⭐⭐⭐⭐⭐
“Emanuel performs at the level of a full-time U.S.-based operator.
His calm presence elevates the team - he handled high-volume operations, vendor coordination, and last-minute changes with clarity and composure.
His professionalism, tool proficiency, and reliability were essential to our success.”
- Regional Operations Manager, 2025
Operations & Systems Coordinator | Workflow, SOPs & Automation-Ready Processes
Hi, I’m Emmanuel, an Operations & Project Manager helping founders, e-commerce brands, agencies, and remote teams bring structure to their operations, manage projects, improve workflows, and reduce manual work.
If tasks are slipping, projects need follow-up, workflows are unclear, or your team is constantly chasing updates, I step in to organize the moving parts and keep execution on track.
I combine project management, business systems, SOPs, workflow optimization, AI, and process automation to create organized, repeatable operations that are easier to manage and scale.
If your operations feel scattered - tasks slipping, inbox overloaded, workflows unclear, or teams lacking coordination - I step in to organize, standardize, and optimize your systems so your business runs smoothly and predictably.
Operations & Project Management
• Project planning, coordination, and delivery
• Task, deadline, and priority management
• Team and freelancer coordination
• Workflow setup and optimization
• SOP creation and process documentation
• Accountability and follow-up systems
• Cross-team coordination
• KPI tracking, reporting, and operational visibility
• Executive and day-to-day operations support
🔄 AI, Systems & Workflow Automation
• AI powered workflows and productivity systems
• Process automation and workflow mapping
• Zapier integrations and automation
• CRM and operations system organization
• Lead and pipeline coordination
• Reducing repetitive manual work
• Building scalable, automation ready processes
🛍️ Client, Customer & E-commerce Operations
I have supported Shopify brands and service based businesses with:
• Customer support operations and high volume ticket management
• Client communication and proactive follow up
• Customer success administration
• Improving on time delivery through structured project tracking
• Reducing escalations through better workflows and communication
• Turning messy processes into repeatable, SOP driven systems
I have managed 500+ customer tickets per day and helped reduce customer support response time by up to 50%.
🛠️ Tools & Systems I Work In Daily
📋 Project & Operations Tools:
Asana | Jira | ClickUp | Trello | Notion
💬 Communication & Support:
Slack | Google Workspace | Gorgias | Zendesk | Freshdesk | HubSpot | Aircall | Loom
🛒 E-Commerce & Web:
Shopify | Recharge | Webflow | WordPress
⚡ Automation & Data:
Zapier | Airtable | Metabase
🧠 Methodologies:
Agile project management | Scrum | Sprint planning | Backlog refinement | SOP-driven execution
🌟 What You Can Expect
Ownership: I do not just complete tasks. I take responsibility for keeping work moving.
Structure: I turn scattered tasks and unclear processes into organized workflows and systems.
Follow through: I track deadlines, communicate proactively, and make sure important actions do not get forgotten.
Problem solving: I look for bottlenecks, improve processes, and create better ways of working.
Whether you need an Operations Manager, Project Manager, Operations Coordinator, AI Operations Specialist, Executive Support professional, Customer Success Coordinator, or Business Systems specialist, I can step in and help keep your business organized and moving forward.
If you need someone who can take ownership, improve your systems, and make sure projects get delivered, let’s talk.
Data Entry
Tech & IT
Shopify
IT Project Management
Social Media Management
Customer Service
Gorgias
Virtual Assistance
Slack
Trello
Notion
Google Analytics
Asana
Jira
Project Management
JOHN I.
Nairobi, Kenya
$25/hr
5.0
1 jobs
I help businesses implement, manage, and improve the technology they rely on to operate.
I'm an IT & digital systems specialist with hands-on experience across IT support, business systems, WordPress/WooCommerce, ERP, networks, hosting, and digital workflows.
I work with businesses that need someone who can take a technical problem, understand the underlying business need, and turn it into a practical solution.
My core areas include:
- IT Support & Systems Administration: Troubleshooting, user support, hardware/software, DNS, hosting, Microsoft 365, and day-to-day technical operations.
- ERP & Business Systems: ERP implementation support, configuration, data workflows, user training, documentation, and process improvement.
- WordPress & WooCommerce: business websites, e-commerce, integrations, performance, maintenance, and technical troubleshooting.
- Networks & Infrastructure: Network setup, Wi-Fi, TCP/IP, connectivity, and infrastructure troubleshooting.
- Automation & Digital Workflows: Improving repetitive processes and connecting business tools to reduce manual work.
- Documentation & Training: Turning complex systems into clear processes that teams can actually use.
I also have experience working directly with businesses on website development, e-commerce, SEO, reporting, technical documentation, and digital transformation projects.
I don't just aim to make technology work. I focus on making it useful, maintainable, and aligned with how the business actually operates.
If you need a reliable technical partner who can work across systems rather than just one tool, let's talk.
IT Support
End User Technical Support
System Administration
ERPNext
Network Administration
WordPress
WordPress e-Commerce
WooCommerce
Shopify
Web Hosting
DNS
Business Process Automation
Troubleshooting
Technical Documentation
User Technical Training
All in One SEO
Emmaculate C.
Chuka, Kenya
$8/hr
5.0
19 jobs
I help clients transform data to insight using statistics, machine learning and data visualization. I assist individuals, academics, start-ups, and SMEs across a variety of industries and disciplines.
Additionally, I develop web applications using Django framework. I also create websites using WordPress CMS.
I help clients with any stage of the process of transforming raw data to insight:
✅ Pre-analysis data preparation and cleaning
✅ Data exploration with visualization and descriptive statistics
✅ Inferential statistics, such as hypothesis testing (t-test, ANOVA, ...)
✅ Statistical modelling (linear, logistic, ridge, lasso regression...)
✅ Machine learning modelling (k-nearest neighbors, decision trees, gradient-boosted trees...)
➡️ Including variable engineering and selection, model building, model validation, model monitoring, and model explainability (for example SHAP values)
✅ Visualization of analysis results and insights with graphs and dashboards
✅ Report writing – summarizing analysis results and insights, editing existing reports or manuscripts, or explaining how the analysis was carried out
Tools:
🧰 R and Python for data preparation, statistics, and machine learning. Also Excel if you prefer.
📊 R/ggplot2/Shiny, Python/Matplotlib/Dash for data visualization, or Excel if preferred.
📃 Word, LaTeX or R/Jupyter notebooks for report writing depending on your preference.
Professional Expertise:
💻 Over 4 years of professional data science experience across academia, and as a freelancer
Want to know how I can help you? Please get in touch. I look forward to hearing from you.
Python
Tech & IT
Machine Learning
CSS
Oracle
Database
Computer Science
Django
Database Management System
HTML
PHP
MySQL
Server
Oracle Database
R
Kelvin A.
Meru, Kenya
$20/hr
5.0
2 jobs
Hi there! I’m an adaptable freelancer with solid experience in delivering high-quality digital solutions. I help clients save time and achieve results by handling tasks with accuracy, creativity, and efficiency.
Services I offer:
Google Reviews Specialist | Local SEO & Reputation
Data Entry, PDF/Word/Excel Conversion, File Formatting
Content Writing, Editing, Proofreading
Graphic Design (Canva) – Posters, Presentations, Social Media Graphics
Lead Generation & Online Research
Virtual Assistance & Administrative Support
Why work with me?
- Clear communication
- Reliable delivery on time
-Focus on quality and client satisfaction
I’m here to make your work easier and your projects successful. Let’s collaborate!
Data Analysis
Writing
Photo Editing
Data Entry
Blog Writing
Proofreading
Content Editing
SEO Audit
SEO Writing
Nicholas L.
Nairobi, Kenya
$15/hr
5.0
1 jobs
I am passionate and hardworking freelancer. I have enough experience and enough skills in content writing, SEO writing, blog writing and article writing. I am excellent in details capturing and following instructions.
Article Writing
SEO Writing
Content Writing
Search Engine Optimization
Creative Writing
Data Entry
PDF Conversion
Microsoft Office
Scientific Research
YouTube
Research Methods
Kelvin K.
Nairobi, Kenya
$10/hr
4.9
626 jobs
📌You will get Free of Plagiarism and Free of AI Content ✨
🥇𝑺𝒖𝒄𝒄𝒆𝒔𝒔𝒇𝒖𝒍𝒍𝒚 𝑫𝒆𝒍𝒊𝒗𝒆𝒓𝒆𝒅 500+ 𝑷𝒓𝒐𝒋𝒆𝒄𝒕𝒔 (𝑱𝒐𝒃𝒔) 𝒐𝒏 𝑼𝒑𝒘𝒐𝒓𝒌✨
🥇 Top 1% in Academic, Essays & Research Writing on Upwork.
✅ 10+ years of Academic and Research Writing Experience.
🏆 Certified Customer Service by Upwork.
🙌 Ability to work on any topic, including business, medical, IT, and so on.
My areas of expertise are Marketing and Consumer Culture, Humanities, Social Sciences, Psychology, Nursing, Literature, Philosophy, History, Anthropology, Thesis Writing, Dissertations, Data Analysis, and Management. My expert services include but are not limited to the following:
✔️ Academic Reports.
✔️ Dissertations.
✔️ Data Analysis.
✔️ Thesis.
✔️ Academic Writing.
✔️ Annotated Bibliography.
✔️ Case Analysis.
✔️ Critique papers.
✔️ Essay Writing.
✔️ Literature Review.
✔️ Methodology Parts and Findings.
✔️ Nursing and Psychology.
✔️ Opportunity Analysis.
✔️ Presentations.
✔️ Reflections.
✔️ Research Help.
✔️ Research Papers Expert.
✔️ Research Proposals.
✔️ Synopsis.
✔️ Thesis Writing.
💥 Guarantee I provide:
✔️Professional Manual Referencing|✔️100% Plagiarism and AI Free|✔️ 100% Original Work|✔️Unlimited Revisions|✔️Negotiable pricing|✔️Grammarly checked Work.
💥 Client Reviews:
⭐"Fast work - professional - pleasant to deal with
I recommend"
⭐ "Quick responses and great communication! Followed project requirements as expected. Delivered earlier than agreed upon!"
⭐"His writing is excellent and his language is free from errors. His interest in understanding the subject is great, and indeed, despite the difficulty of the subject I asked, He understood it well. He is cooperative and dedicated to completing the modifications that I requested. I recommend dealing with Kelvin"
⭐" I had the pleasure of working with Kelvin on this cybersecurity research project. Kelvin is precise, trustworthy, and delivered high-quality work within the agreed timeframe. His expertise and attention to detail were evident throughout the project, making him an invaluable asset. I highly recommend Kelvin for any research or writing tasks in the cybersecurity domain."
⭐"Great job, delivered on time and within agreed budget."
⭐"Clarity and punctuality at its best !"
Contact me today to discuss your project requirements, and let's embark on a journey towards excellence together!
⚠️𝐃𝐢𝐬𝐜𝐥𝐚𝐢𝐦𝐞𝐫: KELVIN only offers Research, consultation, tutoring, proofreading, and editing services for educational tasks that do not violate Upwork's Terms and Conditions.
Essay Writing
Academic Editing
Academic Writing
Academic Research
Research Papers
Research Paper Writing
Research Summary
Dissertation Writing
Thesis
College Essay
Thesis Writing
Essay
Proposal Writing
Technical Writing
Academic Proofreading
How it works
Post a job for freePost a job
Tell us what you need. Create your own job post or generate one with AI then filter talent matches.
Hire top talent fast
Consult, interview, and hire quickly, so you can meet the freelancers you're excited about.
Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
Payment simplified
Manage payments in one place with flexible billing options. Only pay for approved work, hourly or by milestone.
Don't just take our word for it
“Upwork provides an umbrella-level of security. I can see a talent’s work history and ratings. I can hold payments in escrow. I can communicate through Upwork Messages instead of working through my email address.”
KD
Kim Darling
Emerald Tiger
“Upwork is the best platform to hire skilled professionals when we're not looking for a full-time employee. All the companies in our portfolio use Upwork to find talent across a wide range of fields.”
DM
David Merry
Kinetic Investments
“Our very specific requirements can be a challenge—With Upwork, we’re able to access a bigger community to ensure the success of our projects.”
KK
Katja Krohn
Summa Linguae
How do I hire a IT Freelancer in Kenya on Upwork?
You can hire a IT Freelancer in Kenya on Upwork in four simple steps:
Create a job post tailored to your IT Freelancer project scope. We'll walk you through the process step by step.
Browse top IT Freelancer talent on Upwork and invite them to your project.
Once the proposals start flowing in, create a shortlist of top IT Freelancer profiles and interview.
Hire the right IT Freelancer for your project from Upwork, the world's largest work marketplace.
At Upwork, we believe talent staffing should be easy.
How much does it cost to hire a IT Freelancer?
Rates charged by IT Freelancers on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.
Why hire a IT Freelancer in Kenya on Upwork?
As the world's work marketplace, we connect highly-skilled freelance IT Freelancers and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream IT Freelancer team you need to succeed.
Can I hire a IT Freelancer in Kenya within 24 hours on Upwork?
Depending on availability and the quality of your job post, it's entirely possible to sign up for Upwork and receive IT Freelancer proposals within 24 hours of posting a job description.