Hire the Best IT Professionals

My name is Bruno, I'm 29 years old and I live in Buenos Aires, Argentina. I'm an entrepreneur since I was 18, starting with article writing and orthography corrections and following with PC and laptop technical support. With over 6 years of hands-on experience in the IT field, I offer a comprehensive skill set to address a wide range of IT needs. I'm dedicated to delivering top-notch solutions that enhance efficiency and productivity. Here in Upwork, I have experience in game testing, data scraping, voice recording and language validation projects. Feel free to contact me with your project proposal, I'm always open to find new opportunities.

Hi, I’m Jeric a seasoned IT Support Specialist and Project Engineer with over 10 years of experience helping businesses streamline, secure, and optimize their IT infrastructure. I specialize in working with MSPs and SMBs to deliver reliable, secure, and automated IT solutions tailored to your unique environment. 🛠️ What I Do Best End-to-End IT Support & Troubleshooting Desktop, server, and network issue resolution for Windows-based environments. Microsoft 365 & Azure Administration Mailbox management, MFA, Conditional Access, Exchange Online, Intune, SharePoint, and Teams deployment. Firewall & Security Management Fortinet configuration, VPN setups, interface monitoring, failover, static IP setup, and firmware management. Automation & Deployment Scripting via PowerShell, automation using ImmyBot, onboarding flows using Rewst and IT Glue integration. Remote Monitoring & Management (RMM) Skilled in deploying and managing devices using tools like NinjaOne, Datto, Kaseya and other RMM platforms. Onboarding & Documentation Process automation for new device setup, software deployment, user access configuration, and IT Glue documentation. 🧠 Why Work With Me? Detail-oriented, reliable, and highly responsive. Experience working with multiple clients across different industries. Proven ability to reduce manual workload through automation and scripting. Committed to security, documentation, and long-term IT stability. 📌 Let’s Work Together Whether you need help with day-to-day IT operations, special projects, or automation deployments — I’m here to support your team and help you scale securely. Let’s connect and talk about how I can contribute to your goals.

With Upwork's rising talent and tech savvy freelancers, there are many freelancers to choose from. Whether you need break/fix tech support, network support or cyber security assessments. My profile is geared toward those who need fast and accurate work done. I have 8 years of IT experience ranging in helpdesk support, remote troubleshooting, network configurations, Printer issues, O365 configuration and troubleshooting, Google suite configuration and troubleshooting, and Cyber Security. I'm a Jack of all trades and love to build trust while providing quality support to my clients. I was even coined "The people person of IT" by one of my medical clients. The best part is I give free advice. If you feel you've reached your perfect IT specialist, please feel free to message me at any time. I have a quick response time.

Customer Support Consultant | SaaS Support | Microsoft 365 | System Administration | Help Desk I help businesses deliver outstanding customer support while keeping their IT systems secure, reliable, and running efficiently. With hands-on experience in SaaS customer support, IT support, Microsoft 365 administration, system troubleshooting, and technical consulting, I provide fast, dependable solutions that minimize downtime, resolve customer issues, and improve productivity. I have experience supporting SaaS companies and small-to-medium-sized businesses — managing customer support queues, resolving technical issues remotely, troubleshooting product and account issues, managing cloud environments, and assisting end users with a wide range of IT and product-related concerns. Whether it's handling customer support tickets, onboarding users, troubleshooting Microsoft 365, configuring email services, managing user accounts, resolving networking issues, or supporting Windows environments, I focus on delivering practical solutions with excellent customer service. My expertise includes: SaaS & Customer Support Customer Support for SaaS Products (Tier 1 & Tier 2) Ticket Triage, Prioritization, and Escalation Management Customer Onboarding and Product Walkthroughs Live Chat, Email, and Phone Support Bug Reporting and Coordination with Engineering/Product Teams Customer Retention and Churn Reduction Support Knowledge Base and Help Center Article Creation SLA Monitoring and Reporting IT & Systems Microsoft 365 Administration (Exchange Online, Entra ID, SharePoint, Teams) User and License Management Outlook, Exchange, and Email Troubleshooting DNS, SPF, DKIM, and DMARC Configuration Windows Desktop and Server Support Active Directory and Group Policy Remote Technical Support Network and Wi-Fi Troubleshooting Printer, Hardware, and Peripheral Support Microsoft Intune Device Management Security Best Practices and Endpoint Protection Backup and Disaster Recovery Technical Documentation and SOP Creation Ticketing Systems (Zendesk, Freshdesk, Jira, ServiceNow, ConnectWise, Intercom, HubSpot, and similar platforms) What you can expect from me: Clear and professional communication Fast response times Strong problem-solving skills Attention to detail Reliable remote support A customer-first approach I understand that every minute of downtime — or every unresolved customer ticket — affects your business and your users' trust. My goal is to resolve issues efficiently while providing a smooth, professional support experience, whether I'm assisting a customer with your SaaS product or supporting your internal IT environment. If you're looking for a support professional who is dependable, proactive, and committed to delivering high-quality customer and technical support, I'd be glad to help. Let's work together to keep your customers happy and your IT environment running at its best.

I am a detail-oriented Virtual Assistant and QA Tester with a background in Information Systems and experience working as a SAP Functional Consultant. I help businesses with administrative support, accurate data entry, and testing mobile and web applications to ensure everything works smoothly. My experience working with business systems has helped me develop strong attention to detail, organization, and problem-solving skills. I can help you with: • Virtual assistant tasks and admin support • Data entry and Excel / Google Sheets work • Web research and data collection • Mobile app testing and website testing • Manual QA testing (functional and user testing) • Bug reporting and issue tracking I am reliable, organized, and committed to delivering accurate and high-quality work. I follow instructions carefully and communicate clearly with clients. If you need someone dependable to support your business or test your application, I would be happy to work with you.

Do your projects stall due to misaligned workflows, communication breakdowns, or scope creep? ​I specialize in bringing structure to complex, multi-stakeholder operations. My expertise is grounded in over seven years of enterprise property management, where I’ve served as a Senior Property Manager and Portfolio Property Manager overseeing 167+ unit LIHTC and condominium portfolios. I’m accustomed to managing large-scale budgets, coordinating vendors, supervising staff, and navigating strict regulatory compliance (HUD/Section 8). ​Now, I combine this rigorous financial and operational acumen with modern digital project management methodologies to help remote teams, agencies, and real estate businesses execute flawlessly. I know how to keep initiatives on schedule, on budget, and free of bottlenecks. ​What I bring to your team: ​Operations & Real Estate Acumen: Extensive background in multi-million dollar asset management, property operations software (Yardi, OneSite, Sage), and complex regulatory compliance. ​Timeline & Scope Management: I build realistic schedules, map dependencies, and control scope creep using structured change management and Agile frameworks. ​Cross-Functional Leadership: I serve as the bridge between internal teams, external vendors, contractors, and stakeholders to ensure total alignment on deliverables. ​Financial & Resource Allocation: Deep experience in budgeting, cost tracking, rent roll analysis, and mitigating financial risk. ​Workspace Architecture: I design and optimize digital workflows in Asana, Trello, Notion, and Google Workspace to eliminate manual friction. ​Currently completing my Google Project Management Professional Certificate and holding CMCA & Notary Public credentials, I approach every engagement with clear documentation, proactive risk assessment, and a focus on business outcomes. ​Whether you need a digital workspace built from scratch, real estate project oversight, or a steady hand to rescue an off-track initiative, let's schedule a brief call to discuss your current operational blockers.