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Every business loses money to three problems: customers who quietly leave, risk that isn't caught until it's expensive, and revenue patterns nobody's looking at. I build the models and systems that catch these before they cost you. If you're losing customers and don't know who's about to leave I can build a model that flags them weeks in advance, so your retention team works from a list instead of a guess. If you're extending credit, underwriting risk, or worried about defaults I can build an early-warning system that flags distress before it becomes a write-off. If your sales or customer data is sitting in spreadsheets and nobody can answer "which customers are actually worth our marketing budget" I can turn that into a live dashboard and a segmentation model that tells you exactly where to spend. A few results from recent projects: → Built a churn model for a telecom dataset that flagged at-risk customers up to 3 weeks before they left, with a potential 23% reduction in churn. → Built a bankruptcy early-warning model at 85% accuracy, flagging financial distress two reporting periods before default a potential $2M reduction in credit losses. → Segmented customers across transaction data and identified the top 20% driving over 60% of revenue, leading to a projected 40% lift in marketing ROI. → Built a live volatility forecasting API returning risk signals in under 300ms, so risk teams get a real-time feed instead of a weekly report. I work across the full pipeline cleaning and structuring messy data, building the model, and shipping it as something you can actually use: a live dashboard, an API, or a simple tool your non-technical team can open and understand. My insurance cost predictor, for example, is used by non-technical staff with zero training, returning predictions in under 2 seconds. Before data science, I trained in medical microbiology. That background is useful if your data touches healthcare, lab results, diagnostics, or clinical operations I understand the domain, not just the dataset. Tools: Python, SQL, PostgreSQL, MongoDB, ML-Scikit-learn, XGBoost, RandomForest, CNN,SHAP, FastAPI, Streamlit, Dash, Plotly, Power BI. If any of the problems above sound familiar, send me a message with what you're working with I'll tell you honestly whether I can help and what it would take. Availability: Open to both quick tasks and longer projects

Hi, I’m Lisa — your go-to expert in medical insurance, IPMI product management, and client relationship management. With a strong background in underwriting, operations, and international private medical insurance (IPMI), I bring a well-rounded and strategic skill set to every project. I specialise in: Underwriting medical insurance policies, Managing and maintaining IPMI product portfolios, Overseeing client accounts while ensuring accurate and compliant client data management and Streamlining operations and business processes Whether you're launching or optimising an IPMI product, need support with policy administration, or want to enhance the client experience, I’m here to deliver reliable, results-driven support. Let’s work together to grow your business and simplify your operations.

I am a Senior Data, Operations and Applied AI Specialist with over 10 years of experience delivering end-to-end solutions across data analytics, AI/ML support, multilingual services, business intelligence and operational optimization. I have successfully completed 1,200+ projects for global clients, consistently delivering high-quality, reliable and scalable results. My expertise spans: 1. Data Services: Data entry, cleaning, migration, annotation, analysis and visualization. 2. AI & Linguistics: Prompt engineering, multilingual NLP QA, model evaluation, translation, transcription, and chatbot training. 3. Writing & Research: Technical, legal, market research, grant writing, and content creation. 4. Business Support: CRM optimization, lead generation, virtual assistance, SOP development, and process improvement I am fluent in English and Swahili, with professional proficiency in Spanish, French, Italian, Portuguese, and 6+ additional languages for translation, transcription and QA. I am committed to providing confidential, client-centered and impact-driven support, whether you need data-driven insights, AI-ready datasets, multilingual content or streamlined business operations. Core Skills & Tools *Data & Analytics: SQL, Excel, Power BI, Tableau, Alteryx, ETL, Data Visualization. *AI & Annotation: Label Studio, CVAT, Prompt Engineering, NLP Frameworks. *Translation & Linguistics: SDL Trados, MemoQ, CAT Tools, Multilingual QA. *CRM & Operations: Salesforce, HubSpot, Zoho CRM, JIRA, MS Project. *Legal & Research Tools: LexisNexis, Westlaw, Legal Writing, Compliance Documentation. *Languages: English, Swahili, Spanish, French, Italian, Portuguese + more. Project Portfolio Highlights 1. AI & Data Annotation Projects *Global Chatbot Dataset: Annotated 1,000+ sentences for intent recognition and sentiment analysis using LabelPro. *Smart Vision Dataset: Labeled 500+ images with bounding boxes and segmentation masks for object detection training. *Healthcare NLP Project: Conducted NER tagging on anonymized patient notes with HIPAA-compliant processes. 2. Data Analytics & Business Intelligence *Created an interactive sales dashboard that increased forecasting accuracy by 20%. *Cleaned and standardized a CRM database with 10,000+ contacts, reducing duplicates by 95%. *Developed SaaS market insights reports with actionable data visualizations for startup clients. 3. Multilingual Translation & Transcription *Translated 50-page legal contracts from English to Spanish with precise terminology. *Transcribed multilingual interviews for sociolinguistic research studies. *Localized HR policies and legal documents for international NGOs and corporations. 4. Writing, Research & Legal Support *Wrote 5,000-word market insight reports for tech startups. *Drafted legal memoranda and compliance briefs for corporate clients. *Conducted competitor analysis and SWOT reports for fintech companies. 5.Business Process & Operations *Streamlined operations, reducing process inefficiencies by 30%. *Built qualified lead lists of 1,500+ prospects for SaaS clients. *Coordinated international contractor teams across multiple time zones. Professional Experience 1. Freelance Data, AI & Operations Consultant (2016–Present) 2. Linguistics Researcher & Prompt Engineer – OpenAI (2022–2024) 3. Legal Research & Writing Specialist – Justice and Defender Law Firm (2022–Present) 4. Insurance Claims & Client Retention Specialist – AIG (2022–2024) 5. Lead Generation & Sales Support Specialist – Various clients in real estate, healthcare, and BPO Education & Certifications Bachelor of Business Administration – University of the People (2026) Bachelor of Arts(Linguistics and Humanities) Egerton University (2017) Diploma in Data Analytics – UniAthena, UK Diploma in Law-Kenya School of Law. Advanced Diplomas in Data Science, Database Management, and Law Certifications: Microsoft Data Analysis, ISO Internal Audit, Occupational Safety, First Aid Client Testimonials & Featured Work My work has been trusted by: OpenAI (AI linguistics & prompt engineering) AIG (insurance claims & compliance) American Cancer Society (grant writing) Fast Company, Wired, The Baffler (published writing) Numerous startups, law firms, and multinational corporations in data, AI, and business operations. Why Hire Me? ✅ Proven Track Record: 1,200+ projects delivered with high client satisfaction ✅ Multidisciplinary Expertise: Data, AI, writing, research, legal, and operations ✅ Multilingual Capability: Fluent in 10+ languages for global projects ✅ Confidential & Reliable: Experienced in HIPAA, legal, and corporate compliance ✅ Clear Communication: Responsive, detail-oriented, and client-focused Let’s discuss how I can help you achieve your goals with data-driven insights, AI-ready annotations, multilingual support or streamlined operations. Reach out to start a conversation!

Zoho Solutions Expert | Software Engineer | Workflow Automation Specialist I help businesses customize and automate their Zoho systems from CRM to Books, Bookings, Creator, and more - so they run faster, smarter, and smoother. With 4+ years in software engineering and deep Zoho expertise, I’ve delivered tailored solutions for healthcare, logistics, tourism, and beyond. I’m a seasoned Software Engineer and certified Zoho Expert with a proven track record of tailoring Zoho applications to perfectly fit my clients’ unique business needs. Whether you need a fully customized CRM, complex process automation, team training, or ongoing technical support, I can help you transform your Zoho suite into a powerful business engine. Here’s what I bring to the table: Zoho System Effectiveness Audit - I help businesses evaluate and optimize their Zoho Systems to ensure they are being used effectively across sales, marketing, finance and operations. Many companies invest in Zoho but only utilize a fraction of its capabilities due to poor setup, inconsistent data, or inefficient processes. I conduct a comprehensive review of your Zoho environment to identify gaps, inefficiencies and missed opportunities then provide a clear roadmap for improvement. Zoho CRM Customization - From module customization to advanced automation, I can design a CRM that works exactly the way you do. Workflow Automation with Deluge – I write powerful Deluge scripts to automate repetitive processes, saving time and reducing errors. Multi-App Customization – Expertise in Zoho CRM, Zoho Books, Zoho Bookings, Zoho Creator (for custom apps), Zoho SalesIQ, Zoho Forms, Zoho Campaigns, Zoho Sign, Zoho Landing Pages, Zoho Flow, Zoho Analytics, Zoho Mail, Zoho Voice, Zoho Writer, Zoho People, Zoho Recruit. Training & Technical Support – After implementation, I provide comprehensive training for your team and ongoing technical support to ensure smooth operations. System Integrations – Seamlessly connect Zoho apps with each other and with third-party systems. Industry-specific experience includes: Healthcare – Customized Zoho CRM for patient management and operational workflows. Logistics – Built automated tracking, billing, and reporting systems. Tourism – Developed lead management, bookings, and itinerary tracking tools. Plus other tailored solutions across diverse industries. Why work with me? I combine my 3+ years of software engineering experience with deep Zoho platform knowledge to deliver reliable, scalable, and efficient solutions. I focus on understanding your business needs first, so the system I build truly supports your goals. I provide long-term partnership through training and technical support so your team can get the most out of Zoho. I pride myself on clear communication, timely delivery, and long-term client relationships. If you’re looking for someone who can customize, automate, train, and support your Zoho ecosystem so you can focus on growing your business - let’s talk.

🚀 Reverse Recruiting & Career Support Specialist | Helping Professionals Land More Interviews and Better Opportunities Finding the right job takes more than submitting applications—it requires a targeted strategy. I partner with professionals to simplify the job search process and increase their chances of securing interviews and job offers through personalized reverse recruiting and career support. As a Reverse Recruiter and Career Consultant, I take a hands-on approach by managing every stage of your job search. From creating ATS-optimized resumes and enhancing LinkedIn profiles to identifying suitable opportunities, submitting tailored applications, networking with recruiters, and preparing you for interviews, I help position you for success. I've assisted professionals across the United States, United Kingdom, Australia, Asia and Europe in securing roles that align with their career aspirations, skills, and salary expectations. My Services Include: ✅ Reverse Recruiting Services Personalized job search strategy Targeted job sourcing Tailored job applications Recruiter outreach and follow-ups Application tracking and progress reporting Ongoing administrative support throughout the hiring process ✅ ATS Resume & CV Optimization Professionally written, ATS-friendly resumes Industry-specific keyword optimization Customized resumes for each target role Modern formatting designed to pass Applicant Tracking Systems ✅ LinkedIn Profile Optimization Recruiter-friendly headlines and summaries Personal branding that reflects your expertise Profile optimization to improve search visibility Strategies to attract recruiters and hiring managers Industries I Support Information Technology & Software Development Data Analytics & Business Intelligence Finance & Accounting Healthcare Customer Success & Customer Support Sales & Marketing Human Resources Administrative & Operations Creative & Design Executive Leadership Senior Management & C-Level Positions Areas of Expertise Reverse Recruiting Career Coaching Job Search Strategy Resume & CV Writing ATS Resume Optimization Cover Letter Writing LinkedIn Profile Development LinkedIn Recruiting Candidate Sourcing Interview Preparation Talent Acquisition Executive Search Virtual Assistance Administrative Support Company & Market Research Lead Generation Recruitment Process Consulting Hiring Strategy Email Outreach Job Application Management Whether you're pursuing remote, hybrid, onsite, or international opportunities, I'll help you build a focused job search strategy that saves time, increases visibility, and delivers measurable results. Your next opportunity starts with a smarter job search. Let's work together to turn your career goals into job offers.

Multitalented Virtual Assistant | Administrative, Operations & Client Support Expert Hello! I’m Elizabeth, a motivated and detail-oriented Virtual Assistant specializing in business and administrative support. I have over 8 years of experience working with clients on various administrative, marketing, and content-related tasks. This has strengthened my ability to manage multiple responsibilities, communicate clearly, and provide professional, high-quality results. I help founders, executives, and growing teams stay organized, responsive, and focused by managing the moving parts behind their business—from operations and admin to client communication and workflow execution. ➡️🌟Why clients choose me: ✅Reliable and deadline-driven ✅Detail-oriented with a strong focus on accuracy ✅Tech-savvy (100+ tools mastered) ✅Proactive problem-solver ✅Friendly, professional, and easy to work with Services I Offer Administrative & Executive Support ✅Calendar management, scheduling, and appointments ✅Email handling and inbox organization ✅Travel arrangements and expense tracking ✅Document preparation, formatting, and editing (Word, Excel, Google Workspace) ✅Reports and presentations (PowerPoint, Canva, Google Slides) ✅Transcription, note-taking, and meeting summaries ✅File organization and cloud management (Google Drive, Dropbox, OneDrive) ✅HR support: CV screening, recruitment, onboarding Data Entry, Research & Lead Generation ✅Accurate data entry (Excel, Google Sheets, CRM systems) ✅Data cleaning, formatting, and validation ✅Market research and competitor analysis ✅Contact list building and targeted prospect research ✅LinkedIn outreach and Sales Navigator campaigns ✅Data scraping and extraction Email Management & Marketing ✅Inbox organization and professional responses ✅Email campaign writing and design ✅Automation setup and list segmentation ✅Experience with Mailchimp, ActiveCampaign, ConvertKit, and Klaviyo Customer Service & Chat Support ✅Email, phone, and live chat support ✅Ticketing systems (Zendesk, Freshdesk, Gorgias) ✅Complaint resolution and refund processing ✅Customer follow-ups and relationship management Tools I Use Daily Google Workspace, Microsoft 365, Notion, Trello, Asana, ClickUp, Zendesk, Salesforce, HubSpot, Zoho, Airtable, Calendly, Canva, WordPress, Slack, Zoom ➡️🌟How I Work: I don’t just complete tasks—I stay ahead of them. I proactively identify issues before they become problems, keep communication clear and structured, and build systems that ensure nothing falls through the cracks. I adapt quickly to your workflow and business needs. I’m excited about the opportunity to partner with you and help bring your vision to life. Let’s connect and discuss how I can support your business.