Hire the Best Support Freelancers
in Kenya

I help businesses deliver organized, professional, and efficient customer experiences through high-quality support and operations management. I have experience handling customer inquiries, refunds, escalations, order coordination, logistics follow-ups, CRM documentation, and administrative workflows in fast-paced remote environments. I focus on providing clear communication, accurate resolutions, and dependable operational support that helps businesses run smoothly. I am experienced in: - Customer Support (Email & Chat) - Customer Experience Management - Refund & Escalation Handling - CRM & Ticket Management - Operations & Administrative Support - Excel & Google Sheets Reporting - Data Entry & Workflow Organization -Logistics & Order Coordination I am detail-oriented, organized, and comfortable working independently while maintaining professionalism and efficiency across daily operations.

If work keeps moving but nothing ever feels finished, you don’t need more effort. You need clearer ownership, better follow-through, and someone who connects the dots. I support established businesses and executives with ongoing day-to-day execution, combining executive support with light project and operational coordination so work doesn’t slip through the cracks. Having worked with clients across Australia, the U.S., Austria, the U.K., just to name a few, I’m used to adapting quickly, working across time zones, and integrating into different business styles while keeping things moving consistently. Sometimes my role looks like classic executive support. Other times, it looks like coordinating people, tasks, and ongoing work. The constant is clarity, structure, and dependable follow-through. What I Can Support You With ✅ Executive inbox and calendar management, prioritization, and follow-ups ✅ Managing ongoing tasks, reminders, and coordination ✅ Drafting and handling professional internal and client communication ✅ Meeting coordination, notes, and next steps ✅ Ongoing operational and project support ✅ Invoicing, payment checks, and basic financial admin ✅ CRM updates and record management ✅ Vendor, contractor, and property-related coordination ✅ Transcription and documentation support when accuracy matters How I Work I value efficiency, clear communication, and consistency. I work independently once aligned, follow through without being chased, and keep clients informed so they don’t have to wonder what’s happening. Good Fit If You’re Looking For - A reliable long-term support partner - Clear communication and consistent follow-through - Less chasing, fewer gaps, and smoother execution If that’s what you need, this profile is the right place to start. From here, we can move into a more specialized Executive Virtual Assistant or Project Management / Operations scope, depending on your priorities. I'm eager to learn more about you and your company's unique needs. Let's connect and explore how I can become a valuable asset to your team.

Your Shopify store is growing. Your support inbox is not. Tickets stack. Customers wait. A frustrated buyer files a chargeback before you've seen the message. A bad review goes live because a shipping issue sat unresolved for three days. That's what happens when support is running behind the operation. Here's what it looks like when it isn't: - Every ticket resolved on first contact - Refunds, exchanges, and order issues closed before they escalate - Frustrated customers converted into repeat buyers - Your helpdesk running clean while you focus on the business For 5+ years, high-growth Shopify and dropshipping brands have trusted me to run their support end-to-end - brands like FairtexStore, Amberjack, and Owl Lark Mattresses. Gorgias, Reamaze, Zendesk, Freshdesk - fluent in all of them. Shopify backend, order edits, refund logic, shipping escalations - handled independently, no back-and-forth needed. Your customers are the business. Every interaction either builds the brand or chips away at it. The work here is to make sure it's always the former.

You want results. I deliver reliability, customer satisfaction, and fraud protection at scale. I’m Susan, a CX & Fraud Management Specialist with over 15 years of global experience in: 🎧 Customer Support & Contact Center Excellence 🔍 Fraud & Risk Mitigation (10+ years in e-commerce & online dating) 📊 Quality Assurance, Team Coaching & Performance Optimization ⚙️ Workflow Automation, Process Mapping, and Dispute Resolution Whether you need a team leader, a fraud prevention analyst, or a senior CX expert, I bring proven results and deep ownership. What You’ll Get: ✅ 68% increase in team quality scores ✅ 71% drop in escalations from improved coaching ✅ 57% faster responses via custom KPI dashboards ✅ 89 % reduction in fraud complaints (Cupid Media case study) ✅ 100% accuracy in ID verification & regulatory compliance I’ve worked with global brands (Tixel, BAT, Cupid Media) and managed both internal and outsourced teams, supporting users across continents. Let’s partner to make your support operations world-class.

support you. I’m Virginia, a university graduate with a degree in Business Administration. I bring a strong work ethic, professionalism, and a passion for helping entrepreneurs, startups, and busy professionals thrive. I believe in building long-term, honest working relationships based on trust, clear communication, and results.

"The quality of David's work is exceptional, and he finishes large projects in record time. Despite our vastly different time zones, I never had to wait for a response. I highly recommend him!" - Ryan "This is the second job David has completed for us and I'm very happy with the results. He completed the work professionally and promptly to a high standard. Communication was excellent and the changes that I requested were turned around quickly. Happy client!" - Glen Whether you're looking to pass across a message with video, have your course edited, I'm here to work with you. Here's what I do: - I create courses/videos from pre-existing Camtasia recordings - Website Walkthroughs, Screen Recordings and software demos - Synchronize PowerPoint files to audio - Edit pre-existing Camtasia recordings. Subtitling and Captioning: If your videos require subtitles/captions, I can help you with that. I create perfectly synchronized captions and subtitles for your videos helping you pass your message across. Other than creating subtitles from scratch or a transcript, I also burn-in/permanently add subtitles to your videos for social media or any other platform that you need them to be available. I'm comfortable with the following formats: - SRT - VTT - TTML Video Slideshows: A photo and video slideshow should evoke an emotion, bring back a memory and captivate you and your audience. I specialize in creating slideshows that tick all those boxes and whether you want an engagement, wedding birthday, anniversary, vacation/safari or memorial slideshow, I can help you with that. Podcasting and Audio Editing Launching a new podcast or need a freelancer to take up tedious repetitive tasks so that you can concentrate on more important aspects of your business? Let's connect and I'm sure we'll forge a working relationship. David M.