The Best Freshdesk Specialists For Hire In Kenya

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$5 hourly
- 5.0/5
- (16 jobs)
With almost 6 years of working experience with numerous companies, I'd say I am the best addition to your team! I have a keen interest in problem-solving, answering product questions & making sure that every transaction will have a positive outcome. Email, Chat, Voice, Content Moderation are the channels that I have a lot of experience in dealing with all sorts of queries from a customer service standpoint to a more technical specialist role. A team player who does not stay in the shadows. Likes to help others not just for personal success but also for everyone's improvement. My positivity, drive, and eagerness to explore make me the best at what I do, as most of my clients say. Why you should hire me? Because I'm passionately committed to work and always try hard to complete my projects as perfect as possible and well before time. I have worked with many clients who admire me because of my abilities to grasp new concepts and to develop innovative ideas. I am proficient with: - Customer Service "phone, email, ticket and chat support" (3 years) - Data Entry: Searching and collecting information from the web - Admin: VA, pdf to Excel or word conversion - Recruitment Software skills : Ms Office ICDL ( Word - Excel - PowerPoint - Outlook ) : CRM Apps like oracle Siebel & Zendesk Communications & file hosting service app: Skype, Google hangout, zoom -Microsoft Office, -Google Services, -Social Media Sites, -Travel and ticketing -Wordpress, - Blog Sites, -Team Management Apps like Trello, Tools & Skills - Dropshipping business Model - Email marketing: MailChimp, Constant Contact, Active Campaign - G Suites (Gmail, Calendar, Hangouts, Google+, Drive, Docs, Sheets, Slides, Forms) - Microsoft Office (Word, PowerPoint, Excel, Outlook, Skype) - E-Commerce: Shopify, Woocommerce, Oberlo, Drofied, BigCommerce, Amazon, eBay, Hotjar and Aliexpress) - Customer Service: ZenDesk, Zoho, Ring Central - Project Management: Pipedrive, Podio, Basecamp, Trello, Teamviewer, Zoom I possess a dedicated work PC and home office. Look no further! I am what you're looking for. I am excited to discuss and assist you in your next project. Together we can achieve better results!

Freshdesk
Slack
Customer Support
Mobile App Development
Technical Support
Content Moderation
iOS Development
Zendesk
$35 hourly
- 4.9/5
- (14 jobs)
Experienced Digital Project Manager with 12 years of experience streamlining budgeting processes, managing risks associated with projects, and enhancing project output and efficiency. Accountable and managing projects with the highest possible quality, with a clear understanding of the SDLC and various project methodologies: Agile, Scrum, Waterfall and Hybrid. I am an accountable, commercially focused, and diligent project manager with a track record of achievement in the IT, E-commerce, Engineering, Marketing, Entertainment, Web3 and Hospitality industries. Built and maintained strong relationships with stakeholders and external partners, implementing Agile methodology to ensure on-time project delivery. With strong leadership qualities and sound technical expertise, I have what it takes to deliver high quality projects staying within budget, timeline and delivering prime results. Feel free to reach out!

Freshdesk
Customer Support
Zendesk
Marketing Strategy
Report Writing
Process Infographics
Leadership Skills
Team Management
Research & Strategy
Project Scheduling
Agile Project Management
Project Management
Shopify
Digital Project Management
Project Plans
$10 hourly
- 5.0/5
- (1 job)
I'm offering expertise in domain hosting & email hosting and administration, migration, and DNS on this platform. With passion and a wealth of experience in the private sector in handling of domains and administration, I would wish to be of assistance to you and help make good use of your money. Reduce downtime, improve email deliverability, optimize website performance. Feel free to reach out

Freshdesk
VoIP Administration
GUI Design
Lead Generation
Data Entry
WordPress Development
Java GUI
Administrative Support
VoIP PBX
Graphic Design Software
Web Development
$10 hourly
- 5.0/5
- (1 job)
Thank you for viewing my profile! I have been a freelancer for 5 years now specializing in ecommerce order processing and customer Support. With my years of experience, my skills have been developed and have been impacted to my clients with 100% satisfaction. I pride myself on being extremely professional and aim to deliver high-quality work with a quick turnaround time. Here's how I can help you with your business but are not limited to 👇👇👇 1️⃣ E-COMMERCE OPERATIONS ✅Ecommerce Platforms ✅Inventory and Order Management ✅Shipping and Logistics ✅Customer Support and CRM 2️⃣ CUSTOMER SERVICE ✅Ticket Management ✅Email Management ✅Knowledge Base and Documentation ✅Social Media and Community Management PLATFORMS AND TOOLS THAT I USE 👇👇👇 1️⃣ FOR E-COMMERCE OPERATIONS -Shopify -Amazon -Wayfair -Houz -Overstock ✅Ticketing-Fresh desk, Zendesk, Gorgias, HubSpot ✅Shipping-FedEx, UPS, Freight club, AIT, AM Trucking, Kuehne+Nagel, Globaltranz 2️⃣ FOR CUSTOMER SERVICE ● Email (Gmail, Outlook) ● Video/communication tools (Zoom, Microsoft Teams, Skype, Slack ) ● Ticketing systems (Fresh desk, Zendesk, Gorgias, HubSpot) ● Documentation tools (Google Docs, Microsoft Office 365) Thank you so much for taking the time to visit my UpWork profile, I hope to work with you soon! Regards, Antony Makau

Freshdesk
Order Tracking
Virtual Assistance
Customer Support
Shopify
Order Processing
Email Support
Customer Service
Online Chat Support
Ecommerce Order Fulfillment
Customer Satisfaction
Ecommerce
Email Communication
Data Entry
Google Docs
$15 hourly
- 4.6/5
- (13 jobs)
Hi! I am Abby, a Creative Dynamic Virtual Assistant. I take great pride in the quality of my work and I am convinced that my commitment to meeting customers’ expectations would allow me to make a valuable contribution to your project. I am ready to get the workload off your back! Here is how I can be of help: ✅Data entry Document conversion, Excel/Google Sheets, Ms. Word, Google Docs, PowerPoint, PDF, Dropbox, Google Drive Web Research || Extracting Email & Phone || Data Mining ✅Web-research Online Research for People Info || School Directory / Staff Listing Address and Email Info Extracting from Google/GIS Maps & Various Websites. LinkedIn / Twitter data scraping ✅Administrative support Social media management, email handling, data analysis, data presentation Video or Files Download & upload, Email Marketing ✅Customer Support E-mail handling, order processing, FAQ's, Live Chat support, Order processing, Refunds, Zendesk, Shopify, Jira ✅ Creative Assistance Canva Design marketing collateral like brochures, business cards etc Newsletters and email campaigns Pinterest, Instagram, Facebook ✅Translations Expert in English and Swahili translations I look forward to working with you Warm Regards, Abby

Freshdesk
Shopify
Zendesk
Sales & Marketing
Customer Support Plugin
Social Media Website
Topic Research
Hospitality & Tourism
Administrative Support
Email Marketing
Customer Satisfaction
Data Entry
$8 hourly
- 5.0/5
- (5 jobs)
A level headed, calm and unflappable individual who is able to carry out any customer service role professionally and effectively. I have a long track record of increasing customer loyalty and retention, through having an in-depth understanding of the tasks, responsibilities, and skills involved in customer service work. I always keep my customers updated on issues important to them and work hard to meet requests for information in a timely and efficient manner. With over 4 years’ experience in the customer service industry, I have a proven track record in resolving and reducing customer complaints and meeting customer service level expectations. I am what you are looking for to accomplish the ultimate goals of your organization.

Freshdesk
Time Management
Product Knowledge
Customer Service
Ticketing System
Communication Etiquette
Inbound Inquiry
Phone Support
Salesforce Service Cloud
Zendesk
$8 hourly
- 4.7/5
- (2 jobs)
Skilled customer service and support specialist with 10 years experience with a winning attitude, ambitious and focused on setting high expectations. I am skilled in communicating with Clients over phone and email. I have experience with live chat support ,customer experience research, customer insight analysis, Zendesk and Fresh desk. As a highly trained and competent customer service representative, I am a firm believer that in today's customer service oriented society,timely,friendly and proactive services are sought to enhance future business growth. My long term experience in the service industry merged together with my communication education background has taught me how to meet and exceed each customer's expectations with service that sells. Additionally am adequate at; - Acquiring, Maintaining and retaining loyal repeat business. - Consulting with clients to evaluate their needs to determine best services and suggest additional services that may be of interest. - Eye for excellence and high level of standards. - Finding solutions and resolving issues. - Offering training. - I have a knack for problem solving and work well independently even under pressure with minimum to no supervision. - Great online research. More so, I have a thorough understanding of every aspect customer service set-up from mentoring, coaching, coordination with internal departments for optimum results of the Operations and providing immediate positive results to external clients. With good decision making and communication skills not to mention my experience working with people of different cultures, I am confident that I possess the required knowledge and skills to accomplish any given task.

Freshdesk
Customer Experience Research
Phone Communication
Email Marketing
Customer Service
Asana
Email Communication
Customer Acquisition
Light Project Management
Product Knowledge
Phone Support
Online Chat Support
Zendesk
HubSpot
$10 hourly
- 0.0/5
- (1 job)
With five years of experience in my capacity as a Customer Service Assistant and Virtual Assistant, I have honed valuable skills in data entry, customer support, and organization. My adeptness at multitasking and unwavering attention to detail equip me to handle various projects efficiently and with pinpoint accuracy. I take pride in my strong communication abilities, which allow me to interact with both clients and colleagues in a polished and professional manner. My utmost commitment as a Customer Service Assistant and Virtual Assistant is to provide exceptional service and unwavering support, always with a focus on ensuring customer satisfaction. I am eager to bring these capabilities to your team and make a positive impact.

Freshdesk
Generative AI
Data Annotation
Google Docs
Microsoft Excel
Writing
Shopify
Data Entry
Email Communication
Customer Service
Video Editing
Customer Support Plugin
Email Support
Online Chat Support
$10 hourly
- 0.0/5
- (0 jobs)
Career objective. A motivated, competent and self-driven customer service specialist dedicated to working for optimality and seeking a position to utilize the professional and technical skills acquired and developed in the current and continual experiences in the field of my expertise. I am an enthusiastic go-getter not afraid to seek any opportunity that comes my way, an excellent team leader and a critical team player. In essence, I am committed to working in a competitive environment and realizing my full potential.

Freshdesk
Payment Processing
Order Processing
Order Tracking
Outbound Call
Inbound Inquiry
Salesforce Service Cloud
Zendesk
Customer Service
Microsoft Excel
Email Support
Ticketing System
Jira
Salesforce Sales Cloud
$7 hourly
- 0.0/5
- (0 jobs)
Looking for someone who doesn’t just "do customer service" but *lives and breathes* customer satisfaction? You've found your match. Hello! I'm Elizabeth, a dedicated customer service representative with 6 years of experience in delivering exceptional support and building strong customer relationships. My passion lies in helping people, and I thrive in solving problems and provide clear solutions. I specialize in product knowledge, problem-solving, conflict resolution, and organization, and I believe effective communication is the key to outstanding service. I’m committed to understanding each customer’s unique needs and ensuring they have a positive experience. In my role, I prioritize empathy and professionalism, striving to make every interaction memorable. I've helped businesses like yours boost their customer retention rates by over 93% and speed up their response times by 82%. I'm skilled at communicating effectively! Whether it's over the phone, through emails, or via live chat, I know how to connect with your customers and meet them right where they are.I am well-versed in all the latest CRM platforms [Zendesk, Salesforce,Freshdesk, and HubSpot]. I believe in responding to feedback and inquiries promptly and with care. Every interaction matters, so I give each one the time and attention it deserves. Let’s work together to create solutions that exceed expectations!

Freshdesk
HubSpot
Zendesk
Customer Experience
Data Entry
Online Chat Support
Customer Relationship Management
Case Management
Communication Skills
Leadership Training
Project Management
$30 hourly
- 4.2/5
- (18 jobs)
I am a professional individual who works as a team player and has the provider's best interest at hand. I have honed my skills in Freshdesk, Zendesk, Shopify, data entry, web research, among others. I am hardworking and flexible with time.I'm very dependable and pride myself on punctuality and meeting deadlines. This is what I can promise, since this creates trust. I offer this because I understand that they need help and are looking for the right person. I relish the challenge of joining an exciting company, working alone or within a team and feel my many skills would help a company advance into further greatness!

Freshdesk
Data Scraping
Google Sheets
Etsy Listing
Accuracy Verification
Data Entry
Customer Satisfaction
Communication Etiquette
Microsoft Excel
Salesforce CRM
Customer Support
Email Communication
Phone Support
Zendesk
$20 hourly
- 5.0/5
- (30 jobs)
Your Top-Rated Plus Freelancer for Exceptional Technical and Customer Support Are you seeking unparalleled customer satisfaction and technical expertise? Look no further! I am a Top-Rated Plus freelancer on Upwork with over 7 years of specialized experience in customer and technical support. Why Choose Me? Proven Excellence: As a Top-Rated Plus freelancer, I have a track record of delivering top-tier service that consistently exceeds client expectations. Diverse Skill Set: From mastering various software applications and managing online websites to developing and maintaining WordPress sites and efficiently handling emails, my expertise covers all bases. Customer-Centric Approach: I believe in ensuring your business thrives by delivering the best possible service to your customers, aligning perfectly with the core objective of any business. Core Competencies: * Technical Support * Customer Support * Virtual Assistance * Email Handling What Sets Me Apart? Accuracy and Efficiency: With a meticulous approach, I ensure tasks are completed with precision and speed. Determination and Sincerity: My commitment to excellence and genuine dedication to client success make me an invaluable asset. Join the ranks of satisfied clients and elevate your business with my exceptional support services. Your pathway to 100% customer satisfaction starts here!

Freshdesk
Intercom
Gorgias
Socialbakers
Stripe
Ticketing System
Helpdesk
Customer Support
Technical Support
Microsoft Teams
Administrative Support
Communication Etiquette
Order Tracking
Online Chat Support
Social Media Management
$6 hourly
- 0.0/5
- (0 jobs)
I am a seasoned Customer Experience Manager with a stellar career journey that includes successful stints at Njiwa Sacco, Jumia, and MYDAWA over the last 3 years. I have extensive experience in using Shopify, Amazon FBA, Gorgias, Zendesk, Hubspot, Salesforce, Reamaze and more. My passion lies in creating exceptional experiences for customers, and I am committed to helping your business do the same. Why Should You Choose Me? Proven Expertise: With an extensive background in managing customer experience, I've honed my skills in cultivating strong relationships, ensuring top-notch service, and resolving issues with finesse. Strategic Insights: I understand that exceptional customer experiences are the lifeblood of any business. I'll bring a strategic mindset to your project, helping you identify areas of improvement and innovation. Data-Driven Approach: Leveraging data is key to driving CX excellence. I'm adept at collecting, analyzing, and turning customer insights into actionable strategies that enhance loyalty and trust. Multi-Industry Experience: My background spans diverse industries, from the financial sector (Njiwa Sacco) to e-commerce (Jumia) and the healthcare sector (MYDAWA). This versatility equips me with a holistic perspective on customer needs. Process Optimization: My skills in process improvement have consistently streamlined operations, making interactions smoother for customers and more efficient for businesses. Conflict Resolution: Resolving customer complaints and disputes is an art I've mastered, ensuring your brand's reputation remains impeccable. What Can I Offer You? I'm here to provide you with: - Tailored customer experience strategies that set you apart from the competition. - Improved customer satisfaction, loyalty, and retention. - Increased brand reputation and trust among your clientele. - Data-driven insights that guide your business to new heights. Let's Work Together If you're looking to take your customer experience to the next level and convert your clients into repeat customers, I'd love to connect with you. I'm passionate about turning satisfied customers into your brand's most powerful asset. So, why wait? Let's start the journey to an exceptional customer experience today.

Freshdesk
Order Management
Order Fulfillment
Email Communication
Gorgias
Ecommerce
Amazon FBA
Shopify
Customer Service
Customer Support
Order Processing
Zendesk
$5 hourly
- 0.0/5
- (0 jobs)
Looking for a customer service professional who can deliver exceptional support and ensure customer satisfaction? With over 5 years of experience in live chat, email, and phone support, I offer a proven track record of providing prompt, courteous, and effective assistance. My dedication to delivering unparalleled customer experiences sets me apart. Let me bring my expertise to your team and help elevate your customer service to new heights. I specialize in: Live Chat Support Email Support Phone Support CRM Software (Gorgias, Freshdesk) Shopify Conflict Resolution Problem-Solving In my previous roles, I have successfully managed high-volume support environments, consistently received positive feedback, and contributed to improving team performance and customer retention rates. I am proficient in various CRM tools and have a proven track record of reducing response times and increasing customer satisfaction. Let’s work together to ensure your customers receive the best support experience possible. Feel free to reach out to discuss how I can help your business thrive.

Freshdesk
CloudTalk
Magento
ShipStation
Shopify
Gorgias
Administrative Support
Data Entry
Phone Support
Customer Service
Customer Support
Email Support
CRM Software
$5 hourly
- 0.0/5
- (1 job)
Driven Customer Service Manager with over 10 years of experience in building and enhancing customer relationships across remote settings. Specialized in complaint resolution, CRM software implementation, and stakeholder communication. Successfully reduced customer issue resolution response times resulting in a 15% improvement in customer satisfaction. Tools and Platforms: • "Skilled with : Microsoft Office, Google Workspace, Asana, Notion, Slack, Zoom, Odoo, Zoho, and more" What I bring: • Effective Communication Across Channels: Whether via email, chat, or phone, I maintain high service standards and professionalism in all customer interactions. I’m fluent in English and have strong written and verbal communication skills, ensuring clear, concise, and empathetic customer support. • Proficiency in CRM Software & Tools: I have hands-on experience with Zendesk, Freshdesk, and other CRM platforms, enabling me to efficiently manage customer inquiries, resolve issues quickly, and streamline communication. • Proven Expertise in Customer Service: With over 10 years of experience, I specialize in building strong customer relationships, enhancing customer satisfaction, and driving service improvements across remote teams. Let's delight your customers and boost your revenue and customer satisfaction. Drop me a message, and let's get started!"

Freshdesk
Typing
Translation
Customer Retention
Cross Functional Team Leadership
Service Level Agreement
Data Analysis
Customer Onboarding
Process Improvement
Customer Support
Zendesk
CRM Software
Proofreading
Data Entry
Microsoft Word
Customer Service
English
$10 hourly
- 0.0/5
- (0 jobs)
I have good communication skills, excellent interpersonal and problem-solving skills. I am honest and I can work with systems efficiently ensuring intergrity and accountability. You will get a commited, passionate and dedicated person.

Freshdesk
Receptionist Skills
Front Desk
Network Engineering
Technical Support
Network Administration
Helpdesk
Customer Support
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