What does a MyTime specialist do?
A MyTime specialist configures and maintains the MyTime timekeeping platform to track employee hours, manage schedules, and resolve attendance exceptions. This role translates business rules into system settings so staff clock in correctly and payroll data remains accurate. The specialist acts as the primary administrator for daily timecard operations and scheduling adjustments.
- Configure hourly work types such as productive, rest, and administrative categories to align with business tracking needs. Assign these work types to specific roles or departments so employees select the correct activity when they clock in. Verify that reports reflect these categories accurately for labor cost analysis and compliance auditing.
- Manage staff scheduling by creating shift assignments, processing schedule transfers, and editing paycodes within the MyTime scheduling module. Use core and advanced scheduling job aids to adjust shifts based on staffing demands or employee availability. Ensure that approved time off requests update the schedule automatically to prevent coverage gaps.
- Review timekeeping notifications and resolve pending tasks during each pay period to keep operations moving. Address timecard exceptions by investigating discrepancies between scheduled hours and actual clock-ins. Correct pay-impacting issues before employees finalize their timecards to avoid payroll errors.
- Evaluate pending timecard change requests submitted by employees and approve or reject them based on policy. Resolve associated exceptions that arise from these changes to maintain data integrity. Document the resolution steps for audit trails and future reference.
- Generate timekeeping and compensation reports using MyTime dataviews to verify data accuracy for direct reports or specific departments. Export these reports for payroll processing or management review. Identify trends in attendance or scheduling conflicts through regular data analysis.
How to hire a MyTime specialist on Upwork
Step 1: Post a job
Define your timekeeping and scheduling needs clearly to attract qualified candidates. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft a precise description. Describe your requirements in a few sentences, and Uma creates a tailored post for a MyTime specialist. You can write a new post, update a saved draft, or reuse an existing one.
- Specify which hourly work types you need configured, such as productive, rest, or administrative categories for accurate clock-ins.
- List the specific MyTime modules the freelancer must manage, including core scheduling, advanced job aids, and notifications tiles.
- Clarify if the role involves integrating mySedgwick for leave submissions or managing pay-impacting exceptions during pay periods.
Step 2: Evaluate candidates
Look for proof of hands-on experience with MyTime configuration and exception resolution. Uma can run instant video interviews and build shortlists with side-by-side comparisons to help you assess technical fit.
- Review portfolios for examples of configured work types and updated schedules that reflect complex staffing needs.
- Check for demonstrated ability to resolve timekeeping exceptions and approve or reject employee timecard change requests.
- Verify experience generating MyTime dataviews and compensation reports to validate timekeeping data for departments.
Step 3: Interview your top choices
Discuss specific workflows to confirm the candidate can handle your pay-period operations. Schedule and conduct interviews within Upwork Messages, which generates an immediate transcript and summary after each session.
- Ask how they configure clock options and assign work types to ensure staff clock in under correct activities.
- Discuss their process for reviewing time off requests and ensuring approved updates reflect automatically in schedules.
- Query their method for identifying and correcting pay-impacting issues before employees complete their timecards.
Step 4: Agree on scope and begin work
Set clear deliverables for scheduling actions, exception handling, and reporting. Use Upwork Messages and the contract workroom for communication and project management, plus identity verification, payment protection, hourly tracking, and project funds for security.
- Define milestones for configuring hourly work types and transferring schedules to align with current business tracking needs.
- Establish a routine for resolving pending tasks and notifications tiles during each pay period to prevent backlog.
- Require verified timekeeping reports as final deliverables to confirm all exceptions are resolved and data is accurate.
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