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I help businesses deliver organized, professional, and efficient customer experiences through high-quality support and operations management. I have experience handling customer inquiries, refunds, escalations, order coordination, logistics follow-ups, CRM documentation, and administrative workflows in fast-paced remote environments. I focus on providing clear communication, accurate resolutions, and dependable operational support that helps businesses run smoothly. I am experienced in: - Customer Support (Email & Chat) - Customer Experience Management - Refund & Escalation Handling - CRM & Ticket Management - Operations & Administrative Support - Excel & Google Sheets Reporting - Data Entry & Workflow Organization -Logistics & Order Coordination I am detail-oriented, organized, and comfortable working independently while maintaining professionalism and efficiency across daily operations.

When executive tasks, customer onboarding, administrative work, and daily operations start taking up too much of your time, it becomes harder to focus on clients, projects, and growing your business. You need someone who can manage the coordination, communication, scheduling, documentation, and follow ups that keep the business moving. As an Executive Support, Customer Onboarding, Administrative Support, and Operations professional, I help founders and startups manage the day to day details while keeping clients, tasks, projects, and priorities organized. With 3+ years of experience supporting executives, teams, clients, and projects across startup, healthcare, education, nonprofit, and professional environments, I have managed 5+ executive calendars, coordinated 20 to 30 meetings weekly, managed 50+ emails weekly, organized 300+ digital files, and provided administrative support that reduced executive workload by 30%. I have coordinated communication and follow ups with 8 strategic partners, maintained 100+ project and administrative documents, supported project reporting and coordination, and managed 500+ research and administrative records with high accuracy. My experience allows me to support both the administrative side of a business and the client experience, from managing schedules and communication to coordinating onboarding, tracking tasks, maintaining records, and following up on outstanding work. 𝗪𝗵𝗮𝘁 𝗜 𝗰𝗮𝗻 𝗱𝗼 𝗳𝗼𝗿 𝘆𝗼𝘂: Executive Support • Calendar management and scheduling across time zones • Email and inbox management • Meeting coordination, agendas, notes, reminders, and follow ups • Document preparation and file organization • Research, reporting, and administrative coordination Customer & Client Onboarding • Coordinate customer and client onboarding activities • Organize onboarding information, documents, and next steps • Follow up with clients and stakeholders • Maintain client and CRM records • Coordinate communication between clients and internal teams • Support a smooth and organized client experience Administrative Support • Data entry and accurate record keeping • Document and digital file management • Appointment scheduling and meeting coordination • Professional email and client communication • Research and reporting • Google Workspace and Microsoft Office support Operations & Project Support • Task and project coordination • Track deadlines, action items, and deliverables • Maintain project trackers and workflows • Coordinate communication across teams and partners • Process and SOP documentation • Follow up on outstanding tasks and deliverables • Support day to day business operations 𝐖𝐡𝐨 𝐈 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 I work best with founders, startups, small businesses, and solopreneurs who need support across executive assistance, administrative work, customer onboarding, client communication, project coordination, and daily operations. Whether you need help managing a busy calendar, organizing your inbox, coordinating customer onboarding, updating your CRM, tracking project tasks, or keeping administrative work organized, I can provide structured support based on what your business needs. 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐮𝐬𝐞 Google Workspace, Gmail, Microsoft Office, Google Sheets, ClickUp, Trello, Asana, Airtable, HubSpot, GoHighLevel, Notion, Slack, Microsoft Teams, Zoom, Calendly, WhatsApp, ChatGPT, and other AI tools. I am comfortable learning new systems and adapting to the tools your team already uses. What you can expect from my support My goal is to make your day to day operations easier to manage and give you better visibility into what is happening across your business. 𝐘𝐨𝐮 𝐜𝐚𝐧 𝐫𝐞𝐥𝐲 𝐨𝐧 𝐦𝐞 𝐭𝐨: • Keep calendars, meetings, emails, documents, and administrative tasks organized • Coordinate customer onboarding and keep clients informed about next steps • Maintain accurate CRM, client, project, and administrative records • Track tasks, deadlines, action items, and follow ups • Keep project and task management systems updated • Coordinate communication with clients, partners, and team members • Prepare reports, documents, meeting notes, and project updates • Research information and turn it into clear, useful documentation • Support SOP and process documentation • Identify outstanding tasks and follow up with the right person • Provide consistent administrative and operations support as priorities change My focus is on keeping the administrative, customer, and operational side of the business organized so you have more time to focus on your clients, team, and growth. Send me a message here on Upwork or click “Invite to Job” to get started. I’m available for both short and long term projects. P.S. Based in Kenya and available for onsite roles in Kenya. If you’re looking for a reliable Kenya based freelancer, I’d be happy to connect.

Certified Expert Editor via AI Tools Descript & Riverside, in addition to Adobe Premiere Pro, After Effects, and Audition. 🚀 88% SUCCESS RATE. ✅ Expert Freelancer with over 7 years of experience in podcast production and podcast guesting. 🎙️ Worked on Podcasts with renowned thought leaders, celebrities, and athletes. 🎞 Worked with two of America's Biggest Podcast Agencies - Team Podcast & Legacy Podcasting 🇺🇸 Worked with America's Biggest Podcast Guesting Agency - Interview Connections 💵Provided Podcast Advertising Support & Direction for a Billion Dollar Brand ⭐Over $100,000 earned on Upwork 📇 90%+ percent of my clients would recommend me to their friends, family, and co-workers. 🤵 Over 150+ Completed Jobs and 18,000+ Hours Worked 😮 Edited & Produced 4,000+ Episodes 📅 Booked 3,000+ podcast interviews for entrepreneurs, investors, subject matter experts, and different thought leaders. Past roles have included; Podcast Advisor, Head of Content, Executive Producer, Podcast Director, Podcast SMM Manager, Podcast Guest Booking Agent, and Podcast Researcher A few of my clients have included : 🤖 One of the Biggest Artificial Intelligence Startups in America. 👔 A 7 Figure Sales Leadership Consultancy Firm. 🛫 Australia's Biggest Aviation Media Companies. 🏢 One of Chicago's Biggest Commercial Real Estate Financing Firms. 👔 A Multi-Million Dollar SaaS Sales Platform. 🎤 Canada's Biggest Alexa and Voice Technology Media Platform. 🦷 A Multi-Million Dollar Dental Practice. I have deep experience in the following areas: Podcast Production & Management ✅ Podcast Launching ✅ Podcast Planning and Development ✅ Podcast Strategy ✅ Podcast Distribution ✅ Podcast Analysis ✅ Podcast Advertising ✅ Podcast RSS Feed Troubleshooting ✅ Podcast Editing ✅ Podcast Social Media Content Development & Promotion Podcast Guesting ✅ Getting podcast interviews for entrepreneurs and thought leaders ✅ Find relevant guests for podcasts I will manage all your mundane podcast chores from A-to-Z. This includes video and audio editing, audio mixing, audio mastering, managing your podcast hosting, iTunes, uploading podcasts to your website, WordPress publishing or scheduling your podcast, creating show notes, your RSS feed, etc. so you can concentrate all your energies on just creating new episodes. Send your podcast video or audio to me and I'll handle everything else for you.

I help founders and growing businesses bring structure to their operations, systems, and marketing execution. I'm not just your ordinary VA so I don't just complete tasks. I build systems, streamline workflows, and keep the moving pieces of a business organized and progressing. Over the past 5+ years, I've supported founders, coaches, e-commerce brands, and service-based businesses across North America, Europe, and Australia as an Executive Virtual Assistant, Operations Partner, and Digital Marketing Support Specialist. My role often sits at the intersection of: ✓ Operations ✓ Administration ✓ Systems & Automations ✓ Marketing Execution ✓ AI-Powered Productivity (ChatGPT, Claude, Gemini & others) Because most businesses don't need another task-taker. They need someone who can think ahead, create structure, and execute reliably. Here's how I help: Executive & Operations Support • Inbox and calendar management • Project coordination and task management • SOP creation and documentation • Research and reporting • Team coordination and follow-up • Travel planning and scheduling • Client and vendor communication Systems & Business Infrastructure • CRM setup and organization • Workflow design and optimization • Process mapping and documentation • AI-assisted workflows and productivity systems • Notion, ClickUp, Asana, Trello, and Google Workspace setup • Business organization and backend support Marketing Operations Support • Email marketing setup and management • Marketing automations and customer journeys • Social media scheduling and coordination • Content repurposing and organization • Funnel and course platform setup • Landing page and digital asset management • Analytics tracking and reporting Platforms & Tools: Google Workspace | Notion | ClickUp | Asana | Trello | Slack | Canva | ChatGPT | Mailchimp | ConvertKit | ActiveCampaign | Systeme | Kajabi | Teachable | Shopify | WordPress | HoneyBook | Calendly | Loom Why clients hire me: I'm very proactive. I don't wait to be told the same thing twice. I learn quickly, communicate clearly, and bring calm to fast-moving businesses. I naturally think in systems, identify gaps, and create structure that helps founders reclaim their time and focus on growth. Highlights: ✓ Top Rated Freelancer on Upwork ✓ 100% Job Success Score ✓ 20+ global clients supported since 2021 ✓ Long-term founder and executive support experience ✓ Strong background in operations, administration, and digital marketing systems ✓ Trusted for professionalism, initiative, and follow-through If you're looking for someone who can support your operations, organize your systems, and help execute your marketing initiatives without constant supervision, I'd love to discuss how I can help.

⭐⭐⭐⭐⭐ “Pauline has been a great VA to me over the last few months. She works efficiently to a high standard. Pauline is able to work well independently which is great for a busy entrepreneur. Her work has been hugely valuable to me and I really appreciate her.” 🔥🔥🔥🔥I am a Top-Rated freelancer on Upwork, and I have collaborated closely with customers, company founders, and teams in small and medium enterprises in the following companies: NGOs, national and international organizations, and emerging firms in various industries. ⭐Here is what I can bring to your project.⭐ ✅ Top-notch experience in all email management software, including sorting, filtering, and responding to emails; setting up email templates; and managing your inbox efficiently. ✅Extensive experience in calendar management. Scheduling appointments, meetings, and events, and sending reminders to keep you organized. ✅Accurate and timely data entry services for spreadsheets, databases, or CRM systems. ✅Full-service Travel Arrangements: researching and booking flights, hotels, and transportation for business trips or vacations. ✅Expert ability in document preparation: creating and formatting documents, document reviews, process flow documentation, document management, reports, editing, presentations, and spreadsheets using tools like Microsoft Office or Google Workspace. ✅Proactive and Immediate Customer Support: responding to customer inquiries, processing orders, and providing customer support via email, chat, or phone. ✅Full-service social media management: scheduling posts, engaging with followers, and tracking analytics for social media profiles. ✅High-Quality and Persuasive Content Creation: Writing and editing blog posts, articles, newsletters, or other content for your website or publications. ✅Extensive and Accurate Research: Conducting online research on various topics, gathering data, and providing summaries or reports. ✅Bookkeeping for Maximum Transparency for Your Business: Maintaining financial records, tracking expenses, and assisting with accounting tasks. ✅Deep knowledge in Appointment Scheduling: Coordinating and scheduling appointments and interviews. ✅File Organization and Data Management: Organize and manage digital files, ensuring they are easily accessible and well-structured. ✅Reliable and Resourceful Project Management: Assisting in managing projects, including task tracking, timelines, and coordination among team members. ✅Skilled and Extensive Event Planning: Planning and organizing virtual or in-person events, including webinars, conferences, and workshops. ✅Email marketing: Creating newsletters and managing email marketing campaigns, including list management. ✅Transcription: Converting audio or video recordings into written text. ✅Personal Tasks: Assist with everyday chores like grocery shopping, gift-giving, and scheduling appointments. ✅Provide rudimentary technical support for websites, apps, and software. ✅Translation: Offer translation services for clients who require multilingual support. ✅Virtual Receptionist: Take care of incoming messages and direct calls to the right people. ⭐Why choose me?⭐ ✅Dependable and Sincere ✅I always give my all, regardless of the compensation. ✅I am a quick learner and am eager to get to know your business and team so I can offer the best administrative services. ✅I want to be your personal assistant who makes your life easier and helps your business significantly advance and achieve its objectives. 🕘🕘I am accessible and reachable for over 16 hours per day. ✅ 100% Effective Communication. ✅More than 7 years of experience as a Virtual Assistant and Project Manager ✅Expertise: I have a proven track record of success in Virtual Assistant and Project Management. I have completed more than 20 of projects here on Upwork, achieving excellent results and client satisfaction. ✅Quality Assurance: I am dedicated to delivering work that not only meets but exceeds your expectations. I pay close attention to detail and take pride in producing top-notch work. ✅Communication: Effective communication is key to any successful project. I am responsive, and I believe in keeping you updated throughout the project's progress. ✅Timely Delivery: I understand the importance of deadlines. Rest assured, I will work diligently to ensure your project is completed on time without compromising on quality. 🚨🚨 Ready to reclaim your time and focus on what truly matters? Reach out today, and let’s discuss how I can: ✅ Streamline your operations ✅ Enhance your productivity ✅ Help your business achieve its full potential 💸 Let’s work together to make your life easier and your business more successful. Message me now to get started! 🔥❤️❤️

Detail-Oriented Virtual Assistant | Operations & Administration Support|Lifestyle hacks assitant Are you looking to reclaim your time and focus on scaling your business while maintaining a balanced personal life? I provide high-level administrative support and lifestyle management to help entrepreneurs and busy professionals stay organized. I specialize in streamlining workflows, managing day-to-day tasks, and ensuring both your professional and personal projects run smoothly. I pride myself on a communication style that is warm, informative, and transferable—ensuring that every task I complete is easy for you to review, understand, and integrate into your daily routine. Core Competencies: ADHD Accountability Partner: Struggling to start, finish, or remember tasks isn't a willpower problem, it's an executive function challenge. I work with clients managing ADHD to build systems that actually stick. One of the core tools I use is body doubling: I stay present with you, on a call or working alongside you in real time, while you tackle the task you've been avoiding. Just having someone else there, focused and quietly working too, makes it easier to start and easier to stay in it. No lectures, no pressure, just steady presence while you get through your list. Executive & General Assistance: Email management, calendar scheduling, and proactive travel coordination. Lifestyle Management & Hacks: Researching personal efficiency tools, booking appointments, managing household logistics, gift sourcing, and finding creative solutions to simplify your daily "to-do" list. Data & Documentation: High-accuracy data entry, Google Sheets/Excel management, and professional document formatting for reports or presentations. Customer Support: Responding to inquiries, managing CRM records, and maintaining client relationships. Research & Strategy: Comprehensive market research, lead generation, and content curation for business or personal interests. Project Coordination: Keeping tasks on track using tools like ClickUp, Trello, or Asana. Tools & Software: Productivity: Microsoft Office 365, Google Workspace. Design & Layout: Canva, Figma. Management: ClickUp, Calendly, Slack. Why Hire Me? I don’t just "complete tasks"—I look for ways to make your entire life run better. My background in data and strategic planning allows me to handle complex assignments with precision, while my focus on lifestyle hacks ensures you stay productive without the burnout. Let’s connect and discuss how I can take the weight off your shoulders so you can focus on the big picture!nn