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I design, optimise, and automate customer support and CX operations so they scale cleanly, consistently, and profitably. With 20+ years across B2B SaaS, enterprise support, customer success, and operational transformation, I specialise in CX systems architecture, workflow automation, and customer operations design. I take fragmented workflows, bloated backlogs, manual processes, weak reporting, disconnected tools, and reactive support environments and turn them into structured operating models that teams can actually run. My work covers the full customer operations stack: • CRM • support platforms • onboarding workflows • contracts and e-signature • payments and refunds • knowledge and self-service • chat and AI escalation • automation and reporting If your team relies on spreadsheets, manual updates, disconnected systems, inconsistent macros, or individual knowledge, I redesign the system underneath it. What I deliver • CX and support operating model design • Zendesk architecture, triggers, macros, forms, routing, fields, and reporting • Intercom workflows, product tours, tooltips, help content, chat flows, and self-service • HubSpot CRM setup, companies, contacts, deals, properties, pipelines, and onboarding workflows • DocuSign workflow design, template structure, field mapping, signing flows, and CRM handoff • Stripe-related payment, refund, and support workflow design • Make and n8n automation using APIs, webhooks, and middleware • Manual process reduction across support, refunds, bookings, onboarding, and escalations • Backlog health analysis and capacity modelling • AI escalation and chatbot failure analysis • Knowledge systems aligned to KCS principles • Data-led reporting that surfaces risk early Platforms and systems Hands-on experience across: • Zendesk • Intercom • HubSpot • DocuSign • Stripe • Make • n8n • Jira • Oracle RightNow • Google Sheets and operational trackers • CRM, booking, support, contract, payment, and internal tool integrations Tools are implementation layers. The goal is operational clarity, cleaner workflows, less manual effort, and reliable data. Typical outcomes • Reduced ticket handling time and manual rework • Fewer duplicate, noisy, or avoidable tickets • Cleaner automation and macro architecture • Better routing and escalation control • Stronger CRM and support data quality • Clearer onboarding, contract, payment, and support handoffs • Reduced dependency on spreadsheets and individual knowledge • Better backlog control and utilisation visibility • Early warning indicators for churn, service risk, and operational drift AI escalation and automation leakage I also help teams understand where AI, chatbots, and support automation are failing. This includes analysing AI-escalated conversations to identify where the bot lost intent, missed a handoff request, failed to classify the issue, or created a poorly structured ticket. Typical findings include: • avoidable human escalations • missing intent capture before handoff • poor field population • weak routing or classification • chatbot loops and fallback failures • automation leakage where the customer still ends up in a manual journey The output is a practical improvement plan covering bot flows, routing, ticket fields, triggers, macros, knowledge content, and reporting. Signals I am also the creator of Signals, a CX health analysis engine that detects operational risk signals such as backlog stagnation, routing delays, silent tickets, ageing escalations, and automation leakage before they impact customers. Engagement approach Most engagements begin with a CX systems diagnostic. This reviews your customer journey, CRM structure, support workflows, automation maturity, backlog health, AI escalation quality, manual process load, and reporting integrity. The output is a clear improvement roadmap with prioritised actions. From there, I implement the highest-impact changes first. Structured. Data-led. Practical. If you want to redesign how your customer experience operation actually functions, not just configure software, we should talk.

Hi, my name is Androux, but I usually go by Roux. I am an AI-enhanced developer, and I have been building software for 12 years. These days, my workflow is heavily focused on AI. I use tools like Lovable, Codex, and Claude to build smarter and faster. I also run PixelSpace, an agency where we bring next-generation AI products to life. I absolutely love product development. For me, it is not just about writing code. It is about making sure the things I build actually work and feel great for the people who use them. When I am not building for clients, I am usually building my own apps or teaching. I run a YouTube channel and a free Skool community dedicated to vvibe coding, where I help people learn how to leverage Lovable and other tools for their own projects. How I can help you: - Solo or Lead Developer: I can jump in at any stage to help turn your idea into a reality. - Team Player: I am happy to integrate with your existing crew to help push your project forward. - Agency Support: If your project grows and you need more hands, I have a trusted roster of developers at PixelSpace ready to step in. I am always on the lookout for new and interesting projects. If you have an idea you want to build, please get in touch. Let's see if we can work together!

eLearning that ships finished | Storyline, Rise 360, HTML/JS | SCORM and xAPI Most eLearning arrives needing another three weeks of fixes. Mine doesn't. For close to ten years I've built training for clients who expect the final version to actually be final: global banks, aviation bodies, logistics firms and technology companies. Each brings its own compliance rules, brand standards and LMS quirks, and I build inside those constraints rather than around them. I build Articulate Storyline and Rise 360 courses, custom HTML, CSS and JavaScript interactives, and SCORM or xAPI packages that drop into any LMS and publish without a round of last-minute fixes. Here's something most freelancers can't offer: when I build in HTML, you aren't tied to a vendor or a licence. When the content dates, the brand shifts or the law moves, any competent developer can open the files and update it. You own the module outright. Projects run end to end, instructional design, visual build, interactivity, voiceover integration and QA, so you receive a finished module ready to publish, not a work in progress. Typical engagements: A full Storyline 360 compliance course scoped, built and delivered in four to six weeks. A Rise 360 onboarding module turned around in two weeks from signed brief. A bespoke HTML and JavaScript interactive for a scenario or simulation the authoring tools cannot handle. A SCORM or xAPI rebuild of a legacy Flash or Lectora course, tested on your LMS before handover. A multi-course product or process training rollout (20 to 30+ modules) built from an existing product guide or spec document, for teams needing a full curriculum rather than a single module. If you have a course to build and a date to hit, send the brief across.

I specialize in AI-powered vibe coding workflows that turn ideas into working products faster using tools like Cursor, Lovable, Base44, Replit Agent, and other modern AI development platforms. This enables rapid iteration, faster MVP delivery, and efficient product validation. Backed by 11+ years of full-stack software development experience, I combine AI-assisted development speed with strong engineering practices to build scalable, maintainable, and production-ready applications. This approach helps transform ideas into MVPs, SaaS products, and scalable systems efficiently without compromising quality. My focus goes beyond delivering code. I build software that creates measurable business impact through smarter automation, streamlined workflows, and high-quality user experiences using modern full-stack technologies including PHP/Laravel, Node.js/NestJS, React, Angular, Vue, Next.js, along with AI capabilities such as chatbots, automation systems, ML features, and intelligent workflows. ➡️ AI & Vibe Coding Development ▪️ AI-Assisted Development: Cursor, Lovable, Base44, Replit Agent, v0.dev, GitHub Copilot ▪️ Vibe Coding Workflows: Rapid product building, faster iteration cycles, and MVP acceleration ▪️ AI Solutions: Chatbots, automation systems, recommendation engines, intelligent workflows ▪️ Product Development: MVPs, SaaS platforms, and scalable web applications ▪️ Engineering Approach: Strong software engineering principles combined with AI-driven development for reliability and maintainability ➡️ Technical Expertise ▪️ Back-End: PHP (Laravel, CodeIgniter), Node.js (NestJS/Express) ▪️ Front-End: React.js, Angular, Vue.js, Next.js ▪️ Databases: MySQL, PostgreSQL, MongoDB ▪️ APIs: REST, GraphQL ▪️ Rapid Prototyping: Low-code and AI-assisted development for fast MVP validation ➡️ Quality & Collaboration ▪️ Agile workflow with continuous updates and demos ▪️ Clear communication throughout the project lifecycle ▪️ Unit, integration, and UI testing for reliable delivery ▪️ Focus on business outcomes, not just code This approach ensures you get a polished solution that works flawlessly and builds trust for long-term success. Let’s connect and work together to turn your idea into a production-ready product that users love and your business needs.

I am a certified SAP Generative AI Developer with over 18 years of total experience. I hold a degree in Computer Engineering and have expertise in the following areas: 1) SAP Workflow 2) ABAP Web dynpro & CRM 3) Reports (Classical ,Interactive & ALV Report), 4) Smart forms, SAP Script, Print Workbench 5) Object Oriented ABAP, OOALV, 6) BDC (Call Transaction, Session Method),LSMW, 7) Module Pool Programming. 8) ABAP DDIC. 9) IDOC 10) SAP Solman & Charm 11) SAP ISU 12) Artificial Intelligence 13) Python 14) HTML5 15) CSS3 16) NodeJS 17) JavaScript 18) Microsoft Dynamics 365 19) R Language 20) Machine Learning 21) SAP Data Intelligence 22)SAP PI/PO 23) Shopify 24) Blockchain Development in Solidity & JavaScript 25) Google Cloud 26) BigQuery 27) Vertex AI 28) Google Dataflow 29) SAP Analytics Cloud 30) SAP Fiori/UI5 31) Neptune Software for SAP Edition 32) SAP SuccessFactors Employee Central 33) SAP HCM & SuccessFactors Integration 34) SAP Business AI, Generative AI

I help SaaS companies and growing startups manage client implementations, onboard customers, and build operational systems that scale. What I do: - Customer success management and account onboarding - Technical implementation project management (coordinating vendors, stakeholders, timelines) - Building SOPs, documentation, and knowledge bases - Client communication and stakeholder management across global teams Recent results: - Managed AI automation rollout across 50 clinic locations → $1.8M annual savings, 67% efficiency gain - Improved client onboarding process by 40% through documentation and process redesign - Maintained 90%+ customer satisfaction across high-touch enterprise accounts - Built and scaled healthtech operations across Indonesia and Australia I'm best suited for: - Customer success projects (onboarding, QBRs, renewals strategy) - Implementation management (coordinating technical rollouts) - Operations documentation (SOPs, process maps, training materials) - Stakeholder communication (translating technical concepts to business stakeholders) I work from Bali (UTC+8) and have 15+ years managing remote teams and client relationships. I'm comfortable with async workflows and can overlap with US/EU time zones as needed. Tools I use regularly: Notion, ClickUp, Jira, Airtable, Google Workspace, Slack, various CRM platforms, AI automation tools (GPT, Claude, n8n, Make) If you need someone who can own client relationships, manage complex implementations, or build operational systems without hand-holding, let's talk.