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My name is Paul a Technical Support Specialist with over 12 years' experience in IT Technical Support, Call centers and Customer Service Administration, Operations, Monitoring, Analytics and QA, and 5 year experience in Virtual Assistant and Admin assistant. I am a certified Google Support Specialist and a certified ALX Virtual Assistant. I have successfully setup, administered and supported different Customer Service solutions using Zendesk, Genesys Cloud, Bitrix24, Hubspot and Zoho CRM. My key strengths include the ability to work seamlessly within teams and provide leadership, ability to identify gaps, develop/suggest effective corrective measures and follow through deployment of the corrective measures, analytical skills and keen eye for detail, efficiency and enthusiasm, and an efficient negotiator and complaints handler. I am available 24/7 and can work with any time zone.

Hi, I'm Alvin an IT Support Engineer specialising in Email Deliverability and Email Systems for businesses of all sizes. If your emails are landing in spam, bouncing back, or failing authentication checks, I'll fix it fast and permanently. 💼 WHAT I DO ✅ Email Deliverability & Authentication - Full SPF, DKIM, DMARC, BIMI record setup, alignment, and troubleshooting - Advanced DMARC lifecycle management - Analyzing DMARC XML aggregate reports to eliminate spoofing and identify all legitimate senders - Fixing emails going to spam, resolving bounce-backs, and restoring sender reputation - Google Postmaster Tools and Microsoft SNDS setup and monitoring ✅ Microsoft 365 (Office 365) - Full M365 email setup, Exchange Online configuration, and Outlook support - Shared Mailboxes, user management, licensing, and admin console - Microsoft Defender for Office 365 WITH anti-spam, anti-phishing, and attachment policies ✅ Google Workspace (G Suite) - Custom domain verification, Gmail activation, and admin console setup - User accounts, groups, aliases, shared inboxes, and forwarding rules ✅ DNS & Domain Management - MX, SPF, DKIM, DMARC, CNAME, TXT, and BIMI record implementation - DNS management across GoDaddy, Namecheap, Cloudflare, Wix, Squarespace, Bluehost, and more - Blacklist removal and remediation (Spamhaus, Barracuda, and major RBLs) ✅ Email Migration - Google Workspace ↔ Microsoft 365 migrations - GoDaddy, cPanel, Zoho, IMAP, and Roundcube to M365 or Google Workspace - Zero-downtime migrations with full email, calendar, and contacts transfer ✅ Cold Email & Outreach Infrastructure - Setup for Instantly, SmartLead, Apollo, Mailchimp, MailerLite, GoHighLevel, HubSpot, and more - Custom Tracking Domains (CTD), dedicated sending subdomains, and warm-up schedules 🔧 TOOLS I USE MxToolbox · mail-tester · GlockApps · DMARCian · Google Postmaster Tools · Microsoft SNDS · DNS Checker · Blacklist Checker · Email Security Test · cPanel 📌 Whether you're a startup setting up email for the first time or an established business dealing with deliverability issues, I'll get your emails to the inbox reliably and securely. Let's talk about your project. I'm available on weekdays and weekends.

🚀 Your Go-To IT Expert for Microsoft 365, Google Workspace, Email Migrations, and DNS Optimization ✅ Are email deliverability issues, DNS misconfigurations, or messy cloud migrations slowing your business down? With 15+ years of global IT experience, I help businesses like yours move, secure, and optimize their digital environments. Whether it's seamless email migrations, SPF/DKIM/DMARC implementation, or Microsoft 365 and Google Workspace support, I deliver solutions that are efficient, secure, and future-ready. ✅ Why Clients Hire Me 🌟 Consistently Rated 4.9★+ — Clients love my responsiveness, precision, and support 🔄 70+ Google Workspace → Microsoft 365 Migrations — Completed seamlessly with zero data loss ✉️ 60+ IMAP to Microsoft 365 Email Migrations — Hassle-free and secure transitions 🛠️ Expert in GoDaddy to M365 Email & DNS Migrations — From domain setup to inbox delivery 🌍 Trusted by Clients Worldwide — Serving businesses in 🇺🇸 🇬🇧 🇨🇦 🇦🇺 🇳🇿 🇮🇳 🇿🇦 🇨🇴 and more ⚡ Fast Response Times — You get quick updates, minimal delays, and timely delivery 🔐 Security-Focused Approach — I follow best practices in every setup and migration 🤝 Long-Term Value — Not just quick fixes, but sustainable IT solutions for your business 🔧 What I Do Best 🟦 Microsoft 365 Administration & Support 🔹 Exchange Online, SharePoint, Teams, OneDrive setup and management 🔹 User provisioning, license management, and security policies 🔹 Admin Center configuration and technical support for end-users 🟨 Google Workspace Administration 🟡 Domain setup, DNS (MX, TXT, SPF, DKIM, DMARC) record configuration 🟡 Admin Console troubleshooting for Gmail, Drive, and user accounts 🟡 Cross-platform migrations between Google Workspace and Microsoft 365 🟡 Seamless migration between GoDaddy to Microsoft 365 🟧 Email Migrations & DNS Configuration 🟠 Seamless, zero-downtime migrations: Google Workspace, GoDaddy, IMAP, PST, T2T 🟠 Full SPF, DKIM, and DMARC implementation 🟠 Fix email deliverability issues (SPF, DKIM, DMARC) 🟠 Domain transfers and DNS record optimization 🟩 Remote IT Support & Helpdesk Services 🟢 Windows OS support (Windows 10/11, Server 2016–2022) 🟢 Network, printer, patch management & system monitoring 🟢 Remote support using TeamViewer, AnyDesk and other RMM tools 🛠️ Tools & Platforms I Work With 🔧 Microsoft 365 Admin Center 🔧 Google Admin Console 🔧 Azure AD 🔧 SharePoint Online 🔧 OneDrive and Google Drive 🔧 PowerShell 🔧 TeamViewer, AnyDesk, Quick Assist 🔧 Microsoft Teams , Google Meet, Zoom Let’s make your IT environment more productive, secure, and future-ready. 📩 Message me today — I'm ready to support your business success!

Hi, I’m a Microsoft certified Cloud & Identity specialist with 6+ years of experience designing, securing, and managing Microsoft 365 and Azure environments for enterprises and growing businesses. I specialize in Microsoft 365 Administration, Identity & Access Management (IAM), and Cloud Security helping organizations secure their users, protect privileged access, and build structured, compliant cloud environments. If you need someone who understands both the technical configuration and the security architecture behind it ,I can help.

Results-driven IT professional with over 9 years of experience specializing in Microsoft 365 administration and modern workplace transformation. Expert in Exchange Online, SharePoint, Teams, OneDrive, and Intune, with a proven record of leading seamless M365 migrations, optimizing cloud collaboration, and driving user adoption. Skilled in PowerShell automation, hybrid Active Directory environments, and security configurations that ensure compliance and performance. Recognized for enhancing end-user experience, improving support SLAs, and delivering client-focused solutions that align with business goals. Core Competencies: • Microsoft 365 Administration: Migrations, Exchange Online, SharePoint, Teams, OneDrive, Azure AD • Windows Server (2008-2019), Active Directory, DHCP, DNS, GPO • Endpoint Management: Intune, Group Policy, Conditional Access, MFA • IT Helpdesk & Remote Support (Tier 1–3), End-User Experience Optimization • PowerShell Scripting & Automation • Ticketing & ITSM Tools: JIRA Service Management, SolarWinds, Freshdesk • macOS & Windows Support | AV Equipment Setup | Peripheral Troubleshooting • Virtualization: VMware ESXi, Microsoft Hyper-V • Networking: LAN/WAN, VPN, TCP/IP, DNS, FTP, NAS • Server Hardware: IBM Blade, Dell PowerEdge, HP ProLiant, Lenovo

I’m a results-driven Microsoft 365 Admin and IT Support Engineer with 10+ years of hands-on experience managing enterprise-level Windows environments and Microsoft 365 ecosystems. My expertise lies in: Office 365 Tenant Administration | Exchange Online & mail flow troubleshooting | Microsoft Entra (Azure AD) integration | SharePoint, Teams, OneDrive for Business | Security & compliance governance | User support and system monitoring I’ve successfully worked with Microsoft and global IT teams to deliver seamless support, improve uptime, and secure business environments. I bring a proactive mindset, technical accuracy, and a reputation for clear, user-friendly communication—ensuring both technical success and end-user satisfaction. 💼 Tech Stack & Specialties: Office 365 (Business & Consumer) | Exchange Online / Mail Flow | Microsoft Entra ID (Azure AD Connect) | SharePoint Online / Teams / OneDrive | Security & Compliance Center | Service Health Monitoring | Tier 1–3 End-User Support