Hire the Best Smartsheet Specialists
in the United Kingdom

HIPAA-aware AI voice agents for healthcare — built on Synthflow, Retell AI and ElevenLabs. I turn missed calls into booked appointments with 24/7 reception, appointment booking and CRM automation that capture every inquiry and route it into your real systems. I specialize in production voice agents (Synthflow, Retell AI, Voiceflow, ElevenLabs) wired into your real systems — GoHighLevel, HubSpot, EHR / booking tools, Twilio telephony, plus AI chat & WhatsApp assistants (ManyChat, WATI) — with OpenAI / GPT-4o driving the conversation and n8n / Make orchestrating the workflow end to end. Healthcare is where I'm strongest. Recent work includes: Patient growth & booking across a 55-clinic chiropractic network (Australia) 24/7 AI shift-coordination for UK NHS healthcare staffing Bilingual (EN / ES) after-hours patient reception (Miami) Inbound AI receptionists for dental & medical clinics AI voice agent for medical consults (Synthflow + PracticeQ / EHR) I design with compliance in mind: HIPAA-aware architecture, PHI minimization, audit logging, and clear medical-escalation rules — the AI never diagnoses or gives medical advice; it routes to your staff. Beyond healthcare, I deliver the same voice + integration stack for clinics, agencies, startups, and appointment-driven service businesses. What I deliver: AI voice & chat agents: inbound / outbound calls (Twilio, VoIP), WhatsApp & web chat, FAQ, triage, appointment booking Lead qualification, enrichment & conversion bots Knowledge-base & RAG assistants (document / data retrieval, multi-agent) AI automation for business operations (n8n, Make, Zapier) + API / webhook integration CRM & calendar integration (GoHighLevel, HubSpot, Google Calendar) QA & testing for conversation flows and backend logic Backed by 8+ years in project management and backend development (JavaScript, Node.js, Express, serverless, Supabase), I own the full delivery cycle — architecture, conversation design, QA, deployment. Let's build a voice agent that fits your business. Message me to start)

Hey! If you're looking for someone you can trust with your project, you're in the right place. I help businesses turn messy data into organised systems, clear reports, and efficient processes that save time and make work easier. ✨ I have experience across multiple industries where administration, spreadsheets, project coordination, research, and data management are essential. Whether you need a custom spreadsheet, help organising your business, or reliable day-to-day support, I focus on creating practical solutions that are accurate, easy to use, and built around your needs. I put my whole heart into every project I take on. I genuinely enjoy solving problems, improving processes, and creating tools that make your work simpler. Here's how I can help: ✦ Google Sheets & Excel - custom spreadsheets, advanced formulas, dashboards, reports, pivot tables, charts, document conversion, light Apps Script & Macros. ✦ Data Analysis & Reporting - organise, clean, analyse, and present data with clear insights and professional reporting. ✦ Data Research & Management - research, data collection, extraction, validation, formatting, and maintaining accurate datasets. ✦ Executive & Administrative Support - inbox management, calendar scheduling, document preparation, invoicing, client communication, Microsoft Office, and business administration. ✦ Project Coordination & Business Support - project tracking, workflow organisation, process documentation, task management, and keeping projects running smoothly. ✦ Presentations & Documents - professional presentations, reports, proposals, and business documents designed to communicate information clearly. ✦ Problem Solving & Process Improvement - simplifying workflows, improving organisation, and building practical systems that support your business. Tools I use: Microsoft Excel • Google Sheets • Microsoft Office (Excel, Word, PowerPoint, Outlook) • Google Workspace • ClickUp • Asana • Zoho • Canva • Adobe • Slack • ChatGPT • Gemini • Mailchimp • Reapit • Zoopla • Rightmove • OpenRent • GitHub • Wix

I’m passionate about combining Data Engineering, AI & Dashboards Design Science to help people make great decisions. Through thoughtful design, including UI & UX, and precise data analysis, I connect how data looks with how it works. With over six years of experience in behavioral data analysis and storytelling, I’ve consistently delivered impactful solutions. Recently, I’ve received over 50 ⭐️⭐️⭐️⭐️⭐️ ratings for my work in data visualization. My expertise is in Data Engineering, Analysis, Visualization, Storytelling, and Infographics. I focus on promoting a data-driven culture in companies around the world by upholding the principles of Graphical Excellence, as championed by Tufte. My motto is - data never lies. 🤘 SORRY FOR THE LONG TEXT BELOW, BUT I NEED THIS SECTION OF MY PROFILE TO HELP ME STAND OUT ON UPWORK. ✌️😃🤷‍♂️ Here's a list of my preferred tools, categorized by their respective functions: Dashboarding: Power BI ( including pbiviz), powerbi Looker, Looker BI, Looker Enterprise, Looker Pro, Google Data Studio, Looker Data Studio, Tableau, ThoughtSpot (Thought Spot), Metabase, Domo Dashboards (domo com), Superset Apache, Plotly, Plotly Dash, Plotly Dash Enterprise, Dash Enterprise, D3.js, Aesthetic dashboards TOP Niche Expertise: Smartsheet .com Ecommerce: shopify, bigcommerce Construction (buildertrend, builder trend) Hyros, triple whale Stripe, Rebilly, Chargebee GA4 (Google Analytics 4), Bullhorn, Sage, Microsoft Dynamics CRM (BI graphs), Exact com/ Exact ERP, Multi-Tenant BI Solution / Multi-Tenant Dashboards, AI ( Artificial Intelligence, A.I.). Data Warehousing: Google BigQuery, Amazon Redshift, Redshift Snowflake, Microsoft Azure Synapse Analytics, Data Modeling: dbt (Data Build Tool), SQL Server Data Tools (SSDT), Python. Additional tags: SSRS report, Data Analysis Expressions (DAX), Revenue Operations, Microsoft Azure SQL Server, web3, business intelligence, Software as a service (SaaS), Microsoft Graph API, coaching, data science, Microsoft Power BI, Looker Studio, Excel, Tableau Alteryx, Inc.Database, Data Analysis, Google Analytics, Dashboard, Data Analysis, A/B Testing, Data Visualization, Google Analytics, Marketing Analytics, Analytics, API Integration, JavaScript, Tableau, Microsoft Excel, Python, Data Analysis, Data Science, Statistics, Business Intelligence, PowerBI, Training & Development, API integration, Customer Relationship Management (CRm), CRM, Zoho CRM, API Integration Digital Mapping, AnyLogic, Looker Studio, Data Visualization, App Store, BigQuery, Marketing Analytics, Ad analytics, CRM, prometheus io, Microsoft Graph API, SAP, SAP Analytics, sap analytics cloud, Oracle BI, multi-tenant, multi-tenant Dashboards, multi-tenancy, Microsoft Power Apps, Power Query, LookML, IBM Cognos Analytics, SaaS, SEMrush, Python, Supermetrics, NetSuite, Oracle NetSuite, Qlik Sense, QlikView, Gaming, Behavioral analytics, events analytics, ETL Pipeline, quantitative analyst, quantitative analytics, Bullhorn, pbiviz, LMS, MicroStrategy, Micro Strategy, construction, eNPS, NPS, green energy, Excel, Hadoop, Thoughtspot, AI, artificial intelligence, KPIs, data science, behavior, Spark, Hadoop, Python, Zoho, Problem-Solving Abilities, Strong analytical skills, NetSuite, NS, Sisense, Cognos, Power apps, Powerapps, Amazon Quicksight, QuickSight, IBM Z platform, Cognos, DB2, Luzmo, CRMA, CRMA Analytics Salesforce, Holistics io, Holistic io, Loki, Prometheus, BI meta-data management, Microsoft Power BI Data Visualization, Oracle, Sigma, Sigma Computing, US, USA, PL/SQL, Oracle PL/SQL, dbt, looker ML, construction, Archdesk, Archdesk ERP, Apache Airflow, Flask, Django, Docker, Apache Spark, SAP Crystal Reports, Open AI, ChatGPT, Chat GPT, AWS, Claude, Bedrock, Paycor, BambooHR, Workday, Zenefits, ClickUp, AI, Artificial intelligence, ClickHouse, Click House, ROAS, ROMI, Domo, Gooddata, Good Data, Omni, Omni Analytics, Oracle Hyperion, power bi embedded, embedded analytics, databox, Row Zero, local LLM deployment, LLM (large language model), filevine, data lake, data warehouse, hubspot, Knowi, Fivetran, Airbyte, CDP, Bayesian Analysis, Predictive Analytics, Dremio, Apache Ozone, Looker Core, Copilot, Tibco Spotfire, React, AI/LLM, charts io, PostgreSQL, React.js, AI-driven, Python, healthcare, gooddata, good data, NetSuite Commerce, NetSuite, Domo, OpenAI, power apps, Interactive Data Visualization, Data Visualization Framework, looker ml, observable, UX/UI design, Xero, QuickBooks, Intuit, Sage, RevOps, revenue operations, Power BI, Microsoft Power BI, Tableau, google analytics, GA4, looker studio, shopify, triple whale, Buildertrend, Go High Level, GoHighLevel, dashboards design, ThoughtSpot, SaaS, Spotfire, Power BI Report Server, flourish, copiliot studio, Palantir, Palantir Foundry, Palantir Gotham, Palantir Apollo, Workday Adaptive Planning, Snowflake Native App, revops, australia, Forward Deployed Engineer (FDE), AI automation

Senior digital marketing executive with extensive experience in performance marketing, agency operations, and advanced analytics. Proven expertise in optimizing agency processes, managing large-scale PPC campaigns, and developing comprehensive analytics solutions. Core Competencies: - Performance Marketing Strategy - Agency Operations Optimization - Advanced Analytics & Reporting - Team Leadership & Client Management - Marketing Technology Integration Key Achievements: - Managed multi-million dollar ad spend across diverse channels, including Google Search, Meta, LinkedIn, Microsoft Ads, and YouTube. - Engineered complex analytics systems for agencies, integrating multi-source data to generate actionable insights. - Implemented operational streamlining for PPC agencies, resulting in significant efficiency and profitability improvements. - Directed large teams of marketing professionals, cultivating an environment of continuous improvement and performance excellence. - Designed and deployed custom real-time dashboards and comprehensive reports for operations, marketing, and finance business functions. Technical Proficiencies: - Google Ads (Search, Display, YouTube) - Meta Ads, LinkedIn Ads, Microsoft Ads - Google Analytics/360 Suite - Data Visualization: Tableau, Power BI, Google Data Studio & Google Sheets/Excel Marketing Analytics: Segment, Heap, Kissmetrics, Databox, Klipfolio Project Management: Asana, Smartsheet, ClickUp Professional Experience: Notable Projects: - Reconstructed dashboard & analytics infrastructure for a major agency, enhancing data-driven decision-making capabilities. - Executed task automation on Asana via Google Ads API, substantially improving team efficiency. - Developed systems to expedite new landing page and campaign launches, reducing turnaround time from 5 days to 2-3 days. Professional Development: Regular participation in industry webinars and conferences to maintain currency with emerging trends and technologies in digital marketing and analytics. Multiple Google Ads certifications, including Search, Display, and Digital Sales. Demonstrated ability to leverage data and technology to drive marketing performance and operational efficiency. Consistent track record of delivering superior results for agencies and clients across diverse industry sectors.

I'm a UK-based freelance Project Manager, Business Analyst, and PMO Specialist with 15+ years of experience delivering complex programmes in financial services, multi-site operations, and digital transformation — all remotely capable. Whether you need RAID logs built from scratch, a process mapped and improved, a governance framework set up, or a project coordinator to keep your workstreams on track — I can hit the ground running from day one. What I deliver: • Professional project documentation: PIDs, plans, RAID logs, status reports • Process mapping, gap analysis, and improvement recommendations • Virtual PMO support and governance frameworks • Business analysis: requirements, stakeholder workshops, business cases • Excel dashboards, KPI trackers, and PowerPoint decks for senior audiences I've led a 16-site UK change programme that delivered a 1,000% increase in results, managed international programme closure across Hong Kong and the UK for Lloyds Bank, and built my own digital project delivery business from scratch. PRINCE2® Foundation certified. Skilled in MS Project, SharePoint, JIRA, Power BI, Excel (Advanced), Smartsheet, and a full suite of productivity tools. Available for remote contracts, one-off projects, and ongoing retainer work. Fast turnaround, clear communication, and zero handholding needed. Let's talk about what you need.

I'm a performance marketer with then years of hands-on experience helping businesses generate pipeline and revenue through data-driven paid media. My core expertise is in Google Ads, LinkedIn Ads, and Meta Ads, where I build, optimise, and scale campaigns that consistently deliver qualified leads and measurable ROI. I take an analytical approach to performance marketing, using A/B testing, conversion tracking, and reporting to continually improve campaign performance. Alongside paid media, I have extensive experience managing websites and landing pages using Framer, WordPress, Webflow, Squarespace, Wix, and Shopify, enabling me to optimise the entire customer journey from click to conversion. I'm also experienced with HubSpot and understand how paid leads flow through a CRM to support marketing and sales alignment. I have worked heavily in the events industry, as well as hospitality, fashion, sports and several other industries. Beyond performance marketing, I bring experience in product management, UX, e-commerce, online merchandising, business development, project management, and stakeholder management. This commercial and technical background allows me to connect strategy with execution and work effectively across cross-functional teams. I'm proactive, highly organised, comfortable working independently, and happy to collaborate across European time zones.