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Results-driven Project & Operations professional with 6+ years of experience managing complex IT, technical, and client-facing projects from initiation through delivery and live operations. I’ve coordinated 100+ project implementations, worked across teams of Project Managers and developers, and supported founders, CEOs, clients, and senior stakeholders in fast-moving environments. My strength is bringing structure to complex work, keeping priorities clear, tracking deadlines, coordinating people, and identifying problems before they become bigger issues. My experience spans project management, client operations, executive support, CRM implementation, workflow automation, and team coordination. I’ve worked with Zoho CRM, HubSpot, Salesforce, Jira, Confluence, Notion, Google Workspace, Zapier, and a range of other business systems. I can help with: • Project and delivery management across multiple concurrent projects • Client and stakeholder communication and relationship management • Executive support, calendar management, meeting preparation and follow-ups • Project plans, timelines, action trackers, SOPs and reporting • CRM implementation, data management and workflow optimisation • Process improvement and automation • Risk, issue and deadline tracking • Team coordination, freelancer management and accountability • Client onboarding and ongoing account support • Research, reporting and executive briefings • Recruitment, onboarding and team operations In previous roles, I managed delivery operations across a team of 8 Project and Relationship Managers and 12 developers, contributing to the successful delivery of 100+ IT projects. I’ve also managed 20 to 30 client accounts in a technical environment, coordinating requirements, system access, implementation, launch readiness and post-launch support. I’m comfortable working independently and taking ownership rather than waiting for instructions. If something is unclear, I ask the right questions. If I see a risk, I raise it early. If I see a repetitive or inefficient process, I look for a better way of doing it. I also use AI tools daily for research, documentation, communication, reporting and workflow improvement. I’m comfortable learning new platforms quickly and adapting to different business environments. I hold the BCS Foundation Certificate in Business Analysis and am currently pursuing PRINCE2 Foundation to build on my practical project and delivery experience. If you need someone who can keep projects organised, communicate confidently with clients and stakeholders, support leadership, and make sure things actually get done, I’d be happy to discuss how I can help.

I’m a versatile freelancer who gives 100% to every project. With skills ranging from content creation and admin support to over 3 years’ experience in book editing, I’m dedicated to delivering polished, reliable results quickly and effectively. Whatever the task, I’m committed to going above and beyond to help you succeed.

Most GoHighLevel accounts don't fail because of the platform. They fail because the funnel, CRM, and automations were never planned out properly in the first place. I help small businesses, agencies, coaches, consultants, and service businesses build or fix GoHighLevel systems that are clean, focused on getting results, and reliable in everyday use and not just in theory. If your funnels aren't converting, your workflows are firing at the wrong time, your pipeline is a mess, or your team isn't using the system the way it should be used, I can help turn GoHighLevel into a system that actually brings in revenue. I specialize in: ✅ GoHighLevel funnel setup and landing pages ✅ CRM and pipeline setup ✅ Workflow automation and lead nurture systems ✅ Booking and appointment automation ✅ Missed-call text-back and follow-up sequences ✅ Snapshot creation and sub-account setup ✅ Integrations with Twilio, Zapier, Make, Stripe, calendars, and webhooks ✅ GoHighLevel audits, cleanup, and rebuilds My approach is simple: I plan everything out before I build. That means I start by understanding how your leads should flow from first contact to booked call, through your pipeline, follow-up, and reporting. From there, I build systems that are easy to manage, clearly labeled, tested from start to finish, and built to last. What you can hire me for: ✅ GoHighLevel Funnels: lead generation funnels, booking funnels, webinar funnels, VSL funnels, quiz funnels, application funnels, landing page optimization, and mobile-friendly funnel builds ✅ Automation & Workflows: SMS and email follow-up, nurture sequences, reactivation campaigns, missed-call text-back, stage-based automation, after-hours workflows, and lead routing ✅ CRM & Pipeline Setup: pipeline design, opportunity stages, tags, segmentation, lead routing, and organized account setup ✅ Agency & Scaling Systems: sub-account builds, snapshots, ready-to-clone templates, SaaS mode support, onboarding workflows, and clean handoff ✅ Integrations & Operations: Twilio setup, Stripe, Zapier, Make, webhooks, calendars, tracking where leads come from, data cleanup, and reporting support What clients appreciate most about working with me: ✅ Clean, organized systems ✅ Automations that work reliably ✅ Funnels built with conversion in mind ✅ Clear communication ✅ Everything properly tested before handoff ✅ Loom walkthroughs and simple written notes for easy use after delivery Whether you need a full build from scratch, an audit of a messy account, or a smarter automation system inside GoHighLevel, I can help you get it working the right way. Send me a message with what you're selling, what's not working, and where you're getting stuck. I'll help you map out the best next step. KEYWORDS: GoHighLevel, GoHighLevel Expert, GoHighLevel Specialist, HighLevel Expert, HighLevel Specialist, GHL Expert, GHL Specialist, GoHighLevel Setup, GoHighLevel Support, GoHighLevel Consultant, GoHighLevel Freelancer, GoHighLevel Professional, GoHighLevel Admin, GoHighLevel Manager, GoHighLevel Configuration, GoHighLevel Technical Support, GoHighLevel Implementation, GoHighLevel Optimization, GoHighLevel Customization, GoHighLevel Systems Expert, GoHighLevel CRM Expert, GoHighLevel Automation Expert, GoHighLevel Funnel Expert, GoHighLevel Agency Expert, GoHighLevel SaaS Expert, HighLevel CRM, HighLevel Automation, HighLevel Funnels, HighLevel Workflows, HighLevel Pipelines, HighLevel Landing Pages, HighLevel Snapshots, HighLevel Integrations, HighLevel Phone Setup, HighLevel SMS Setup, HighLevel Email Setup, HighLevel Calendar Setup, HighLevel Membership Setup, HighLevel Course Setup, HighLevel Subaccounts, HighLevel White Label, HighLevel SaaS Mode, GHL CRM Setup, GHL Funnel Setup, GHL Workflow Setup, GHL Snapshot Setup, GHL Pipeline Setup, GHL Account Audit, GHL Account Cleanup, GHL Build, Sales Funnel, Funnel Builder, Funnel Design, Funnel Setup, Funnel Optimization, Funnel Strategy, Funnel Development, Funnel Architecture, Funnel Audit, Funnel Fix, Lead Generation Funnel, Appointment Funnel, Booking Funnel, Webinar Funnel, VSL Funnel, Application Funnel, Quiz Funnel, Survey Funnel, Opt-in Funnel, Conversion Funnel, High Converting Funnel, Lead Capture Funnel, Consultation Funnel, Service Business Funnel, Coaching Funnel, Agency Funnel, Landing Page Design, Landing Page Builder, Landing Page Optimization, Landing Page Copy Setup, Mobile Responsive Funnel, Funnel Wireframe, Funnel Logic, Funnel Flow, Funnel Automation, Funnel to CRM Setup, Funnel to Calendar Setup, Funnel Lead Routing, Multi Step Funnel, Sales Page Setup, Thank You Page Setup, Form Funnel Setup, Booking Page Setup, Call Booking Funnel, Conversion Rate Optimization, Funnel Troubleshooting, Speed to Lead Funnel, Offer Funnel Setup, Local Business Funnel, Funnel Systems.

Hi, I’m Shamecia – a detail-oriented virtual assistant with a strong background in admin, CRM systems, scheduling, and customer service. I’ve worked across healthcare and construction, supporting senior managers with diary management, document organisation, data entry, and contract tracking. I’m quick to learn, calm under pressure, and passionate about helping busy teams stay organised and on track. I’m now offering freelance admin and virtual assistant support and would love to bring clarity and calm to your workflow.

Most service businesses don't have a lead problem—they have a follow-up problem. Leads go cold, appointments get missed, and manual work eats your time. I solve that by building complete automation systems that capture leads, follow up automatically, book appointments, and nurture customers. I specialize in GoHighLevel but also work with HubSpot, ActiveCampaign, Mailchimp, and Klaviyo. PLATFORMS I WORK WITH: GoHighLevel (GHL) • HubSpot • ActiveCampaign • Mailchimp • Klaviyo AUTOMATION & INTEGRATION TOOLS: n8n • Make • Zapier • Custom API integrations • Webhooks WHAT I BUILD: ✓ GoHighLevel CRM setup, optimization, migrations, and SaaS Mode ✓ Sales funnels and high-converting landing pages ✓ Automated email & SMS sequences and campaigns ✓ Lead capture, scoring, and intelligent routing ✓ Appointment booking, confirmations, and reminders ✓ AI chatbots and voice agents for lead qualification ✓ Missed-call text-back automation ✓ Customer journey workflows with conditional logic ✓ WhatsApp and multi-channel communication ✓ CRM migrations from any platform ✓ Custom automations using n8n, Make, Zapier ✓ KPI dashboards and performance analytics ✓ White-label agency and SaaS setup ✓ System cleanup and workflow optimization INDUSTRIES: Coaches • Marketing Agencies • Real Estate • Healthcare • Med Spas • Dental/Chiro • Law Firms • HVAC & Home Service • Fitness • Financial Services • E-commerce • Restaurants • Nonprofits • SaaS • B2B Services YOU GET: • Faster lead response times • Higher conversion rates • Less manual work • Fully documented systems • Training & handover • Ongoing optimization I maintain 100% Job Success Score on Upwork. I document every automation and fix anything that doesn't perform as agreed—at no extra cost. Your business shouldn't be held back by manual processes. Share your project details and let's build a system that scales your business.

🚀 𝗘𝘅𝗽𝗲𝗿𝘁-𝗩𝗲𝘁𝘁𝗲𝗱 𝗧𝗼𝗽 𝟭% 𝗙𝗿𝗲𝗲𝗹𝗮𝗻𝗰𝗲𝗿 | 𝗔𝗜 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 I help businesses imagine, design, build and scale modern digital products that combine exceptional user experiences with the power of AI. With over 22 years of professional experience, and recognition as an Expert-Vetted Top 1% Freelancer, I bring a unique combination of product thinking, UX expertise, front-end engineering, CMS architecture and AI-driven innovation. Whether you need an AI-powered application, a scalable WordPress platform, a React-based SaaS product, or a high-converting Webflow website, I can help transform your vision into a production-ready solution that delivers measurable business value. ━━━━━━━━━━━━━━━━━━━━ ✅ 𝗪𝗛𝗔𝗧 𝗜 𝗗𝗢 • AI Product Development • OpenAI, ChatGPT & AI Integrations • React Applications & SaaS Platforms • Enterprise WordPress Architecture • Webflow Development & Design Systems • UX Strategy & Conversion Optimisation • Accessibility & Inclusive Design • API Integrations & Automation • Headless CMS Solutions • Performance Optimisation & Core Web Vitals • Technical SEO & Scalability ━━━━━━━━━━━━━━━━━━━━ ✅ 𝗪𝗛𝗘𝗥𝗘 𝗜 𝗔𝗗𝗗 𝗩𝗔𝗟𝗨𝗘 I help organisations: • Launch AI-powered products faster • Turn ideas into production-ready MVPs • Modernise legacy WordPress platforms • Improve website performance and conversion rates • Automate repetitive business workflows • Build scalable CMS ecosystems • Create exceptional digital experiences • Integrate AI capabilities into existing products • Reduce operational costs through automation • Improve accessibility and compliance ━━━━━━━━━━━━━━━━━━━━ 💡 𝗙𝗘𝗔𝗧𝗨𝗥𝗘𝗗 𝗣𝗥𝗢𝗝𝗘𝗖𝗧 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 🤖 𝗔𝗜 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 Designed and developed an AI-powered knowledge assistant that enabled customer support teams to instantly search thousands of internal documents, policies and knowledge-base articles using natural language. Key Features: • Conversational AI search • Context-aware responses • Secure document ingestion • Multi-source knowledge retrieval • User permissions and access controls • Analytics and usage insights Technologies: React, OpenAI, Vector Search, REST APIs, CMS Integration ━━━━━━━━━━━━━━━━━━━━ 🏢 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗠𝘂𝗹𝘁𝗶𝘀𝗶𝘁𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 Architected and implemented a scalable multisite platform supporting multiple brands, countries and languages from a single codebase. Key Features: • Shared design system • Centralised content management • Localisation and multilingual support • SEO and hreflang optimisation • Performance-focused architecture • Reusable component library Benefits: Reduced maintenance costs, faster site launches and improved consistency across international markets. Technologies: WordPress Multisite, Bedrock, Timber, Vite, Tailwind CSS, Cloudflare, CI/CD ━━━━━━━━━━━━━━━━━━━━ ⚛️ 𝗥𝗲𝗮𝗰𝘁 𝗦𝗮𝗮𝗦 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 Built a modern SaaS platform focused on workflow automation and operational efficiency. Key Features: • Interactive dashboards • Real-time reporting • Role-based permissions • API integrations • Responsive user experience • Scalable component architecture Results: Improved operational efficiency and reduced manual processes through intelligent automation. Technologies: React, TypeScript, REST APIs, Node.js, Modern Front-End Architecture ━━━━━━━━━━━━━━━━━━━━ 🎨 𝗣𝗿𝗲𝗺𝗶𝘂𝗺 𝗪𝗲𝗯𝗳𝗹𝗼𝘄 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 Designed and developed a premium conversion-focused Webflow website for a high-growth startup. Key Features: • Pixel-perfect implementation • Advanced interactions and animations • CMS-driven content management • SEO optimisation • Accessibility compliance • High-performance architecture Results: Increased engagement, improved conversion rates and provided a scalable platform for marketing growth. Technologies: Webflow, Figma, JavaScript, Custom Integrations, Analytics ━━━━━━━━━━━━━━━━━━━━ ✅ 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘 • Expert-Vetted Top 1% Freelancer • 22+ Years Professional Experience • $300K+ Successfully Delivered on Upwork • 170+ Completed Projects • Strong UX and Product Mindset • Enterprise-Level Development Experience • Fast, Clear and Reliable Communication • Long-Term Technical Partnership Approach ━━━━━━━━━━━━━━━━━━━━ 🎯 𝗜𝗗𝗘𝗔𝗟 𝗙𝗢𝗥 • Startups launching new products • SaaS companies scaling platforms • Businesses adopting AI • Enterprise WordPress environments • Marketing teams needing high-converting websites • Organisations modernising legacy systems • Founders looking for a trusted technical partner ━━━━━━━━━━━━━━━━━━━━ 𝗟𝗲𝘁’𝘀 𝗯𝘂𝗶𝗹𝗱 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹. If you need a partner who combines strategy, UX, engineering and AI to create products that drive real business results, click Invite or DM and let's discuss your project.