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🚀 Tech Project Manager & QA Tester passionate about delivering high-quality digital solutions. I streamline workflows, enhance team collaboration, and ensure every project runs smoothly and every product performs flawlessly — from concept to launch. 💻✨ Qualifications: PSM1, Asana Workflow Specialist and Project Management 🔹 Project Management Expertise: I specialise in overseeing end-to-end technology projects, ensuring they are delivered on time, within scope, and on budget. I excel in Agile and Waterfall methodologies, risk & stakeholder management, and team coordination to drive success. 🔹 Manual Testing & QA: As a meticulous manual tester, I conduct functional, regression, usability, and exploratory testing, identifying critical bugs before deployment. My keen attention to detail helps enhance product reliability and user satisfaction. ✅ Why Choose Me? ✔ Clear and effective communication ✔ Strong analytical and problem-solving skills ✔ Dedicated to quality and efficiency ✔ Experience with various industries and technologies Let’s collaborate to optimise your project workflow and enhance software quality. Feel free to message me to discuss your requirements!

Hi! I’m a Certified Agile Project Manager, Scrum Master (PSM I), Product Owner (PSPO I), and ISTQB-Certified QA Professional with 13 years of experience leading Agile software development projects across SaaS, eCommerce, retail, EdTech, AI, and creative agencies. Why do clients hire me? - Top-Rated Upwork Freelancer with 100% Job Success - Agile/Scrum implementation expert for startups and scaling teams - Hands-on experience with user stories, sprint planning, backlog grooming, and UAT testing - Tools: Jira, Trello, ClickUp, Asana, Notion, TestRail, Miro, Confluence etc. - Expert in cross-functional remote team collaboration and Agile ceremonies - Skilled in both manual testing and QA oversight within Agile environments Services I offer: Agile Project Management - Scrum ceremonies, sprint execution, and velocity tracking - Agile coaching and team productivity improvement - Milestone tracking, project planning, and risk mitigation Scrum Master - Backlog prioritization, story refinement, and acceptance criteria creation - Managing roadmaps, MVP definitions, and sprint goals - Coordinating between developers, designers, QA, and clients QA & Testing Support - Manual testing, regression testing, and test case development - ISTQB-certified QA processes and UAT execution - Coordination between QA, development, and product teams - Familiar with Agile test planning and defect management Certifications & Education: - Leadership & Conflict Resolution – University of Cambridge - Professional Scrum Product Owner (PSPO I) – Scrum.org - Professional Scrum Master (PSM I) – Scrum.org - ISTQB Certified Tester (Foundation Level) - Master’s in Project Management - SZABIST Industries I serve: - SaaS Platforms & Digital Products - eCommerce & Retail Technology - AI-Powered Solutions & Startups - Creative & Design Agencies - Edtech Solutions If you're looking for a hybrid Agile expert who can own your project delivery, manage quality assurance, and align teams for success, I’d love to help. Related Keywords: Manual Testing, API Testing, Web Testing, Mobile App Testing, Regression Testing, Cross-Browser Testing, Test Case Design, Jira, UI/UX Testing, End-to-End Testing, Functional Testing, Bug Reports, Quality Assurance, Payment Gateway Testing, iOS Testing, Android Testing, Test Plan, Usability Testing, User Testing, Software Testing, Manual QA, AI Testing, Chatbot Testing, Voice AI Testing, NLP Testing, Mobile App QA, Conversational AI, AI Model Evaluation, Reverse Testing, PWA Testing, Progressive Web App Validation, AI Apps Testing, Progressive Web Application, OpenAI, AI Apps, ChatGPT, Sora, Gemini, Generative AI, Chatbot

With ten years of driving operational excellence in financial consulting, I’m now applying that expertise to support clients as a freelancer. I offer a strong blend of project, operational, data, and team management experience, supported by deep knowledge of reporting, governance, and global onboarding/remediation operations. Highly organised with a genuine love for structure and detail, I thrive in coordinating multi‑region workflows, maintaining clear documentation standards, and supporting regulatory compliance. Colleagues know me for my calm, disciplined approach, strong stakeholder communication, and data‑driven reporting, as well as my ability to streamline processes, strengthen governance, and give senior leaders the clarity they need to make confident decisions.

I'm a native UK English with exemplary speaking, composition and grammatical skills. With a BA (honours) degree and over 18 years of experience writing and refining technical documentation, training materials, and eLearning content, I provide premium operations support. I'm available online and for in-person assignments. - Documentation QA Specialist | eLearning & Technical Content Editor - Executive Virtual Assistant | Meeting Documentation & Technical Writing - Operations Support Specialist | Content QA & Editing | Document Specialist How I can add value to your business: - Meeting Documentation: High-fidelity transcription, action-item tracking, and executive summaries. - Document Quality Assurance (QA): Structural editing, proofreading, and technical accuracy checks. - Data Entry & Management: Meticulous information mapping with zero room for error. - Content Creation: Drafting clear SOPs, training manuals, and instructional materials. Why clients choose to work with me: - 18+ Years of Expertise: I do not just type; I understand context, tone, and technical nuances. - Native English Precision: Flawless grammar, syntax, and communication skills. - Proactive Problem Solving: I catch inconsistencies and formatting errors before they reach your clients. I've also held Training Manager and Training Workstream Lead roles, and have vast project planning and co-ordination experience. I've provided requirement scoping, training program design and coordination, course documentation development and end-user training delivery for implementations and upgrades throughout the United Kingdom and around the world (including UAE, China, Malaysia, Philippines, Kenya, Italy, Malta). I'm the director of my own creative arts company that has provided film-making classes and workshops for young people in London and York. I've also partnered with organisations in the local heritage and history sector, working with specific groups in the community enabling them to respond creatively to the heritage around them.

HIPAA-aware AI voice agents for healthcare — built on Synthflow, Retell AI and ElevenLabs. I turn missed calls into booked appointments with 24/7 reception, appointment booking and CRM automation that capture every inquiry and route it into your real systems. I specialize in production voice agents (Synthflow, Retell AI, Voiceflow, ElevenLabs) wired into your real systems — GoHighLevel, HubSpot, EHR / booking tools, Twilio telephony, plus AI chat & WhatsApp assistants (ManyChat, WATI) — with OpenAI / GPT-4o driving the conversation and n8n / Make orchestrating the workflow end to end. Healthcare is where I'm strongest. Recent work includes: Patient growth & booking across a 55-clinic chiropractic network (Australia) 24/7 AI shift-coordination for UK NHS healthcare staffing Bilingual (EN / ES) after-hours patient reception (Miami) Inbound AI receptionists for dental & medical clinics AI voice agent for medical consults (Synthflow + PracticeQ / EHR) I design with compliance in mind: HIPAA-aware architecture, PHI minimization, audit logging, and clear medical-escalation rules — the AI never diagnoses or gives medical advice; it routes to your staff. Beyond healthcare, I deliver the same voice + integration stack for clinics, agencies, startups, and appointment-driven service businesses. What I deliver: AI voice & chat agents: inbound / outbound calls (Twilio, VoIP), WhatsApp & web chat, FAQ, triage, appointment booking Lead qualification, enrichment & conversion bots Knowledge-base & RAG assistants (document / data retrieval, multi-agent) AI automation for business operations (n8n, Make, Zapier) + API / webhook integration CRM & calendar integration (GoHighLevel, HubSpot, Google Calendar) QA & testing for conversation flows and backend logic Backed by 8+ years in project management and backend development (JavaScript, Node.js, Express, serverless, Supabase), I own the full delivery cycle — architecture, conversation design, QA, deployment. Let's build a voice agent that fits your business. Message me to start)

Hello! I'm Senior QA Engineer, with over 15 years of experience in end-to-end testing of mobile and web applications. I specialize in functional, regression, integration, and user acceptance testing, with a strong foundation in both manual and automated testing frameworks. I bring a unique blend of technical expertise and strategic insight, having worked across diverse domains and tools. Whether you're launching a new app, scaling your QA processes, or integrating CI/CD pipelines, I can help ensure your product is robust, reliable, and ready for users.