Hire the Best Process Optimization Consultants
in Ethiopia

A ServiceNow Solutions Engineer with 8+ years in IT and 5+ years dedicated to ServiceNow®, I help enterprises and government agencies simplify complex workflows into scalable, AI-powered solutions that cut costs and improve performance. While I specialize in ITSM, CSM, and Source-to-Pay (S2P), my expertise extends across the wider ServiceNow® ecosystem. I have delivered solutions in areas such as: • HR Service Delivery (employee onboarding, case management, portals) • Integrated Risk Management (IRM/GRC) (compliance automation, policy management, risk reporting) • IT Operations Management (ITOM) (discovery, service mapping, event management) • Application Development (scoped apps, App Engine Studio, Creator workflows) • AI & Automation (Now Assist, Virtual Agent, Agent Assist, Flow Designer, ATF) • Integrations (REST/SOAP APIs, CTI/IVR with Twilio, third-party business apps) This breadth ensures I can support end-to-end ServiceNow® programs, from IT and risk to HR and procurement, and tailor solutions to your unique business needs. ________________________________________ ✅ How You Benefit When We Work Together • Faster delivery with end-to-end implementations across multiple ServiceNow® domains • Improved adoption through custom portals, workspaces, and user-focused experiences • Future-ready systems with extensible automation and scoped app development • Smarter operations powered by AI Search, Now Assist, Virtual Agent, AI Agent • Integration of ServiceNow® with your existing business systems for seamless workflows • Peace of mind from UAT support, documentation, training, and process optimization ________________________________________ ⚙️ ServiceNow® AI Agent Development, Training & Consultation With ServiceNow’s latest AI capabilities, including AI Agent, Now Assist, and AI Search, I help organizations transform their ServiceNow platform into an intelligent, self-learning system that enhances user experience, speeds up resolution, and reduces operational costs. Whether you’re just starting your AI journey or looking to scale existing automation, I offer: AI Agent Development & Implementation • Design, build, and deploy AI Agents for different use cases • Configure and fine-tune Agent actions, intent recognition, and decision flows • Integrate AI Agents with Virtual Agent, Flow Designer, and Now Assist • Customize and extend AI behavior through ServiceNow AI Agent Studio AI-Powered Workflow Optimization • Enhance existing workflows • Automate repetitive tasks through contextual AI-driven actions • Enable smarter decision-making with recommendations and conversational insights AI Agent Training & Enablement • Tailored workshops on AI Agent setup, configuration, and integration • End-to-end enablement for ServiceNow admins, developers, and business analysts • Hands-on exercises for building and maintaining intelligent workflows AI Strategy & Consultation • Evaluate current ServiceNow maturity and identify AI-readiness opportunities • Develop a roadmap for AI adoption • Align AI capabilities with measurable business goals and ROI targets ________________________________________ 📚 ServiceNow® Training & Enablement Alongside consulting and development, I provide custom ServiceNow® training for: • New employees onboarding to the platform • Teams learning specific applications like ITSM, HRSD, CSM, IRM, or S2P • Professionals new to ServiceNow® who want strong fundamentals • Organizations seeking advanced sessions on automation, ATF, integrations, or Virtual Agent Training is available in live sessions (remote or onsite) or blended formats. Each session includes interactive labs, Q&A, and practical exercises so participants gain lasting skills and confidence. I have trained 30+ professionals across sectors, helping teams achieve adoption faster and boosting overall productivity. ________________________________________ 🎓 Certifications You Can Rely On • ServiceNow® Certified System Administrator • Certified Implementation Specialist – ITSM • Suite Certification – Now Assist for ITSM Pro Plus Suite • AI Agent – Delivery Accreditation • Now Assist Executive • Now Assist for Creator – Implementation Delivery Accreditation • Salesforce Administrator You can view all my ServiceNow® certifications in the Certifications section of my Upwork profile. ________________________________________ 💼 Why Clients Choose Me I don’t just deliver technical solutions. I help you align ServiceNow’s broad capabilities with your business goals, ensuring measurable ROI, reduced costs, and higher adoption across the enterprise. ________________________________________ Let’s collaborate to unlock the full potential of ServiceNow®, across IT, HR, Risk, Procurement, and beyond, with AI, automation, and proven expertise.

I am an Economics & Data Research Consultant with a BSc in Mathematics and an MBA. I specialize in transforming complex quantitative data into actionable insights for NGOs, academic institutions, and businesses using statistical analysis tools like SPSS, Python, and Tableau. With 3+ years of experience as an Independent Research Consultant, I design and execute full-cycle data-driven studies covering market trends, socio-economic impact, and program evaluation delivering clear reports that inform critical decisions. My hands-on experience in process optimization, where I achieved 78% cost savings through data modeling, allows me to bridge analytical rigor with practical business outcomes. I help clients make evidence-based decisions by providing rigorous economic research, quantitative analysis, and data visualization tailored to their specific needs.

Hello! I am an Odoo Developer and Functional Consultant with 4 years of experience in Odoo ERP. I have hands-on expertise in backend development, module customization, and business process optimization. My work spans Odoo v14 to the latest v18, covering both Community and Enterprise editions. What I Bring to the Table: Custom Module Development: Tailored solutions for unique business needs. API Integration: Seamless connections with third-party tools. QWeb Reports: Creating and customizing reports for business insights. Database Migration: Safe and efficient data transfer between Odoo versions. Configuration: Setting up and fine-tuning Odoo for optimal performance. Functional Expertise: Deep understanding of business workflows to provide techno-functional solutions. Modules I’ve Worked On: Sales, Purchases, Accounting, Point of Sale (POS) Inventory, Manufacturing, CRM, HR, Fleet E-commerce, Website Development, Asset Management, Survey, and Sign I am passionate about delivering solutions that simplify processes and improve efficiency, helping businesses achieve their goals with Odoo ERP. Let’s work together to create scalable and user-friendly Odoo solutions!

I help institutional investors, DFIs, PE firms, and high-growth ventures make better decisions in frontier markets — through investment-grade strategy, blended finance structuring, and AI-powered market intelligence. With 10+ years operating across Ethiopia and Africa, I sit at an intersection very few practitioners occupy: capital markets expertise, development finance fluency, and applied AI capability. I'm an active member of the UNDP Global Policy Network (GPN) ExpRes Roster, a Kellogg School of Management Entrepreneurship Fellow (Mandela Washington), and the founder of Frontier Market AI Intelligence — an AI-native due diligence platform built for institutional investors entering frontier economies. What I deliver on Upwork: Pitch Decks & Fundraising Strategy — I've built pitch decks that close. Most recently supported a €50,000 grant raise for a German Mittelstand-backed venture. I understand what DFI investment committees, angel networks, and blended finance vehicles look for — and I build decks that speak that language, not generic startup templates. Market Research & Intelligence — Specialized in frontier and emerging markets, particularly Ethiopia and East Africa. I deliver research that goes beyond surface data — reconciling informal signals, regulatory shifts, and sector-level intelligence into decision-ready outputs. Clients have included WFP, GIZ, and UNCDF. Investment Readiness & Blended Finance Advisory — Pipeline development, DFI criteria alignment, business model stress-testing, and investor-ready financial narratives. I've worked with 100+ enterprises across UNDP, UNCDF, and Mastercard Foundation programs. AI-Assisted Business Intelligence — I build and use AI tools to accelerate research, structure fragmented data, and generate market intelligence at speed. This is not prompt-copying — I have certifications in Agentic AI, Multi-AI Agent Systems (CrewAI), and have built a live AI intelligence MVP for the Ethiopian banking sector. 100% Job Success | 3 × 5-star reviews | Average response under 4 hours.

🎉 Hi, I'm Yemarishet, a dedicated Virtual Assistant 💻, Customer Service Specialist ☎️, and Amharic Translator 🌍 with 3+ years of experience helping businesses enhance their operations, customer experience, and global reach. With a background in customer service, banking, entrepreneurship training, and translation, I bring a results-driven approach to every task. ✅ WHAT DO I OFFER? ✔ Virtual Assistance & Executive Support ✔ Customer Service & CRM Management ✔ Email & Calendar Management ✔ Social Media Management ✔ Data Entry & File Organization ✔ Lead Generation & Web Research ✔ Business Process Optimization ✔ SOP Documentation & Implementation ✔ Travel Planning & Appointment Scheduling ✔ English to Amharic Translation & Localization ✔ Amharic Proofreading & Editing ✔ Transcription & Subtitling (Amharic & English) ✅ WHAT TOOLS DO I USE? 📌 Google Suite | Microsoft Office | Slack | Trello | ClickUp | Asana | Notion 📌 HubSpot | Salesforce | Zoho CRM 📌 Shopify | Wix | WordPress 📌 Canva | CapCut | Social Media Schedulers 📌 Xero | QuickBooks | Bank Reconciliation Tools 📌 Smartcat | SDL Trados | Subtitle Edit (for Translation & Subtitling) ✅ WHY CHOOSE ME? ✔ Detail-Oriented & Highly Organized ✔ Customer-Focused & Culturally Adapted Communication ✔ Problem Solver & Critical Thinker ✔ Excellent Communication & Team Collaboration ✔ Fast Learner & Tech-Savvy ✔ Accurate & Contextually Adapted Translations ✅ READY TO GET STARTED? Hit the green "INVITE" button, and let's discuss how I can help you! Whether you need seamless business support or accurate Amharic translations, I'm here to deliver high-quality work tailored to your needs.

I build reliable AI products, not just demos. I help startups and product teams design, ship, and improve LLM agents, RAG systems, evaluation pipelines, and the backend infrastructure around them. What I can own: • AI agents and multi-agent workflows using LangGraph, MCP, tool calling, memory, and guardrails • RAG and document intelligence: ingestion, embeddings, vector search, citations, and Q&A • LLM evaluation: LLM-as-judge, rubric scoring, regression tests, and model/prompt comparisons • Fine-tuning and inference optimization for open-source models • Production backends with Python, FastAPI, PostgreSQL, Docker, and AWS • Product integration with Next.js, Flutter, React Native, and business workflows Why clients hire me: • Top Rated with 100% Job Success • 30+ production web and mobile apps shipped, reaching 10K+ users • AWS Certified Solutions Architect – Associate • 700+ hours of intensive training in AI agents, evaluation, and forward-deployed engineering • Clear communication and ownership from architecture through deployment I focus on measurable quality, safe tool use, latency, and maintainable systems. If your AI feature is unreliable, expensive, or stuck at the prototype stage, send me the current architecture and goal. I’ll give you a direct assessment of the risks, scope, and best next step.