Hire the Best Omnex Systems Problem Solver Specialists in Nairobi, KE

I help businesses implement, manage, and improve the technology they rely on to operate. I'm an IT & digital systems specialist with hands-on experience across IT support, business systems, WordPress/WooCommerce, ERP, networks, hosting, and digital workflows. I work with businesses that need someone who can take a technical problem, understand the underlying business need, and turn it into a practical solution. My core areas include: - IT Support & Systems Administration: Troubleshooting, user support, hardware/software, DNS, hosting, Microsoft 365, and day-to-day technical operations. - ERP & Business Systems: ERP implementation support, configuration, data workflows, user training, documentation, and process improvement. - WordPress & WooCommerce: business websites, e-commerce, integrations, performance, maintenance, and technical troubleshooting. - Networks & Infrastructure: Network setup, Wi-Fi, TCP/IP, connectivity, and infrastructure troubleshooting. - Automation & Digital Workflows: Improving repetitive processes and connecting business tools to reduce manual work. - Documentation & Training: Turning complex systems into clear processes that teams can actually use. I also have experience working directly with businesses on website development, e-commerce, SEO, reporting, technical documentation, and digital transformation projects. I don't just aim to make technology work. I focus on making it useful, maintainable, and aligned with how the business actually operates. If you need a reliable technical partner who can work across systems rather than just one tool, let's talk.

I help companies fix, optimize, and scale Zendesk environments so support teams work faster and customers get better service. With 12+ years of hands-on Zendesk experience and 14+ years in systems architecture, I specialize in building clean, scalable support systems using Zendesk, SaaS integrations, and automation workflows. I’ve worked with organizations supporting 100+ agents and thousands of customers, designing automation systems that improve ticket routing, reduce manual work, and deliver measurable operational improvements. What I can help with: • Zendesk setup, optimization, and architecture • Trigger, automation, and workflow design • Zendesk system audits and performance reviews • Integration with Salesforce, Jira, APIs, and AWS • Support operations process improvement • Data and reporting improvements for support teams Example results: ✔ Reduced support task completion time from 2 hours to under 5 minutes through automation ✔ Designed Zendesk architecture supporting 150+ agents and 5,000+ customers ✔ Implemented automation that delivered $1M+ annual operational savings If your Zendesk environment feels messy, slow, or hard to maintain, I can help clean it up and make it scalable.

Moodle | IOMAD | Talent LMS | SCORM/xAPI | LearnDash | E-learning | CSS | HTML5 | JavaScript | PHP | MySQL | API Integration | Plugin Development | WordPress | WebDesign | HTML | PostgreSQL. I help organizations across all sectors build powerful e-learning (LMS) platforms and design interactive courses that capture attention and drive measurable results. Whether you need a customized Moodle site tailored to your unique workflows or engaging course content that motivates learners, I’ll deliver solutions that are easy to use, intuitively designed, and focused on your success. 💡 How I Can Help: 🛠️ Build & customize Moodle/IOMAD multi-tenant, Talent LMS, Learndash, LearnPress LMS platforms 🔌 Develop custom Moodle plugins & integrations 🚀 Customize LearnDash and develop structured course flows 🎓 Create interactive SCORM, HTML5 & H5P-based courses 📄 Convert Word, PowerPoint & PDFs into engaging eLearning modules 📝 Design quizzes, rubrics, and automated gradebooks 🎖️ Set up certificates, course prerequisites & learning paths 🎨 Customize LMS themes, branding & UI/UX 🔄 Handle LMS updates, data migrations & backups 🛠️ Recover corrupted or outdated SCORM packages 🎥 Produce audiovisual tutorials & screen recordings 📊 Generate automated reports & learning analytics 👥 Manage user roles, permissions & onboarding workflows 🧰 Technologies & Tools 🏫 LMS Platforms: •Moodle, IOMAD, LearnDash, TalentLMS, Canvas, Blackboard, Teachable, Thinkific, Chamilo, Totara LMS 🎨 Authoring Tools: •Articulate Storyline, Adobe Captivate, iSpring Suite, Camtasia, H5P, Vyond, Genially, Elucidat 📦 Standards & Formats: •SCORM 1.2, SCORM 2004, xAPI (Tin Can API), AICC, HTML5, LTI, MP4, MP3, PDF 🖥️ Development & Support Tools: •PHP, MySQL, PostgreSQL, JavaScript, jQuery, React, Node.js, Git, GitHub, AWS, DigitalOcean, Google Workspace, Zoom, Microsoft Teams, BigBlueButton 📊 Other Skills: •Learning analytics, Gamification (e.g., LevelUp!), Certificate automation, Responsive course design 📩 Ready to elevate your LMS or eLearning experience? Let’s connect and make it happen.

I build systems and integrate connections between ERP/CRM systems (Odoo, ERPNext, Zoho, ClickUp, Shopify), automation platforms (n8n, zapier, make), and the marketing, communication, and AI tools businesses depend on. 9+ years architecting production APIs and integrations. Core Work: ERP/CRM integration and sync, PostgreSQL/Supabase multi-tenant architecture, webhook and event-driven systems, WhatsApp/Twilio communication automation, Meta ecosystem (Pixel/CAPI/Business Manager), GPT-4/Claude AI agents integrated into real workflows, custom API connections, embedded systems, and payment gateway integrations. Payments & Subscriptions: Stripe and PayPal integration, subscription management and recurring billing, payment webhook handling with idempotency and retry logic, invoicing and payment reconciliation, multi-currency support, integration with Odoo Accounting and other ERP financial modules. Communication Channels: WhatsApp Business API (Cloud/On-Prem), Twilio SMS/voice automation, Facebook Business Manager + Meta Pixel/CAPI, Instagram Graph API, domain verification, Google Analytics/Tag Manager, CallRail. AI & Conversational Systems: GPT-4/Claude agents with context management, integrated into sales/support workflows (not standalone), structured outputs feeding directly into ERP/CRM records. Stack: Node.js, Python, Go, React, React Native, Expo, Linux, Android.