Hire the Best Intercom Specialists
in Pakistan

7 years as a Senior Level Customer retention and support specialist awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service team. I was trained at a large contact center in Pakistan. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. I am an outstanding multitasker who thrives in a fast-paced high-pressure work environment. I am curious and am constantly learning. I spend 30 minutes a day on my learning. I know how to maintain solid customer relations by handling questions and concerns with conscientiousness. I offer an optimal blend of efficiency, precision, and top-notch service quality. My enthusiasm and passion infuse every task I undertake. Count on me for swift response times and unwavering commitment to confidentiality. I am knowledgeable in the use of the following CRM and Software: ✅ Go High Level ✅ Zendesk ✅ Qorox ✅ Sticky.io ✅ Intercom ✅FreshDesk ✅Hubspot ✅ Xencall Dial ✅ Active Campaign ✅ Vici Dialer ✅Zoiper ✅CRM ✅ Microsoft Office Suite, ✅ Google Docs and Google Sheet ✅ HelpScout ✅ Zoho CRM ✅ Reamaze ✔️Project Management Trello - Slack - Google Meet Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator.

Professional Offerings: 👨🏼‍✈️ Team Lead, 💻 Technical Support 💰 E-commerce, 💻 Shopify, 💻 Woo Commerce, 💻 Chat Support, 🕺🏼 Social Media Management, 📧 Email management 💵 Email Marketing, 💻 Project Management,  - Dispute management, Klarna, PayPal ,Stripe  - Administrative tasks, Order Processing, Handling PayPal and Klarna disputes, Internet Research, and Social Media Handling.  - Customer Services Software, Zendesk, Zoho Mail, Gorgias, Tawk.to, Intercom, Gsuit, Outlook, Salesforce, Hubsport, and Jira  - Tools and Internal communication software: Slack, Skype, Shopify, Alibaba, Google Docs, Excel, Google Spreadsheet, Notion, Clickup, and Trello. I am a seasoned customer support specialist with over 7 years of experience, recognized as a Top Rated Plus freelancer on Upwork. Throughout my career, I have excelled in managing customer interactions and ensuring high satisfaction levels. My expertise lies in team management, quality assurance, and delivering exceptional service promptly. I’m a professional in Business Administration (MBA degree). I have also developed fluency in the English Language along with a good command of Listening, Writing, and speaking. I will streamline your processes and help you remove blocks that are hindering your vision, mission, and goals. Key Skills and Specializations: - Customer Support Management: Proven ability to lead and mentor teams to deliver outstanding customer service. - Customer Retention Customer retention is the difficult part of customer service and I’m quite good at it as I have able to reduce churn to 85%. - CRM Expertise: Proficient in utilizing advanced CRM platforms such as Zendesk, Freshdesk, Salesforce, Gorgias, and Intercom to streamline support processes and maximize efficiency. - Services as a VA: Provide a comprehensive range of services tailored to support businesses and professionals across various industries, excel in administrative tasks such as managing emails, calendars, and travel arrangements, ensuring efficient organization and seamless scheduling. - Dispute Resolution: Successfully managed disputes on PayPal, Klarna, and Stripe, mitigating risks and achieving favorable outcomes for clients and customers alike. - Quality Assurance: Implementing rigorous QA standards to maintain service excellence and uphold client satisfaction. - Flexibility and Adaptability: Adapting swiftly to evolving customer needs and operational requirements to ensure seamless service delivery. - Order Management : (Shopify, OBERLO, Obordesk, Ali Express and Amazon) - Klaviyo - Sms Bumps Client Commitment: I am dedicated to exceeding client expectations by delivering prompt, personalized support and fostering long-term relationships based on trust and reliability. My proactive approach to problem-solving and commitment to quality ensures that all customer interactions are handled with professionalism and efficiency. I believe that the customer is always right and hence forwarding my belief I will achieve and maintain my 99.9% client satisfaction and constantly work on improving my skill set. If you're looking for an experienced Virtual Assistant I'm the person you need. I will suggest you try my services which are highly affordable yet flexible and up to your mark. Your satisfaction is my criterion for success :)

🟢 Hi! I help 𝘀𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress free by handling customer emails, shipping delays, and refunds using clear, 𝘀𝗼𝗽 𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 that reduce 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀. Over the past five-plus years, I’ve helped eCommerce (Shopify and WooCommerce) store owners and dropshippers respond quickly and professionally to customer inquiries through live chat and email support. I efficiently manage orders, returns, refunds, exchanges, and chargebacks, especially within Shopify Admin, where I have strong expertise. By building streamlined workflows with macros and templates, I save valuable time and ensure consistent support quality. I also create comprehensive FAQ documents and help centers that significantly reduce repetitive support tickets and provide insightful reports on response times, customer satisfaction (CSAT), and emerging support trends. 🎯 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 can do: • Order processing, tracking, and modifications • Refunds, cancellations, and Order Drafting • Updating customer details (addresses, e-mails, contacts) • Creating discount codes and managing subscriptions • Supplier communication for seamless order fulfillment • Handling chargebacks and inquiries. and more... 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: • Managing Facebook pages: hiding negative comments, responding to messages, and moderating interactions to maintain a positive brand image • Responding to customer inquiries on TikTok, Instagram, and Meta pages 𝗧𝗼𝗼𝗹𝘀 𝗜’𝗺 𝗔𝗱𝗲𝗽𝘁 𝗶𝗻: • E-mail and Live Chat Support Platforms: Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, Private-Mail, Strato Webmail, e-desk, Rich panel and more... • Messaging, Team Communication and Other tools: Slack, Skype, Discord, WhatsApp, WeChat, Linnworks (Order Management), Fulfilment China (Order Management), Service Point (Supplier Coordination) ... • Order & Parcel Tracking Tools: USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, 24Track, Universal Parcel, Global Tracking and more... 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: I use ChatGPT Plus and DeepL to deliver smooth, professional support in: German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and more... 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝗘-𝗺𝗮𝗶𝗹 & 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗶𝘁𝗵: Five Leafs (Fashion eCommerce) Nex, Limited (Dropshipping & Fulfillment | UK) Wonderpaws (Pet Products eCommerce | UK) Limitless Jewelry (Jewelry eCommerce | Canada) NorryFashion (Fashion eCommerce | Netherlands) DeAutoUnie (Netherlands | Shopify + Trengo + Outlook) Stijlster (Netherlands | Shopify + Outlook) Rudolf-Emilia (Germany | Shopify + Gmail) The ForexFunder (UK | CRM Support) Emilia Stockholm (Sweden | Shopify + Strato Webmail) Lina Stockholm (Sweden | Shopify + Private-Mail) Kanavi Design (USA | WooCommerce + Helpdesk) Forciano (France | WooCommerce + Outlook) 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲: • 24/7 availability, including weekends and holidays • Calm, clear communication, even under pressure • Deep Shopify knowledge with end-to-end support capability • Quick response times and precise attention to detail • Long-term mindset focused on building brand loyalty and customer happiness For higher-volume stores or peak periods, I can scale support with trained backup capacity under my supervision to maintain timely, accurate, and consistent customer service. You will always communicate directly with me, and I remain fully responsible for service quality, workflow management, and client satisfaction. I don’t just respond to customers, I represent your brand with care and professionalism. Every interaction is a chance to build trust, create positive experiences, and turn first-time buyers into loyal customers. 😏 𝗦𝘁𝗶𝗹𝗹 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝗶𝘁? If you're ready to give your customers the experience they truly deserve, feel free to send me a message on Upwork. Let’s build something great together.

Hello, I'm Bushra, a Top-Rated Upwork freelancer with over 7 years of experience in Customer Support, Technical Support, and Virtual Assistance. I hold a Bachelor's degree in Computer Science and have built a strong track record of helping SaaS, eCommerce, DTC, B2B, and Blockchain businesses deliver exceptional customer experiences while optimizing their support operations. Throughout my career, I have successfully managed customer support projects across multiple industries, specializing in Tier 1 and Tier 2 technical support, helpdesk administration, and workflow optimization. I have hands-on experience configuring and managing platforms such as Zendesk, Freshdesk, Gorgias, Intercom, and GoHighLevel (GHL), including automation, ticket routing, chatbot implementation, knowledge base management, and support process improvements. I have worked with numerous eCommerce, dropshipping, and retail brands, supporting customers across English, Dutch, German, and French markets. My background also includes extensive experience supporting Blockchain and Cryptocurrency companies, where I handled technical inquiries, account-related issues, and platform troubleshooting. Some of the well-known companies and platforms I have worked with include PatPat, Classtag, and Adidas, along with a wide range of startups and growing online businesses. I am highly proficient in industry-leading tools such as Shopify, Klaviyo, Jira, ClickUp, Gorgias, Zendesk, Freshdesk, Intercom, GoHighLevel, and many other CRM, helpdesk, and collaboration platforms. I adapt quickly to new systems and enjoy streamlining workflows to improve both customer satisfaction and operational efficiency. In addition to technical expertise, I believe that clear communication, reliability, and trust are the foundation of every successful client relationship. Whether I'm managing customer inquiries, implementing support automations, configuring helpdesk systems, or collaborating with cross-functional teams, I focus on delivering accurate, timely, and customer-centric solutions. My experience includes providing email, chat, and phone support for companies based in the United States, United Kingdom, Europe, and Australia. I also worked as a Technical Email Support Specialist for AT&T Inc. and have supported numerous international businesses with technical troubleshooting, billing inquiries, account management, order processing, and customer retention. If you're looking for a dependable professional who combines technical expertise with exceptional customer service skills, I would be delighted to contribute to your team's success. I am committed to delivering high-quality support, improving customer satisfaction, and helping businesses scale through efficient and reliable customer service operations.

I help forex brokers, prop firms, fintech companies, and trading-related businesses handle customer support, live chat, admin operations, affiliate outreach, and finance-related client communication. I have 12+ years of hands-on experience in the forex trading industry, along with a decade-old Upwork profile and long-term experience working with trading companies. My main strength is forex and prop firm customer support, where industry knowledge matters more than generic support experience. I have worked as a live chat operator, ticket support agent, virtual assistant, and customer support representative for forex brokers, prop firms, and financial companies, including CapitalStreetFX, GOAT Funded Trader, Invezz Group, and other trading-related businesses. I understand the type of questions traders ask every day, including: • Account setup and dashboard issues • MT4, MT5, TradeLocker, cTrader, and trading platform questions • KYC and verification problems • Payout and withdrawal queries • Drawdown, consistency, leverage, breach, and risk rule explanations • News trading, copy trading, EA, and prohibited strategy questions • Payment, refund, and account access issues • Angry or confused trader communication through live chat, email, or ticketing systems Because I am also a forex trader myself, I can communicate with traders in a clear, calm, and practical way. I do not need basic training on forex terms, prop firm rules, platforms, spreads, leverage, drawdown, or trader psychology. Alongside customer support, I can also help with affiliate outreach, guest posting, link building, and partnership management for forex and finance businesses. As the founder of Forex92 and BestPropFirmGuide, I have experience in broker research, financial publishing, outreach, and relationship-building in the forex industry. My work and contributions have appeared on major financial platforms including Yahoo Finance, FXStreet, DailyForex, FXDailyReport, LeapRate, FXOpen, AZForexBrokers, and other trading-related websites. Core services I can provide: • Forex and prop firm live chat support • Email and ticket support • Zendesk, Intercom, CRM, and helpdesk support • Trader onboarding and account assistance • Support macros, canned replies, FAQs, and help center content • Admin and virtual assistant support for trading companies • Affiliate outreach and partner communication • Guest posting and finance link building outreach • Broker, prop firm, and trading platform research If you need someone who understands forex, prop firms, traders, support pressure, and finance-related operations, I can help you manage your clients more professionally and reduce the workload on your team.

👋 Hi, I’m Zubair Ahmad — your Customer Support Specialist dedicated to delivering exceptional service and memorable customer experiences. With 4+ years of experience supporting international businesses, I help brands provide fast, friendly, and dependable customer service across chat, email, and helpdesk platforms. My approach is simple: clear communication, empathy, and efficient problem-solving to keep your customers satisfied and loyal. ⭐ What I Can Help You With Live Chat Support (multi-chat handling) Email Support & Ticket Resolution Helpdesk Management & CRM updates Order processing, refunds, exchanges & tracking Billing, subscription, Recharge & Loop support Cold Calling & Appointment Setting (if required) Virtual Assistant tasks (data entry, reporting, admin support) 🛠 Tools & Platforms I’m Experienced With Zendesk · Freshdesk · Gorgias · Intercom · Richpanel · Helpdesk · Fortifi · Shipmonk · Checkout Champ · Fulfillment Manager · Recharge · Loop · HubSpot · Shopify — and many more. 🔥 Why Clients Choose Me Customer-Centric Approach – I listen, understand, and resolve with patience and professionalism. Clear, Polished English – Responses that reduce confusion and increase customer satisfaction. Fast & Efficient – Skilled at handling multiple chats/emails without compromising quality. Adaptable & Tech-Savvy – Quick to learn new systems, SOPs, and brand voice. Reliable & Professional – Available, consistent, and committed to long-term collaboration. 🚀 Let’s Work Together If you’re looking for a dependable Customer Support Specialist who can improve your response times, boost satisfaction, and represent your brand with care — I’m here to help. 📩 Feel free to message me, and I’ll be happy to discuss your project and how I can support your business. — Zubair Ahmad