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I'm a ServiceNow Developer with strong hands-on experience implementing various modules and building custom applications. CSA, CAD, and CIS-Discovery certified with many micro certificates as well. I've been involved in complete ServiceNow project lifecycles, from initial requirements through to successful delivery. I have worked closely with international clients across different regions and time zones. I will provide services in the following areas related to ServiceNow (but not limited to). I can create new modules and provide support to an existing system. JavaScript Scripting Client Scripts and UI Policies UI Actions Business Rules Script Includes and GlideAjax Service Catalogs and Record Producers SLAs Access Control List (ACLs) Import Sets and Data Import Notifications and mail scripts Dashboard and Reporting Portal Development and Customizations (Widgets, Pages) Incident, Problem, Knowledge, and Change Management HRSD (HR Cases, Tasks, and lifecycle events) REST APIs (Outbound & Inbound) Chat Bot / Virtual Agent App Engine Studio Teams, Slack, JIRA Integration

I help startups, SMEs, and growing organizations across the US, UK, India, and APAC build structured, scalable, and compliance-driven HR systems that support business growth, operational clarity, governance, and audit readiness. With 9+ years of experience across HR consulting, organizational development (OD), HR operations, and compliance frameworks, I specialize in HR transformation — helping businesses move from chaotic, reactive HR environments to structured, process-driven systems aligned with business goals. Many growing organizations struggle with: - Unstructured HR processes - Lack of SOPs and documentation - Compliance risks and audit gaps - Unclear roles and accountability - Scaling and operational inefficiencies I help solve these challenges through strategic HR frameworks, process optimization, organizational effectiveness, and compliance architecture — including ISO 27001:2022 and ISO 9001 aligned systems. What I Help Businesses With: HR Setup, Transformation & Process Optimization - HR department setup from scratch - HR audits & gap analysis - HR process restructuring - Workflow optimization & scalable HR systems HR Policies, SOPs & Compliance - HR policies & employee handbooks - SOP development & process mapping - Compliance documentation & governance support - Offer letters, contracts & HR templates Performance Management & Organizational Development - KPI/KRA framework design - Performance management systems - Organizational structure & role clarity - Employee lifecycle design Compliance & Workforce Systems - ISO 27001:2022 HR compliance support - ISO 9001 process alignment - HRMS implementation support - HR analytics, onboarding & workforce systems Industries & Experience: I have worked with startups, SMEs, manufacturing companies, healthcare organizations, and service-based businesses to build scalable HR systems that improve accountability, strengthen compliance, and support sustainable growth. I have also supported organizations aligned with DBHDD and GVRA requirements for the State of Georgia. Why Clients Work With Me - Strategic yet execution-focused approach - Expertise in HR + ISO compliance integration - Structured, scalable, and practical HR solutions - Strong focus on operational excellence and governance - Experience supporting scaling organizations and transformation projects If your organization needs structured HR systems, compliance-ready processes, or organizational development support, I can help build frameworks that scale efficiently and reduce operational risk.

🔹 STRATEGIC OPERATIONS, PROCESS TRANSFORMATION & BUSINESS SYSTEMS CONSULTANT I help founder-led and growing businesses improve operations, redesign business processes, implement scalable systems, and create the operational foundations needed for sustainable growth. With 20+ years of experience in business operations, process improvement, project delivery, and systems implementation, I help organizations move from reactive operations to structured, scalable operating systems. If your business is experiencing operational bottlenecks, inconsistent execution, poor visibility, disconnected systems, or founder dependency, I can help identify the root causes and implement practical solutions. What I Do I work with business owners, executives, and leadership teams to: ✅ Analyze and redesign business processes ✅ Build scalable operating systems ✅ Improve cross-functional workflows ✅ Implement business systems and operational infrastructure ✅ Design accountability and KPI frameworks ✅ Lead software and ERP implementation initiatives ✅ Develop SOPs, knowledge bases, and training systems ✅ Improve reporting, visibility, and decision-making My focus is not simply implementing software but improving how the business operates. CORE AREAS OF EXPERTISE Business Process Reengineering & Operational Excellence • Process Analysis & Improvement • Current State / Future State Design • Gap Analysis • Workflow Optimization • Organizational Process Design • Continuous Improvement • Change Management Business Systems Architecture • Operating System Design • Workflow Architecture • Business Requirements Gathering • Functional Specifications • SOP Development • Knowledge Management Systems • Onboarding & Training Frameworks Project & Implementation Leadership • ERP Implementations • CRM Implementations • Software Deployment • Stakeholder Management • Risk & Dependency Management • Cross-Functional Coordination • Vendor Management Performance Management & Reporting • KPI Development • Business Metrics • Executive Dashboards • Operational Reporting • Process Measurement • Accountability Systems AI & Automation Capabilities I help organizations leverage AI and automation where it creates measurable business value. Capabilities include: • Context Engineering • AI-Assisted Workflow Automation • Operational Knowledge Assistants • AI-Powered Reporting & Insights • Business Process Automation • Prompt Engineering for Business Operations • Workflow Intelligence & Process Audits • Automation Opportunity Assessments Tools include: ChatGPT | Microsoft Copilot | Google Gemini | Google NotebookLM | Zapier | AI Productivity Platforms PLATFORMS & SYSTEMS ERP / CRM • NetSuite (Admin & Project Management) | Odoo| Salesforce | Zoho | HubSpot Project & Workflow Management • Asana| Monday dot com | Trello | Jira | Avaza Process Mapping & Documentation • Lucidchart | Microsoft Visio | Notion Business Intelligence & Analysis • Excel | Google Sheets | Reporting & KPI Systems PROFESSIONAL BACKGROUND ✔ 20+ years in business operations, strategy, and project delivery ✔ 14+ years in senior leadership and operational management ✔ MBA - United States – Business Process Reengineering & General Management ✔ Bachelor of Science – Computer Science ✔ $100K+ Earned on Upwork ✔ 100% Job Success Score ✔ Top Rated Plus CERTIFICATIONS & EXECUTIVE TRAINING • Generative AI for Project Managers – IBM (2026) - Generative AI: Introduction and Applications - Generative AI: Prompt Engineering - Generative AI: Unleash Your Project Management Potential • Managing Projects in Notion – Coursera Project Network (2025) • Business Metrics for Data-Driven Companies – Duke University (2025) • Use RACI Charts for Work Management with Asana – Coursera Project Network (2025) • Improve Efficiency in Asana for Project Managers – Coursera Project Network (2025) • AI for Everyone – DeepLearning.ai (2024) • Oracle NetSuite Partner SuiteSuccess Methodology – Oracle University (2024) • Jira Fundamentals Training – Atlassian (2024) • Managing the Company of the Future – University of London (2022) • Design Thinking for Innovation – University of Virginia Darden (2022) • Digital Transformation – Boston Consulting Group (2021) 💡 Whether you’re implementing a new system, redesigning a business process, scaling operations, or building a more structured operating model, I can help turn complexity into clarity and execution.

With more than 18 years of experience - I represent a team of professionals that specializes in the healthcare and business and workflow automation domains. The team consists of experienced full-stack developers supported by senior system analysts who have developed multiple bespoke applications for Healthcare, Business Automation, Retail ,IOT , Ed-tech domains for startups and Enterprise Level clients. Our Healthcare expertise includes - Development of Cloud-based EHR Telehealth and Telemedicine Platform Development Electronic Medical Record (EMR) Development Electronic Health Record (EHR) System Development Practice Management System Billing Solutions Billing Management and EDI Processing Systems (EDI 837, 835, 270, 271, 276, 277, 999 etc.) Care Management Communication System Tele-Health, Tele-Medicine, Remote Monitoring SAAS Based Healthcare Systems Patient Portal and Document Management System Revenue Cycle Management SAAS Based Virtual Patient Monitoring System E-Prescription IoT remote monitoring Home Care Solution Mobile Applications and Device Integration Integrations like - Apple Health Samsung Health GoogleFit FitBit BlackBox RPM iHealth Devices (Glucometer, Oxymeter, BP Monitor) Workflow Automation Solutions Business automation & workflow development B2B/B2C Marketplace development POS Application Development CRM Development Retail Solutions Energy Management Systems (IOT Based) Lightning Control Systems (IOT Based) Real Time Dashboards MVP Development In sync with the latest standards and technologies in the industry, you can expect the excellence in all the aspect of IT Services & Solutions, be it Security (from HIPAA point of View), Turn Around Time (for innovative products), Cost-Effective, Industry-oriented, and User-Friendly. • Achievements - HIPAA Compliant Wellness and telehealth systems.WorkFlow Automation Solutions for healthcare segments , HIPAA Compliant Tele-Health Portal, Remote Patient Monitoring system • Onsite Visits (National/International both) I can demonstrate the applications, I have worked on and shall be happy to proceed further. Looking forward to a positive response.

Hi, I'm Dr. Francia. Building on a diverse 30-year career spanning academic leadership, communications, and consulting across corporate, nonprofit, and government sectors, I am a bilingual (ENG/SPA) Senior Executive who specializes in turning organizational chaos into streamlined, high-ROI systems. Today, I partner with CEOs to scale their business operations, architect global education programs, and integrate no-code AI solutions. If your business operations or learning programs feel chaotic, manual, or scattered, I am the dedicated executive partner who will step in, take ownership, and build the systems to help you scale seamlessly. What I Deliver as Your Dedicated Operations Leader: ✔️ End-to-End Operational Ownership: I take full control of your complex logistics, program execution, and continuous improvement metrics so you can focus on high-level strategy. ✔️ Native Platform Architecture & Setup From Scratch: I know how to build and launch complete educational ecosystems from the ground up. Whether it is a global learning program, a digital academy, or an international summit, I set up everything from scratch on enterprise platforms like Circle, TalentLMS, Canvas, RingCentral, and various other Learning Management Systems (LMS). ✔️ SME Collaboration & Advanced Program Architecture: I constantly partner with cross-functional Subject Matter Experts (SMEs) to extract their specialized knowledge and productize it into scalable, high-impact learning tracks. I design and develop the end-to-end curriculum pipeline for a wide range of educational assets, from corporate L&D programs to fully accredited Master's degree courses. ✔️ Digital Academy Creation: I recently directed the full-cycle development and launch of 14 distinct microlearning certifications for a global tech community. While SMEs delivered the raw video lessons, I developed the entirety of the remaining course content and architected the complete learning ecosystem from scratch natively within the Circle platform, including knowledge checks, community practice labs, and final credentialing. ✔️ Accreditation, Compliance & State Standards Alignment: I bridge the gap between technology and academic rigor. I have driven major accreditation readiness (including Cognia) and aligned online curricula with Common Core and other specific state standards for institutions. I expertly manage compliance documentation and apply Quality Matters (QM) frameworks to ensure your programs pass rigorous audits. ✔️ Responsible AI Governance & Tech Adoption: While I partner with specialized SMEs to shape complex AI curricula, I personally ensure your digital transformation is safe. Drawing on my experience as a recurring guest lecturer on Generative AI, I help organizations implement ethical AI guardrails, mitigate algorithmic bias, and protect data privacy during digital rollouts. ✔️ No-Code Workflow Automation (Circle): I engineer highly efficient systems without writing custom code. Specifically within the Circle platform, I have architected and deployed over 100 complex, no-code automated workflows to manage enrollments, module drip-releases, and automated badge credentialing, completely eliminating manual administrative overhead. ✔️ Tech-Savvy & Platform-Agnostic Execution: I am a rapid learner of new technologies. I quickly adapt to your organization's unique tech stack, troubleshoot complex systems, and seamlessly implement new tools to drive immediate efficiency. ✔️ Large-Scale In-Person & Virtual Summit Operations: I expertly direct complex logistics for massive global events. I recently spearheaded on-site operations for a 3-day international summit in San Francisco, supervising 130+ volunteers and managing on-site execution for 1,000+ attendees. Alongside in-person logistics, I scale virtual production pipelines, driving VIP speaker management and flawless live broadcasts for up to 2,000+ expected global participants. ✔️ Strategic Partnerships & Cross-Functional Leadership: I act as the frontline for strategic partnerships, leading collaboration calls and evaluating global growth opportunities. I seamlessly align stakeholders, multicultural remote teams, and executives to ensure flawless execution. Partnering with Me: As a remote-first leader with a Ph.D., I thrive on bringing deep organization, strategic alignment, and execution rigor to my clients. If you are looking for a dedicated operational partner to take the chaos completely off your plate, let's connect to discuss your vision.

Senior Fullstack Software Engineer | Java, Node.js, React | CMS & IoT Expert 🚀 About Me I am a Senior Fullstack Software Engineer with 4+ years of experience in developing high-performance web applications, CMS platforms, and IoT solutions. My expertise spans across Java Spring Boot, Node.js, React, Magnolia CMS, and cloud-based architectures. I have led teams, optimized complex systems, and built scalable solutions for enterprise-level clients. 🔹 Backend: Java Spring Boot, Node.js, NestJS, Microservices, GRPC 🔹 Frontend: React.js, React Native, Headless CMS 🔹 CMS: Magnolia CMS, Liferay, WordPress 🔹 Databases: MySQL, MongoDB, SQL Server 🔹 DevOps & Cloud: Docker, Kubernetes, GitLab CI/CD, AWS 🔹 IoT & AI: Zigbee, MQTT, OpenCV, AI-based detection systems 💼 Notable Projects ✅ MMP’s CMS Website: Built a Java Spring Boot-based CMS optimized for high traffic and large datasets. ✅ Dentsu’s Headless CMS: Developed a scalable API-driven CMS using Magnolia CMS and React. ✅ Yoolife & YooIOC Applications: Smart city applications for residential and operational management. ✅ IoT Platform for Smart Devices: Developed a gateway integrating Zigbee, Z-Wave, and BLE devices with AI-powered event detection. 🔍 Why Work With Me? ✔ Proven expertise in enterprise CMS solutions & IoT systems ✔ Strong problem-solving skills in system architecture & optimization ✔ Experience leading development teams & mentoring junior engineers ✔ Passionate about building scalable, high-performance applications Let’s connect and bring your ideas to life! 🚀