Hire the Best Workforce Management Specialists

Hi Team, I’m an HR Operations & Talent Acquisition professional with 9+ years of experience specializing in remote workforce management, end-to-end recruitment, HR operations, and process optimization across startup and remote-first environments. Over the years, I have successfully managed hiring for technical, creative, and business roles, streamlined HR workflows, coordinated employee lifecycle operations, and supported scalable remote team management. Some of my key achievements include: • Scaling teams from 8 to 16 employees through strategic hiring initiatives • Successfully closing multiple critical roles including Developers, Designers, HR, and Content positions • Implementing HR process improvements using tools like Zoho People, ClickUp, TopTracker, and HRIS platforms • Leading employee engagement initiatives, POSH coordination, onboarding workflows, and performance tracking • Supporting startup operations through recruitment coordination, workflow documentation, and cross-functional collaboration I’m currently exploring opportunities in HR Operations, Talent Acquisition, Remote Workforce Management, and People Operations where I can contribute my experience in building structured and people-focused processes. Looking forward to connecting and exploring potential opportunities.

🔹 Workforce Management | Team Leadership | Customer Service Expert 🔹 With over 9 years of experience in customer service, workforce management, and team supervision, I help businesses streamline operations, boost efficiency, and elevate team performance. My background spans hands-on and leadership roles—including CSR, SME, RTA, Scheduler, and Supervisor—giving me a well-rounded understanding of contact center and support team dynamics. 💼 What I Bring to the Table: ✔️ Expert in real-time adherence (RTA) and schedule optimization ✔️ Skilled in workforce management tools and performance analysis ✔️ Proven ability to lead, coach, and develop high-performing teams ✔️ Strong customer service foundation with a focus on service excellence ✔️ Process-driven mindset with a passion for continuous improvement Whether you need help managing schedules, improving team productivity, or implementing smarter workflows, I bring the expertise and dedication to help you hit your business goals.

CERTIFIED MONDAY CONSULTANT & SYSTEM ARCHITECT | Managing Director @ Whatever Tech LLC I build Monday systems that run your operations end-to-end, not boards that need babysitting. → 110+ full implementations delivered → $600K+ in Monday professional services → 100% Job Success Score | 5★ every review, no exceptions → 65 U.S. clients + Europe, Africa, Oceania & LATAM → 12+ industries | Internal team of 15 specialists WHAT YOU ACTUALLY GET Not a template build. A system designed around how your business actually runs. ✔ 30–80% reduction in manual work through automations built for your exact workflows ✔ Executive dashboards your leadership will actually trust and use in real-time ✔ One unified operational backbone replacing 5–10 fragmented tools ✔ A system that scales with hiring, growth, and organizational changes ✔ Full documentation so you're never dependent on me to keep it running HOW I WORK Full lifecycle. Strategy-first. I stay personally involved in every engagement and my internal team gives you expert architecture plus reliable, fast execution. Process mapping → system architecture → automations → integrations → dashboards → user onboarding & training → documentation → live support I've delivered this across construction, manufacturing, insurance, legal, SaaS, field ops, agencies, wholesale, and more. Most clients come back for multiple phases. IS THIS A FIT? ✔ Founders, Directors & Ops leaders who want design + build + adoption handled properly ✔ Teams outgrowing spreadsheets and fragmented tools ✔ Companies that want Monday as their actual operational backbone, not just a task tracker ❌ Anyone looking for cheap board setup ❌ Teams hoping to duct-tape Monday and hope it scales ❌ Organizations unwilling to standardize their processes READY TO BUILD SOMETHING THAT ACTUALLY WORKS? Send me a message with your current setup and your biggest operational pain point. I'll tell you exactly where the bottlenecks are and what a proper system would look like before we discuss scope or cost.

If you're struggling to find qualified candidates, dealing with no-shows, or spending too much time filtering unfit applicants — I can help streamline your hiring process and deliver candidates who actually match your requirements. I’m a Full-Cycle Recruiter with experience in high-volume hiring, technical recruitment (including SAP roles), and international talent sourcing across Europe and remote markets. I build pipelines of pre-qualified, engaged candidates — not just resumes. Here’s how I can support your hiring: • End-to-end recruitment (sourcing, screening, interviewing, onboarding) • LinkedIn sourcing & Boolean search for passive candidates • High-volume hiring & pipeline management • Candidate screening (skills, culture fit, salary expectations) • Cold outreach & candidate engagement • ATS/CRM management (Vivian, Symplr, Manatal, Zoho, BreezyHR, HubSpot, Vincere) • Job posting optimization & employer branding support • Background checks & reference verification I also bring experience in workforce coordination and scheduling, ensuring hiring aligns with operational needs — not just filling roles, but filling them efficiently. ✔ Experience across tech, healthcare, and admin roles ✔ Strong communication — handled 200+ calls/day and candidate coordination ✔ Organized, proactive, and detail-oriented in managing hiring pipelines If you need a recruiter who can take ownership and deliver results with minimal supervision, feel free to message me.

Hi! I’m Mandy, a seasoned remote professional with over 8 years of experience in the BPO industry and 7 years supporting startups in remote roles. I specialize in administrative assistance, team leadership, workforce management, and customer support operations. Throughout my career, I’ve worked across global teams, including the U.S., Canada, UK and Australia, delivering excellent support in fast-paced, high-growth environments. I’ve supported executives and cross-functional teams by managing calendars, coordinating meetings, setting up streamlined systems, creating reports, monitoring KPIs, and implementing performance improvement strategies. Workforce & Operations Expert: From forecasting and scheduling to real-time staffing adjustments and WFM dashboards, I’ve led initiatives that directly improved productivity and reduced inefficiencies. Administrative & Executive Support: I’ve provided hands-on virtual support, from inbox and calendar management to research, documentation, and task tracking. Team Leadership & Training: With a background in Psychology, I’ve successfully coached teams, facilitated knowledge transfers, and developed training programs that drive engagement and performance. Education: I graduated BS Psychology Major in Research and Development and currently taking my Masters Degree at the University of the Philippines Open University taking up Research & Development Management (MR&DM). Tools I Use: Google Workspace, Microsoft Office, Salesforce, Zendesk, Slack, JIRA, Connecteam, Xero, ChatGPT, Notion and other productivity platforms. My expertise is on Google Sheets. I thrive in remote-first environments, and bring proactive communication and a solutions-oriented mindset to every team I work with. Let’s connect and make your operations smoother, more efficient, and better supported.

If your business is growing fast and your hiring process, team structure, or operations can't keep up — I can help. I'm an HR and Operations consultant with 6+ years of experience helping startups and scaling businesses build high-performing teams, streamline people operations, and create the systems that allow organizations to grow without chaos. I've partnered with founders, C-suite executives, and department heads across industries to hire top talent, design HR frameworks from scratch, and optimize day-to-day operational workflows. I personally manage every engagement — and when projects require broader support, I bring in trusted specialists to deliver on time and at the highest standard. Most clients come to me when they need to: ✔ Source and hire top-tier talent across technical and non-technical roles ✔ Build HR policies, employee handbooks, and onboarding systems ✔ Streamline operations and reduce organizational inefficiencies ✔ Implement performance management and KPI frameworks ✔ Scale people operations from 5 to 500+ employees CORE EXPERTISE TALENT ACQUISITION & RECRUITMENT • Full-cycle recruiting (sourcing, screening, interviewing, offer management) • Executive and technical hiring • Job description writing and employer branding • ATS setup and pipeline management (Greenhouse, Lever, Workable, etc.) HR OPERATIONS & COMPLIANCE • HR policy design and employee handbook creation • Onboarding and offboarding process development • Employment compliance (multi-state / international) • Benefits administration and compensation benchmarking WORKFORCE STRATEGY & ORGANIZATIONAL DESIGN • Org structure design and role clarity • Workforce planning and headcount forecasting • Team performance frameworks and OKRs • Culture building and employee engagement programs OPERATIONS & PROCESS IMPROVEMENT • SOP development and documentation • Cross-functional process mapping and optimization • Project coordination and operational efficiency audits • Tools: Notion, ClickUp, Asana, Monday, BambooHR, Rippling,Zoho