Hire the Best Phone Support Agents
in Kenya

Hi! I am Susan. I have been working as an efficient customer support agent for more than 4 years. Handling customers both online and offline through emails, texts and calls are one of my specialties. I am a work enthusiast who is highly positive, lively and believes in client satisfaction as a priority. Why Choose Me: ✅ Extensive Experience: With over 4years of experience in customer service, I've mastered the art of delivering top-tier support. Additionally, my 4-year stint as a customer retention specialist has allowed me to excel in retaining and delighting customers. ✅ E-commerce Expertise: I understand the intricacies of e-commerce and dropshipping businesses. My hands-on experience in this industry equips me with insights to optimize customer interactions and boost sales. ✅ Retention Strategies: I specialize in devising and implementing customer retention strategies that foster long-term relationships. I can help reduce churn rates and boost customer lifetime value. ✅ Virtual Assistance: As a virtual assistant, I'm proficient in handling administrative tasks, order processing, inventory management, and more. My goal is to ease your workload, allowing you to focus on strategic aspects of your business. ✅ Tech-Savvy: I'm well-versed in using CRM tools, e-commerce platforms, and various customer support systems to provide efficient service and track customer interactions. I VALUE YOUR TIME AND MONEY

Looking for a customer service professional who can deliver exceptional support and ensure customer satisfaction? With over 5 years of experience in live chat, email, and phone support, I offer a proven track record of providing prompt, courteous, and effective assistance. My dedication to delivering unparalleled customer experiences sets me apart. Let me bring my expertise to your team and help elevate your customer service to new heights. I specialize in: Live Chat Support Email Support Phone Support CRM Software (Gorgias, Freshdesk) Shopify Conflict Resolution Problem-Solving In my previous roles, I have successfully managed high-volume support environments, consistently received positive feedback, and contributed to improving team performance and customer retention rates. I am proficient in various CRM tools and have a proven track record of reducing response times and increasing customer satisfaction. Let’s work together to ensure your customers receive the best support experience possible. Feel free to reach out to discuss how I can help your business thrive.

Hi there! I'm Oakley, a detail-oriented and tech-savvy Customer Support Specialist and Executive Assistant with over 3 years of experience supporting global brands in the e-commerce and service industries. I specialize in delivering fast, friendly, and thoughtful customer service via email, chat, phone, and social media, using tools like Gorgias, Zendesk, Intercom, Shopify, and HubSpot. Whether it’s resolving issues, processing orders, managing subscriptions, or gathering customer insights, I’m committed to making sure your customers feel heard, valued, and supported. What I can do for you: Provide efficient and empathetic customer support that reflects your brand voice Manage high-volume support queues without compromising quality Handle order tracking, returns, refunds, and product inquiries Use tools like Shopify, Gorgias, and Salesforce to streamline ticket handling Offer executive assistance, from calendar management to inbox triage Monitor customer sentiment and provide feedback to improve your operations Assist with subscription management and promotional campaigns I thrive in fast-paced environments, enjoy solving problems, and love learning new tools and systems. Clients appreciate my reliability, adaptability, and how I make their workload lighter without needing constant oversight. If you’re looking for someone who’s friendly, organized, proactive, and serious about helping your business grow—I’m your guy.

Hello there! I'm thrilled to welcome you to my profile. Are you looking for a customer service specialist who will treat your customers like VIPs? You’ve found the right expert! With over 5 years of experience in customer service and call center operations, I help businesses enhance customer satisfaction, boost retention rates, and streamline communication through exceptional customer support. ✅ What I Bring to the Table: ✔️ Customer Support: Live chat, email, phone support, help desk, and ticket management ✔️ CRM Management: Zoho CRM, Zendesk, HubSpot, Freshdesk, Salesforce, and Intercom ✔️ Conflict Resolution & Customer Retention: Handling complaints, customer engagement, and loyalty-building strategies ✔️ Call Center Operations: Inbound & outbound calls, sales support, and lead conversion ✔️ Administrative Assistance: Data entry, order processing, appointment scheduling, and file organization ✔️ Technical Proficiency: Microsoft Office Suite, Google Workspace, AI Chatbot Support ✔️ Bilingual Communication: Fluent in English & Swahili for seamless customer interactions 🚀 How I Can Help Your Business: ⭐ Provide 5-star customer service and create seamless experiences for your customers ⭐ Increase customer loyalty through empathetic and solutions-driven support ⭐ Reduce response time and improve efficiency with structured communication strategies ⭐ Assist with CRM data entry, ticket management, and workflow automation ⭐ Handle inbound and outbound calls professionally with a focus on conversion & retention 🔹 Whether you're a startup looking to scale your customer support or an established brand in need of an expert to optimize your processes, I am ready to help! 📩 Let’s work together! Send me a message, and let’s discuss how I can elevate your customer service game. Your customers deserve the best, and I’m here to deliver it!