Hire the Best Logistics & Shipping Specialists
in Indonesia

Global Sourcing & SEO Specialist | E-commerce Operations Manager Professional Experience : ​🔥 E-Commerce Business Owner (Kids Apparel) | 4 Years • Scale & Profitability: Drove consistent monthly revenue of IDR 330M (~$20K+ USD) with a 20% net profit margin. ​• Massive Inventory Management: Oversee tracking and stock availability for a high-volume catalog of 10,000+ SKUs. ​• Global Procurement: Directed end-to-end product sourcing across local (Indonesia) and international (China) supply chains. ​• Multi-Channel Operations: Optimized pricing, discount formulas, and product listings on Shopee and TikTok Shop. • ​Logistics & Fulfillment: Managed daily order fulfillment, courier coordination, and the entire customer return/refund cycle. ​• Team Leadership: Supervised and delegated daily workflows to a 10-member operational team. ​• Financial Oversight: Maintained structured daily bookkeeping and profit & loss (P&L) tracking. ​🔥 E-Commerce Founder & Import Specialist (Accessories & Jewelry) | 7 Years ​• International Sourcing & Logistics: Directed the end-to-end import pipeline for 141 international shipments from China to Indonesia. ​• Digital Branding & Sales: Produced visual content, executed product photography, and managed targeted listings across Facebook and digital commerce groups. ​• Full-Cycle Operations: Personally handled high-volume sourcing, product packing, shipping coordination, and proactive customer after-sales care. 🔥 Supply Chain & Sourcing Specialist (Freelance / Project-Based) ​• Global Supply Chain Management: Successfully managed the end-to-end sourcing, manufacturing inspection, and cross-border shipping of commercial products (Plastic Buckets) from China to California, USA, utilizing both air freight and ocean freight models. ​🔥 Operations Manager | Sari Rasa Kopitiam Jelutung | 2 Years ​• Daily Operations Leadership: Handled day-to-day management of a long-standing, high-volume F&B establishment, ensuring consistent service quality and guest satisfaction. ​• Process Design & Accountability: Formulated comprehensive Standard Operating Procedures (SOPs) and introduced structured task-checklist tables to align and monitor the responsibilities of 5 on-site staff members. ​• Brand Refresh & Creative Design: Redesigned the entire food and beverage menu from scratch using Canva, elevating the brand's visual presentation and customer experience.

I am a dedicated Customer Service Specialist with experience handling email and ticket support for dropshipping stores. I focus on providing clear, professional, and friendly communication to ensure customer satisfaction and a positive brand experience. I have successfully completed a customer service project with a 5-star rating, where I handled: Customer email and ticket responses Refund and replacement requests Order tracking and delivery issues Missing or incorrect items Communication with the team for issue resolution My previous client mentioned that I am a reliable worker, willing to learn, and committed to delivering the best results. What you can expect from me: Fast and professional email responses Clear English communication Detail-oriented and accurate work Customer-focused and solution-oriented Easy to work with and collaborative Ready to follow your SOP, tools, and training I am looking for long-term or short-term opportunities in Customer Service Email or Message Support. Let’s work together to keep your customers happy and your business running smoothly.

👋 Hello! I’m an Indonesia-based Social Media Manager and Graphic Designer with over 5 years of experience, working across nearly every industry—from beauty and body care to gaming, logistics, coal mining, trucking, fertilizers, and agencies. With 20+ happy clients, I’ve elevated brand identities and driven real digital growth for startups and established brands alike. Explore my complete portfolio and see my work firsthand at linktr.ee/alya.artfolio. Beyond creating eye-catching graphics, I provide strategic direction tailored to your brand’s needs. Here’s a look at my services: ✨ Moodboard & Art Direction 📊 Market Analysis & Strategy 📝 Content Planning & Copywriting 🎨 Content Design 📅 Scheduling & Uploading 📈 Performance Monitoring & Monthly Reports In addition to social media expertise, I also support broader design needs, including: 🖋️ Logo & Brand Identity 🌟 Brand Management & Consultation 🎁 Brand Assets & Merch Drop me a line anytime! I'll be more than happy to be a part of your brand's digital journey!

I help businesses and agencies plug leaky sales funnels, reduce manual costs, and scale revenue by building intelligent CRM workflows and AI-driven marketing systems. If your team is spending hours on manual data entry or losing leads due to slow follow-ups, I can help you automate the entire process. I don’t just connect apps; I design robust, self-hosted, and scalable architectures that solve core marketing problems. By combining powerful platforms like n8n and GoHighLevel (GHL) with advanced AI integrations, I transform chaotic operations into streamlined, automated growth engines. ⚙️ How I Can Help You Grow: 📈 End-to-End CRM & Sales Automations o Designing complex GoHighLevel pipelines tailored to your actual data structure (custom lead stage mapping and precision tagging, without relying on generic assumptions). o Automating marketing campaigns, appointment booking, follow-ups, and internal team notifications. o Seamless API V2 integrations and complex webhook synchronization to ensure your data flows perfectly between platforms. 🤖 AI Marketing & Lead Enrichment o Building AI-powered lead qualification systems that capture, enrich, and nurture prospects. o Integrating AI models (OpenAI, Claude, Gemini) for content generation and structured data extraction. o Developing customized Conversational AI and RAG-based agents (including OpenClaw integrations, Voice AI, and intelligent chatbots). 🔌 Advanced Infrastructure & Workflow Ops o Expert-level n8n workflow development, including building and managing self-hosted infrastructure (Docker, VPS, Kubernetes/K3s). o Omnichannel communication setups, integrating platforms like WhatsApp Business API (WATI) and telephony systems for call transcription and automated logging. o Custom data extraction and web scraping (Puppeteer, Playwright) for targeted lead generation and market research. 💡 Why Partner With Me? o Strategic Approach: I focus on ROI. I build systems designed to increase conversions and save dozens of hours per week. o Technical Depth: From standard Zapier/Make setups to complex, self-hosted n8n environments, I have the technical background to build systems that scale. o Reliability & Clarity: You can expect clean documentation, transparent communication, and maintainable automations that grow alongside your business. Let’s eliminate your biggest operational bottlenecks. Send me a message, and let’s discuss how we can build a smart, automated system for your business!

Im great in e-commerce operations and IT support, bringing over seven years of comprehensive experience in inventory management, order fulfillment, and cross-channel retail operations. My expertise includes effective pricing strategies, data analysis, and logistics management to optimize online store performance. I have a strong background in warehouse operations, inventory control, and operational integrity, ensuring seamless execution from inbound to outbound logistics. With proven skills in spreadsheet-based reporting and product positioning, I can identify opportunities for growth and enhance overall efficiency. If you're looking for a results-oriented partner to streamline your e-commerce processes and enhance your IT systems, we should connect. Let’s discuss how I can help elevate your business.

✅ Expert-Vetted by Upwork (Top 3% Certified Designer) ✅ 99%+ Job Success | 100+ Clients Worldwide ✅ Early-Stage SaaS Product Design Specialist ✅ Proven Results: Funding raised, users retained ✅ 5+ Years Experience | Fast, Clear, Reliable 💼 What I Bring to Your Table ☑️SaaS Design Expertise – From MVP to scale, across AI, Healthcare, and Fintech ☑️Product Thinking – I don’t just design screens, I solve real UX and flow problems ☑️Speed & Reliability – Clear communication, fast delivery, no micromanagement needed ☑️Founder-Proven Trust – Brought results under pressure for high-stakes startup pitches ☑️Impact-Driven Work – My designs help raise funding, drive adoption, and grow retention 💬 Clients Say It Best: ⭐ “Three days before our live pitch at Startmate (2,000+ attendees), we realized our brand wasn’t ready. Dicky and his team came in fast built everything from scratch: logo, brand book, landing page, sales and pitch decks. The result? We stood out, impressed the crowd, and earned real investor attention.” 🎥 Watch the pitch on Youtube: Luniate, Summer'25 Accelerator 💸 — William & Dominique, Founders of Luniate (AI SaaS for Regulated Financial Firms) ⭐ “One of the best UX/UI designers you'll ever work with. Dicky is a freaking rockstar—great design chops, clear communicator, fast delivery. You won’t be disappointed.” — Ivan, Founder of Datasaur.ai (AI SaaS, featured on TechCrunch & VentureBeat) ⭐ “Flexible, reliable, and agile to change. The quality of SaaS design they deliver continues to exceed our expectations.” — Executive at UXE.ai (Security & AI SaaS) ⭐ “I was impressed by their organized, methodical approach. Dicky and Callour Studio were highly responsive, applied feedback quickly, and made the whole process seamless.” — Vaughn Baker, Founder of Custom Canvas (AI Art Generator Platform) 👋Send me a message, and let’s talk about how we can turn your vision into a scalable, beautiful product.