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Microsoft 365 Administrator, IT Support Specialist, and CSP Operations Professional with 15+ years of IT experience, 5+ years supporting Microsoft 365 environments, and 6,900+ hours successfully delivered on Upwork. I help MSPs, Microsoft Partners, and businesses manage Microsoft 365, Exchange Online, Microsoft Teams, Microsoft Entra ID (Azure AD), licensing, user provisioning, onboarding, and security administration while providing exceptional technical support to end users and business teams. My expertise includes Microsoft Partner Center, CSP, and MSP operations, tenant management, identity and access management, Conditional Access, MFA, helpdesk support, ticket escalation management, Windows and MacOS troubleshooting, Microsoft 365 troubleshooting, and customer-focused technical support. I am experienced with ServiceNow, Zendesk, Syncro, and other ticketing platforms, delivering efficient issue resolution while maintaining excellent customer satisfaction. Recently, I developed an AI-powered Microsoft Graph security auditing solution that analyzes Microsoft 365 tenants for configuration gaps, security risks, and compliance issues. I am committed to delivering reliable technical support, clear communication, and practical solutions that help organisations improve operations, strengthen security, and provide an exceptional user experience.

I help security vendors, MSSPs, SaaS teams, NGOs, and enterprise security teams strengthen their cybersecurity operations through practical security engineering, SIEM/logging expertise, incident response support, and clear technical documentation. I am a Cybersecurity Engineer and Technical Writer with 9+ years of hands-on experience across security operations, threat detection, incident response, vulnerability assessment, system hardening, compliance documentation, and cybersecurity product documentation. My background is not generic content writing. I have worked directly with SIEM, XDR, DLP, WAF, endpoint security, Linux systems, cloud platforms, vulnerability scanners, and security monitoring tools. I also have professional experience writing technical cybersecurity documentation for enterprise users, product teams, and security operations teams. I can help you with: * SIEM, logging, and security operations documentation * Incident response plans, SOC playbooks, and security runbooks * Vulnerability assessment reports and remediation guidance * Cybersecurity policies, procedures, compliance reports, and audit documentation * Security product documentation, integration guides, and troubleshooting guides * Cybersecurity blog articles, white papers, and technical explainers * Security awareness content and training materials * Device security, endpoint hardening, and operational security guidance * Risk assessments, security audits, and control gap analysis Tools and technologies I have worked with include Splunk, IBM QRadar, ELK Stack, Wazuh, Microsoft Sentinel, Chronicle, NXLog, Datadog, Prometheus, Zeek, Snort, Suricata, OSSEC, OpenVAS, Tenable Security Center, ModSecurity, WPScan, GitLab, MkDocs, Linux, Windows Server, AWS, Azure, and GCP. Security frameworks and standards I work with include ISO 27001, PCI-DSS, GDPR, NIST, SOC 2, CIS Controls, OWASP Top 10, and MITRE ATT&CK. Selected experience: * Conducted 50+ cybersecurity assessments on devices used by at-risk civil society groups. * Developed and delivered device security training to 100+ staff. * Authored 60+ cybersecurity product and integration documents for enterprise users. * Configured log collection and SIEM integrations with Splunk, ELK Stack, and IBM QRadar. * Deployed and configured SIEM, XDR, DLP, and WAF tools for telecom, finance, and public sector clients. * Led incident response for 30+ critical cyber threats. * Optimized 100+ SIEM detection rules to improve alert quality and reduce false positives. * Conducted 35+ vulnerability assessments and penetration tests. * Produced ISO 27001 and PCI-DSS compliance reports. * Led a managed security services project for a major telecom environment. Why clients work with me: * I understand cybersecurity from the engineering side, not just the writing side. * I can communicate clearly with executives, engineers, compliance teams, and end users. * I can turn messy technical information into structured, useful documentation. * I can help security teams reduce confusion, improve response workflows, and document security operations properly. * I am comfortable working remotely with international teams and long-term clients. If you need someone who can understand the technical details, ask the right security questions, and produce clear, practical deliverables, I can help.

I help businesses set up, secure, manage, and improve their IT environments with practical, reliable solutions. My experience spans IT support, cybersecurity, cloud platforms, endpoint management, policy administration, AI workflow setup, and business system troubleshooting. I have hands-on experience supporting Windows environments, secure remote access, Microsoft 365, Google Workspace, mobile and endpoint management, file transfer and backup workflows, technical documentation, and operational support. I also work with AI tools to improve business workflows, automate repetitive tasks, and streamline support and content processes. Core areas I work in: IT support and systems troubleshooting Cybersecurity support, security reviews, and practical hardening Microsoft Azure administration and configuration AWS and GCP support, setup, and cloud-related workflows Microsoft 365, Outlook, OneDrive, Entra ID, and Google Workspace support MDM for Windows and endpoint management IT policy management, documentation, and administrative controls Secure remote access and user access setup File transfer, backup, and cloud storage workflows AI workflow setup, automation support, and productivity optimization Web development and technical documentation What clients can expect: Clear and practical implementation Strong security and reliability focus Honest assessment of what is feasible Well-structured support and documentation Solutions aligned to real operational needs I combine cybersecurity knowledge, cloud and endpoint administration, IT policy support, and AI-driven workflow improvement to deliver systems that are secure, manageable, and effective for daily use.

I’m a tech-savvy and results-oriented professional specializing in file system management, data recovery, and secure access to password-protected devices. With a strong background in digital troubleshooting and virtual operations, I bring both technical precision and executive-level organization to every project. I excel at handling sensitive data, restoring critical information, and supporting executives or teams remotely with efficiency and confidentiality. Whether it’s recovering lost files, managing operations, or streamlining workflows, I ensure accuracy, reliability, and discretion at every step. Core Strengths: • Data Recovery & File System Analysis • Secure Device Access & Digital Forensics • Executive Virtual Assistance • OOPs & Operations Management • Confidential Reporting & Documentation • Remote Workflow Optimization If you need a dependable, detail-driven professional who can combine technical expertise with executive support, I’m ready to deliver measurable results—securely and efficiently.

I'm a certified cybersecurity professional specializing in blue team operations including threat detection, incident response, log analysis, and security monitoring. With hands-on experience in SOC workflows and a strong foundation in defensive security, I help organizations detect threats early, respond effectively, and strengthen their security posture. What I can do for you: - Security event monitoring and alert triage using SIEM platforms - Log analysis and correlation to identify indicators of compromise (IOCs) - Incident response support — containment, eradication, and recovery - Threat intelligence integration and IOC enrichment - Phishing email analysis and malware triage - Vulnerability assessment and security gap reporting - Security documentation — SOPs, incident reports, playbooks Certifications & Training: - CompTIA Security+ (SY0-701) - Microsoft SC-900 (Security, Compliance & Identity Fundamentals) - LetsDefend SOC Analyst Learning Path - Cyber Shujaa Security Analyst Mentorship Program I'm methodical, detail-oriented, and communication-focused. I don't just find threats, I document findings clearly, so your team understands the risk and the fix. Whether you need ongoing SOC support, a one-time security review, or help building detection playbooks, I'm ready to deliver. Let's secure your environment. Message me to get started.

I'm an IT Support Engineer with 20+ years system administration, customer service & user support experience including 3rd level troubleshooting in Windows environments, Microsoft 365 & cloud-based systems. I've worked with remote teams, resolved escalations, and provided dependable support for hardware/software/and network problems. I'm proactive, patient and focused on getting issues resolved fast while educating users along the way. If it's resolving a critical downtime issue, just managing tickets or enhancing end-user satisfaction, I combine technical depth with exceptional communication skills to get the job done. ` Connect with me - I'm available to support your team and systems.