Upwork home
Sign up
Secondary

Hire the best Help Scout Specialists in Pakistan

Check out Help Scout Specialists in Pakistan with the skills you need for your next job.
Get started
  • $5 hourly
    • 5.0/5
    • (20 jobs)
    Hello and welcome to my profile! Thank you for taking the time to visit. I’m Adnan, a dedicated Customer Service Representative with over 5 years of experience providing top-notch support for eCommerce businesses around the globe. As a freelancer, my goal is simple: make your life easier by delivering quality work and creating positive experiences for your customers. ✅ What I Offer: Whether you need Customer Service, Email Support, Live Chat, Social Media Management, or a reliable Virtual Assistant, I bring professionalism, friendliness, and attention to detail to every task. My specialty lies in managing Shopify eCommerce stores, handling everything from inquiries to order disputes. 💼 Shopify Store Management Includes: Responding to customer inquiries Answering product-related questions Coordinating with suppliers on delivery issues, replacements, and refunds Tracking orders and updating customers Managing returns and refunds professionally Handling PayPal, Klarna, and Shopify chargebacks/disputes 🧾 Experience Highlights: Pawfectbuddies – Email & Social Media Support (Pet Products) Pawfectfriend – Email Support, Social Media, PayPal/Klarna disputes, Chargebacks (Cat Products) KangooKids – Email Support & PayPal Disputes (Baby Products) Air Gaming Mousepads – Live Chat Support Oliviaoliver – Email & Facebook Support (Women's Fashion) ClausXXL – Email Support & Shopify Chargebacks (Christmas Products) Tiny Wonders – Email & Facebook Support (Children’s Products) Wonder Paws – Email, Facebook & Instagram Support (Dog Products) Neptune Gold – Live Chat Support INKWALL – Email Support & Chargebacks (Custom Products) 🛠 Tools & Platforms I’ve Worked With: Customer Support Platforms: HelpScout, Gorgias, Freshdesk, Zendesk, Trengo, Outlook, Gmail Communication Tools: Slack, Skype, Discord, WhatsApp, WeChat Shopify Tasks: Order processing, tracking, refunds, cancellations, product listings, address/email changes, discount codes, and supplier communication Other: Hostinger, GoDaddy, Tawk.to, ManyChat, Facebook Business Suite, Instagram DMs 🌍 Language Support: I’ve handled support in multiple languages (German, Dutch, Finnish, Swedish, Italian, French, Greek, etc.) using tools like ChatGPT, Google Translate, and DeepL to ensure accurate communication. 📆 Availability: I'm available 365 days a year, including holidays. You can count on me to be there when you need support the most. Let’s work together to create an exceptional experience for your customers and help your business thrive! Looking forward to collaborating with you. Kind Regards, Adnan
    Featured Skill Help Scout
    Gorgias
    Shopify
    Order Fulfillment
    Slack
    Customer Support
    Customer Service
    Email Communication
    Zendesk
    Order Processing
    Order Tracking
    Email Support
    Online Chat Support
  • $10 hourly
    • 4.6/5
    • (21 jobs)
    ⭐⭐⭐⭐⭐ 𝟏 Of TOP 10 𝐅𝐑𝐄𝐄𝐋𝐀𝐍𝐂𝐄𝐑 𝐢𝐧 eCommerce Store Management. ✅ Top 10 Upwork Freelancer in eCommerce Store Management 💼 23,000+ Hours | 100% Success Rate | $150K+ Earnings 📈 10+ Years of Experience in the eCommerce Industry I am one of Upwork's Top 10 Freelancers in eCommerce Store Management, with a proven track record of $150K+ earnings, 23,000+ hours worked, and a 100% success rate. With a decade of expertise in eCommerce, I have successfully completed 25+ projects, helping businesses scale and maximize their revenue. What sets me apart? Client satisfaction is my top priority. I step into my clients' shoes to understand their vision and deliver results that drive growth. If you're looking for an expert eCommerce Store Manager to take your business to the next level, let's connect! eCommerce Expertise: • Order Fulfillment via Shopify, Aliexpress, Dsers, Oberlo, eBay, Walmart, BoxC, ShipBob, RegWiio, Dropified, and many more. • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/eBay/Walmart Product listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Shopify Theme Customization • Navigation Customization • Email Handling/Management • Product page editing • Product description editing using AI • Dispute handling (Stripe, Paypal & Klarna) • Supplier Management • Bookkeeping 💡 Why Choose Me? With a keen focus on exceptional customer service, strong communication skills, and a knack for multitasking, I am committed to exceeding your expectations. Whether you need Customer Support, eCommerce Store Management, or Dispute Management, Let's connect to explore how I can elevate your lead generation efforts and propel your business growth to new heights! If you think I am the right fit for your project/team, then don't hesitate to contact me. I would love to hear from you. Thank you for taking the time to read my profile.
    Featured Skill Help Scout
    Communication Etiquette
    Technical Support
    Management Skills
    Administrative Support
    Virtual Assistance
    Slack
    Ecommerce
    Zendesk
    Order Fulfillment
    Customer Service
    Shopify
    Dropshipping
  • $4 hourly
    • 5.0/5
    • (11 jobs)
    Greetings, Thank you for visiting my profile! Are you looking for an experienced Customer Service Representative with expertise in email support, live chat, chargeback management, and dispute resolution on platforms like Shopify and PayPal? With over 5 years of experience, I specialize in delivering top-tier customer support for eCommerce businesses. What I Offer: ✔ 24/7 Email & Live Chat Support – Ensuring prompt and professional customer communication. ✔ Shopify Store Support – Order management, tracking, cancellations, refunds, and duplicate order and product listing. ✔ Chargeback & Dispute Resolution – Managing cases on PayPal and other payment platforms. ✔ E-commerce Customer Support – Expertise in handling customer inquiries, complaints, and concerns. ✔ Short-Term Rental Co-Hosting – Managing guest communications on Airbnb, Booking.com and similar platforms. Tools & Platforms I Work With: ✔ Shopify ✔ ReAmaze, Freshdesk, Zendesk, Helpscout, Gorgias ✔ PayPal Dispute Resolution ✔ Slack, Outlook, Gmail, IONOS ✔ Monta Fulfillment Tool, 17Track ✔ Google Sheets I am also skilled in handling customer support in multiple languages, including Dutch, Danish, French, Italian, and German, using DeepL and AI translation tools. I am committed to providing **exceptional customer support, enhancing customer satisfaction, and ensuring seamless e-commerce operations. Let’s connect to discuss how I can contribute to the success of your **Shopify store** and overall customer service experience. Looking forward to collaborating with you! Best regards, Hammad Raza.
    Featured Skill Help Scout
    Virtual Assistance
    Stripe
    Order Management
    PayPal
    Gorgias
    Customer Service
    Order Tracking
    Online Chat Support
    Zendesk
    Email Support
    Freshdesk
    Customer Support
    Order Fulfillment
    Shopify
  • $4 hourly
    • 5.0/5
    • (13 jobs)
    Greetings👋 Thank you so much for visiting my profile. We’re living in a modern economy. The business has evolved, and customers expect not just products and services, but high-quality customer service as a standard. Customer satisfaction has a huge impact on your business's success. A low satisfaction level means your customer retention and loyalty levels will likely be below too. 👋The services I can perform are: ✅Call Support • Live chat operator • Email Support • Handle Property management • Answering product Question • Order Tracking • Communication Etiquette • Shopify • Order Fulfillments • Customer Satisfaction • MS-Office • Google sheet • Social Media • Translator If you are unsure about anything, we can discuss everything on hand to give you the best service with satisfaction. Feel free to check FAQs or shoot me a message through Upwork to get your work started with confidence. ✅ Please have a look at the tools I have worked for: ✔️ Live Chat Support ✔️ Email Support ✔️ Phone support ✔️ Zadarma (calling app) ✔️ Airbnb ✔️ HomeAway ✔️ Booking.com ✔️ Phone.com ✔️ Google voice ✔️ Hospitable ✔️ Vrbo ✔️ Agoda ✔️ Airtable ✔️ Guesty ✔️ Smoobo ✔️ Kross booking ✔️ New book ✔️ HomeAway ✔️ Charge Automation ✔️ Shopify ✔️ CRM ✔️ New voice media (calling app) ✔️ Ring central ✔️ Hurrier ✔️ Road Runner ✔️ Leverage ✔️ Freshdesk ✔️ Helpscout ✔️ Zoho CRM ✔️ Slack ✔️ JVZOO ✔️ Zendesk ✔️ Trello ✔️ Leverage ✔️ Freshdesk ✔️ Gorgeous ✔️ Tawk to ✔️ Reamaze ✔️ Signal ✔️ Many chats ✔️ Service Point ✔️ Google sheet ✔️ Microsoft Office ✔️ The command in Data Entry ✔️ 17 track ✔️ Deepl.com ♦ Social Media: ♦ Facebook ♦ Instagram ♦ Linked In ♦ WhatsApp ♦ Twiter ♦ Telegram ✅I have great experience in customer service in other languages. I have already worked in these languages: || Dutch || Spanish || German ||Italian || English (US & British) || Portuguese || Norway || Swedish || Finnish || Danish ✅I have done the following projects: ➡️ Customer support for Airbnb in Austria (Chat support) * Live chat support (Airbnb, Booking.com & WhatsApp) * Handling 200+ properties * Handling Inquiries * Respond to customers within a minute and resolve their queries * Confirm bookings after receiving the all needed documents. * Informs cleaners about their schedule. ✅ Virtual Assistant for Shopify store (Worldwide) * Tickets Solving • Orders fulfillment • Orders tracking * Provide Solutions to Customer's Queries * Checking the Google Sheet where the order input automatically * Send the Google sheet to the Supplier after checking all details * Fulfill the order after receiving the tracking number from the Supplier * Send the order to "AliExpress Supplier" & Dsers * Put the orders on "Trello" due to the missing details/damaged products/ waiting from suppliers * Contact the manufacturer for the special order. * Making Discount codes for the customer * Inform the owner daily of all activities ✅ Customer support for 30+ Shopify stores (Worldwide drop shipping) I also have an excellent team who is with me and always ready to work on any project related to customer service. We can provide 365 days of customer service even on holidays. It's important to me to build long-term relationships with clients, so I'm primarily looking for long-term projects. I'm flexible with my working hours and am happy to work closely with any existing freelancers you work with. Best Regards, Adnan
    Featured Skill Help Scout
    Virtual Assistance
    Gorgias
    Zendesk
    Customer Care
    Order Processing
    Ecommerce Order Fulfillment
    Order Tracking
    Live Chat Software
    Customer Support
    Email Support
    Online Chat Support
  • $3 hourly
    • 4.9/5
    • (6 jobs)
    🌟 Welcome to My Upwork Profile! 🌟 Profile Summary: A seasoned professional with over 4 years of experience in diverse customer service roles, I am driven by a passion for excellence and a commitment to delivering top-tier support. Possessing a strong foundation in communication, time management, and task prioritization, I offer a comprehensive skill set tailored to meet the dynamic needs of clients across various industries. Core Competencies: Customer support, Quality assurance, Airbnb management, Translation, Data entry, Virtual assistance. I excel in maintaining meticulous organization, adapting swiftly to new challenges, and consistently striving for self-improvement. Key Projects: Airbnb Guest Support and Property Management: Orchestrated seamless guest communication, resolved issues promptly, and coordinated cleaning services with precision. Shopify Store (INKFLOW) Email Support: Spearheaded comprehensive customer service initiatives, addressing inquiries, order management, chargebacks, and refunds efficiently. Live Chat Support for Peps Wall: Facilitated seamless client interactions, scheduled consultations, and managed installation appointments to ensure customer satisfaction. Educational Background and Work Ethic: Commencing my freelance journey in August 2020, I have prioritized integrity and diligence in every endeavor. Embracing the ethos of teamwork and dedication, I am committed to delivering results of the highest caliber, available round-the-clock to fulfill client needs. Technical Proficiency: Proficient in utilizing a range of CRM platforms including, Zendesk, Freshdesk, Zoho CRM, Help Scout, Shopify, Outlook, Zoom, Skype, Hangouts, Thank you for considering my profile, and I eagerly anticipate the opportunity to contribute to your success. If you have any questions please try to get back to me I will be more than happy to discuss Kind regards Abdul Waheed
    Featured Skill Help Scout
    ChatGPT
    Social Media Chatbot
    Property Management
    Alternative Dispute Resolution
    Helpdesk
    Ticketing System
    Shopify
    Customer Satisfaction
    Order Fulfillment
    Amazon Plugin
    Customer Support
    Online Chat Support
    Email Support
    Zendesk
  • $4 hourly
    • 5.0/5
    • (20 jobs)
    Greetings, Thank you so much for taking the time to visit my profile. Your interest is greatly appreciated! I bring over 3 years of expertise as a dedicated & individual customer service representative, committed to creating seamless and positive client experiences. My commitment is to simplify your life by delivering quality work and fostering constructive interactions. ABOUT ME Top-Rated Freelancer Status 100% job Success Score 100% Client Satisfaction Proficient Typist with 50+ WPM Speed Perfect combination of speed, accuracy and quality service Enthusiastic and passionate about everything I do Fast response time and guaranteed confidentiality Shopify Expert: Shopify Product Listing I possess extensive expertise in utilizing Shopify apps for various tasks, including updating customer information such as addresses, emails, and contact numbers. Additionally, I am proficient in both manual order fulfillment and automated fulfillment processes(importing and exporting orders). My skills also extend to tasks such as downloading invoices and creating discount codes for entire product ranges or specific items. I also leverage my exceptional communication skills to liaise with suppliers regarding order deadlines. I am committed to delivering exceptional service and ensuring smooth operations for your Shopify store. *In the realm of email support, I shine on platforms like Zendesk, Gmail, Fresh Desk, Reamaze, Gorgias, Outlook and Help Scout.* Experience Excellence in Email Support with: 1: Email Support for Nobliva/Ambie.com (E-commerce Store/USA) 2: Email Support for Hagedekorasjon.com (E-commerce Store/Nether-land) 3: Email Support for Whispella.com (E-commerce store/Germany) 4: Email Support for Parisignature (E-commerce & Drop shipping Store/France) 5: Email Support for Redhoumy (E-commerce & Drop shipping Store/USA) 6: Email Customer Support For Spirilet (E-commerce Store/UK) 7: Customer Support For Shopify & Virtual Assistance ( Kanavi Design/Germany) 8: Email Customer Support For FBA Amazon Petdreamland (Romania) 9: Email Campaigning with Klaviyo for (Brushx, Soothfresh, Homeheaven, AromaBox, and SkinHeaven) 10: Email Support for InnovaCentral (E-commerce & Drop shipping Store/UK) 11: Email Support for Sereluxe (E-commerce & Drop shipping Store/USA) 12: Email Support for Stijlster (E-commerce & Drop shipping Store/Neither-land) 13: Email Support for PuraBodi (E-commerce & Drop shipping Store/UK) 14: Email Support for East African Secrets (E-commerce & Drop shipping Store/Neither-land) Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator. In the realm of Live Chat, I shine on platforms like Zen-desk, Airbnb, Intercom, Gorgias, I.G,X & F.B. Experience Excellence in Live Chat Support with: Airbnb Live Chat/Spain Mx Locker Live Chat/USA Koala-Apps.io Live Chat/USA The ForexFunder Live Chat/UK Airbnb Live Chat for RakiaLLC & Howell/Oklahoma USA Navigate through my Proficiency in Tools: Zendesk Fresh Desk Reamaze Intercom Help Scout Zoho CRM Airbnb Guesty HomeAway Booking.com Hostfully Hostaway Hospitable Shopify Google Spreadsheet & Doc Gmail Outlook Slack Skype Discord Clickup Manychat Wechat Whatsapp 17 Track, USPS, UPS, DHL, FedEx & GPS I'm dedicated to providing 24/7 support, 365 days a year, I adapt my working hours to your needs. Whether you're part of a freelancing team or in need of a committed Customer Support Representative, I'm poised to elevate your customer support initiatives. Let's embark on the journey of success together. Feel free to reach out at your earliest convenience. Thank you! Usman
    Featured Skill Help Scout
    Gorgias
    Communication Etiquette
    Customer Support
    Email Communication
    Customer Satisfaction
    Communications
    Customer Service
    Shopify
    Zoho CRM
    Zendesk
    Freshdesk
    Email Support
    Order Tracking
    Online Chat Support
  • $4 hourly
    • 4.9/5
    • (6 jobs)
    Greetings, and thanks for visiting my profile! I am a dedicated Customer Service Representative with over three years of experience in delivering top-tier customer support across multiple platforms. My goal is to ensure seamless customer interactions, dispute resolution, and high client satisfaction through detail-oriented, organized, and accurate work. What I Offer: ✅ Expert in Disputes & Chargebacks – Specialized in handling PayPal and Klarna disputes efficiently. ✅ Multi-Channel Support – Experienced in managing email, live chat, and call support for Amazon, eBay, Shopify, and Airbnb. ✅ Technical Proficiency – Well-versed in platforms like Zendesk, HelpScout, Freshdesk, ReAmaze, WebMail, 17Track, and CRM tools. ✅ Problem-Solving & Multitasking – Ability to address diverse inquiries with an empathetic and customer-focused approach. ✅ Multilingual Support – Assisted customers in German, Dutch, Finnish, Swedish, Italian, French, Greek, and more using translation tools like Google Translate & DeepL. Previous Shopify Store Experience: 🔹 pol.cocoluna.co/ 🔹 ro.cocoluna.co/ 🔹 travel-bag.us/ 🔹 sweetking.co/ 🔹 voidstudio.store/ Tools & Platforms I Have Worked With: Customer Support: Zendesk, HelpScout, Freshdesk, ReAmaze, Tawk.to, WebMail Order Management: Shopify, 17Track, Order Tracking, Order Fulfillment Dispute & Chargeback Handling: PayPal, Klarna, JVZoo CRM & Communication: Telemarketing, BPO Call Center, Social Customer Service E-commerce Support: Amazon, eBay, Shopify Supplier Coordination: Product Changes, Order Issues, Color Modifications I am available 365 days a year, including holidays, and I prioritize building long-term client relationships. Whether you're looking for short-term or long-term collaboration, I am committed to enhancing your customer experience, retention, and loyalty. Let’s work together to take your customer support to the next level! Feel free to reach out to discuss how I can contribute to your success. Looking forward to hearing from you soon! Kind Regards, Shahzad Babar
    Featured Skill Help Scout
    Zoho Desk
    Shopify
    Order Fulfillment
    Social Customer Service
    BPO Call Center
    Telemarketing
    Customer Service
    Zendesk
    Freshdesk
    Order Tracking
    Phone Support
    Online Chat Support
    Email Support
  • $4 hourly
    • 5.0/5
    • (2 jobs)
    Hello! I’m Khurshid, your go-to expert in Property Management, Guest Communication, and Customer Support Services with 3 years of experience in the short-term rental and e-commerce industries. I specialize in managing properties on platforms like Airbnb, VRBO, and Booking.com, as well as providing top-tier email, live chat, and dispute handling support for Shopify stores. Whether you need help optimizing your listings, ensuring smooth operations for your vacation rentals, or handling customer inquiries, I’ve got you covered! What I Can Do for You: For Vacation Rental Management (Airbnb, VRBO, Booking.com): Guest Communication: Quick and professional responses to guest inquiries, handling check-ins/check-outs, and ensuring a seamless guest experience. Listing Management & Optimization: Enhance property listings for better visibility and more bookings. Calendar Management: Optimize pricing and availability to maximize occupancy and revenue. Scheduling & Coordination: Efficient management of turnovers, cleaning, maintenance, and repairs. Conflict Resolution & Dispute Handling: Address damage claims, review responses, and security deposit issues effectively. Automation & Efficiency: Implement messaging systems for quick responses and smoother operations. For Customer Support Services (Shopify & E-Commerce Platforms): Live Chat Support: Engage with customers in real time, answering questions, and resolving issues swiftly. Email Support: Provide clear, professional responses to customer inquiries and concerns. Phone Support: Assist customers over the phone, ensuring clear communication and issue resolution. Order Tracking & Fulfillment Support: Monitor and update order statuses, track shipments, and ensure a smooth fulfillment process. Dispute & Chargeback Handling: Resolve conflicts, manage chargebacks, and ensure customer satisfaction. Social Media Management: Handle customer inquiries via social platforms, boosting engagement. My Experience Includes: Guest Communication & Listing Management for Bakir Rasheed Properties Guest Communication & Listing Management for Yollofix Properties Customer Support for Shopify Stores like Hairology, Volume Vault, Babymind, and more. Software Proficiency: Rental Platforms: Airbnb, VRBO, Booking.com, TripAdvisor Customer Support Tools: ZenDesk, Freshdesk, Tawk.to, Reamaze, Zoho, HelpScout, JVZOO, Google Sheets/Docs, and more! Why Work With Me? I’m committed to providing fast, reliable service that ensures your vacation rental properties run smoothly while improving your guest experience. Additionally, my background in customer support for Shopify and e-commerce platforms ensures your online business gets the attention it deserves, helping you build customer trust and loyalty. Let’s connect and discuss how I can help elevate your business, streamline property management, and improve customer satisfaction. Best regards, Khurshid
    Featured Skill Help Scout
    BPO Call Center
    Customer Satisfaction
    Shopify
    Customer Service
    Customer Support
    Freshdesk
    Online Chat Support
    Zendesk
    Email Support
  • $3 hourly
    • 4.2/5
    • (8 jobs)
    Greetings, Thank you so much for visiting my profile. Before discussing my professional skills, I’d like to introduce myself. My name is Zulqarnain Haider, and I’m from Pakistan. Well, I have 4 plus years of experience in Customer Services, Virtual Assistance. Pursuing a career in customer service not only provides for me financially but also brings me great personal satisfaction, as it has been a passion of mine since my early teens. I believe people should focus on what they excel at and what they are truly passionate about. This is why I chose freelance customer service, as I believe I have the skills and the drive for it. I am dedicated, honest, and never shy away from hard work. I have provided excellent services to clients worldwide, that includes Live Chat Support and Email Support. I take care of the client's business as I would handle my own for their success is my own success as well. |♦| Please have a look at the tools I have worked for: ✔️ Email Handling ✔️ Email support ✔️ Handling inbound and outbound calls ✔️ Live Chat ✔️ Chat support ✔️ Administrative Support ✔️ Email communication ✔️ Customer care ✔️ E-commerce/ DropShipping (order processing, refunds, cancellations, and order tracking) ✔️ Airbnb back officer (answering customers' requests about booking, cleaning, and deposit) ✔️ Product Knowledge ✔️ Written and verbal communication Customer Services Software that I have used: ✔Shopify ✔ Zendesk ✔Zoho Mail ✔ Gorgias ✔ Tidio ✔ Help Scout ✔ Intercom ✔Freshdesk ✔Gmail ✔ HubSpot ✔ Gmail ✔Outlook I also provide a wide range of Administrative tasks which includes: ✔ Order Processing, ✔ Handling PayPal and Klarna disputes and also Chargeback on Shopify, ✔️ Moderating social media comments And also I handled comments on different Social Media platforms. ♦ Facebook ♦ Instagram ♦ Linked In ♦ WhatsApp ♦ Twitter ♦ Telegram |♦| I have great experience in customer service in other languages. I have already worked in these languages: Dutch || Spanish || German ||Italian || English (US & British) || Portuguese || Norway || Swedish || Finnish || Danish |♦| Virtual Assistant for Shopify store (Worldwide) • Tickets Solving • Orders fulfillment • Orders tracking • Provide Solutions to Customer's Queries • Checking the Google Sheet where the order input automatically • Send the Google sheet to the Supplier after checking all details • Fulfill the order after receiving the tracking number from the Supplier • Send the order to "AliExpress Supplier" & Dsers • Put the orders on "Trello" due to the missing details/damaged products/ waiting from suppliers • Contact the manufacturer for the special order. • Making Discount codes for the customer • Inform the owner daily of all activities |♦| Customer support for 30+ Shopify stores (Worldwide drop shipping) I'm confident that if you hire me, I will deliver successful results with minimal efforts required from your side. I also offer a money-back guarantee, ensuring you wouldn't regret your decision to work with me. Looking forward to receiving a favorable response from your side. Stay blessed! Thank you!
    Featured Skill Help Scout
    Online Chat Support
    CRM Software
    Google Sheets
    Facebook Page
    Virtual Assistance
    Data Entry
    Order Fulfillment
    Shopify
    Customer Support
    Zoho CRM
    Freshdesk
    Order Processing
    Order Tracking
    Email Support
  • $18 hourly
    • 5.0/5
    • (11 jobs)
    🌟🌟100% Job Success 🌟🌟13,500+ Upwork hrs. 🌟🌟 All 5 Stars Reviews 🌟🌟 TOP RATED PLUS 🌟🌟I can offer you the following and much more: - Property Management - Project Management - Leasing - HR - Audio/Video Calls (Inbound/Outbound) - Reporting - Order management - Customer Support - Email Support I take pride in providing excellent support with a minimum supervision: - Proficient in Vonage, Ring Central, Asana, Showmojo, Tenant Turner, Hubspot, Zoiper, Rent Manager, CRM, FreshDesk, Helpscout, Slack, FreshCaller, FreshConnect, Dialpad and all other MS Softwares plus Google Docs 10+ years with US based clients. Excellent communication skills, time management, self starter, combined with the ability to deliver exceptional tasks. With fluency in English, I am keen for details and focused on delivering exceptional work. Confident communicator, very enthusiastic about my work, enjoy working with people and building long-lasting professional relations and loyalty. My passion is about creating organizational success and bettering client reputation in an effective way.
    Featured Skill Help Scout
    Client Management
    Helpdesk
    Property & Equipment Lease
    Google Docs
    DocuSign
    Jotform
    Decision Making
    Customer Satisfaction
    Active Listening
    Communication Skills
    Freshdesk
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Hello, my name is Zain. I have been working as a professional dropshipping virtual assistant since 2017, The work mostly i do is shopify dropshipping order fulfillment with dropified, oberlo and manually from aliexpress. Beside this, I also have good experience handling tickets on Reamaze and Zendesk. I am a quick learner and Love to learn new things and consider myself as the best as in my professional career. Here are some of the skills I have that might be useful as Virtual administrative assistant; # Project management Shopify, Drop-shipping stores # Orders processing shoify (Dropified/ Oberlo/ Aliexpress) # Customer Service (Reamaze/ Zendesk) # Disputes Handling (Aliexpress) # Shopify Chargebacks handling # Word Press # Microsoft Office suite (Excel, Word, Power Point) # Web Research # Emails Handling # Data Entry Furthermore, I'm very hard working and have good attention to details, work with great energy and dedication. I am excited to discuss with you more of my skills and experiences and how I may be a great asset to your business. I strongly believe in Client satisfaction. So always provide quality work and consistent results. Thank you for visiting my profile.
    Featured Skill Help Scout
    Dropshipping
    Manage Etsy Site
    Etsy Listing
    Shopify Theme
    Gorgias
    Customer Support Plugin
    Order Fulfillment
    Shopify
    AliExpress
    Dropified App
    Zendesk
    Microsoft Office
    Data Entry
  • $6 hourly
    • 5.0/5
    • (2 jobs)
    Greetings! Thank you for visiting my profile. I am an experienced Customer Support Representative with over four years of expertise in handling email and live chat support. Previously, I worked full time as a Front Desk Officer for Punjab Police and IT Coordinator in Punjab Food Authority for more than four years, where I honed my communication and problem-solving skills. As a dedicated full-time freelancer, my goal is to provide top-notch, detail-oriented, and reliable support to help businesses maintain excellent customer relationships. Expertise & Tools I Work With: ✔ Customer Support Platforms: Helpscout, Freshdesk, Zoho CRM, RingCentral, Airbnb, Shopify, Booking.com ✔ Communication Tools: Zadarma (Calling Application), Live Chat Support, Email Support ✔ CRM & Management Systems: Complaint Management System (CMS), Hotel Eye, Tenants Registration System ✔ Administrative Skills: MS Office, Data Entry (Urdu & English), PDF Handling, 17Track I offer 365-day availability to ensure seamless support for your business. Let's discuss how I can assist you! Looking forward to working with you. Best regards, Waqar Nawaz
    Featured Skill Help Scout
    Customer Support
    Virtual Assistance
    Order Fulfillment
    Complaint Management Software
    Shopify
    Online Chat Support
    Freshdesk
    Phone Support
    Typing
    Email Support
    Zendesk
    Order Tracking
    Data Entry
    Zoho CRM
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    Hello ! I'm Zainab, with over 5 years of valuable experience specializing in customer service management for e-commerce platforms, particularly Shopify stores. My expertise lies in effectively handling customer inquiries via email and ensuring seamless execution and tracking of orders and refunds in alignment with company procedures. I can provide email support, ticket and live chat support and firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet and Desktop. Experience Excellence in Email Support: Email Support for Yarana.de (E-commerce Store/Germany) Email Support for Sonas Deutschland (Drop shipping Store/Germany) Email Support for Kelvyshop (Drop shipping store/Netherlands) Email Support for Sundas.de (Drop shipping Store/Germany) Email Support for Cowel.de ( Drop shipping Store/Germany) Email Customer Support For Stilfuldmode.dk (E-commerce Store/Danish) Customer Support For Shopify & Virtual Assistance ( Loneros /Germany) Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, Spanish and Danish), I leverage translation tools such as Google Translate and DeepL Translator. To offer an exceptional service, I can assist you with: ✅Email Support ✅ Order Tracking ✅ Dropshipping ✅ Creating Return Labels ✅ Processing Refunds and Replacements ✅ Order Processing ➤ MY STRENGHTS ✅ Strong communication skills ✅ Customer service experience ✅ Problem-solving abilities ✅ Ability to work under pressure ✅ Team Player ✅ Attention to detail ✅ Conflict Resolution ✅ Customer Satisfaction ➤ WHY ME? ✅ Years of Experience ✅ Quick Responses ✅ Quality Output ✅ Fluent in English and Project Understanding ✅ 100% accuracy ✅ Over 10,000 emails responded ✅ Always meet deadlines as ordered (Less than 24 hours) ✅ Excellent communication skills ✅ TOP NOTCH CUSTOMER SERVICE! ➤ PLATFORMS EXCEL IN: ✅ Ticket Support Systems (Zendesk, Freshdesk, Helpdesk, Gorgias, etc.) ✅ Chat Support (LiveAgent, Slack, Whatsapp, Gmail, Discord, etc.) ✅ Social Media (Facebook, Twitter, Instagram, LinkedIn, etc.) ➤ DISPUTE MANAGEMENT: ✅ Paypal ✅ Klarna ✅ Stripe I always go an extra mile to provide quality work and build long-term relationships. I'm dedicated to provide 7 to 8 hours on daily bases. I adapt my working hours to your needs. Whether you're part of a freelancing team or in need of a committed Customer Support Representative, I'm poised to elevate your customer support initiatives. Let's embark on the journey towards progress. Feel free to reach out at your earliest convenience. Looking forward to work with you! Thanks! Kind Regards, Zainab
    Featured Skill Help Scout
    Trello
    Google Spreadsheets API
    Gmail
    PayPal
    DeepL Translator
    Customer Satisfaction
    Copywriting
    Translation
    Dropshipping
    Customer Service
    Shopify
    Product Page
    Zendesk
    Email Support
  • $10 hourly
    • 5.0/5
    • (6 jobs)
    🥇🥇🥇🥇🥇 Customer Service Phone | Email | Chat🥇🥇🥇🥇🥇 Running a thriving business hinges on effective customer relationship management. Customer satisfaction is the cornerstone of business growth and sustainability. To ease the burden and ensure top-notch customer care, I bring forth my expertise in customer service and support. My primary focus is on delivering exceptional email, phone, and chat support, guaranteeing that your customers receive the dedicated attention and assistance they deserve. My extensive experience covers a wide spectrum of customer service aspects, including proficiency in Zendesk, adept Infusionsoft Administration, proficiency in both inbound and outbound phone support, expertise in collections and billing support through phone and email channels, as well as facilitating online customer support meetings. By entrusting me with your customer service requirements, you can redirect your focus towards strategic business development, secure in the knowledge that your customers are in capable hands. Should you wish to explore how I can contribute to your company's success, please feel free to extend an invitation to connect. Utilizing this platform for initial communication allows us to explore opportunities without any immediate commitment to hire.
    Featured Skill Help Scout
    Customer Acquisition
    Customer Care
    Customer Service Chatbot
    LiveAgent
    Email Communication
    Shopify
    Gorgias
    Customer Support
    Customer Service
    Email Support
    Ecommerce Support
    Zendesk
    Freshdesk
    Phone Support
  • $4 hourly
    • 4.5/5
    • (7 jobs)
    Greetings :), Thank you so much for visiting my profile. :) (-) I am an experienced and well-skilled Customer Service Associate who delivers work efficiently. (-) I've been in the customer service industry for 5 years, specializing in email support, chat support and Phone support. Since then, I have enhanced my communication and interpersonal skills. I am knowledgeable in customer relations, customer service, admin Support, Virtual Assistant, Rental property management, and advanced in Airbnb Support. Also responding emails in other languages via DEEPL translator and Google translator. I have already worked in these languages Portuguese • Dutch • Danish • German • Italian • Swedish • Finnish • Spanish • Norwegian (-) I am a full-time freelancer with the objective to satisfy my clients by providing them with detail-oriented, organized, and accurate work. Able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. |•| The services I can performs and tools which I am familiar with are : • Handle Property management • Live chat operator • Call Support • Email Support • Listing for Airbnb & Rental property • Virtual Assistant • Answering product Question • Order Tracking • Order Fulfillments • Customer Satisfaction • Handling Tricky Customer in a polite manners • Processing and confirming product shipments • Making discount offer for customers • Order cancellation and refund (According to policy) • Solving complaints/Tickets in a professional way • Airbnb • Vrbo • Phone.com • Google voice • Hospitable • HomeAway • Booking.com • Shopify • Agoda • Smoobo • Kross booking • CRM • New voice media (Caling app) • Zadarma • Ring Central • Freshdesk • Help scout • Slack • Zoho CRM • Signal • Airtable • Charge Automation • Tawk.to • Reamaze • Trello (-) I will definitely provide the best service to my clients by making sure I know what they want and how to do it, exceed their expectations by completing the assigned tasks before the deadline and by always dealing with them professionally. I take care of the client's business as I would handle my own for their success is my own success as well. (-) I have done the following projects: • Customer support for Airbnb (Chat support) • Administrative Coordinator (Quality control + Team leads) • Virtual Assistant for a Shopify store • Admin Support for a Shopify store (24/7) • Customer support for 20 + Shopify stores (Worldwide drop shipping) (-) I also have an excellent team who is with me and always ready to work on any project related to customer service. (-) I am a very hardworking and detail-oriented person and I'm confident that I can work with my future clients well. Looking forward to working with you. Bundles of thanks. :)
    Featured Skill Help Scout
    Zendesk
    Email Support
    Freshdesk
    Order Tracking
    Zoho CRM
    Online Chat Support
    Customer Service
    Order Fulfillment
    Customer Satisfaction
    Shopify
    Microsoft Excel
    Data Entry
  • $4 hourly
    • 5.0/5
    • (6 jobs)
    𝑮𝒓𝒆𝒆𝒕𝒊𝒏𝒈𝒔, Thank you for visiting my profile! Your interest is greatly appreciated. I am a dedicated Customer Service Representative with over 𝟒 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 in providing exceptional 𝐞𝐦𝐚𝐢𝐥 𝐚𝐧𝐝 𝐥𝐢𝐯𝐞 𝐜𝐡𝐚𝐭 𝐬𝐮𝐩𝐩𝐨𝐫𝐭. My goal is to enhance the customer experience by delivering seamless and high-quality service. 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐢𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: I have successfully provided online chat and email support to clients worldwide. A professional customer support service is crucial for winning customer loyalty and driving future business. 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐎𝐟𝐟𝐞𝐫𝐞𝐝: ✅ Live Chat Support ✅ Email Support ✅ Ticket System Management ✅ Chargeback Management (including PayPal chargebacks) 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐧 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞: I have extensive experience with Shopify and E-Commerce dropshipping, including: ✔ Order Tracking ✔ Order Processing ✔ Order Fulfillment ✔ Order Cancellations ✔ Refund Management ✔ Address Updates on Shopify ✔ Email and Phone Number Changes on Shopify ✔ Creating Discount Codes ✔ Managing Disputes (PayPal, Klarna, Charge Flow, and Chargebacks) ✔ Supplier Communication 𝐍𝐨𝐭𝐚𝐛𝐥𝐞 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬: ✔ Email Support: Vinterson.com (Gmail + Shopify) ✔ Email Support: Tinywonders.uk (Reamaze + Shopify) ✔ Email Support: Oliviaoliver.uk (Outlook + Shopify) ✔ Email Support: Schouten-modehuis.nl (Freshdesk + Shopify) 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐢𝐧 𝐕𝐚𝐫𝐢𝐨𝐮𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: I am skilled in a variety of customer support platforms, including: ✔ Gmail ✔ Freshdesk ✔ Reamaze ✔ Gorgias ✔ Help Scout ✔ Outlook ✔ Zendesk ✔ Slack ✔ Skype ✔ Trengo ✔ Manychat ✔ WeChat ✔ WhatsApp ✔ Social Media Platforms (Facebook, Instagram) ✔ Shipping Tracking (17 Track, USPS, UPS, DHL, FedEx, GPS) 𝐂𝐨𝐦𝐦𝐢𝐭𝐦𝐞𝐧𝐭 𝐭𝐨 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: I am passionate about long-term projects but am also open to short-term assignments. My commitment to continuous learning ensures that I stay updated on industry trends, allowing me to provide exceptional service tailored to your specific needs. Let’s collaborate to elevate your customer support and drive your business forward! Warm Regards, Khalid
    Featured Skill Help Scout
    Email Communication
    Zendesk
    Shopify
    Complaint Management
    Order Tracking
    Ecommerce Support
    Order Processing
    Customer Feedback Documentation
    Social Media Management
    Phone Support
    Online Chat Support
    Inbound Inquiry
    Email Support
    Team Management
  • $3 hourly
    • 5.0/5
    • (1 job)
    Greetings, Thank you so much for visiting my profile. We’re living in a modern economy. The business has evolved, and customers expect not just products and services, but high-quality customer service as a standard. Customer satisfaction has a huge impact on your business's success. A low satisfaction level means your customer retention and loyalty levels will likely be below too. ✅The services I can perform are: • Shopify Email Support • .Live chat operator • Handle Property management • Answering product Question • Order Tracking • Communication Etiquette • Shopify • Order Fulfillments • Customer Satisfaction • MS-Office • Google sheet • Social Media • Translator If you are unsure about anything, we can discuss everything on hand to give you the best service with satisfaction. ✅ Please have a look at the tools I have worked for: ✔️ Live Chat Support ✔️ Email Support ✔️ Phone support ✔️ Zadarma (calling app) ✔️ Airbnb ✔️ HomeAway ✔️ Booking.com ✔️ Phone.com ✔️ Google voice ✔️ Hospitable ✔️ Vrbo ✔️ Agoda ✔️ Airtable ✔️ Guesty ✔️ Smoobo ✔️ Kross booking ✔️ New book ✔️ HomeAway ✔️ Charge Automation ✔️ Shopify ✔️ CRM ✔️ New voice media (calling app) ✔️ Ring central ✔️ Hurrier ✔️ Road Runner ✔️ Leverage ✔️ Freshdesk ✔️ Helpscout ✔️ Zoho CRM ✔️ Slack ✔️ JVZOO ✔️ Zendesk ✔️ Trello ✔️ Leverage ✔️ Freshdesk ✔️ Gorgeous ✔️ Tawk to ✔️ Reamaze ✔️ Signal ✔️ Many chats ✔️ Service Point ✔️ Google sheet ✔️ Microsoft Office ✔️ The command in Data Entry ✔️ 17 track ✔️ Deepl.com ✅I have great experience in customer service in other languages. I have already worked in these languages: || Dutch || Spanish || German ||Italian || English (US & British) || Portuguese || Norway || Swedish || Finnish || Danish ✅I have done the following projects: ➡️ Customer support for Airbnb in Austria (Chat support) * Live chat support (Airbnb, Booking.com & WhatsApp) * Handling 200+ properties * Handling Inquiries * Respond to customers within a minute and resolve their queries * Confirm bookings after receiving the all needed documents. * Informs cleaners about their schedule. ✅ Virtual Assistant for Shopify store (Worldwide) * Tickets Solving • Orders fulfillment • Orders tracking * Provide Solutions to Customer's Queries * Checking the Google Sheet where the order input automatically * Send the Google sheet to the Supplier after checking all details * Fulfill the order after receiving the tracking number from the Supplier * Send the order to "AliExpress Supplier" & Dsers * Put the orders on "Trello" due to the missing details/damaged products/ waiting from suppliers * Contact the manufacturer for the special order. * Making Discount codes for the customer * Inform the owner daily of all activities ✅ Customer support for 30+ Shopify stores (Worldwide drop shipping) I also have an excellent team who is with me and always ready to work on any project related to customer service. We can provide 365 days of customer service even on holidays. It's important to me to build long-term relationships with clients, so I'm primarily looking for long-term projects. I'm flexible with my working hours and am happy to work closely with any existing freelancers you work with. Looking forward to receiving a favorable response from your side. Stay blessed! Thank you Kind regards, Ahmad Sheraz
    Featured Skill Help Scout
    Gorgias
    Zoho CRM
    Shopify
    Slack
    Customer Support
    Customer Satisfaction
    Online Chat Support
    Order Tracking
    Freshdesk
    Email Support
    Zendesk
    Product Knowledge
    Order Fulfillment
    Customer Service
  • $4 hourly
    • 5.0/5
    • (8 jobs)
    Hello! I’m a dedicated customer service representative with over 3 years of experience providing exceptional support in diverse industries, including property management, e-commerce, and hospitality. My passion for helping customers drives me to ensure that every interaction resolves their issues and leaves them feeling valued and satisfied. ☑️ What I Offer: ⭐ Exceptional Communication Skills: I believe that effective communication is the cornerstone of excellent customer service. I excel at articulating solutions clearly and empathetically, whether I’m interacting via phone, email, or live chat. My ability to adapt my communication style to suit different customer needs allows me to build rapport quickly and foster lasting relationships. ⭐ Experience as a Live Chat Operator: I have successfully managed live chat support, providing real-time assistance and resolving inquiries promptly. My quick-thinking ability ensures that customers receive immediate support, enhancing their overall experience. ⭐ Comprehensive Email Support: With extensive experience in email support, I am adept at crafting clear, professional responses that address customer concerns effectively. I prioritize timely follow-ups to ensure no inquiry goes unanswered. ⭐ Property Management Expertise: I have handled various aspects of property management, including guest communications, booking confirmations, and resolving issues for platforms such as Airbnb, HomeAway, and Vrbo. My attention to detail ensures that all guest needs are met, contributing to a seamless stay. ⭐ Product Inquiry Handling: I am skilled at answering product-related questions, and providing customers with the information they need to make informed decisions. My thorough understanding of product offerings allows me to assist effectively. ⭐ Order Tracking and Fulfillment: I have experience with order tracking and fulfillment processes, ensuring that customers are updated on their order status and addressing any concerns promptly. My familiarity with Shopify enables me to navigate e-commerce platforms effectively. ⭐ Communication Etiquette: I prioritize maintaining professionalism in all interactions, demonstrating a high level of communication etiquette that enhances customer trust and satisfaction. ⭐ Customer Satisfaction Focus: My ultimate goal is to ensure customer satisfaction. I actively seek feedback and use it to improve service delivery, fostering loyalty and positive brand perception. ☑️ Tools I’m Proficient In: I have extensive experience with various tools that enhance my ability to serve customers effectively. My proficiency includes: ⭐ Customer Relationship Management (CRM) Tools: 🔸 Freshdesk & Help Scout: I utilize these platforms to manage customer inquiries and track support tickets, ensuring timely and organized responses. 🔸 Zoho CRM & Zendesk: Proficient in using these CRMs to maintain customer data, track interactions, and analyze trends for improved service delivery. 🔸 Guesty & Smoobo: Experienced in property management tools for managing bookings, guest communications, and maintaining high service standards. ⭐ E-commerce Platforms: 🔸 Shopify: My expertise includes order processing, customer inquiries, and fulfillment within the Shopify environment, enhancing the overall shopping experience. ⭐ Communication and Collaboration Tools: 🔸 Slack & Trello: I use these tools for team communication and project management, ensuring seamless collaboration with colleagues. 🔸 Google Voice & Phone.com: Proficient in handling calls through these services, providing reliable support for customer inquiries. ⭐ Social Media Management: I have experience managing customer interactions through various social media platforms, ensuring timely responses and engagement. ⭐ Data Management Tools: 🔸 Google Sheets & Microsoft Office: Skilled in data entry and management, I ensure accurate record-keeping and reporting. 🔸 Airtable: Experienced in using Airtable for organizing data and streamlining workflows. ⭐ Tracking and Translation Tools: 🔸 17 Track: Proficient in tracking shipments and providing customers with real-time updates on their orders. 🔸 DeepL.com: I use this translation tool to assist multilingual customers, ensuring effective communication across language barriers. ☑️ Commitment to Continuous Improvement: I am dedicated to ongoing professional development and constantly seek to improve my skills and knowledge. I regularly participate in training and workshops to stay updated on the latest trends in customer service and technology. Let’s work together to elevate your customer service experience to new heights! I am eager to bring my expertise to your team and help you achieve your customer satisfaction goals. Feel free to reach out—I’d love to discuss how I can contribute to your success!
    Featured Skill Help Scout
    Gmail
    Gorgias
    Shopify
    Order Fulfillment
    Customer Satisfaction
    Customer Service
    Refund Processing
    Customer Service Chatbot
    Order Tracking
    Inbound Inquiry
    Email Support
    Phone Support
    Online Chat Support
    Zendesk
  • $3 hourly
    • 5.0/5
    • (1 job)
    🌟 Welcome to my Upwork profile! 🌟 Are you looking for a reliable expert in customer service, live chat, chargeback management, or dispute resolution on platforms like Shopify, PayPal, and Klarna? Look no further—I’m here to help! As a dedicated Customer Service Representative with over 5 years experience, I specialize in email support, chargeback disputes, live chat support, and guest communication. Whether you need an administrative assistant, virtual assistant, or someone to handle customer interactions, I’m committed to offering top-notch support tailored to your business needs. My skills and the services I can offer: ✅ Customer Support ✅ Email Support ✅ Live Chat Support ✅ E-commerce Support ✅ E-commerce Management ✅ Phone support ✅ Shopify ✅ Guest Communication: Airbnb || Booking.com || Vrbo || Guesty || Hostaway || Home Away ✅ Property Management Tools: Smoobu || Guesty || Hostaway || Kross Booking || Newbook ✅ Communication Tools: Ring Central || Zadarma || Zoho CRM || Openphone ✅ Virtual Assistant: Shopify || Amazon || eBay || Walmart ✅ Dropshipping: Shopify || Amazon || eBay || Walmart ✅ Products Hunting || Order Fulfillment || Order Tracking ✅ Leverage ✅ Freshdesk ✅ Helpscout ✅ Zoho CRM ✅ Slack ✅ JVZOO ✅ Zendesk ✅ Gorgeous ✅ Tawk to ✅ Google sheet ✅ Microsoft Office ✅ The command in Data Entry ✅ 17 track ✅ Deepl.com ✅ Customers Satisfaction Projects I have completed successfully: ✅ Property Management Support: Customer service for Airbnb and Booking.com properties (Camelotels Company) Austria-based client ✅ Property Management Support: Customer service for Airbnb, Vrbo, Guesty and Booking.com properties for (Preferred Palmer Company) America based client Why Work With Me? I offer 365 days of dedicated customer service, ensuring that your clients are always supported. I treat your business as my own, striving to build long-term relationships based on trust and exceptional service. I’m also flexible with working hours and eager to collaborate with your existing team to achieve your goals. Let’s connect and discuss how I can help your business thrive. Thank you! Kind Regards, Shahbaz Ahmad
    Featured Skill Help Scout
    Property Management
    Customer Support
    Slack
    Zoho CRM
    Freshdesk
    Shopify
    Order Tracking
    Customer Satisfaction
    Social Media Management
    Tidio
    Zendesk
    Online Chat Support
    Email Support
    Data Entry
  • $3 hourly
    • 5.0/5
    • (3 jobs)
    Nice to meet you :) Thanks for visiting my profile. I'm a dedicated and professional Customer Support Agent with over 2 years of experience in providing exceptional service and ensuring customer satisfaction. I have a proven track record of handling customer inquiries, resolving issues promptly, and maintaining high customer retention rates. My Expertise Includes: Efficiently managing customer communications via email and chat Troubleshooting and resolving technical and non-technical issues Utilizing CRM software to track and manage customer interactions Providing detailed product information and guidance Ensuring a positive and seamless customer experience Why Work With Me: Excellent Communication Skills: I excel at clear and empathetic communication, ensuring customers feel heard and valued. Problem-Solving Ability: I approach each issue with a solution-oriented mindset, ensuring swift and effective resolution. Attention to Detail: I meticulously track and document all customer interactions, ensuring no detail is overlooked. Customer-Centric Approach: My focus is always on providing the best possible service, fostering long-term customer relationships. I am passionate about helping customers and making their experience as smooth and pleasant as possible. Let's work together to take your customer support to the next level! Feel free to contact me for any inquiries or to discuss how I can contribute to your team. Best regards, Adeel
    Featured Skill Help Scout
    Online Chat Support
    Freshdesk
    BPO Call Center
    Zendesk
    Order Tracking
    Shopify
    Email Support
    Customer Service
    Customer Support
  • $3 hourly
    • 5.0/5
    • (5 jobs)
    Hello! Thank you for visiting my profile. Are you in need of an experienced Customer Service Representative with a strong background in email and live chat support for drop shipping businesses? With over 2 years of experience as a customer service professional and Virtual Assistant, I’m ready to assist you. I provide 365 days email and live chat support for online businesses, charge back PayPal disputes, with a focus on E-commerce platforms like Shopify. I also offer live chat support as a co-host for long-term and short-term property rentals, with extensive knowledge of platforms such as. I’m committed to delivering exceptional service, outstanding performance, and complete customer satisfaction. Whether you require email or chat support, I’m here to help! Additionally, I am skilled in multiple languages, including Dutch, Danish, French, Italian, and German, using tools like DEEPL and Chat GPT for translation. I have 1 year of experience managing Shopify listings, I have full experience efficiently import products, sync with Shopify, manage inventory, optimize SEO. Here are some of the tools I have expertise in: ✔️ Shopify ✔️ Amazon ✔️ PayPal ✔️ Fresh desk ✔️ Zendesk ✔️ Help scout ✔️Shopify listings ✔️ Gmail ✔️ 17track ✔️ Gorgias ✔️ Host Away ✔️ Slack ✔️ HomeAway ✔️ Outlook Here’s what I can offer: ✔️ Email and live chat support ✔️ Order management and tracking ✔️ Order cancellations ✔️ Refunds and partial refunds ✔️ Supplier communication ✔️ Chargeback PayPal disputes ✔️ 24/7 guest communication for short-term and long-term rental properties ✔️Products listening on Shopify ✔️Chargeback PayPal disputes I am fully dedicated to providing excellent results and am eager to discuss how my expertise can benefit your business. I would welcome the opportunity for an interview to further explore how I can help. Feel free to reach out if you have any questions or require additional information. Best regards, Sajid Ali
    Featured Skill Help Scout
    Product Listings
    Italian
    Dutch
    Slack
    Email Communication
    Freshdesk
    Microsoft Outlook
    Order Tracking
    Order Fulfillment
    Gorgias
    Online Chat Support
    Zendesk
    Email Support
    Customer Service
  • $3 hourly
    • 5.0/5
    • (3 jobs)
    𝗛𝗲𝘆 𝘁𝗵𝗲𝗿𝗲! I’m so glad you stopped by. Your interest in my profile is genuinely appreciated, and I’d love the chance to connect and collaborate! I am a Customer Service Representative dedicated to delivering the kind of support that your customers truly deserve, while ensuring your business gets the service it needs. With 4 𝘆𝗲𝗮𝗿𝘀 of experience, I have honed my skills in providing professional, customer-centric communication that not only increases satisfaction but also helps build long-term relationships. 🎯 🏆 𝗧𝗿𝗮𝗰𝗸𝗲𝗱 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: 1️⃣ Email Support for Optimal Houses (E-commerce Store / USA) 2️⃣ Email Support for YUVY Brand (E-commerce Store / Germany) 3️⃣ Email Support for Parisignature (E-commerce Store / France) 4️⃣ Email Support for Redhoumy (E-commerce Store / USA) 5️⃣ Email Customer Support for Seraphae (E-commerce Store / UK) 6️⃣ Email Customer Support for Svelte (E-commerce Store / USA) 7️⃣ Email Customer Support for SensePro (E-commerce Store / USA) 8️⃣ Email Customer Support for Wander Paws (USA) 9️⃣ Email Support for Fablien (E-commerce Store / Germany) 🔟 Email Support for Monikahouse (E-commerce Store / Germany) 1️⃣1️⃣ Email Customer Support for Naturelink (E-commerce Store / USA) 1️⃣2️⃣ Email Customer Service for Kanavi Designs (E-commerce Store / USA) 1️⃣3️⃣ Email Customer Service for Wonder Paws (E-commerce Store / UK) 1️⃣4️⃣ Live Chat for DeAutoUnie (E-commerce Store / Netherlands) 1️⃣5️⃣ Live Chat Support for TinyWonders Shopify Store (USA) 💡 𝗠𝘆 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: ✔ Order Processing & Tracking – Delivering timely and efficient order management ✔ Updating Customer Information – Managing customer details (addresses, emails, contacts) ✔ Discount Codes & Promotions – Creating and overseeing promotional campaigns ✔ Refunds, Cancellations & Drafting – Resolving customer requests with precision ✔ Supplier Communication – Ensuring fast and accurate order fulfillment 💼 𝗞𝗲𝘆 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 & 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗨𝘀𝗲: 🔹 Help Scout 🔹 Freshdesk 🔹 Oddo Helpdesk 🔹 Reamaze 🔹Gmail Tool 🔹 Zendesk 🔹 Zoho CRM 🔹 Trengo 🔹Outlook 🔹 PrivateMail 🔹 Strato Webmail 💬 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗧𝗼𝗼𝗹𝘀: 🔹 Slack 🔹 Skype 🔹 Discord 🔹 WhatsApp 🔹 WeChat 🔹 𝗢𝗿𝗱𝗲𝗿 & 𝗣𝗮𝗿𝗰𝗲𝗹 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴: USPS, UPS, DHL, FedEx, 17 Track, Universal Parcel Tracking, Global tracking, Yun express, 24 Track, PostNL tracking 🌎 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: I deliver efficient global support using AI-powered tools like ChatGPT Pro, DeepL, and Google Translate, ensuring fluency in: ✔ German, Dutch, Swedish, Italian, French, Norwegian, Finnish, Arabic, Spanish, Portuguese, Russian, Greek, Polish, Turkish etc. I’m here 24/7, 365 days a year, because your business matters. Your success is my top priority, and I approach every task with care and dedication to ensure everything runs smoothly, keeping your customers satisfied at all times. 🌟 I don’t just offer support; I offer a partnership built on trust, passion, and results. Your success is my motivation, and I’m here to make sure nothing stands in your way! 🚀 𝗧𝗵𝗮𝗻𝗸𝘀, Ali Hamza
    Featured Skill Help Scout
    Communication Skills
    Communication Etiquette
    Helpdesk
    Ecommerce Support
    Ecommerce
    Shopify
    Zendesk
    Freshdesk
    Online Chat Support
    Email Support
    Customer Support
    Customer Satisfaction
    Customer Care
    Customer Service
  • $3 hourly
    • 5.0/5
    • (1 job)
    Greetings, Thank you for taking the time to visit my profile! In the ever-evolving business landscape, it’s clear that customers today expect more than just products—they expect an experience. Exceptional customer service is no longer a luxury; it’s a standard. When customer satisfaction falters, so does your brand's ability to retain and build lasting loyalty. Let’s ensure your customers receive the service they deserve, driving success for both them and your business. ABOUT ME ✔ Shopify & E-commerce Expert – Orders, refunds, invoices, discount codes ✔ Fast, Efficient & Confidential – 50+ WPM typing speed, 24/7 availability ✔ Expert in Zendesk, Fresh desk, Gorgias, Help Scout & More ✔ Multilingual Support – English, German, Dutch, French & more (via Google Translate & DeepL) Who I’ve Worked With: 📩 Email Support – Nobliva (USA), Spirilet (UK), Redhoumy (USA), Parisignature (France), PuraBodi (UK) & more 💬 Live Chat Support – Airbnb, Mx Locker, The Forex Funder, Koala-Apps.io I bring speed, accuracy, and a customer-first approach to help businesses enhance support and build loyalty. Let’s connect and elevate your customer experience today! 📩 Reach out anytime! Looking forward to add value to your business. Stay blessed! Thank you Best Regards, M Sameer
    Featured Skill Help Scout
    Order Tracking
    Customer Satisfaction
    Gorgias
    English
    Microsoft Outlook
    Freshdesk
    Zendesk
    Gmail
    Online Chat Support
    Customer Care
    Email Support
    Customer Support
    Customer Service
  • $4 hourly
    • 4.9/5
    • (47 jobs)
    Hello! I'm Yasir, a seasoned customer support professional with over five years of experience as a full-time freelancer. My goal is to deliver detail-oriented, organized, and accurate support that exceeds client expectations. I excel at managing multiple tasks, staying calm under pressure, and ensuring that your business runs smoothly. My Services Include: 24/7 Airbnb Customer/Guest Communication Amazon and Shopify Customer Support Live Chat and Email Support Order Handling and Tracking Social Media Support Booking Engine Management (Guesty, Hostaway, Smoobu, Newbook) CRM Tools (Zoho, Helpscout, Zendesk, Reamaze) Data Entry and File Management Notable Projects: Managed customer service for Foodpanda and multiple UAE-based e-commerce stores like Monelli and Yallahype.com. Provided Airbnb rental support for Aperfectstay and Camelotels. Led customer support for various e-commerce stores, including SensePro Tooth Brush and Exclusivegets. Assisted in data entry projects for Alex Padilla, Secretary of State, California. Why Work With Me? I offer 365 days of dedicated customer service, ensuring that your clients are always supported. I treat your business as my own, striving to build long-term relationships based on trust and exceptional service. I’m also flexible with working hours and eager to collaborate with your existing team to achieve your goals. Let’s connect and discuss how I can help your business thrive. Thank you, Yasir
    Featured Skill Help Scout
    Customer Care
    Gorgias
    Virtual Assistance
    Customer Service
    Online Chat Support
    Email Support
    Shopify
    Zendesk
    Booking Website
    Freshdesk
    Order Tracking
    Customer Support
    Order Fulfillment
    Social Customer Service
  • $8 hourly
    • 1.0/5
    • (3 jobs)
    🕘 Available in Australian Time Zone 🇦🇺 ✅ Top Rated Badge ✅ 100% Job Success Score ✅ Stellar Customer Services ✅ 100% Client Satisfaction 👉 Who am I? ★ I'm a self-motivated, dynamic and professional customer support specialist with 8 years of experience working in the customer care area managing high volumes of workload within deadline-driven companies like Walmart. I also have 2 years experience in working with eCommerce and drop-shipping companies, doing email handling, solving tickets, live chats, order management, and fulfillment. ★ Turning complaints into opportunities by identifying and assessing customers needs in order to achieve 100% satisfaction, ability to calm angry customers in a friendly manner and regain their trust ★ I possess excellent communication and interpersonal skills. I'm a hardworking and a reliable person. I can work very well under pressure, keeping excellent track of deadlines. I'm a fast learner, and I work quick but thorough. I'm highly organized, punctual, a great asset to the team, and very efficient on any level. 👉 Skills, Personality & Work-Ethics ★ Providing Live Chat Support | Zendesk | Crisp | LiveChat | Zopim | Gorgias | Tawk.to | Verizon | ★ CRM Documentation | CCA | Freshdesk | eDesk | Trello | Zoho | Helpdesk | TeamSupport | Freshsales ★ Dropshipping Stores Management | eBay | Reverb | Shopify ★ Graphic Desgin | Adobe Photoshop | Adobe Illustrator ★ Strong empathy skills | Self-Sufficient | Results-oriented | Customer-focused ★ Excellent skills for communicating and relating with both staff members and customers ★ Strong sense of documentation | Positive attitude to continued learning
    Featured Skill Help Scout
    Product Knowledge
    Customer Service
    Helpdesk
    Online Chat Support
    Freshdesk
    Email Support
    Inbound Inquiry
    Zendesk
  • $6 hourly
    • 0.0/5
    • (1 job)
    With over 3 years of experience as a customer service representative, I specialize in providing freelance support to enhance client experiences and deliver top-notch work. I've successfully offered global online chat and email support, recognizing the significance of professional customer service in fostering future business opportunities. As your dedicated Virtual Assistant, I assure you the adept management of your Customer Care Service, Online Chat Support, Emails, and Social Media Inbox. My approach combines professionalism and friendliness, ensuring an exceptional customer experience. I have a proven track record, including successful VA of Casbum, Emasho, and Muan email and Social Media support. Proficient in communication tools such as Skype, WeChat, and WhatsApp. I offer versatility in managing platforms like Gmail, Outlook, Facebook pages, Instagram, Booking.com, and WeChat. In the E-commerce domain, my expertise extends to order tracking, processing, fulfillment, cancellations, refunds, dispute resolution (PayPal, Klarna, Charge flow, chargeback), and effective communication with suppliers. Additionally, I've served as a Virtual Assistant for various products, handled data entry tasks, and demonstrated proficiency in Google Sheets. I am available 365 days a year for any further discussions. I am enthusiastic about the prospect of collaborating with you.
    Featured Skill Help Scout
    Zoho Desk
    Digital Marketing
    Research & Strategy
    Price & Quote Negotiation
    Answered Ticket
    Customer Support
    Customer Service
    Order Tracking
    Social Media Management
    Inbound Inquiry
    Order Processing
    Data Entry
    Email Support
    Online Chat Support
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    With over a year's experience as a customer service representative, I specialize in providing freelance support to enhance client experiences and deliver top-notch work. I've successfully offered global online chat and email support, recognizing the significance of professional customer service in fostering future business opportunities. As your dedicated Virtual Assistant, I assure the adept management of your Customer Care Service, Online Chat Support, Emails, and Social Media Inbox. My approach combines professionalism and friendliness, ensuring an exceptional customer experience. I bring a proven track record, including successful email support for VA Rideshare Program, Saltire Private Hire, and Booklibrary.net. Proficient in communication tools such as Slack, Skype, WeChat, WhatsApp, and Dialpad, I offer versatility in managing platforms like Gmail, Fresh Desk, Zendesk, Trengo, Outlook, Facebook pages, Instagram, Booking.com, and WeChat. In the E-commerce domain, my expertise extends to order tracking, processing, fulfillment, cancellations, refunds, dispute resolution (PayPal, Klarna, Charge flow, chargeback), and effective communication with suppliers. Additionally, I've served as a Virtual Assistant for various products, handled data entry tasks, and demonstrated proficiency in Google Sheets. I am available 365 days a year for any further discussions. I am enthusiastic about the prospect of collaborating with you.
    Featured Skill Help Scout
    Data Entry
    Answered Ticket
    Customer Support
    Customer Service
    Order Tracking
    Social Media Management
    Inbound Inquiry
    Zendesk
    Order Processing
    Email Support
    Online Chat Support
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Top cities for Help Scout Specialists in Pakistan
Show more