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in Kenya

Hello! I’m a dedicated and detail-oriented freelance professional specializing in Customer Service, Dropshipping Operations, and Order Processing Management. With a strong background in handling online store operations, I help eCommerce businesses run smoothly by ensuring orders are processed accurately, customers are satisfied, and daily operations stay organized and efficient. 🔹 What I Can Do for You: ✔ Customer support (Email, Live Chat, Social Media) ✔ Order processing and fulfillment (AliExpress, CJ Dropshipping, Shopify, etc.) ✔ Product listing and inventory management ✔ Handling refunds, chargebacks, and disputes ✔ Tracking orders and resolving delivery issues ✔ Managing supplier communication ✔ Data entry and CRM management I understand how important customer satisfaction and fast order fulfillment are in building a successful online business. I focus on: Clear communication Fast response times Accuracy and attention to detail Problem-solving under pressure Maintaining a positive brand image As a freelancer, I am reliable, organized, and committed to delivering high-quality work on time. My goal is to help store owners reduce stress, increase efficiency, and improve customer experience. If you are looking for someone who can handle your store operations professionally while you focus on growing your business; I’m ready to help. Let’s work together to scale your eCommerce success.

You want results. I deliver reliability, customer satisfaction, and fraud protection at scale. I’m Susan, a CX & Fraud Management Specialist with over 15 years of global experience in: 🎧 Customer Support & Contact Center Excellence 🔍 Fraud & Risk Mitigation (10+ years in e-commerce & online dating) 📊 Quality Assurance, Team Coaching & Performance Optimization ⚙️ Workflow Automation, Process Mapping, and Dispute Resolution Whether you need a team leader, a fraud prevention analyst, or a senior CX expert, I bring proven results and deep ownership. What You’ll Get: ✅ 68% increase in team quality scores ✅ 71% drop in escalations from improved coaching ✅ 57% faster responses via custom KPI dashboards ✅ 89 % reduction in fraud complaints (Cupid Media case study) ✅ 100% accuracy in ID verification & regulatory compliance I’ve worked with global brands (Tixel, BAT, Cupid Media) and managed both internal and outsourced teams, supporting users across continents. Let’s partner to make your support operations world-class.

Your Shopify store is growing. Your support inbox is not. Tickets stack. Customers wait. A frustrated buyer files a chargeback before you've seen the message. A bad review goes live because a shipping issue sat unresolved for three days. That's what happens when support is running behind the operation. Here's what it looks like when it isn't: - Every ticket resolved on first contact - Refunds, exchanges, and order issues closed before they escalate - Frustrated customers converted into repeat buyers - Your helpdesk running clean while you focus on the business For 5+ years, high-growth Shopify and dropshipping brands have trusted me to run their support end-to-end - brands like FairtexStore, Amberjack, and Owl Lark Mattresses. Gorgias, Reamaze, Zendesk, Freshdesk - fluent in all of them. Shopify backend, order edits, refund logic, shipping escalations - handled independently, no back-and-forth needed. Your customers are the business. Every interaction either builds the brand or chips away at it. The work here is to make sure it's always the former.

Hi, I'm pleased that you took the time to check out my profile :) I am a Full-time Freelancer at Upwork. I am an Expert in @ Data Entry @ Content/ Blog writing @ Lead Generation @Customer Support @ B2B Email List Building @ Prospect List Building @Admin Support @ Web Research @ Real Estate Management @ Data Scrapping (Manual) @CRM Management(Zendesk, Hubspot) @Live chat @Email support I Use Paid Premium Tools Which make my work 100% Accurate and Efficient Let's discuses your requirements and start work for you. What Clients Say about my Work:- Beryle "Monicah has a good attitude and communication style. My needs just evolved to require a different skillset in a VA I.e. sales. I would definitely consider her for customer service." Mark "Monicah delivered perfect service. There is nothing about her service that I can complain about. Would definitely rehire.🙂"

I’m an expert admin assistant with professional certification in Virtual Assistance. I enjoy offering my services as a VA as it stems from my passion and commitment to serving my clients. I offer my services virtually as a freelancer and can work in any time zone with proper planning, whether it’s PST, EST, or CST. You can rely on me to deliver tasks accurately and timely. I’m available 5 to more than 30 hours a week. Here’s what to expect from me: ✅Appointment scheduling ✅Hotel reservations ✅Phone handling ✅Administrative Support ✅Email Management ✅Research ✅Product recommendation & purchase ✅Customer service ✅Marketing Support I’m very flexible and can handle any other task that may be out of this scope. Kindly get in touch for professional VA services.

I help businesses deliver organized, professional, and efficient customer experiences through high-quality support and operations management. I have experience handling customer inquiries, refunds, escalations, order coordination, logistics follow-ups, CRM documentation, and administrative workflows in fast-paced remote environments. I focus on providing clear communication, accurate resolutions, and dependable operational support that helps businesses run smoothly. I am experienced in: - Customer Support (Email & Chat) - Customer Experience Management - Refund & Escalation Handling - CRM & Ticket Management - Operations & Administrative Support - Excel & Google Sheets Reporting - Data Entry & Workflow Organization -Logistics & Order Coordination I am detail-oriented, organized, and comfortable working independently while maintaining professionalism and efficiency across daily operations.