Hire the Best Workforce Management Specialists
in India

Looking for a reliable HR professional who can become an extension of your team—not just someone who completes assigned tasks? I'm an HR Generalist and People Operations professional with 8+ years of international experience supporting organizations across APAC, North America, and Australia catering my service in HR operations, employee lifecycle management, talent management, performance management, employee engagement, learning & development, employee relations, HR documentation, compliance, and HR process improvement. I work particularly well with start-ups, SMEs, and growing businesses that need dependable HR support without immediately building a large internal HR function. I can step in, understand your existing workflow, bring structure to HR processes, and help you build practical people practices that are organized, compliant, and employee-focused, so your team runs smoothly while you focus on growth. MY CORE HR EXPERTISE HR Operations • End-to-End Employee Lifecycle Management (Hire to Exit) • Employee Onboarding & Offboarding • HR Administration & Personnel Records Management • Employee Documentation & File Management • Off-shore Payroll Lifecycle Management • HR Process Improvement & Workflow Optimization People Operations • Onboarding & Induction • Employee Engagement & Retention Strategies • Performance Management Support • Employee Relations • Workforce Planning • Organizational Culture Initiatives • Cross-Functional Stakeholder Coordination HR Compliance & Documentation • Employee Handbooks • HR Policies & Procedures • Standard Operating Procedures (SOPs) • Offer Letters & Employment Documentation • NDA & Consultancy Agreement Templates • Compliance Documentation & HR Best Practices HR Analytics & Reporting • HR Dashboards & MIS Reporting • Workforce & Headcount Analytics • Attendance & Leave Reporting • Productivity & Performance Tracking • HR Metrics & Process Reporting AI & HRMS HCM Tools enabled HR Delivery - AI-assisted HR workflows using various Generative open AI for HR documentation, research, analysis, communication and process support. - Proficient knowledge of using various HCM tools like Workday, Service Now, Salesforce, Monday,com, Apploye tracking system, Zing-HR, Zoho Suite - Recruit & People. • Industries I Support Startups, SMEs and growing international businesses | Remote & distributed teams WHAT I CAN HELP YOUR BUSINESS WITH • Build or improve your employee onboarding process • Create HR policies, handbooks, SOPs and employee documentation • Organize employee records and HR workflows • Support performance and employee engagement processes • Develop practical HR frameworks for growing teams • Support talent management and learning initiatives • Improve HR reporting, documentation and process visibility • Provide ongoing remote HR Generalist support • Take ownership of project-based HR assignments from planning through delivery Why Clients Trust Me 9 Upwork projects completed | 121+ hours delivered | 100% Job Success Score | Rising Talent | 9/9 five-star client ratings. My approach is simple: understand the business first, bring structure where needed, communicate clearly, and deliver HR work that is practical and usable. I’m interested in building long-term client relationships and becoming a dependable extension of your HR/People team, whether you need ongoing remote HR support or a specialist to take ownership of a defined HR project. If your business needs a reliable HR Generalist, Talent Management professional, or People Operations partner, I’d be happy to discuss your requirements and identify where I can add value. Let's connect and build an HR function that supports both your people and your growth.

Experienced across Zendesk, Freshdesk, Salesforce, Jira, Intercom, Gorgias, Typeform and Zapier, with a focus on implementation, administration, integrations, workflows and platform optimization. I help businesses build, improve and manage customer support systems that are practical, scalable and easy for teams to use. ZENDESK SPECIALIZATION Zendesk is my primary specialization, with hands-on experience across implementation, administration, workflows, automation, ticketing, forms, reporting, Help Center customization, integrations, routing and ongoing platform optimization. PLATFORMS & EXPERIENCE • Zendesk Implementation & Administration • Freshdesk Setup & Workflow Management • Salesforce Support Operations • Jira Workflows & Service Management • Gorgias & Intercom • Typeform & Zapier • Ticketing Systems & Support Processes • Workflow Automation • Multichannel Support Setup • Reporting & Analytics • Help Center & Form Customization • API & Third-party Integrations • System Migration & Process Improvement Whether you are setting up a new support platform, improving an existing one, connecting multiple systems or simplifying complex support processes, I can help build a setup that works smoothly for both your team and your customers.

HR and Business Operations professional with 5+ years of enterprise HR experience across multinational IT services organizations, including Accenture, complemented by successful Upwork engagements as an HR Service Delivery Subject Matter Expert and Business Operations Manager. Experienced in managing the full employee lifecycle, stakeholder collaboration, process improvement, SOP development, workflow documentation, and scalable business systems. Certified in HR Analytics (IIM Rohtak), with hands-on experience using Workday, Tableau, HRMS, Microsoft Excel, Notion, and Asana to improve workflows, support data-driven decision-making, and build efficient people and business processes. Selected as an HR Subject Matter Expert to develop educational content on HR Service Delivery, HR Help Desk, HR Case Management, and HR Process Automation. Core Expertise HR Operations & Employee Lifecycle Management Business Operations & Process Improvement HR Service Delivery, HR Help Desk & Case Management SOP Development & Process Documentation Performance Management & Employee Engagement Talent Acquisition & Staffing Stakeholder Management & Employee Relations HR Analytics & Reporting Workday, Tableau, HRMS, Notion, Asana & Microsoft Excel

I build scalable SaaS and AI applications that reduce operational costs and speed up time-to-market. With 6+ years of full-stack development experience, 5.0+ ratings, and Top Rated status, I help startups move from MVP to production with clean, production-ready code. 𝐂𝐨𝐫𝐞 𝐒𝐭𝐚𝐜𝐤: -------------------------- - 𝗙𝗿𝗼𝗻𝘁𝗲𝗻𝗱: React, Next.js, TypeScript, Tailwind CSS - 𝗕𝗮𝗰𝗸𝗲𝗻𝗱: Node.js, Express, REST/GraphQL APIs - 𝗗𝗮𝘁𝗮𝗯𝗮𝘀𝗲𝘀: PostgreSQL, MongoDB, Supabase, Firebase - 𝗔𝗜 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻:OpenAI API, LangChain, RAG, AI Agents, n8n - 𝗖𝗹𝗼𝘂𝗱 & 𝗗𝗲𝘃𝗢𝗽𝘀: AWS, Docker, CI/CD, Vercel 𝐑𝐞𝐜𝐞𝐧𝐭 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬 -------------------------- ⦁ 𝐔𝐩𝐜𝐡𝐚𝐭: AI-powered customer communication platform. Built responsive React interfaces and secure Node.js APIs. Reduced support ticket resolution time by 30% using intelligent chatbots. ⦁ 𝐉𝐚𝐫𝐯𝐢𝐬: On-demand home cleaning marketplace for Australian homeowners. Developed booking workflows and scalable services using React, Node.js, and AWS. ⦁ 𝐎𝐩𝐞𝐧𝐄𝐌𝐑: Customized healthcare platform with new features and workflow improvements. Ensured HIPAA-compliant data handling. ⦁ 𝐏𝐮𝐫𝐜𝐡𝐚𝐬𝐢𝐧𝐠: Employee benefits and payroll platform. Developed secure backend services and modern web functionality. 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞 => Modular code structure for easy handoff => Production-ready deployments => Strong API and backend expertise => AI integration experience => Clear communication and reliable long-term support => Fast turnaround without compromising quality Whether you need a, FastAPI expert, React/Next.js engineer, AI developer, SaaS architect, backend API specialist, or automation expert, I can help build secure, scalable software that is ready for production 𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐢𝐥𝐢𝐭𝐲: 50+ hours/week Timezone: Flexible for US, UK, Europe & Australia 𝗠𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲 𝘁𝗼 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗲 𝗮 𝟭𝟱-𝗺𝗶𝗻𝘂𝘁𝗲 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗠𝗩𝗣 𝘁𝗶𝗺𝗲𝗹𝗶𝗻𝗲.

SAP Fieldglass Consultant | IT Support Specialist | Workforce Management Solutions Hi! I'm Chetna, a results-driven IT and support professional with hands-on experience in SAP Fieldglass, technical support, and customer success. With a background spanning product support engineering, help desk operations, and client-facing roles, I bring a well-rounded skill set to every project I take on. What I bring to your project: ✅ SAP Fieldglass expertise — certified in SAP Fieldglass configuration, rates management, and workflow optimization, helping businesses streamline their contingent workforce processes ✅ Technical Support — experienced in diagnosing and resolving complex IT issues, managing ticketing systems (ATS), and ensuring business continuity for enterprise clients ✅ Client Communication — strong background in customer support and stakeholder management, ensuring smooth, professional interactions at every touchpoint ✅ Quick Learner & Detail-Oriented — proven ability to adapt across environments including DXC Technology and RLabs Enterprise Services My Background: I hold a degree in Electrical Engineering from Nagpur University and have worked across tech companies in Bengaluru and Chennai. My experience at DXC Technology as a Help Desk Technician and at RLabs as a Product Support Engineer has given me exposure to enterprise-grade tools, managed services, and business-critical workflows. Whether you need help configuring SAP Fieldglass, resolving support issues, or managing workforce-related processes — I'm here to deliver quality work on time. 📩 Let's connect and discuss how I can add value to your team!

🚀 SharePoint Designer & Developer | Intranet | SharePoint Online | Microsoft 365 | Power Platform I’m a SharePoint Designer, Developer and Microsoft 365 specialist with 7+ years of experience focused on designing, developing, and optimizing SharePoint Online intranets, employee portals, document management systems, business applications, and workflow automation. Over the years, I’ve delivered 280+ projects for clients with different business needs, including 120+ SharePoint intranets and portals, along with Power Apps applications, Power Automate workflows, SharePoint migrations, document management solutions, and custom Microsoft 365 integrations. My approach is simple: understand what the business needs first, then use the right Microsoft 365 technology to build it without making things unnecessarily complicated. 🏢 SharePoint Online Intranets & Portals This is one of my core areas of expertise. • Modern SharePoint Online Intranets • Employee & Contractor Portals • Communication Sites, Team Sites & Hub Sites • HR & Departmental Portals • Knowledge Hubs & Training Portals • Internal Company Websites • Custom SharePoint Pages & Navigation • Responsive SharePoint UI/UX • Custom Branding & User Experiences • Information Architecture & Content Organization 📂 Document Management & Knowledge Systems I build SharePoint-based document and knowledge management solutions that make information easier to organize, find, manage, and secure. • SharePoint Document Management Systems (DMS) • Document Libraries, Metadata & Content Types • Version Control & Permissions • SOP & Policy Repositories • Knowledge Management Systems • Search & Content Discovery • Document Approval Processes • Retention & Governance Structures • Automated Document Workflows ⚡ Power Apps, Power Automate & Microsoft 365 A large part of my work involves connecting SharePoint with the Power Platform to turn manual processes into automated business solutions. • Power Apps — custom business applications & forms • Power Automate — approvals, notifications & workflows • Power BI — dashboards & reporting • Dataverse — structured business data • Microsoft Teams integrations • Outlook & OneDrive integrations • Microsoft Graph API integrations Whether it's an employee onboarding process, document approval system, internal request application, automated notifications, or a custom business workflow, I can design and build the solution around your existing Microsoft 365 environment. 🔧 Custom SharePoint & SPFx Development When out-of-the-box SharePoint isn't enough, I develop custom solutions using: • SharePoint Framework (SPFx) • React • TypeScript • JavaScript • REST APIs • Microsoft Graph API • JSON Formatting • Custom Web Parts & Extensions • Custom SharePoint UI/UX I focus on building custom functionality that fits the business requirement while keeping the solution maintainable within the Microsoft 365 ecosystem. 🔄 SharePoint Migration & Modernization I also work on SharePoint migration and modernization projects, including: • SharePoint 2010 / 2013 / 2016 / 2019 → SharePoint Online • Classic SharePoint → Modern SharePoint • SharePoint Online Tenant-to-Tenant Migration • Content & Document Migration • Information Architecture Restructuring • Permissions & Security Configuration • Legacy Workflow Modernization • SharePoint Performance & Usability Improvements ⭐ Why Clients Work With Me 280+ projects delivered 120+ SharePoint Intranets & Portals Top Rated Upwork Freelancer with 100K+ Earned SharePoint + Microsoft 365 + Power Platform expertise But beyond the numbers, I care about how the solution works after it's delivered. ✔️ Easy for users to understand ✔️ Secure and properly structured ✔️ Maintainable for your team ✔️ Scalable as requirements grow ✔️ Automated where automation makes sense ✔️ Designed around the actual business process I’ve worked with clients across corporate, healthcare, real estate, legal, finance, and other industries, adapting SharePoint and Microsoft 365 to different business environments. Whether you need a SharePoint Intranet, Employee Portal, Document Management System, Power Apps application, Power Automate workflow, SharePoint Migration, or custom SPFx development, tell me what you're trying to accomplish. I'll help you figure out the right solution and then build it.