Hire the Best Chat Support Specialists
in Indonesia

Need a reliable partner to manage your customer experience via chat, email, or phone? You have found one! Helping you scale your operations efficiently by managing your customer is my specialty, and I have over seven years of experience as a customer service representative in the fintech, e-commerce, and wellness support industries. I understand that excellent support isn't just about being nice—it's about accuracy, speed, and retention. As a customer support specialist, my goal is to resolve issues on the first contact and protect your brand's image. Why work with me? ✅ I know the platforms: Shopify, WooCommerce, Shopee, and various CRMs. ✅ I know the industry: Experience in fintech (retention/general), sports (football or soccer), and e-commerce. ✅ I’m tech-savvy: I research technical issues and explain them simply to your customers. ✅ I’m reliable: Proactive, goal-driven, and adaptable to your specific workflows. Have a backlog of tickets or need someone to take over your chat? Drop me a message, and let's get to work! 🚀

Hello! I am a reliable and detail-oriented Virtual Assistant and Data Entry Specialist with 6 years of experience managing my own culinary business. I am experienced in handling daily operations, customer service, and administrative tasks. I can help you with data entry, managing spreadsheets, responding to customer messages, and organizing your business tasks efficiently. I am skilled in using Microsoft Excel, Google Sheets, and basic tools like Canva. I also have fast and accurate 10-finger typing skills. I am a fast learner, highly responsible, and committed to delivering quality work on time. I am ready to support your business and grow together with you. Let’s work together!

Hello! I'm a dedicated full-time freelancer with a strong background in travel/hospitality, customer support, community engagement, and content moderation. Over the past 8 years, I’ve worked with a variety of global clients to help them deliver exceptional customer experiences, build thriving online communities, and keep platforms safe and user-friendly. I’m highly adaptable, detail-oriented, and comfortable juggling multiple responsibilities in fast-paced, remote environments. Whether it’s managing inboxes, moderating content, engaging with users, or supporting customers with care and empathy — I’ve got you covered. I will gladly assist you in: - Customer and administrative support: chat and email support, virtual assistant, data entry, travel/internet research - Content management: WordPress, Pinterest, etc - Content moderation: social media moderation, community moderation, community engagement

English and Indonesian Language Specialist As a passionate English Education fresh graduate, I bring a strong foundation in language theory, pedagogy, and communication to the freelance world. My academic journey has equipped me with excellent writing, editing, and proofreading skills, honed through extensive essay writing, research projects, and practical teaching simulations. I'm eager to leverage my expertise in ESL/EFL education to help clients with a range of tasks, including content writing, translation (English-Indonesian), proofreading, editing, and even online English tutoring. I am highly detail-oriented, a quick learner, and committed to delivering high-quality, impactful work that meets your specific needs. Let me to create something great for you!

📍 Running an e-commerce business takes more than just making sales. Product listings need to be updated, orders need to be processed accurately, and customer inquiries require prompt and professional responses. I help e-commerce store owners manage their daily operations efficiently so they can focus on growing their business while I take care of the details behind the scenes. 𝗠𝘆 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝘀: 💻 Product Listing & Catalog Management • Creating and updating product listings • Writing clear and engaging product titles and descriptions • Organizing product information, images, and variants • Maintaining accurate catalog data across platforms 🔍 Product & Market Research • Researching products, competitors, and market trends • Analyzing competitor listings, pricing, and product positioning • Identifying opportunities to improve product visibility • Supporting data-driven decisions for product and listing optimization 📦 Order Processing & Fulfillment Support • Processing customer orders accurately and efficiently • Verifying order details and customer information • Tracking shipments and updating order statuses • Maintaining accurate inventory and fulfillment records 💬 Customer Support • Responding to customer inquiries professionally • Handling order-related questions and concerns • Providing email and chat support • Helping maintain a positive customer experience 𝗠𝘆 𝗧𝗼𝗼𝗹𝗯𝗼𝘅: E-commerce Platforms: Shopify, Mirakl, eBay Data & Reporting: Google Sheets, Microsoft Excel Communication: Slack, Microsoft Teams I am detail-oriented, organized, and committed to delivering accurate work while meeting deadlines. Whether you need ongoing store support or assistance with specific operational tasks, I am ready to help keep your e-commerce business running smoothly. 📩 Feel free to send me a message to discuss how I can support your business.

Hi! I’m Yulia — a dedicated Content Moderator, Customer Service Specialist, and Social Media Operations Manager with over 3 years of real-world experience handling global clients. ✅ Content Moderation: Handled sensitive, policy-based moderation for an international platform (via Teleperformance) — ensuring community safety, user engagement, and brand reputation. ✅ Customer Service & CRM: Experienced in managing chat, email, and calls using Zendesk & CRM tools (at Flip & Ruangguru). Skilled in solving problems fast with empathy, clarity, and professionalism. ✅ Instagram Operations: Recently managed daily operations for a US-based client’s Instagram — post scheduling, content upload, engagement, and audience interaction — maintaining brand tone and consistency. 💡 Why me? Because I bring corporate-level responsibility into freelance work — no fluff, no guesswork — just solid execution, communication, and quality. 🕒 I’m also flexible and willing to adjust to your preferred time zone to ensure smooth collaboration and real-time communication. 🔥 Upwork Tags / Skills: • Content Moderation • Customer Service (Zendesk) • Social Media Operations • Instagram Management • Customer Success • CRM Handling • Virtual Assistant (Specialized) • Online Community Management