Hire the Best Process Optimization Consultants
in Ethiopia

A ServiceNow Solutions Engineer with 8+ years in IT and 5+ years dedicated to ServiceNow®, I help enterprises and government agencies simplify complex workflows into scalable, AI-powered solutions that cut costs and improve performance. While I specialize in ITSM, CSM, and Source-to-Pay (S2P), my expertise extends across the wider ServiceNow® ecosystem. I have delivered solutions in areas such as: • HR Service Delivery (employee onboarding, case management, portals) • Integrated Risk Management (IRM/GRC) (compliance automation, policy management, risk reporting) • IT Operations Management (ITOM) (discovery, service mapping, event management) • Application Development (scoped apps, App Engine Studio, Creator workflows) • AI & Automation (Now Assist, Virtual Agent, Agent Assist, Flow Designer, ATF) • Integrations (REST/SOAP APIs, CTI/IVR with Twilio, third-party business apps) This breadth ensures I can support end-to-end ServiceNow® programs, from IT and risk to HR and procurement, and tailor solutions to your unique business needs. ________________________________________ ✅ How You Benefit When We Work Together • Faster delivery with end-to-end implementations across multiple ServiceNow® domains • Improved adoption through custom portals, workspaces, and user-focused experiences • Future-ready systems with extensible automation and scoped app development • Smarter operations powered by AI Search, Now Assist, Virtual Agent, AI Agent • Integration of ServiceNow® with your existing business systems for seamless workflows • Peace of mind from UAT support, documentation, training, and process optimization ________________________________________ ⚙️ ServiceNow® AI Agent Development, Training & Consultation With ServiceNow’s latest AI capabilities, including AI Agent, Now Assist, and AI Search, I help organizations transform their ServiceNow platform into an intelligent, self-learning system that enhances user experience, speeds up resolution, and reduces operational costs. Whether you’re just starting your AI journey or looking to scale existing automation, I offer: AI Agent Development & Implementation • Design, build, and deploy AI Agents for different use cases • Configure and fine-tune Agent actions, intent recognition, and decision flows • Integrate AI Agents with Virtual Agent, Flow Designer, and Now Assist • Customize and extend AI behavior through ServiceNow AI Agent Studio AI-Powered Workflow Optimization • Enhance existing workflows • Automate repetitive tasks through contextual AI-driven actions • Enable smarter decision-making with recommendations and conversational insights AI Agent Training & Enablement • Tailored workshops on AI Agent setup, configuration, and integration • End-to-end enablement for ServiceNow admins, developers, and business analysts • Hands-on exercises for building and maintaining intelligent workflows AI Strategy & Consultation • Evaluate current ServiceNow maturity and identify AI-readiness opportunities • Develop a roadmap for AI adoption • Align AI capabilities with measurable business goals and ROI targets ________________________________________ 📚 ServiceNow® Training & Enablement Alongside consulting and development, I provide custom ServiceNow® training for: • New employees onboarding to the platform • Teams learning specific applications like ITSM, HRSD, CSM, IRM, or S2P • Professionals new to ServiceNow® who want strong fundamentals • Organizations seeking advanced sessions on automation, ATF, integrations, or Virtual Agent Training is available in live sessions (remote or onsite) or blended formats. Each session includes interactive labs, Q&A, and practical exercises so participants gain lasting skills and confidence. I have trained 30+ professionals across sectors, helping teams achieve adoption faster and boosting overall productivity. ________________________________________ 🎓 Certifications You Can Rely On • ServiceNow® Certified System Administrator • Certified Implementation Specialist – ITSM • Suite Certification – Now Assist for ITSM Pro Plus Suite • AI Agent – Delivery Accreditation • Now Assist Executive • Now Assist for Creator – Implementation Delivery Accreditation • Salesforce Administrator You can view all my ServiceNow® certifications in the Certifications section of my Upwork profile. ________________________________________ 💼 Why Clients Choose Me I don’t just deliver technical solutions. I help you align ServiceNow’s broad capabilities with your business goals, ensuring measurable ROI, reduced costs, and higher adoption across the enterprise. ________________________________________ Let’s collaborate to unlock the full potential of ServiceNow®, across IT, HR, Risk, Procurement, and beyond, with AI, automation, and proven expertise.

Hello! I am an Odoo Developer and Functional Consultant with 4 years of experience in Odoo ERP. I have hands-on expertise in backend development, module customization, and business process optimization. My work spans Odoo v14 to the latest v18, covering both Community and Enterprise editions. What I Bring to the Table: Custom Module Development: Tailored solutions for unique business needs. API Integration: Seamless connections with third-party tools. QWeb Reports: Creating and customizing reports for business insights. Database Migration: Safe and efficient data transfer between Odoo versions. Configuration: Setting up and fine-tuning Odoo for optimal performance. Functional Expertise: Deep understanding of business workflows to provide techno-functional solutions. Modules I’ve Worked On: Sales, Purchases, Accounting, Point of Sale (POS) Inventory, Manufacturing, CRM, HR, Fleet E-commerce, Website Development, Asset Management, Survey, and Sign I am passionate about delivering solutions that simplify processes and improve efficiency, helping businesses achieve their goals with Odoo ERP. Let’s work together to create scalable and user-friendly Odoo solutions!

I build production-grade AI agents, automations, and LLM features that hold up under real traffic — not demos that break the first time a real user touches them. Most "AI developers" can wire up an API call. The hard part is everything after: keeping agents from hallucinating tool calls, guarding outputs, controlling token cost, and shipping it into a real backend your team can actually maintain. That's the part I own. What I build for you: • AI agents & multi-agent workflows (LangGraph, MCP, tool-calling) with guardrails so they fail safe, not silently • RAG & document intelligence — chat-with-your-docs, extraction pipelines, semantic search (Qdrant/Pinecone) with source citations • AI automation for business ops — outreach, lead enrichment, CRM/email/calendar workflows (HubSpot, n8n, Cal) • LLM evaluation & quality gates — LLM-as-judge, rubric scoring, eval harnesses so you can trust what the model ships • The full stack around it — FastAPI/Python backends, Next.js & Flutter/React Native frontends, Docker/AWS deployment Why clients keep me on: I'm Top Rated with 100% job success, and I've shipped 30+ production web & mobile apps reaching 10k+ users. I recently completed a 700+ hour intensive in AI Agent, Evaluation, and Forward-Deployed Engineering. I don't need a 40-page spec or hand-holding — give me the goal, and I'll map the system, flag the risks you haven't considered, and start delivering. I care about three things: type-safe boundaries (Pydantic/TypeScript), measurable outputs (evals, not vibes), and latency. If your AI feature is flaky, expensive, or stuck at the demo stage — that's the exact problem I fix. Tell me what you're building or where it's breaking, and I'll tell you how I'd approach it.

Professional Summary Results-driven IT security ,IS Audit and project management professional with 12+ years of experience in the banking industry. I excel at leading complex IT projects, delivering them on time and within budget, while aligning with critical business objectives. My expertise includes comprehensive IT audits, vulnerability mitigation, and fostering robust security cultures. I am proficient in cybersecurity frameworks like International Organization for Standardization (ISO) 27001 and the National Institute of Standards and Technology (NIST) Cybersecurity Framework, audit methodologies such as Information Technology Infrastructure Library (ITIL), and project management using Agile Certified Practitioner (PMI-ACP) principles. My track record includes a 15% reduction in security incidents and the successful identification and mitigation of over 50 critical vulnerabilities. Clients value my strong communication, problem-solving, and leadership skills. I am dedicated to delivering high-quality work and exceeding expectations, as evidenced by Certificates of Recognition from Abris Consultant (June 2024) and the Commercial Bank of Ethiopia (July 2024). Currently pursuing Program Management Professional (PgMP) certification to enhance my strategic program management capabilities and actively preparing for the Project Management Professional (PMP) certification exam. I am available for projects related to IT security, project management, and IT audits. Let's discuss how I can help you achieve your project goals.

🎉 Hi, I'm Yemarishet, a dedicated Virtual Assistant 💻, Customer Service Specialist ☎️, and Amharic Translator 🌍 with 3+ years of experience helping businesses enhance their operations, customer experience, and global reach. With a background in customer service, banking, entrepreneurship training, and translation, I bring a results-driven approach to every task. ✅ WHAT DO I OFFER? ✔ Virtual Assistance & Executive Support ✔ Customer Service & CRM Management ✔ Email & Calendar Management ✔ Social Media Management ✔ Data Entry & File Organization ✔ Lead Generation & Web Research ✔ Business Process Optimization ✔ SOP Documentation & Implementation ✔ Travel Planning & Appointment Scheduling ✔ English to Amharic Translation & Localization ✔ Amharic Proofreading & Editing ✔ Transcription & Subtitling (Amharic & English) ✅ WHAT TOOLS DO I USE? 📌 Google Suite | Microsoft Office | Slack | Trello | ClickUp | Asana | Notion 📌 HubSpot | Salesforce | Zoho CRM 📌 Shopify | Wix | WordPress 📌 Canva | CapCut | Social Media Schedulers 📌 Xero | QuickBooks | Bank Reconciliation Tools 📌 Smartcat | SDL Trados | Subtitle Edit (for Translation & Subtitling) ✅ WHY CHOOSE ME? ✔ Detail-Oriented & Highly Organized ✔ Customer-Focused & Culturally Adapted Communication ✔ Problem Solver & Critical Thinker ✔ Excellent Communication & Team Collaboration ✔ Fast Learner & Tech-Savvy ✔ Accurate & Contextually Adapted Translations ✅ READY TO GET STARTED? Hit the green "INVITE" button, and let's discuss how I can help you! Whether you need seamless business support or accurate Amharic translations, I'm here to deliver high-quality work tailored to your needs.

I am an Economics & Data Research Consultant with a BSc in Mathematics and an MBA. I specialize in transforming complex quantitative data into actionable insights for NGOs, academic institutions, and businesses using statistical analysis tools like SPSS, Python, and Tableau. With 3+ years of experience as an Independent Research Consultant, I design and execute full-cycle data-driven studies covering market trends, socio-economic impact, and program evaluation delivering clear reports that inform critical decisions. My hands-on experience in process optimization, where I achieved 78% cost savings through data modeling, allows me to bridge analytical rigor with practical business outcomes. I help clients make evidence-based decisions by providing rigorous economic research, quantitative analysis, and data visualization tailored to their specific needs.