Hire the Best Workforce Management Specialists

🔹 Workforce Management | Team Leadership | Customer Service Expert 🔹 With over 9 years of experience in customer service, workforce management, and team supervision, I help businesses streamline operations, boost efficiency, and elevate team performance. My background spans hands-on and leadership roles—including CSR, SME, RTA, Scheduler, and Supervisor—giving me a well-rounded understanding of contact center and support team dynamics. 💼 What I Bring to the Table: ✔️ Expert in real-time adherence (RTA) and schedule optimization ✔️ Skilled in workforce management tools and performance analysis ✔️ Proven ability to lead, coach, and develop high-performing teams ✔️ Strong customer service foundation with a focus on service excellence ✔️ Process-driven mindset with a passion for continuous improvement Whether you need help managing schedules, improving team productivity, or implementing smarter workflows, I bring the expertise and dedication to help you hit your business goals.

CERTIFIED MONDAY CONSULTANT & SYSTEM ARCHITECT | Managing Director @ Whatever Tech LLC I build Monday systems that run your operations end-to-end, not boards that need babysitting. → 110+ full implementations delivered → $600K+ in Monday professional services → 100% Job Success Score | 5★ every review, no exceptions → 65 U.S. clients + Europe, Africa, Oceania & LATAM → 12+ industries | Internal team of 15 specialists WHAT YOU ACTUALLY GET Not a template build. A system designed around how your business actually runs. ✔ 30–80% reduction in manual work through automations built for your exact workflows ✔ Executive dashboards your leadership will actually trust and use in real-time ✔ One unified operational backbone replacing 5–10 fragmented tools ✔ A system that scales with hiring, growth, and organizational changes ✔ Full documentation so you're never dependent on me to keep it running HOW I WORK Full lifecycle. Strategy-first. I stay personally involved in every engagement and my internal team gives you expert architecture plus reliable, fast execution. Process mapping → system architecture → automations → integrations → dashboards → user onboarding & training → documentation → live support I've delivered this across construction, manufacturing, insurance, legal, SaaS, field ops, agencies, wholesale, and more. Most clients come back for multiple phases. IS THIS A FIT? ✔ Founders, Directors & Ops leaders who want design + build + adoption handled properly ✔ Teams outgrowing spreadsheets and fragmented tools ✔ Companies that want Monday as their actual operational backbone, not just a task tracker ❌ Anyone looking for cheap board setup ❌ Teams hoping to duct-tape Monday and hope it scales ❌ Organizations unwilling to standardize their processes READY TO BUILD SOMETHING THAT ACTUALLY WORKS? Send me a message with your current setup and your biggest operational pain point. I'll tell you exactly where the bottlenecks are and what a proper system would look like before we discuss scope or cost.

If you're struggling to find qualified candidates, dealing with no-shows, or spending too much time filtering unfit applicants — I can help streamline your hiring process and deliver candidates who actually match your requirements. I’m a Full-Cycle Recruiter with experience in high-volume hiring, technical recruitment (including SAP roles), and international talent sourcing across Europe and remote markets. I build pipelines of pre-qualified, engaged candidates — not just resumes. Here’s how I can support your hiring: • End-to-end recruitment (sourcing, screening, interviewing, onboarding) • LinkedIn sourcing & Boolean search for passive candidates • High-volume hiring & pipeline management • Candidate screening (skills, culture fit, salary expectations) • Cold outreach & candidate engagement • ATS/CRM management (Vivian, Symplr, Manatal, Zoho, BreezyHR, HubSpot, Vincere) • Job posting optimization & employer branding support • Background checks & reference verification I also bring experience in workforce coordination and scheduling, ensuring hiring aligns with operational needs — not just filling roles, but filling them efficiently. ✔ Experience across tech, healthcare, and admin roles ✔ Strong communication — handled 200+ calls/day and candidate coordination ✔ Organized, proactive, and detail-oriented in managing hiring pipelines If you need a recruiter who can take ownership and deliver results with minimal supervision, feel free to message me.

Professional Summary Strategic and results-driven Workforce Management Leader with 20+ years of experience in contact center operations, capacity planning, and global workforce optimization. Proven expertise in Kronos Workforce Central and Aspect eWFM for forecasting, scheduling, and managing complex workforce needs across onshore and offshore teams. Currently leading a UKG Pro migration project, serving as the cross-functional liaison between operations, payroll, and IT to modernize workforce technology infrastructure. Known for building scalable WFM processes, optimizing labor costs, and driving service level performance through data-driven decisions and technology integration. Core Competencies * Workforce Planning & Optimization * Kronos Workforce Central (Forecasting, Scheduling, Pay Rules) * Aspect eWFM (Real-time Adherence, Long-term Forecasting) * UKG Pro Implementation (In Progress) * Global Resource Management (Onshore & Offshore) *Resource and Data Management/Entry In my history of employment, I have worked through roles that are heavy focus on data entry, schedule management, leadership administrative support, leadership, etc. Now in my later years of my profession, I work on large implementation projects which can range in data entry, case building, to implementation and software testing. Our team focus is no task is too small. Keep your skills sharp and eye on the data.

If your business is growing fast and your hiring process, team structure, or operations can't keep up — I can help. I'm an HR and Operations consultant with 6+ years of experience helping startups and scaling businesses build high-performing teams, streamline people operations, and create the systems that allow organizations to grow without chaos. I've partnered with founders, C-suite executives, and department heads across industries to hire top talent, design HR frameworks from scratch, and optimize day-to-day operational workflows. I personally manage every engagement — and when projects require broader support, I bring in trusted specialists to deliver on time and at the highest standard. Most clients come to me when they need to: ✔ Source and hire top-tier talent across technical and non-technical roles ✔ Build HR policies, employee handbooks, and onboarding systems ✔ Streamline operations and reduce organizational inefficiencies ✔ Implement performance management and KPI frameworks ✔ Scale people operations from 5 to 500+ employees CORE EXPERTISE TALENT ACQUISITION & RECRUITMENT • Full-cycle recruiting (sourcing, screening, interviewing, offer management) • Executive and technical hiring • Job description writing and employer branding • ATS setup and pipeline management (Greenhouse, Lever, Workable, etc.) HR OPERATIONS & COMPLIANCE • HR policy design and employee handbook creation • Onboarding and offboarding process development • Employment compliance (multi-state / international) • Benefits administration and compensation benchmarking WORKFORCE STRATEGY & ORGANIZATIONAL DESIGN • Org structure design and role clarity • Workforce planning and headcount forecasting • Team performance frameworks and OKRs • Culture building and employee engagement programs OPERATIONS & PROCESS IMPROVEMENT • SOP development and documentation • Cross-functional process mapping and optimization • Project coordination and operational efficiency audits • Tools: Notion, ClickUp, Asana, Monday, BambooHR, Rippling,Zoho

Hi, I´m Sam. I design and operationalize scalable people infrastructure for regulated, multi-state, and global organizations. Very strong compliance background. 10 years+ experience. Bring me in when you need systems to be built correctly (or rebuilt). I can then maintain that system for you as needed. I am an extremely meticulous and high-ownership person. My focus is: 1. Workforce infrastructure & onboarding architecture 2. Compliance & governance systems implementation 3. HR generalist/ management operations I can design custom HR ecosystems aligned to your industry, regulatory exposure, workforce size, growth stage, budget, and operational complexity. Then I implement and maintain them. I build clean, modern (thoughtful, simple!) systems that survive audits, scale effortlessly, and function without chaos. I believe healthy culture grows out of systems that your people and you can use intuitively and thrive in. Industries served: government contracting, manufacturing, energy, engineering, SaaS, media/tech, international professional services, and federal-adjacent environments. Workforce Systems Architecture I design structured employment ecosystems, including: —End-to-end onboarding architecture (offer → verification → payroll/benefits → systems → policy controls → manager integration) —Multi-state workforce frameworks (W2/1099 classification strategy) —Distributed and bilingual workforce alignment —Organizational reporting and accountability design —Performance documentation systems —Offboarding and termination governance workflows —OSHA-aligned operational safety structures for field and manufacturing environments Systems Implementation & Platform Integration I do not depend on a single toolset. I curate the stack that fits your organization. Platforms implemented and configured include: —Payroll & HRIS (e.g., Gusto, Rippling, and similar systems) —Timekeeping systems (e.g., Lathem PayClock) —Microsoft 365 ecosystems, (Teams, SharePoint documentation governance, structured personnel record systems), Google Workspace —Slack-based communication architecture and leadership visibility design —Various benefits, broker, and vendor integrations (PrimePay, Paychex, DEEL, etc) My role is to: —Evaluate tools —Configure them properly —Align them with regulatory compliance and your policy requirements —Integrate workflows across people and systems —Stabilize and maintain operations post-implementation Compliance & Workforce Governance —I-9 verification audits, systems, and remediation controls —Wage & hour alignment —W2/1099 classification governance —Audit-ready documentation control —Employee handbook design and version governance, including bilingual versions —Policy localization for global teams —Cross-border contractor lifecycle coordination (U.S., EU, LATAM, India, CIS) Recent projects: — Built and operationalized the complete HR and workforce governance infrastructure for a regulated food & beverage manufacturer, implementing multi-state payroll, timekeeping integration, OSHA systems/facility safety design + audit readiness, training and certification tracking, I-9 controls, and bilingual workforce systems in under 90 days. — Architected workforce structure and operational systems for a live-streaming marketplace and media/tech startup, formalizing governance, documentation standards, onboarding process, and distributed team environments/alignments to support sustainable scale. — Scaled a federal IT/DoD contractor from 30 to 85+ employees and contractors, enabling $30M in contract expansion within six months. Designed and implemented entire HR infrastructure and systems A-Z. — Designed and implemented a group-wide L&D and operational documentation framework for an international IP law firm (130+ professionals across 30+ offices), reducing errors by 70% and supporting merger expansion into MENA. — Built full HR and operational infrastructure for a global media company, enabling $800K in contract growth and expansion across five continents. What You Hire Me To Do —Build HR functions from zero —Re-engineer fragmented workforce systems —Implement onboarding architecture correctly —Stabilize compliance exposure —Integrate payroll, timekeeping, and documentation systems —Design scalable workforce governance structures —Prepare organizations for growth, acquisition, or regulatory scrutiny —Improve employee relations and retention through stronger, more effective engagement and management If you need structure, call me. If you have a mess, call me! I’m here to help.