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I have a solid experience of more than 16 years now. I worked as a quality analyst and customer support for different companies worldwide. I also have vast experience working as technical support, email support, chat support, text support, order taking, admin assistant, virtual assistant, moderator, and as a sales agent for voice, chat, and email. Flexibility and dedication are just some of my priorities when it comes to my performance. I always make sure that I do my job well and ensure that I always perform each task with dignity and concern. I carry loyalty and integrity in everything that I do. I believe that my experience, reviews, and performance will speak for me. I have vast experience using many different email tools and other tools like Zendesk, Freshdesk, Helpscout, Reamaze, Pipedrive, Front, Excel, Zoho, Shopify, Teeinblue, Gelato, Intercom, Stripe, Infusionsoft, Kajabi, and Salesforce including using other CRM (HubSpot, Freshdesk, Zendesk, Zoho, Pipedrive, Salesforce, Keap, Freshworks)

As a professional China-focused Strategic Sourcing Specialist, I prioritize end-to-end strategic sourcing and vendor development as my core service, supporting global buyers with one-stop procurement and logistics coordination. 1. Core Strategic Sourcing & Supplier Management I manage the full sourcing lifecycle: targeted supplier hunting, factory background verification, technical document review and strict vendor qualification. I complete on-site factory audits to assess production capacity, quality control standards and manufacturing stability. I handle business negotiation, cost optimization and lead time control, and coordinate basic logistics arrangements (including shipping, documentation and delivery follow-up) to ensure smooth and on-time shipment. I offer customized sourcing solutions for prototype orders, small-batch trials and long-term mass production cooperation. 2. China Platform Operation & Local Market Research I help international clients enter, register and independently operate mainstream Chinese industrial sourcing platforms. I conduct in-depth local market research, collect manufacturer information, screen qualified domestic enterprises, and analyze industry supply trends. I break language and regional barriers, helping you efficiently explore verified Chinese suppliers and expand your local supply resources. I deliver structured supplier shortlists, detailed comparison reports and practical sourcing suggestions. With solid sourcing experience, I help you build a stable, cost-effective and scalable China supply chain

𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐕𝐀 | 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐋𝐢𝐬𝐭𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝟕+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 | 𝐒𝐡𝐨𝐩𝐢𝐟𝐲, 𝐀𝐦𝐚𝐳𝐨𝐧, 𝐞𝐁𝐚𝐲, 𝐄𝐭𝐬𝐲, 𝐖𝐚𝐥𝐦𝐚𝐫𝐭, 𝐖𝐨𝐨𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐓𝐢𝐤𝐓𝐨𝐤 𝐒𝐡𝐨𝐩 & 𝐌𝐨𝐫𝐞 Get reliable, scalable support for your e-commerce business 🚀 𝐖𝐢𝐭𝐡 𝟕+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐡𝐚𝐧𝐝𝐬-𝐨𝐧 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, I help brands manage operations, deliver exceptional customer support, and optimize their online stores 𝐚𝐜𝐫𝐨𝐬𝐬 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐚𝐧𝐝 𝐂𝐑𝐌𝐬. 🌟 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐦𝐞 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐧𝐞𝐞𝐝: ● “A reliable VA who can handle everything without constant supervision” ● “Someone who understands e-commerce operations end-to-end” ● “Fast, professional customer support that improves retention” ● “Accurate product listings + smooth order processing” ● “An expert who already knows the tools and doesn’t need training” ⚡ 𝐌𝐲 𝐂𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 🛒 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (𝐌𝐮𝐥𝐭𝐢-𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦) Shopify • Amazon • eBay • Walmart • Etsy • WooCommerce • BigCommerce • TikTok Shop Product Listings (single + bulk upload) SEO Title & Description Optimization Product Variants, Pricing & Catalog Management Inventory Management & Stock Updates Order Processing, Tracking & Fulfillment Store Setup & Backend Management 💬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 (𝐇𝐢𝐠𝐡-𝐐𝐮𝐚𝐥𝐢𝐭𝐲 & 𝐅𝐚𝐬𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞) Tools: Zendesk • Gorgias • Freshdesk • Intercom • Help Scout Email & Live Chat Support Order Issues, Refunds, Chargebacks Customer Retention & Satisfaction Focus Handling High-Volume Tickets Efficiently Professional, brand-aligned communication 📊 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 & 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 Tools: CRM Systems • Google Workspace • Excel • Spreadsheets Data Entry & Web Research CRM Management & Customer Data Handling Email Management & Inbox Organization Reports, documentation & daily operations Task management & process optimization 🦄 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐆𝐞𝐭 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐖𝐢𝐭𝐡 𝐌𝐞: ★ 7+ years of REAL experience (not just Upwork) ★ Multi-platform & multi-tool expertise ★ Detail-oriented + error-free work ★ Fast communication & quick turnaround ★ Ability to handle full business operations 🔥 𝐖𝐡𝐲 𝐈 𝐒𝐭𝐚𝐧𝐝 𝐎𝐮𝐭: I don’t just complete tasks — I help you 𝐫𝐮𝐧 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐬𝐦𝐨𝐨𝐭𝐡𝐥𝐲, 𝐫𝐞𝐝𝐮𝐜𝐞 𝐰𝐨𝐫𝐤𝐥𝐨𝐚𝐝, 𝐚𝐧𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. Most freelancers need training. I 𝐚𝐥𝐫𝐞𝐚𝐝𝐲 𝐤𝐧𝐨𝐰 𝐭𝐡𝐞 𝐬𝐲𝐬𝐭𝐞𝐦𝐬, 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬, 𝐚𝐧𝐝 𝐭𝐨𝐨𝐥𝐬. 📈 Let’s Work Together If You: ● Run an e-commerce store and need reliable support ● Want to improve customer satisfaction & response time ● Need someone to manage operations without micromanaging ● Are looking for a long-term VA you can trust 📩 Next Step: Click “𝐈𝐧𝐯𝐢𝐭𝐞” or send me a message — Tell me about your business, and I’ll suggest the best way I can help. 📞 If it’s a good fit, we can schedule a quick call on Upwork to discuss your needs, workflow, and how I can support your business efficiently. 𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: Shopify, Amazon, eBay, Walmart, BigCommerce, WooCommerce, Etsy, TikTok Shop, Poshmark, Lazada, Vendoo, and more. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐓𝐨𝐨𝐥𝐬: Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, LiveChat, and more. 𝐂𝐑𝐌 𝐓𝐨𝐨𝐥𝐬: GoHighLevel (GHL), HubSpot, Salesforce, Zoho, Pipedrive, and more. 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Inventory Management, Product Listings, Bulk Upload, SKU Tracking, Pricing Updates. 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Data Entry, Google Workspace, Excel, CRM Management, Reporting. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐤𝐢𝐥𝐥𝐬: Email Support, Live Chat, Order Processing, Refunds, Dispute Resolution, Retention Strategies. 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Calendar Management, Email Handling, Administrative Task Support, CRM Automation.

I am passionate about helping others succeed and have recently embarked on a transformative journey from the sporting arena to the dynamic world of customer service, web research, and data entry. In my previous role in athletics, I had the privilege of shaping lives by instilling discipline, fostering teamwork, and promoting excellence. Guiding individuals to surpass their limits and achieve their goals has been incredibly rewarding. Now, driven by a desire to expand my horizons and explore new opportunities, I am excited to venture into the realms of customer service, web research, data entry, and data analysis and virtual assistance. Recognizing the critical importance of empathy, effective communication, and problem-solving, I am eager to apply my skills in these new contexts. My experience in web research and data entry has further honed my attention to detail and ability to manage information efficiently. I am confident that my diverse background provides a unique perspective and a strong foundation for delivering exceptional results.

Hello there! 👋 Nice to e-meet you! Dedicated, detail-oriented, and results-driven — that’s how I approach every project. With over a decade of customer service experience, I’ve mastered the art of clear communication, issue resolution, and efficient workflow management. I take pride in representing brands with professionalism, ensuring every client or customer interaction reflects quality and care. My goal is simple: to help businesses deliver exceptional support experiences that build trust and loyalty.

I help businesses run smoothly by building clear systems, managing tools, and handling daily operations across 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐂𝐑𝐌, 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐬𝐞𝐭𝐮𝐩𝐬, and data workflows. With over 7 years of hands-on experience in each area, I don’t just complete tasks; I follow proven processes that keep everything organized, accurate, and scalable. 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗦𝗵𝗼𝗽𝗶𝗳𝘆, 𝗪𝗼𝗼𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲, 𝗔𝗺𝗮𝘇𝗼𝗻 𝗦𝗲𝗹𝗹𝗲𝗿 𝗖𝗲𝗻𝘁𝗿𝗮𝗹) My process starts with understanding your store structure and product flow. • Audit existing listings (titles, descriptions, images, SEO) • Standardize product upload format (SKU, variants, pricing, tags) • Manage inventory tracking and low-stock alerts • Process orders and handle fulfillment updates • Handle customer queries using templates + fast response workflows • Weekly check: broken links, out-of-stock items, pricing errors 𝐓𝐡𝐢𝐬 𝐞𝐧𝐬𝐮𝐫𝐞𝐬 𝐲𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐞 𝐬𝐭𝐚𝐲𝐬 𝐜𝐥𝐞𝐚𝐧, 𝐮𝐩 𝐭𝐨 𝐝𝐚𝐭𝐞, 𝐚𝐧𝐝 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧-𝐟𝐨𝐜𝐮𝐬𝐞𝐝. 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 (𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀, 𝗖𝗹𝗶𝗰𝗸𝗙𝘂𝗻𝗻𝗲𝗹𝘀, 𝗭𝗮𝗽𝗶𝗲𝗿, 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲) I focus on building systems that reduce manual work. • Break down your requirement into step-by-step workflows • Set up pages, funnels, or landing structures • Connect tools using Zapier (forms → CRM → email automation) • Test every automation (trigger → action → result) • Fix errors, delays, or broken integrations • Maintain documentation so everything is easy to manage later 𝐓𝐡𝐞 𝐠𝐨𝐚𝐥 𝐢𝐬 𝐬𝐢𝐦𝐩𝐥𝐞: 𝐞𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠 𝐰𝐨𝐫𝐤𝐬 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐜𝐚𝐥𝐥𝐲 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐜𝐨𝐧𝐟𝐮𝐬𝐢𝐨𝐧. 𝗖𝗥𝗠 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗚𝗼𝗛𝗶𝗴𝗵𝗟𝗲𝘃𝗲𝗹, 𝗛𝘂𝗯𝗦𝗽𝗼𝘁, 𝗭𝗼𝗵𝗼 𝗖𝗥𝗠) I build CRM systems that actually help you close deals. • Clean and organize contacts (remove duplicates, segment lists) • Build pipelines based on your sales process • Set up automation (lead capture → follow-up → reminders) • Create tags and triggers for better tracking • Monitor pipeline movement and update deal stages • Weekly reporting: leads, conversions, and follow-ups missed 𝐓𝐡𝐢𝐬 𝐤𝐞𝐞𝐩𝐬 𝐲𝐨𝐮𝐫 𝐥𝐞𝐚𝐝𝐬 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐞𝐝 𝐚𝐧𝐝 𝐲𝐨𝐮𝐫 𝐟𝐨𝐥𝐥𝐨𝐰-𝐮𝐩𝐬 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭. 𝗗𝗮𝘁𝗮 𝗘𝗻𝘁𝗿𝘆 & 𝗗𝗮𝘁𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗘𝘅𝗰𝗲𝗹, 𝗚𝗼𝗼𝗴𝗹𝗲 𝗦𝗵𝗲𝗲𝘁𝘀, 𝗔𝗶𝗿𝘁𝗮𝗯𝗹𝗲, 𝗡𝗼𝘁𝗶𝗼𝗻) Accuracy and structure are my priority. • Understand data format and required output • Create structured sheets with proper fields and validation • Enter data with speed + double-check system • Clean messy data (duplicates, formatting issues) • Use formulas, filters, and sorting for usability • Maintain backups and version control 𝐘𝐨𝐮 𝐚𝐥𝐰𝐚𝐲𝐬 𝐠𝐞𝐭 𝐜𝐥𝐞𝐚𝐧, 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞, 𝐚𝐧𝐝 𝐫𝐞𝐚𝐝𝐲-𝐭𝐨-𝐮𝐬𝐞 𝐝𝐚𝐭𝐚. 𝗖𝗮𝗻𝘃𝗮 𝗗𝗲𝘀𝗶𝗴𝗻 (𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮, 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗔𝘀𝘀𝗲𝘁𝘀, 𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻𝘀) I focus on simple, clear, and effective designs. • Understand brand style (colors, fonts, tone) • Create templates for consistency • Design posts, banners, ads, and presentations • Optimize visuals for each platform (Instagram, LinkedIn, etc.) • Revise based on feedback quickly • Maintain a design library for future use 𝐈 𝐟𝐨𝐥𝐥𝐨𝐰 𝐚 𝐬𝐢𝐦𝐩𝐥𝐞 𝐫𝐮𝐥𝐞 𝐚𝐜𝐫𝐨𝐬𝐬 𝐚𝐥𝐥 𝐰𝐨𝐫𝐤: 𝗣𝗹𝗮𝗻 → 𝗘𝘅𝗲𝗰𝘂𝘁𝗲 → 𝗧𝗲𝘀𝘁 → 𝗜𝗺𝗽𝗿𝗼𝘃𝗲 I stay organized, meet deadlines, and communicate clearly so nothing gets missed. If you need someone who understands both tools and processes, I’m ready to help you build systems that actually work. I stay organized, meet deadlines, and communicate clearly so nothing gets missed. If you need someone who understands both tools and processes, I’m ready to help you build systems that actually work. 👉 𝗦𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗼𝗿 𝗶𝗻𝘃𝗶𝘁𝗲 𝗺𝗲 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗷𝗼𝗯, 𝗮𝗻𝗱 𝗹𝗲𝘁’𝘀 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀. ======================================= 𝗞𝗲𝘆𝘄𝗼𝗿𝗱𝘀: eCommerce Support, Shopify, WooCommerce, Amazon Seller Central, Product Listing, Product Upload, Inventory Management, Order Processing, Customer Support, Store Management, Technical Virtual Assistant, WordPress, ClickFunnels, Zapier, Automation, Funnel Setup, Landing Pages, API Integration, CRM Management, GoHighLevel, GHL, HubSpot, Zoho CRM, Pipeline Setup, Lead Management, Sales Automation, Data Entry, Data Mining, Data Cleaning, Microsoft Excel, Google Sheets, Airtable, Notion, Data Management, Canva, Social Media Design, Graphic Design, Marketing Materials, Virtual Assistant, Administrative Support