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I help ecommerce brands, small businesses, and busy professionals stay organized by handling the customer, administrative, and operational tasks that keep day-to-day work moving. I’m a Top Rated Virtual Assistant with hands-on experience in ecommerce support, administrative assistance, customer service, data management, and content operations. Here’s what I can help with: ECOMMERCE AND CUSTOMER SUPPORT - Customer email and chat support - Order and shipping status checking - Returns, exchanges, and refunds - Customer issue resolution - Customer follow-ups - Warehouse and order coordination ADMINISTRATIVE AND OPERATIONS SUPPORT - Data entry and spreadsheet management - Email and calendar management - Internet research - File and document organization - Data cleanup and updating - Task and project coordination - Recurring administrative work - Internal follow-ups and record keeping I also have experience handling high-volume content operations, including 1,500+ Naver posts per month, requiring consistent execution, accuracy, and attention to detail. My previous experience also includes supporting executives, creative businesses, galleries, exhibitions, and event projects, giving me experience working with different teams, managing details, and keeping tasks organized. For occasional creative support, I can also assist with Adobe Illustrator, Photoshop, Canva, and CorelDRAW for basic graphic and digital asset tasks. TOOLS: Google Workspace, Microsoft Office, Shopify, Notion, Todoist, Slack, Zoom, Adobe Illustrator, Adobe Photoshop, Canva, and CorelDRAW. I’m comfortable learning new systems quickly, working independently, and communicating clearly when something needs attention. If you need reliable support with customers, orders, administration, or day-to-day operations, feel free to reach out.

Helping businesses generate qualified opportunities and deliver AI data collection projects with precision. 你好，我是刘诗雅，是一位拥有 B2B 销售开发（Sales Development）、AI 数据采集项目运营 以及 多语言商务沟通 经验的商务专业人士。 我主要为国际企业提供支持，包括建立高质量的销售线索（Sales Pipeline），以及管理端到端（End-to-End）的 AI 数据采集项目。从寻找目标决策者、开展客户开发（Outbound Outreach）、协调项目参与者，到确保项目顺利交付，我始终注重以高效的项目执行、清晰的沟通和可靠的成果，为客户创造价值。 我相信，成功的项目不仅依赖完善的流程，更建立在良好的合作关系、卓越的运营管理以及对细节的高度重视之上。 Hi, I'm Dilah, a business professional with experience in B2B outbound SDR/BD, AI data collection operations, and multilingual business communication. I support international companies by building qualified sales pipelines and managing end-to-end AI data collection projects. Whether it's identifying decision-makers, conducting outreach, coordinating contributors, or ensuring successful project delivery, I focus on delivering reliable results through structured execution and clear communication. I believe successful projects are built on strong relationships, operational excellence, and attention to detail.

𝐏𝐫𝐞𝐯𝐞𝐧𝐭𝐢𝐯𝐞 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐢𝐧𝐠 | 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 | 𝐑𝐞𝐥𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 | 𝐒𝐎𝐏 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 | 𝐖𝐨𝐫𝐤 𝐈𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧𝐬 𝐖𝐫𝐢𝐭𝐞𝐫 I'm an Engineering Analyst specializing in maintenance operations and documentation. Currently working with one of Indonesia's largest QSR chains, managing maintenance planning for 400+ outlets and coordinating 25 field technicians across preventive scheduling, work instruction writing, vendor coordination, and performance reporting. My background covers both F&B operations and manufacturing, which gives me a practical cross-industry perspective on how maintenance systems need to be built to hold up at scale. ▸ 𝐖𝐨𝐫𝐤 𝐈𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐒𝐎𝐏𝐬 I write Work Instructions built around how equipment is actually serviced in the field, not only what the manufacturer specifies. Every document includes a tools and materials list, step-by-step procedures, calibration guides, troubleshooting tables, and a tiered maintenance schedule from daily through semi-annual. The same structure applies to any equipment-heavy operation where maintenance needs to be consistent across teams or locations. ▸ 𝐏𝐫𝐞𝐯𝐞𝐧𝐭𝐢𝐯𝐞 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐢𝐧𝐠 For our outlet network I design full-year PM schedules, classifying each visit by type, distributing technicians across coverage zones, and building in Planning vs. Actual tracking so compliance is visible week by week. PM tasks and checklists are also prepared for Nimbly, a frontline operations platform, so assignments are pushed to technicians on mobile linked to the right outlet and schedule. ▸ 𝐖𝐨𝐫𝐤 𝐎𝐫𝐝𝐞𝐫 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐚𝐧𝐝 𝐁𝐚𝐜𝐤𝐥𝐨𝐠 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 Work order data is pulled from our CMMS, cleaned, structured, and turned into tracking reports that give management a clear picture of what is open, what is moving, and what is stuck. The master WO tracker I currently maintain covers 490+ open work orders, each mapped with vendor, equipment details, parts replaced, and approval stage. ▸ 𝐑𝐞𝐥𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 (𝐌𝐓𝐁𝐅) Using raw WO data and Excel pivot models, I calculate Mean Time Between Failures for high-cost equipment. The main application in my current role is ice cream machines, which carry some of the highest maintenance costs we handle. The output feeds directly into decisions on PM intervals and vendor contracts. ▸𝐕𝐞𝐧𝐝𝐨𝐫 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐒𝐩𝐚𝐫𝐞 𝐏𝐚𝐫𝐭𝐬 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠 Monthly service schedules for specialized PM are built around machine condition assessments, spare parts availability from both vendor supply and internal stock, and the cost of deploying technicians to out-of-city locations. The goal is to maximize outlet coverage per trip while keeping accommodation spend in check. ▸ 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐁𝐮𝐝𝐠𝐞𝐭 𝐚𝐧𝐝 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 Monthly cost estimates for corrective and preventive maintenance go to Finance each period. On the reporting side, I prepare the KPI deck for our Engineering Review meetings, covering PM compliance by region, backlog trends, and reliability metrics. 𝐓𝐎𝐎𝐋𝐒 Microsoft Excel for scheduling and analysis, PowerPoint for reporting, Nimbly for checklist task distribution, and a SAP-based CMMS for WO data extraction and monitoring. 𝐈 𝐂𝐀𝐍 𝐇𝐄𝐋𝐏 𝐘𝐎𝐔 𝐖𝐈𝐓𝐇 Writing Work Instructions or SOPs for equipment-heavy operations in any industry, designing PM schedules for multi-location or multi-asset operations, building WO tracking and backlog management systems in Excel, creating maintenance checklists for field use, calculating MTBF from WO data, preparing maintenance budget estimates, building KPI reports for management review, and structured research or analytical writing on technical or operational topics. 𝐏𝐑𝐄𝐕𝐈𝐎𝐔𝐒 𝐁𝐀𝐂𝐊𝐆𝐑𝐎𝐔𝐍𝐃 Before this role I spent four years as an Engineering Planner in manufacturing, covering maintenance scheduling, spare parts inventory management, vendor coordination, and monthly downtime reporting. I also take on freelance research and structured analytical writing when the scope fits. If any of this matches what you are working on, feel free to reach out.

Hi! I'm a Virtual Assistant specializing in presentation design, document formatting, Canva, PowerPoint, and administrative support. I help busy professionals organize documents, create polished presentations, and handle detail-oriented tasks accurately and on time Here is how I can support your business: • Material & Product Catalogs: Creating clean, modern, and high-end PDF catalogs or digital inventory sheets (e.g., Sintered Stone, Marble, Furniture) that match your brand’s luxury aesthetic. • Document Formatting & Clean-up: Reformatting messy layout bids, executive summaries, field coordination logs, and client reports into professional formats. • Presentation Design: Designing or polished up your client-facing slide decks (Canva/PowerPoint) to ensure a premium look. • Project & Admin Support: Handling digital filing, purchase order tracking, and ensuring project documentation is perfectly organized. Why choose me? I understand that first impressions matter. I bring attention to detail, clean layouts, and reliable administrative support to help businesses stay organized and professional. Let's collaborate to make your business operations as beautiful and structured as your designs. Send me a message, and let's discuss your project!

Experience : Corporate Secretary and Executive Assistant to CEO and Board of Directors in Japanese manufacturing and trading company (11 years) Translator and Interpreter (over 12 years) Internal Auditor: JSOX (3 years) Head of Business Planning: Business Planning & Business Control (2 years) Virtual Assistant for global clients (over 4 years) Strength and skills : planning and strategy, business operations, project planning and management, business process improvement, communication, analytical thinking, time management, teamwork and delegation, public speaking, interpersonal skills, problem-solving, data migration, data collection, data cleaning, data entry, data research, data curation, online and market research, data annotation and labeling, office administration and database management, metadata operations, teaching, sourcing and networking, interpreting and translation (English, Bahasa Indonesia, Japanese) Personal Competencies : Attention to details, creativity, willingness to learn new things, quick learner, adaptability, tech savvy Language skills : English, Japanese, Bahasa Indonesia

Self-motivated professional data entry specialist, ecommerce platform based products uploader including shopify woocommerce, magento, bigcommerce, virtuemart and more. I'm magento product listing specialist for more than 6 years of experience. I like to build a long term relationship between me and employer and do my best effort to working on every assignments..