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👋 𝗛𝗲𝗹𝗹𝗼 𝘁𝗵𝗲𝗿𝗲! 𝗧𝗵𝗮𝗻𝗸 𝘆𝗼𝘂 𝗳𝗼𝗿 𝘁𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗶𝗺𝗲 𝘁𝗼 𝘃𝗶𝘀𝗶𝘁 𝗺𝘆 𝗽𝗿𝗼𝗳𝗶𝗹𝗲. I'm an eCommerce Customer Support Specialist with 4+ years of experience helping Shopify and eCommerce brands deliver professional 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 and 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁. My goal is simple: provide every customer with a fast, friendly, and solution-focused experience while protecting your 𝗯𝗿𝗮𝗻𝗱 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻. I hold a background in 𝗖𝗼𝗺𝗽𝘂𝘁𝗲𝗿 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 and a 𝗠𝗮𝘀𝘁𝗲𝗿'𝘀 𝗱𝗲𝗴𝗿𝗲𝗲 𝗶𝗻 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲, with hands-on experience supporting leading 𝗡𝗲𝘁𝗵𝗲𝗿𝗹𝗮𝗻𝗱𝘀-𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗺𝗲𝗻'𝘀 𝗳𝗮𝘀𝗵𝗶𝗼𝗻 𝗯𝗿𝗮𝗻𝗱𝘀. I specialize in 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗼𝗿𝗱𝗲𝗿 𝗳𝘂𝗹𝗳𝗶𝗹𝗹𝗺𝗲𝗻𝘁, refunds, and 𝗽𝗼𝘀𝘁-𝗽𝘂𝗿𝗰𝗵𝗮𝘀𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, delivering clear communication and exceptional customer experiences. 💼 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 I can confidently assist with: ✔ Email Support & Live Chat Support ✔ Order Management, Tracking & Modifications ✔ Shipping Updates & Delivery Issue Resolution ✔ Returns, Refunds, Exchanges & Cancellations ✔ Manual Order Drafting ✔ Product Information & Post-Purchase Support ✔ Customer Profile Updates (Addresses, Emails & Contact Details) ✔ Discount Codes & Promotional Offers ✔ Subscription Support ✔ Chargeback Prevention, PayPal & Klarna Dispute Follow-ups ✔ Supplier Communication & Order Fulfillment ✔ FAQ Pages, Help Center Articles & Customer Documentation 📦 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗢𝗿𝗱𝗲𝗿 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 One of my strengths is identifying potential shipping or fulfillment issues before customers need to contact support. I regularly monitor: ✔ Unfulfilled Orders ✔ Shipping Delays ✔ Delivery Exceptions ✔ Failed Deliveries ✔ Pickup Point Shipments By working closely with suppliers, fulfillment partners, and internal teams, I help reduce customer complaints, refunds, chargebacks, and unnecessary support tickets while improving customer satisfaction (𝗖𝗦𝗔𝗧). 📱 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I also provide customer support across social media platforms by: ✔ Responding to Facebook, Instagram, and TikTok inquiries ✔ Managing Meta Business Inbox ✔ Moderating comments and maintaining a positive brand image ✔ Assisting customers quickly across multiple communication channels 💻 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸, 𝗖𝗥𝗠 & 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗧𝗼𝗼𝗹𝘀 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗖𝗥𝗠: Zendesk • Gorgias • Freshdesk • Help Scout • Reamaze • Richpanel • Zoho CRM • Gmail • Outlook • PrivateMail • Commslayer 𝗧𝗲𝗮𝗺 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Slack • Microsoft Teams • Discord • Skype • WhatsApp • WeChat 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗢𝗿𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Shopify Admin • Linnworks • Fulfillment China • Service Point 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 & 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴: USPS • UPS • DHL • FedEx • 17Track • Track123 • Parcel Panel • YunExpress • PostNL • Universal Parcel Tracking • Global Tracking 🌍 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 Using 𝗖𝗵𝗮𝘁𝗚𝗣𝗧 𝗣𝗹𝘂𝘀 and 𝗗𝗲𝗲𝗽𝗟, I can communicate with 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 naturally while maintaining your 𝗯𝗿𝗮𝗻𝗱'𝘀 𝘁𝗼𝗻𝗲 𝗼𝗳 𝘃𝗼𝗶𝗰𝗲 across 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀. ⚡ 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 The principles behind my work are straightforward: ✔ Clear and professional communication ✔ Fast response times ✔ Attention to detail ✔ Customer-first mindset ✔ Problem-solving approach ✔ Revenue protection ✔ Consistent brand representation I understand that every interaction can influence 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻, reviews, repeat purchases, and your 𝗯𝗿𝗮𝗻𝗱'𝘀 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻. That's why I always aim to 𝗿𝗲𝘀𝗼𝗹𝘃𝗲 𝗶𝘀𝘀𝘂𝗲𝘀 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗹𝘆 while making customers feel heard and valued. 🚀 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲 I support 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲𝘀, dropshipping businesses, subscription brands, fashion brands, and growing 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 with their daily customer support operations. My work helps businesses: ✅ Improve response quality and response times ✅ Reduce refunds and chargebacks ✅ Increase Customer Satisfaction (CSAT) ✅ Protect brand reputation ✅ Build customer trust and loyalty ✅ Deliver a consistent customer experience If you're looking for a dependable 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 who can manage 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, Shopify Admin, Order Management, Order Fulfillment, Refunds, Returns, Chargebacks, Customer Communication, and Daily eCommerce Operations, I'd be delighted to help your business deliver an exceptional customer experience. I look forward to discussing how I can contribute to your team. Just send me an invitation, and let's discuss how I can support your business. 𝗕𝗲𝘀𝘁 𝗥𝗲𝗴𝗮𝗿𝗱𝘀, 𝗚𝗵𝘂𝗹𝗮𝗺 𝗥𝗮𝗯𝗯𝗮𝗻𝗶 🤗

Hello and welcome! Exceptional customer support builds trust, strengthens your brand, and turns customers into loyal advocates. If you're looking for someone who can represent your business professionally through email, live chat, and guest communication, you're in the right place. I don't just answer messages—I solve problems, build customer trust, and represent your business as if it were my own. I'm a Top Rated Customer Support Specialist with 4+ years of experience, a 100% Job Success Score, $40,000+ earned, and 10,000+ hours worked on Upwork. I've supported 30+ businesses across the USA, UK, Europe, Australia, and South Africa, helping Shopify stores, eCommerce brands, online businesses, and short-term rental companies provide exceptional customer experiences. Whether you need someone to manage your inbox, respond to live chats, resolve customer concerns, or communicate with Airbnb guests, I can become a reliable extension of your team. Here's how I can help: ✔ Email Customer Support ✔ Live Chat Support ✔ Shopify Customer Service ✔ eCommerce & Dropshipping Support ✔ Order Processing & Order Tracking ✔ Refunds, Returns & Exchanges ✔ Complaint Resolution & Customer Retention ✔ Supplier Communication ✔ Airbnb & Short-Term Rental Guest Support ✔ Reservation & Booking Management ✔ Ticket Management ✔ Virtual Assistance & Administrative Support ✅ Platforms & Tools • Shopify • Zendesk • Gorgias • Freshdesk • Reamaze • Help Scout • Intercom • Zoho CRM • Google Workspace • Microsoft Outlook • DSers • CJ Dropshipping • AliExpress • Guesty • Hostaway ✅ WHAT YOU CAN EXPECT WHEN WORKING WITH ME I understand that great customer support is more than just answering messages. It's about building trust, protecting your brand's reputation, and creating positive experiences that encourage customers to return. I'm proactive, dependable, detail-oriented, and comfortable working in fast-paced environments. Whether it's handling high volumes of support tickets, resolving complex customer issues, coordinating with suppliers, or assisting guests throughout their stay, I always communicate with professionalism, empathy, and efficiency. If you're looking for a reliable customer support professional who can quickly adapt to your business and deliver exceptional service from day one, I'd love to discuss how I can help your team succeed. Best Regards, Usman

🟢 Hello there, I help 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗮𝗻𝗱 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 brands deliver fast, friendly, and professional customer support through 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁, order management, refunds, and chargebacks so you can focus on growing your business instead of managing customer inquiries. With 4+ years of experience in 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 and 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲, I've supported 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗮𝗻𝗱 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 brands across fashion, beauty, healthcare, home, gaming, and dropshipping industries. From handling customer inquiries to managing 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁, order management, refunds, supplier communication, and chargebacks, I've helped businesses improve customer satisfaction, reduce support workload, and build lasting customer relationships. 𝗛𝗼𝘄 𝗜 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗕𝗿𝗮𝗻𝗱𝘀 • 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Fast, professional, and brand-focused communication. • 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Real-time assistance that improves customer experience and resolves issues efficiently. • 𝗢𝗿𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Order processing, tracking, modifications, customer updates, and reducing 𝗪𝗜𝗦𝗠𝗢 ("Where Is My Order?") inquiries. • 𝗥𝗲𝗳𝘂𝗻𝗱𝘀 & 𝗥𝗲𝘁𝘂𝗿𝗻𝘀: Processing refunds, exchanges, cancellations, and return requests professionally. • 𝗖𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀 & 𝗗𝗶𝘀𝗽𝘂𝘁𝗲𝘀: Preparing supporting evidence and managing payment disputes to help protect revenue. 🛒 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 • Order Management & Tracking • Customer Information Updates • Discount Codes & Promotions • Refunds, Returns & Exchanges • Supplier Coordination • Chargebacks & Disputes 🌍 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗜’𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 • Fashion • Beauty • Skincare • Health & Wellness • Home & Living • Jewelry • Pet Products • Gaming • Dropshipping • DTC Brands • High-Ticket Shopify Stores 🧰 𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 Experienced with the tools trusted by 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗮𝗻𝗱 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 brands, allowing me to integrate quickly into existing workflows. • 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗖𝗥𝗠: Help Scout, Zendesk, Gorgias, Freshdesk, Zoho CRM, Reamaze, Trengo, Richpanel, eDesk, Odoo Helpdesk, and other customer support platforms. • 𝗧𝗲𝗮𝗺 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Slack, Microsoft Teams, Skype, WhatsApp, Discord, WeChat, and Service Point. • 𝗢𝗿𝗱𝗲𝗿 & 𝗦𝗵𝗶𝗽𝗺𝗲𝗻𝘁 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴: USPS, UPS, DHL, FedEx, 17TRACK, 24TRACK, YunExpress, PostNL, Universal Parcel Tracking, Global Tracking, and similar platforms. • 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Providing natural customer support in German, French, Spanish, Italian, Dutch, Portuguese, Arabic, Turkish, Russian, and more using ChatGPT and DeepL. 💼 𝗣𝗿𝗼𝘃𝗲𝗻 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 I've supported Shopify and e-commerce brands across multiple industries, including: 𝗙𝗮𝘀𝗵𝗶𝗼𝗻 & 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲: Seraphae, Svelte, Fablien, Monikahouse, Norry Fashion, Five Leafs, NoirCrew, Grace London, Hugo & James, Elego, Jack & Grace. 𝗛𝗼𝗺𝗲 & 𝗟𝗶𝘃𝗶𝗻𝗴: Optimal Houses, Balma Home, Parisignature, OZ Home Hub, Maison Raniee. 𝗛𝗲𝗮𝗹𝘁𝗵, 𝗕𝗲𝗮𝘂𝘁𝘆 & 𝗪𝗲𝗹𝗹𝗻𝗲𝘀𝘀: SensePro, Rosabella, Happy Nails. 𝗚𝗮𝗺𝗶𝗻𝗴 & 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆: Elle Modding, K Smart Watch, Gear Tech, Adventure Mart. 𝗢𝘁𝗵𝗲𝗿 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗕𝗿𝗮𝗻𝗱𝘀: DeAutoUnie, TinyWonders, Redhoumy, Trymireva, Euroxen Trade. ⭐ 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 • Shopify & E-commerce focused Customer Support • Fast response times with professional communication • End-to-end Order Management experience • Chargebacks & Payment Dispute expertise • Multilingual Customer Support • Ready to integrate into your existing workflow with minimal onboarding During peak seasons, I can scale support with trained team members under my supervision while remaining your direct point of contact and maintaining consistent service quality. 💬 If you're looking for a reliable 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 specialist who can represent your brand professionally and deliver exceptional customer experiences, I'd be happy to discuss how I can support your business. Thanks, Ali Hamza 👨‍💻

Hello👏, I appreciate you taking a moment to review my profile! I’m a full-time Customer Service Representative with over 4 years of experience supporting eCommerce brands, particularly those built on Shopify. I specialize in delivering fast, friendly, and accurate support via email and live chat, ensuring every customer receives a timely, helpful, and empathetic response. If you're looking for a dedicated Virtual Assistant with hands-on experience in Shopify store management and customer support, I'm here to help. ✅ Shopify eCommerce Support – My Core Responsibilities: • Responding to customer inquiries via email and chat • Answering product-related questions • Communicating with suppliers for order issues (e.g., delivery delays, damaged items, replacements, refunds) • Tracking orders and updating customers • Handling returns and refunds professionally • Managing disputes and chargebacks via PayPal, Klarna, Chargeflow, etc. 🛍️ Shopify Store Management: • Order tracking, processing, and fulfillment • Order cancellation and refunds • Modifying customer details (address, email, etc.) • Creating and managing discount codes • Communicating with suppliers for order updates • Handling chargebacks and disputes efficiently 📲 Social Media Support: • Managing Facebook Pages: replying to messages, moderating comments, and hiding negative feedback • Responding to inquiries across Instagram, TikTok, and Meta platforms 💻 Tools & Platforms I Use: • HelpScout • Gorgias • Gmail • Freshdesk • Zendesk • Outlook • PrivateMail • Re:amaze • Proton Mail • ManyChat • Facebook Pages • Instagram • Google Sheets 🛒 Brands I've Supported: ► Vivora – Fashion brand (Shopify): Email & social media support ► Inpaq-Stockholm – Women’s dresses (Shopify): Email & social media support ► Nutral Life – Supplement products (Shopify): Email support & social media support ► Zeria – Supplement products (Shopify): Email support ► PawfectBuddies – Pet products (Shopify): Email & social media support ► Wonder Paws – Dog products (Shopify): Email & social media messaging support ► U.S.-Based Client – Delivered real-time live chat support through Facebook Messenger. ► Boutique Lemoine Paris – Fashion eCommerce Store: Email Support ► Fashion Viva store – eCommerce Fashion Brand: Email & social media messaging support ► Mexico-Based Brand – Live Chat Support & Social Media Handling 🌐 Multilingual Support: I’ve supported customers in various languages including ( German, Dutch, Finnish, Swedish, Italian, French, Greek, and Australian English, using ChatGPT, Google Translate, and DeepL Translator). 🙌 Why Clients Choose Me: • 24/7 availability—including weekends and holidays • Calm, clear, and professional communication—even under pressure • Deep Shopify expertise with full-spectrum support • Fast response times with attention to detail • Long-term mindset focused on loyalty and customer retention I don’t just resolve issues—I represent your brand’s voice with professionalism, empathy, and consistency. Every customer interaction is a chance to build trust, inspire loyalty, and turn one-time buyers into lifelong fans. 😌 Ready to elevate your customer experience? Let’s connect! I’d love the opportunity to support your brand and grow together. Thank you for your time—I look forward to working with you! Best regards, Muhammad

Greetings, I’m Yasir, a Customer Support Specialist with 5+ years of experience managing high-volume communication for E-commerce brands and short-term rental businesses. At the core, my expertise is simple: Clear communication. Fast response. Issue control. Revenue protection. 🔹 E-commerce Support (Shopify / WooCommerce) ✔ Email & Live Chat handling ✔ Order tracking, refunds, exchanges ✔ PayPal / Klarna / Stripe disputes ✔ Chargeback prevention ✔ Ticket systems: Freshdesk Gorgias Zendesk Gmail Help scout Tawk.to Rich panel IONOS Reamaz e Out look To communicate with supplier: Discord Slack Lark Skype Whatsapp To monitor tracking status: Parcel panel Track 123 Social media moderator Facebook Instagram For disputes: PayPal Shopify charge backs I help brands reduce refunds, protect revenue, and maintain strong customer satisfaction. 🔹 Guest Communication & Listing Support (Airbnb, Booking, Expedia, Vrbo, Homeaway) ✔ Pre-booking & check-in communication ✔ Complaint handling & review protection ✔ Cleaning coordination ✔ Calendar & operational support ✔ Listing optimization ✔ Account setup ✔ Listing creation ✔ SEO-optimization ✔ Listing description I have used these tools: Smoobu Lodgify Guesty Hostaway Hospitable Kross Booking Whether it’s handling 500+ customer tickets or managing guest conversations before a check-in, I work with structure, calmness, and professionalism. I don’t “multitask randomly.” I manage systems efficiently and focus fully on the client I work with. If you need someone reliable who understands online operations deeply and communicates with confidence, I’m ready to help. Warm Regards, Yasir Rafique

✔️ 4+ Years of Experience || ✔️ 70+ Projects Done 🏆 Top Rated on Upwork || ✔️ Serving Clients Around The Globe Thank you so much for visiting my profile. I've specialized in eCommerce, Hospitality, & SaaS niches. We operate in a modern economy where high-quality customer service is no longer a luxury... It's a non-negotiable standard for every successful brand. Customer satisfaction has a huge impact on your business's success. A low satisfaction level means your customer retention & loyalty levels will likely be below the line too. The Services I Provide Are: 👋 ✅ • Live Chat Support • Email Support • Airbnb Property management • Guest Communication, Short Term Rental Booking Management • Answering product Question • Order Tracking • Communication Etiquette • Shopify • Order Fulfillment • Customer Satisfaction • MS-Office • Google sheet • Social Media Customer Support• eCommerce Operations Management • If you are unsure about anything, we can discuss everything on hand to give you the best service with satisfaction. Feel free to shoot me a message through Upwork to get your work started with confidence. ✅ I do have expertise in the following: ✔️ Live Chat Support ✔️ Email Support ✔️ Zadarma (calling app) ✔️ Airbnb ✔️ HomeAway ✔️ Booking . com ✔️ Google voice ✔️ Hospitable ✔️ Vrbo ✔️ Agoda ✔️ Airtable ✔️ Guesty ✔️ Smoobo ✔️ Kross booking ✔️ New book ✔️ HomeAway ✔️ Charge Automation ✔️ Shopify ✔️ CRM ✔️ New voice media (calling app) ✔️ Ring central ✔️ Hurrier ✔️ Road Runner ✔️ Leverage ✔️ Freshdesk ✔️ Helpscout ✔️ Zoho CRM ✔️ Slack ✔️ JVZOO ✔️ Zendesk ✔️ Trello ✔️ Leverage ✔️ Freshdesk ✔️ Gorgias ✔️ Tawk to ✔️ Reamaze ✔️ Signal ✔️ Many chats ✔️ Service Point ✔️ Google sheets ✔️ Microsoft Office ✔️ The command in Data Entry ✔️ 17 track ✔️ Deepl Social Media Support Including: ♦ Facebook ♦ Instagram ♦ Linked In ♦ WhatsApp ♦ Twiter ♦ Telegram I do have native-level English proficiency & significant experience managing customer service in multiple other languages. I have already worked in these languages: Dutch || Spanish || German || Italian || Swedish || Finnish || Danish ✅I have done the following projects: ➡️ Customer support for Camelotels (AirBnb Chat support) * Live chat support (Airbnb, Guesty & WhatsApp) * Handling 200+ properties * Handling Inquiries * Respond to customers within a minute and resolve their queries * Confirm bookings after receiving the all needed documents. * Informs cleaners about their schedule. ✅ Customer Support For Shopify, Amazon, & eBay (Worked with 40+ brands) * Tickets Solving • Orders fulfillment • Orders tracking * Provide Solutions to Customer's Queries Via Email & Live Chat * Checking the Google Sheet where the order input automatically * Send the Google sheet to the Supplier after checking all details * Fulfill the order after receiving the tracking number from the Supplier * Send the order to "AliExpress Supplier" & Dsers * Put the orders on "Trello" due to the missing details/damaged products/ waiting from suppliers * Contact the manufacturer for the special order. * Making Discount codes for the customer * Inform the owner daily of all activities I also have an excellent team who is with me and always ready to work on any project related to customer service. We can provide 365 days of customer service even on holidays. It's important to me to build long-term relationships with clients, so I'm primarily looking for long-term projects. I'm flexible with my working hours & am happy to work closely with any existing freelancers you work with. Best Regards, Adnan