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As a skilled and Certified Zendesk Administrator, I specialize in optimizing customer support operations with a focus on leveraging Zendesk AI agents - Essential functionalities. With expertise in both Zendesk and Essential AI, I offer tailored solutions for: • Zendesk Setup & Configuration • Multichannel Integration • Customization & Branding • Reporting & Analytics • Ticketing System Customization with AI-powered features (e.g., Intelligent Triage, Advanced Bots) • Workflow Automation with Zendesk AI functionalities • Cross-Functional Collaboration • User Training & Support on Zendesk and its AI features Whether you need Zendesk alone or want to integrate its Essential AI capabilities, I’m here to enhance your customer support experience. Let’s connect and elevate your brand together. #ZendeskCertified #ZendeskAdministrator #ZendeskEssentialAI #EssentialAI #CXOptimization #CustomerSuccess #WorkflowAutomation #ZendeskImplementation

Expert Software Developer with 30 years of proven experience. Expert on Telephony, Streaming, MVC and Web Services and Alexa Skills. Expert Loan Origination Expert - Encompass, Calyx Point, Avista. Integration of these with other applications. Also team of expert loan processors available. Expert Kronos Consultant on UKG Pro, Pro WFM, WorkForce Dimensions, WorkForce Ready and WorkForce Central. Expert Workday Consultant on Soap, REST, RASS and WQL. SetUp and Configuration of Security Profiles and Implementations. Deep knowledge of UKG Kronos API and Setup and Configuration. More details here - mcl.in/ukg

Great businesses are built by great people. But hiring the right people, staying compliant, and creating HR systems that actually work requires more than templates and checklists. It requires practical HR expertise backed by real-world experience. With 15+ years in Human Resources, I've partnered with startups, SMEs, and established organizations to build compliant workplaces, strengthen people operations, and reduce employment risks. I've also reviewed thousands of resumes, interviewed candidates across industries, and helped professionals secure opportunities that align with their career goals. Whether you're building your first HR framework or preparing for your next leadership role, I provide practical, results-driven support tailored to your objectives. HR Compliance & People Operations Helping businesses stay compliant while building high-performing teams. ✔ Employee Handbooks & HR Policy Manuals ✔ Employment Agreements & Offer Letters ✔ POSH Compliance & Internal Committee Documentation ✔ Workplace Policies (Remote, Hybrid & Flexible Work) ✔ Leave, Attendance & Performance Management Policies ✔ HR Audits & Compliance Reviews ✔ Labour Law Compliance & HR Documentation ✔ Employee Lifecycle Documentation Recruitment & Talent Strategy Supporting businesses in attracting and retaining the right talent. ✔ Job Descriptions & Hiring Frameworks ✔ Recruitment Process Design ✔ Interview Guides & Candidate Evaluation ✔ Performance Management Systems ✔ Employee Engagement & Retention Strategies ✔ HR Process Improvement Resume Writing & Career Strategy Helping professionals stand out in competitive job markets. ✔ ATS-Optimized Resumes ✔ Executive & Leadership Resumes ✔ Cover Letters ✔ LinkedIn Profile Optimization ✔ Career Transition & Resume Rebranding ✔ Interview Preparation & Job Search Strategy Whether you're an experienced executive, a recent graduate, or changing industries, I create career documents that showcase your strengths and improve your chances of landing interviews. Why Clients Choose Me • HR isn't just about policies, it's about creating systems that support people while protecting businesses. • Clients value working with me because I combine strategic HR thinking with practical execution. My focus is on developing clear, compliant, and scalable HR solutions while providing professionals with career documents that reflect their true value. • I believe HR should simplify operations, reduce risk, and help organizations build stronger teams—not create unnecessary complexity. Whether you're a business looking to strengthen your HR processes, improve compliance, or build scalable people operations, or a professional seeking a resume that opens doors—I look forward to helping you achieve your goals. Let's discuss how I can support your business or career.

𝐙𝐨𝐡𝐨 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 (𝐂𝐑𝐌, 𝐂𝐫𝐞𝐚𝐭𝐨𝐫, 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬, 𝐙𝐨𝐡𝐨 𝐅𝐥𝐨𝐰, 𝐙𝐨𝐡𝐨 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬, 𝐙𝐨𝐡𝐨 𝐅𝐨𝐫𝐦𝐬) As a Certified Zoho Developer and Senior Full Stack Expert, I bring experience in leveraging Zoho’s robust ecosystem to streamline workflows, automate processes, and drive business growth. My deep understanding of Zoho CRM, Zoho Creator, Zoho Campaigns, Zoho Desk, Zoho Projects, Zoho Invoice, Zoho Books, Zoho People, Zoho Subscription, Zoho Recruit, Zoho Reports, Zoho Inventory, Zoho Docs, Zoho Meeting, Zoho Sites, Zoho Commerce, Zoho Flow, and other Zoho programs allows me to create tailored solutions that elevate organizational efficiency and ROI. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝐈 𝐎𝐟𝐟𝐞𝐫: 👉 Custom Zoho One Solutions: Tailored implementations to address your unique business requirements. 👉 End-to-End Development: Scalable, secure full-stack solutions to meet the demands of modern enterprises. 👉 API Integrations: Expertise in integrating third-party services for seamless operations. 👉 Agile Development: Efficient project execution using agile methodologies for faster delivery. 👉 Communication & Collaboration: Clear and consistent updates to keep your team informed at every step. 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? ✅ Proven Track Record: Consistently delivering high-quality solutions on time and within budget. ✅ Vision Alignment: Your goals are my priority, ensuring your vision comes to life. ✅ Client-Centric Approach: A partnership-driven mindset where your success is the ultimate measure of achievement. ✅ Always Up-to-Date: Staying at the forefront of emerging technologies and best practices. 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 🌟 Zoho Suite Mastery: Advanced knowledge of Zoho CRM, Zoho Creator, Zoho Campaigns, Zoho Desk, Zoho Projects, Zoho Invoice, Zoho Books, Zoho People, Zoho Subscription, Zoho Recruit, Zoho Reports, Zoho Inventory, Zoho Docs, Zoho Meeting, Zoho Sites, Zoho Commerce, and Zoho Flow to automate and enhance your organization’s efficiency. 🌟 Full Stack Development: Front end (HTML, CSS, JavaScript, React, Angular) and back-end (Node.js, Python, Django, Ruby on Rails) technologies. 🌟 Database Management: Relational databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB, Cassandra). 🌟 Cloud Proficiency: Experience with AWS, Azure, and Google Cloud for robust and scalable solutions. 🔍 𝗟𝗲𝘁’𝘀 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲 I am passionate about empowering businesses through technology. Whether you need custom development, seamless integrations, or expert guidance, I’m here to help you succeed. 📩 Reach out today to start a conversation about how I can contribute to your project’s success!

I am a highly passionate and skilled Tester, with extensive expertise in testing web, mobile, and desktop applications. ♛ Upwork`s certified Top Rated Plus QA freelancer. ♛ Listed among TOP 1% of Successful Upwork Freelancers with a perfect "100% Job Success" Badge. Expert in QA, QA....and QA 😊 ♛ 7000 + hours of exclusive Software Quality Assurance, Website Quality Assurance, App Testing experience on Upwork (5 STAR rating) and 9+ years of corporate experience in the field of QA and testing software. I absolutely love what I do and I thrive on paying close attention to detail and discovering many bugs ranging from basic grammar errors to critical functionality bugs. I never look at testing as a tedious job, I look at it as a riddle that I need to discover the many solutions. I am often praised for my highly detailed, easy to follow defects, test scenarios, test cases and test plans. I am experienced at writing automation test scripts in Java, C# with Selenium, TestNG, Junit and TestNG and Cypress. I am very thorough with my manual and automated test scrips. I understand the difference between an “okay test case” and an “exceptional test case”. If a script breaks, or a test case fails, I can quickly locate where the error occurred and respond accordingly. Each automated test case I create also contains two separate reports: A log file, for development purposes and a Test Result Report for end uses who aren’t familiar with technical jargon. I’ve successfully written manual and automated scripts for many different types of websites from e-Commerce and CRM Management to social media and dating sites. One of my strengths includes my exceptional leadership ability. When I am not writing automated scripts, I enjoy working on building QA teams from scratch and training people that are unfamiliar with QA before bad habits are developed.

🚀 Top-Rated Upwork Freelancer | ✅ Proven Delivery | 💼 SharePoint Designer & Developer | 🌐 Modern Intranets, Collaboration Portals & Knowledge Systems | ⚙️ Power Platform | ☁️ Microsoft 365 & Office 365 Expert | 🔒 Governance & Security | ⏱️ On-Time Delivery | 💯 Client Satisfaction I specialize in designing, building, and optimizing SharePoint Online environments that enable organizations to collaborate efficiently, manage content securely, and streamline business operations. With 6+ years of experience as a Senior SharePoint Developer & UX Designer, I’ve delivered 120+ modern intranet portals, departmental sites, knowledge bases, and enterprise collaboration systems for clients worldwide. 💡 Modern SharePoint Intranets, Sites & Portals End-to-end development of SharePoint Online Communication Sites, Hub Sites, and Team Sites with custom layouts, branding, and responsive design. Creation of employee portals, training sites, and knowledge-based systems with intuitive navigation, personalized dashboards, and content targeting. 📂 Document Management & Knowledge Systems Designing metadata-driven document libraries, retention and compliance policies, and automated workflows. Building knowledge management hubs, SOP repositories, and training portals with search-friendly content architecture and version control. ⚙️ Power Platform & Microsoft 365 Integration Expert in Power Automate, PowerApps, and Power BI integrations to automate workflows, visualize data, and connect SharePoint with Teams, Outlook, Planner, and OneDrive for seamless collaboration. 🛠️ Governance, Security & Workflow Automation Implementation of permission models, approval workflows, and governance strategies for secure, scalable SharePoint environments. Configuring automated alerts, onboarding workflows, and compliance-ready structures. 🔁 SharePoint Migration & Modernization Experience migrating from SharePoint 2010/2013/2016/2019 to SharePoint Online, converting classic pages to modern responsive designs (SPFx), and improving site performance, adoption, and governance. 🌟 Why Clients Choose Me ✔ Specialized in SharePoint Intranet Development, Office 365 Collaboration, and Knowledge Management Solutions ✔ Expertise in SharePoint Designer, JSON formatting, and Power Platform automation ✔ Experience across industries corporate, healthcare, real estate, legal, and finance ✔ Focused on secure, modern, and user-centric intranet experiences 💬 Whether you need a SharePoint intranet, knowledge base, training portal, migration, or workflow automation, I’ll deliver a secure, scalable, and beautifully designed solution aligned with your business goals. Let’s connect — I’d be happy to share live demos of SharePoint portals I’ve built.