Hire the Best Email Support Freelancers
in Kenya

Top-Rated Plus Virtual Assistant | Executive Assistant | 100% Client Satisfaction "Super fast project from start to finish, Florence handled it all. What’s even better than her work ethic and quality is just her. She is ready to learn, eager to start, and an amazing human being you want to work with. Rehire for sure when more tasks come up." Hello, I am Florence, an Executive Assistant and Virtual Assistant with over five years of experience supporting CEOs, founders, consultants, and nonprofit leaders. As a former Top Rated Plus freelancer on Upwork with more than $40,000 earned, I understand what clients value most: reliability, clear communication and someone they can trust to get things done without constant supervision. I enjoy bringing order to busy workdays. Whether it is managing an executive's inbox, coordinating calendars, scheduling meetings, organizing travel, preparing documents, or keeping projects on track, I work behind the scenes so you can focus on leading your business. My experience spans executive support, operations coordination, stakeholder communication, research, document preparation and administrative systems. I pay close attention to detail and always keen on anticipating my client's needs. I take great pride in delivering work that is accurate, organized and always on time. Majority of my clients will describe me as dependable, proactive and easy to work with. I believe a great Executive Assistant does more than complete tasks. They create space for their clients to think strategically and focus on growth. If you are looking for someone who will treat your business with professionalism, discretion and genuine care, I would love to discuss how I can support you. I look forward to working with you.

You want results. I deliver reliability, customer satisfaction, and fraud protection at scale. I’m Susan, a CX & Fraud Management Specialist with over 15 years of global experience in: 🎧 Customer Support & Contact Center Excellence 🔍 Fraud & Risk Mitigation (10+ years in e-commerce & online dating) 📊 Quality Assurance, Team Coaching & Performance Optimization ⚙️ Workflow Automation, Process Mapping, and Dispute Resolution Whether you need a team leader, a fraud prevention analyst, or a senior CX expert, I bring proven results and deep ownership. What You’ll Get: ✅ 68% increase in team quality scores ✅ 71% drop in escalations from improved coaching ✅ 57% faster responses via custom KPI dashboards ✅ 89 % reduction in fraud complaints (Cupid Media case study) ✅ 100% accuracy in ID verification & regulatory compliance I’ve worked with global brands (Tixel, BAT, Cupid Media) and managed both internal and outsourced teams, supporting users across continents. Let’s partner to make your support operations world-class.

Hi, I'm Ann, a Customer Support Specialist with 5+ years of experience helping customers through email, live chat, and phone support. Throughout my career, I've handled high volumes of customer inquiries, resolved complex issues with empathy and professionalism, and built trust through clear, customer-first communication. I pride myself on staying organized, taking ownership of every interaction, and ensuring customers feel heard and supported. I'm currently expanding my skills into e-commerce support and am excited to work with growing online businesses. While I'm new to platforms like Shopify and other e-commerce tools, I'm a fast learner who enjoys mastering new systems and processes. I take initiative, ask thoughtful questions, and quickly adapt to the way your business operates. If you're looking for someone who is dependable, proactive, coachable, and genuinely invested in delivering excellent customer experiences, I'd love the opportunity to support your team and grow with your business. Let's build a great customer experience together.

I’m an expert admin assistant with professional certification in Virtual Assistance. I enjoy offering my services as a VA as it stems from my passion and commitment to serving my clients. I offer my services virtually as a freelancer and can work in any time zone with proper planning, whether it’s PST, EST, or CST. You can rely on me to deliver tasks accurately and timely. I’m available 5 to more than 30 hours a week. Here’s what to expect from me: ✅Appointment scheduling ✅Hotel reservations ✅Phone handling ✅Administrative Support ✅Email Management ✅Research ✅Product recommendation & purchase ✅Customer service ✅Marketing Support I’m very flexible and can handle any other task that may be out of this scope. Kindly get in touch for professional VA services.

Hi, I'm pleased that you took the time to check out my profile :) I am a Full-time Freelancer at Upwork. I am an Expert in @ Data Entry @ Content/ Blog writing @ Lead Generation @Customer Support @ B2B Email List Building @ Prospect List Building @Admin Support @ Web Research @ Real Estate Management @ Data Scrapping (Manual) @CRM Management(Zendesk, Hubspot) @Live chat @Email support I Use Paid Premium Tools Which make my work 100% Accurate and Efficient Let's discuses your requirements and start work for you. What Clients Say about my Work:- Beryle "Monicah has a good attitude and communication style. My needs just evolved to require a different skillset in a VA I.e. sales. I would definitely consider her for customer service." Mark "Monicah delivered perfect service. There is nothing about her service that I can complain about. Would definitely rehire.🙂"

As an experienced and dedicated freelancer, I bring a wealth of skills and expertise to the table. My commitment to hard work, ethical behavior, and effective leadership sets me apart. I prioritize honesty, integrity, and professionalism in all tasks I undertake. With my exceptional service, you can expect more time, less stress, and plenty of smiles along the way. My expertise encompasses a wide range of tasks, including: ➡️ Appointment Scheduling ➡️ Complaint Handling and Resolution ➡️ Email Support ➡️ Administrative Tasks ➡️ Document Control (Google Sheets) ➡️ Email Marketing ➡️ Social Media Management ➡️ SMS Marketing ➡️ Quality Assurance ➡️ Market Research Analysis ➡️ E-Commerce (Shopify, Amazon) ➡️Quality Analyst ➡️Fraud Risk Assessment ➡️Internet Research I am proficient in various tools and platforms such as: ➡️Customer support platforms (Zendesk, Freshdesk, Hubspot, Gorgias, Salesforce, LiveAgent, Zoho) ➡️Communication tools (Zoom, Discord, Airtable, Dropbox, DocuSign, Jotform, Slack, Telegram, ➡️E-commerce tools (Shopify, Stripe, ReAmaze, Loop, ShipStation, PayPal, etc.) ➡️Google Workspace (Gmail, Meets, Docs, Sheets, Drive & Calendar, etc.) ➡️Project Management tools (Jira, Loom, Slack, Trello, Asana) ➡️Social media platforms (Instagram, Twitter, TikTok, Discord, Telegram, LinkedIn, Facebook) and social media management tools (Hootsuite, Buffer) ➡️Graphic design tools (Canva, Figma) WhatsApp, Skype, Signal) ➡️AI tools such as ChatGPT ...and I quickly adapt to new software and platforms. If you're looking for a dependable and skilled Customer Service Specialist/virtual assistant with a successful background in customer service, I am here to help you achieve your goals.