Hire the Best Customer Support Freelancers
in Indonesia

Hello! I’m Sarah Yuliani, a dedicated professional with a strong background in administrative assistance and customer service, which I’ve been pursuing since 2014. I’ve worked as a full-time employee for several years and have been offering my skills as a Virtual Assistant freelancer since 2023, helping businesses stay organized and operate smoothly. I hold a Bachelor’s degree in English Literature from Pamulang University, specializing in Linguistics, which has sharpened my communication skills, both written and verbal. What sets me apart is my ability to work efficiently with minimal supervision, adapt quickly to new environments, and consistently deliver results. Services I Offer: ✨ Virtual Assistance ✨ Customer Support ✨ Data Entry & Documentation ✨ Market Research ✨ Product / Supplier Sourcing Assistance ✨ Social Media Content Creation & Management Tools I am familiar with: ✅ Microsoft Office ✅ Google Suite ✅ Canva ✅ Notion ✅ Slack ✅ Capcut ✅ VN Editor ✅ Zoho Mail ✅ Alibaba and Amazon ✅ Chatgpt ✅ Gemini AI If you’re looking for someone reliable, detail-oriented, and easy to work with, I’d be more than happy to collaborate!

Hello! I'm a dedicated full-time freelancer with a strong background in travel/hospitality, customer support, community engagement, and content moderation. Over the past 8 years, I’ve worked with a variety of global clients to help them deliver exceptional customer experiences, build thriving online communities, and keep platforms safe and user-friendly. I’m highly adaptable, detail-oriented, and comfortable juggling multiple responsibilities in fast-paced, remote environments. Whether it’s managing inboxes, moderating content, engaging with users, or supporting customers with care and empathy — I’ve got you covered. I will gladly assist you in: - Customer and administrative support: chat and email support, virtual assistant, data entry, travel/internet research - Content management: WordPress, Pinterest, etc - Content moderation: social media moderation, community moderation, community engagement

I'm a Specialist Wordpress Admin Support & Customer support. I have worked since 2015 on Upwork, 8 years become professional on Upwork, and 4 years becoming Top Rated on this program. *Helping client manage their website using Wordpress* 1. Managing a website and upload content more than 30 websites on Upwork 2. Editing/Posting article into Wordpress based format Heading, Image, and SEO Onsite in Webpage 3. Uploading Article using plugin Thrive Content Builder 4. Editing image using Gimp or Canva 6. Uploading Product into WooComerrce 7. Web Management using Wordpress (Email Handling, Manage User in a website) *Customer Service Job*: - Handling users by answering, helping with their problems, - Make a macro automatic for answering users using Interkom and lokalise, Notion - Make a report daily case that asked the user - Handling community via WhatsApp and Instagram - Making reports using Google Spreadsheet and Google Docx *Plugin who have been installed and configured * - All in One SEO pack - Dagon Design Sitemap Generator - Google XML Sitemaps - Loginizer - Related Posts - Shortcodes Ultimate - Simple Author Box - Thrive Content Builder - Woocommerce I am a full-time freelancer, I am very tech savvy IT person, my principle is to do everything job can be handled, I am always finished job before a deadline, responsible with my job, fast, one thing important for me is “I Can Solve Your Problem”. Let me know if you want to need my Help, I glad can help you :-)

I’m Athika, a multi-skilled freelancer with experience as a Virtual Assistant, Customer Support, Production Coordinator, Fixer, Researcher, Translator/Transcriber, and Fashion Stylist. Over the years, I have built a career by being highly organized, proactive, and resourceful. These qualities allow me to anticipate challenges, solve them quickly, and keep projects running smoothly. Earlier in my career, I ran my own small business on platforms like eBay, Etsy, and Indonesian e-commerce sites. I personally managed thousands of international orders, from inventory to shipping. I also spent four years as a Sales Associate, which strengthened my ability to assist customers with care and empathy. As a Production Coordinator and Fixer for documentary film projects, I managed travel logistics, accommodations, scheduling, and paperwork while liaising with local contacts and troubleshooting on-site issues. Beyond production, I have worked as a Virtual Assistant and Customer Support specialist, where I streamlined daily operations. My attention to detail also supports my freelance work in translation and transcription, where accuracy is essential. Clients value me for being reliable, adaptable, and trustworthy. Whether it is business support, production coordination, or creative direction, I take pride in being efficient while remaining flexible to meet different client needs. Skills: ✅Personal Assistance ✅Customer Service/Support Representative ✅Administrative Tasks ✅Basic Graphic Designing (Adobe Photoshop & Canva) ✅Basic Video Editing ✅Social Media Management ✅Influencer Marketing ✅Online Research ✅Scheduling Appointments ✅Travel Planning ✅Data Entry ✅Product Listing ✅Translation, Transcription, & Localization ✅Fashion Styling & Consultation

Top Freelancer on Upwork with 100% satisfaction, available 24/7 and happy to become your long-term Jira consultant anytime you need! I’m able to offer competitive rates because I’m based in Indonesia, where operating costs are lower than in many Western countries. 🏆 Top Rated on Upwok 🎯 100% Job Success Rate 👑 Certified Jira Expert by Atlassian 🏢 Helping Over 30+ Multinational Companies 🎉 4 years as a Jira Consultant/Jira Expert/Jira Administrator 🏅 Atlassian Certified in Managing Jira Projects for Cloud (ACP-620) 🏅 Atlassian Certified Cloud Organization Admin (ACP-520) 🏅 Atlassian Certified Jira Administration for Cloud (ACP-120) 🏅 DevOps Foundation (DOFD) 🏅 Software Development Technical Delivery Accreditation 🏅 Cloud Migration Technical Delivery Accreditation 🎉 I'm a seasoned Jira Consultant with hands-on experience in Jira Service Management (JSM), automation, plugin configuration, and third-party integrations. I help teams streamline workflows, improve ticketing systems, and optimize project tracking. Whether you're setting up Jira from scratch or need advanced customization, I'm here to deliver fast, reliable, and cost-effective solutions. Let's make your Jira environment work smarter for your team. 👑MY EXPERIENCE👑 I have 4 years of experience working with Jira and helping over 26 big companies. My primary responsibility is to resolve issues in Jira and to configure changes requested by clients, including creating Jira projects, configuring workflows, automation, integration, API and scripts. 🔥AUTOMATION & INTEGRATION🔥 Besides, I am also experienced in Jira automation, Jira API, Script (ex: Groovy Scriptrunner, App Script), Add ons and Integrations with third party apps, such as: ⚔️ Integration Jira and Slack ⚔️ Integration Jira and Google sheets ⚔️Integration Jira and Google docs ⚔️ Integration Jira and Calendar ⚔️ Integration Jira and Confluence ⚔️ Integration Jira and Pagerduty ⚔️ Integration Jira and Pagerly ⚔️ Integration Jira and Sailpoint ⚔️ Integration Jira and Twilio ⚔️ Integration Jira and Whatsapp ⚔️ Integration Jira and Teams ⚔️ Integration Jira and Scriptrunner ⚔️ Integration Jira and App Script ⚔️ Integration Jira and L2L 🧿And for automation, I have created many automations that's very helpful for the company and all the team, reduce effort and time efficiency. Below are some useful automations for my clients: - When item created, assign based on field or request type using balanced workload method to assign to the team fairly. - When ticket created will automatically share access to the same customer group - When ticket created will automatically send email to the organization - Reminder automation every morning to follow up item and provide updates - Close the ticket/item if there's no update after 5 days - Sending notification to email/message/whatsapp/slack when the due date is approaching - Add reminder comment when the SLA breached - For closed ticket, if reporter comment it will reopen the ticket - Automation to create knowledge based in Confluence - Webhook whenever issue created or udpated - Escalation to higher level team if needed - Auto set start time and end time - Get the duration of every item in each status - Assign to epic based on field or reporter or label

Experienced freelancer with a solid background in virtual assistance, social media management, and administrative support. With expertise in marketing and business, I specialize in managing various tasks efficiently to help businesses stay organized and enhance their online presence. My goal is to provide reliable, high-quality support tailored to your specific needs, ensuring smooth operations and business growth. I have successfully contributed to businesses by: ✅ Managing administrative tasks and ensuring smooth business operations ✅ Creating and scheduling engaging content for social media ✅ Handling social media engagement and responding to audience inquiries ✅ Organizing meetings, appointments, and managing calendars ✅ Providing research, data entry, and document management What I Can Do For You: ⭐ Virtual Assistance – Email and calendar management, customer support, data entry, research, CRM management, and document handling ⭐ Social Media Management – Content creation, copywriting, scheduling, engagement, analytics, and campaign strategy ⭐ Administrative Support – File management, reporting, appointment scheduling, and other business support tasks Why should you choose me? ✔️ Client-Oriented Approach – I prioritize delivering results that meet your needs ✔️ Dependable & Detail-Oriented – I ensure accuracy and efficiency in all tasks ✔️ Strong Communication Skills – Experienced in handling clients and audiences professionally Let’s connect and discuss how I can help streamline your business and boost your online presence! 🚀