Hire the Best Helpdesk Specialists in Edmonton, AB

Hi! Thank you for stopping by my profile. I'm dedicated to providing seamless technical support and customer service that ensures smooth, stress-free client experiences. Technical issues are addressed quickly and effectively, minimizing downtime and frustration. The focus is always on clear communication, practical solutions, and continuous improvement to meet evolving client needs while delivering exceptional service at every step. I have acquired associate-level expertise ✅Cloud computing, with knowledge of Microsoft 365 Apps Deployment. ✅Licensing and Billing: managed a user base of about 5,000 computer accounts and mailboxes. ✅Exchange Online; SharePoint Online; Microsoft Teams; OneDrive for Business. Key Competencies: ▶️ Multi-tasking and time management. ▶️ Identifying and resolving security vulnerabilities. ▶️ Conducting system performance analysis and optimization. ▶️ Performing maintenance and upgrades on existing systems. ▶️ Collaborating with other IT professionals to resolve complex issues. ▶️ 4me, Remedy, Freshdesk, Zendesk, OS, RT & Rhino ticketing systems. ▶️ Technical troubleshooting, diagnosing, and resolving hardware and software issues. ▶️ Documentation of steps in resolving technical issues for knowledge bases (KB). ▶️ Customer inquiries handling and resolution by communicating via emails, chats, and phone calls. ▶️ Hardware and software support: repairing, installing, and configuring local/ network printers and scanners. Contact me for a committed technical support and customer service specialist who will deliver exceptional support while guaranteeing customer satisfaction.

Client Commincations | Apple-Certified Technician | IT & App Support Specialist | Reliable Problem-Solver 💻 With 15+ years of experience in IT support and 125+ Apple certifications (ACMT & ACIT), I help businesses and individuals solve their toughest technical challenges. I specialize in Apple product support, IT helpdesk, mobile app deployment, and troubleshooting. Currently supporting a software development company in Edmonton, I handle iOS & Android app enrollment, publishing, and client support for First Nations in Canada and Native American Tribes in the US. Clients work with me because I combine deep technical expertise, reliable problem-solving, and clear client communication. Whether it’s repairing complex Apple issues, managing IT systems, or ensuring smooth app launches, I deliver solutions that are fast, effective, and client-focused.

I have over 10 years of experience giving professional, efficient and high quality service to various call center companies and online freelance platforms. I am skilled in communicating with clients over phone ,chat and email. I am eager to learn to use any new tools that get the job done well. I am enthusiastic, reliable , attention to details and hardworking individual . I have the knowledge of what makes a quality . I have expertise on using Microsoft system tools such as MIMOS , emsl, MSL, papervision, MOPET, OPSMF, empowerment guide , explore.ms, HelpDesk tool . I also have knowledge in using Zendesk/ Zopim, Slack, Agent Workspace, Google sheets , Jarvis and more. I am well versed in the English language and workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, great team player and can easily find ways to motivate myself and my co-workers. I look forward to working with you in providing excellent customer service and anything else you may need help with.