Hire the Best Omnex Systems Problem Solver Specialists

I help SaaS companies, agencies, and government teams deliver complex technical projects on time — without the chaos. 15 years across Fortune 100 (Hewlett Packard Enterprise) and US government digital transformation (Granicus). At HPE I ran a multi-billion-dollar global portfolio across 150+ countries and cut deployment timelines by 20%. At Granicus I led public-sector digitization that changed how citizens reach essential services. On UpWork: 22+ projects · 5,000+ hours · 100% Job Success. I now operate as SOTO⟂DEV — a doctrine-driven technical practice for businesses that have outgrown chaos. Most automation and software breaks within a year because it was built to demo, not to last. I work the opposite way: documentation-first, maintainable by your team, designed to outlive the technology it runs on. What I deliver – End-to-end project management (discovery → UAT → rollout) for SaaS and public-sector engagements – Custom software & web apps — SaaS products, internal tooling, operational dashboards – Automation architecture (n8n, Make, custom) with runbooks your team can actually maintain – AI-assisted workflows (OpenAI, Anthropic) wired into your real CRM, not a toy demo – Chatwoot deployments — multi-inbox, multi-agent, white-label-ready – CRM optimization, SaaS operations, agile/sprint planning, cross-functional coordination – Fractional technical operator engagements for founders and ops leaders who need a steady hand How I work – Written scope before any code. Written handoff after. – Every system ships with a runbook, a recovery procedure, and a change log. – Stakeholder communication tuned for both engineering teams and executive audiences. – I optimize for the third year of the system, not the first week. Who I am Bilingual EN/ES, based in San José, Costa Rica (GMT-6). Available for US and EU time zones. Operating under a written doctrine — clients see it on day one, because the same standards that govern my code govern the engagement. If you need a senior operator who's done this at Fortune 100 and government scale, won't disappear on you, and ships systems built to last — let's talk.

Top Rated IT Infrastructure & Security Engineer with 700+ hours on Upwork and a 100% Job Success Score. I keep phone systems, firewalls, and servers running for small businesses and MSPs — so your team stays connected, protected, and productive. What I do: ✔ IT Support & Helpdesk — remote troubleshooting, ticket handling (Tier 1–3), user onboarding/offboarding, printer and endpoint issues, and ongoing support contracts for businesses and MSPs ✔ 3CX VoIP — new deployments, V18→V20 migrations, SIP trunk configuration (Twilio, Broadvoice), IVR, queues, DID routing, integrations, and troubleshooting ✔ FortiGate firewalls — SSL-VPN setup for remote teams, firewall policies, split tunneling, secure remote access, and web filtering ✔ VMware virtualization — ESXi and vCenter administration, VM provisioning, migrations (P2V/V2V), performance troubleshooting, and host maintenance ✔ Backup & disaster recovery — Veeam configuration, backup health checks, and restore testing for VMware environments ✔ Infrastructure & Information Security — network segmentation (VLANs), firewall hardening, VPN security, access control, MFA rollout, patch management, and security best practices to protect your business data ✔ Microsoft 365 & Intune — tenant administration, Exchange Online, device enrollment, and MDM policies ✔ Networking — network design & deployments, troubleshooting, and network optimization ✔ Server administration — Windows Server, RHEL/Linux, Active Directory, and day-to-day IT support How I work: I follow ITIL-aligned practices — structured incident and change management, proper documentation, and root-cause fixes instead of quick patches. Fast response times, clear documentation after every job, and plain-English updates — no jargon, no disappearing mid-project. I've handled everything from single urgent fixes to long-term support contracts, and my clients keep coming back because things get done right the first time. Let's talk: Message me with your issue — I'll tell you honestly whether I can fix it, how long it will take, and what it will cost. No overselling, no surprises.

Stop wasting time on technical support; that is MY job. You lead the vision, I maintain the platform. Stop fighting with technology and start using it to your ADVANTAGE! 🚀 I could tell you about my 5+ years as a Systems Engineer supporting 900+ users across enterprise and education environments. I could mention my Master’s degree, my ITIL v4 Certification, or my promise of absolute satisfaction... but I won't. :) 💼Instead, let me share the exact strategies I use to provide my clients with IMPECCABLE support for your technological PEACE OF MIND: -VIP White-Glove Support: Specialized assistance for EXECUTIVES. I handle the details; you focus on the BIG decisions. -Omnichannel & Remote Help: Instant solutions via AnyDesk/TeamViewer across Chat, Email, or Phone. -Preventive Strategy: SMART monitoring to ensure your operation NEVER stops. Prevention over reaction. -Human-Centric Training: I translate "tech-speak" into simple terms for STRESS-FREE, productive users. -LMS/Moodle: Expert in bulk enrollment and UX-focused course configuration. -Technical VA & Ops: I don't just manage tasks; I OPTIMIZE processes with Engineering precision. -Flawless Meetings: Expert setup and support for Teams, Zoom, and Webex. Technical management is SIMPLE. But it’s not easy, and it’s definitely TIME-CONSUMING. If you don't want to spend your day dealing with these headaches, you've come to the right place. As a valued client, you don't just get GUARANTEED satisfaction; you get a STRATEGIC partner and exceptional support. If you are looking for someone who is expert, CREATIVE, and highly organized—look no further. My fuel? A good cup of coffee and SATISFIED clients. ☕✨ If you understand that TIME IS MONEY, let’s talk. Just shoot me a message to discuss your project details. 📩 (🛠️ Tools and Ecosystems: Microsoft 365 & Entra ID (Azure AD) | Ticketing Systems | Connectivity | Collaborative Platforms)

Most organizations don't have a technology problem. They have an execution problem. Critical work is spread across spreadsheets, email, CRMs, project management tools, disconnected automations, and manual processes. Teams spend more time coordinating work than completing it. I help organizations design and implement operational systems that eliminate bottlenecks, automate execution, improve visibility, and create scalable workflows that teams can actually run on. My work sits at the intersection of operations, workflow design, automation, AI, and systems implementation. I don't deliver recommendations that end up in a slide deck. I build production-ready systems that improve how work gets done. What I Help Organizations Build • AI-powered operational workflows • Business process automation systems • Workflow orchestration platforms • Internal business operating systems • Operational dashboards and visibility layers • Knowledge management and document intelligence solutions • CRM and HubSpot automation • SharePoint and Microsoft 365 workflow solutions • AI copilots and retrieval-augmented knowledge systems (RAG) • Cross-functional workflow and approval systems • Resource, capacity, and operational planning tools Typical Engagements Organizations usually hire me when they are experiencing one or more of the following: • Teams are overwhelmed by manual processes • Work is falling through the cracks between departments • Existing automations are fragmented and difficult to maintain • Leadership lacks operational visibility • Growth is creating coordination challenges • AI initiatives have stalled at the pilot stage • Critical processes depend on tribal knowledge How I Work Every engagement starts with understanding the operational workflow underneath the problem. From there I design and implement systems that support execution through: • Workflow mapping and redesign • Operational data architecture • Workflow state management • Routing and escalation logic • API-driven orchestration • AI-enabled workflows • Human-in-the-loop governance • Operational reporting and visibility • Cross-functional process coordination The result is a system your team can operate confidently long after deployment. Experience Before consulting, I spent 16 years with Brother International in senior operational leadership roles with P&L responsibility across B2B wholesale, direct-to-consumer operations, channel management, and large-scale partner execution. Today I work with founders, leadership teams, agencies, consultancies, healthcare organizations, real estate operators, professional services firms, and growing businesses that need practical operational systems—not more software. Technology & Platforms AI & Automation • OpenAI • Claude • Gemini • AI Agents • Retrieval-Augmented Generation (RAG) • Workflow Automation • Prompt Engineering Operations & Workflow • Business Process Design • Workflow Orchestration • Operational Systems Architecture • Operational Dashboards • Governance & Approval Workflows • Knowledge Management Systems Development & Data • React / Next.js • TypeScript • Node.js • PostgreSQL • Supabase • REST APIs • Vector Databases Integrations • HubSpot • Microsoft 365 • SharePoint • Slack • Google Workspace • Salesforce • ClickUp • Asana • Jira • Notion • Zapier • Make • n8n Engagement Model • Discovery & Operational Assessments • Fixed-Scope Implementations • AI & Automation Projects • Workflow Modernization Initiatives • Fractional COO Support • Embedded Delivery Partnerships If your team is struggling with fragmented workflows, manual processes, operational bottlenecks, or AI initiatives that haven't reached production, let's discuss how we can build a system that delivers measurable operational results.

🔹 STRATEGIC OPERATIONS, PROCESS TRANSFORMATION & BUSINESS SYSTEMS CONSULTANT I help founder-led and growing businesses improve operations, redesign business processes, implement scalable systems, and create the operational foundations needed for sustainable growth. With 20+ years of experience in business operations, process improvement, project delivery, and systems implementation, I help organizations move from reactive operations to structured, scalable operating systems. If your business is experiencing operational bottlenecks, inconsistent execution, poor visibility, disconnected systems, or founder dependency, I can help identify the root causes and implement practical solutions. What I Do I work with business owners, executives, and leadership teams to: ✅ Analyze and redesign business processes ✅ Build scalable operating systems ✅ Improve cross-functional workflows ✅ Implement business systems and operational infrastructure ✅ Design accountability and KPI frameworks ✅ Lead software and ERP implementation initiatives ✅ Develop SOPs, knowledge bases, and training systems ✅ Improve reporting, visibility, and decision-making My focus is not simply implementing software but improving how the business operates. CORE AREAS OF EXPERTISE Business Process Reengineering & Operational Excellence • Process Analysis & Improvement • Current State / Future State Design • Gap Analysis • Workflow Optimization • Organizational Process Design • Continuous Improvement • Change Management Business Systems Architecture • Operating System Design • Workflow Architecture • Business Requirements Gathering • Functional Specifications • SOP Development • Knowledge Management Systems • Onboarding & Training Frameworks Project & Implementation Leadership • ERP Implementations • CRM Implementations • Software Deployment • Stakeholder Management • Risk & Dependency Management • Cross-Functional Coordination • Vendor Management Performance Management & Reporting • KPI Development • Business Metrics • Executive Dashboards • Operational Reporting • Process Measurement • Accountability Systems AI & Automation Capabilities I help organizations leverage AI and automation where it creates measurable business value. Capabilities include: • Context Engineering • AI-Assisted Workflow Automation • Operational Knowledge Assistants • AI-Powered Reporting & Insights • Business Process Automation • Prompt Engineering for Business Operations • Workflow Intelligence & Process Audits • Automation Opportunity Assessments Tools include: ChatGPT | Microsoft Copilot | Google Gemini | Google NotebookLM | Zapier | AI Productivity Platforms PLATFORMS & SYSTEMS ERP / CRM • NetSuite (Admin & Project Management) | Odoo| Salesforce | Zoho | HubSpot Project & Workflow Management • Asana| Monday dot com | Trello | Jira | Avaza Process Mapping & Documentation • Lucidchart | Microsoft Visio | Notion Business Intelligence & Analysis • Excel | Google Sheets | Reporting & KPI Systems PROFESSIONAL BACKGROUND ✔ 20+ years in business operations, strategy, and project delivery ✔ 14+ years in senior leadership and operational management ✔ MBA - United States – Business Process Reengineering & General Management ✔ Bachelor of Science – Computer Science ✔ $100K+ Earned on Upwork ✔ 100% Job Success Score ✔ Top Rated Plus CERTIFICATIONS & EXECUTIVE TRAINING • Generative AI for Project Managers – IBM (2026) - Generative AI: Introduction and Applications - Generative AI: Prompt Engineering - Generative AI: Unleash Your Project Management Potential • Managing Projects in Notion – Coursera Project Network (2025) • Business Metrics for Data-Driven Companies – Duke University (2025) • Use RACI Charts for Work Management with Asana – Coursera Project Network (2025) • Improve Efficiency in Asana for Project Managers – Coursera Project Network (2025) • AI for Everyone – DeepLearning.ai (2024) • Oracle NetSuite Partner SuiteSuccess Methodology – Oracle University (2024) • Jira Fundamentals Training – Atlassian (2024) • Managing the Company of the Future – University of London (2022) • Design Thinking for Innovation – University of Virginia Darden (2022) • Digital Transformation – Boston Consulting Group (2021) 💡 Whether you’re implementing a new system, redesigning a business process, scaling operations, or building a more structured operating model, I can help turn complexity into clarity and execution.

I help small and mid-sized businesses build secure, reliable technology systems and automate the work that slows their teams down. I’m a U.S.-based IT consultant and developer with more than 20 years of experience across Microsoft 365, Google Workspace, cybersecurity, networking, database development, API integrations, and workplace automation. I’ve supported more than 100 organizations in legal, finance, healthcare, consulting, and other professional services. My work includes: • Microsoft 365 and Google Workspace administration and migrations • Microsoft Intune, Entra ID, SSO, MFA, and endpoint management • NinjaOne, SentinelOne, CrowdStrike, and remote IT support • Email deliverability, SPF, DKIM, DMARC, BIMI, and DNS remediation • Cloudflare Zero Trust, WAF, SSL/TLS, tunnels, and access controls • Ubiquiti, Meraki, VPN, Wi-Fi, and multi-location network infrastructure • Custom database development and data-driven business applications • API integrations and custom development • n8n workflows, workplace automation, and AI-powered business processes • Claude, Claude Code, MCP, LLM integrations, and AI agent workflows • Automated onboarding, offboarding, reporting, document generation, and notifications I focus on practical outcomes: reducing manual work, improving security, connecting disconnected systems, and creating reliable processes that are easy to manage after handoff. For automation projects, I can design workflows that connect email, meetings, CRMs, databases, Microsoft 365, Google Workspace, Slack, and other business platforms. I also build custom API and database-backed solutions when off-the-shelf automation tools are not enough. For IT and security projects, I assess the current environment, identify risks, recommend the right architecture, implement the solution, and provide clear documentation. I support technical controls and documentation for organizations working toward SOC 2, HIPAA, ISO 27001, CMMC, and similar compliance requirements. Clients hire me when they need senior-level technical help without outsourcing the work to a large, impersonal team. I handle projects directly, communicate clearly, and stay involved through testing, documentation, and handoff. Send me a message to schedule a quick call. I’ll help you understand the problem, identify the best path forward, and determine whether the next step is troubleshooting, automation, migration, development, or ongoing IT support.