Hire the Best Intercom Specialists
in the United Kingdom

Customer Support Specialist with over 8 years of experience across SaaS, energy, and e-commerce environments. Proven track record of delivering multi-channel customer support, resolving complex issues, improving processes, and building strong client relationships. Experienced in customer training, complaints handling, UAT testing, knowledge base creation, and cross-functional collaboration. Known for ownership, attention to detail, and consistently high service standards in fast-paced environments.

I’m a Customer Experience and Customer Support specialist with over a decade of hands-on and leadership experience — from managing small, high-touch teams of 2 FTE through to large 250-FTE operations. My focus is always the same: build thriving support environments, streamline processes, and create customer journeys that genuinely feel effortless. I’m a 2021 Zendesk Academy Award Winner (Global Omnichannel Category) and fully Intercom Certified, giving me deep, practical expertise in both platforms. Whether it’s optimising workflows, building scalable support structures, designing automations, or cleaning up what’s already there, I can help you build a setup that works smoothly for both customers and agents. Alongside my operational work, I’m a CS/CX AI specialist. I help businesses introduce AI into their support ecosystems in a way that strengthens quality, reduces workload, and enhances customer satisfaction — not replaces human connection. I also offer voiceover and recorded audio services, delivering clear, warm, and engaging reads for product videos, training modules, IVRs, YouTube content, and more. If you’re looking for someone who can level up your customer experience, tune your Zendesk or Intercom instance, support your AI strategy, or deliver quality voiceover work all in one place — I’d be happy to help.

Here’s who i am: I love my work and always give my best to my clients.I consider myself a fast learner and an excellent team player. I know AI is the new trend, but I prefer to minimize its use in my work because it feels less authentic so most people can sense it. In my opinion, AI often feels like speaking to a chatbot and we all know how often we ask to speak to a real agent. With that said, I use AI, but as tool and not the lead. So, If you’re looking for a Virtual Assistant who doesn’t just complete tasks but builds systems, eliminates errors, and keeps your operations running with precision, you’ve found the right person. With over 5 years of experience, 8,000+ Upwork hours, and 90+ satisfied clients, I bring a proven track record of discipline, accuracy, and operational excellence. I specialise in supporting executives, property managers, agencies, and project teams with high‑stakes administrative work where consistency and attention to detail truly matter. 💼 Core Skills & Expertise ✔ Virtual Assistance & Administrative Support ✔ Email Management & Inbox Zero Systems ✔ Customer Service (Live Chat, Phone, Email) ✔ Lead Generation & Cold Calling ✔ Project Coordination (Asana, Trello, ClickUp) ✔ Advanced Google Sheets & Excel (Formulas, Automation) ✔ GoHighLevel (GHL) CRM Setup, Automation & Pipeline Management ✔ Workflow Optimisation & SOP Development ✔ CRM Management & Data Organisation ✔ Document Preparation & Data Entry 🧠 GoHighLevel (GHL) Expertise I help clients streamline operations and maintain clean, high‑performing pipelines using GHL. My skills include: • Building automations, triggers, and workflows • Managing pipelines, opportunities, and lead stages • Creating forms, surveys, and booking calendars • Setting up email/SMS campaigns • Cleaning and organising CRM data • Creating dashboards and performance tracking • Integrating GHL with external tools for seamless operations Whether you run a coaching business, real estate operation, agency, or service‑based company, I ensure your GHL system supports your revenue goals. My last client said I’m the best in the world at finding the tiny discrepancies everyone else ignores and that’s exactly the level of precision I bring to every task. 📍 Time Zone & Availability My established working hours are 8AM – 9PM Gmt This is my normal routine, but I am always willing to adjust it according to my client needs 🎓 Professional Credentials • Msc International Business • Certified Management Consultant (CMC) • Chartered Financial Analyst (CFA) These credentials strengthen my analytical, financial, and strategic approach to administrative work. ✨ Upwork Highlights ⭐ 80+ satisfied clients 📈 90%+ Job Success Score 🏆 Top Rated Freelancer ⏱️ 8,000+ hours worked 💬 Client Feedback "She was very communicative and followed directions. Look forward to sending her more job postings as they come up!" If you want a Virtual Assistant who brings structure, accuracy, and proactive problem‑solving to your operations with strong GHL, Xero, Asana, and Google Sheets expertise I’d love to support your team and help you scale with confidence. Let’s build something exceptional together.

I am a CRM and Customer Support Specialist with 6+ years of proven experience in HubSpot, Zoho, Salesforce, and other CRM platforms. My expertise lies in optimizing customer journeys, enhancing client satisfaction, and driving business growth through effective relationship management and seamless support delivery. ✨ Over the years, I have successfully managed high-value and VIP accounts, ensuring that every interaction is professional, efficient, and customer-focused. 🔑 Key Expertise: 🔹 CRM Management (HubSpot, Zoho, Salesforce): Skilled in implementing, customizing, and maintaining CRMs to ensure accurate data management, smooth workflows, and actionable insights. 🔹 Customer Support & Retention: Proficient in handling live chat, email, and escalations with a focus on improving retention, satisfaction, and loyalty. 🔹 Client Relationship Management: Strong track record in building and nurturing long-term client partnerships, resolving complex issues, and delivering tailored solutions. 🔹 Data Accuracy & Compliance: Experienced in organizing and safeguarding client records while maintaining confidentiality and ensuring compliance. 🔹 Communication & Problem-Solving: Adept at active listening, conflict resolution, and delivering outcome-driven solutions that enhance customer experience. I am detail-oriented, reliable, and results-driven, with the ability to work as a Customer Support Executive, CRM Administrator, or Virtual Assistant. My goal is to help businesses streamline customer operations, boost satisfaction, and build long-term loyalty. 🚀 Let’s connect to unlock the full potential of your CRM and customer support systems.

I’m a reliable and professional Customer Support Specialist with strong communication skills and a commitment to providing excellent service. I can help businesses with: * Email support * Live chat support * Customer inquiries * Data entry * Internet research * Administrative tasks * Calendar and inbox management I am detail-oriented, organized, and quick to learn new systems and processes. I take pride in responding promptly, maintaining professionalism, and ensuring customers have a positive experience. My goal is to help businesses save time while delivering excellent customer service.

Your customer support system is either helping you scale or holding you back. I fix the ones that are holding you back. I'm a customer support specialist who helps service-based businesses, startups, and eCommerce brands transform chaotic support operations into streamlined systems using Zoho CRM and workflow automation. As a community manager and CRM expert, I don't just handle tickets I build processes that reduce response times, increase customer satisfaction, and free you to focus on growth. What I deliver: Zoho CRM setup, management, and workflow automation tailored to your support operations Customer support across phone, email, and chat using Zendesk, Freshdesk, Intercom, and HubSpot Community management strategies that turn customers into brand advocates CRM implementation and data migration with zero downtime Workflow automation that eliminates repetitive tasks and reduces human error I specialize in businesses overwhelmed by support volume, struggling with disorganized CRM data, or losing customers due to slow response times. My clients typically achieve 95%+ customer satisfaction rates and see measurable improvements in retention within 30 days. How I Help Businesses Thrive: I've supported 30+ businesses in enhancing their customer experience, streamlining operations, and ensuring projects run on time all while maintaining a 95%+ customer satisfaction rate. 1. Customer Support Excellence: Professional, empathetic, prompt responses across all channels. I deliver seamless support using platforms like Zendesk, Freshdesk, Intercom, and HubSpot to boost satisfaction and loyalty. Whether handling technical inquiries, billing questions, or product guidance, I represent your brand with professionalism and care. 2. Zoho CRM Setup & Management :I build and manage efficient Zoho CRM systems that automate repetitive tasks and reduce human error. From custom workflows and pipeline management to data migration and team training, I ensure your CRM works for younot against you. I also work with Salesforce, Monday, and HubSpot for comprehensive CRM solutions. 3. Community Management: Strong communities reduce support burden and increase customer lifetime value. I build and nurture engaged online communities where customers connect, share, and support each other. This creates self-service ecosystems that scale your support without adding headcount. 4. Virtual Assistant & Executive Admin Support: Calendar management, email handling, appointment setting, travel booking, and administrative tasks that keep your operations running smoothly. I handle the details so you can focus on strategic priorities. 5. Project & Operations Management :Keeping teams on track using Monday, Trello, Asana, and ClickUp. I ensure milestones are met, progress is tracked, and bottlenecks are eliminated before they become problems. 6. Workflow Automation: I design and implement automation systems using Monday, Salesforce, and HubSpot that eliminate manual processes, reduce errors, and increase operational efficiency. Technical Proficiencies: CRM Platforms: Zoho CRM (advanced), Salesforce, HubSpot, Monday Support Tools: Zendesk, Freshdesk, Intercom, HubSpot, live chat platforms Project Management: Monday, Trello, Asana, ClickUp Productivity: Google Workspace, Slack, Microsoft Office Automation: Workflow design, process optimization, CRM automation Industries Served: Startups, eCommerce, service-based businesses, remote teams, digital agencies. Why Clients Choose Me: 💪 5+ years of experience across customer support, admin, and project coordination 💬 Excellent communication skills with a people-first approach 🔧 Tech-savvy & tool proficient – Google Workspace, Slack, Microsoft Office, CRMs, support tools 🔍 Detail-oriented with a solution-focused mindset – I anticipate challenges and resolve them proactively 🏢 Experience with startups, eCommerce, service-based businesses, and remote teams My Approach: I don't believe in cookie-cutter solutions. Every business has unique customers, challenges, and goals. I take time to understand your operations before recommending changes, ensuring every system I implement aligns with your business objectives and scales with your growth. Whether you're a growing startup or a busy entrepreneur, I'm here to make your day-to-day easier, your clients happier, and your systems smoother. Let's discuss how I can streamline your customer support operations, optimize your Zoho CRM, or build a thriving community around your brand.