Hire the Best Six Sigma Specialists

✅ 14+ years of Experience ✅ ISO Consultant (9001:2015/27001:2022/FSSC/FDA/UL-94-181/Food/HACCP/CCP/PRP's) ✅ Proven Results in ISO 9001, 27001, 14001, 45001, 22000, FSSC, SQF, 14064, 14065, 21001, 42001, ISO 51001:2024 ✅ISO 13485 and MDSAP-aligned Medical Device QMS readiness ✅ ISO AS9100D, EN9120 Specialist ✅ SOC 2 and CMMC Specialist ✅ CCPA/CPRA Compliance Specialist (Opt-Out Mechanisms, Data Sharing/Selling Controls) ✅ Legal and Regulatory Copywriter for Packaging Compliance ✅ Certified Quality Professional ✅ Secure SDLC & Privacy-by-Design Implementation ✅ ISO 14064-14065 Greenhouse Gas Emission (Certification & Accreditation) ✅ ISO 14064-1,14064-2,14064-3 (Verification and Validation) ✅ SAP S4/HANA QM Certified ✅ SQFI Implementation Expert ✅ Sustainability Data Management ✅ Internal Audit Expert ✅ Policy Writing ✅ SOP Specialist ✅ Company Policies and Procedures Manual ✅ Work Instruction & Checklist Draft Specialist ✅ FDA Regulations (Food, BRC, REACH, RoH) ✅ Data Visualization Expert ✅ Process Optimization Pro ✅ Process Mapping ✅ Document Control ✅ Manufacturing Data Specialist ✅ Virtual Assistance ✅ Operations & Process Structuring Consultant ⚡ Comprehensive Auditing: In-depth audits for ISO 9001 (Quality Management Systems) and ISO 27001 (Information Security Management Systems), ensuring compliance and identifying areas for improvement. ⚡ Customized Solutions: Tailored advice and strategies to meet your specific organizational needs, while aligning with international standards. ⚡ Continuous Improvement: Guidance on implementing best practices for ongoing quality and security enhancements. ⚡ Risk Management: Expert analysis and recommendations to mitigate risks, ensuring robust and resilient systems. ⚡ Training and Support: Providing staff training and support to understand and effectively implement ISO standards. 🚀Specialized Expertise🚀 in Quality Control, Assurance, and Audit Management across diverse sectors including manufacturing, healthcare, food, petrochemical, and automotive industries, I have consistently demonstrated leadership in achieving ISO 9001, BRC, ISO 27001, and ISO 14001 certifications. My proficiency extends to Data Visualization, where I leverage advanced techniques to drive insights and informed decision-making. In addition to my certification leadership, I have successfully spearheaded process safety initiatives and optimized business processes. My adeptness in SAP implementation and Quality Management (QM) ensures seamless operations and adherence to best practices. Furthermore, I possess a strong track record in complaint handling and process optimization. As an ISO Consultant and Writer, I am dedicated to crafting meticulous Policy & Procedure Documentation aligned with ISO standards, while ensuring full compliance with GDPR requirements. My commitment to excellence is evident in my punctual delivery and relentless pursuit of customer satisfaction, reinforced by consistently positive client feedback. In all my endeavors, I priorities not only quality and efficiency but also the safeguarding of data protection and privacy, thereby fostering trust and confidence in every project undertaken.

I help organizations and teams streamline workflows, improve performance, and deliver lasting results. With 20+ years of experience across Fortune 500 companies, e-commerce, and healthcare, I bring a proven mix of Lean, Agile, and facilitation expertise to every engagement. ✅ Process Optimization: Mapping workflows, simplifying operations, and identifying improvement opportunities that boost efficiency and scalability. ✅ Agile & Lean Leadership: Driving continuous improvement, program delivery, and cultural alignment. ✅ Operational Excellence: Implementing practical systems that create clarity, accountability, and measurable impact. Beyond consulting, I excel at leading operations directly. I drive day-to-day execution, stabilize business processes, and help teams regain rhythm during growth or transition. I’ve successfully guided cross-functional operations in dynamic environments, bringing structure to scaling teams and building repeatable systems that support both performance and culture. My approach combines practical strategy with hands-on execution, ensuring that recommendations don’t just look good on paper but deliver real results in motion. I’m also the author of Tilt: How Poker Reveals the Secrets to Resilient Leadership and Clear Decisions, where I translate lessons from the poker table into tools for leading under pressure. That same perspective helps me guide teams with clarity, composure, and follow-through. Clients hire me when they need a strategic consultant to optimize operations, a facilitator to guide improvement conversations, or a hands-on leader to help their team adopt Lean and Agile practices. I provide clarity, structure, and actionable solutions that sustain results. Let’s connect to explore how I can strengthen your systems and deliver lasting results. Message me today to discuss your project needs!

I help companies turn complex operations into structured, scalable systems. Many growing businesses struggle with: • Teams relying on tribal knowledge • Lack of SOPs and standardized workflows • Poor operational visibility • No KPI tracking or performance dashboards • Founder bottlenecks • Inefficient processes slowing growth My work focuses on Operational Excellence and Business Process Improvement — building the systems that allow companies to scale efficiently. What I Help Companies Build ✔ Operational Excellence frameworks ✔ Process improvement & workflow redesign ✔ SOP development and documentation ✔ KPI dashboards and operational metrics ✔ Cross-team accountability systems ✔ Operational playbooks for scaling companies ✔ Bottleneck analysis and process optimization ✔ Project execution for operational transformation Experience I bring leadership experience from technology and service organizations, where I have: • Implemented scalable operating systems • Built operational frameworks across teams • Improved cross-functional coordination • Designed KPI and reporting systems • Led process improvement initiatives I specialize in helping organizations move from reactive operations to structured, data-driven execution. Who I Work Best With • Startups and scaling companies • SaaS and online businesses • Remote teams • Founders needing operational structure • Companies implementing Operational Excellence programs Tools & Systems • Process mapping and workflow design • SOP development frameworks • KPI dashboards and operational metrics • Operational performance reviews • Project execution frameworks Current Focus I am also completing a Post-Graduate Diploma in AI Engineering and Machine Learning, allowing me to integrate automation and intelligent workflows into operational systems.

🚀 Helped increase a European eCommerce brand's Trustpilot score from single digits to 80% during a 6-month consulting engagement 📈 Improved Customer Satisfaction (CSAT) to 85%+ through leadership coaching, QA programs, SOP restructuring, workflow optimization, and accountability systems 👥 20+ years in Customer Service, Operations Management, Team Leadership, and Business Operations 🏆 7 years managing 100+ staff, 5 supervisors, Virtual Assistants, and remote teams 📚 50+ SOP, Process Documentation, Workflow System, and Operations Improvement projects completed 🧭 Creator of structured 30-60-90 Day Operational Roadmaps focused on accountability, KPI improvement, operational stability, and scalable growth I help business owners, founders, CEOs, agencies, and growing companies build operational structure, improve accountability, optimize workflows, and create scalable systems that allow teams to perform efficiently without operational bottlenecks. My experience spans Digital Marketing Agencies, eCommerce Brands, Cleaning Companies, Customer Support Teams, Remote Operations, and Business Process Improvement initiatives where I've managed teams, Virtual Assistants, onboarding programs, customer support operations, SOP systems, quality assurance programs, KPI reporting, escalations, workflow optimization, and operational accountability. Career Overview I began my career in customer service and progressed from frontline Customer Service Representative to Supervisor managing 10–15 staff before advancing into Operations Management roles overseeing 100+ staff and 5 supervisors. This leadership journey developed my expertise in: • Operations Management • Team Leadership • KPI Management • Customer Experience Management • Customer Support Leadership • Quality Assurance Management • Process Improvement • Workflow Optimization • Accountability Systems • Coaching & Development • SOP Development • Business Operations eCommerce Operations Experience As Head of Customer Experience and Customer Service Consultant for a European eCommerce brand serving customers across the Netherlands and Belgium, I focused on: • Customer Support Operations • Customer Experience Improvement • Escalation Management • Refund & Return Analysis • QA Programs • SOP Restructuring • Macro Development • Team Coaching • Performance Management • Operational Stability Digital Marketing Agency Experience Supported agency operations through: • Project Management • Client Onboarding • Team Coordination • Workflow Systems • Reporting & Dashboards • Internal Communications • Accountability Tracking • SOP Creation • Administrative Operations • Project Follow-Ups Cleaning Company Operations Experience Specializing in: • Scheduling Systems • Dispatch Coordination • Customer Communications • Onboarding Processes • Workflow Systems • SOP Documentation • Team Accountability • Administrative Operations • Process Improvement Core Services • Operations Management • SOP Writing • Process Documentation • Workflow Optimization • Process Improvement • Customer Experience Management • Customer Support Leadership • Team Management • Virtual Assistant Management • Remote Team Leadership • Quality Assurance (QA) • KPI Management • Reporting & Analytics • Project Coordination • Onboarding Systems • Accountability Systems • Executive Support • Administrative Operations • Business Operations Consulting • 30-60-90 Day Operational Roadmaps Over the last 3+ years, I have completed more than 50 SOP and workflow-related projects helping businesses transform messy operations into organized, scalable systems with stronger accountability, visibility, and operational efficiency. I approach every business from a leadership, systems, and operations perspective — focused on operational stability, customer experience, accountability, workflow efficiency, and sustainable long-term growth.

I help businesses reduce costs, eliminate waste, and boost efficiency through Lean and Six Sigma methods. With 40+ years in manufacturing engineering and operations, I’ve led projects that improved quality, accelerated throughput, and saved clients millions. I have also created course material and taught numerous Green Belt/ Black Six Sigma, Excel, Minitab, Design of Experiments and other statistical software classes. If you’re struggling with delays, bottlenecks, or high defect rates, I can help you identify root causes, implement sustainable improvements, and deliver measurable ROI. If you need to take your career to a next level, I'm here to provide training and 1:1 hands on assistance. What I Offer: - Process Optimization & Lean Implementation – streamline workflows, reduce cycle time, and remove bottlenecks - Six Sigma Projects (DMAIC / DMADV) – data-driven problem solving, defect reduction, and process capability improvement - Training & Coaching – teach and mentor teams in Lean, Six Sigma, and problem-solving methods - Root Cause Analysis – identify and eliminate recurring issues that impact cost, quality, or delivery - KPI Development & Dashboards – define metrics that matter, and track improvements with clear visuals - Operational Excellence Audits – evaluate current processes and design a roadmap to improvement Why Clients Choose Me: - Certified Six Sigma Black Belt with hands-on industry experience (not just theory) - 40+ years of proven results in manufacturing, engineering, and operations - Strong communicator who adapts complex methods into practical steps for your team - Focused on measurable results: cycle time, yield, cost savings, customer satisfaction Let’s Work Together: If you need to fix broken processes, boost efficiency, or hit aggressive business goals, I can help. Message me today to discuss your project—I’m ready to help you deliver results.

With over 16 years of experience across industries as far-ranging and disparate as aircraft maintenance, ecommerce fulfillment, oil and gas, immigration law, healthcare, and education, among others, am proud to be entering a fourth year as a one-hundred-percent, location-independent consultant. I endeavor to continue to LEARN HARD and WORK HARDER! I have led multiple global organizations that range in size from 50 to 300 personnel and specialize in e-tail, e-commerce, and retail migration. I also have a 'traditional' logistics skillset, especially when it comes to aircraft operations, airframe logistics, project management, inventory control, and continuous process improvement. Bottom-line is that I produce high-quality work on time, on cost, and on spec and which is backed by not one, but TWO Lean Six Sigma Black Belt certifications (USAF and GE). I have a Bachelor of Science in Foreign Area Studies with a minor in Russian and general engineering as well as a Master of Science in Logistics Management. I completed all coursework for my MBA at Strathclyde Business School in Scotland in September 2019. I am a bibliophile and runner that is passionate about leadership, learning, management, think tanks, writing, politics, and current events. Thank you in advance for your time.