Hire the Best Intercom Specialists
in the United Kingdom

I am a CRM and Customer Support Specialist with 6+ years of proven experience in HubSpot, Zoho, Salesforce, and other CRM platforms. My expertise lies in optimizing customer journeys, enhancing client satisfaction, and driving business growth through effective relationship management and seamless support delivery. ✨ Over the years, I have successfully managed high-value and VIP accounts, ensuring that every interaction is professional, efficient, and customer-focused. 🔑 Key Expertise: 🔹 CRM Management (HubSpot, Zoho, Salesforce): Skilled in implementing, customizing, and maintaining CRMs to ensure accurate data management, smooth workflows, and actionable insights. 🔹 Customer Support & Retention: Proficient in handling live chat, email, and escalations with a focus on improving retention, satisfaction, and loyalty. 🔹 Client Relationship Management: Strong track record in building and nurturing long-term client partnerships, resolving complex issues, and delivering tailored solutions. 🔹 Data Accuracy & Compliance: Experienced in organizing and safeguarding client records while maintaining confidentiality and ensuring compliance. 🔹 Communication & Problem-Solving: Adept at active listening, conflict resolution, and delivering outcome-driven solutions that enhance customer experience. I am detail-oriented, reliable, and results-driven, with the ability to work as a Customer Support Executive, CRM Administrator, or Virtual Assistant. My goal is to help businesses streamline customer operations, boost satisfaction, and build long-term loyalty. 🚀 Let’s connect to unlock the full potential of your CRM and customer support systems.

Live Chat Support | Email Support | Ticket Support | Technical Support | Customer Service Specialist | Zendesk | Intercom | HubSpot | Customer Support I am a Top Rated Live Chat & Email Support Specialist with a 100% Job Success Score, helping e-commerce, SaaS, and other businesses provide fast, reliable, and professional customer support. I specialize in managing live chat, email, and ticketing systems for businesses that need quick and consistent customer service. Whether it’s handling high-volume inquiries, resolving product issues, processing refunds and returns, tracking orders, or managing escalations, I ensure your customers are well cared for while keeping support queues clean and efficient. What you can expect from me: Lightning-fast response times. Clear, empathetic, and professional communication. Seamless integration into your existing workflows and tools. Strong attention to detail and consistency, even during peak periods. Focus on customer satisfaction and retention. I have successfully supported repeat clients with day-to-day operations, helping reduce customer frustration and maintain smooth shopping experiences. I am reliable, proactive, and ready to become a dependable extension of your customer support team.

If you’re looking for a Virtual Assistant who doesn’t just complete tasks but builds systems, eliminates errors, and keeps your operations running with precision, you’ve found the right person. With over 5 years of experience, 8,000+ Upwork hours, and 90+ satisfied clients, I bring a proven track record of discipline, accuracy, and operational excellence. I specialise in supporting executives, property managers, agencies, and project teams with high‑stakes administrative work where consistency and attention to detail truly matter. 💼 Core Skills & Expertise ✔ Virtual Assistance & Administrative Support ✔ Email Management & Inbox Zero Systems ✔ Customer Service (Live Chat, Phone, Email) ✔ Lead Generation & Cold Calling ✔ Project Coordination (Asana, Trello, ClickUp) ✔ Advanced Google Sheets & Excel (Formulas, Automation) ✔ GoHighLevel (GHL) CRM Setup, Automation & Pipeline Management ✔ Workflow Optimisation & SOP Development ✔ CRM Management & Data Organisation ✔ Document Preparation & Data Entry 🧠 GoHighLevel (GHL) Expertise I help clients streamline operations and maintain clean, high‑performing pipelines using GHL. My skills include: • Building automations, triggers, and workflows • Managing pipelines, opportunities, and lead stages • Creating forms, surveys, and booking calendars • Setting up email/SMS campaigns • Cleaning and organising CRM data • Creating dashboards and performance tracking • Integrating GHL with external tools for seamless operations Whether you run a coaching business, real estate operation, agency, or service‑based company, I ensure your GHL system supports your revenue goals. 🧩 What Makes Me Different I don’t rely on memory I rely on systems. My daily routine includes: • Maintaining Inbox Zero in Asana • Ensuring Google Drive files never fall into “limbo” • Updating AR trackers the same day payments land • Reconciling discrepancies down to the last **$0.12** • Proactively identifying issues and presenting solutions My last client said I’m the best in the world at finding the tiny discrepancies everyone else ignores and that’s exactly the level of precision I bring to every task. 🛠 Technical Strengths • Asana Automation: e.g., auto‑assigning tasks and moving them to “Action Required” when a custom field changes to “Payment Overdue.” • Google Sheets: Example formula I wrote: `=SUMIFS(Payments!C:C, Payments!A:A, A2, Payments!B:B, "Paid")` Used to calculate total revenue per client with clean, reliable logic. • Xero: Day‑1 fluency in reconciliation, invoice tracking, and payment verification. • GHL:CRM setup, automation, pipeline management, and workflow optimisation. • Tools I’m ready to master:StageForce, BenjiPays, DesignFiles. 📍 Time Zone & Availability My established working hours are 8AM – 9PM Gmt This is my normal routine, but I am always willing to adjust it according to my client needs 🎓 Professional Credentials • Certified Management Consultant (CMC) • Chartered Financial Analyst (CFA) These credentials strengthen my analytical, financial, and strategic approach to administrative work. ✨ Upwork Highlights ⭐ 80+ satisfied clients 📈 90%+ Job Success Score 🏆 Top Rated Freelancer ⏱️ 8,000+ hours worked 💬 Client Feedback "She was very communicative and followed directions. Look forward to sending her more job postings as they come up!" If you want a Virtual Assistant who brings structure, accuracy, and proactive problem‑solving to your operations with strong GHL, Xero, Asana, and Google Sheets expertise I’d love to support your team and help you scale with confidence. Let’s build something exceptional together.

Your customer support system is either helping you scale or holding you back. I fix the ones that are holding you back. I'm a customer support specialist who helps service-based businesses, startups, and eCommerce brands transform chaotic support operations into streamlined systems using Zoho CRM and workflow automation. As a community manager and CRM expert, I don't just handle tickets I build processes that reduce response times, increase customer satisfaction, and free you to focus on growth. What I deliver: Zoho CRM setup, management, and workflow automation tailored to your support operations Customer support across phone, email, and chat using Zendesk, Freshdesk, Intercom, and HubSpot Community management strategies that turn customers into brand advocates CRM implementation and data migration with zero downtime Workflow automation that eliminates repetitive tasks and reduces human error I specialize in businesses overwhelmed by support volume, struggling with disorganized CRM data, or losing customers due to slow response times. My clients typically achieve 95%+ customer satisfaction rates and see measurable improvements in retention within 30 days. How I Help Businesses Thrive: I've supported 30+ businesses in enhancing their customer experience, streamlining operations, and ensuring projects run on time all while maintaining a 95%+ customer satisfaction rate. 1. Customer Support Excellence: Professional, empathetic, prompt responses across all channels. I deliver seamless support using platforms like Zendesk, Freshdesk, Intercom, and HubSpot to boost satisfaction and loyalty. Whether handling technical inquiries, billing questions, or product guidance, I represent your brand with professionalism and care. 2. Zoho CRM Setup & Management :I build and manage efficient Zoho CRM systems that automate repetitive tasks and reduce human error. From custom workflows and pipeline management to data migration and team training, I ensure your CRM works for younot against you. I also work with Salesforce, Monday, and HubSpot for comprehensive CRM solutions. 3. Community Management: Strong communities reduce support burden and increase customer lifetime value. I build and nurture engaged online communities where customers connect, share, and support each other. This creates self-service ecosystems that scale your support without adding headcount. 4. Virtual Assistant & Executive Admin Support: Calendar management, email handling, appointment setting, travel booking, and administrative tasks that keep your operations running smoothly. I handle the details so you can focus on strategic priorities. 5. Project & Operations Management :Keeping teams on track using Monday, Trello, Asana, and ClickUp. I ensure milestones are met, progress is tracked, and bottlenecks are eliminated before they become problems. 6. Workflow Automation: I design and implement automation systems using Monday, Salesforce, and HubSpot that eliminate manual processes, reduce errors, and increase operational efficiency. Technical Proficiencies: CRM Platforms: Zoho CRM (advanced), Salesforce, HubSpot, Monday Support Tools: Zendesk, Freshdesk, Intercom, HubSpot, live chat platforms Project Management: Monday, Trello, Asana, ClickUp Productivity: Google Workspace, Slack, Microsoft Office Automation: Workflow design, process optimization, CRM automation Industries Served: Startups, eCommerce, service-based businesses, remote teams, digital agencies. Why Clients Choose Me: 💪 5+ years of experience across customer support, admin, and project coordination 💬 Excellent communication skills with a people-first approach 🔧 Tech-savvy & tool proficient – Google Workspace, Slack, Microsoft Office, CRMs, support tools 🔍 Detail-oriented with a solution-focused mindset – I anticipate challenges and resolve them proactively 🏢 Experience with startups, eCommerce, service-based businesses, and remote teams My Approach: I don't believe in cookie-cutter solutions. Every business has unique customers, challenges, and goals. I take time to understand your operations before recommending changes, ensuring every system I implement aligns with your business objectives and scales with your growth. Whether you're a growing startup or a busy entrepreneur, I'm here to make your day-to-day easier, your clients happier, and your systems smoother. Let's discuss how I can streamline your customer support operations, optimize your Zoho CRM, or build a thriving community around your brand.

SaaS expert with over 6 years of experience in consultation, implementation, development and integrations. I have worked with 20+ clients setting up and implementing the right solutions for their business by understanding their business model, process flow and mainly their pain points. Have handled 30+ projects, working with businesses of all sizes and across a range of industries. I work with companies to determine what is necessary and to maximize their return on their SaaS investments. I possess expertise in designing and customizing CRM applications, designing and developing custom applications, setting up marketing automation and/or sales automation tools, customizing lead gen applications, document generation and e-signing tools. implementing service desk apps, designing and customizing no-code solutions etc. I strongly believe that the data insights and metrics are something that drive the business forward, I bring valuable experience in driving insights from data by integrating the applications using API integrations or workflow automation platforms like Zapier, make.com etc to make a perfect data architecture and drive data-driven decisions. To streamline your processes or harness the power of SaaS and data, I have the knowledge and experience to help you achieve your goals efficiently and effectively.

Most businesses don't have a lead generation problem — they have a follow-up problem. I'm a GoHighLevel (GHL) Expert, CRM Automation Specialist, and AI Automation Consultant who fixes exactly that: slow response times, missed appointments, disorganized pipelines, and broken workflows that let leads slip through the cracks instead of becoming customers. I help businesses build scalable lead generation, lead nurturing, customer journey, and appointment booking systems that drive measurable results. I specialize in building complete business infrastructure inside GoHighLevel — connecting your marketing, sales, follow-up, reporting, and customer communication into one streamlined system that works automatically, with no manual babysitting required. I work with marketing agencies, real estate companies, healthcare providers (dental practices, medical spas), home service businesses (roofing, HVAC, plumbing, solar), coaches, consultants, insurance and mortgage professionals, law firms, SaaS companies, and local service businesses — helping each capture more leads, improve follow-up speed, increase conversion rates, and eliminate manual busywork. My Expertise Includes: ✔ GoHighLevel CRM Setup, Optimization & Cleanup ✔ Advanced GoHighLevel Workflows & Automations ✔ Lead Generation Funnels & Sales Funnel Builds ✔ High-Converting Landing Pages & Websites ✔ Lead Nurturing & Customer Journey Automation ✔ Appointment Booking & Calendar Automation ✔ Pipeline Management & Pipeline Automation ✔ Lead Qualification & Lead Scoring Systems ✔ Email Marketing & SMS Marketing Automation ✔ Conversion Tracking, Attribution & Reporting Dashboards ✔ Workflow Audits, Optimization & Troubleshooting ✔ White Label GoHighLevel, SaaS Mode Setup & Agency Systems ✔ Snapshot Creation & Multi-Account Deployment ✔ CRM Migration & Database Organization ✔ API, Webhook, Zapier, Make & Custom Integrations ✔ Reputation Management & Review Automation ✔ Reactivation Campaigns & Follow-Up Systems ✔ AI Chatbots, AI Agents & AI Voice Assistants ✔ N8N Automation Development ✔ OpenAI Integrations & Custom AI Workflows ✔ Twilio SMS/Voice & Mailgun Email Deliverability Setup ✔ Business Process Automation What Clients Typically Hire Me For: Building complete lead generation and appointment-setting systems Creating advanced workflow automations and nurture sequences Organizing and optimizing CRM architecture Designing high-converting funnels and landing pages Implementing AI-powered customer journeys (chatbots, voice agents, follow-up) Building reporting dashboards and attribution systems Cleaning up broken workflows and messy GoHighLevel accounts Migrating CRMs (HubSpot, Salesforce, Zoho) into GoHighLevel Setting up white label / SaaS Mode for agencies reselling GoHighLevel Integrating third-party platforms using APIs, Webhooks, Zapier, Make, and N8N Improving lead response times, conversion rates, and operational efficiency My Approach I start by understanding how your business generates leads, qualifies prospects, books appointments, closes sales, and retains customers. Then I design automation systems around those real processes using GoHighLevel, N8N, Make, AI tools, and custom integrations — not a generic template. The result is a scalable system that improves lead tracking, pipeline management, customer communication, reporting, and overall business performance, while reducing manual work for your team. Why Businesses Work With Me ✔ Strong GoHighLevel & HighLevel Expertise ✔ Advanced Automation & Workflow Logic ✔ CRM Architecture & Process Optimization ✔ Funnel Strategy & Conversion Optimization ✔ API & Integration Experience ✔ AI Automation & Customer Experience Systems ✔ Clear Communication & Documentation ✔ Long-Term Growth Mindset If you're looking for a GoHighLevel Expert, GoHighLevel Consultant, HighLevel Specialist, GHL Automation Specialist, CRM Systems Architect, Sales Funnel Builder, N8N Expert, or AI Automation Consultant who can build reliable systems that support growth — send me a message with what's broken or what you're trying to build. I'll tell you honestly whether I'm the right fit. Let's build a business that runs more efficiently, converts more leads, and scales with confidence.