Hire the Best Support Freelancers
in Kenya

Your Shopify store is growing. Your support inbox is not. Tickets stack. Customers wait. A frustrated buyer files a chargeback before you've seen the message. A bad review goes live because a shipping issue sat unresolved for three days. That's what happens when support is running behind the operation. Here's what it looks like when it isn't: - Every ticket resolved on first contact - Refunds, exchanges, and order issues closed before they escalate - Frustrated customers converted into repeat buyers - Your helpdesk running clean while you focus on the business For 5+ years, high-growth Shopify and dropshipping brands have trusted me to run their support end-to-end - brands like FairtexStore, Amberjack, and Owl Lark Mattresses. Gorgias, Reamaze, Zendesk, Freshdesk - fluent in all of them. Shopify backend, order edits, refund logic, shipping escalations - handled independently, no back-and-forth needed. Your customers are the business. Every interaction either builds the brand or chips away at it. The work here is to make sure it's always the former.

I help businesses deliver organized, professional, and efficient customer experiences through high-quality support and operations management. I have experience handling customer inquiries, refunds, escalations, order coordination, logistics follow-ups, CRM documentation, and administrative workflows in fast-paced remote environments. I focus on providing clear communication, accurate resolutions, and dependable operational support that helps businesses run smoothly. I am experienced in: - Customer Support (Email & Chat) - Customer Experience Management - Refund & Escalation Handling - CRM & Ticket Management - Operations & Administrative Support - Excel & Google Sheets Reporting - Data Entry & Workflow Organization -Logistics & Order Coordination I am detail-oriented, organized, and comfortable working independently while maintaining professionalism and efficiency across daily operations.

You want results. I deliver reliability, customer satisfaction, and fraud protection at scale. I’m Susan, a CX & Fraud Management Specialist with over 15 years of global experience in: 🎧 Customer Support & Contact Center Excellence 🔍 Fraud & Risk Mitigation (10+ years in e-commerce & online dating) 📊 Quality Assurance, Team Coaching & Performance Optimization ⚙️ Workflow Automation, Process Mapping, and Dispute Resolution Whether you need a team leader, a fraud prevention analyst, or a senior CX expert, I bring proven results and deep ownership. What You’ll Get: ✅ 68% increase in team quality scores ✅ 71% drop in escalations from improved coaching ✅ 57% faster responses via custom KPI dashboards ✅ 89 % reduction in fraud complaints (Cupid Media case study) ✅ 100% accuracy in ID verification & regulatory compliance I’ve worked with global brands (Tixel, BAT, Cupid Media) and managed both internal and outsourced teams, supporting users across continents. Let’s partner to make your support operations world-class.

I’m a reliable, organized, and results-driven Tech Virtual Assistant who helps businesses streamline operations, improve online presence, and build scalable digital systems efficiently. I’m detail-oriented, easy to work with, and committed to delivering high-quality work with fast turnaround times. I specialize in helping entrepreneurs, startups, coaches, SaaS founders, and growing businesses with tech support, MVP development, automation, web design, and digital operations. My services include: • MVP Development (Minimum Viable Product) using no-code and low-code tools • No-Code & Low-Code Website Development • Landing Pages & Sales Funnels • Email Marketing & Automation • AI Chatbots & Website Integrations • Workflow Automation • Virtual Assistance & Operations Support • Graphic & UI Design • Project Management & Documentation • Digital Marketing Support • Frontend Development Tools and platforms I work with include: Go High Level, Airtable, SmartSuite, Appscript, Google Tag Manager, WordPress, Webflow, Wix, Squarespace, Softr, WeWeb, Bubble, Adalo, Systeme, Kajabi, Kartra, Make, Zapier, N8N, Hubspot, Zoho, Active Campaign, Webflow, Klaviyo,Mailchimp, ConvertKit, HubSpot, ManyChat, BotPress, Optimizepress, Canva, Figma, ClickUp, Asana, Trello, Jira, HTML, CSS, and JavaScript. Why clients work with me: • Fast communication and dependable support • Strong attention to detail • Clean and organized workflows • Quick learning and adaptability • On-time delivery and problem-solving mindset If you’re looking for a proactive Tech VA who can help you launch, automate, manage, and scale your business or MVP, I’d be happy to support your project.

📌You will get Free of Plagiarism and Free of AI Content ✨ 🥇𝑺𝒖𝒄𝒄𝒆𝒔𝒔𝒇𝒖𝒍𝒍𝒚 𝑫𝒆𝒍𝒊𝒗𝒆𝒓𝒆𝒅 500+ 𝑷𝒓𝒐𝒋𝒆𝒄𝒕𝒔 (𝑱𝒐𝒃𝒔) 𝒐𝒏 𝑼𝒑𝒘𝒐𝒓𝒌✨ 🥇 Top 1% in Academic, Essays & Research Writing on Upwork. ✅ 10+ years of Academic and Research Writing Experience. 🏆 Certified Customer Service by Upwork. 🙌 Ability to work on any topic, including business, medical, IT, and so on. My areas of expertise are Marketing and Consumer Culture, Humanities, Social Sciences, Psychology, Nursing, Literature, Philosophy, History, Anthropology, Thesis Writing, Dissertations, Data Analysis, and Management. My expert services include but are not limited to the following: ✔️ Academic Reports. ✔️ Dissertations. ✔️ Data Analysis. ✔️ Thesis. ✔️ Academic Writing. ✔️ Annotated Bibliography. ✔️ Case Analysis. ✔️ Critique papers. ✔️ Essay Writing. ✔️ Literature Review. ✔️ Methodology Parts and Findings. ✔️ Nursing and Psychology. ✔️ Opportunity Analysis. ✔️ Presentations. ✔️ Reflections. ✔️ Research Help. ✔️ Research Papers Expert. ✔️ Research Proposals. ✔️ Synopsis. ✔️ Thesis Writing. 💥 Guarantee I provide: ✔️Professional Manual Referencing|✔️100% Plagiarism and AI Free|✔️ 100% Original Work|✔️Unlimited Revisions|✔️Negotiable pricing|✔️Grammarly checked Work. 💥 Client Reviews: ⭐"Fast work - professional - pleasant to deal with I recommend" ⭐ "Quick responses and great communication! Followed project requirements as expected. Delivered earlier than agreed upon!" ⭐"His writing is excellent and his language is free from errors. His interest in understanding the subject is great, and indeed, despite the difficulty of the subject I asked, He understood it well. He is cooperative and dedicated to completing the modifications that I requested. I recommend dealing with Kelvin" ⭐" I had the pleasure of working with Kelvin on this cybersecurity research project. Kelvin is precise, trustworthy, and delivered high-quality work within the agreed timeframe. His expertise and attention to detail were evident throughout the project, making him an invaluable asset. I highly recommend Kelvin for any research or writing tasks in the cybersecurity domain." ⭐"Great job, delivered on time and within agreed budget." ⭐"Clarity and punctuality at its best !" Contact me today to discuss your project requirements, and let's embark on a journey towards excellence together! ⚠️𝐃𝐢𝐬𝐜𝐥𝐚𝐢𝐦𝐞𝐫: KELVIN only offers Research, consultation, tutoring, proofreading, and editing services for educational tasks that do not violate Upwork's Terms and Conditions.

$100K+ on Upwork | $180K Earned Off-Platform 🚀 100% SUCCESS RATE. ✅ Expert Freelancer with over 7 years of experience in podcast production and podcast guesting. 🎙️ Worked on Podcasts with renowned thought leaders, celebrities, and athletes. 🎞 Worked with two of America's Biggest Podcast Agencies - Team Podcast & Legacy Podcasting 🇺🇸 Worked with America's Biggest Podcast Guesting Agency - Interview Connections 💵Provided Podcast Advertising Support & Direction for a Billion Dollar Brand ⭐Over $100,000 earned on Upwork 📇 90%+ percent of my clients would recommend me to their friends, family, and co-workers. 🤵 Over 150+ Completed Jobs and 18,000+ Hours Worked 😮 Edited & Produced 4,000+ Episodes 📅 Booked 3,000+ podcast interviews for entrepreneurs, investors, subject matter experts, and different thought leaders. Past roles have included; Podcast Advisor, Head of Content, Executive Producer, Podcast Director, Podcast SMM Manager, Podcast Guest Booking Agent, and Podcast Researcher A few of my clients have included : 🤖 One of the Biggest Artificial Intelligence Startups in America. 👔 A 7 Figure Sales Leadership Consultancy Firm. 🛫 Australia's Biggest Aviation Media Companies. 🏢 One of Chicago's Biggest Commercial Real Estate Financing Firms. 👔 A Multi-Million Dollar SaaS Sales Platform. 🎤 Canada's Biggest Alexa and Voice Technology Media Platform. 🦷 A Multi-Million Dollar Dental Practice. I have deep experience in the following areas: Podcast Production & Management ✅ Podcast Launching ✅ Podcast Planning and Development ✅ Podcast Strategy ✅ Podcast Distribution ✅ Podcast Analysis ✅ Podcast Advertising ✅ Podcast RSS Feed Troubleshooting ✅ Podcast Editing ✅ Podcast Social Media Content Development & Promotion Podcast Guesting ✅ Getting podcast interviews for entrepreneurs and thought leaders ✅ Find relevant guests for podcasts I will manage all your mundane podcast chores from A-to-Z. This includes video and audio editing, audio mixing, audio mastering, managing your podcast hosting, iTunes, uploading podcasts to your website, WordPress publishing or scheduling your podcast, creating show notes, your RSS feed, etc. so you can concentrate all your energies on just creating new episodes. Send your podcast video or audio to me and I'll handle everything else for you.