Hire the best Intercom Specialists in Pakistan

Check out Intercom Specialists in Pakistan with the skills you need for your next job.
  • $40 hourly
    🚀 Welcome to my Profile! Your Path to Excellence Starts Here 🚀 🌟 Hi there! I'm Faisal Irfan, a Senior Front-End Developer and Email Extraordinaire right here on Upwork. I specialize in crafting pixel-perfect HTML Emails and stunning Landing Pages. 🌟 🎓 Certified Marketing Cloud Guru 🌟 🔥 Salesforce Certified Marketing Cloud Maestro 🌟 📧 Salesforce Certified Email Sorcerer 🌟 🛠️ Salesforce Certified Developer Dynamo 🌟 💼 Salesforce Certified Account Engagement Expert 🌟 🚀 Salesforce Certified JavaScript Developer 🌟 🎯 Udacity Front-End Wizard 🌟 With nearly five years of experience, I've mastered projects of all shapes and sizes, bringing unparalleled expertise to your digital doorstep. My Skills Stack is a Symphony of Success: ✅ HTML5/CSS3, Sass/Less, and More! ✅ JavaScript, jQuery, Bootstrap - Your Toolkit for Success! ✅ BEM Methodology Whiz 🌟 ✅ Seamless Pardot Integration 🌟 Why Choose Me for Your Journey: ✅ Your satisfaction is my ultimate goal - I don't rest until you're delighted! ✅ I'm your communication ally, and every project delivery is a masterpiece. ✅ Unleash originality and creativity with every project - I breathe life into your ideas. My Passport of Experience Includes: 💌 Mailchimp 🚀 Hubspot 📨 Pardot 📩 Sendgrid 🚀 Active Campaign 📧 Zoho 🌐 Outlook 📨 Constant Contact 🚀 Marketo 📩 Pipedrive 📧 Iterable 💌 Campaign Monitor 🚀 Salesforce 📨 Salesforce Marketing Cloud 📩 ActiveCampaign 📧 Getresponse 💌 Aweber 🚀 Mailer Lite 📨 Drip 📩 Infusionsoft 🚀 Convertkit 📧 Mautic 🌐 Dot Digital 📨 Sendinblue 📈 Email Design & Development 🌐 Newsletter Design & Development 🚀 MJML (Responsive Email Framework) Feel the Pulse of Success! Let's Connect and Ignite Your Project with Brilliance. Your Success Awaits! 🔥
    vsuc_fltilesrefresh_TrophyIcon Intercom
    SendGrid
    Mautic
    Litmus
    Email Template Development
    Microsoft Outlook Development
    Pardot Development
    Salesforce Marketing Cloud
    HTML Newsletter
    Mailchimp
    PSD to Mailchimp
    PSD to HTML
    Pardot
    HubSpot
    Email Design
  • $45 hourly
    Visualize Your Next Project… 🕵 What will it mean to you: ⚡︎ To have it done by a reliable expert? ⚡︎ To have it completed on time and budget? ⚡︎ To have it perform better than you expected? That’s what you get when you work with me. 𝐑𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐧𝐨𝐰! 🎓 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒 ✔️ Email & SMS Deliverability Certification - Klaviyo Academy ✔️ Marketing Software - HubSpot Academy ✔️ Contextual Marketing - HubSpot Academy ✔️ Sales Software - HubSpot Academy ✔️ Frictionless Sales - HubSpot Academy 🟧 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 ✔️ 14 years (19500+ hours) of proven experience on Upwork. ✔️ Completed 450+ jobs & projects on Upwork. ✔️ 24 years of total professional experience working for companies all across the globe. ⭐ Zendesk ⭐ Freshworks/Freshdesk/Freshservice/Freshsales ⭐ Intercom ⭐ HubSpot ⭐ Klaviyo ⭐ ActiveCampaign ⭐ Any other CRM since they operate almost the same I will revamp any CRM and Customer Support system, specifically tailored for your business needs. I translate your strategic vision into tangible results through technology implementation. 𝐓𝐄𝐒𝐓𝐈𝐌𝐎𝐍𝐈𝐀𝐋𝐒 My dedication to client satisfaction has earned me over 300 five ⭐ reviews on Upwork, contributing to my Top Rated status. Here are a couple of them: 👍 [You should hire Muhammad] I know it can feel like trying to find a needle in a haystack on Upwork, but I can tell you Muhammad is one of those rare needles. He is fantastic. He knows Zendesk like the back of his hand. He pays close attention to detail and moves very fast. He does extra things that will make your life easier and if you need something changed or customized he makes it happen quickly. He made our life easy and had us up and running with Zendesk very quickly. Thank you so much Muhammad! -Nick 👍 Muhammad has been a strength to our project to optimize use of Zendesk. He has really helped to elevate the system so that the customer is communicated properly and effectively. He helped us set up several Zapier and Wufoo forms to help assist our returns processing. He is an asset to any project that looks to make the most out of Zendesk tools. I hope him the best on his future endeavors. We would surely bring him back to work on our projects in the future. 👍 Muhammad did an outstanding job helping me get started with FreshDesk. I knew very little about the platform myself, so not only did he perform the necessary setup, he also served as a consultant/trainer to help me understand the platform. Any time I had a question, he was available to help me figure out how things worked. Now things are running smoothly without his assistance so I have ended the contract, but I would not hesitate to hire him again if needed. 🎯 𝐌𝐘 𝐌𝐈𝐒𝐒𝐈𝐎𝐍... 𝐀𝐍𝐃 𝐏𝐑𝐎𝐌𝐈𝐒𝐄 Be your silent efficiency partner. I empower businesses by maximizing ROI through streamlined CRM/Helpdesk systems. My methods deliver: ✔️ 𝑹𝒆𝒅𝒖𝒄𝒆𝒅 𝒐𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒂𝒍 𝒄𝒐𝒔𝒕: Save on manual tasks and unnecessary overhead. ✔️ 𝑬𝒏𝒉𝒂𝒏𝒄𝒆𝒅 𝒑𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒗𝒊𝒕𝒚: Free your team from repetitive work to focus on high-impact tasks. ✔️ 𝑰𝒎𝒑𝒓𝒐𝒗𝒆𝒅 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒔𝒂𝒕𝒊𝒔𝒇𝒂𝒄𝒕𝒊𝒐𝒏: Faster response times and smoother workflows mean happier clients. ✔️ 𝑫𝒂𝒕𝒂-𝒅𝒓𝒊𝒗𝒆𝒏 𝒐𝒑𝒕𝒊𝒎𝒊𝒛𝒂𝒕𝒊𝒐𝒏: Guaranteed measurable results, not just promises. ✔️ 𝑷𝒆𝒂𝒄𝒆 𝒐𝒇 𝒎𝒊𝒏𝒅: Focus on your business goals with the confidence that your operations are running smoothly and effectively behind the scenes. ✔️ 𝑬𝒎𝒑𝒐𝒘𝒆𝒓 𝒚𝒐𝒖𝒓 𝒕𝒆𝒂𝒎𝒔: Give your Support, Marketing, and Sales teams the tools and guidance they need to excel and consistently deliver their best. ✅ 𝐋𝐄𝐓'𝐒 𝐆𝐄𝐓 𝐒𝐓𝐀𝐑𝐓𝐄𝐃! Whether you have a clear vision or just a vague sense of what needs improvement, I'm here to guide you step-by-step towards streamlined workflows. 🎖️ My CRM/Helpdesk expertise covers: ► 𝐓𝐢𝐜𝐤𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Streamline your support process with intuitive ticketing systems, automated workflows, and priority routing. ► 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Build stronger customer relationships with personalized interactions, detailed customer profiles, and segmentation tools. ► 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 & 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: Gain valuable insights into your customer data with comprehensive reports and dashboards, allowing you to make data-driven decisions. ► 𝐀𝐍𝐃 𝐌𝐔𝐂𝐇 𝐌𝐎𝐑𝐄! I have extensive experience implementing countless other features to optimize your CRM/Helpdesk for your unique needs. 👉 You're guaranteed to get unlimited support even after we close the project. It is paramount to me that you are comfortable with your system always! Let's connect for further discussions. I am just a message away! Cheers, Zafar
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Digital Marketing
    Marketing Automation
    Email Marketing
    Email Campaign Setup
    Email Automation
    Chatbot Development
    Helpdesk
    Zapier
    Zoho CRM
    Freshworks CRM
    Freshdesk
    Zendesk
    CRM Software
    HubSpot
  • $6 hourly
    About Me: I have 10 plus years of Customer Service Experience, over the Phone, Email, and Chat. I have worked with multinational companies based out of USA and UK. Started out as an Agent and grew to become an Operations manager. In my tenure I have trained agents offshore and have done Quality Audits. I will be personally working on your Gig. What you can Expect: Very professional, Courteous, First contact resolution, Dealing with difficult/irate customers, Resolving disputes, Understanding different accents, Decision making (on your approval only), Trustworthy, Reliable and Confidential (No information will be shared with anyone), Quick learner, Time management, Available 24/7 Internet, and Power backup. Noise Cancellation Headphone Ticketing System / Software Experience: Zoho CRM, Zendesk, Jira, Linnworks Order Management, SellerChamp Slack, Intercom, MS Office, G Suite. CyberSource, 3CX, ChatIQ, SnapEngage, BoldChat, Confluence, Tawk.to, ApexChat PayPal, Checkout, Amazon, eBay, Etsy, Shopify Gorgias (Support Agent Power User Shopify Certified), ReturnGo, ShipMonk, Gumtree, Monday, Reamaze, CallRail, ServiceM8 Business Size Experience: Startup, Small (10-99 employees), Fortune 500 Customer Experience Services: Auditing Calls/Emails/Chats for Quality Assurance, Chat Support, Inbound Inquiries, Call Support, Customer Feedback Documentation, Team Management, KPI Metric Development, E-Commerce Management, Product Onboarding, Order Processing, Email Support Industry Experience: Consumer Goods, Automotive, Education, Real Estate, Telecom
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Quality Audit
    Adobe Lightroom
    Customer Retention
    Customer Support
    Gorgias
    Customer Service
    Online Chat Support
    Shopify
    Zendesk
    Phone Support
    Email Support
    Jira
    Order Processing
    Ecommerce Support
  • $8 hourly
    Thank you for visiting! With over five years of experience as a dedicated customer support specialist and a proven track record as a fraud analyst in the fintech industry, I bring a unique blend of skills to the table. My expertise spans email, chat, and phone support, eCommerce management, rental management, and fraud mitigation across various domains. I have successfully managed teams, created and updated SOPs, and consistently delivered outstanding results. Since July 2023, I have been working as a full-time freelance Fraud Analyst for a prominent fintech company known for its accessible rewards credit card and dollar optimization platform in the United States. My primary focus has been on mitigating fraud in various areas, including: ID Theft Bank Statements Verification Debit Card Information Theft ACH Returns and Debit Card Chargebacks High-Risk Transactions Monitoring Device Intelligence User Intelligence Payroll Fraud AML Additionally, I possess expertise in new employee training and onboarding, generating daily, weekly, and monthly performance and progress reports, keeping teams informed about the company's new products and services, managing team schedules, resolving conflicts, handling data, and conducting performance analysis. Let's work together to exceed your customers' expectations and safeguard your business against fraud.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Fraud Detection
    FinTech
    Interpersonal Skills
    Virtual Assistance
    Customer Service
    Email Support
    Online Chat Support
    Ecommerce Support
    Property Management
    Zendesk
    Communications
  • $12 hourly
    I started working in the call center industry back in 2004 as a telesales agent. After a year, in 2005, I started working as a customer support representative. As a CSR, I've provided email, chat, and phone support to numerous businesses like eCommerce stores, meal planner, email provider, software developers, online learning platforms, etc.. I have worked on different helpdesk programs like Zendesk, Front, Kayako, LiveChat, etc. I've good command over Shopify, woocommerce, and Amazon store. I have worked on Intercom, Jira/Atlassian along with different other CRMs. I am fairly advanced at computer applications like Microsoft Office, Google docs, Email clients, Anti- Virus or Anti-Spyware programs. Also, I'm a quick learner, so learning new tools, programs, or applications is always fun and easy for me. Also, I have worked as a Call Center Manager for more than five years. My duties as the manager included but were not limited to taking care of different projects, hiring new agents, training and evaluating them, managing shifts, and keeping the clients happy.  :) Currently, I'm pursuing PhD in the field of Sports Psychology. I love playing with my kids. A die-hard fan of Manchester United Football Club. Watch Hollywood movies all the time though my favorite is Gladiator. Currently enjoying Marvel Universe and Games of Thrones.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Customer Service
    Phone Communication
    Email Etiquette
    Technical Support
    Email Communication
    Online Chat Support
    Call Center Management
    Zendesk
  • $4 hourly
    5 years as a Senior Level Customer retention and support specialist awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service team. I was trained at a large contact center in Pakistan. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. I am an outstanding multitasker who thrives in a fast-paced high-pressure work environment. I am curious and am constantly learning. I spend 30 minutes a day on my learning. I know how to maintain solid customer relations by handling questions and concerns with conscientiousness. I offer an optimal blend of efficiency, precision, and top-notch service quality. My enthusiasm and passion infuse every task I undertake. Count on me for swift response times and unwavering commitment to confidentiality. I am knowledgeable in the use of the following CRM and Software: ✅ Go High Level ✅ Zendesk ✅ Qorox ✅ Sticky.io ✅ Intercom ✅FreshDesk ✅Hubspot ✅ Xencall Dial ✅ Active Campaign ✅ Vici Dialer ✅Zoiper ✅CRM ✅ Microsoft Office Suite, ✅ Google Docs and Google Sheet ✅ HelpScout ✅ Zoho CRM ✅ Reamaze ✔️Project Management Trello - Slack - Google Meet Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Marketing Plan
    Sales
    Research & Strategy
    Active Listening
    Problem Solving
    Customer Support
    Critical Thinking Skills
    Customer Retention Strategy
    Communication Skills
    Strategic Plan
    Time Management
    Online Chat Support
    Phone Support
    Email Support
  • $30 hourly
    Overview: A good team worker with a friendly and approachable personality, willing to solve problems and seeking a supportive and dynamic working environment. Excellent interpersonal skills and a natural communicator, which makes it easy to interact with all types of people from different backgrounds. Team management skills as demonstrated by working with IDERA, a tech company based out of Houston, USA. Leadership Skills proved by being elected as the Team Lead (Renewals) while managing a team of 10 people. A reliable, trustworthy and hardworking individual, striving for a career in the Tech industry. Experience: With over 4 years of experience in the retention business. I have worked as a Team Lead (DevOps Renewals) while managing a team of 10 people for the past 4 years at a Tech company based in the United States. My daily tasks included ensuring smooth renewal operations, managing quarterly renewal inventory/targets, providing top notch support to clients all across the globe, coordination between off-shore teams and answering any client queries and addressing the issues in real time. I have a strong grip over several CRM's including SalesForce, Stripe, Zendesk, Chargify, Intercom, FastSpring and Google sheets. Education: Msc Mass Communication (2018-2020)
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Chargify
    Google Sheets
    Stripe
    Sales
    Cloud Management
    Cloud Computing
    Communications
    Product Support
    IT Support
    DevOps
    Customer Retention
    Customer Service
    HubSpot
    Zendesk
  • $12 hourly
    Hey there, I'm Bushra, and I've been rocking the freelancing world on Upwork for quite some time now as I have been a top-rated freelancer for many years on Upwork! I have a Bachelor's in Computer Science under my belt, and I've spent the past seven years diving into customer support, technical assistance, and virtual aid. I have handled so many projects as a technical customer support and virtual assistant agent. I've seen it all, armed with fluent English communication skills and enriched experience working for eCommerce and dropshipping stores. I've worked with most of the platforms and honed a lot of experience; Mainly: PatPat, Qlands, and Adidas. From Gorgias to Klaviyo, Shopify to Klarna, I'm fluent in adapting platforms and tools. And trust me, I'm not just talking the talk—I've put in the hours and the hustle to master each one. But here's the twist: it's not only about the tools; it's about trust and communication. I firmly stand by the belief that trust and clear communication are the pillars of any fruitful endeavor. Whether it's diving into the realm of automation, creating chatbots, or refining triggers and routing systems using platforms like Zendesk, Freshworks, or Intercom, I've consistently stick to these principles. I've had the privilege of working with a diverse array of platforms and tools, each contributing to my expertise and proficiency. Here's a concise list of platforms and tools I have worked with: 𝗔𝗺𝗮𝘇𝗼𝗻 𝗕𝗶𝗴𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗖𝗿𝗶𝘀𝗽 𝗗𝗶𝘀𝗰𝗼𝗿𝗱 𝗲𝗕𝗮𝘆 𝗙𝗿𝗲𝘀𝗵𝘄𝗼𝗿𝗸𝘀 𝗚𝗼𝗿𝗴𝗶𝗮𝘀 𝗛𝗲𝗹𝗽𝗦𝗰𝗼𝘂𝘁 𝗛𝗧𝗠𝗟/𝗖𝗦𝗦 𝗜𝗻𝘁𝗲𝗿𝗰𝗼𝗺 𝗝𝗶𝗿𝗮 𝗞𝗹𝗮𝘃𝗶𝘆𝗼 𝗠𝗮𝗴𝗲𝗻𝘁𝗼 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 𝗢𝗯𝗲𝗿𝗹𝗼 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗭𝗲𝗻𝗱𝗲𝘀𝗸 𝗭𝗼𝗵𝗼 𝗭𝗮𝗽𝗶𝗲𝗿 𝗭𝗼𝗽𝗶𝗺 Overall, if you're looking for a virtual assistant who is not only skilled but also trustworthy and communicative, then Give me a challenge, and I'll rise to meet it. :)
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Technical Analysis
    Cryptocurrency
    Dropshipping
    Gorgias
    Shopify
    Ecommerce
    Customer Support
    IT Support
    Phone Support
    Email Support
    Online Chat Support
    Freshdesk
    Zendesk
    Technical Support
  • $6 hourly
    You are business professional and you need responsible VA to support you in daily tasks? Such as: ✔️Virtual Assistant, ✔️Customer Services, ✔️Project Management, ✔️Social Media Management ✔️ Email management ✔️Email Marketing My name is Ammar and I am an extremely talented and valuable asset. My focus is on efficiency, customer experience, and on achieving customers satisfaction. I am hard working individual with eagerness to learn. Pro active and dependable,with a round the clock availability. I have over 5+ years of progressive experience in these fields. I'm a professional in Business Administration (MBA degree). I have also developed fluency in English Language along with good command of Listening, Writing and speaking. I will streamline your processes and help you remove blocks that are hindering your vision, mission, and goals. My Skills: ✔️Microsoft Office Word, Excel, and Spreadsheet - Google Docs, Google Sheets, Gmail, and Google Calendar (Google Suite) ✔️Excellent in speaking and writing in the English language ✔️ Email Support (FRONT, Helpscout, Outlook, Gmail, Gorgias, Salesforce, Bliss, Zendesk) ✔️ Phone Support ✔️Chat Support via Zendesk, Intercom, Salesforce, Tidio, Freshdesk, Facebook Message, and other online chat application platforms ✔️Customer Service ✔️Order Management (Shopify, OBERLO, Obordesk, Ali Express and Amazon) ✔️ VA needed for making product images in Canva (easy work Shopify adding products and description, editing orders and refunds ✔️Order Fulfillment in Shopify, DSERS, and Aliexpress ✔️Klaviyo ✔️Sms Bumps I believe that customer is always right and hence forwarding my believes i will achieve and maintain my 100% client satisfaction and constantly work on improving my skill set. I strongly believe that clear communication is key for the development and completion of successful work. If you're looking for an experienced Virtual Assistant I'm the person you need, all my skills... I will suggest you to try my services which are highly affordable yet flexible and up-to your mark. Your satisfaction is my criteria to success
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Gorgias
    Customer Service
    SaaS
    Zoho CRM
    Interpersonal Skills
    Shopify
    Salesforce
    Email Support
    Online Chat Support
    Ticketing System
    Support Services Unlimited Dashboard
    Technical Support
    Administrative Support
    Zendesk
  • $12 hourly
    Your customer service secret weapon – Empowering your brand with exceptional support that sets you apart from the competition
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Email Communication
    Communication Etiquette
    Data Entry
    Salesforce
    Time Management
    Customer Support
    Customer Relationship Management
    Order Tracking
    Email Support
    Phone Support
    Zendesk
  • $6 hourly
    Hello, My name is Muhammad Awais. I am a graduate from PSTC College of Engineering, a very reputable institute. I studied Computer Science there. During my studies I worked at an IT agency. I worked as a virtual assistant and customer support representative for their clients. Working there I build my experience in this niche and Now I am here to start my own freelance career. Working there for last several years, I have developed a wide range of skills as a virtual assistant and customer support agent. My strengths and core competencies are - Customer Support - Tech Support - Live Chat Support - Email Support - B2B Lead Generation - LinkedIn Prospecting - Email List Building - LinkedIn Lead Generation - Microsoft Word, Excel files cleaning and Proofreading - Web Researching and Data Finding - Data Entry - CRM Data Entry and Management (Zoho, Airtable, Salesforce, Mailchimp) - Email Marketing - Social Media Marketing and Management - Skip Tracing I am competitive enough to work under tight deadlines and work pressures. I have the ability to mold myself according to given conditions and give 100 percent desired outcomes. Thank you for visiting my profile. Please ping me if you need any of my services. I will never disappoint you. And lastly thank you so much for visiting my profile. BW Muhammad Awais
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Data Scraping
    B2B Lead Generation
    Prospect List
    Lead Generation
    Zendesk
    Customer Service
    Customer Support
    Technical Support
    Email Support
    Online Chat Support
    Microsoft Excel
    LinkedIn
    Data Entry
  • $6 hourly
    General Virtual Assistant for 5 years working with Real Estate Brokerage, Mortgage Lender, and Property Management. Primary role handling Transaction Coordinator's tasks, Listing Management, Administrative Tasks, Data Entry, Social Media Marketing, CRM Management, E-mail marketing, and other personal and business-related task.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Airtable
    Technical Project Management
    Business Management
    Management Skills
    Customer Support Plugin
    Customer Service
    Customer Support
    Phone Communication
    Property Management
    Zendesk
    Online Chat Support
    Tech & IT
    Email Support
    Technical Support
  • $30 hourly
    I believe in providing such exceptional customer service that your customers will rave about it to their friends. Interested in learning more? Check out my brief (1min) introduction video on my profile. Why Choose Me? Proven Excellence: With over 10 years of hands-on experience in providing outstanding customer support, I've mastered the art of turning ordinary transactions into memorable interactions. Multichannel Expertise: Whether it's through phone, email, live chat, or social media, I've got you covered. I know how to engage with your customers on their preferred platforms, making their experience seamless and delightful. Tech Savvy: I'm well-versed in industry-leading customer service tools like Intercom, Zendesk, Hubspot, Salesforce, and Zoho, ensuring that I can hit the ground running and integrate seamlessly with your existing systems. Tailored Solutions: I don't offer one-size-fits-all solutions. Every business is unique, and I'm committed to learning the ins and outs of your products and services. This means I can provide personalized support that leaves your customers feeling heard and valued. Timeliness: Deadlines are sacred to me. I consistently meet or beat them because I understand that punctuality is vital in keeping your customers satisfied. Communication Skills: With my clear English communication skills, I ensure that your customers feel comfortable and well-assisted, no matter their language preferences. What I Can Do for You Resolve customer issues promptly and professionally. Enhance customer satisfaction and loyalty. Provide expert-level support through various communication channels. Learn and adapt to your products and services quickly. Contribute to a seamless and efficient customer support process. Let's work together to take your customer service to the next level. I'm not just here to meet expectations; I'm here to exceed them. Your success is my success, and I can't wait to help you deliver a customer experience that keeps your clients raving and returning for more. Ready to elevate your customer service game? Let's chat!
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Customer Retention
    Customer Service
    Complaint Management
    Ecommerce Support
    Payment Processing
    Online Chat Support
    Inbound Inquiry
    Zendesk
    Zoho CRM
    Customer Service Training
    Phone Support
    Email Support
    Product Onboarding
    Order Tracking
  • $20 hourly
    Hi there! I am a writer & researcher with over 5 years of experience working in various roles in the online education industry. I am experienced in learning management systems, customer support tools such as Intercom, Tawk and other project management & social media tools such as Convertkit, Trello, Google Suite and other similar online tools. I am equally passionate about research work, with experience in surveys, secondary research, analysis and above avergae skills in Excel & Stata. I have diverse writing experience, from technical documentation and reports for an NGO consultancy team in Pakistan to website content, article writing and research writing. I am always looking for challenging projects, newer experiences and long-term working relationships with happy clients. Feel free to reach out :)
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Virtual Assistance
    Data Analysis
    Life Cycle Assessment
    Editing & Proofreading
    Customer Service
    Google Workspace
    Content Writing
    Administrative Support
    Writing
    Market Research
    Stata
  • $25 hourly
    Bubble.io developer with a passion of creating modern websites and MVP using bubble.io and delivering high performance work. I develop and deliver Websites and Web Apps using bubble. I can create UI/UX designs and convert Figma to bubble app. Expertise: - Api integration - Responsive design - Mobile Apps conversion - Charts and graphs - Airtable - Payments Integration - Expertise with Intercom -Stripe/Paypal integration expert! I appreciate your time viewing my profile. If it sounds cool feel free to contact or invite me to your amazing project. Let's make a creative and unique design together.
    vsuc_fltilesrefresh_TrophyIcon Intercom
    Airtable
    CSS 3
    JavaScript
    HTML5
    Flexbox
    Web Development
    Bubble.io
  • $8 hourly
    An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. Strong ability to multi-task and prioritize assigned tasks. Seeking a new, challenging role in a organizations which will utilize existing skills.
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    Customer Service
    Live Chat Software
    Customer Support Plugin
    Email Support
    Zendesk
    Freshdesk
  • $5 hourly
    Hello, and welcome to my Upwork profile! I am a skilled virtual assistant and data entry specialist with over 5 years of experience in these fields. Throughout my career, I have developed a strong skill set in various administrative tasks, including data entry, web research, email management, scheduling appointments, and social media management. As a virtual assistant, I understand the importance of communication and organization. I am able to manage multiple tasks efficiently while ensuring that all work is completed accurately and on time. I am also skilled in using various software and tools to streamline processes and increase productivity. When it comes to data entry, I am meticulous and detail-oriented. I am able to handle large volumes of data with precision and accuracy, ensuring that all information is entered correctly and organized in a logical manner. I am also comfortable working with a variety of data entry software and platforms, and am always eager to learn new systems. My top priority is always providing high-quality work that meets the needs of my clients. I am committed to ensuring that all projects are completed on time and within budget, and am always available to provide updates and answer any questions that my clients may have. Thank you for taking the time to read my profile, and I look forward to working with you soon!
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    Zendesk
    Email Support
    Online Chat Support
    Social Media Management
    Customer Support
    Freshdesk
    Virtual Assistance
    Customer Service
    Education Presentation
    Administrative Support
    File Maintenance
    Microsoft Word
    Microsoft Excel
    Data Entry
  • $10 hourly
    As an experienced virtual assistant, I specialize in providing top-notch customer service to businesses of all sizes. With a keen eye for detail and a dedication to efficiency, I work tirelessly to ensure that your customers are satisfied and your business runs smoothly. Whether you need help managing emails, scheduling appointments, or handling customer inquiries. eCommerce experience: • Order Fulfillment via Shopify, Aliexpress, Dsers, Oberlo, eBay, Walmart, Cartzy, Wix • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/eBay/Walmart Product listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Shopify Theme Customization • Navigation Customization • Email Handling/Management • Graphics Design on Canva My objective is to assist and render quality service to clients seeking professional assistance. I seek opportunities in a company that provides training and career growth where I can grow professionally, and fully utilize and further enhance my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment. If you think I am the right fit for your project/team, then don't hesitate to contact me. I would love to hear from you. Thank you for taking the time to read my profile.
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    Physics
    Data Scraping
    B2B Lead Generation
    Gorgias
    Email Support
    Real Estate Virtual Assistance
    Virtual Assistance
    Customer Service
    Customer Support
    Lead Generation
    Data Entry
    List Building
    HubSpot
    Zendesk
  • $12 hourly
    Hey there! I'm Zena, I’m a project manager with a passion for bringing ideas to life and making things happen. With years of experience under my belt, I've learned that success isn't just about meeting deadlines and ticking off tasks (although I'm pretty good at that too!). It's about building strong relationships, fostering teamwork, and empowering every member of the project to shine. As your project manager, I'm here to be your trusted partner every step of the way. Need someone to wrangle schedules, coordinate resources, and keep everyone on track? That's where I come in. But beyond the logistics and administration, I'm all about creating a supportive and collaborative environment where everyone feels valued and inspired to do their best work. Whether we are launching a new product, executing a marketing campaign, or tackling a complex IT project, with my experience in utilizing different applications you can count on me to roll up my sleeves and dive in headfirst. I thrive on challenges, and I am not afraid to think outside the box to find creative solutions to whatever curveballs come our way. Through my skillset, I can also help you with: 1. Creating a Knowledge base from scratch on any application (CRM) or WordPress. 2. Creating promotional campaigns (Active Campaign, Instagram, Email Campaigns, etc) 3. Project Management for multiple teams.
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    ClickUp
    Management Skills
    Employee Onboarding
    Zapier
    Product Knowledge
    Asana
    Employee Training
    Customer Support
    Slack
    Airtable
    ActiveCampaign
    Instagram
    Project Management
  • $30 hourly
    I'm a chatbot expert marketer and marketing automation enthusiast. I have a knack for creating chatbots that connect with audiences on multiple platforms, including websites, Facebook Messenger, WhatsApp, and Instagram. I have worked on different chatbot platforms like ManyChat, Tidio, Landbot.io, Respond.io, Chatbot.com, WATI, Intercom, Trengo, Voiceflow, You can hire me when you need to: - automate Instagram DMs - automate your messenger, which solves customer queries - Run Facebook ads with Manychat JSON code - generate leads through the messenger bot - engage with your audience on WhatsApp - Integrate Twilio to automate SMS campaigns - sending hyper-personalized messages which bring more conversion - build a highly automated process by combining email with messenger - put a customer chat support on your website - setup funnel from awareness to decision - Integration with your CRM and ESP
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    Social Customer Service
    Chatbot Flow Design
    Lead Generation
    Typeform
    Marketing Strategy
    Zapier
    Instagram
    Messenger Marketing
    Marketing Automation
    ManyChat
    Chatbot Development
  • $6 hourly
    I am excited to propose the creation of a comprehensive brochure to showcase my extensive expertise in customer service and support. With over 7 years of experience in customer service and support roles, I have consistently exceeded customer expectations. My proficiency spans various customer interaction channels, including phone, email, chat, and social media, and I am adept at providing prompt and effective resolutions to diverse customer issues. My skills extend to problem resolution and ensuring high levels of customer satisfaction. I consistently meet and surpass service level agreements (SLAs), contributing to an enhanced overall customer experience. Having led and mentored customer support teams, I have successfully trained team members to deliver top-tier service, resulting in improved overall team performance. I am familiar with a range of customer support tools and platforms, showcasing a quick adaptability to emerging technologies that streamline support processes. My track record includes implementing process improvements to enhance efficiency and customer service quality. I proactively identify areas for improvement, driving positive changes within the support framework. In terms of my success in customer service, specific examples and achievements attest to my capabilities. I offer unique selling propositions that set me apart in the field. I am eager to discuss this proposal further and tailor the brochure to meet your specific needs. Please let me know a convenient time for a meeting or call.
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    Customer Satisfaction
    Technical Support
    Relationship Management
    Cold Email
    Email Automation
    Price & Quote Negotiation
    Notion
    Hubstaff Tasks
    Salesforce
    Microsoft Office
    Expert
    Customer Service
    Sales & Marketing
    HubSpot
  • $5 hourly
    Unlocking business growth through tailored prospect list development and outreach solutions. I bring a blend of youthful enthusiasm and proven expertise in retail and wholesale sectors. Proficient in data scraping, list creation, and both B2B and B2C dynamics, I drive results with an entrepreneurial spirit. My skill set encompasses everything from meticulous data management to executing impactful B2B sales strategies and enhancing CRM systems. Specializing in B2B lead generation, I deliver targeted audience engagement through precise list curation. My services include: - B2B Lead Generation - Contact List Development - Email List Compilation - Targeted B2B Leads - Web Research - Data Scraping - Data Mining - ChatGPT AI - LinkedIn Prospecting - B2B Contact Sourcing - Custom Prospect List Building - Data Entry - Administrative and Help Desk Support - Marketing and Customer Service - Email Marketing and Lead Nurturing - Sales Development and Social Media Lead Generation - Internet Research and Virtual Assistance Your needs guide my approach. Provide industry specifics, company details, geographical preferences, job titles, employee size, revenue, and more for tailored outcomes. Expect comprehensive insights including company profiles, websites, HQ locations, employee details, contact information, LinkedIn URLs, and more. Utilizing top-notch tools like LinkedIn Sales Navigator, Crunchbase, Zoominfo, and others, I ensure thorough research across diverse industries such as technology, finance, healthcare, education, and many more. Testimonials attest to my dedication and quality output: - "Salman's expertise shines through! His work exceeded expectations." - "Prompt and reliable, Salman delivered exactly what I needed." - "The go-to data miner! Salman's flawless execution speaks volumes." Let's collaborate to propel your business forward. Get in touch for unparalleled support and results. Best Regards, Salman.
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    Freshworks CRM
    Zendesk
    LeadLeaper
    FreeAgent
    Pipedrive
    Marketo
    Oracle Responsys
    Salesforce CRM
    HubSpot
    Agile CRM
    Pardot
    Zoho CRM
    Unbounce
    Leadfeeder
  • $10 hourly
    Welcome to my profile! With a robust background spanning over a decade in the client services and SaaS/Cloud industry, I bring a wealth of experience and expertise to the table. Throughout my career, I've had the privilege to collaborate with esteemed multinational companies such as Tradebeyond, Pivot88, TCP Software, Systems Ltd, TRG Pakistan, and Future Now Technologies. My journey in this dynamic field has been diverse, having served in various capacities including Technical Support Engineer, Customer Success Manager, Technical Success Manager, Payment Processing Specialist and Fraud Prevention Specialist. This multifaceted experience has endowed me with a deep understanding of client needs and the ability to deliver tailored solutions effectively. I pride myself on being a quick learner, highly dependable, and relentlessly hardworking. My commitment to excellence drives me to continuously adapt and excel in any role I undertake. Proficient in MS Office, I am adept at navigating multitasking environments and thrive in target-driven settings. Technical Software Skills: -JIRA -Zendesk -Intercom -Salesforce (SFDC) -Gainsight -Microsoft Dynamics 365 -Chargebee -Ayden -Paymentech My proficiency in a range of technical software further enhances my ability to streamline operations, optimize customer experiences, and drive business growth. Whether it's providing top-notch technical support, ensuring customer success, or spearheading payment support initiatives, I am dedicated to delivering results that exceed expectations. If you're seeking a versatile professional with a proven track record of delivering exceptional client services and driving business success, look no further. Let's collaborate and bring your vision to life!
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    Microsoft Dynamics ERP
    Microsoft Dynamics CRM
    Microsoft Dynamics 365
    Zendesk
    Payment Processing
    SaaS
    Salesforce
    Technical Project Management
    Business Management
    Phone Communication
    Technical Support
    Project Management
    Tech & IT
    Jira
  • $7 hourly
    I'm enthusiastic about suggesting the development of a detailed brochure that highlights my extensive background in customer service and support. With over 3 years of hands-on experience in various customer service roles, I've consistently exceeded expectations. My expertise encompasses a wide array of customer interaction channels, including phone, email, chat, and social media. I excel at swiftly and effectively resolving diverse customer issues, ensuring their satisfaction. My skill set extends to adept problem-solving and maintaining exceptional service levels, consistently surpassing service level agreements (SLAs) to enhance the overall customer experience. As someone who has led and mentored customer support teams, I've successfully coached team members to deliver exceptional service, resulting in notable improvements in team performance. I'm well-versed in a range of customer support tools and platforms, demonstrating a keen adaptability to emerging technologies that streamline support operations. Throughout my career, I've implemented process enhancements to boost efficiency and elevate the quality of customer service. I have a proactive approach to identifying areas for improvement, driving positive changes within the support framework. My track record speaks for itself, with numerous examples and achievements showcasing my capabilities in customer service. I bring unique selling propositions to the table, setting me apart in the field. I'm eager to discuss this proposal further and tailor the brochure to meet your specific requirements. Please let me know a convenient time for a meeting or call to delve deeper into this opportunity.
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    Notion
    Salesforce
    Slack
    Customer Service
    Customer Support
    Jira
    HubSpot
    Online Chat Support
    Email Support
  • $10 hourly
    I am an expert technical writer who can develop user manuals, knowledge base, and solution designs for your product. I can assure the transformation of complex technical content into simplified, easy-to-read manuals for the non-technical customer base. Moreover, you are guaranteed: Confidentiality Originality On Time Delivery Free Revisions Extensive Research
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    Notion
    Freshdesk
    Knowledge Management
    Release Notes
    HubSpot
    Content Management System
    Blog Writing
    Content Writing
    User Guide Writing
    Technical Writing
    Creative Writing
    SnagIt
  • $4 hourly
    As an experienced professional in customer support, administrative assistance, and virtual assistance, I help businesses streamline operations and enhance customer satisfaction. I excel in resolving customer inquiries, managing schedules and correspondence, and providing flexible remote support, including email and calendar management, research, and social media handling. I am reliable, communicate clearly, and adapt quickly to new tools and processes. Let's work together to achieve your business goals and improve efficiency.
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    Data Scraping
    Contact List
    Prospect List
    Lead Generation
    HubSpot
    Zendesk
    Technical Support
    Customer Satisfaction
    Customer Care
    Customer Support
    Email Support
    Online Chat Support
    Customer Service
    Data Entry
  • $12 hourly
    The majority of my experience lies in customer support for growing start-ups as well as established companies. I'm enthusiastic and passionate and love the excitement of helping gain and retain clients. I'm well-versed in the following: Zendesk, Gorgias, Intercom, Hubspot, SalesForce, and Kayako Basecamp, Jira, Trello, and Slack Shopify, Wordpress, Weebly, Wix, and BigCommerce Google Drive and the Google Office Suite My ability to organize and prioritize allows me to manage several tasks at once. I am friendly, professional, and a quick learner. I look forward to working with you.
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    SaaS
    Technical Support
    Freshworks CRM
    Customer Service
    Phone Communication
    Customer Support
    Zoho CRM
    Product Onboarding
    Order Tracking
    Email Support
    Phone Support
    Zendesk
    Online Chat Support
    HubSpot
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