Hire the Best Customer Retention Specialists
in Pakistan

7 years as a Senior Level Customer retention and support specialist awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service team. I was trained at a large contact center in Pakistan. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. I am an outstanding multitasker who thrives in a fast-paced high-pressure work environment. I am curious and am constantly learning. I spend 30 minutes a day on my learning. I know how to maintain solid customer relations by handling questions and concerns with conscientiousness. I offer an optimal blend of efficiency, precision, and top-notch service quality. My enthusiasm and passion infuse every task I undertake. Count on me for swift response times and unwavering commitment to confidentiality. I am knowledgeable in the use of the following CRM and Software: ✅ Go High Level ✅ Zendesk ✅ Qorox ✅ Sticky.io ✅ Intercom ✅FreshDesk ✅Hubspot ✅ Xencall Dial ✅ Active Campaign ✅ Vici Dialer ✅Zoiper ✅CRM ✅ Microsoft Office Suite, ✅ Google Docs and Google Sheet ✅ HelpScout ✅ Zoho CRM ✅ Reamaze ✔️Project Management Trello - Slack - Google Meet Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator.

I am a detail-oriented and dependable Customer Support Representative and Virtual Assistant with nearly four years of experience supporting businesses across the USA, UK, Canada, and Australia. I specialize in delivering exceptional customer experiences, resolving complex issues, and streamlining daily operations to help teams run more efficiently. Whether it’s managing live chats, handling high-volume phone inquiries, processing refunds, or organizing CRMs, I bring calm, clarity, and consistency to every task. My focus is always on creating smooth experiences for both the customer and the business. Key Skills and Experience • Providing fast, empathetic, and solution-focused support across phone, chat, and email • Managing daily inboxes, calendars, bookings, and follow-ups with attention to detail • Handling order processing, refunds, and chargebacks with platforms like Shopify, Stripe, and PayPal • Tracking tickets and resolving issues through Freshdesk, Zendesk, and other CRM systems • Supporting e-commerce, real estate, SaaS, and service-based businesses with administrative needs • Fluent communication and strong organizational skills that build customer trust and brand loyalty • Comfortable working independently and maintaining high productivity in remote roles I approach every interaction with professionalism, patience, and a positive attitude. My goal is not just to resolve issues but to build long-term trust between your business and your customers. If you’re looking for someone who can seamlessly handle support tasks and back-end operations while representing your brand with care, I’m ready to join your team.

🟢 Hi! Running a Shopify store means more than fulfilling orders; it means delivering an experience that keeps customers coming back. I help Shopify and eCommerce store owners turn everyday customer interactions into opportunities to build trust, strengthen brand reputation, and increase customer loyalty through professional Customer Service. With 4+ years of experience in Customer Support, I work as an extension of your team, delivering professional, solution-focused care while you stay focused on growing your business. From answering pre-purchase questions to resolving post-purchase concerns through Email Support and Live Chat Support, I ensure every customer receives the same level of care and professionalism that you would provide yourself. 🚀 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 ✔ Order Processing, Tracking & Order Management ✔ Refunds, Returns, Exchanges & Cancellations ✔ Chargeback Assistance & Dispute Documentation ✔ Subscription Management ✔ Shopify Draft Orders & Discount Management ✔ Customer Account Updates ✔ Shipping Delays & Delivery Resolution ✔ Supplier Communication & Fulfillment Coordination ✔ Trustpilot Review Management ✔ Social Media Customer Care 📈 𝗛𝗼𝘄 𝗜 𝗔𝗱𝗱 𝗩𝗮𝗹𝘂𝗲 𝗧𝗼 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀 Instead of simply replying to tickets, I help businesses: ✔ 𝗥𝗲𝗱𝘂𝗰𝗲 Customer Response Times ✔ 𝗜𝗺𝗽𝗿𝗼𝘃𝗲 Customer Satisfaction ✔ Resolve Issues Before They Become Chargebacks ✔ Protect Brand Reputation ✔ 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 Customer Retention ✔ Deliver Consistent Support Using SOP-Based Workflows ✔ Efficiently Handle High-Volume Email Support & Live Chat Support 🛠️ 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 & 𝗧𝗼𝗼𝗹𝘀: 💬 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗖𝗥𝗠 Gorgias, Zendesk, Gmail, Freshdesk, Help Scout, Reamaze, Trengo, Zoho CRM, Richpanel, eDesk, Comslayer, Intercom & Crisp. 🤝 𝗧𝗲𝗮𝗺 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 Slack, Discord, WhatsApp, Skype, Lark & WeChat. 🚚 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 & 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴 USPS, UPS, DHL, FedEx, 17Track, Parcel Panel, YunExpress & PostNL. ⭐ 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 ✔ Flexible Availability Across Different Time Zones ✔ Strong Shopify Admin Knowledge ✔ High-Volume Email Support & Live Chat Support Experience ✔ Proactive Issue Resolution to Help Reduce Chargebacks ✔ Professional & Empathetic Customer Communication ✔ Reliable Long-Term Team Member 🌍 𝗚𝗹𝗼𝗯𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 Supporting customers worldwide requires more than translation, it requires clear, natural communication. I use ChatGPT and DeepL to assist customers in multiple languages while maintaining your brand's tone, improving Customer Service quality, and creating a consistent support experience across international markets. I don't simply answer customer inquiries. I represent your brand, solve problems before they escalate, protect customer relationships, and create experiences that encourage customers to buy from you again. If you're looking for a reliable Shopify Customer Support Representative who can become a valuable part of your team, I'd love to discuss how my Shopify, Email Support, and Live Chat Support experience can help your business grow. Best Regards, Muhammad Shahid

Customer support that doesn't break when ticket volume goes up. I help SaaS and eCommerce businesses build support operations on Zendesk, HubSpot, Freshdesk, and Help Scout. WHAT I DO ✅ Customer Support Operations I set up and manage email, chat, and ticket queues across Zendesk, HubSpot, Freshdesk, Help Scout, and Gorgias. Ticket views, macros, SLA tracking, escalation logic, and routing rules so your support runs the same way whether you have 10 tickets a day or 500. ✅ Helpdesk & CRM Setup Configuring Zendesk or HubSpot from scratch, or cleaning up what you already have. Correct record structure, tagging, and inbox organization so your team stops wasting time hunting for information. TOOLKIT Support: Zendesk, HubSpot, Freshdesk, Help Scout, Gorgias, Intercom, RingCentral CRM: HubSpot, Zoho PROOF ⭐ 5.0 rating on my first Upwork contract, managing live chat support during a high traffic conference weekend. Client feedback: "Great attitude, smart, and capable. Will hire again." BACKGROUND 16 months as a Customer Service Representative at IBEX Global, multi-channel support across email, chat, and phone at scale. HubSpot certified across Service Hub, Sales Hub, and Inbound. EF SET C2 Proficient in English. INDUSTRIES SaaS, eCommerce, Retail, BPO If your helpdesk is disorganized or your team is buried in manual ticket work, send me a message describing your current setup. I will tell you exactly what I would fix and how.

Greetings! Looking for a reliable Shopify Customer Support Specialist or E-commerce Virtual Assistant who can manage your customer service while you focus on growing your store? You’ve found the right person. I’m an E-commerce Customer Support Specialist with 5+ years of hands-on experience supporting Shopify and WooCommerce stores, dropshipping businesses, and online brands through email support, live chat support, and social media customer service. I don’t just answer tickets. I take ownership of customer issues, resolve problems before they escalate, protect your brand reputation, and provide professional customer service that helps increase customer satisfaction, retention, and loyalty. ━━━━━━━━━━━━━━━━━━━━━━ 🛒 SHOPIFY & E-COMMERCE CUSTOMER SUPPORT ━━━━━━━━━━━━━━━━━━━━━━ • Shopify Customer Support & Shopify Admin Management • Shopify Virtual Assistant services • Shopify & WooCommerce Email Customer Support • Live Chat Customer Support • Order Processing, Order Management & Order Tracking • Returns, Refunds, Cancellations & Exchanges • Chargebacks, Disputes & Payment Issues • PayPal, Stripe & Klarna Customer Support • Shipping Delays, Lost Packages & Delivery Issues • Customer Account, Address & Order Updates • Supplier Communication & Order Fulfillment • Dropshipping Customer Service & Order Management • Subscription & Discount Code Management • Customer Complaint & Escalation Management ━━━━━━━━━━━━━━━━━━━━━━ 💬 LIVE CHAT, EMAIL & SOCIAL MEDIA SUPPORT ━━━━━━━━━━━━━━━━━━━━━━ • Shopify Live Chat & Email Support • Facebook & Instagram Customer Support • Customer DMs, Comments & Inquiries • Social Media Customer Service & Moderation • Negative Comment Management • Facebook Group Customer Support & Moderation • Maintaining your brand voice across every customer interaction ━━━━━━━━━━━━━━━━━━━━━━ 🛠️ CUSTOMER SUPPORT TOOLS & PLATFORMS ━━━━━━━━━━━━━━━━━━━━━━ Gorgias • Zendesk • Freshdesk • Re • Gladly • Tidio • Shopify Inbox • Shopify • WooCommerce • ManyChat • Gmail • Outlook • Airtable • Trello Experienced with helpdesk ticket management, macros, canned responses, SOPs, customer support workflows, and escalation procedures. I can quickly learn your existing customer service software, apps, processes, and brand guidelines. ━━━━━━━━━━━━━━━━━━━━━━ 🌍 MULTILINGUAL E-COMMERCE CUSTOMER SERVICE ━━━━━━━━━━━━━━━━━━━━━━ Experienced in supporting international eCommerce customers and assisting with customer communication in English, Swedish, German, French, Dutch, Spanish, Italian, Portuguese, and other languages using professional translation tools when required. ━━━━━━━━━━━━━━━━━━━━━━ ⚡ WHY CLIENTS CHOOSE ME ━━━━━━━━━━━━━━━━━━━━━━ ✅ 5+ years of real E-commerce Customer Support experience ✅ Specialized in Shopify Customer Service & Shopify Support ✅ Experienced Shopify Virtual Assistant for daily store operations ✅ Strong experience with Gorgias, Zendesk & other helpdesk platforms ✅ Skilled in email, live chat, social media & customer support ✅ Experienced with refunds, returns, chargebacks & disputes ✅ Fast, professional and empathetic customer communication ✅ Strong attention to detail and problem-solving skills ✅ Comfortable following SOPs, workflows, macros and brand guidelines ✅ Reliable, independent and able to work without micromanagement ✅ Flexible availability for weekends, peak periods and high-volume support ✅ Long-term mindset focused on customer satisfaction and customer retention For higher-volume Shopify stores or busy periods, I can also provide trained backup support under my supervision, while you continue communicating directly with me and I remain responsible for quality, workflow management, and service consistency. Whether you need a Shopify Customer Support Specialist, Shopify Virtual Assistant, E-commerce Customer Service Representative, Gorgias Support Specialist, Zendesk Customer Support Agent, Live Chat Agent, or Email Support Specialist, I can help manage your customer support from start to finish. Your customers experience your brand through every interaction. I make sure those interactions build trust. 📩 Send me a message and let’s discuss how I can support your Shopify or eCommerce store. Thank you! Junaid

🟢 Hi! I help 𝘀𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress free by handling customer emails, shipping delays, and refunds using clear, 𝘀𝗼𝗽 𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 that reduce 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀. Over the past five-plus years, I’ve helped eCommerce (Shopify and WooCommerce) store owners and dropshippers respond quickly and professionally to customer inquiries through live chat and email support. I efficiently manage orders, returns, refunds, exchanges, and chargebacks, especially within Shopify Admin, where I have strong expertise. By building streamlined workflows with macros and templates, I save valuable time and ensure consistent support quality. I also create comprehensive FAQ documents and help centers that significantly reduce repetitive support tickets and provide insightful reports on response times, customer satisfaction (CSAT), and emerging support trends. 🎯 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 can do: • Order processing, tracking, and modifications • Refunds, cancellations, and Order Drafting • Updating customer details (addresses, e-mails, contacts) • Creating discount codes and managing subscriptions • Supplier communication for seamless order fulfillment • Handling chargebacks and inquiries. and more... 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: • Managing Facebook pages: hiding negative comments, responding to messages, and moderating interactions to maintain a positive brand image • Responding to customer inquiries on TikTok, Instagram, and Meta pages 𝗧𝗼𝗼𝗹𝘀 𝗜’𝗺 𝗔𝗱𝗲𝗽𝘁 𝗶𝗻: • E-mail and Live Chat Support Platforms: Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, Private-Mail, Strato Webmail, e-desk, Rich panel and more... • Messaging, Team Communication and Other tools: Slack, Skype, Discord, WhatsApp, WeChat, Linnworks (Order Management), Fulfilment China (Order Management), Service Point (Supplier Coordination) ... • Order & Parcel Tracking Tools: USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, 24Track, Universal Parcel, Global Tracking and more... 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: I use ChatGPT Plus and DeepL to deliver smooth, professional support in: German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and more... 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝗘-𝗺𝗮𝗶𝗹 & 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗶𝘁𝗵: Five Leafs (Fashion eCommerce) Nex, Limited (Dropshipping & Fulfillment | UK) Wonderpaws (Pet Products eCommerce | UK) Limitless Jewelry (Jewelry eCommerce | Canada) NorryFashion (Fashion eCommerce | Netherlands) DeAutoUnie (Netherlands | Shopify + Trengo + Outlook) Stijlster (Netherlands | Shopify + Outlook) Rudolf-Emilia (Germany | Shopify + Gmail) The ForexFunder (UK | CRM Support) Emilia Stockholm (Sweden | Shopify + Strato Webmail) Lina Stockholm (Sweden | Shopify + Private-Mail) Kanavi Design (USA | WooCommerce + Helpdesk) Forciano (France | WooCommerce + Outlook) 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲: • 24/7 availability, including weekends and holidays • Calm, clear communication, even under pressure • Deep Shopify knowledge with end-to-end support capability • Quick response times and precise attention to detail • Long-term mindset focused on building brand loyalty and customer happiness For higher-volume stores or peak periods, I can scale support with trained backup capacity under my supervision to maintain timely, accurate, and consistent customer service. You will always communicate directly with me, and I remain fully responsible for service quality, workflow management, and client satisfaction. I don’t just respond to customers, I represent your brand with care and professionalism. Every interaction is a chance to build trust, create positive experiences, and turn first-time buyers into loyal customers. 😏 𝗦𝘁𝗶𝗹𝗹 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝗶𝘁? If you're ready to give your customers the experience they truly deserve, feel free to send me a message on Upwork. Let’s build something great together.