Hire the best Zendesk Specialists in Pakistan
Check out Zendesk Specialists in Pakistan with the skills you need for your next job.
- $15 hourly
- 4.7/5
- (18 jobs)
Hi, I am a Computer Science graduate with a strong foundation in web development. My experience includes designing and customizing WordPress themes, implementing plugins, and optimizing websites for performance and SEO. I'm also working as a Virtual assistant for drop shippers for the past 5 years. My services include: 1) Designing Shopify Dropshipping store from scratch 2) Order placement via Oberlo/Dropified/Manually 3) Customer support (Email Handling, Live Chat) 4) Designing email templates (Email Marketing) 5) Setup Google Analytics 6) Finding winning products 7) Social Media Marketing and Management 8) Install and use apps that save money 9) Content writing for website, product(s) description, manual marketing. 10) Apps that are free and useful for everybody Hiring me as your virtual assistant for your drop shipping store would be of great advantage of you and an honor for me to help you with your business. I’ve learned this while working with other drop shippers how to convert a dissatisfied customer into a satisfied customer. How to make up-sells, how to do more in less time. A few up sell services that I provide 1) Social Media Post 2) Social Media Management 3) Social Media Marketing 4) Social Media Ads 5) Website visitor traffic monitoring You've got any thoughts? Say, Hi! Looking forward to hearing back from you. Thank you!ZendeskData EntryOnline Chat SupportProduct KnowledgeEnglishVirtual AssistanceOrder FulfillmentCustomer ServiceShopifyOrder ProcessingPhone SupportGorgiasEmail SupportCustomer SupportZoho CRM - $6 hourly
- 5.0/5
- (6 jobs)
As an expert customer service specialist with experience in handling diverse customer inquiries and complaints, I am happy to offer my service to the Freelancing community. With a proven track record of delivering customer experiences, I am confident in my ability to contribute to your team's success. I have a Master's degree in Business Administration with Marketing and have about 8 years of working experience in Customer Care and IT Operations. Throughout my career, I have gained the required knowledge and expertise in addressing customer concerns and resolving issues to their satisfaction. I am well-versed in utilizing a range of communication channels, including email, phone, shadow sessions, and chat, to provide prompt and effective support to customers. My ability to multitask, prioritize, and work efficiently under pressure has enabled me to maintain a high level of productivity and deliver the required results. As a customer service specialist, I am responsible for handling customer inquiries, complaints, and support requests. I ensure customer satisfaction and help resolve any issues that customers may have. My services include: • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Resolve customer complaints and issues using sound judgment and problem-solving skills. • Escalate complex or unresolved issues to appropriate teams or management. • Maintain accurate records of customer interactions and transactions. • Provide product information and support to customers. • Follow up with customers to ensure their issues have been resolved and they are satisfied with the service received. • Collaborate with other teams and departments to ensure customer needs are being met. • Continuously develop knowledge of company products and services to provide the best possible support to customers. As a customer care specialist, I understand the importance of clear and effective communication, problem-solving, and building strong relationships with customers. I have a proven track record of delivering exceptional service to customers, resolving complex issues, and exceeding customer satisfaction targets. In addition to my expertise in customer care, I am proficient in using a wide range of productivity tools and following software which enables me to provide valuable insights and support to the team. • Google Suite • Stripe • SmarterTrack • Zoho • Zendesk • Provide Support • Live Chat • GitHub • Canva • Jira • Slack • HubSpot • Microsoft 365 In addition to my technical skills, I have excellent interpersonal skills that allow me to build strong relationships with customers and team members. I am an empathetic listener who can put customers at ease and help them feel heard and understood. My positive attitude toward providing customer experiences is infectious, and I thrive in dynamic environments. I am excited about the opportunity to bring my skills and experience to your organization and contribute to your mission. Thank you for considering my application. I look forward to discussing my qualifications further.ZendeskOrder ProcessingFacebook Ad CampaignIncident ManagementMicrosoft Active DirectoryOffice 365Technical SupportZoho DeskCanvaLive Chat SoftwareExecutive SupportVirtual AssistanceZoho CRMCustomer SupportEmail Support - $5 hourly
- 5.0/5
- (11 jobs)
I have experience more than 3 years of experience as an E-Commerce Virtual Assistant and Shopify expert. For me, the Virtual Assistant represents dynamism and the need for quick response. I have in-depth knowledge of Shopify and its extensions. I have gained exposure to various types of projects. The approach to my work goes beyond the job description as I am always looking for a way to improve results. ➤𝐌𝐲 𝐜𝐨𝐫𝐞 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐢𝐬 𝐢𝐧 𝐭𝐡𝐞𝐬𝐞 𝐟𝐢𝐞𝐥𝐝𝐬 𝐛𝐞𝐥𝐨𝐰: (Shopify, Customer Support, Data entry, Etsy, Ali Express, and any kind of E-commerce and business website) ✅ Data Entry ✅ Virtual Assistant Services ✅ E-Commerce Store Management ✅ Product Description Writing ✅ Product Listing and SEO Optimization ✅ Product Research for Dropshipping, FBA ✅ Product Variation ✅ Product Reviews Writing-Rewriting ✅ Product Sourcing ✅ WordPress Data Entry ✅ PDF to MS Word ✅ Website Content Upload ✅ Image Research & Editing ✅ Administrative Assistant ✅ Article Research ✅ LinkedIn Outreach ✅ Scanned PDF to Excel ✅ Email Handling ✅ Data Management, Data Organization / Presentation, Data Analysis ➤𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐚𝐭 𝐒𝐭𝐨𝐫𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:- I have a wide range of knowledge on how to manage an e-commerce store. Experienced in manual listing, editing products, bulk upload, update using the CSV import/export method. I encountered several kinds of product page issues and learned about them. ➤ 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐋𝐢𝐬𝐭𝐢𝐧𝐠/𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 𝐖𝐫𝐢𝐭𝐢𝐧𝐠:- Most of the products in the store cannot be sold because of the horrible listing. The Product title is one of the most vital elements of an optimized product page. If your product title doesn’t contain the proper keywords, and the description is too long, then your bullet point cannot catch the customer's attention. ➤ I have worked with companies using my expertise in: ✅ CRM's: Monday.com - Zendesk - Freshdesk - Georgia- Jobber- ✅ E-commerce platforms: Shopify- Shopbase- Amazon- Ebay- Etsy ✅Project Management: Trello- Slack- Microsoft Meetings- ✅Lead Generation Tools: LinkedIn Sales Navigator- Zoominfo ⏰ Availability: - 09:00 AM to 10:00 PM London time [GMT] - 07:00 AM to 09:00 PM Eastern Standard Time [EST] - 05:00 AM to 05:00 PM Pacific Standard Time [PST] *10 hours per day work commitments with 6 days a week Mon-Sat Fluent English verbal & and written communication skills. I have worked with companies within the US, Canada, UK, Belgium, and Asia. If you have found what you are looking for, let us discuss things and start working together! Thank you! Aqsa AmbreenZendeskShopify AppsCall Center ManagementSocial Media MarketingSales ManagementCoursework AssignmentContent EditingSales & MarketingWordPressShopifyShopify SEOEmail SupportCustomer SupportEmail CommunicationMicrosoft Excel - $15 hourly
- 5.0/5
- (8 jobs)
Having worked in customer service and sales for over 𝐭𝐞𝐧 𝐲𝐞𝐚𝐫𝐬, I have a wealth of experience. In addition to being highly motivated, I can learn quickly, and I am very 𝐭𝐚𝐬𝐤-𝐨𝐫𝐢𝐞𝐧𝐭𝐞𝐝. Through my years in hospitality and sales, I have developed excellent customer service skills and the ability to build rapport. Every aspect of my work is dedicated and committed to 100%. I have a professional and positive phone manner, I can provide 𝐞𝐦𝐚𝐢𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐭𝐢𝐜𝐤𝐞𝐭 𝐡𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐚𝐧𝐝 𝐩𝐡𝐨𝐧𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, and I firmly believe in fully comprehending customers' needs to achieve customer satisfaction. Over the course of my career, I have developed excellent skills in transforming negative situations into positive ones, displaying 𝐞𝐦𝐩𝐚𝐭𝐡𝐲 𝐚𝐧𝐝 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠, 𝐩𝐚𝐭𝐢𝐞𝐧𝐜𝐞, 𝐜𝐚𝐥𝐦𝐧𝐞𝐬𝐬, 𝐚𝐧𝐝 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐭 𝐭𝐢𝐦𝐞 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐬𝐤𝐢𝐥𝐥𝐬. My previous work experience includes providing email and chat support to companies in the following industries: -𝐔𝐩𝐰𝐨𝐫𝐤 𝐈𝐧𝐜. -𝐃𝐮𝐛𝐚𝐢 𝐚𝐢𝐫𝐥𝐢𝐧𝐞𝐬 -𝐀𝐮𝐭𝐨𝐬 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 The following are my areas of expertise: -𝐙𝐞𝐧𝐝𝐞𝐬𝐤 -𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐬. -𝐍𝐞𝐰 𝐚𝐧𝐝 𝐄𝐱𝐢𝐬𝐭𝐢𝐧𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐬𝐚𝐥𝐞𝐬. -𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐯𝐢𝐚 𝐞-𝐦𝐚𝐢𝐥 𝐚𝐧𝐝 𝐜𝐡𝐚𝐭. -𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠/𝐫𝐞𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝐜𝐥𝐢𝐞𝐧𝐭 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬. -𝐅𝐚𝐜𝐞𝐛𝐨𝐨𝐤 & 𝐈𝐧𝐬𝐭𝐚𝐠𝐫𝐚𝐦 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 -𝐆𝐫𝐚𝐩𝐡𝐢𝐜 𝐝𝐞𝐬𝐢𝐠𝐧 Software skills: I am adept with software such as 𝐌𝐒 𝐖𝐨𝐫𝐝, 𝐌𝐒 𝐄𝐱𝐜𝐞𝐥, 𝐏𝐨𝐰𝐞𝐫 𝐏𝐨𝐢𝐧𝐭 𝐚𝐧𝐝 𝐖𝐆 𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞. I am goal-driven and have a proven track record of motivating employees and streamlining processes to enhance efficiency. My efforts have been instrumental in improving live chat customer service protocols at my previous employer. I thrive in high-stress environments, consistently delivering my best work. My passion for engaging with people and my creative approach to problem-solving enable me to achieve my goals and contribute to the success of both my clients and my business.ZendeskLive Chat SoftwareProblem SolvingAdministrative SupportSocial Media MarketingCustomer ServiceContent EditingArticle WritingCustomer SupportOrder TrackingOnline Chat SupportEmail Support - $7 hourly
- 5.0/5
- (19 jobs)
My Goal is to take my Client's store to the next level. 👑 Verified by Upwork 🏆 Top Rated Upwork Freelancer 💯 100% Job Success Score 🏆 10+ Jobs Completed 🕓 4500+ hours worked 💎 100% Client Satisfaction ⭐ Pro Product Listing: Shopify, Amazon, Etsy, eBay ⚜️ My Goal is to Boost Your Business ⚜️ If your' serious about e-commerce success, I can help you. ★★ Thanks for reaching out to me ★★ I'm Muhammad Haris, and I'm here to boost your business to new heights. With a Master's degree in Computer Science and am a seasoned e-commerce professional with over 5 years of hands-on experience in optimizing and managing eCommerce platforms such as Shopify, Etsy, Amazon and eBay. My expertise is in driving sales, enhancing product visibility, and providing top-notch customer experiences. What I Offer: ⭐Shopify⭐ Shopify store setup and management. Customizing store themes, layouts, and graphics. Product Research, Product Listing items, Writing descriptions, and Managing Inventory. Integrating domains, payment gateways, apps, and social media. Handling Charge-backs and Disputes Adding Reviews (Manual and CSV) Bulk Products Import (CSV) ⭐Drop-Shipping⭐ Proficient in managing dropshipping on Shopify, Etsy, eBay, and Amazon. Experienced in sourcing and partnering with reliable suppliers. Order processing, tracking, and issue resolution. Expertise in optimizing product selection for profitability. ⭐Product Research⭐ Market research for product trends and demand. Competitor analysis and pricing research. Keeping abreast of industry and e-commerce trends. Tools (Adspy, Dropship Spy, Dropispy and Drop point). Manual research ( Ali-Express, Ad Library, Trends) ⭐Amazon⭐ Product listing and optimization on the Amazon platform. Managing seller accounts and ensuring compliance. Handling customer inquiries, reviews, and feedback. Tools ( Helium 10 | Jungle Scout | Keepa ) ⭐Additional Skills⭐ Customer Support (Zendesk, FreshDesk, Gorgias, HelpScout Administrative tasks such as email management and data entry. Social media management and content creation. Order Processing Graphic Design (Photoshop, Canva, Photo Room ) Scheduling (Hootsuite, Later, Tailwind, Social Monials) Communication Tools (Slack, Whats-App, Skype) Project Management (Trello, Asana, ClickUp, Notion) Data Entry Applications ( Google Docs/ Google Sheets/ Microsoft Excel / PDF Forms ) File Management (Drop Box / Google Drive / Box ) Media Buying - Facebook/Pinterest (Ad Copies, Creatives, & Campaigns) ⭐Why Choose Me⭐ Proven Track Record:⭐ My track record includes successfully managing and growing e-commerce accounts, resulting in increased revenue and customer satisfaction. Adaptability:⭐ I stay updated with the latest e-commerce trends and algorithms, ensuring that your online presence remains competitive and relevant. Communication:⭐ Clear and timely communication is my priority. Let's collaborate to take your e-commerce venture to new heights. Feel free to reach out, and let's discuss how my skills can contribute to the success of your online business! Best regards, Happy HarisZendeskProduct ListingsDSersAmazon FBAEtsy ListingVirtual AssistanceCanvaShopifyEtsyeBayCustomer SupportDropshippingOrder FulfillmentCustomer ServiceDropified App - $7 hourly
- 5.0/5
- (36 jobs)
Nothing makes me more excited than my clients having a success story to be told! 🏆 Top Rated Upwork VA ⭐ 5-Star Feedback (Mostly) 💯 100% Job Success Score Over the last 5 years of working, I have developed several skills as I was involved with Dropshipping, Product Hunting, Products Listing, customer service, Fulfillment Orders, Data entry, Web Recharge, and quality-driven jobs. I am a self-driven, results-oriented person with a positive outlook on life and a clear focus on high quality and profit. I am reliable, sensitive, ethical, and determined. I am an empathetic communicator who can see things from the point of view of the other person. I can keep up with others and a team player. I'm good at PowerPoint, Excel and Word software applications in particular. LIST OF EXPERTISE: -------------------------- ➡ Intense Product Research & finding Wining Products, ➡ Adding products, prices, variants, SEO descriptions, tags, etc in any e-commerce Store Like, Shopify, Woocommerce, Amazon, eBay ETC ➡ Dropshipping Website Setup ( Dropified, Oberlo ) ➡Basic HTML knowledge ➡Photoshop knowledge ➡Customize Any eCommerce store Theme, Like as, Shopify and Woocommerce ➡Adding collections such as specific names of the collections; for example Jewellery and automatically adding products to specific collections by putting the proper conditions such as tags on each collection. ➡Creating a dropdown menu on the Category /Navigation, Sub-Category Menu either on the main or footer menu. ➡Placing / Fulfillment orders ( Automatically Or Manually ) ➡Placing/ Fulfillment orders using App Like as Dropified, Oberlo ➡Doing Refunds on Shopify, Woocommerce, ➡Cancel order ➡Bundle mapping on Dropified ➡Issuing gift cards/Creating gift cards ➡Searching and filtering ➡Using themes when creating a Shopify, Woocommerce store ➡Social Media Manager ➡Help scout for emails ➡Zendesk email support ➡Facebook Moderator ➡Google Docs ➡Fresh desk ➡Data Entry ➡ Web Recharge ➡Trello ➡G Suite ➡ Live Chat With Customer _________________________________ My Client Feedback Comment ------------------------------------------- quote; His role with us was to process AliExpress orders. He processed many, many thousands of orders with us. Very consistent, extremely hard worker, and super reliable. We are really thankful for how much he contributed to our company." I am available anytime, Seven days every week, Just Massage me in Upwork, I will replay to you in 30 Minute (9 AM to 8 PM - GMT + 5 ) Thanks ZainZendeskTicketing SystemAnswered TicketPersonal AdministrationEmail SupportProduct ResearchAmazonDropshippingCustomer EngagementShopifyCustomer SupportCustomer ServiceData Entry - $8 hourly
- 4.9/5
- (14 jobs)
💫 Open for For Long Term Projects 🏆 Top 10% of Talent on Upwork 🏆 15+ Satisfied Clients 🏆 6000+ Upwork Hours 🏆 4 Years of Experience 🏆 Availability & Working Hours: (40+ hrs/week) Are you in need of excellent Customer Service and Virtual Assistance? Look no further as I'm here to provide exceptional assistance for your business. As a customer service representative, I'm highly attentive and passionate about delivering outstanding experiences. I can handle inquiries, resolve issues, and provide technical support to ensure customer satisfaction. With my diverse industry knowledge, I can adapt quickly to meet your business's needs. As a virtual assistant, I excel at multitasking and organizing tasks efficiently. I can manage calendars, schedule appointments, handle emails, and conduct research. By taking over your administrative work, I'll give you more time to focus on your business. Here's what I offer: Customer Service and Retention: ✓ Responding promptly and professionally to customer inquiries. ✓ Providing information about your products or services. ✓ Resolving complaints and ensuring customer satisfaction. ✓ Processing & managing orders, returns, and exchanges. ✓ Keeping up-to-date with product knowledge and services. Virtual Assistance: ✓ Managing calendars, appointments, and emails. ✓ Conducting market research and competitor analysis. ✓ Organizing databases and spreadsheets. ✓ Assisting with social media management. ✓ Updating products, descriptions and pricing. Think of me as your trusty sidekick, ready to take on any challenge. I'm reliable, adaptable, and committed to meeting deadlines and exceeding your expectations. Let's team up and take your customers' experience to the next level. I'm all about making things better, from your operations to keeping your customers happy. Let's chat about your specific needs. I look forward to being the next rockstar addition to your team!ZendeskAdministrative SupportVirtual AssistanceOrder ProcessingEmail CommunicationCustomer EngagementCustomer SatisfactionShopifyCustomer ExperienceCustomer ServiceOrder TrackingEmail SupportCustomer SupportAnswered TicketOnline Chat Support - $5 hourly
- 5.0/5
- (23 jobs)
Are you busy at the office and need a professional to help with Administrative tasks. Well, today is your lucky day. I am here to do just that. I am your efficient, effective, courteous, and organized Virtual Assistant. I have garnered the skills the know-how to give the benefit of a job well done. I am passionate about making every client feel special and end each call giving them more. LOOKING FOR QUALITY SERVICE...WELL SAY HELLO TO FIRST CLASS. HERE ARE MY SKILLS: * Phone Calls * Data Entry * Customer Service Support and Client Complaint * Email Handling * Lead Generation * Internet Research * Copy and Paste * Proofreading * Photo Editing * Transcription * Web Research * Typing * Files conversion LET ME TAKE THE HASSLE OFF YOUR HANDS. LOOKING FORWARD TO WORKING WITH YOU.ZendeskCMS Product UploadLead GenerationData MiningEmail CommunicationOnline ResearchData EntryTypingMicrosoft Excel - $10 hourly
- 5.0/5
- (14 jobs)
🌟🌟🌟🌟 24/7 Customer Support Service 🌟🌟🌟🌟 🌟🌟🌟🌟 Shopify Expert 🌟🌟🌟🌟 🌟🌟🌟🌟 Virtual Assistant 🌟🌟🌟🌟 I am a versatile professional with expertise in Shopify, customer support, virtual assistance, and tech support. I have honed my skills over the years, and I'm confident that I can help you achieve your business goals. When it comes to customer support, I have extensive experience using CRMs such as Help Crunch, Zendesk, Zoho, and Hubspot. I understand how to provide excellent customer service that keeps your clients happy and satisfied. ✅ Zendesk ✅ Helpcrunch ✅ Zoho ✅ Hubspot ✅ Shopify ✅ Ahrefs ✅ SemRush ✅ Google Analytics ✅ HelpCrunch ✅ WordPress ✅ Canva ✅ Adobe Photoshop As a virtual assistant, I have over 4 years of experience working with multinational companies. During this time, I have performed multiple tasks such as managing emails, scheduling appointments, social media management, and data entry. I am skilled in handling multiple tasks at once and can prioritize them to meet tight deadlines. ✅ Data Entry ✅ Lead Generation ✅ Administration support ✅ Phone Support ✅ Email Support ✅ Live chat support ✅ Products Uploads Furthermore, I have experience in tech support, and I can help resolve any issues that may arise. I am a quick learner and stay up-to-date with the latest technology and tools, which enables me to offer efficient solutions. If you're looking for a dedicated, detail-oriented, and proactive professional, then I'm your ideal candidate. Let's work together to take your business to the next level!ZendeskDispatch & Tracking Solutions LETSSystem AdministrationCustomer ServiceData EntryPhone SupportVirtual AssistanceLiveAgentAdministrative SupportDropshippingWordPressEmail SupportProduct ListingsShopifyCustomer Support - $9 hourly
- 5.0/5
- (3 jobs)
Hey, welcome to my profile! I have been serving as a full-time freelance Fraud Detection and Risk Operations Team Lead in the Fintech Industry since July 2023. Over this time, I've overseen a team of 14 Risk Operations analysts at Atlas Fintech, a prominent Fintech Company known for its accessible rewards credit card and dollar optimization platform in the United States. My primary focus has been on mitigating fraud across various domains including: 👉 ID Theft 👉 Bank Information Theft 👉 Debit Card Information Theft 👉ACH Returns and Debit Card Chargebacks 👉 High-Risk Transactions 👉 Device Intelligence 👉 Payroll Fraud 👉 AML In addition to my expertise in Fintech Risk Operations, I bring over 4 years of experience as a Customer Support Team Lead. My background spans Technical Support, MVNO support (Telecom), E-Commerce Support, and Fintech Customer Support. I excel in handling a high volume of complex and general customer queries through Calls, Live Chat, Email, and Zendesk tickets. My project portfolio includes: 👉 Fraud Detection for a Fintech Company, Atlas USA 👉Technical Support for MVNO and Fintech Company, Unified Signal USA 👉 Customer Support for E-Commerce retail shoe store, The Shoe Mart USA 👉 Customer Support for car wash company, MOD Wash USA 👉 Appointment Setting for an eye clinic, Visionary Eye USA 👉 Technical Assistance for an online learning platform for older adults, The GetSetUp USA Furthermore, I possess expertise in new employee training and onboarding, generating daily, weekly, and monthly performance and progress reports, ensuring teams are well informed about the company's new products and services, managing team schedules, resolving conflicts, handling data, and conducting performance analysis. Proficient in English and adept at system handling, I boast a typing speed of over 50 WPM. I'm proficient in utilizing various CRMs for efficient customer support management, consistently achieving higher CSAT scores. Some of the platforms I'm well-versed in include: 👉Intercom 👉Gorgias 👉 Zendesk 👉 SKU Vault 👉 Big Commerce 👉 Freshdesk 👉 Live Chat Inc 👉 Telbil 👉 Fintech Enablement 👉 Guesty 👉 Slack 👉 Outlook 👉 MS Office (Word & Excel) 👉 Ring Central 👉 Salesforce 👉 Jira 👉 Notion Thank you for taking the time to review my profile. Let's connect and explore how my skills can contribute to your organization's success.ZendeskOnline Chat SupportOrder ProcessingCall Center ManagementOrder TrackingEmail SupportEcommerceGorgiasShopifyMultitaskingProblem Resolution - $8 hourly
- 4.9/5
- (6 jobs)
With over 3+ years of experience in Customer Service and Shopify and other E-commerce virtual assistance, I have developed a keen ability to adapt to and resolve a wide range of customer concerns, from basic to complex issues. My top priority is always ensuring that our customers are happy and satisfied with the way I handle their issues. My expertise includes after-sales customer support, order processing, and Store Management. Whether you need a chat support representative, virtual assistant for your store, email handling expert, or customer service star, I would be delighted to help. Some of my core strengths and skills include managing customer service emails and order lookup, order processing, familiarity with all major e-commerce platforms (including Re-amaze), emailing and communicating with suppliers, Zendesk/Fresh Desk/Gorgias email handling, Shopify/AliExpress/Oberlo/Dropified order handling, Facebook/Instagram customer service, customer service and support via email/chat, phone, GoToMeeting, and TeamViewer, product listing and hunting for hot products for e-commerce stores on Shopify/Amazon/eBay, Google Sheets, disputes and cases management for all major financial institutions, creating custom macros, and social media management. The services I offer include e-commerce store management, customer service email/chat, inventory management, product sourcing, customer service management, virtual assistance, feedback removal, order fulfillment, product listing, email handling, dispute/chargeback management, social media handling, and live chat. I'm an expert in several platforms and applications, including Amazon, eBay, Shopify, Ship Station, Zendesk, Helpscout, Freshdesk, Zoho, Dropified, and Google Suite/Adobe. I am a hard-working, honest individual who is always willing to learn new skills. I am friendly, helpful, and polite, and have a good sense of humor. I'm also able to work independently in busy environments. Please don't hesitate to reach out to me so that we can discuss how my skill set can work for you and your business.ZendeskEmail CommunicationCustomer ServiceOrder FulfillmentCustomer SupportShopifyMultitaskingProduct ListingsDropshippingAnswered TicketAdministrative SupportCustomer SatisfactionEmail SupportOrder Tracking - $9 hourly
- 4.7/5
- (20 jobs)
I am a hardworking and a devoted virtual Assistance for Shopify business owner making their 6 - 7 figure Shopify management relatively easily by handling the most crucial and important tasks. From Email Support to managing their Social Media Content I got it all covered with my 3 years of experience devotion and hard work. I have worked on 6 figure European based Drop Shipping stores doing their A-Z management for websites such as Tieberg.de, Skapu.de and stanbarry.com. Due to 3 years of Drop Shipping experience I have adapted to deal with angry customers in a pressurized workflow due to the slow delivery times, majority of defective goods and other cons of Drop Shipping business. ✔ Responding to Customers in a professional and etiquette manner. ✔ Personalized emails to make them feel they are being heard ✔ Experienced with ZenDesk, FreshDesk, Cayzu and Reamze ✔ Managing returns, refunds, communicating with suppliers, keeping track record of every refund and other financial adjustment with the help of google sheets, drive and google docs. ✔ experienced with everything related to Shopify, such as fighting chargebacks, adding tracking, processing orders, doing refunds and other small VA tasks. ✔ Facebook Customer Support ✔ Order Processing / Dser's I am committed to delivering high quality work with my intensive knowledge and skills that I have perfected on this field, I am always looking for a long term relationship with my Clients. ****** CHECK MY REVIEWS THEY ARE ALL BASED ON SHOPIFY CUSTOMER SUPPORT ****ZendeskeBay PPCShopify SEOAdobe PhotoshopCustomer SupportContent WritingCopywritingeBay ListingPhoto EditingShopify - $8 hourly
- 4.7/5
- (13 jobs)
As a VA and Project Manager, I am dedicated to helping businesses streamline their operations and achieve their goals. With several years of experience in the industry, I have developed a keen eye for detail and a talent for managing complex projects with ease. One of my key strengths is my proficiency in using a range of powerful software tools that help me optimize my work and deliver exceptional results. Specifically, I am highly skilled in using ClickUp, Asana, Monday.com, Hub Staff Expert. I can organize tasks, track progress, and manage deadlines with ease, I can manage teams and delegate tasks, ensuring that everyone is working towards the same objectives and delivering top-quality work. Whether you need help managing projects, coordinating teams, or handling customer calls, I have the expertise and tools to get the job done quickly and effectively. With my help, you can focus on growing your business and achieving your long-term goals, knowing that your operations are in safe and capable hands. Lets have a quick chat to get started! Fatima D.ZendeskTask CoordinationMultitaskingStore ManagementOutbound CallClickUpAdministrative SupportSocial Media Account IntegrationEmail MarketingEcommerceCustomer ServiceTeam ManagementCustomer SupportEmail Communication - $10 hourly
- 4.9/5
- (25 jobs)
🚀 Profile Overview: I am a versatile developer specializing in web development using WordPress and PHP Laravel, Forex bot development for MT4/MT5 platforms, and providing 24/7 customer support. 💻 Services Offered: 🌐 Web Development: WordPress & PHP Laravel: Custom, scalable websites tailored to your needs. eCommerce & Business Websites: Secure, responsive designs for all industries. SEO Optimization: Boost your site's search engine ranking. 📈 Forex Bot Development: Custom MT4/MT5 Bots: Tailored automation systems for your strategies. Ready-Made Bots: Profitable, pre-built bots ready to deploy. Support & Optimization: Ensuring efficiency and profitability. 📞 Customer Support Services: 24/7 Multichannel Support: Providing email, chat, and ticket-based support. Issue Resolution & CRM Management: Skilled in tools like Zendesk and Callbell to ensure smooth client interactions. 👍 Why Choose Me? 🏆 Expertise Across Web, Forex & Support: Years of delivering high-quality results in all areas. 🎯 Client-Centric Approach: Your needs are always my top priority. 💡 Affordable Rates & Ongoing Support: Competitive pricing with continued assistance. Let’s bring your website, trading bot, or customer service solution to life! 📩 Contact me to get started.ZendeskCryptocurrencyTrading AutomationDesktop ApplicationMetaTrader 4ChatGPT API IntegrationChatbotArtificial IntelligenceCRM DevelopmentCustomer SupportExpert SystemForex TradingAPI IntegrationSEO ContentResponsive DesignEcommerce Website DevelopmentWeb DevelopmentWordPress Development - $6 hourly
- 5.0/5
- (8 jobs)
About Me: I have 10 plus years of Customer Service Experience, over the Phone, Email, and Chat. I have worked with multinational companies based out of USA and UK. Started out as an Agent and grew to become an Operations manager. In my tenure I have trained agents offshore and have done Quality Audits. I will be personally working on your Gig. What you can Expect: Very professional, Courteous, First contact resolution, Dealing with difficult/irate customers, Resolving disputes, Understanding different accents, Decision making (on your approval only), Trustworthy, Reliable and Confidential (No information will be shared with anyone), Quick learner, Time management, Available 24/7 Internet, and Power backup. Noise Cancellation Headphone Ticketing System / Software Experience: Zoho CRM, Zendesk, Jira, Linnworks Order Management, SellerChamp Slack, Intercom, MS Office, G Suite. CyberSource, 3CX, ChatIQ, SnapEngage, BoldChat, Confluence, Tawk.to, ApexChat PayPal, Checkout, Amazon, eBay, Etsy, Shopify Gorgias (Support Agent Power User Shopify Certified), ReturnGo, ShipMonk, Gumtree, Monday, Reamaze, CallRail, ServiceM8 Business Size Experience: Startup, Small (10-99 employees), Fortune 500 Customer Experience Services: Auditing Calls/Emails/Chats for Quality Assurance, Chat Support, Inbound Inquiries, Call Support, Customer Feedback Documentation, Team Management, KPI Metric Development, E-Commerce Management, Product Onboarding, Order Processing, Email Support Industry Experience: Consumer Goods, Automotive, Education, Real Estate, TelecomZendeskQuality AuditAdobe LightroomCustomer RetentionCustomer SupportIntercomGorgiasCustomer ServiceOnline Chat SupportShopifyPhone SupportEmail SupportJiraOrder ProcessingEcommerce Support - $6 hourly
- 5.0/5
- (29 jobs)
It has been more than a year now I am working as a Shopify store manager. Creating a new store, linking domain, adding payment gateway (stripe & paypal), installing theme, editing theme, navigation, creating new collections, footer menu, and adding new products are the skills I am expert in. ✅ Shopify store setup ✅ Product Listing ✅ Product Research ✅ Media Buying - Campaign Setup ✅ Creative Creation for Marketing ✅ Order Fulfillment ✅ Customer Support ✅ Dispute handling on stripe ✔️ The tools that I can use when doing product research and product listing: 🔥 Dropified/ Oberlo/ CjDropship/ ZenDrop/ DSers for product listing 🔥 AdSpy, Drop point, Dropispy, ZenDrop, AliDropship, and Niche Scrapper 🔥 Loox, Judge.me, AliReview, Ryviu, Shopify reviews ✔️ I can help you find: 🔥 Trending & Winning DropShipping Products 🔥 Product Keywords Research 🔥 Competitor`s Ads 🔥 Facebook Targeting Suggestions 🔥 AliExpress Supplier 🔥 Profit Calculations 🔥 Custom Video Ad ✔️ Niches in which i will find Shopify dropshipping products for you: ✅ Home & Kitchen ✅ Sports & Outdoor ✅ Beauty & Health ✅ Baby ✅ Home & Garden ✅ Consumer Electronics ✅ Pets ✅ Tools ✅ Gifts & Accessories ✅ Phone Accessories And many more... ✔️ Shopify Product Listing I am an expert in listing products in Shopify. I can import products with Oberlo, Dropified, CjDropship, ZenDrop, and any other tool or website you wish to import products from. I can do the following when importing products: 👉 Shopify Product Listing 👉 Shopify Product Upload 👉 Title (SEO Optimized) 👉 Product Description 👉 SKU/Custom SKUs 👉 Variants mapping/ variants creation 👉 Product Tags 👉 Product Images 👉 Image Editing 👉 Product SEO 👉 Create Categories and SuSaRa3229#bcategories If you have any questions, then feel free to contact me. Sincerely, AnwaarZendeskShopifyDropshippingShopify ThemeAliExpressShipping & Order Fulfillment SoftwareProduct ListingsShopify AppsProduct ResearchCustomer SupportEcommerce Store SetupEcommerce Product Upload - $10 hourly
- 5.0/5
- (7 jobs)
Thank you for visiting my profile. My name is Tehniat Sohail and I am happy to be of assistance. If you are looking for someone with the following skills and strengths, please look no further. --Over 7 years of experience in the call center industry (Phone, email, and chat) --Ability to handle multiple projects: Inbound and Outbound Sales, Customer service, Technical support, Virtual assistant, Translation and Transcription --Great communication and interpersonal skills --Ability to work under pressure, in a fast-paced environment, and be a team player --Energetic, self-motivated, trustworthy, hardworking, relentless, and very optimistic.ZendeskData EntryCustomer SupportOrder FulfillmentTime ManagementProduct KnowledgeEmail SupportEmail Communication - $30 hourly
- 5.0/5
- (10 jobs)
Enthusiastic, fair and goal oriented are best fit to explain my capabilities. I have expertise on: - Excel - Word - Google sheet - Avaya Agent - Account Payable / Account Receivable - Account/Credit Card Reconciliations - Customer dealing - Payroll Management - Invoicing - Inbox Management - Order Sourcing - Financial Outreach - Financial Reporting - Commission Report - For Workers - Journal Entries - Finding and correcting incorrect Transactions. A group player considering each involvement as portion of a learning bend. As a seasoned learner, I am passionate about writing, expressing and addressing the issues at different platforms. Adaptable to any sort of environment, I have been associated with different organizations, which has enhanced my bottom up knowledge. Totally willing to grow my skills while I consider myself a learner till date.ZendeskTask CoordinationAccount ManagementQuickBooks OnlineGoogle SheetsWave AccountingAccounting ReportBookkeepingIntuit QuickBooksAccounts ReceivableAccounts PayableInvoicingPayroll Accounting - $10 hourly
- 5.0/5
- (19 jobs)
Greetings! Thank you for visiting my profile. Seeking a professional expert in Technical Support, IT solutions, Zapier automation, and custom form development with Jotform and Typeform? You've come to the right expert! 🌐 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐂𝐚𝐧 𝐄𝐱𝐩𝐞𝐜𝐭 𝐟𝐫𝐨𝐦 𝐌𝐲 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬: With a strong foundation in technical support and IT solutions, I ensure your systems run seamlessly while providing expert services in automation and form development. My comprehensive approach covers everything from troubleshooting technical issues to building efficient workflows that connect your tools and enhance productivity. ________________________________________ ✅ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 & 𝐈𝐓 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: I specialize in resolving technical challenges and optimizing systems to enhance your digital experience. My support services include: • Diagnosing and troubleshooting hardware/software issues • Network configuration and maintenance • System upgrades and security • Remote support and IT consultation • Software installation and updates ________________________________________ ✅ 𝐙𝐚𝐩𝐢𝐞𝐫 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐟𝐨𝐫 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧: Automate repetitive tasks with my Zapier expertise! I connect your favorite apps, streamline processes, and create custom workflows tailored to your business needs. I integrate with a variety of tools, such as: • CRM platforms (Salesforce, HubSpot, etc.) • Social media and email marketing tools • E-commerce platforms • And many more! ________________________________________ ✅ 𝐂𝐮𝐬𝐭𝐨𝐦 𝐅𝐨𝐫𝐦𝐬/𝐐𝐮𝐢𝐳𝐳𝐞𝐬 𝐰𝐢𝐭𝐡 𝐉𝐨𝐭𝐟𝐨𝐫𝐦 & 𝐓𝐲𝐩𝐞𝐟𝐨𝐫𝐦: From basic contact forms to complex surveys, I create user-friendly and responsive forms and complex quizzes that capture data effectively. I also specialize in gathering, analyzing, and presenting data from forms and quizzes, delivering valuable insights to support informed decision-making. My form services include: • Custom form design with branding elements • Advanced conditional logic for personalized experiences • Multi-step forms and quizzes • Mobile-optimized design for on-the-go users • Automated email notifications and thank you pages • Data Collection & Reporting ________________________________________ If you need a versatile professional with a commitment to quality and efficiency, let’s work together to achieve your goals. I'm available for consultations via Upwork messages or Zoom to discuss your specific requirements. Let’s streamline your technical operations and take your productivity to the next level!ZendeskAccount ManagementMicrosoft ExcelGoogle FormsRemote IT ManagementSQLMicrosoft Power BIQuizCustomer SupportZapierJiraTypeformJotformIT SupportTechnical Support - $5 hourly
- 5.0/5
- (4 jobs)
🌟 Tired of losing customers due to poor support? Let’s change that together! 🌟 - 💼 5+ years of experience in customer support, consistently achieving a 98% customer satisfaction rate. - ⚙️ Proficient in Zendesk, Freshdesk, Salesforce, and Intercom, optimizing workflows and boosting efficiency. - 📞 Handled over 10,000 customer inquiries across email, live chat, and phone, ensuring quick and accurate resolutions. - 🚀 Improved customer retention by 25% through personalized support and proactive problem-solving. - 🎯 Conflict resolution expert with a 90% success rate in turning potential escalations into positive experiences. - 📊 Leveraged customer feedback and analytics to reduce support tickets by 15%, enhancing overall service quality. - 🔄 Quick to adapt to new tools and processes, ensuring seamless integration into existing workflows. - 🌍 Provided 24/7 support to global customers, ensuring continuous service and satisfaction across all time zones. Let’s connect and discuss how I can help you transform your customer support into a key driver of business growth! 🚀ZendeskHubSpotEcommerce Order FulfillmentCustomer ServiceCustomer SupportData EntryClient ManagementInventory ManagementAdministrative SupportOrder TrackingInbound InquiryEmail SupportOrder ProcessingPhone SupportOnline Chat Support - $10 hourly
- 5.0/5
- (11 jobs)
🌟 𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝘁𝗿𝗮𝗼𝗿𝗱𝗶𝗻𝗮𝗶𝗿𝗲! 🌟 🔍 𝗔𝗯𝗼𝘂𝘁 𝗠𝗲: Hey there! I'm Waseem, your dedicated Customer Service Specialist. Passionate about providing top-notch service, I thrive on turning customer interactions into memorable experiences. 💎 𝙒𝙄𝙏𝙃 𝙎𝙆𝙄𝙇𝙇 𝘾𝙀𝙍𝙏𝙄𝙁𝙄𝘾𝘼𝙏𝙄𝙊𝙉 𝙄𝙉 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 🥇 10+ years of PRO Customer Service, Operations Specialist ✅ Native English Speaker ✅ Work in your timezone ✅ Excelling in delivering Fortune 500-scale projects 💼 𝗦𝗸𝗶𝗹𝗹𝘀: 📞 Customer Support 📧 Email Support 💬 Live Chat Engagement 🤝 Executive Virtual Assistant 🫶 Customer-Focused Approach 🌟 Problem Resolution Maestro 🚀 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲: I don't just handle inquiries; I create customer connections. With a friendly demeanor and a solution-oriented mindset, I'm here to ensure your customers feel heard and valued. 🌟 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗠𝗲 𝗔𝗽𝗮𝗿𝘁: My secret sauce? A perfect mix of empathy and efficiency. Every interaction is an opportunity to exceed expectations and leave a lasting positive impression. 💬 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗢𝗳𝗳𝗲𝗿𝗲𝗱: 🔹Prompt and Polite Customer Support 🔹Engaging Live Chat Assistance 🔹Swift and Effective Problem Resolution 🖥️ 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲𝘀 𝗮𝗻𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝗮𝗺 𝗦𝗮𝘃𝘃𝘆 𝘄𝗶𝘁𝗵 🔹Zendesk 🔹Freshdesk 🔹Gorgias 🔹Shopify 🔹Intercom 🔹Hubspot 🔹Slack 🔹Asana 🔹Salesforce 🔹Ringcentral 🔹Zoho CRM 🔹Google Docs 📈 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: 🌟 Maintained 100% Customer Satisfaction in previous roles 🚀 Reduced response time by 20% 💬 𝗟𝗲𝘁'𝘀 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲: Ready to elevate your customer service game? Let's discuss how I can contribute to your success. Your happy customers are just a message away! 🚀📬ZendeskChat & Messaging SoftwareChatbotCommunicationsVirtual AssistanceSocial Media Account SetupCustomer SupportOnline Chat SupportEmail SupportCustomer Relationship ManagementCustomer ServiceSalesEmail CommunicationMicrosoft Excel - $7 hourly
- 5.0/5
- (12 jobs)
*Professional Summary* ✔️ Six years of experience in eCommerce Customer Service. ✔️ Proven ability to drive growth and enhance service quality across platforms such as Shopify, Amazon, eBay, Magento, and WooCommerce. ✔️ Leadership experience managing a team of 50 agents in a BPO environment. ✔️ Successful oversight of various customer service projects, consistently exceeding client expectations. *Technical Skills* ✔️ Proficient in a diverse array of technical support tools, including: ✔️ ZenDesk ✔️ FreshDesk ✔️ Help Scout ✔️ Gorgias ✔️ Live Chat Solutions (Intercom, JivoChat, Tawk.to, Tidio) ✔️ HubSpot ✔️ Focused on leveraging latest innovations to ensure exceptional service delivery and client satisfaction. *Work Environment* ✔️ Operate from a professional home office equipped with: ✔️ High-performance PC and two backup laptops. ✔️ Reliable 50 MB/s internet connection with additional backups. *Services Offered* ✔️ Customer Support: Specialization in eCommerce platforms. ✔️ Technical Support: Specialization in providing technical support (Level 1 and 2). ✔️ Virtual Assistant: Expertise in Shopify VA services. ✔️ Lead Generation: Targeted and effective strategies. ✔️ Social Media Marketing: Strategic and impactful approaches. ✔️ Chat Support: Efficient and responsive solutions. ✔️ Email Support: Timely and professional service. ✔️ Data Entry: Accurate and organized data handling. *Why Choose Me Over Other Freelancers?* ✔️ Outstanding Client Feedback highlighting the value I provide. ✔️ Commitment to exceeding expectations consistently. ✔️ 100% Satisfaction Guarantee on all services. *Availability* ✔️ Available 24/7 to discuss project needs. ✔️ Ready to demonstrate how my eCommerce Customer Service and technical support can significantly enhance your business. Feel free to reach out at any time.ZendeskTechnical SupportProduct KnowledgeOnline Chat SupportCustomer ServiceSocial Media PluginBusiness Process Outsourcing IT ServicesEmail CommunicationCustomer SupportOrder FulfillmentEmail SupportOrder TrackingData Entry - $15 hourly
- 4.9/5
- (35 jobs)
𝗪𝗲𝗹𝗰𝗼𝗺𝗲 𝘁𝗼 𝗠𝘆 𝗣𝗿𝗼𝗳𝗶𝗹𝗲! I'm Owais Ahmed, a dynamic professional with a diverse skill set spanning Mechanical Engineering, Customer Support and Graphic Design. With a solid background in each area, I offer a unique blend of expertise to meet your business needs. 𝗠𝗲𝗰𝗵𝗮𝗻𝗶𝗰𝗮𝗹 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: 🏆 Decade of Expertise in Mechanical Engineering, Delivering Solutions and Making Lives Better 🏆 Served in Multiple Industries such as FMCG, Home Appliances, Shoes, Railway and Automobile ✅ CAD Design and Drafting Using Software's such as AutoCAD, SolidWorks, Solid Edge, Creo and CATIA ✅ Product and Research Development ✅ Mechanical Engineering Consulting ✅ HVAC System Design ✅ Machine Design ✅ Technical Writing ✅ Project Management ✅ Reverse Engineering 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: 🏆 Over 5 Years of Dedicated Customer Support and Success Experience 🏆 Successfully Served Clients in E-commerce, Software, and Telecommunications ✅ Proficiency in Customer Support Platforms ✅ Strong Communication Skills ✅ Problem-Solving Abilities ✅ Effective Task Management ✅ Conflict Resolution Expertise 𝗚𝗿𝗮𝗽𝗵𝗶𝗰 𝗗𝗲𝘀𝗶𝗴𝗻 𝗮𝗻𝗱 𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝘀𝘁𝗲𝗿𝘆: 🏆 10+ years of graphic design mastery 🏆 200+ impactful presentations crafted for diverse industries ✅ Presentation Design ✅ Graphic Design ✅ Video Editing ✅ AI Tools I am excited to bring my wealth of experience to your projects. Let's collaborate and achieve excellence together!ZendeskTechnical WritingMarket AnalysisMicrosoft ExcelPhoto EditingImage EditingCREOPreziGoogle SlidesCanvaAdobe Premiere ProCustomer ServiceVideo EditingMicrosoft PowerPointPresentation DesignCATIASolidWorksAdobe IllustratorAdobe PhotoshopAutodesk AutoCAD - $5 hourly
- 4.7/5
- (5 jobs)
With over six years of experience, I am in this industry since high school. I have learned sufficiently what exactly customer service is. Also, the industry fascinated me in a way that I could never switch even being a Software Engineering graduate. In my six years as a customer and technical support professional, I've - Developed high-level problem-solving abilities and the capacity to provide answers to difficult customer support problems. - A broad range of expertise. encompassing the whole range of administrative tasks, program and coordination, account management, and customer care and support. - Communicating effectively and proactively. Effective communication is one of my strengths. With a diverse experience in this domain, I can proudly claim my expertise in providing professional, efficient, and high-quality Email, Phone, and LiveChat to delight customers. I have acquired a wide range of CRM software skills, including ZENDESK, FRESHDESK, SALESFORCE, Helpscout, Bluehost, LiveChat INTERCOM, AND GORGIAS, and I always aspire to learn more possible platforms. In addition to this, I am also experienced in E-commerce businesses using Shopify, AliExpress, Oberlo, Alibaba, eBay, and Amazon. Customer service expertise spanning more than six years. I get along well with people of various temperaments from all over the world and enjoy getting to know my client's customers. Learning new procedures, techniques, systems, and technologies has always been exciting to me. I will also impart the knowledge and abilities I have gathered through the years. I take pleasure in multitasking and achieving my client's objectives in this way. I am a very fast learner, have a strong sense of motivation, and am very task-oriented. I enjoy creating a routine or a method that I can work inside as I gain more experience. I have mastered the art of making bad situations good, demonstrating empathy and understanding, being patient, establishing rapport, remaining cool, and having outstanding time management and a happy attitude. I also love writing. With an experience of 4+ years, I am writing for almost all niches, with professional writing skills and original content creation. I have also been working full-time as a customer services executive, where I wrote their technical replies and customer-facing content. I am proficient in WordPress installation, customization, publishing, support and maintenance, responsive designing, etc. Therefore, the content created by me is always effective and self-edited. Therefore, what I send you will frequently be published the same. Moreover, I love to do tasks I am not familiar with.ZendeskCRM SoftwareEmail SupportGorgiasCustomer ExperienceFreshworks CRMClient ManagementOnline Chat SupportSalesforce CRMCustomer ServicePhone SupportTechnical Writing - $30 hourly
- 4.9/5
- (6 jobs)
I am an ECommerce manager and social media enthusiast. I worked in various industries to develop my skills and experiences and I am hungry for knowledge. My passion for learning is insatiable. From an early age, I learned that quality employees are very crucial for the success of the company. Working in various industries has helped me comprehend what is most important - Passion and Perseverance. One cannot go without the other. All things can be learned and mastered if we have the passion to do it with an open mind. Passion can never be enough if we don’t have the perseverance to keep on learning and re-learning what our passion has brought to the table. Having experiences in various industries like travel, education, fitness, and pet accessories with positions in sales, marketing, store management, chat support, social media management, and content creation will aid me in having different approaches to handling tasks and analyzing data to be able to make quality output that I can be proud of and you will be able to make good use of. I am multifaceted and quick to learn various tasks. I have a CAN-DO attitude and never give up on achieving quality work that gets me back-to-back appreciation. Services offered are as follows: * Social Media Marketing & Management includes Content Planning, Creation, Design, and Scheduling * Graphic Design (Logos, Brochures, Flyers, Cover Photos, Brand Guidelines, etc.) * Shopify Store Management ( orders fulfillment requesting, replacement, refunding, etc.) * WooCommerce Store Management (orders fulfillment requesting, replacement, refunding, etc.) * Responding to Chargebacks (PayPal, Credit Card) * Copywriting * Chat Support (Zendesk, Amazon) * Amazon VA (handling customer reviews, placing replacements, providing refunds, converting negative reviews to positive using all possible ways to satisfy customers, maintaining good image of brands with best customer support) * Virtual Assistance * Administrative Support * Data Entry * Product Review Writing * Presentation Design (educational courses, pitch decks, sales & marketing, and others ) * Project Management (using ClickUp, scheduling, assigning, coordinating, processing, and tracking till completion)ZendeskAmazonCustomer SupportLinkedIn Campaign ManagerSocial Media MarketingSocial Media ManagementGraphic DesignMicrosoft PowerPoint - $8 hourly
- 4.7/5
- (8 jobs)
🏆 Your growth and success are my objectives 🏅 This is Uzair with more than 6 years of experience working as a Customer Support Representative(CSR)! I have worked on different projects and for some of the most influential companies, like Tabby Town Rentals, Aiesthetic record, NSF(Next Step Funded), Burly Boyz Moving,Prestine Connections, Food panda, Uber Eats, DIEM the App home services. I am fluent in English language, and have excellent Email and Chat Support Skills. I am passionate about creating the best customer experience. I am organized and able to handle multiple inquiries, even in stressful situations. Through my experience, I have learned to efficiently solve any kind of issue that may occur. I am proactive and a real problem solver. I am not scared to take new challenges and I will always give myself a 100%. I offer my expertise as a 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞, providing: - Exceptional English Communication skills - Handling Inbound/outbound calls - Handling emails and live chat - Offline tasks such as data entry - Digital Marketing - Appointment Scheduling - CRM Handling Why choose me? - Customer Satisfaction - 24/7 Services - Dedicated and Fast internet - Electricity Backup - Increase sales and revenue - Improve customer satisfaction and loyalty - Boost your brand awareness and reputation General customer support queries (Live chat, email, phone, SMS, Facebook, Instagram, Linkedin, WhatsApp or Telegram etc) Respond to queries with an agreed script or even without a script with proper reasonable answers Phone support on call or even on zoom call support. I will provide complete technical customer care and customer support to our clients. Looking forward to hearing from you.ZendeskTechnical SupportAdministrative SupportVirtual AssistanceClient ManagementCustomer ServiceProperty ManagementCustomer SupportSalesforce CRMZoho CRMOnline Chat SupportEmail SupportReal Estate - $5 hourly
- 5.0/5
- (11 jobs)
🌟 Elevate Your Customer Service Game with a Pro! 🌟 Greetings, Upwork family! I'm a seasoned Customer Service Specialist, armed with a plethora of experience and a knack for elevating customer experiences to stellar heights. Specializing in high-ticket resolutions across Zendesk, Gorgias, and Freshdesk, I'm here to transform your customer support from efficient to extraordinary. 🚀 🔹 Why I Stand Out 🔹 Diverse Expertise: From e-commerce stores to SaaS platforms and even handling the complexities of Amazon big store support, my background is as diverse as it is deep. This versatility allows me to adapt swiftly to your unique needs, ensuring top-tier service across the board. High-Ticket Maestro: Skilled in navigating and resolving high-stakes inquiries, I ensure your most valued customers always leave the conversation feeling more than satisfied. Multi-Channel Wizardry: Expertise in both email 📧 and chat 💬 support means I'm equipped to engage your customers where they are, delivering prompt, empathetic, and effective solutions. A Touch of Magic: My approach is simple - anticipate, solve, and delight. I'm not just solving problems; I'm crafting memorable experiences that turn customers into loyal fans. 🌈 Commitment to Excellence 🌈 Opting for me means choosing a partner who values your customers as much as you do. I bring not just skills, but a passion for making every interaction a positive echo of your brand's promise. Let's work together to make your customer service a beacon of excellence and reliability in your industry. 🚀 Let's Make Customer Service Your Superpower! 🚀 Ready to upgrade your customer support journey? Click 'Hire' and let's start a conversation on how we can achieve greatness together. Your customers are waiting for their next amazing service experience. Let's not keep them waiting!ZendeskHigh-Ticket ClosingGorgiasEmail SupportOnline Chat SupportCustomer SupportAdobe PhotoshopLogo DesignAdobe InDesignCanvaPrint DesignFlyer DesignPoster DesignAdobe IllustratorGraphic Design Want to browse more freelancers?
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