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I am an Ex-McKinsey management consultant, pharmaceutical marketer, clinical pharmacist, and content writer with over 2 years of experience in client-focused environments. I graduated with very great distinction achieving a GPA of 3.91/4.0 and receiving an academic award. I bring strong skills in problem-solving, communication, customer handling, content writing, project support and market research. My clinical pharmacy background gives me a strong understanding of the healthcare industry, while my consulting and marketing experience helps me deliver practical, results-driven solutions. I am also skilled in Excel, PowerPoint, and professional writing, enabling me to analyze information, prepare reports, create presentations, and produce clear, engaging content. I am reliable, detail-oriented, and committed to helping clients achieve their goals.

Physician | Clinic Founder & Director | Medical Writer | Clinical Researcher | Healthcare Consultant | Translator | Data Analyst | Virtual Assistant | HIPAA-Certified I help healthcare organizations, researchers, startups, and medical professionals turn complex medical information into clear, accurate, and evidence-based content. As a practicing physician with experience in clinical research, healthcare operations, and medical communications, I combine medical expertise with strong analytical and writing skills to deliver professional, high-quality work clients can trust. I am also HIPAA-certified, with strong understanding of patient privacy, data protection, and healthcare compliance standards, ensuring that all work involving sensitive health information is handled with confidentiality and regulatory awareness. My expertise includes: • Medical writing and editing • Clinical research and literature reviews • Research summaries and manuscript support • Healthcare and public health content • Clinical documentation and medical reports • Healthcare consulting and workflow support • SEO health articles and patient education materials • Amharic ↔️ English medical/general translation I work with accuracy, professionalism, and attention to detail while ensuring clear communication and reliable delivery throughout every project. Why clients work with me: ✔️ Real clinical and healthcare experience ✔️ Evidence-based, well-researched content ✔️ Clear and professional communication ✔ HIPAA compliance awareness for secure handling of sensitive data ✔️ Detail-oriented and deadline-focused ✔️ Reliable, accurate, and easy-to-work-with Whether you need medical content, research support, healthcare consulting, or professional documentation, I am committed to delivering work that meets high clinical and professional standards. Send me a message, and let’s discuss how I can support your project.

Your financial data should tell you where to go next, not keep you up at night. I'm Haftey Belay, a CFMVA-certified financial modeler and QuickBooks ProAdvisor with 7+ years helping startups, SMBs, and investors turn messy numbers into confident decisions. Whether you need clean monthly books or a fundable 3-statement model for your next raise, I cover both, so you don't have to manage two specialists. What I deliver for you: * Strategic Finance * 3-statement financial models * DCF & business valuation * Investor-ready pitch decks * KPI dashboards & scenario analysis * M&A and deal structuring support Bookkeeping & Reporting * Full-cycle bookkeeping (daily/monthly) * Tax-ready financial statements * QuickBooks setup & cleanup * Payroll & reconciliation * Month-end close & reporting Who I work with: * Startups & Founders * Small & Mid-sized Businesses * Investors & PE Firms * CFOs & Finance Teams Tools & software: * Excel & Google Sheets * QuickBooks Online * Xero * Power BI * Tableau * SAP Ready to bring clarity to your finances? Send me a message with a quick description of what you need, I respond within a few hours and offer a free 30-minute discovery call to make sure we're a great fit before you commit.

🏆 Top Rated Plus | Top 3% on Upwork 🏆 100% Job Success | 1K+ Total hours - Since your project is very important, could you please take a moment to see what I offer? You might be amazed by my portfolio and how detail-oriented, focused, and passionate I am with every project I take on. I’ve been helping clients like you for the past 5 years, turning their outdoor living dreams into reality with creative and practical design solutions. Here’s what you get when working with me: 👉 Effective, Tailored Designs: I create thoughtful, customized designs that fit your unique space perfectly, ensuring every element works harmoniously. 👉 Plant Selection Expertise: I select plants suited specifically to your environment and soil type, promoting sustainable and thriving landscapes. 👉 Clear, Consistent Communication: I maintain open and effective communication throughout the entire project, so you’re always informed and involved. 👉 Fast, Efficient Design Process: Thanks to my experience, I deliver the first draft within 1-2 days, and I offer unlimited revisions to make sure you’re completely satisfied. 👉 Comprehensive Deliverables: You’ll receive detailed files, including isometric views of the entire design with precise dimensions and material lists. 👉 Lighting Plans: I provide customized lighting plans that enhance your space’s ambiance and functionality. 👉 Animated Walkthroughs: Once the design is finalized, I offer an animation walkthrough, allowing you to visualize your future outdoor living space in detail. At Software Proficiency: ➡️Revit – for advanced 3D BIM modeling and detailed landscape architecture planning ➡️SketchUp – for precise and flexible 3D modeling of your outdoor spaces ➡️AutoCAD – industry-standard software for creating detailed 2D site and landscape plans with accuracy and clarity ➡️Lumion – for high-quality rendering, plant and material visualization ➡️Adobe Illustrator – for polished presentations and professional project layouts My goal is to provide you with not just a design, but a complete, immersive experience that brings your outdoor dreams to life — efficiently, creatively, and with your satisfaction guaranteed.

A ServiceNow Solutions Engineer with 8+ years in IT and 5+ years dedicated to ServiceNow®, I help enterprises and government agencies simplify complex workflows into scalable, AI-powered solutions that cut costs and improve performance. While I specialize in ITSM, CSM, and Source-to-Pay (S2P), my expertise extends across the wider ServiceNow® ecosystem. I have delivered solutions in areas such as: • HR Service Delivery (employee onboarding, case management, portals) • Integrated Risk Management (IRM/GRC) (compliance automation, policy management, risk reporting) • IT Operations Management (ITOM) (discovery, service mapping, event management) • Application Development (scoped apps, App Engine Studio, Creator workflows) • AI & Automation (Now Assist, Virtual Agent, Agent Assist, Flow Designer, ATF) • Integrations (REST/SOAP APIs, CTI/IVR with Twilio, third-party business apps) This breadth ensures I can support end-to-end ServiceNow® programs, from IT and risk to HR and procurement, and tailor solutions to your unique business needs. ________________________________________ ✅ How You Benefit When We Work Together • Faster delivery with end-to-end implementations across multiple ServiceNow® domains • Improved adoption through custom portals, workspaces, and user-focused experiences • Future-ready systems with extensible automation and scoped app development • Smarter operations powered by AI Search, Now Assist, Virtual Agent, AI Agent • Integration of ServiceNow® with your existing business systems for seamless workflows • Peace of mind from UAT support, documentation, training, and process optimization ________________________________________ ⚙️ ServiceNow® AI Agent Development, Training & Consultation With ServiceNow’s latest AI capabilities, including AI Agent, Now Assist, and AI Search, I help organizations transform their ServiceNow platform into an intelligent, self-learning system that enhances user experience, speeds up resolution, and reduces operational costs. Whether you’re just starting your AI journey or looking to scale existing automation, I offer: AI Agent Development & Implementation • Design, build, and deploy AI Agents for different use cases • Configure and fine-tune Agent actions, intent recognition, and decision flows • Integrate AI Agents with Virtual Agent, Flow Designer, and Now Assist • Customize and extend AI behavior through ServiceNow AI Agent Studio AI-Powered Workflow Optimization • Enhance existing workflows • Automate repetitive tasks through contextual AI-driven actions • Enable smarter decision-making with recommendations and conversational insights AI Agent Training & Enablement • Tailored workshops on AI Agent setup, configuration, and integration • End-to-end enablement for ServiceNow admins, developers, and business analysts • Hands-on exercises for building and maintaining intelligent workflows AI Strategy & Consultation • Evaluate current ServiceNow maturity and identify AI-readiness opportunities • Develop a roadmap for AI adoption • Align AI capabilities with measurable business goals and ROI targets ________________________________________ 📚 ServiceNow® Training & Enablement Alongside consulting and development, I provide custom ServiceNow® training for: • New employees onboarding to the platform • Teams learning specific applications like ITSM, HRSD, CSM, IRM, or S2P • Professionals new to ServiceNow® who want strong fundamentals • Organizations seeking advanced sessions on automation, ATF, integrations, or Virtual Agent Training is available in live sessions (remote or onsite) or blended formats. Each session includes interactive labs, Q&A, and practical exercises so participants gain lasting skills and confidence. I have trained 30+ professionals across sectors, helping teams achieve adoption faster and boosting overall productivity. ________________________________________ 🎓 Certifications You Can Rely On • ServiceNow® Certified System Administrator • Certified Implementation Specialist – ITSM • Suite Certification – Now Assist for ITSM Pro Plus Suite • AI Agent – Delivery Accreditation • Now Assist Executive • Now Assist for Creator – Implementation Delivery Accreditation • Salesforce Administrator You can view all my ServiceNow® certifications in the Certifications section of my Upwork profile. ________________________________________ 💼 Why Clients Choose Me I don’t just deliver technical solutions. I help you align ServiceNow’s broad capabilities with your business goals, ensuring measurable ROI, reduced costs, and higher adoption across the enterprise. ________________________________________ Let’s collaborate to unlock the full potential of ServiceNow®, across IT, HR, Risk, Procurement, and beyond, with AI, automation, and proven expertise.

I've spent the last few years inside Odoo, not just configuring it, but building the systems that make businesses actually run on it. I'm a Living Legend on Odoo's own platform with 10,000+ XP, which just means I've genuinely put the hours in. On the technical side I've delivered full end-to-end implementations across Sales, Purchase, Inventory, Accounting, Manufacturing, CRM, E-commerce, E-learning, and Website modules on v16, v17, v18, and v19. I've built custom modules from scratch when the default configuration wasn't enough, managed full data migrations, designed multi-level workflows, and stayed through go-live and hypercare until clients were genuinely self-sufficient. One example that comes up often — a real estate holding company needed a commission control system across company, supervisor, and manager levels that Odoo couldn't handle out of the box. I built it from scratch. It saved them millions in previously untracked payouts. Beyond the technical work, I've also operated as the internal Odoo administrator for organizations — managing users, maintaining data integrity, building dashboards and reports for leadership, and keeping the system clean and efficient as the business scaled. I understand Odoo from both sides: the consultant who builds it and the operator who runs it day to day. On the design side, I'm a co-founder of Ladder Designs and a certified graphic designer — working across Adobe Photoshop, Illustrator, and Canva. Logos, mockups, brand identities. It's a different muscle but it feeds directly into how I think about user experience inside Odoo too. I'm Top Rated with an all-5-star record across clients in the US, Canada, Armenia, and Israel. I communicate clearly, work independently, and don't disappear after go-live. Modules: CRM • Sales • Purchase • Inventory • Accounting • Manufacturing • E-commerce • E-learning • Website • Project • HR • POS • Barcode Versions: Odoo 16 • 17 • 18 • 19