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Hire the best Customer Retention Specialists in Pakistan

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  • $10 hourly
    • 5.0/5
    • (3 jobs)
    Customer Success Specialist | Expert in Sales, Retention & CRM With nearly 7 years of hands-on experience in telemarketing, sales, and customer service campaigns, I bring a proven track record of success in driving customer satisfaction, retention, and overall service excellence. My expertise spans a wide range of customer-centric processes, from managing large-scale email campaigns and retention strategies to delivering personalized customer support and service. I am proficient in using Salesforce CRM to streamline customer relationship management, ensuring every interaction is optimized for efficiency and customer satisfaction. I specialize in retention strategies, where I work to improve customer loyalty and increase long-term value. My experience also extends to order processing, invoicing, and team management, making me a versatile and reliable partner for any customer service or sales project. Key Skills: Salesforce CRM Customer Retention & Strategy Email Campaign Management Customer Support & Care Invoicing & Order Processing Purchasing & Team Management Customer Relationship Management (CRM) Purchase Orders Customer Satisfaction Optimization I am dedicated to providing top-tier customer experiences and helping businesses grow through effective communication, problem-solving, and process management. Let's work together to enhance your customer relationships and drive results!
    Featured Skill Customer Retention
    Purchasing Management
    Order Processing
    Purchase Orders
    Customer Satisfaction
    Team Management
    Invoicing
    Customer Service
    Customer Portal
    Customer Relationship Management
    Customer Care
    Customer Support
    Email Campaign
    Customer Retention Strategy
    Salesforce CRM
  • $5 hourly
    • 4.9/5
    • (12 jobs)
    I am a freelance CRM Manager/Virtual Assistant/Email Handler working from my fully equipped office. I have offered E-mail/Chat support and general support for various companies such as Royal Cars Oxford, ACE ABC Mansfield, Crosstown Northampton, ADT TAXIS Leicester, and many more. I have full expertise in Ghost, Icabbi, Data master, Cab treasurer, and excellent grip on Helpcrunch/Zendesk for Chat/E-mail Support. Are you struggling to keep your internal CRM up-to-date? Are you not storing the client's right information because you don't have the time? Do you need someone to support your business development team? *I can assist with market sector research, gathering company and contact data & inputting and updating information into a CRM database. *To support the Business Development team with general administration duties relating to our CRM database and outbound marketing activities, opportunities, and tasks. *Use the web and social media platforms to collate vital information relating to a range of market sectors *Ensure all findings are entered correctly and efficiently into the CRM database *Assist with CRM database cleansing Leaving you with more time to work on building your business. As a fully freelance professional and not someone looking to substitute my income, you can rest assured of my reliability and ability to turn around all work in a timely manner.
    Featured Skill Customer Retention
    Pickup Truck
    Dispatch & Tracking Solutions LETS
    Internet Truckstop ITS Dispatch
    Truck
    Phone Support
    Customer Service
    Customer Satisfaction
    Freshdesk
    Shopify Apps
    CRM Software
    Email Support
    Zoho CRM
    Sales
    Microsoft Excel
  • $12 hourly
    • 5.0/5
    • (4 jobs)
    I bring over 5 years of experience in the BPO industry with a strong foundation in customer support. I’ve worked extensively on U.S.-based campaigns including Energy Deregulation, Final Expense, and Medicare Supplements. I have successfully handled B2B appointment scheduling, outbound sales calls, inbound support, and live chat services. As a versatile and results-driven professional, I adapt quickly, communicate effectively, and always meet or exceed performance goals — a true jack of all trades in fast-paced environments. Alongside customer support, I’ve assisted customers in troubleshooting a wide range of software and connectivity issues, guiding them through step-by-step solutions with patience and clarity. My ability to simplify complex technical problems and deliver effective resolutions has consistently earned trust from both customers and supervisors.
    Featured Skill Customer Retention
    Customer Onboarding
    Order Processing
    Customer Acquisition
    Customer Care
    Customer Service
    Online Chat Support
    Virtual Assistance
    BPO Call Center
    Administrative Support
    Phone Support
  • $10 hourly
    • 5.0/5
    • (4 jobs)
    Customer Support Specialist | 98% Resolution Rate | Retention Strategy Expert I deliver measurable results in customer satisfaction, retention, and service optimization: ✓ Increased customer retention rates by 23% through strategic contract management ✓ Improved service delivery and satisfaction by 16% using targeted feedback systems ✓ Maintained 98% resolution rate while handling 200+ weekly customer inquiries ✓ Achieved 97% resolution rate for international clients as a Freelance Customer Service Agent At IDERA, I specialize in proactively monitoring customer accounts to address potential issues before they impact satisfaction. My approach combines analytical problem-solving with empathetic communication to create exceptional customer experiences. My Service Offerings: Customer retention strategy development Client relationship management Service process optimization Customer feedback system implementation High-volume inquiry management Quote and pricing Following up with customers Updating CRM I excel in high-pressure environments and consistently deliver superior results that enhance client experiences and drive business growth. Let's discuss how I can help your organization improve customer satisfaction and retention metrics.
    Featured Skill Customer Retention
    Salesforce CRM
    CRM Software
    Email Support
    Email
    Multitasking
    Time Management
    Active Listening
    Email Communication
    Phone Communication
    Customer Acquisition
    Phone Support
    Virtual Assistance
    Communications
    Customer Service
  • $30 hourly
    • 4.9/5
    • (56 jobs)
    Your email list isn’t a side project, it’s a revenue stream waiting to be tapped. I’m a Conversion-Driven Email Marketing Specialist, helping top end e-commerce brands turn their subscribers into repeat buyers with tailored flows, precise segmentation, and powerful automation strategies, all without fluff or overwhelm. How I make a difference: ➥ Map and implement automated journeys (from first contact to repeat buyer) ➥ Target messages smarter — using segments that match customer behavior and preferences ➥ Optimize campaigns with data — A/B testing and tweaks to maximize conversions ➥ Boost your subscriber base — through well-placed pop-up forms and lead magnets ➥ Design emails that reflect your brand's voice — and motivate people to take action Platforms: Klaviyo (Certified) Omnisend (Partner) Mailchimp ActiveCampaign HubSpot (Certified) My mission is simple: Boost Your Customer Lifetime Value and Conversion Rate, while keeping your messages human, helpful, and tailored to your people. Every store has its own goals and struggles. Let’s discuss what’s on the table for you, and find a way to make your email marketing work smarter. Your Growth Partner, Mahnoor
    Featured Skill Customer Retention
    Email Deliverability
    Email & Newsletter
    Email Support
    Ecommerce
    Email Communication
    Email Marketing Strategy
    Marketing Automation
    Campaign Management
    Campaign Monitor
    Email Marketing
    Email Campaign Setup
    Klaviyo
  • $25 hourly
    • 5.0/5
    • (20 jobs)
    This is Zee, working in the digital marketing world for several years as an email marketing, Klaviyo, MailChimp, and template design expert in Figma. Here I've worked on many projects and given the best results. I am dedicated to providing quality and efficient service perfectly and on time. I'm always available if you need any Klaviyo email campaigns or template designs. During my time in the email marketing space, I've specialized in newsletter template design, list building, running campaigns, setting up automation, and so on. So feel free to punch me! Let’s Join Hands.
    Featured Skill Customer Retention
    Adobe Photoshop
    Marketing Strategy
    Figma
    Freelance Marketing
    Email Template
    Klaviyo
    Email Design
    Email Template Development
    Email Marketing
    Email Automation
    Email Marketing Strategy
    Fashion & Beauty
    Email Campaign Setup
  • $30 hourly
    • 5.0/5
    • (19 jobs)
    I was scrolling, looking for insights on email marketing, copywriting, or customer psychology, when a bold claim from an AI agency forced my fingers to pause at once. They stated: “Our AI system is gonna smash copywriters and marketers” Hell yeah, they’ll surely replace a lot of copywriters and marketers. But it’ll replace only those lazy fellas who stop growing and don’t care to learn anything new. But a small batch of copywriting nerds is defeating AI and will keep on slamming. Their 4 traits differentiate them from lazy marketers and I’ve developed those traits in the last few years. 1. They never stop learning. 2. They train their minds to constantly think about email copywriting and email marketing. 3. They keep finding, dissecting, writing, and refining fantastic email copies every day. 4. They use AI, not as a master, but as their slave. If you want ✅ Higher Click Through Rate ✅ Higher Conversion Rates ✅ Healthy Email Lists But Haven knows you still don’t need such an email marketer to strategize, write, and implement your emails. You need a “Sales Rainmaker.” Here’s what my clients say about me: "Dedicated and reliable, great working with Muhammad. Its been a joy collaborating with someone as talented!" —-------------------------------------------------------------------------------------------------------- I’ve been working in Email Marketing and Campaign Management, helping over 70 businesses grow through targeted email strategies, Email Automation, and compelling Sales Copywriting. I’ve put in the work—days and late nights—to master my craft and deliver these benefits: 1) Reduced customer acquisition cost 2) Solved profit sustainability issue 3) Increased profit by 25% to 50% every month 4) Increased the Customer's Lifetime value 5) Increased ROI My services include: 👉 eCom Email Marketing 👉 Email Storytelling 👉 Email Marketing Strategy building 👉 eCom Email copywriting 👉 eCom Email Designing 👉 Klaviyo Email Marketing In case you want to see what impact I can have on your business, feel free to scroll through the case studies and a few more reviews. And if you'd like me to work with you on your project, invite me and we'll see if we're a good fit.
    Featured Skill Customer Retention
    Marketing Strategy
    Email Deliverability
    Email Campaign
    Email Campaign Setup
    Email Campaign Optimization
    Email Template
    Email & Newsletter
    Klaviyo
    Email Automation
    Email Marketing
    Email Design
    Email Copywriting
  • $11 hourly
    • 5.0/5
    • (5 jobs)
    Summary I am a Sales & Account Management professional with an expert-level command over consultative selling and customer service with success. My client-focused strategy enables me to add value to their respective businesses while enhancing revenue streams that have driven optimal sales opportunities for trending startups, acquiring over 150% consistent sales targets through consultation. I founded SMB Sales for a startup, which is now making an impact on the millions of businesses that power the American physical economy.
    Featured Skill Customer Retention
    Customer Support
    Telemarketing
    Customer Relationship Management
    Sales Consulting
    Business Development
    Sales Presentation
    Selling
    Sales
    Outbound Sales
    SaaS
    Customer Service
    Salesforce CRM
    Email Support
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (8 jobs)
    You found me! I’ve been enhancing customer experiences for over 9 years, specializing in Customer Support & Retention, Sales, and Project Management. With a track record of working on numerous projects across the globe. My journey began in Sales, transitioning into Quality Assurance, Customer Support Operations, and Project Management where I enhanced my skills in maintaining quality while providing exceptional service. I can fulfill your needs if you are looking for an all-rounder who can manage any kind of project-related admin role, customer support operations, project management, or as a sales executive. My dedication, experience, and proven track record will make me a valuable asset to your team, whether you're a web agency, an eCommerce store, a SaaS Startup, or any other online business. To start achieving new heights, let's connect!
    Featured Skill Customer Retention
    Sales
    Email Marketing
    Technical Support
    Salesforce CRM
    Appointment Setting
    Project Management
    Order Processing
    Order Management
    Cold Calling
    Email Support
    Virtual Assistance
    Customer Support
    HTML
  • $6 hourly
    • 4.8/5
    • (16 jobs)
    I am a detail-oriented and dependable Customer Support Representative and Virtual Assistant with nearly four years of experience supporting businesses across the USA, UK, Canada, and Australia. I specialize in delivering exceptional customer experiences, resolving complex issues, and streamlining daily operations to help teams run more efficiently. Whether it’s managing live chats, handling high-volume phone inquiries, processing refunds, or organizing CRMs, I bring calm, clarity, and consistency to every task. My focus is always on creating smooth experiences for both the customer and the business. Key Skills and Experience • Providing fast, empathetic, and solution-focused support across phone, chat, and email • Managing daily inboxes, calendars, bookings, and follow-ups with attention to detail • Handling order processing, refunds, and chargebacks with platforms like Shopify, Stripe, and PayPal • Tracking tickets and resolving issues through Freshdesk, Zendesk, and other CRM systems • Supporting e-commerce, real estate, SaaS, and service-based businesses with administrative needs • Fluent communication and strong organizational skills that build customer trust and brand loyalty • Comfortable working independently and maintaining high productivity in remote roles I approach every interaction with professionalism, patience, and a positive attitude. My goal is not just to resolve issues but to build long-term trust between your business and your customers. If you’re looking for someone who can seamlessly handle support tasks and back-end operations while representing your brand with care, I’m ready to join your team.
    Featured Skill Customer Retention
    Customer Retention Strategy
    Customer Service
    Customer Care
    Customer Onboarding
    CRM Software
    Cold Call
    Inbound Inquiry
    Real Estate Virtual Assistance
    Appointment Setting
    Customer Support
    Telemarketing
    Virtual Assistance
  • $6 hourly
    • 4.6/5
    • (20 jobs)
    Experienced Customer Service Professional with over 7 years of providing exceptional support to clients across various industries. Skilled Amazon Virtual Assistant and Data Entry Expert with a proven track record of efficiently handling tasks and resolving customer inquiries. Equipped with strong communication, interpersonal, and problem-solving skills, I am committed to providing exceptional customer satisfaction. Proficient in using CRM software and ticketing systems, I am able to handle stressful and challenging situations with ease. My knowledge of product information, policies, and procedures, combined with my ability to navigate complex data sets, make me an invaluable asset to any team. Let's work together to achieve your customer service goals.
    Featured Skill Customer Retention
    Communication Etiquette
    Creative Writing
    Customer Engagement
    Amazon FBA
    Customer Satisfaction
    Data Entry
    Virtual Assistance
    Customer Experience Management Software
    Medical Writing
    Customer Service
    Market Research
    Market Analysis
  • $20 hourly
    • 5.0/5
    • (6 jobs)
    As a seasoned sales and customer service professional with over 8 years of experience, I bring a results-driven approach to every project. My background spans roles from Sales Development Representative to Account Manager, where I’ve consistently exceeded quotas, booked demos, and generated quality leads. I specialize in creating strong customer relationships through attentive service and strategic communication. With proven expertise in outbound cold calling, LinkedIn Sales Navigator, and CRM tools like Monday.com, HubSpot, and Salesforce, I’m skilled in identifying client needs and driving growth. My approach combines critical problem-solving and a dedication to client success, ensuring I deliver value and boost satisfaction. Whether you need an SDR to qualify leads, an Account Manager to enhance account performance, or a Customer Success Administrator to provide exceptional client care, I’m here to help achieve your business goals.
    Featured Skill Customer Retention
    Project Management
    Sales
    Lead Generation
    CRM Software
    Product Development
    Relationship Management
    Customer Service
    Technical Support
    Outbound Sales
    Customer Support
    Business Development
    Customer Relationship Management
    Email Support
    Online Chat Support
  • $12 hourly
    • 5.0/5
    • (5 jobs)
    Hi, thank you for visiting my profile! 😊 With over a decade of global experience, I specialize in Accounts Receivable Management, Debt Collection, Billing, Data Entry, Customer Support, Client Success and Operations Management. I’ve worked across various industries, providing top-notch solutions that drive revenue growth, enhance operational efficiency, and build long-term client relationships. Global Experience: 🌍 Extensive experience working with international clients and companies across the US, Europe, and MENA regions. 🚀 Doubled departmental revenue for a US-based debt collection agency, operating globally. 🏦 Onboarded multiple high-value clients (including banks from Gulf), enhancing client success. 📈 Increased company revenue for a US-based client by 20% over a few months. ✅ Ensured 100% accuracy in invoicing, reporting and data management. 🛠️ Improved operations and enhanced features in CRM for a US-based debt collection agency. Tools & Platforms: CRM & Reporting: Xero, Salesforce, Collect! (CV 12), Collect Co, Power BI and more 📊 Communication: Microsoft Teams, Skype, Slack, Intercom, WhatsApp Business 📱 Productivity: Microsoft Office Suite, Google Workspace (Docs, Sheets) 📝 Please feel free to reach out so we can build a long-lasting, mutually beneficial relationship and drive your business success together! 🤝
    Featured Skill Customer Retention
    Training & Development
    Team Management
    Microsoft Word
    Online Chat Support
    Phone Support
    Email Communication
    Customer Service
    Customer Support
    Google Sheets
    Microsoft Excel
    Typing
    Data Entry
    Accounts Receivable
    Debt Collection
  • $30 hourly
    • 4.9/5
    • (12 jobs)
    Hello, I'm an experienced professional specializing in email marketing for e-commerce startups. I have over ten years of experience in email marketing and have worked with numerous companies across various industries. I'm here because my passion is supporting the email marketing efforts of companies and entrepreneurs who are making a positive impact. My email marketing expertise includes: -Email automation and customer journeys -Full email campaign management -Customer analysis and persona mapping -Email marketing template design -Audience segmentation & tagging -A/B subject line testing -Email marketing coaching & training -Comprehensive email audits -Calendaring and editorial planning -Email deliverability I'm proficient across multiple platforms but mainly work with Klaviyo, Mailchimp, Constant Contact, and ActiveCampaign. I don't just set up tools—I create systems that help businesses scale faster and smarter. ⭐⭐ Client Reviews ⭐⭐ "Faizan is a proactive and welcome addition to the team who is managing our Klaviyo email automations and optimisations." "Faizan is highly skilled and a hard worker. I enjoyed working with him & I will be happy to hire him again in the future." "Faizan is an expert in all things Hubspot and was an incredible help to our team to get everything set up and running smoothly. Highly recommend working with him!" I love seeing businesses succeed with simple, effective, and high-converting CRM and automation strategies. If you're ready to take your sales and marketing to the next level, let's chat!
    Featured Skill Customer Retention
    Audience Segmentation
    Email List
    Email Deliverability
    Email & Newsletter
    Ecommerce
    B2C Marketing
    Marketing Automation
    Email Design
    Email Campaign Setup
    SMS
    Shopify
    Klaviyo
    Email Marketing
    Email Marketing Strategy
  • $25 hourly
    • 5.0/5
    • (6 jobs)
    ✅ Medical Doctor turned Retention Growth Strategist for Supplement Brands — using Klaviyo to unlock 30–50% more revenue. I help DTC & B2B supplement and wellness brands build automated Klaviyo systems that drive repeat sales, grow LTV, and boost Retention — without relying on constant new customer acquisition. Unlike general email freelancers, I specialize exclusively in retention systems for Klaviyo and Shopify brands in the health, supplement, beauty, and wellness sectors. I’m not just an email flow builder — I’m your Klaviyo Retention Growth Strategist. What I Do (100% Klaviyo-Driven Retention Systems): ✅ High-Converting Klaviyo Email Flows → Welcome, Abandon Cart, Post-Purchase, Win-Back, Replenishment, Sunset, and Product Education Flows — built to convert ✅ Retention Strategy for B2B & DTC Supplement Brands → Whether you sell to customers, practitioners, or resellers — I map out behaviour-based flows that drive repeat orders & LTV ✅ Email Copywriting that Converts → I write robust, compliant, and on-brand Klaviyo emails that speak to supplement buyers, optimized for engagement & sales ✅ Advanced Segmentation + Personalization → No spray-and-pray emails. I build smart segments based on order behaviour, product tags, engagement, and RFM scores ✅ Klaviyo SMS Integration → SMS + Email for multi-channel automation that increases touchpoints and customer retention ✅ Shopify + Klaviyo Expert Setup → I handle event mapping, data tagging, UTM tracking, and Klaviyo attribution setup so your flows run flawlessly 📊 Real Results from Past Projects: ✔️ +54% increase in Klaviyo-attributed revenue in 60 days ✔️ 35%+ open rates using segmented welcome & education flows ✔️ 21% growth in repeat order rate with optimized post-purchase journeys ✔️ $300K recovered revenue in abandoned cart flow testing ✔️ 90%+ inbox placement with deliverability best practices 🧠 Ideal Clients I Work With: ✅ DTC or B2B Supplement & Wellness Brands using Shopify + Klaviyo ✅ Brands in health, beauty, fitness, nutrition, or clean skincare ✅ Founders, CMOs, Retention Managers scaling past $30k/month ✅ Teams who need strategic, compliant email systems — not just templates or VAs 🛠️ Tools & Platforms I Work With: - Klaviyo (Flows, Campaigns, Deliverability, Analytics, Custom Events) - Shopify (Plus & Standard) – Tags, Triggers, Dynamic Data Feeds - Postscript / Attentive – SMS marketing integrations - Canva / Figma – On-brand design mockups - Triple Whale / GA4 / Mixpanel – Attribution, LTV & CAC metrics - Zapier / Make– Klaviyo automation with CRMs, forms, and reviews 📦 Core Service Packages: 🔹 Retention Flow Buildout (Core System) → A full suite of Klaviyo flows tailored for supplement brands 🔹 Klaviyo Audit + Optimization → Deep analysis of deliverability, segmentation, revenue leaks & strategy gaps 🔹 Email + SMS Campaign & Flow Hybrid Plan → Ongoing monthly campaigns + automated flows with A/B testing & optimization 🔹 Email Copywriting Bundle → Voice-of-customer optimized, conversion-driven copy that matches your brand tone 🔹 Retention Strategy Retainer (CMO-Level) → Monthly strategic oversight & optimization for scaling brands ✅ Why Work With Me? ✔️ Supplement & Wellness Focused – I speak your language, understand your buyer personas, and write emails that convert without compliance risk ✔️ Medical + Marketing Background – As an MBBS doctor turned Klaviyo strategist, I bring a rare edge: clinical insight + CRO-backed strategy ✔️ Full-Funnel Thinker – I go beyond flows — I build lifecycle strategies that align with your CAC, LTV, churn, and reorder frequency goals ✔️ Klaviyo Certified + Retention Obsessed – I don’t just “send emails” — I turn your backend into a reliable, automated profit centre 🎯 Ready to make Klaviyo your #1 revenue channel? Let’s build a flow system that scales with you — intelligently, profitably, and on-brand. 📩 Message me today or invite me to your job post. I typically respond within one to three hours.
    Featured Skill Customer Retention
    B2B Marketing
    A/B Testing
    Conversion Rate Optimization
    Email Automation
    Audience Segmentation & Targeting
    Email Deliverability
    Marketing Automation Strategy
    Sales Funnel Copywriting
    Direct Response Copywriting
    Email Marketing Strategy
    Email Copywriting
    Email Campaign Setup
    Klaviyo
    Email Marketing
  • $20 hourly
    • 5.0/5
    • (4 jobs)
    Hi, I'm Moiz — a passionate and results-driven Customer Success Manager with over 8 years of experience helping SaaS and service-based businesses build lasting relationships, reduce churn, and grow revenue. From handling high-stakes escalations to creating seamless onboarding experiences, I specialize in guiding customers through their journey, ensuring they achieve their goals while staying loyal to your brand. 💡 Here's what I bring to the table: ✅ Customer Retention & Upsell Strategies that drive measurable results ✅ Client Onboarding & Training workflows that reduce time-to-value ✅ Churn Analysis & Reduction through proactive outreach ✅ Handling Escalations with empathy, speed, and solution-focused thinking ✅ Process Optimization using tools like Zendesk, Intercom and Salesforce ✅ Experience with B2B & B2C, SMBs to Enterprise clients I’ve worked with startups and growing tech companies alike — resolving complex issues, advocating for customers internally, and building systems that turn customers into brand advocates.
    Featured Skill Customer Retention
    Relationship Management
    Zoho CRM
    NPS
    Product Knowledge
    Salesforce
    Zoho Desk
    Intercom
    Customer Retention Strategy
    Customer Relationship Management
    Customer Onboarding
  • $20 hourly
    • 5.0/5
    • (12 jobs)
    Seasoned veteran with 10+ years of Customer Success and Enterprise Support intensive experience with the following: 1) Team Lead - Enterprise Support 2) Team Lead - Technical Support (Tier 1 & Tier 2) 3) Relationship Management 4) Enterprise Customer Success 5) Customer Success Manager 6) Training and Development 7) Project Management 8) Order Processing 9) Technical Support 10) Enterprise Customer Support 11) SaaS - Software as a Service My experience displays my expertise in dealing with the public and flexibility in catering to the client's needs and I'm confident that I'll delight your customers.
    Featured Skill Customer Retention
    Customer Onboarding
    Customer Experience
    Online Chat Support
    Email Support
    Zendesk
    Ticketing System
    SaaS
    Customer Support
    Technical Support
    Customer Support Plugin
    Salesforce CRM
    Customer Service
    Product Knowledge
    Customer Relationship Management
  • $18 hourly
    • 5.0/5
    • (11 jobs)
    Experienced in Property management Buldium|Appfolio Support- All Administrative work Excellent Communication Skills. I'm the one, you won't regret hiring Property Management Software - Buildium Maintenance Coordination: - Create work-orders - Assign to vendors - Owner approvals -Coordination with tenants and owners - Follow ups Administrative Support: - Application Processing -Tenant Screening -Move Ins -Setup Portal -Setup Payment Methods -Tenant Concerns - Sending lease renewals - Send Delinquents - Entering invoices in property management software - Following up on rents - Get tenants to provide payment plan
    Featured Skill Customer Retention
    Email Support
    Phone Communication
    Email Etiquette
    Customer Support
    Lead Generation
    Customer Service
    Email Communication
    List Building
  • $15 hourly
    • 5.0/5
    • (14 jobs)
    I'm Waleed, a results-driven professional with 3+ years in the Mobile Apps & Games Industry. Expert in 🌟 ASO, Performance Marketing, and 🚀 Organic App/Game Growth. Proven success in driving user acquisition and optimizing app visibility through Organic and Paid Digital Marketing Solutions. I'm always delighted to push the boundaries of🌟User Acquisition & App Growth🌟 and strive to break the limits of 🚀Organic App / Game Growth 🚀 to achieve greatness and create impactful strategies with Passion & Purpose. ⭐ TOP EXPERTISE ◾ App Growth Marketing ◾ App Store Optimization (Google Play & IOS) ◾ Organic App/Game Growth ◾ User Engagement Improvement ◾ User Retention Analysis ◾ ROI / ROAS ◾ Keywords ◾ KPIs
    Featured Skill Customer Retention
    App Store Description
    Google Play
    KPI Metric Development
    iOS
    Google Analytics 4
    Firebase
    Market Research
    Social Media Marketing
    Digital Marketing
    Organic Traffic Growth
    Mobile App Strategy
    Growth Strategy
    App Store Optimization
    Performance Marketing
  • $15 hourly
    • 5.0/5
    • (8 jobs)
    I am an enthusiastic professional eager to contribute my expertise to the freelance community on Upwork. My specialties include e-commerce management, chat support, call support, data entry, and administrative assistance. Over the course of my career, I have refined my communication skills and gained a thorough understanding of customer service principles. I excel in managing e-commerce operations such as product listing, inventory management, and order fulfillment. Additionally, I possess extensive experience in providing chat and call support, as well as proficiently handling data entry and administrative duties. My ability to quickly grasp new systems and software, coupled with a strong work ethic, ensures timely and high-quality deliverables within budget constraints. I am confident that my diverse skill set makes me an ideal candidate for projects related to customer service, e-commerce management, data entry, administrative assistance, and beyond. I am available to commence work immediately and enthusiastic about tackling new endeavors on Upwork. Please feel free to reach out if you have any inquiries or wish to discuss your project further.
    Featured Skill Customer Retention
    Customer Satisfaction
    Outbound Call
    Cold Calling
    Customer Onboarding
    Customer Service
    Email Support
    Online Chat Support
    Shopping Chatbot
    LiveAgent
    Customer Support
    HubSpot
    Zoho CRM
    Trello
    Zendesk
  • $9 hourly
    • 2.2/5
    • (14 jobs)
    I've been working in this industry for 8+ years now. During this time, I've handled multiple accounts and engage with audiance and grow company sale's and build more audiance. I'm proactive, a creative problem solver, and can operate effectively with minimal supervision. Additionally, Here are the industries I've been involved with: - Real Estate (investors and agents) - both buyers and sellers - B2B - B2C - SaaS - Digital Marketing Agency - Mortgage Company - Cleaning Company - Finance - Credit Repair - Insurance In my role as an Inbound Specialist, Appointment Setter and Customer Service, I've: - Pitched various products/services - Follow Up with Clients - Reached out to probate, FSBO, tax delinquent, absentee, foreclosure leads, etc. - Made offers and negotiated with homeowners - Called warm leads to assist with property listings and connected them with a realtor - Scheduled appointments with lenders I'm trainable, deliver high-quality work, and prioritize integrity in my tasks. I'm proficient in using tools such as Xencall, Podio, GoHighLevel, Vicidial, Net2phone, Followup boss, Prospect Boss, Mojo, REI Simple, Popstream, Whitepages, WhatsApp, Slack, Webex, Call Tools, Batchdialer, RedX, CINC. I offer a range of services to help my clients' companies grow, including High tickect closing, cold calling, warm calling, lead nurturing, chat support, email support, email handling, and quality assurance analysis. I place a high value on professional commitment and the client's reputation. I consistently go above and beyond to provide top-notch service in every task assigned to me, working with integrity and requiring minimal supervision.
    Featured Skill Customer Retention
    Order Processing
    Problem Solving
    Virtual Assistance
    Online Chat Support
    Customer Service
    Customer Support
    Customer Care
    Email Support
    Email Communication
    Phone Support
    Ecommerce Support
    Administrative Support
  • $10 hourly
    • 4.7/5
    • (8 jobs)
    I am a professional with over 14 years of experience in Quality Assurance (QA), Training, HR & Hiring, Sales, and Virtual Assistance. I help businesses improve their processes, train teams, and achieve their goals efficiently. What I Do: Quality Assurance (QA): Review calls, emails, and chats to ensure high service standards. Training & Development: Create training programs for soft skills, sales, and customer service. HR & Hiring: Manage recruitment, onboarding, and team building. Sales Strategy: Drive sales growth and lead generation on platforms like Zillow and Avail.co. Virtual Assistance: Handle email management, data entry, CRM tools (like Salesforce), and workflow optimization. Why Hire Me? Proven track record of 100% client satisfaction. Expertise in QA, training, HR, sales, and virtual assistance. Skilled in Google Sheets, Excel, and CRM tools. Reliable, detail-oriented, and focused on delivering results. Key Achievements: Improved customer satisfaction through QA evaluations. Increased team efficiency by 30% using advanced tools. Delivered training programs that boosted team performance. Successfully managed recruitment and onboarding for high-performing teams. Let’s Work Together! If you need a QA specialist, trainer, HR expert, sales strategist, or virtual assistant, I’m here to help. 💬 Message me today to discuss your project!
    Featured Skill Customer Retention
    Quality Control
    Quality Assurance
    Real Estate
    Staff Recruitment & Management
    Lead Generation
    Customer Satisfaction
    BPO Call Center
    Call Center Management
    Email Support
    Sales Operations
    Online Chat Support
    Customer Service
    Customer Support
    Phone Support
  • $10 hourly
    • 5.0/5
    • (12 jobs)
    I am an enthusiastic and I'm focused on developing my career by working on short/long term projects for the best companies in the industry to strengthen my developmental skills and to gain better practical knowledge of my areas of interest. Results oriented, dependable professional experience on customer service and sales. Excels in fast paced environments as well as in supervising and motivating staff to increase productivity and company profitability. Works well independently and as a part of team. Committed to excellence . Proven capacity to troubleshoot issues and to resolve issues quickly. Concrete in making time table to reach service quotes. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
    Featured Skill Customer Retention
    Accounts Receivable
    Salesforce CRM
    Customer Service
    Technical Support
    Time Management
    Product Knowledge
    Communication Etiquette
    Answered Ticket
    Email Support
    English
    Inbound Inquiry
    Zendesk
  • $7 hourly
    • 5.0/5
    • (7 jobs)
    Customer Experience | Client Success | Ecommerce | FinTech | SAAS | Salesforce | Gorgias | 100% JSS Speaks Volume. With over 9 years of professional experience in Customer Support / Customer Service, Virtual Assistance and Quality Assurance in well-reputed organizations, I have always had a passion for customer and client satisfaction. I have thrived in positions that require decision-making and owning up customer issues until resolved. My Telemarketing, Sales, and Customer service prowess will fuel your growth and exceed your expectations. Let's elevate your business together. Skilled in building rapport, identifying customer needs, and providing tailored solutions. Proficient in CRM software, Dialers & other tools. My customer experience and retention expertise ensures high levels of satisfaction and loyalty. Committed to driving business growth through outstanding customer experiences and effective appointment setting. Strong prowess in E-commerce store management, SAAS products, App troubleshooting, Technical/Non-Technical Support, Billing & Payment Processing, Subscription-based, Home security etc. Expertise & Skills: - Customer Service - Phone, Chat & Email Support - Email Support / Ticket handling - Certified Gorgias Support Agent - Appointment Setting and Scheduling - Lead Qualification and Follow-up - Customer Retention - Customer Experience - Managing Refunds & Returns - Inbound Lead Generation - Client Relationship Management - Team Management - Quality Assurance Software and platforms I am experienced in: - Communication: Slack, Skype, Gchat - CRMs: Salesforce, Asana, Bitrix24, HubSpot, Zendesk - Documentation: Notion, Helpdesk and Loom - E-commerce Platforms: Shopify and Wordpress - General: G-Suite, MS Word/Excel/PowerPoint, Notion, Loom, Outlook, Calendly and Canva - Ticket Support Platforms: Gorgias, Intercom, Helpdesk
    Featured Skill Customer Retention
    Shopify
    Phone Support
    Telemarketing
    Call Center Management
    Email Support
    Lead Generation
    Virtual Assistance
    Outbound Call
    Appointment Setting
    Customer Service
    Online Chat Support
    Customer Experience
    BPO Call Center
    Real Estate Cold Calling
  • $35 hourly
    • 4.9/5
    • (19 jobs)
    Hey, Are you looking to send engaging, visually stunning emails that convert? Or perhaps you want to set up automations that reach the right people at the right time, guiding them smoothly through their customer journey while driving more conversions. And, of course, your ultimate goal is to boost your eCommerce store's revenue through powerful email marketing, right? GREAT, I’m Aiman, a Klaviyo Certified Email Marketer, and I’m here to help you achieve that through tailored, results-driven email marketing strategies. ✔Creating eye-catchy pop-ups to capture leads. ✔Setting up Email Automation with A/B testing to ensure quality conversions. ✔Copywriting emails with the best subject lines and body text to increase open rates and boost conversions. ✔Advanced segmentation to target the right audience for the relevant campaigns. ✔Building up a content calendar for campaigns automation and prior approval for launch. ✔Optimizing and analyzing existing automation. ✔Identifying loopholes in current automation and areas to be concerned about. ✔Final video call to explain the work done and FREE consultation for future marketing strategies of your brand. MY SKILLS INCLUDE BUT ARE NOT LIMITED TO: - Klaviyo basic and advanced customer journeys from strategy, design, copy, and uploading to klaviyo - Branded Template - Optimized for desktop and mobile, light and dark mode - Signup forms for desktop and mobile - Profiles segmentation - Monthly Email Campaigns Content Calendar - Email campaign copy, design, uploading, segment targeting and scheduling - Subject line A/B testing - Email Content and CTA A/B testing - Email analytics reporting - SMS Marketing - Email Deliverability - Team management as I have worked as Email Marketing Manager at 4 ecom email marketing agencies I HAVE EXPERIENCE IN VARIOUS NICHES LIKE: Kid's toys, kid's furniture, pet food, pet CBD, minimal fashion, footwear, supplements, skincare, photobiomodulation, swimwear, food and beverages etc. I specialize in crafting personal connections with your audience that lead to meaningful conversions. Together, we can elevate your email marketing strategy and help your store flourish. Ready to take the next step? Send me a message, and let’s drive your eCommerce success!
    Featured Skill Customer Retention
    Email Template
    Email & Newsletter
    Ecommerce
    Email Deliverability
    Email Automation
    Marketing Automation
    Email Marketing Strategy
    Email Design
    Email Campaign Setup
    Klaviyo
    Email Marketing
    Campaign Management
    Copywriting
    Email Template Development
  • $50 hourly
    • 5.0/5
    • (5 jobs)
    With over 9 years of experience, I've had the privilege of contributing to the success of SaaS companies, BPO’s and RPO’s as an all rounder. From managing portfolios and driving revenue growth to spearheading process improvements and nurturing client relationships. I take immense pride in making meaningful contributions to the success of SaaS startups. Sales, support, chats and training, I have been in all shoes during my tenure. I am well-versed in utilizing tools and platforms such as Salesforce, sales loft, Slack, Jira, Confluence, Okta, Office365, Ring Central, Zoom, and Zendesk. My skill set encompasses: Responding to client inquiries, both basic and complex, via email and handling client queries through chat or phone. Sales, Account Management, Upselling, Cross-selling, Product demonstrations and Client handling. I am confident that I can bring my qualities, experience and skills to your organization and make a significant contribution fulfilling your mandate. I am dedicated to give my 100% to achieve all targets. I look forward to serve and create satisfied clients. Feel free to have a look at my completed jobs for reference. Hope to discuss more with you over a meeting.
    Featured Skill Customer Retention
    Customer Relationship Management
    Business Development
    Email Support
    Time Management
    Communication Etiquette
    Customer Support
    Data Entry
    Sales Presentation
  • $35 hourly
    • 4.9/5
    • (34 jobs)
    If you are a business owner looking to start or scale your existing business in SAAS, eCommerce and need professional expertise, then I am your guy. After spending over $2m in paid ads, sending 100,000 cold emails I drove over $10m in attributable revenue through GTM, content engine and paid acquisitions. I help business owners and startups grow from product validation phase to 7-figures and beyond by developing insight into what customers want and need, where to find them, how to reach them, and how to get them to buy. I can help you if: - You need an experienced professional to book meetings with qualified prospects. - You need to have a social media strategy that makes your brand more visible and trustworthy. - You need an inbound-led outbound expert that has generated demand for early stage startups. - You need the skills of the Operations Director but do not have the funds to hire a permanent, six-figure employee. - Your brand has hit a growth plateau and you don't know what to do. - You need to automate your marketing operations. How do I help? I provide expert GTM consultations, cold outbound infrastructure setup and operations to agencies looking to sign their ideal prospects, SaaS platforms looking to sign new users and B2B platforms looking to increase their MRR. I have had the privilege of spending the last 4 years working with agencies and startups and grown businesses and brands from 0 to 6-figures with paid ads, cold outreach and advanced LinkedIn outreach strategies. Areas of Expertise: Outbound Automation with Clay Cold Email Infrastructure Setup Cold Outbound Setup with Instantly.AI and Smartllead LinkedIn Automation with HeyReach Multi-channel Outbound B2B Lead Generation Google Ads LinkedIn Ads Meta Ads TikTok Ads Organic Content Engine If you are looking to take your lead generation and sales strategy to next level, drop a message and find out if lady luck decides to reward you or not. I'd love to learn more about your project and see if we are a good fit for each other or not. Feel free to invite, and I promise I will reach out right away and schedule a FREE strategy call. You will get tons of value out of it. That's a promise!
    Featured Skill Customer Retention
    Clay
    Klaviyo
    LinkedIn Marketing
    TikTok Ad
    B2B Lead Generation
    Google Ads
    Facebook Advertising
    Facebook Ad Campaign
    PPC Campaign Setup & Management
    Sales Copywriting
    HubSpot
    Digital Marketing Strategy
    Lead Generation Content Creation
    Shopify
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