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Running a growing business shouldn't mean drowning in scattered tasks, missed follow-ups, and disorganized systems. That's where I come in. I'm Qasim, a Virtual Assistant and Operations Coordinator with 4+ years of experience supporting startups, e-commerce brands, and service businesses. With a 100% Job Success Score and Top Rated status on Upwork, I deliver structure, reliability, and results, not just completed tasks. I specialize in CRM management (Keap, GoHighLevel), project coordination (Asana, ClickUp), e-commerce operations, and administrative support, building systems that keep running smoothly, even when you step away. Experience Highlights: ▸ FlowDesk Operations – Workflow & Project Coordinator Streamlined client workflows and dashboards using Asana and ClickUp, coordinating cross-team task alignment to keep projects on schedule. ▸ NNEP – CRM Specialist (Keap CRM) Optimized Keap CRM for lead management and automation — organizing contact data and email campaigns to improve client engagement. ▸ SimpleTalk.AI – Workflow & Calendar Management Managed Asana boards, scheduling, and follow-ups, keeping timelines clear across clients and internal teams. ▸ Voomi Supply – Data Scraping & Management Specialist Extracted and organized large datasets across platforms, maintaining data integrity to support product research and business decisions. Tools & Services: CRM (Keap, GoHighLevel) | Project Management (Asana, ClickUp, Trello, Notion) | Customer Support & Email Management | E-Commerce Ops (Shopify, TikTok Shop, Amazon Listings) | Data Entry & Web Research | Lead Generation What I Bring to the Table: ⚡ Operations & Task Management — Scheduling, progress tracking, and process optimization ⚡ CRM & Automation Expertise — Lead management, workflow automation, client data organization ⚡ E-Commerce Virtual Assistance — Product research, inventory updates, listing accuracy ⚡ Data & Documentation Support — Collecting, verifying, and maintaining reliable business data Let's Work Together! If you're a business owner, startup founder, or busy executive looking for a reliable, detail-oriented Virtual Assistant to handle your day-to-day operations. I'm ready to help. Let's connect and build systems that bring clarity, structure, and consistency to your business.

I am a Virtual Assistant, Customer Support Specialist, and Workforce Management Analyst with experience supporting customers and business operations in fast-paced environments. My expertise includes customer support (chat, email, and phone), virtual assistance, appointment scheduling, calendar and inbox management, data entry, lead generation, web research, workforce management, queue monitoring, SLA tracking, reporting, and back-office support. I have successfully worked with global teams, managed high-volume workloads, and helped improve operational efficiency while maintaining excellent customer satisfaction. I am detail-oriented, reliable, and committed to delivering accurate, high-quality work on time. Key Skills: ✔ Virtual Assistance ✔ Customer Support ✔ Workforce Management (WFM) ✔ Data Entry & Web Research ✔ Lead Generation ✔ Appointment Setting ✔ CRM & Ticket Management ✔ Reporting & Administrative Support I am ready to help your business stay organized, efficient, and customer-focused.

Top Rated Executive Assistant, Project Coordinator, and CRM Specialist with 25+ successful Upwork projects, a 100% Job Success Score, and 5+ years of experience supporting business owners, executives, and growing teams. I help businesses stay organized, improve operations, manage CRM systems, coordinate projects, streamline workflows, and ensure critical tasks are completed accurately and on time. My goal is to help clients save time, increase productivity, and focus on growing their business. How I Can Help ✔ Executive & Administrative Support ✔ Calendar & Email Management ✔ CRM Management & Pipeline Tracking ✔ Lead Generation & Prospect Research ✔ Project Coordination & Task Management ✔ Customer & Client Communication ✔ Reporting, KPI Tracking & Documentation ✔ Process Improvement & Operations Support ✔ Data Entry & Internet Research ✔ Appointment Scheduling & Follow-Ups Results & Achievements ✔ Successfully completed 25+ Upwork projects ✔ Maintained a 100% Job Success Score ✔ Earned Top Rated status through consistent client satisfaction ✔ Supported US-based businesses across multiple industries ✔ Managed CRM pipelines, lead tracking, reporting, and executive operations ✔ Built long-term client relationships through reliable communication and dependable support Industry Experience • Real Estate • Healthcare • Professional Services • E-commerce • Small Business Operations Tools & Platforms Google Workspace • Microsoft Office Suite • Excel • Google Sheets • Asana • ClickUp • Trello • Salesforce CRM • HubSpot CRM • Zoho CRM • Pipedrive • Airtable • Notion • Slack • Outlook • DocuSign • Zapier • InvestorLift • Canva Education & Certifications • MBA in Marketing (Minor in Finance) • IELTS Academic Certified (Band 6.5) Why Clients Work With Me ✔ Top Rated Freelancer ✔ 100% Job Success Score ✔ Strong Written & Verbal English Communication ✔ Detail-Oriented & Proactive ✔ Experienced Supporting US-Based Businesses ✔ Reliable Long-Term Partner ✔ Fast Learner with Strong Problem-Solving Skills If you're looking for a dependable Executive Assistant, Project Coordinator, or CRM Specialist who can take ownership of tasks, improve operational efficiency, and provide reliable day-to-day support, I'd be happy to discuss how I can help your business succeed. Let's connect and discuss your project.

𝐓𝐡𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 𝐨𝐧𝐞 𝐜𝐚𝐮𝐬𝐞 𝐨𝐟 𝐟𝐚𝐢𝐥𝐮𝐫𝐞 𝐢𝐧 𝐬𝐚𝐥𝐞𝐬 𝐢𝐬 𝐚𝐧 𝐞𝐦𝐩𝐭𝐲 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞. 𝐈 𝐦𝐚𝐤𝐞 𝐬𝐮𝐫𝐞 𝐲𝐨𝐮𝐫𝐬 𝐧𝐞𝐯𝐞𝐫 𝐢𝐬. Over the past 6 years, I have completed 130+ projects, logged 9,500+ hours, and helped B2B companies across SaaS, cybersecurity, tech, and professional services build predictable outbound sales pipelines, all on Upwork alone. I specialize in B2B lead generation, appointment setting, and sales development as a freelance SDR and AI BDR. This is not a side gig. This is what I do every single day. Here is what clients actually hire me for: They need qualified sales meetings booked, not just leads collected They need cold email outreach and LinkedIn outreach that gets replies, not messages that get ignored They need a remote SDR who builds the system and runs it, not someone who needs hand-holding What makes my approach different is that I combine LinkedIn Sales Navigator, Apollo, ZoomInfo, and AI sales tools to research your ideal customer profile, build targeted prospect lists, craft personalized outreach sequences, and convert cold prospects into sales-qualified leads and booked calls consistently, every month. 𝐑𝐞𝐚𝐥 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐟𝐫𝐨𝐦 𝐑𝐞𝐚𝐥 𝐂𝐥𝐢𝐞𝐧𝐭𝐬: ✅ Booked 40+ qualified meetings in 60 days for a SaaS cybersecurity company ✅ Built and managed multi-channel outreach campaigns reaching 1,800+ prospects per month ✅ Maintained 15–25% reply rates across LinkedIn and cold email campaigns ✅ Supported SDR and sales development teams at startups from zero pipeline to consistent weekly meetings ✅ Managed full CRM setup, pipeline tracking, and contact list building across HubSpot and Salesforce. 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐨: B2B Lead Generation & Prospect List Building LinkedIn Outreach & Sales Navigator Campaigns Cold Email Sequences & Follow-Up Automation Appointment Setting & Calendar Management Account-Based Prospecting & ICP Research Decision Maker Outreach & Warm Lead Nurturing CRM Setup, Management & Pipeline Tracking Demand Generation & Go To Market Support Multi-Channel Outbound Campaign Management SDR & Sales Development Support 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐔𝐬𝐞 𝐃𝐚𝐢𝐥𝐲: LinkedIn Sales Navigator • Apollo • Instantly • HubSpot • Salesforce • ZoomInfo • Clay • Phantombuster • Salesloft • Outreach • Calendly • Google Suite • Slack I work with early-stage startups that need their first enterprise meetings and established companies that need a reliable outbound engine and revenue operations support running in the background without hiring a full-time SDR. If you need B2B sales, outbound lead generation, cold outreach, or appointment setting done right, let's talk. 𝐒𝐞𝐧𝐝 𝐦𝐞 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐚𝐧𝐝 𝐥𝐞𝐭'𝐬 𝐛𝐮𝐢𝐥𝐝 𝐲𝐨𝐮𝐫 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞.

Hi, I'm Salman, founder of Nexus-Tel and someone who genuinely loves the work of helping businesses grow. Over the past 7+ years on Upwork (and 4 years scaling Nexus-Tel past $1 Million in agency revenue), I've worked with clients in Real Estate, Insurance, Solar, Law, Healthcare, E-commerce, and SEO. But honestly, what I'm most proud of isn't the numbers it's the relationships. Clients reach out even when they don't have an active project, just because they know I'll give them a straight answer and actually care about their outcome. That's the energy I bring to every engagement. What Nexus-Tel delivers: Outbound Sales & Telemarketing: Cold calling, upselling, cross-selling that actually converts Appointment Setting: B2B/B2C booking with real pipeline impact (300+ qualified appointments/month for one US real estate client) Customer Support: Inbound/outbound calls, live chat, email handled like your own in-house team Lead Generation: Targeted, verified leads through data mining and outreach B2B Client Acquisition: Strategic relationship-building, not just cold volume My agents speak fluent English, are trained in compliance and persuasion, and work with full transparency call recordings, CRM integration, analytics, and regular reporting included. If you've tried offshore BPO before and it didn't feel like a partnership, that's exactly the gap I built Nexus-Tel to fill. Let's talk; even if you're just exploring options, I'm happy to give you my honest take on what would actually work for your situation.

⭐ Senior QA Automation Engineer | Playwright, Selenium, Cypress | Certified 📈 Highly Rated for Long-Term & Full-Time Contracts 🏭 Proven QA Engineer for Enterprise, SaaS & Workforce Management Systems 📄 Certified Agile QA Professional I help startups, SaaS companies, and enterprise teams ship stable, production-ready software through a combination of manual testing, automation testing, mobile testing, API validation, and AI workflow testing. With 10+ years of QA experience, I've tested hundreds of web, mobile (iOS & Android), SaaS, and AI-powered applications. My work has included collaborations with global organizations and high-scale brands where quality, reliability, and attention to detail are critical. My goal is simple: find issues before your users do, reduce production bugs, and help your team launch with confidence. 🚀 Core Expertise Manual Testing ✔ Functional Testing ✔ Regression Testing ✔ Smoke Testing ✔ Sanity Testing ✔ Exploratory Testing ✔ User Acceptance Testing (UAT) ✔ Cross-Browser Testing ✔ Cross-Device Testing Automation Testing ✔ Playwright ✔ Selenium WebDriver ✔ Cypress Mobile Testing ✔ Android Testing ✔ iOS Testing ✔ Real Device Testing ✔ Emulator & Simulator Testing API & Backend Testing ✔ Postman ✔ API Validation ✔ Request/Response Verification ✔ End-to-End Workflow Testing AI Testing ✔ AI Chatbot Testing ✔ AI Voice Agent Testing ✔ Prompt Validation ✔ Conversation Flow Testing ✔ Response Accuracy Validation Tested 10+ AI Voice & Chat Assistant platforms including: * Retell AI * Bland AI * Vapi * Wishpond AI * Senior Care AI * Custom GPT & LLM-based applications QA Tools & Platforms Automation: Playwright, Selenium, Cypress Project Management: Jira, Trello, Asana, Click Up, You track and Notion Documentation: Test Cases, Test Plans, Checklists, User Manuals Testing Platforms: BrowserStack, Physical Devices Reporting & Collaboration: Slack, MicroSoft Team Performance Analysis: GTmetrix, SimilarWeb -🧪 What I Deliver 🔍 End-to-End Testing Across Web & Mobile Apps 🐞 Detailed Bug Reports With: * Reproduction Steps * Screenshots * Screen Recordings * Expected vs Actual Results 📝 Comprehensive QA Documentation * Test Cases * Test Plans * Regression Checklists * Exploratory Testing Reports ⚡ Fast Product Onboarding * Quickly understand workflows * Integrate with development teams * Identify critical release blockers 📱 Recent QA Experience QA Engineer — Vook * Led QA efforts for Dokan * Automated testing using Playwright * Performed manual testing of critical user workflows * Executed regression and release validation testing SQA Engineer — Daylife * Conducted end-to-end testing for Club Swan * Developed and maintained automation suites using Cypress and Selenium * Performed cross-browser and cross-device validation * Collaborated closely with development and product teams 🏥 Industries Served * Healthcare * FinTech * E-Commerce * SaaS * Marketing Technology * E-Learning * Business Management Systems * AI & Automation Platforms 💬 Let's Talk If you're looking for a QA Engineer who combines manual testing expertise, automation skills, AI workflow validation, and a strong product mindset, I'd be happy to help ensure your software is reliable, stable, and release-ready. Quality isn't tested in at the end it's built in from the beginning. - _ _ _ Keywords: Manual QA Engineer, QA Engineer , Manual Engineer, Software Tester , Software QA Engineer ,Manual QA , QA Engineer , SQA Engineer , Manual QA Engineer , Bug Hunter ,Automation QA Engineer, Mobile App Tester , Website Tester , Quality Assurance Engineer , Part Time QA Engineer , Software QA Specialist , Manual QA Engineer , Manual QA Engineer ,Test automation engineer, Automation and manual QA , Web App Engineer, Software Quality Assurance Engineer , QA Automation Engineer , UI/UX Auditor & QA Engineer, App QA Engineer , Manual Testing Specialist , SaaS Product Tester , End-to-End Manual Engineer , Manual QA Engineer , Manual QA , Web/App Tester , Detail-Oriented Manual Tester, Front End QA Tester , QA Bug Bounty Tester , Software Tester , Website Functionality Tester , Website QA Engineer