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Clients rate Chat Support specialists
Rating is 4.7 out of 5.
4.7/5
based on 101 client reviews
  • $20 hourly
    • 4.7/5
    • (55 jobs)
    🌟 Proven Track Record: 🏆 Top-rated freelancer. ⏱️ 2,500+ hours tracked. ✅ 50+ successful projects completed. ⭐ 5-star ratings from satisfied clients. With over 14 years of IT Technical Support experience and 6 years of remote collaboration with Managed Service Providers in the US, Canada, and Australia, I am equipped to tackle your technical challenges while consistently delivering high-quality solutions and exceptional customer service. I provide 24/7 support with a proven ability to maintain mission-critical systems, strong communication skills to engage stakeholders at all levels, and analytical troubleshooting to implement solutions that enhance IT business processes. Skills and Technologies: Email Management: Office 365, Google Workspace, Zimbra Ticketing Systems: Jira, Zendesk, ConnectWise Manage, Trackit, ServiceNow, Zoho IT Documentation: Itglue, Confluence, SharePoint RMM: ConnectWise Automate, Continuum, SmartDeploy Cloud Technologies: AWS, GCP, Azure Backup Systems: Veeam, Barracuda Monitoring: Datadog, PagerDuty, xymon Network and Firewall: Meraki, Sophos Microsoft: Exchange, SharePoint, Microsoft Azure VoIP: Zoom, 3CX, Avaya, RingCentral Operating Systems: Windows Server, Windows 10, Windows 11, Linux Instant Messaging: Slack, Microsoft Teams Mobile Device Management: JamfNow Domain Management and Hosting Active Directory Management Project Management: ClickUp Certifications: Make Foundation. ClickUp Novice Certificate ClickUp Intermediate Certificate ITIL Foundation 3CX Basic, Intermediate, and Advanced Certified Engineer Continuum Command Specialist ConnectWise Certificate - Engineer/Technician, Dispatcher Avaya Certified Implementation Specialist Microsoft Licensing Solutions Specialist Lite
    Featured Skill Chat Support
    Microsoft Azure
    3CX
    ConnectWise Automate
    Technical Documentation
    Online Chat Support
    Google Cloud Platform
    Windows Administration
    Continuum Applied Technology CORRIDOR
    System Administration
    VoIP
  • $15 hourly
    • 4.9/5
    • (18 jobs)
    Throughout my career, I have developed strong communication and customer service skills through various roles. As a customer service agent in a communication center and a telesales agent in a call center, I gained extensive experience in handling customer interactions. Later, I transitioned to the role of quality assurance executive, further enhancing my skill set. I also have a solid background in administration and office operations, having served as an office administrator for years. This role provided me with valuable insights into managing office functions efficiently. My expertise extends to project management, where I have successfully implemented strategies that focus on results, leading to client retention and ensuring business continuity. Additionally, I have a proven track record in account management and handling chargebacks and disputes.
    Featured Skill Chat Support
    Google Sheets
    Leadership Skills
    Phone Communication
    Customer Service
    Customer Support
    Data Mining
    Email Communication
    Decision Making
    Time Management
    Data Management
    Phone Support
    Email Support
    Microsoft Excel
    Microsoft Office
    Online Chat Support
  • $6 hourly
    • 4.6/5
    • (23 jobs)
    ✅ INVITE ME TO YOUR JOB AND TOGETHER WE WILL UNLOCK EFFICIENCY&ELEVATE CUSTOMER EXPERIENCES TO HELP YOUR BUSINESS GROW✅ If you're you looking for a pace setter, one who doesn't let off the gasoline the entire time working with you , Let me help. My enthusiasm is that I am constantly in pursuit of perfecting my craft by providing superior sales skills, Strong negotiation skills, with the ability to close deals and achieve sales targets. I am also by nature a people person. I just love to interact with people! I thrive in activity matrix meaning I strive to be the pace setter and helping convert traffic to potential customers by helping identify ways I can assist and/or streamline the parts of your business that bring you less joy so that you can focus on the areas that energize you and move your business forward. Customer Support: I can handle inquiries, resolve issues, and ensure your customers have a positive experience, which translates into brand loyalty. Email Management: I maintain organized inboxes, promptly respond to emails, and can draft professional, customer-friendly responses. Skills: Can do 150-250 calls daily including email/sms outreach and can set the maximum appointments daily/weekly/monthly goals. The positions I have developed are the following roles: *Sales Development Representative *B2B/B2C Sales Associate *Telemarketing *Appointment Setter *Cold Caller *Customer Service Representative ✅Workflow, systems, and process improvement 👉Project and Task management (Trello, Slack, Monday. com) 👉Productivity Tools - Evernote, Slack, Zoom, Skype, Google/Apple/Microsoft tools for word processing, spreadsheets, and presentations. ✅Marketing 👉Email marketing setup and implementation. (Active Campaign, Mailchimp) 👉Facebook Messenger Chatbot Marketing. (Manychat, Mobile Monkey) 👉Digital collateral design and layout for website, marketing and social media. (Photoshop, Canva) ✅ Customer Services Software that I have used: ✔ Zendesk, ✔Zoho Mail, ✔ Gorgias, ✔ Hubspot ✔ LiveChatInc, ✔ Intercom, ✔call/sms support✔Gmail, ✔Big Commerce. ✅ Tools and Internal communication software: ✔ Slack, ✔Skype, ✔ Shopify, ✔ Alibaba, Google Docs, ✔ Excel, Google Spreadsheet. ✅ REAL ESTATE CRMs used : ✔ Email, ✔Dotloop, ✔ Podio, ✔ Folio, ✔ Zillow✔ Mojodialer, ✔Zillow, ✔ Redfin, ✔ Propwire✔ realtor.com, Acquisition Manager -Making offers (cash or creative finance) to property owners -Sent contract via DocuSign/Dotloop -Following up and close deals -Set an appointment for inspections Disposition Manager -Call buyers/investors to sell off-market properties -Building a list of buyers -Call realtors/agents to see if they would be interested in purchasing off-market properties or assigned deals -Sent emails regarding off-market properties Cold Caller -Find a motivated seller who would be interested in a cash offer -Pre-qualify possible leads and turn them into hot leads and set appointment -Upload list on Mojo and skiptrace PS: If you're seeking a reliable, trustworthy, and professional Team Player then let's connect! 🤝
    Featured Skill Chat Support
    Call Center Management
    Virtual Assistance
    Email Marketing Strategy
    Online Chat Support
    Customer Support
    Administrative Support
    Phone Communication
    Real Estate
    Lead Generation
    Cold Calling
    Sales
    Telemarketing
    Outbound Sales
    Data Entry
    Email Communication
  • $10 hourly
    • 4.7/5
    • (22 jobs)
    👋 Hello there! I'm Millicent, a dedicated Virtual Assistant with extensive experience in administrative support, executive assistance, and project management. My mission is simple: to streamline your workload, tackle time-consuming tasks, and empower you to focus on growing your business. I combine efficiency, organization, and tech-savvy skills, making me the reliable partner you need to manage operations effectively. I’m proactive, quick to learn, and adaptable to your unique business needs. 🛠 Tools, Software, & Tech Expertise 🔹 Administrative & Project Management: Google Workspace | Microsoft Office 365 | Slack | Trello | ClickUp | Asana | Basecamp | Hubstaff 🔹 E-commerce Platforms: Shopify | Amazon Seller Central | WooCommerce | Jungle Scout | Helium 10 | Keepa | Viral Launch 🔹 CRM & Email Marketing: HubSpot | ActiveCampaign | MailChimp | Klaviyo | Zoho | Snov.io | ManyChat | GoHighlevel 🔹 Social Media & Design Tools: Canva | Adobe Photoshop & Premiere | Buffer | Hootsuite | Later | CapCut | Publer 🔹 AI Tools & Content Creation: ChatGPT | Jasper AI | Copy.ai | Bard 🔹 Communication Platforms: Zoom | Skype | Zendesk | Discord | Live Chat 🎯 My Core Virtual Assistance Services ✅ Executive & Administrative Support: Calendar management, scheduling, and meeting coordination Email inbox management and correspondence drafting Travel itinerary planning and expense tracking File organization, form development, and light bookkeeping ✅ E-commerce Support: Product listings, order processing, and inventory management Store management (Shopify, Amazon Seller Central, WooCommerce) ✅ Social Media Management: Content creation (designs, graphics, infographics) Post-scheduling, engagement, and analytics reporting Social media marketing strategy execution ✅ Research & Reporting: Market research, data compilation, and trend analysis Competitor analysis and resource gathering 💼 Industries I Support Coaching & Consulting E-commerce & Dropshipping Real Estate Tech Startups Healthcare Management Content Creators & Digital Marketing Agencies 🌟 What Sets Me Apart? ✅ Proactive Problem-Solver: I anticipate challenges and tackle them before they arise. ✅ Resourceful & Tech-Savvy: Quick to adapt and master new tools or systems. ✅ Detail-oriented: I ensure tasks are completed with precision and care. ✅ Results-driven: I focus on outcomes that make a real difference to your business. 📩 Let’s Collaborate! I’m here to handle the details so you can focus on the bigger picture. Please message me so we can discuss how I can help you streamline your tasks and achieve your goals.
    Featured Skill Chat Support
    Google Workspace
    Office 365
    Virtualization
    Graphic Design
    Digital Marketing
    WordPress
    Customer Support
    Email Support
    Online Chat Support
    Scheduling
    Podcast Editing
    Virtual Assistance
    Administrative Support
    Executive Support
    Data Entry
  • $10 hourly
    • 4.8/5
    • (20 jobs)
    "Whatever you do, work at it with all your heart, as working for the LORD, not for human masters." Are you seeking a full-time Rockstar Virtual Assistant and Customer Service Pro to elevate your business to the next level? Look no further! I'm a top-notch, highly skilled, and experienced VA ready to exceed your expectations. With over 5 years of experience under my belt, I specialize in an extensive range of services, including Customer Support, Social Media Management, Inbound and Outbound Sales, Appointment Setting, Email Handling and Management, Emails Finding and Email Verification, Online Research and Market Research, Lead Generation, Data Entry and Data Mining, Calendar Management, and other administrative tasks. I'm a master communicator with exceptional prioritization skills and a gift for critical thinking and analysis. This means that I can get your tasks done professionally and efficiently, while ensuring that your business thrives. Plus, I'm a tech whiz! I'm highly proficient in tools like Mailchimp, Salesforce, Monday.com, Hubspot, Hunter.io, SignHire, Aeroleads, Zoominfo, Data.com, Mailtester.com, Slack, Asana, Boards, Trello, ClickUp, and many more. I'm always on the lookout for new tools to make your life easier and more enjoyable! With me on your team, you'll have more time and energy to focus on the profit-making aspects of your business. I'll take care of all the little things that can pile up and cause stress, leaving you free to innovate, grow, and succeed. So, are you ready to rock your business? Invite me to an interview, and let's make some magic together. Cheers, Mariam.
    Featured Skill Chat Support
    Customer Service
    Online Chat Support
    Executive Support
    ClickUp
    Google Workspace
    Email Communication
    Instagram
    Calendar Management
    Administrative Support
    Email Support
    Customer Support
    Facebook
    HubSpot
    Lead Generation
    Data Entry
  • $8 hourly
    • 5.0/5
    • (33 jobs)
    🖥️ Virtual Assistant, 📞 Customer Service, 💼 E-commerce, 📈 Online Marketing, 📧 Email Management Hi, I’m Winfred, a versatile virtual assistant with over 5 years of experience supporting busy entrepreneurs and e-commerce businesses. I have successfully completed over 200 projects, ranging from customer service to complete e-commerce management. My journey into virtual assistance began inspired by a strong desire to assist businesses in navigating the complexities of the digital world. Handling customer inquiries with care, managing email correspondence efficiently, and executing e-commerce tasks seamlessly are among the core services I offer. My approach is to dive deep into understanding your unique needs which enables me to provide tailored solutions that drive results. With each project, I’ve consistently demonstrated the ability to adapt quickly, maintain excellence in service delivery, and enhance customer satisfaction. Collaborating with me means partnering with a resourceful professional who is committed to seeing your business thrive in the digital sphere. My goal is not just to complete tasks but to deliver outstanding outcomes that contribute to the success of your business. 🖥️ Virtual Assistant: I offer comprehensive administrative support, including scheduling, data entry, and project management, making your workload manageable. 📞 Customer Service: Expertise in managing customer inquiries, feedback, and ensuring a positive brand experience through exceptional service. 💼 E-commerce: Skilled in navigating e-commerce platforms and inventory management therefore contributing to your online store’s growth. 📈 Online Marketing: Experience in implementing effective online marketing strategies to enhance your digital presence and reach your target audience. 📧 Email Management: Efficiently organizing and handling your email inbox, ensuring timely responses and helping you stay on top of your correspondence. Feeling overwhelmed with tasks? Let’s connect! I’m here to streamline your processes and drive your business forward. Reach out to me now, and let’s kickstart our journey to success!
    Featured Skill Chat Support
    Virtual Assistance
    Following Procedures
    Slack
    Google Workspace
    Order Tracking
    Order Fulfillment
    Communication Etiquette
    Online Chat Support
    Dropshipping
    Email Support
    Customer Support
    Administrative Support
    Time Management
    Data Entry
    Microsoft Excel
  • $7 hourly
    • 4.9/5
    • (4 jobs)
    I am a self-driven individual with vast experience as an online research writer and translator. I pride myself on my competency, proficiency, and knowledgeability. I have handled topics from various fields of inquiry over the years, and I therefore assure clients of my ability to deliver high-quality jobs on time. With these skills and knowledge in online research and writing in hand, I declare my interest in working with you on any research-based jobs.
    Featured Skill Chat Support
    Online Sales Management
    Online Market Research
    Online Chat Support
    Data Entry
    References & Citations
    Academic Writing
    Proofreading
    Academic Research
    APA Formatting
    Article Writing
    Design Writing
  • $12 hourly
    • 5.0/5
    • (5 jobs)
    Here is what you will gain from considering my qualifications for this position: What will interest you most is my solid experience in customer service, backed with over 6 years of expertise in managing customer calls and emails, efficiently resolving customer inquiries and complaints, and elevating client and customer experience while wearing a variety of professional hats –Client Services Manager, Administrative and Trips Assistant, and Client Relations Officer.
    Featured Skill Chat Support
    Communication Etiquette
    Customer Support
    Administrative Support
    Email Communication
    Clerical Procedures
    Microsoft Office
    Data Entry
    Customer Service
    Copy & Paste
    Online Chat Support
    Email Support
    English
  • $8 hourly
    • 5.0/5
    • (7 jobs)
    Are you 𝙨𝙚𝙚𝙠𝙞𝙣𝙜 𝙝𝙞𝙜𝙝-𝙦𝙪𝙖𝙡𝙞𝙩𝙮 𝙡𝙚𝙖𝙙𝙨 𝙩𝙤 𝙚𝙣𝙝𝙖𝙣𝙘𝙚 𝙮𝙤𝙪𝙧 𝙗𝙧𝙖𝙣𝙙'𝙨 𝙫𝙞𝙨𝙞𝙗𝙞𝙡𝙞𝙩𝙮, 𝙖𝙪𝙩𝙝𝙤𝙧𝙞𝙩𝙮, 𝙤𝙧 𝙞𝙣𝙘𝙧𝙚𝙖𝙨𝙚 𝙨𝙖𝙡𝙚𝙨 𝙤𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙞𝙚𝙨? I specialise in 𝙜𝙚𝙣𝙚𝙧𝙖𝙩𝙞𝙣𝙜 𝙫𝙚𝙧𝙞𝙛𝙞𝙚𝙙 𝙡𝙚𝙖𝙙𝙨 with a high likelihood of conversion. My services include providing detailed insights, whether it's personal or company information, to help you better𝙘𝙤𝙣𝙣𝙚𝙘𝙩 𝙖𝙣𝙙 𝙚𝙣𝙜𝙖𝙜𝙚 𝙬𝙞𝙩𝙝 𝙮𝙤𝙪𝙧 𝙥𝙧𝙤𝙨𝙥𝙚𝙘𝙩𝙨. 🌟 About Me: Hello, I'm Virginia, specializing in lead generation and data entry with over 3 years of experience. I excel in locating comprehensive contact information, including: First Name Last Name Email Address Phone Number Social Links (LinkedIn, Instagram, Facebook, Twitter, Pinterest) 🌐 Company Information: For companies, I provide detailed insights, covering: Company Name Website Industry Direct Email Contact Phone (if available) Company Headcount Revenue/Turnover Social Pages Ratings & Reviews (Google, Yelp, BBB, Facebook) Social Links (LinkedIn, Instagram, Facebook, Twitter, Pinterest, YouTube) 💼 Expert Data Entry Operator: As a hardworking, detail-oriented, and self-motivated professional, I bring a robust skill set in lead generation, online research, data mining, data entry, email handling, PDF conversion, list building, internet research, and social media marketing. 🚀 Lead Generation Services: Social Media Lead Generation LinkedIn Lead Generation Prospect lead List Contact List Building Email List Building B2B Lead Generation Prospect Email List Web Research Web Scraping Google Search List Building Lead list Cold Email Outreach Lead Generation LinkedIn Sale Navigator Lead Generation Management Lead Generation Analysis Lead Generation Follow up Competitor analysis lead generation Virtual Assistant Polished Virtual Assistant Service Calendar management Scheduling Email communication Personal administration Data entry Administrative support Google suites Microsoft 365 Edit and proofreading Social media posts scheduling Sales Chat operator Candidate sourcing Google docs/spreadsheets 🛠️ Tools I Use for Web Scraping: PhantomBuster Instant Data Scraper Octoparse Scrapy 📧 Email Extraction Tools: Clearbit Connect Name2Email Apollo Kendo Boolean Search Any Leads Email Extractor Skrapp Zoom Info ✅ Confirmation for Valid Leads: I Ensure the reliability of leads through: Manual Email Verification Verified Email Research Removing Duplicates Bounce Back Handling 📧 Email Validation Tools: Ensure the accuracy of email addresses with tools like: Zero Bounce Clearout MailerCheck EmailListVerify Hunter NeverBounce 🔍 Data Entry Services: Explore a wide range of services, including: Data Entry Excel Data Entry Google Sheets Data Entry Public Record Search Web Research Data Cleaning Internet Research Business Research Real Estate Research Information Research Business Card Entry CRM Enrichment Data Collection Data scraping Data Conversion Admin Support Microsoft Excel Google Suites 🔗 LinkedIn Outreach Services: Discover the power of LinkedIn with services such as: LinkedIn Research LinkedIn Marketing LinkedIn Automation LinkedIn Ads and Job Posting LinkedIn Prospecting LinkedIn Prospect Building Finding Decision Makers on LinkedIn Finding Key People from LinkedIn Finding Target-Specific Persons from LinkedIn and their Email LinkedIn Advanced Search LinkedIn Sales Navigator Account 🔧 LinkedIn Automation Tools: Walaaxy Linked Helper Dux-Soup Octopus CRM Phantom Buster LinkedIn Sales Navigator 📊 Data Collection and Email Marketing: Efficiently collect and utilize data through: Data Mining and Extraction Data Scraping Scrape & Append Business List Email Marketing & Automation 📂 Access Valuable Information From Online Business Directories: Yellow Pages White Pages Yelp Yell CitySquares ReachStream Crunchbase Superpages Let's work together Regards, Virginia
    Featured Skill Chat Support
    Blog Writing
    Market Research
    Online Chat Support
    ChatGPT
    SEO Writing
    Administrative Support
    Calendar Management
    Email Management
    Lead Generation
    Virtual Assistance
  • $25 hourly
    • 4.9/5
    • (105 jobs)
    ** Over 100 5 star reviews ** ** Over 11,000 hours worked on Upwork ** ** Over 80 Clients on Upwork ** ** 91% of Clients recommend me ** Greetings! I'm Kennedy Karanja, a dedicated freelancer from Kenya, committed to delivering exceptional results in web research, SEO optimization, virtual assistance, and customer support. With extensive experience in web research, I specialize in gathering accurate and relevant information to meet your project needs. Whether it's market analysis, competitor research, or data compilation, I ensure thoroughness and efficiency in every task. My expertise extends to SEO strategies aimed at boosting your online presence and driving organic traffic to your website. From keyword research to on-page optimization and content enhancement, I employ proven techniques to elevate your search engine rankings and maximize visibility. As a proficient virtual assistant, I offer comprehensive support to streamline your business operations. From managing emails and schedules to data entry and administrative tasks, I handle diverse responsibilities with precision and professionalism. Additionally, I prioritize customer satisfaction by providing prompt and effective support solutions. With excellent communication skills and a customer-centric approach, I ensure seamless interactions and resolution of inquiries, fostering long-term client relationships. Key Skills: ✅ Web Research ✅ SEO Optimization ✅ Virtual Assistance ✅ Customer Support ✅ Data Entry ✅ Market Analysis ✅ Email Management ✅ Administrative Tasks Let's collaborate to achieve your goals and propel your business toward success. Contact me today, and let's discuss how I can contribute to your projects!
    Featured Skill Chat Support
    Management Skills
    Form Completion
    Email Communication
    Information Literacy
    Topic Research
    Online Research
    Interpersonal Skills
    Data Entry
    Customer Satisfaction
    Customer Support
    Ticketing System
    Online Chat Support
    Email Support
  • $10 hourly
    • 5.0/5
    • (37 jobs)
    I am a seasoned data management and entry expert, proficient in various computer applications and software, including: Google Docs, Google Sheets, Excel and Access. My skills extend to a wide range of data-related tasks; Data management, Data entry, Web research, Data mining and PDF conversion. I am also skilled in content writing, email management and chat support. I look forward to working with you. Thank you.
    Featured Skill Chat Support
    Customer Support
    Interpersonal Skills
    Email Copywriting
    Customer Service
    Online Chat Support
    Press Release
    Ticketing System
    Administrative Support
    Communication Etiquette
    Email Communication
    Lead Generation
    Company Research
    Data Entry
  • $10 hourly
    • 5.0/5
    • (5 jobs)
    ✨I am the People-Pleaser your Customers need! ✨ I believe customer service isn’t just about fixing issues—it’s about creating experiences that build loyalty. Customers are the heart of your business, and I'm here to make them feel truly valued. Passionate about delivering top-notch customer experiences, I thrive on solving problems, creating connections, and ensuring every customer walks away happy. With a strong background in customer service, I bring patience, empathy, and quick thinking to every interaction—whether it's answering queries, resolving issues, or going the extra mile to exceed expectations. ✅ Strengths & Skills: - Exceptional communication & problem-solving - Fast, friendly, and solutions-focused - Skilled in handling escalations with professionalism & care - Experience in managing high-volume inquiries efficiently - Tech-savvy with CRM and support platforms 🎯 Accomplishments: - Successfully managed and resolved 95%+ of customer concerns on first contact - Led initiatives to improve response times, enhancing customer satisfaction ratings - Recognized for outstanding service & dedication to customer happiness - Maintained a 4.8+ CSAT Score Let’s make every interaction a positive one! 🚀
    Featured Skill Chat Support
    Order Processing
    Communication Skills
    Community Engagement
    Gorgias
    Dropshipping
    Customer Satisfaction
    Virtual Assistance
    Order Tracking
    Shopify
    Customer Support
    Order Fulfillment
    Email Support
    Online Chat Support
    Zendesk
  • $7 hourly
    • 4.2/5
    • (10 jobs)
    Welcome to my profile! Here you can find my assistance in: • Data entry • Email management • Scheduling and calendar management • Customer service (answering questions, resolving issues, Cold calling) • Social media management and content creation • Email marketing and newsletter creation • SEO optimization • Google and Facebook Ads management And more I am a highly adaptable and motivated person with over 5 years of experience in field. I have the ability to complete tasks and beat deadlines. My skills include: 🔷 MS Office /MS Excel 🔷 CRM 🔷 Google Sheet 🔷Canva 🔷 Email management- Hootsuite/ convertkit/ Mailchaimp/Sendinblue 🔷 Creating engaging presentations and reports Why chose me? 🔹 I am hard-working, reliable, and detail-oriented person 🔹 I am a good listener 🔹 I am organized and responsible 🔹 I am a good communicator 🔹 I am flexible and fast learner Please contact me to discuss your specific needs and how I can help you streamline your business processes and boost your online presence. Let's work together to achieve your goals!
    Featured Skill Chat Support
    Online Chat Support
    Executive Support
    Management Skills
    Customer Service
    Business Management
    Social Media Management
    Customer Experience
    Social Customer Service
    Administrative Support
    Social Media Advertising
    Digital Marketing Management
    Google Ads
    Email Marketing
    Search Engine Optimization
  • $5 hourly
    • 5.0/5
    • (7 jobs)
    I am deeply passionate about driving business success and nurturing strong customer and client relationships. My goal is always to bring out the best in every interaction and ensure lasting success. With a degree in Economics and Sociology, I have a keen understanding of people, which helps me excel in customer relationship management a true passion of mine. I thrive on learning and embrace an open-minded approach, believing that the world offers limitless opportunities for growth. As a versatile Virtual Assistant, I specialize in converting leads and ensuring seamless organization, both for individuals and businesses. Financial management and achieving success are at the core of what I do, and I find great joy in helping others stay organized and achieve their goals.
    Featured Skill Chat Support
    Cold Email
    Cold Calling
    Sales Funnel
    Zoho CRM
    Store Management
    CRM Automation
    Virtual Assistance
    Social Media Engagement
    Online Chat Support
    LinkedIn Sales Navigator
    Lead Generation
    Email Campaign
    Sales & Marketing
  • $12 hourly
    • 4.5/5
    • (30 jobs)
    Are you tired of dealing with the struggles of inadequate customer support? Let me step in and provide the solution your business needs. I understand the importance of: ✔️Responding to emails, chats, and phone calls promptly ✔️Handling appointments, ✔️Transcription ✔️Note-taking effectively. ✔️Follow up on client feedback ✔️Escalate issues to team members Tools ✔️Phone ✔️Freshsales ✔️FreshDesk ✔️Hubspot ✔️Asana ✔️Help desk I am confident in my abilities to deliver exceptional customer service feedback and foster great client-company relations. With my excellent communication skills, fluency in English, and friendly yet professional demeanor, I am the ideal candidate to support your business goals and vision while satisfying your customers' needs. Additionally, timezone is not an obstacle for me, as I am capable of working in any time zone. Let's chat further about your project and how I can help take your customer service to the next level.
    Featured Skill Chat Support
    Customer Satisfaction
    Answered Ticket
    Product Knowledge
    Online Chat Support
    Google Workspace
    Social Media Management
    Personal Administration
    Data Entry
    Microsoft Word
    Email Support
    Customer Support
    Team Management
  • $13 hourly
    • 4.5/5
    • (2 jobs)
    Hi there! I’m John—your dedicated, messaging-based Habit and Personal Development Coach. Think of me as the supportive partner who’s always just a text away, helping you stay on track with daily tasks, form empowering habits, and conquer self-doubt. What I Bring to the Table: Daily Accountability: Receive targeted reminders and motivational check-ins to keep you focused on what truly matters. Tailored Strategies: No cookie-cutter approaches—every plan I create is customized to align with your personal and professional goals. Empowering Mindset Shifts: I specialize in guiding you to replace limiting beliefs with a confident outlook, unlocking your fullest potential. Convenient, Real-Time Support: I’m right there in your phone, offering feedback and encouragement wherever life takes you. If you’re ready to elevate your routine, sustain life-changing habits, and transform self-doubt into unshakable confidence, let’s chat. I look forward to being your trusted ally on this journey to lasting success!
    Featured Skill Chat Support
    Sports & Fitness
    First Aid
    Cisco Certified Network Associate
    Data Analysis
    Marketing
    Change Management
    Tracking Goal Restructure
    Social Networking Development
    AccountAbility
    Online Chat Support
    Problem Solving
    Coaching
    Psychology
    Active Listening
  • $40 hourly
    • 5.0/5
    • (29 jobs)
    With over 9,000 Upwork hours, I have honed my skills in implementing and managing Zendesk systems. My expertise extends to a wide range of areas, including system configuration, customization, integration, process mapping and optimization, app development, integrations, automation, and APIs. I help clients implement and optimize their Zendesk platforms, integrate with other systems, and develop and optimize customer support processes.
    Featured Skill Chat Support
    Technical Support
    Ticketing System
    Zendesk API
    Data Engineering
    Data Mining
    Administrative Support
    API
    Helpdesk
    Customer Service
    Data Migration
    Customer Support
    Zendesk
    Online Chat Support
  • $12 hourly
    • 4.9/5
    • (10 jobs)
    Are frustrated customers giving you a headache? Say goodbye to customer churn and hello to a customer champion in your corner! I'm a passionate customer support expert with a proven track record of turning frowns upside down. Here's how I'll make your customers rave about your brand: Effortless Support across Channels: I'm a master of all things Zendesk, Gorgias, and other leading CRMs. Whether it's inbound calls, emails, live chat, or even social media, I can handle it all with a smile. Problem-Solving Prowess: I love a good challenge! Consider me your customer Sherlock Holmes – I'll delve into any issue, identify the root cause, and deliver solutions that leave your customers feeling heard and valued. Retention Strategies that Work: Dissatisfied customers are a thing of the past. I'll analyze customer feedback and develop winning retention strategies to keep your customers happy and coming back for more. Communication Champion: Building trust and rapport is key. I speak the language of your customers, ensuring clear, concise, and friendly communication that fosters loyalty. But wait, there's more! Tech-Savvy Superhero: I'm not just a people person, I'm also a tech whiz. Need help with shipping tools like Shopify or troubleshooting IT issues? I've got your back! Ready to transform your customer experience? Let's connect and discuss how I can turn frustrated customers into brand advocates for your business! P.S. I'm fluent in French and Lingala, making me a valuable asset for your global customer base. 🚀Companies I've worked with: ★ iHerb, ★ Lime Bike, ★ Service Response ★Truly beauty
    Featured Skill Chat Support
    Language Interpretation
    Online Chat Support
    Telemarketing
    Social Media Management
    Email Support
    Zendesk
    Phone Support
    Customer Support
    Ticketing System
    Customer Service
    Lead Generation
    B2B Marketing
    Fraud Detection
    Customer Retention
  • $8 hourly
    • 4.7/5
    • (3 jobs)
    CUSTOMER SUPPORT $8/hr I am a friendly person who enjoys interacting with customers and I also delight in serving them. I possess a 'Can-do Attitude ' and I thrive in a team that's busy and seeks ways to improve. I offer great customer service by going above and beyond, responding to customer's needs quickly and making their experience with the company memorable. This makes customers to feel valued, recommend the services and give return business. VIRTUAL ASSISTANT $8/hr I handle tasks like scheduling appointments, managing emails, and organizing files. I offer technical skills like data entry, bookkeeping, or social media management. I can work with businesses, executives, or individuals.
    Featured Skill Chat Support
    Opera
    Data Entry
    Telemarketing
    Customer Support
    Customer Experience
    Logistics Coordination
    Email Communication
    Spreadsheet Software
    Office Administration
    Google Docs
    Phone Support
    Microsoft Excel
    Online Chat Support
  • $9 hourly
    • 5.0/5
    • (33 jobs)
    Are you a Solopreneur/start-up overwhelmed with the surfeit of tasks that it takes to keep up with your business/passion? Let me help - I’m equal parts creative and techy I bring 10+ years of experience to the table from diverse niches. I thrive on learning new software, and systems, and embracing change. Innovation is my happy place, and I see it as a form of creativity. I want to learn the overall big picture of your business and understand your pain points. I excel at identifying ways I can assist and/or streamline the parts of your business that bring you less joy so that you can focus on the areas that energize you and move your business forward. I’m a bit obsessed with creating business systems and harnessing the amazing tools for online automation that fit your business and will keep it humming without taking over your life. Ready to let go of doing it all yourself? Let’s talk! Skills: ✅Website Support 👉Tech savvy skills for design/layout, page builds, plugins, and backend theme tweaking. 👉WordPress (using page builder Thrive Architect, Elementor), all in one website platforms - Wix, Weebly, SquareSpace, Showit.) 👉Setup of website client booking/scheduling systems (Calendly, CRM native schedulers, Omnify, Simplybookme) ✅Workflow, systems, and process improvement 👉Online forms to make your business run smoother. (Machform, Paperform, Typeform, Google forms) 👉Project and Task management (Trello, Slack, Monday. com) 👉Digital asset organization and management. (Google suite, Dropbox, Trello, Evernote, Lightroom) 👉Productivity Tools - Evernote, Slack, Zoom, Skype, Google/Apple/Microsoft tools for word processing, spreadsheets, and presentations. ✅Marketing 👉Email marketing setup and implementation. (Active Campaign, Mailchimp) 👉Pinterest Marketing - set up and support. 👉Marketing automation - building opt-in, thank you, sales, and order pages. (Website page builders or stand-alone tools) 👉Facebook Messenger Chatbot Marketing. (Manychat, Mobile Monkey) 👉Digital collateral design and layout for website, marketing and social media. (Photoshop, Canva) ✅E-commerce 👉 Shopify (order fulfillment, refunds processing, Email handling) 👉eBay , Alibaba, Amazon management ✅Customer Service 👉 Email / Live chat support 👉social media handling 👉call /SMS Support 👉 Zendesk If you're seeking a reliable, trustworthy, and professional Team Player then let's connect! 🤝
    Featured Skill Chat Support
    Email Support
    Ecommerce
    Phone Communication
    Online Chat Support
    Social Media Management
    Customer Service
    Product Knowledge
    Customer Support
    Customer Satisfaction
    Cold Calling
    Providing Information to Callers
    Content Writing
    Administrative Support
    Shopify
  • $10 hourly
    • 5.0/5
    • (5 jobs)
    Over the past seven years, I have gained experience working in customer service support. I firmly believe that a combination of my natural ability, technical expertise, and work experience all make me an ideal candidate. As a talented individual, I am intimately familiar with CRM's Zendesk and Helpscout. Also, in fields such as back-office support, content moderation, verification services, data entry, fraud prevention services, photo cropping and moderation, live chat support, and customer support. I would also bring value to an organization like yours through my experience and my positive can-do attitude. I consider myself a productive worker with a solid work ethic who exerts optimal effort to ensure all tasks given to me are completed on time and to the highest standards. My strengths include, but are not limited to the following: • A motivated self-starter who takes the initiative, and who can work with minimal supervision. • Being committed to providing superior service to any company I work for. • Fully computer literate with extensive software knowledge and proficiency covering a wide variety of applications. I am flexible and ready to learn, with little training and coaching, I ensure to deliver the best for the company. I look forward to hearing from you soon.
    Featured Skill Chat Support
    Multitasking
    Administrative Support
    Customer Support
    Customer Satisfaction
    Email Support
    Zendesk
    English
    Help Scout
    Order Tracking
    Data Entry
    Online Chat Support
  • $5 hourly
    • 5.0/5
    • (19 jobs)
    As a skilled virtual assistant with experience in call center operations, email and chat support, and data entry, I am confident in my ability to provide high-quality support to my clients. In my previous role as a virtual assistant, I worked with clients in a variety of industries, including healthcare, retail, and hospitality. I assisted with tasks such as managing calendars, scheduling appointments, and responding to customer inquiries via email and chat. I also performed data entry and other administrative tasks as needed. My strong communication skills and ability to multitask allowed me to excel in this role and earn the trust of my clients. I am highly organized and detail-oriented, and I take pride in providing prompt and professional support to my clients. In addition to my work experience, I am proficient in a variety of computer programs and technology, including Microsoft Office and customer relationship management (CRM) systems. I am also a quick learner and adapt easily to new technologies and systems I am excited about the opportunity to bring my skills and experience to a new role as a virtual assistant. Thank you for considering my application.
    Featured Skill Chat Support
    Customer Support
    Social Media Management
    Phone Support
    Online Chat Support
    Email Support
    Administrative Support
    Online Research
    Data Entry
  • $10 hourly
    • 5.0/5
    • (5 jobs)
    👋🏻 Hi, I'm Dennis - a virtual assistant ready to help shrink your to-do list so you can get back to focusing on your core business. 📌 Struggling to stay organized? Let me help! As your Virtual Assistant, I bring order to chaos, managing tasks with precision. Ready to experience a more streamlined work process? Let's connect! Looking for a virtual assistant who can handle bookkeeping and admin support with ease? Look no further! I am a skilled and experienced virtual assistant with a strong passion for providing excellent admin suport while maintaining organized financial records. With over 3 years of experience in the industry, I have honed my skills in data entry, bank reconciliations, accounts payable and receivable, and financial analysis. I am proficient in using various accounting software such as Quickbooks, Xero, and Wave. Additionally, I have extensive experience in managing emails, handling customer inquiries, resolving issues, and providing exceptional customer service. My friendly and professional demeanor helps me build strong relationships with your clients and customers. I am a self-starter and a problem-solver, and I can work with minimal supervision. I am detail-oriented, organized, and able to prioritize tasks effectively, ensuring that I deliver high-quality work within the agreed timeframe. If you're looking for a reliable and efficient virtual assistant with bookkeeping skills and admin support expertise, let's work together to take your business to the next level!
    Featured Skill Chat Support
    Email Support
    Online Chat Support
    Lead Generation
    QuickBooks Online
    Executive Support
    Virtual Assistance
    File Management
    Administrative Support
    Bookkeeping
    Customer Service
    Email Communication
    Data Entry
    Microsoft Excel
    Accounts Payable
    Accounts Receivable
  • $8 hourly
    • 5.0/5
    • (4 jobs)
    I acquired a Diploma in Sales and Marketing then proceeded to work as a Sales Rep agent at Swivel Marketing. During my stay at the company, I had the opportunity to gain a diverse set of skills. My primary role was to do various product research, interacting with customers as I made direct sales to achieve my daily target limit. I moved on to work for Buzz Afrique, which entailed Managing the area sales team as they undertook their sales orders and achieving their sales target. In the data entry department, my work was to record the teams' challeges and sending the worksheet to the sales manager Later on, I transitioned to the restaurant industry at the Capetown fish market in South Africa. Customer relations was the key objective of this role. It involved welcoming customers and setting their meal tables, taking orders, and bookings. I also had the opportunity to engage in the hospitality industry as a tour guide. This role called for organizing, leading excursions, transport, and planning tours
    Featured Skill Chat Support
    Customer Engagement
    Data Mining
    Product Knowledge
    Hospitality & Tourism
    Administrative Support
    Scheduling
    Customer Service
    Email Communication
    Microsoft Office
    Email Support
    Online Chat Support
    Data Entry
  • $10 hourly
    • 5.0/5
    • (9 jobs)
    I'm a proactive Virtual Assistant and analytical problem-solver with strong skills in team coordination, customer service, and relationship management. I bring proven experience in executive assistance, calendar and email management, customer support, travel planning, data entry, and project coordination—all tailored to support busy professionals and business owners. With excellent decision-making skills, sound judgment, and a solutions-oriented mindset, I help streamline operations and optimize workflows. I'm precise, organized, and well-versed in administrative support and office management. My Areas of Specialty Include: ✔️ Executive & Administrative Support ✔️ Email Communication ✔️ Personal Administration ✔️ Appointment Scheduling ✔️ Calendar Management ✔️ Project and Task Management ✔️ Customer Support (Email, Phone & Chat) ✔️ Travel Research, Planning & Itinerary Creation ✔️Data Entry and Internet Research ✔️Social Media Management & Content Scheduling ✔️ Phone Communication ✔️ MS Office Suite & Google Workspace proficiency ✔️ Spreadsheet Maintenance and Database Management ✔️Creating agendas, and taking notes/minutes. ✔️ Writing correspondence. ✔️ PDF Conversion and Editing I am experienced in the use of tools such as: ✔️CRM Tools (Salesforce, HubSpot, Zoho CRM, Go High Level) ✔️Microsoft Office (Word, Excel, PowerPoint, Outlook) ✔️Google Workspace (Docs, Sheets, Slides, Calendar, Gmail) ✔️Scheduling Tools (Acuity Scheduling, Calendly, Google Calendar) ✔️Project Management (Trello, Asana, Notion, ClickUp, Monday.com) ✔️Customer Support Tools (Zendesk, Freshdesk, Zoho Desk,Intercom, LiveChat) ✔️Communication Tools (Slack, Microsoft Teams, Zoom, Google Meet) ✔️Design & Document Tools (Canva, Adobe Acrobat, DocuSign, PDFescape) ✔️Social Media Tools (Buffer, Hootsuite, Meta Business Suite) ✔️Email Marketing (Mailchimp, ConvertKit, Klaviyo) ✔️File Storage & Sharing (Google Drive, Dropbox, OneDrive, WeTransfer) ✔️Travel Management (Booking.com, Travefy, TravelPerk, Concur,) I'm seeking to join a dynamic team and forward-thinking company in a role where I can contribute meaningfully and step in wherever support is needed most. Collaborate with me, and you’ll gain a dedicated Virtual Assistant and Customer Support professional who’s committed to your business success. I’m confident in my ability to add value, streamline operations, and make a positive impact from day one. Best Patricia
    Featured Skill Chat Support
    Online Chat Support
    Customer Service
    Customer Support
    Calendar Management
    Travel Planning
    Data Entry
    Project Management
    Scheduling
    Email Management
    Administrative Support
    General Office Skills
    Virtual Assistance
    Personal Administration
  • $10 hourly
    • 4.7/5
    • (2 jobs)
    Skilled customer service and support specialist with 10 years experience with a winning attitude, ambitious and focused on setting high expectations. I am skilled in communicating with Clients over phone and email. I have experience with live chat support ,customer experience research, customer insight analysis, Zendesk and Fresh desk. As a highly trained and competent customer service representative, I am a firm believer that in today's customer service oriented society,timely,friendly and proactive services are sought to enhance future business growth. My long term experience in the service industry merged together with my communication education background has taught me how to meet and exceed each customer's expectations with service that sells. Additionally am adequate at; - Acquiring, Maintaining and retaining loyal repeat business. - Consulting with clients to evaluate their needs to determine best services and suggest additional services that may be of interest. - Eye for excellence and high level of standards. - Finding solutions and resolving issues. - Offering training. - I have a knack for problem solving and work well independently even under pressure with minimum to no supervision. - Great online research. More so, I have a thorough understanding of every aspect customer service set-up from mentoring, coaching, coordination with internal departments for optimum results of the Operations and providing immediate positive results to external clients. With good decision making and communication skills not to mention my experience working with people of different cultures, I am confident that I possess the required knowledge and skills to accomplish any given task.
    Featured Skill Chat Support
    Customer Experience Research
    Phone Communication
    Email Marketing
    Customer Service
    Asana
    Email Communication
    Customer Acquisition
    Light Project Management
    Product Knowledge
    Phone Support
    Freshdesk
    Online Chat Support
    Zendesk
    HubSpot
  • $5 hourly
    • 5.0/5
    • (3 jobs)
    Welcome to my profile. Want to have your to-do list sorted out real quick, in terms of Social Media Marketing, Social Media Management, Lead Generation, Data Entry, Customer Support, Email Handling, and other Virtual Assistant/Administrative Support Tasks? Then, you want to work with the best Upwork player, to help you scale things up. With over 3 years of VIRTUAL ASSISTANCE experience, I will help you create solutions for your business. Tasks I Can Handle Efficiently: -✅Virtual assistance tasks and Administrative tasks -✅Social Media Management: Instagram, LinkedIn, FB pages, Youtube, and others -✅Content Creation -✅Data Analysis and market research -✅Digital business marketing -✅📊 Data Entry -✅ Lead Generation -✅📞Customer Care -✅💻Social Media Management -✅On and off page Search engine optimization (SEO) - ✅Workflow, systems, and process improvement Applications and Tools, websites I’m using are listed below: ✅ Email Management - Slack, Microsoft Teams, Outlook, and Gmail ✅ File Sharing and Document Management - Dropbox, Google Drive, ✅ Video Conferencing - Zoom, Skype, WhatsApp, Google Meet, and Zoho Meeting, ✅ CRM Software - Zendesk, HubSpot, Salesforce, and Zoho ✅ Social Media Sites – Facebook, Twitter, Instagram, Pinterest, Tiktok, and Youtube ✅ Office Productivity Software - Google Sheets, Google Docs, Microsoft Excel, and Microsoft Word ✅ E-commerce and Drop shipping Website -,Shopee, Shopify, Jumia, Amazon, eBay, Alibaba, AliExpress, ✅Customer Service- Email / Live chat support social media handling call /SMS Support, Zendesk ✅Social Media post scheduling: Hootsuite, Buffer Programs and Software Skills: ✅ Adobe Premiere Pro. ✅ Canva. ✅ Microsoft Office(Word ,Excel , Power point). ✅ Google Suite (Drive, Doc, Spreadsheet, Slides). ✅ Trello, Slack, Zoom, and Skype. ⭐ Why you should choose me over other freelancers ⭐ ✅ Results-Oriented Approach: Whether it's enhancing user experience, finding new strategies to improve on brand's online presence, or producing reports to aid in decision-making, my goal is to produce measurable outcomes that advance the organization's needs. ✅ Over-delivering: this is core to my work as a freelancer. My focus is on giving more than what I expect to receive. ✅You will stay ahead in terms of marketing/selling your product/service through social media. I will help reach out to potential clients through DMs and posting valuable, engaging content that drives conversations, thus increasing conversion rates. ✅ Kindness: one of the main aspects of my life that I implement in every facet is treating everyone with respect, understanding all situations with empathy, and genuinely wanting to improve my client's situations. ✅Versatile Skill Set: My wide variety of skills encompasses areas such as digital marketing, customer service, data research, and content creation. Because of my adaptability, I can successfully contribute to a variety of areas within your company's operations, If you're seeking a reliable, trustworthy, and professional Team Player then let's connect! 🤝
    Featured Skill Chat Support
    Instagram
    Facebook
    Data Analysis
    Executive Support
    Zendesk
    CRM Software
    Email Management
    Customer Relationship Management
    Online Chat Support
    Product Knowledge
    Customer Support
    Administrative Support
    Digital Marketing
    Customer Care
    Social Media Management
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