Hire the Best Support Professionals

Virtual Assistant | CRM Expert | Data Analysis | Admin Support | Customer Success Hi, I'm Uche — a results-driven Virtual Assistant with 7+ years of experience helping businesses streamline operations, manage client relationships, and make smarter data-driven decisions. What I specialize in: 🗓️ Calendar & Scheduling Management — Google Calendar, Outlook, Calendly 📊 CRM Management — HubSpot, Salesforce, Zoho CRM 📈 Data Analysis & Reporting — Excel, Google Sheets, SQL, R, Tableau 📋 Administrative Support — Notion, Trello, Asana, email management ⚙️ Workflow Automation — Zapier, Make 🤝 Customer Support & Client Relations — inquiry resolution, onboarding, retention Why clients choose me: ✔ Google-certified in Data Analytics (Coursera) ✔ McKinsey Forward Program alumna ✔ Pharmacy background — ideal for health, wellness & pharma clients ✔ 100% Job Success Score | Top Rated | Fast responder (0–4 hrs) ✔ Proven track record: managed key accounts achieving 90%+ monthly revenue targets Whether you need a reliable VA to organize your workflow, a CRM specialist to improve customer retention, or a data analyst to turn spreadsheets into insights — I'm ready to deliver. 📩 Let's connect. Send me a message and I'll respond within 4 hours.

I'm Stan, founder of Evateck, a managed customer support and BPO provider helping companies build dedicated remote teams for customer support, content moderation, and back-office operations. Evateck recruits, trains, manages, and QA-monitors every agent we assign. Instead of simply providing individual freelancers, we build managed teams with onboarding, supervision, escalation procedures, reporting, backup coverage, and ongoing performance management built into the engagement. What we handle Customer & Technical Support Live chat, email, phone, and social support; Tier 1–2 technical troubleshooting; ecommerce and marketplace support; orders, refunds, returns, exchanges, shipping and tracking issues, account questions, and escalations. Content Moderation & QA High-volume content review, listing and asset QA, moderation queues, policy enforcement, trust and safety workflows, and structured escalation processes. Back-Office Operations CRM and ticketing administration, data processing, order management, scheduling, verification workflows, reporting, status monitoring, and repetitive operational work built around your existing SOPs. Recent Evateck engagements include * Customer support for a global baby-gear rental marketplace * Scaling support capacity for a SaaS company * Reviewing **22,000+ marketplace assets** against a fixed project deadline * After-hours track-and-trace operations for a logistics provider * Ongoing ecommerce and marketplace customer service across email, chat, and phone Our teams work inside the systems you already use, including Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, ecommerce platforms, CRMs, and custom internal tools. We can provide multilingual coverage across 10+ languages, support US, UK, and European operating hours, and build teams for extended-hours or 24/7 coverage. Depending on the engagement, our teams have achieved performance metrics including: * 95% of live chats answered within 2 minutes * 95% of emails answered within 30 minutes * 90% of calls answered within 5 minutes * 85% first-contact resolution * 4.5/5 average CSAT * 90+ NPS We can also operate within client-defined security, privacy, and data-handling procedures, including GDPR-sensitive workflows. I understand both sides of the operation: the customer-facing support experience and the technology behind it. Evateck is a strong fit for * Ecommerce businesses needing reliable customer support coverage * Marketplaces managing large volumes of buyers, sellers, listings, or content * SaaS companies scaling Tier 1–2 support without building a large internal team * Companies needing content moderation or QA at scale * Logistics and operational businesses requiring after-hours coverage * Teams overwhelmed by ticket queues, repetitive workflows, or back-office tasks * Companies looking for a managed support operation rather than individual freelancers If your team is buried in support tickets, moderation queues, or repetitive operational work, I’d be happy to discuss what a dedicated Evateck team could take off your plate.

With over 7 years of experience leading customer support teams across SaaS, E-commerce, AI, Health, and Non-Profit sectors, I help businesses build customer experience operations that are efficient, scalable, and consistently deliver results. I specialise in turning operational challenges into structured solutions, whether that means building workflows from scratch, defining KPIs, coaching underperforming teams, or collaborating with product and development teams to reduce friction for end users. I bring both the strategic oversight of a manager and the hands-on execution of someone who has worked in fast-paced startup environments where every detail matters. Proven Results: - Built and maintained SOPs for customer service workflows, reducing onboarding time and improving process consistency across teams. - Conducted regular 1-to-1 coaching and performance reviews, increasing team productivity by 40%. - Defined and tracked key metrics including CSAT, NPS, FCR, AHT, ART, and SLAs to drive continuous service improvement. - Partnered with product and development teams to identify and resolve recurring technical issues, reducing escalations by 15%. - Managed distributed teams of 10+ freelancers, improving turnaround time and maintaining brand consistency at scale. - Maintained a 2-hour response time across high-volume email support operations. I am also experienced in data analysis, giving me the ability to go beyond surface-level reporting and identify trends, inefficiencies, and opportunities that drive real operational improvement. If you are looking for a technical support manager who can lead your team, build your processes, and deliver measurable results, I would love to connect.

I've spent years finding where support processes actually break under real ticket volume, so you don't have to find out the hard way. ✅ 1,537 hours on one contract, 100% Job Success Score, ten months straight ✅ Top Rated on Upwork, ahead of most profiles in this category ✅ Ranked top 0.35% of all Zendesk freelancers worldwide, by earnings ✅ Full working day overlap with US, UK, and Australian teams ✅ Replies within 4 hours, every working day, no exceptions Here's the thing. Most support hires can answer a ticket, but fewer can actually fix what's breaking behind it. This started as customer service, then grew into full technical support and support operations for SaaS, fintech, and ecommerce platforms. One client kept me on for ten months and 1,537 billed hours, because when something broke, the ticket got closed instead of escalated three more times. What I handle Technical support takes up most of my day. Platform troubleshooting, escalation triage, bug reproduction, and the back and forth with engineering that most support reps skip past, so tickets actually close instead of bouncing between departments. Customer support at volume covers the rest of it. Email, live chat, phone, order tracking, refunds, cancellations, and the occasional chargeback dispute, all handled fast enough that none of it turns into a churn problem. On the ecommerce side, that means Shopify order management, account updates, and product questions. On my most recent contract, as Program Customer Support Manager, I ran technical support and GoHighLevel automation for a platform business, covering both customers and the internal team. That contract closed at a 100% Job Success Score. How I work Based in Islamabad, UTC+5. That gives a full working day of overlap with Australia, a full morning with the UK and Europe, and early hours that reach US Eastern. So the timezone gap clients usually worry about is not much of a gap at all here. My English is Upwork verified as fluent, replies land within four hours on any working day, and I am free for more than 30 hours a week. So what does this actually mean for you? If your support queue keeps growing, if your last hire could not tell a real bug from a browser cache issue, or if your Shopify store keeps getting the same three complaints on repeat, that is the kind of mess I get hired to sort out. Send over your ticket volume and tell me which helpdesk you run, and you will get a straight answer on whether this is a fit before you spend a dollar on it. If it is not a fit, that gets said upfront too. ✉️ Message me or book a short call. Most of these conversations take ten minutes and save a week of back and forth. technical support, tech support, customer support, customer service, customer service and tech support, help desk support, live chat support, email support, phone support, Zendesk, Shopify, GoHighLevel, SaaS support, fintech support, ecommerce customer support, virtual assistant, order tracking, ticket support, support operations

“I am a reliable Virtual Assistant with experience supporting businesses with administrative tasks, customer support, transcription, translation, Manual testing, internet research, and data entry. I am highly organized, detail-oriented, and a critical thinker, comfortable working and delivering remotely. I manage schedules, emails, spreadsheets, and online communication tools. I have experience using Google Workspace, Excel, Slack, and Trello to support daily operations efficiently. I am also a quick learner who adapts easily to new tools and workflows. My experience includes: Email and calendar management Customer support Data entry and internet research Translation and transcription User manual testing Scheduling and travel coordination Document organization Google Docs, Sheets, and Excel Administrative support I don’t just test or click around; I am serious about quality, and I take it personally to deliver high-level QA, paying attention to every small detail, thinking critically to capture errors and bugs before they reach the customer. I provide detailed and structured feedback based on real user experience, aimed at improving productivity. I transcribe and translate projects into Luganda, Lugwere, and Lusoga with strong attention to detail, ensuring clarity, accuracy, and proper formatting while maintaining the original meaning and tone, and maintaining professionalism and confidentiality. I don’t just speak or know these languages, I’m a native. If you’re looking for someone who can support your operations, take care of your customers, help you translate any form of document, Audio, video, or just provide valuable feedback to improve your systems and platforms, I’d be very glad to help.

I have a solid experience of more than 16 years now. I worked as a quality analyst and customer support for different companies worldwide. I also have vast experience working as technical support, email support, chat support, text support, order taking, admin assistant, virtual assistant, moderator, and as a sales agent for voice, chat, and email. Flexibility and dedication are just some of my priorities when it comes to my performance. I always make sure that I do my job well and ensure that I always perform each task with dignity and concern. I carry loyalty and integrity in everything that I do. I believe that my experience, reviews, and performance will speak for me. I have vast experience using many different email tools and other tools like Zendesk, Freshdesk, Helpscout, Reamaze, Pipedrive, Front, Excel, Zoho, Shopify, Teeinblue, Gelato, Intercom, Stripe, Infusionsoft, Kajabi, and Salesforce including using other CRM (HubSpot, Freshdesk, Zendesk, Zoho, Pipedrive, Salesforce, Keap, Freshworks)