Hire the Best Call Center Agents
in Indonesia

Wini starts her career from a call center agent in Bank Universal, within a year got promoted to supervisor, and was challenged with Projects (Setup new Call Center, MIS System, Complaint Handling Management, ISO Projects and was dedicated as an Improved Employee). Next journey, she moved to HSBC and take up new role as Assistant Manager in Call Center managing up to 100 0utsourcing employees, next year promoted to Manager Level and managed some projects (Call Center movement, IVR development/revamp) After that, she moved to BTPN and take up new role in Service Management (AVP) with some projects (New Service Management and Monitoring). Lastly take up role as an HR Relationship Manager (Talent Management, Talent Acquistion, Interviewing, Rewards and Benefits) During gap year also learned Data Analytics (introduction to Tableau) Skills highlights: Inbound Calls, Outbound Calls, Call Center System (MIS, IVR, PBX, AS400), Correspondences (Emails, Letters, Chat), Team Engagement, Data Analysis (MS Excel, MS Access, Tableau (intro), Recruitment, Interviews, Rewards and Benefits, Transcriptions, Musi, Minangkabau, Loft 2.0.

I genuinely enjoy what I do, and I have been working as a Virtual Assistant since 2016, specializing in customer service, order fulfillment, and Shopify store management. Over the years, I have gained hands-on experience in eCommerce, dropshipping, customer relations, and day-to-day administrative and personal assistant tasks. I am a reliable and hardworking professional who values building long-term relationships and earning my clients' trust through consistent, high-quality work. I am comfortable working independently, taking initiative, and managing responsibilities, while also being able to collaborate effectively as part of a team. My goal is always to deliver accurate, efficient, and positive results.

I'm a Customer Service experienced in handling customers and their complaints. I also love to learn new things, like other languages from other country, also I like learning new skills. Right now I can speak English conversationally and just start learning Korean. I hope I can find what is my future will be and learn new opportunities and get great experiences.

I help businesses find, organize, and manage the right people for their team. I am an HR and Recruitment specialist with experience in coordinating hiring processes, managing candidate communication, and supporting HR operations. I assist companies in streamlining their recruitment workflow so they can hire faster and more efficiently. Here’s how I can support your business: • Candidate sourcing and screening • Interview scheduling and coordination • Resume review and shortlisting • Recruitment process support • HR administration and documentation • Employee data management I have hands-on experience using Applicant Tracking Systems (ATS), Microsoft Excel, and Google Workspace to organize candidate pipelines and maintain accurate records. In addition, my background in customer relations and account management allows me to communicate professionally with candidates and stakeholders, ensuring a positive recruitment experience. I am detail-oriented, organized, and reliable. I can work independently and adapt quickly to your systems and processes. If you are looking for someone to support your recruitment and HR operations, I am ready to help.

I'm self-directed and motivated person.I am hardworking and a fast learner with good communication skills and a strong administrative background. I was working as personal assistant and sales manager in international company, I know English well. Here list of my skills: - Analytical mind - The ability to find the right contacts and information - The ability to organize your workflow - The ability to listen and hear - The development of information products - E-mail marketing - Crm-system - Promotion of social networks - Content manager - Attracting partners - Travel agent - Travel assistance

Project Management Virtual Assistant | Business Operations & Indonesia Market Support I’m a Project Management Virtual Assistant with 7+ years of experience in ecommerce, business operations, project coordination, and cross-functional collaboration across different industries. With a background as a Certified Trainer & Strategic Planning Manager (BNSP RI), I bring a structured, proactive, and reliable approach to helping businesses stay organized, improve workflows, and execute projects effectively. I support global businesses, startups, founders, and growing teams with operational and project management assistance, including: - Project planning, coordination, tracking, and reporting - Task, timeline, and workflow management - Team coordination and stakeholder communication - Virtual assistant and administrative support - Email and calendar management - Business and market research - Presentation and Google Slides enhancement - Corporate training and learning support - Ecommerce operations and digital business support In addition, I also provide specialized support for the Indonesian market, such as: - Indonesian customer behavior research - Indonesian market and ecommerce insights - Nano & micro influencer research and management - Shopee ecommerce shop development and operations support - Community event and campaign coordination in Indonesia I’m detail-oriented, adaptable, and comfortable working with fast-moving teams and changing priorities. I enjoy helping businesses turn ideas into organized execution while maintaining smooth communication and operational efficiency. If you’re looking for a dependable VA who can support both strategy and day-to-day operations, I’d be happy to collaborate with you.