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As a skilled and Certified Zendesk Administrator, I specialize in optimizing customer support operations with a focus on leveraging Zendesk AI agents - Essential functionalities. With expertise in both Zendesk and Essential AI, I offer tailored solutions for: • Zendesk Setup & Configuration • Multichannel Integration • Customization & Branding • Reporting & Analytics • Ticketing System Customization with AI-powered features (e.g., Intelligent Triage, Advanced Bots) • Workflow Automation with Zendesk AI functionalities • Cross-Functional Collaboration • User Training & Support on Zendesk and its AI features Whether you need Zendesk alone or want to integrate its Essential AI capabilities, I’m here to enhance your customer support experience. Let’s connect and elevate your brand together. #ZendeskCertified #ZendeskAdministrator #ZendeskEssentialAI #EssentialAI #CXOptimization #CustomerSuccess #WorkflowAutomation #ZendeskImplementation

Hi Team, I’m an HR Operations & Talent Acquisition professional with 9+ years of experience specializing in remote workforce management, end-to-end recruitment, HR operations, and process optimization across startup and remote-first environments. Over the years, I have successfully managed hiring for technical, creative, and business roles, streamlined HR workflows, coordinated employee lifecycle operations, and supported scalable remote team management. Some of my key achievements include: • Scaling teams from 8 to 16 employees through strategic hiring initiatives • Successfully closing multiple critical roles including Developers, Designers, HR, and Content positions • Implementing HR process improvements using tools like Zoho People, ClickUp, TopTracker, and HRIS platforms • Leading employee engagement initiatives, POSH coordination, onboarding workflows, and performance tracking • Supporting startup operations through recruitment coordination, workflow documentation, and cross-functional collaboration I’m currently exploring opportunities in HR Operations, Talent Acquisition, Remote Workforce Management, and People Operations where I can contribute my experience in building structured and people-focused processes. Looking forward to connecting and exploring potential opportunities.

🚀 Top-Rated Upwork Freelancer | ✅ Proven Delivery | 💼 SharePoint Designer & Developer | 🌐 Modern Intranets, Collaboration Portals & Knowledge Systems | ⚙️ Power Platform | ☁️ Microsoft 365 & Office 365 Expert | 🔒 Governance & Security | ⏱️ On-Time Delivery | 💯 Client Satisfaction I specialize in designing, building, and optimizing SharePoint Online environments that enable organizations to collaborate efficiently, manage content securely, and streamline business operations. With 6+ years of experience as a Senior SharePoint Developer & UX Designer, I’ve delivered 120+ modern intranet portals, departmental sites, knowledge bases, and enterprise collaboration systems for clients worldwide. 💡 Modern SharePoint Intranets, Sites & Portals End-to-end development of SharePoint Online Communication Sites, Hub Sites, and Team Sites with custom layouts, branding, and responsive design. Creation of employee portals, training sites, and knowledge-based systems with intuitive navigation, personalized dashboards, and content targeting. 📂 Document Management & Knowledge Systems Designing metadata-driven document libraries, retention and compliance policies, and automated workflows. Building knowledge management hubs, SOP repositories, and training portals with search-friendly content architecture and version control. ⚙️ Power Platform & Microsoft 365 Integration Expert in Power Automate, PowerApps, and Power BI integrations to automate workflows, visualize data, and connect SharePoint with Teams, Outlook, Planner, and OneDrive for seamless collaboration. 🛠️ Governance, Security & Workflow Automation Implementation of permission models, approval workflows, and governance strategies for secure, scalable SharePoint environments. Configuring automated alerts, onboarding workflows, and compliance-ready structures. 🔁 SharePoint Migration & Modernization Experience migrating from SharePoint 2010/2013/2016/2019 to SharePoint Online, converting classic pages to modern responsive designs (SPFx), and improving site performance, adoption, and governance. 🌟 Why Clients Choose Me ✔ Specialized in SharePoint Intranet Development, Office 365 Collaboration, and Knowledge Management Solutions ✔ Expertise in SharePoint Designer, JSON formatting, and Power Platform automation ✔ Experience across industries corporate, healthcare, real estate, legal, and finance ✔ Focused on secure, modern, and user-centric intranet experiences 💬 Whether you need a SharePoint intranet, knowledge base, training portal, migration, or workflow automation, I’ll deliver a secure, scalable, and beautifully designed solution aligned with your business goals. Let’s connect — I’d be happy to share live demos of SharePoint portals I’ve built.

Expert Software Developer with 30 years of proven experience. Expert on Telephony, Streaming, MVC and Web Services and Alexa Skills. Expert Loan Origination Expert - Encompass, Calyx Point, Avista. Integration of these with other applications. Also team of expert loan processors available. Expert Kronos Consultant on UKG Pro, Pro WFM, WorkForce Dimensions, WorkForce Ready and WorkForce Central. Expert Workday Consultant on Soap, REST, RASS and WQL. SetUp and Configuration of Security Profiles and Implementations. Deep knowledge of UKG Kronos API and Setup and Configuration. More details here - mcl.in/ukg

I am a highly passionate and skilled Tester, with extensive expertise in testing web, mobile, and desktop applications. ♛ Upwork`s certified Top Rated Plus QA freelancer. ♛ Listed among TOP 1% of Successful Upwork Freelancers with a perfect "100% Job Success" Badge. Expert in QA, QA....and QA 😊 ♛ 7000 + hours of exclusive Software Quality Assurance, Website Quality Assurance, App Testing experience on Upwork (5 STAR rating) and 9+ years of corporate experience in the field of QA and testing software. I absolutely love what I do and I thrive on paying close attention to detail and discovering many bugs ranging from basic grammar errors to critical functionality bugs. I never look at testing as a tedious job, I look at it as a riddle that I need to discover the many solutions. I am often praised for my highly detailed, easy to follow defects, test scenarios, test cases and test plans. I am experienced at writing automation test scripts in Java, C# with Selenium, TestNG, Junit and TestNG and Cypress. I am very thorough with my manual and automated test scrips. I understand the difference between an “okay test case” and an “exceptional test case”. If a script breaks, or a test case fails, I can quickly locate where the error occurred and respond accordingly. Each automated test case I create also contains two separate reports: A log file, for development purposes and a Test Result Report for end uses who aren’t familiar with technical jargon. I’ve successfully written manual and automated scripts for many different types of websites from e-Commerce and CRM Management to social media and dating sites. One of my strengths includes my exceptional leadership ability. When I am not writing automated scripts, I enjoy working on building QA teams from scratch and training people that are unfamiliar with QA before bad habits are developed.

TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ Generative AI & Enterprise CRM Solutions Architect Top-Rated Plus and certified expert in the full suite of CRMs: Zendesk (10+ yrs), Freshdesk (8+ yrs), Kustomer, Gorgias, Shopify plus, Salesforce, Zoho, Intercom, Hubspot, and Helpscout. I am a Full-Stack AI Integrator with extensive experience across all major Large Language Models, including OpenAI, Perplexity, Grok, and Gemini. I specialize in creating and deploying custom, conversational AI agents and automation bots that are deeply embedded into your existing CRM infrastructure. 🏆 Certifications and Achievements: ✅ Zendesk Technology Partner ✅ Zendesk Certified Support Admin ✅ Zendesk Certified App Developer ✅ Zendesk Certified Guide / Knowledge Developer ✅ Zendesk Certified Explore / Analytics Developer ✅ Top-Rated Plus Freelancer | 300+ Projects | 35,000+ Remote Hours ✅ Master of Computer Applications (MCA) ✅ Extensive experience setting up Zendesk and Freshdesk for large enterprises and call centers with over 1,000 agents, implementing complex workflows and configurations to match their unique operational needs. 👨‍💻 As a Zendesk Professional Consultant, I can help you with: ⚡ Audit and clean up your Zendesk instance to streamline and speed up the support process 🔄 Zendesk implementation and workflow customization (Triggers, Automations, Macros, SLAs, etc.) 🌐 Zendesk Multi-branding setup 📝 Zendesk Help Center (Guide / Knowledge) setup, branding, and customization 💬 Zendesk Chat/Messaging setup ☎️ Zendesk Talk setup 🔗 Zendesk Engage voice setup and customization 📞 Amazon connect integration and customization 📲 Zendesk Text setup 📧 Zendesk Email setup 🌍 Zendesk helpcenter Host mapping 🧠 Zendesk Chatbot / Answer Bot setup and customization 🤖 Zendesk AI Agent and Copilot setup and optimization 💡 Zendesk Workforce management (WFM) setup 🧩 Zendesk custom app development 🔗 Zendesk API development & integrations with tools like Salesforce, Intercom, Twilio, etc. ⛓️ Zendesk Integration Services (ZIS) script, Google App script development 📈 Reporting in Zendesk Explore, Google Analytics, Zoho Analytics, and Power BI 🗂️ Setting up and using Custom Objects in Zendesk Sunshine 🔐 Zendesk Single Sign-On (SSO) setup ⛓️ Zendesk Gather (Community) setup, customization, and branding 🔁 Data migration to Zendesk from Gmail, Freshdesk, Salesforce, HelpScout, Zoho, etc. 💼 Zendesk Sell migration to other CRM platforms 👨‍💻 As a Freshdesk Expert, my services include: ⚡ Audit and clean up your Freshdesk environment to optimize support operations 🔄 Freshdesk implementation and Workflow automation setup 📱 Social channel integration with Freshdesk 📧 Email configuration in Freshdesk ⏱️ Freshdesk SLA setup 💬 Freshdesk Chat (Freshchat) setup and customization 🤖 Freshdesk Chatbot (Freddy AI) setup and optimization 📞 Freshcaller setup 🧾 Canned responses configuration 📝 Freshdesk Customer portal (Help Center) development, branding, and customization 🔌 Freshdesk Integration with other tools and platforms 🧩 Freshdesk Custom app development 📊 Freshsales customization 🧑‍🤝‍🧑 Freshteam customization 🏢 Setting up and branding of Employee Portal in Freshteam 🔁 Data migration from other platforms to Freshdesk 🛠️ CRM and Workflow Automation: ✔ Kustomer | HubSpot | Salesforce – Custom CRM automation Specialist ✔ Airtable | Zapier | Make | Workato – No-code workflow automation ✔ Google Apps Script – Custom Google Workspace automation 💡 Custom Development, E-commerce and Email marketing expert: ✔ SQL | C# | ASP.NET | JavaScript | Liquid – Custom scripting & integrations ✔ WordPress | WooCommerce – Website & e-commerce enhancements ✔ Shopify store setup, theme development, & app customization ✔ Klaviyo | MailChimp | Customer dot io | Marketo – Automated campaigns ✨Profile Highlights: Zendesk Expert, Zendesk administrator, Zendesk Specialist, Zendesk Developer, Zendesk Consultant, Zendesk auditor, Zendesk Freelancer, Zendesk API Developer, Zendesk App Developer, Zendesk Guru, Zendesk Guide Specialist, Zendesk Explore Expert, Zendesk Automation Expert, Zendesk Implementation Expert, Zendesk Workforce Management Expert, Zendesk Optimization Specialist, Zendesk Messaging Expert, Zendesk Talk Expert, Zendesk Sell Expert, Zendesk Chatbot Expert, Zendesk AI specialist, Zendesk Copilot expert, Zendesk Sunshine developer, Zendesk Sales CRM specialist 📩 Need a Zendesk Guru, Freshdesk Consultant, API Developer, or Chatbot Specialist? Let's discuss how I can help scale your support operations! 🙏