FreePBX | Asterisk | 3CX | FusionPBX | Issabel PBX | Vital PBX | Bicom Systems | Zoom | GoTo Connect | RingCentral | Nextiva | Talkdesk | Cisco WebEx | 8x8 Communications | Twilio | Amazon | Yeastar | Magnus Billing | Vapi AI Agents | Retelai Agents | Livekit AI Agents | N8n ai automation | SMS compliance specialist | 10DLC | shortcode
Multi-PBX Deployment Expertise: Proficient in deploying and managing systems like FreePBX, Asterisk, 3CX, FusionPBX, Issabel PBX, VitalPBX, and Bicom Systems to deliver scalable and reliable VoIP solutions for businesses.
Unified Communications Solutions: Delivered enterprise-grade communication systems using platforms like Zoom, RingCentral, Nextiva, Talkdesk, Cisco WebEx, and 8x8 Communications, ensuring seamless collaboration and enhanced productivity.
FreePBX Sangoma Connect App: Expertise in setting up the Sangoma Connect App for SMS and calling, delivering a seamless mobile communication experience fully integrated with FreePBX systems.
Custom Module Development: Designed and deployed custom modules on FreePBX and FusionPBX to enhance features like call reporting, routing, and multi-tenant PBX capabilities.
Expertise in migrations between on-premises systems (e.g., FreePBX, 3CX, Asterisk, FusionPBX, VitalPBX, Issabel PBX) and cloud-based systems (e.g., Zoom, RingCentral, Nextiva, Talkdesk, Cisco WebEx, 8x8 Communications).
SIP Trunking Expertise: Extensive experience integrating and configuring SIP trunks from top providers, including Twilio, Bandwidth, Commio, Flowroute, DIDWW, DIDForSale, Nextiva, Skyetel, Telnyx, Sinch, SignalWire, and VoIP Innovations for optimal call quality and cost efficiency.
High-Availability Deployments: Implemented clustered PBX solutions (FreePBX, Issabel, VitalPBX) for high availability and fault tolerance, minimizing operational downtime.
Customized SIP Trunking Configurations: Configured secure and efficient SIP trunks integrated with platforms like Goto Connect and Nextiva.
Customized and Scalable Call Center Solutions: Integrated platforms like GoTo Connect with predictive dialers, FreePBX and Custom CRM systems to get tone analysis and sentiment analysis.
WebRTC and Browser-Based Communication: Implemented WebRTC solutions for voice, video, and chat across platforms such as FreePBX, FusionPBX, and Issabel PBX, enabling browser-based communication without plugins.
Enhanced Security Configurations: Expertise in securing PBX systems with firewalls, fail2ban, and SIP encryption, ensuring robust protection against VoIP fraud and cyberattacks. especially BruteForce attacks.
Microsoft Teams Integration: Configured direct routing between Microsoft Teams and PBX systems like Asterisk, FreePBX, and Kamailio sip server enabling unified PSTN calling solutions.
Multi-Channel IVR Solutions: Developed complex IVR systems across platforms like FreePBX, Issabel, and FusionPBX, featuring dynamic menu options, queue prioritization, and time-based routing.
Provisioning and Endpoint Management: Automated provisioning for devices like Polycom, Yealink, and Grandstream, Cisco 7800, 8800, 7900, SPA series using FreePBX’s EPM (Endpoint Manager), GotoConnect, Ring Central, Talkdesk, CiscoWebex
Call Analytics and Reporting: Built dashboards on top of Asterisk based systems especially FreePBX to track KPIs such as Peak hours, Answered calls, Unanswered Calls, Call Analytics, Call Recordings, Role based Access system, Customer Call Survey Feedbacks etc.
CRM Integration: Seamlessly connected PBX systems like 3CX and FreePBX with CRMs (e.g., Salesforce, Zoho, Odoo ERP, Sugar CRM) to enable click-to-call functionality and call logging for enhanced client interactions.
Voicemail and Fax Solutions: Configured advanced voicemail-to-email and fax-over-IP (FoIP) solutions across platforms like FreePBX to meet diverse business needs.
Legacy System Integration: Expertise in bridging legacy PBX systems with modern solutions, enabling cost-effective transitions and hybrid environments.
FreePBX
Customer Support
Asterisk
Cisco Certified Network Professional
Cisco CallManager
Technical Support
AWS CloudFront
AWS Server Migration
VoIP
Linux
LAMP Administration
Business with 10-99 Employees
MySQL
Talkdesk
OpenSIPS
Ruman S.
Lahore, Pakistan
$10/hr
5.0
1 jobs
I am a VoIP engineer and VICIdial expert with extensive experience in configuring and optimizing call center solutions. I specialize in setting up inbound and outbound calls, IVRs, avatars, and custom scripts to enhance efficiency. I provide end-to-end VICIdial support, including retrieving dialing data, call recordings, troubleshooting, and ensuring seamless performance. With deep expertise in VoIP, call routing, and system administration, I deliver custom solutions tailored to your business needs. Additionally, I offer agent training to maximize productivity. Let’s build a high-performing call center together!
Call Center Management
VICIDIAL
Campaign Reporting
Inbound Inquiry
Outbound Sales
Outbound Call
Transferring Phone Calls
IT Support
Online Chat Support
Report
Junaid F.
Bannu, Pakistan
$10/hr
4.9
50 jobs
Greetings,
Are you in need of VOIP PBX setup and IP calls, SMS, and call center features for your business?
I am Junaid, a certified Asterisk, a 3cx certified (beginner to advanced) Engineer.
My job responsibilities include Installation and configuration of IP PBX on cloud platforms such as Vultr, AWS (Lightsail, ec2), Digitalocean, Azure, and on-site installation on local machines or virtual machines. I am an Asterisk certified, 3cx advanced certified engineer, FreePBX, and FusionPBX expert.
My Graduation is in Telecom and have seven years of experience in IT, VOIP, and Server Administration.
Skills (VOIP)
- Install, Configure, and set VOIP Pbx on Linux and Windows operating systems.
- Configure custom domain and DNS setup with SSL configuration or Let's encrypt.
- PBX Configuration includes extensions creation, Ring Groupes, IVR (Digital Receptionist) Call
Queues, Time Conditions, Inbound and Outbound routes setup, and Voicemail.
- SIP Trunk configuration for external inbound and outbound calls. The SIP setting also includes the
network configuration and port (SIP 5060) setup.
- Network and Firewall setup for smooth call routing on UDP and TCP protocols.
- IP Phones ( Yealink, Fanvil, or Grandstream phones) and softphones (Xlite, Microsip, 3cx, Zoiper)
configurations and provisioning with the PBX server.
- Integration of third-party software like open source CRM (Vtiger, Zoho, Oddo), Billing software
(ASTPP, A2billing).
- Voice codecs and Transcoding setup.
- Call flow app designing.
- Troubleshoot the errors and issues in configuring the PBX.
- Provide ongoing support and troubleshoot the issues on remote Anydesk or Zoom.
VICIDIAL :
Inbound and outbound campaign configuration. Predictive dialing campaigns, Preview dialing campaigns, and soundboard setup.
Installation and configuration of cluster setup containing database server, web server and telephony server.
IVR setup in ViciDial
AI Voicebot
We can use Asterisk to build your AI Agent that will handle the custom call flow and handle tasks.
Integration of Microsoft Azure Speech to Text, Text to Speech and OpenAI with Asterisk/Freepbx
Linux and IT Skills
I am a certified RHEL administrator working on web server installation and configuration on Apache and Nginx, file system, installation, ownership, and permission, partitions, Archive compression tools and Rsync, Fdisk partitioning cases, Process and daemons, and performance monitoring. My job responsibilities as Linux admin include:
- Installing VOIP PBX servers or Application servers on Apache and Nginx.
- Configure Nginx as a Reverse proxy server.
-Taking Backup of the Pbx and restoring on the new server.
- Cron job scheduling in Linux for monthly and weekly backup, auto-renewal, and auto-recording
deletion
- Basic and advanced file system management and swap files.
- Cisco certified network administrator, having work experience on Cisco switches, routers, and
bridges.
- Basic skills include Windows servers 2012, 2016, and desktop Windows 10, 8, and 7.
- DNS and IP aliasing.
- RPM Install, upgrade, and erase packages in Linux.
- Performance monitoring using tools like Top, find, and FSH.
- Database Administration. VOIP Servers mainly use Mysql, MariaDB, and Postgresql.
Services
- AWS Cloud Computing. Managing ec2 and Lightsail instances.
- Aws S3 bucket configuration. Integrate S3 with external application servers.
- ServerClient model NFS server
- VSFTP Services
- Samba Server
- DNS server
- Mail Server
- Proxy server
"I'm a highly skilled IT and administrative professional with a strong foundation in Cisco networking as a Cisco Certified CCNA. My expertise extends to various IT domains, including MCSA, ERP software, MS365, Google Sheets, website development, web hosting, and logo design. I've successfully worked on a wide range of IT projects, from building and maintaining websites to crafting distinctive brand logos.
In addition to my technical proficiency, I also possess a deep knowledge of financial management and accounting, making me proficient in total account management and maintenance. My multifaceted skill set allows me to offer a comprehensive range of IT and administrative services, from network setup and system administration to financial analysis and bookkeeping.
I am passionate about helping businesses and organizations optimize their operations and IT infrastructure while ensuring financial stability. Let's connect and discuss how I can bring my expertise to support your specific needs."
Linux
Information Technology
Administrative Support
LAN Administration
ERP Software
Cisco Certified Network Associate
Microsoft Excel
Microsoft Outlook
Google Sheets
OpenVPN
Website
Web Hosting
Ubuntu
VoIP PBX
PfSense
Abdus S.
Islamabad, Pakistan
$15/hr
5.0
22 jobs
Top Rated IT Infrastructure & Security Engineer with 700+ hours on Upwork and a 100% Job Success Score. I keep phone systems, firewalls, and servers running for small businesses and MSPs — so your team stays connected, protected, and productive.
What I do:
✔ IT Support & Helpdesk — remote troubleshooting, ticket handling (Tier 1–3), user onboarding/offboarding, printer and endpoint issues, and ongoing support contracts for businesses and MSPs
✔ 3CX VoIP — new deployments, V18→V20 migrations, SIP trunk configuration (Twilio, Broadvoice), IVR, queues, DID routing, integrations, and troubleshooting
✔ FortiGate firewalls — SSL-VPN setup for remote teams, firewall policies, split tunneling, secure remote access, and web filtering
✔ VMware virtualization — ESXi and vCenter administration, VM provisioning, migrations (P2V/V2V), performance troubleshooting, and host maintenance
✔ Backup & disaster recovery — Veeam configuration, backup health checks, and restore testing for VMware environments
✔ Infrastructure & Information Security — network segmentation (VLANs), firewall hardening, VPN security, access control, MFA rollout, patch management, and security best practices to protect your business data
✔ Microsoft 365 & Intune — tenant administration, Exchange Online, device enrollment, and MDM policies
✔ Networking — network design & deployments, troubleshooting, and network optimization
✔ Server administration — Windows Server, RHEL/Linux, Active Directory, and day-to-day IT support
How I work:
I follow ITIL-aligned practices — structured incident and change management, proper documentation, and root-cause fixes instead of quick patches. Fast response times, clear documentation after every job, and plain-English updates — no jargon, no disappearing mid-project. I've handled everything from single urgent fixes to long-term support contracts, and my clients keep coming back because things get done right the first time.
Let's talk:
Message me with your issue — I'll tell you honestly whether I can fix it, how long it will take, and what it will cost. No overselling, no surprises.
IT Support
Veeam
Microsoft Intune
Helpdesk
3CX
Office 365
Network Security
Technical Support
Customer Support
Windows Server
Ubiquiti
System Administration
Network Administration
VoIP
Firewall
VMware Administration
Red Hat Enterprise Linux
Disaster Recovery
Microsoft Active Directory
FortiGate Firewall
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