Hire the Best Customer Retention Specialists
in Pakistan

7 years as a Senior Level Customer retention and support specialist awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service team. I was trained at a large contact center in Pakistan. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. I am an outstanding multitasker who thrives in a fast-paced high-pressure work environment. I am curious and am constantly learning. I spend 30 minutes a day on my learning. I know how to maintain solid customer relations by handling questions and concerns with conscientiousness. I offer an optimal blend of efficiency, precision, and top-notch service quality. My enthusiasm and passion infuse every task I undertake. Count on me for swift response times and unwavering commitment to confidentiality. I am knowledgeable in the use of the following CRM and Software: ✅ Go High Level ✅ Zendesk ✅ Qorox ✅ Sticky.io ✅ Intercom ✅FreshDesk ✅Hubspot ✅ Xencall Dial ✅ Active Campaign ✅ Vici Dialer ✅Zoiper ✅CRM ✅ Microsoft Office Suite, ✅ Google Docs and Google Sheet ✅ HelpScout ✅ Zoho CRM ✅ Reamaze ✔️Project Management Trello - Slack - Google Meet Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator.

I am a detail-oriented and dependable Customer Support Representative and Virtual Assistant with nearly four years of experience supporting businesses across the USA, UK, Canada, and Australia. I specialize in delivering exceptional customer experiences, resolving complex issues, and streamlining daily operations to help teams run more efficiently. Whether it’s managing live chats, handling high-volume phone inquiries, processing refunds, or organizing CRMs, I bring calm, clarity, and consistency to every task. My focus is always on creating smooth experiences for both the customer and the business. Key Skills and Experience • Providing fast, empathetic, and solution-focused support across phone, chat, and email • Managing daily inboxes, calendars, bookings, and follow-ups with attention to detail • Handling order processing, refunds, and chargebacks with platforms like Shopify, Stripe, and PayPal • Tracking tickets and resolving issues through Freshdesk, Zendesk, and other CRM systems • Supporting e-commerce, real estate, SaaS, and service-based businesses with administrative needs • Fluent communication and strong organizational skills that build customer trust and brand loyalty • Comfortable working independently and maintaining high productivity in remote roles I approach every interaction with professionalism, patience, and a positive attitude. My goal is not just to resolve issues but to build long-term trust between your business and your customers. If you’re looking for someone who can seamlessly handle support tasks and back-end operations while representing your brand with care, I’m ready to join your team.

Hi, I’m Ayesha — a Top Rated Customer Support & Retention Specialist with 7 years of experience helping businesses improve client satisfaction, retention, and support efficiency. Currently freelancing with Atlas FinTech, I handle customer support, CRM management, ticket resolution, and client retention strategies. I specialize in: Customer Support: Responding to inquiries, troubleshooting issues, and ensuring positive experiences > Client Retention: Implementing strategies to reduce churn and boost loyalty > CRM & Tools: Managing client databases, tracking metrics, and optimizing workflows > Process Improvement: Streamlining support operations for faster and more effective service I am dedicated, detail-oriented, and eager to learn, always aiming to deliver measurable results for clients. My goal is to help you increase customer satisfaction, retain more clients, and improve operational efficiency. Why choose me? 7+ years in Customer Support & Retention Top Rated freelancer with a 100% complete profile Strong communication, problem-solving, and process optimization skills Proven track record of improving client satisfaction and retention metrics Let’s discuss your project — whether you need customer support, client retention strategies, CRM management, or workflow optimization, I’m ready to help you deliver exceptional results. Click Invite to Interview and let’s get started!

Hi :) Thank you so much for taking the time to visit my profile. Your interest is greatly appreciated! I help Shopify store owners reduce refunds, prevent chargebacks and deliver fast, professional customer support. • Over 4 year of experience in customer service with stong focus on customer satistfaction. I have more than 4 years of experience in customer support, where I’ve helped e-commerce businesses manage their live chat and email support efficiently. I always try to keep things simple and smooth for both the business and its customers by providing fast, accurate, and friendly assistance. 🟢 I help 𝘀𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress free by handling customer emails, shipping delays, and refunds using clear, 𝘀𝗼𝗽 𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 that reduce 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀. 𝗜𝗡𝗗𝗨𝗦𝗧𝗥𝗜𝗘𝗦 𝗜’𝗩𝗘 𝗦𝗨𝗣𝗣𝗢𝗥𝗧𝗘𝗗: • Fashion • Beauty • Skincare • Fitness • Luxury Brands • Healthcare • Dropshipping Stores • High-Ticket Shopify Brands • DTC eCommerce Stores ► 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 can do: • Email support and Chat support • Shopify Store Support • Handling order-related issues through Shopify (e.g, cancellation , return , exchnage ) • Order processing, tracking, and modifications • Refunds, cancellations, and Order Drafting • Updating customer details (addresses, e-mails, contacts) • Creating discount codes and managing subscriptions • Supplier communication for seamless order fulfillment • Managing customer support inbox • Answering questions about products and services • High -volume email communication • Handling chargebacks , Paypal and Klarna Dispute management 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗖𝗥𝗠 𝗧𝗼𝗼𝗹𝘀 : ♦ Zendesk ♦ Freshdesk ♦ Re-amaze ♦ Gorgious ♦ Helpscout ♦ Zoho CRM ♦ Outlook ♦ Shopify Inbox ♦ Private Email and etc. ✅ What I Can Do for Your Shopify Store: 📧 Email Support (High Volume Handling) 🛒 Shopify Order Management & Fulfillment 🔁 Refunds, Returns & Exchange Processing 🚚 Shipping & Delivery Issue Resolution 💬 Customer Complaint & Dispute Handling ♦ KNOWLEDGE OF THESE PLATFORMS: ♦ Shopify (eCommerce platform) ♦Slack/ Discord/ Skype/ Clickup / WhatsApp (Communication channel) ♦ DeepL (For translation) Managing Facebook pages: moderating comments, hiding negatives, and replying to DMs. I am available for both short-term and long-term projects, and I take pride in delivering high-quality work with speed and accuracy. So you can feel confident that your work is in safe and reliable hands. 💪🔍 For the time I assist you with your business needs, I am 100% invested in you and your goals. 💡💪 Best Regards, Abdul Waheed

Hello👏, I appreciate you taking a moment to review my profile! I’m a full-time Customer Service Representative with over 4 years of experience supporting eCommerce brands, particularly those built on Shopify. I specialize in delivering fast, friendly, and accurate support via email and live chat, ensuring every customer receives a timely, helpful, and empathetic response. If you're looking for a dedicated Virtual Assistant with hands-on experience in Shopify store management and customer support, I'm here to help. ✅ Shopify eCommerce Support – My Core Responsibilities: • Responding to customer inquiries via email and chat • Answering product-related questions • Communicating with suppliers for order issues (e.g., delivery delays, damaged items, replacements, refunds) • Tracking orders and updating customers • Handling returns and refunds professionally • Managing disputes and chargebacks via PayPal, Klarna, Chargeflow, etc. 🛍️ Shopify Store Management: • Order tracking, processing, and fulfillment • Order cancellation and refunds • Modifying customer details (address, email, etc.) • Creating and managing discount codes • Communicating with suppliers for order updates • Handling chargebacks and disputes efficiently 📲 Social Media Support: • Managing Facebook Pages: replying to messages, moderating comments, and hiding negative feedback • Responding to inquiries across Instagram, TikTok, and Meta platforms 💻 Tools & Platforms I Use: • HelpScout • Gorgias • Gmail • Freshdesk • Zendesk • Outlook • PrivateMail • Re:amaze • Proton Mail • ManyChat • Facebook Pages • Instagram • Google Sheets 🛒 Brands I've Supported: ► Vivora – Fashion brand (Shopify): Email & social media support ► Inpaq-Stockholm – Women’s dresses (Shopify): Email & social media support ► Nutral Life – Supplement products (Shopify): Email support & social media support ► Zeria – Supplement products (Shopify): Email support ► PawfectBuddies – Pet products (Shopify): Email & social media support ► Wonder Paws – Dog products (Shopify): Email & social media messaging support ► U.S.-Based Client – Delivered real-time live chat support through Facebook Messenger. ► Boutique Lemoine Paris – Fashion eCommerce Store: Email Support ► Fashion Viva store – eCommerce Fashion Brand: Email & social media messaging support ► Mexico-Based Brand – Live Chat Support & Social Media Handling 🌐 Multilingual Support: I’ve supported customers in various languages including ( German, Dutch, Finnish, Swedish, Italian, French, Greek, and Australian English, using ChatGPT, Google Translate, and DeepL Translator). 🙌 Why Clients Choose Me: • 24/7 availability—including weekends and holidays • Calm, clear, and professional communication—even under pressure • Deep Shopify expertise with full-spectrum support • Fast response times with attention to detail • Long-term mindset focused on loyalty and customer retention I don’t just resolve issues—I represent your brand’s voice with professionalism, empathy, and consistency. Every customer interaction is a chance to build trust, inspire loyalty, and turn one-time buyers into lifelong fans. 😌 Ready to elevate your customer experience? Let’s connect! I’d love the opportunity to support your brand and grow together. Thank you for your time—I look forward to working with you! Best regards, Muhammad

🟢 Hi! I help 𝘀𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress free by handling customer emails, shipping delays, and refunds using clear, 𝘀𝗼𝗽 𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 that reduce 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀. Over the past five-plus years, I’ve helped eCommerce (Shopify and WooCommerce) store owners and dropshippers respond quickly and professionally to customer inquiries through live chat and email support. I efficiently manage orders, returns, refunds, exchanges, and chargebacks, especially within Shopify Admin, where I have strong expertise. By building streamlined workflows with macros and templates, I save valuable time and ensure consistent support quality. I also create comprehensive FAQ documents and help centers that significantly reduce repetitive support tickets and provide insightful reports on response times, customer satisfaction (CSAT), and emerging support trends. 🎯 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 can do: • Order processing, tracking, and modifications • Refunds, cancellations, and Order Drafting • Updating customer details (addresses, e-mails, contacts) • Creating discount codes and managing subscriptions • Supplier communication for seamless order fulfillment • Handling chargebacks and inquiries. and more... 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: • Managing Facebook pages: hiding negative comments, responding to messages, and moderating interactions to maintain a positive brand image • Responding to customer inquiries on TikTok, Instagram, and Meta pages 𝗧𝗼𝗼𝗹𝘀 𝗜’𝗺 𝗔𝗱𝗲𝗽𝘁 𝗶𝗻: • E-mail and Live Chat Support Platforms: Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, Private-Mail, Strato Webmail, e-desk, Rich panel and more... • Messaging, Team Communication and Other tools: Slack, Skype, Discord, WhatsApp, WeChat, Linnworks (Order Management), Fulfilment China (Order Management), Service Point (Supplier Coordination) ... • Order & Parcel Tracking Tools: USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, 24Track, Universal Parcel, Global Tracking and more... 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: I use ChatGPT Plus and DeepL to deliver smooth, professional support in: German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and more... 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝗘-𝗺𝗮𝗶𝗹 & 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗶𝘁𝗵: Five Leafs (Fashion eCommerce) Nex, Limited (Dropshipping & Fulfillment | UK) Wonderpaws (Pet Products eCommerce | UK) Limitless Jewelry (Jewelry eCommerce | Canada) NorryFashion (Fashion eCommerce | Netherlands) DeAutoUnie (Netherlands | Shopify + Trengo + Outlook) Stijlster (Netherlands | Shopify + Outlook) Rudolf-Emilia (Germany | Shopify + Gmail) The ForexFunder (UK | CRM Support) Emilia Stockholm (Sweden | Shopify + Strato Webmail) Lina Stockholm (Sweden | Shopify + Private-Mail) Kanavi Design (USA | WooCommerce + Helpdesk) Forciano (France | WooCommerce + Outlook) 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲: • 24/7 availability, including weekends and holidays • Calm, clear communication, even under pressure • Deep Shopify knowledge with end-to-end support capability • Quick response times and precise attention to detail • Long-term mindset focused on building brand loyalty and customer happiness For higher-volume stores or peak periods, I can scale support with trained backup capacity under my supervision to maintain timely, accurate, and consistent customer service. You will always communicate directly with me, and I remain fully responsible for service quality, workflow management, and client satisfaction. I don’t just respond to customers, I represent your brand with care and professionalism. Every interaction is a chance to build trust, create positive experiences, and turn first-time buyers into loyal customers. 😏 𝗦𝘁𝗶𝗹𝗹 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝗶𝘁? If you're ready to give your customers the experience they truly deserve, feel free to send me a message on Upwork. Let’s build something great together.