Hire the Best Sparta Systems TrackWise Specialists

IT Support and Customer Support Specialist with experience supporting end users, business clients, and customers across MSP, Microsoft 365, SaaS, e-commerce, POS, and remote business environments. I provide support through phone, email, live chat, Slack, ticketing systems, and remote-access sessions. I troubleshoot technical issues, manage support queues, support onboarding and offboarding, document work clearly, and maintain ownership through resolution or appropriate escalation. My technical experience includes Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID, MFA, Active Directory, Windows, Windows Server, user accounts and permissions, endpoint support, printers, VoIP, DNS, DHCP, VPN, networking, RMM tools, EDR, backups, and Tier 1–2 end-user support. I also contribute to IT projects involving Microsoft 365 administration, endpoint security, application approvals, monitoring policies, user migrations, documentation improvements, SOPs, knowledge base articles, and user training. I have worked with ConnectWise, Autotask, HaloPSA, NinjaOne, N-able, Datto RMM, IT Glue, Hudu, ITBoost, Scribe, AutoElevate, TeamViewer, AnyDesk, ThreatLocker, Huntress, Proofpoint, Mimecast, Zendesk, Freshdesk, Gorgias, HubSpot, Jira, Slack, 3CX, and RingCentral. My customer-support experience includes SaaS onboarding, account assistance, product guidance, e-commerce orders, delivery issues, returns, refunds, exchanges, and customer follow-up through phone, email, and chat. I am looking to join a remote team on a long-term, part-time, or full-time basis. I am comfortable working across different time zones and have a quiet workspace with reliable fibre internet offering 250 Mbps download and 200 Mbps upload speeds. I am dependable, detail-oriented, calm under pressure, and focused on clear communication, accurate documentation, ownership, and follow-through.

EDI professional with 20+ years of experience with extensive knowledge of EDI standards, mapping standards, trading partner setup, and end-to-end testing. Experience working with various VAN’s (Open Text, Liasion, GHX, etc.) and EDI Providers (SPS Commerce, True Commerce, PipeChain, etc.) Background serves the Healthcare, Warehousing, Transportation, 3PL, Retail, and Grocery industries. Expert of gathering business requirements, and streamlining processes. Highly skilled to create and implement EDI best practices/processes/procedures as well as root cause analysis. Knowledgeable with both WMS and TMS, as well as numerous ERP’s ( NetSuite, Prelude, P21, Kinetic). Experience consists of managing EDI relationships, testing, post support production, establishing and maintaining EDI communications (VAN, FTP, SFTP, HTTP, AS2), and overseeing the day-to-day EDI tasks. Highly familiar with the following transaction sets: 110, 180, 204, 210, 211, 212, 214, 270, 271, 310, 315, 810, 812, 820, 824, 832, 837, 844, 845, 846, 849, 850, 852, 855, 856, 864, 867, 880, 888, 889, 940, 943, 944, 945, 947, 990, and 997.

Over the past several years I have been building hands-on experience supporting organizations with day-to-day cloud operations, user lifecycle management, security administration, and endpoint management across Microsoft, Google, and cloud-native environments. Along the way I have ⮚ Built hands-on professional experience administering Microsoft 365 and Google Workspace environments, including user provisioning and deprovisioning, license management, security policy administration, mail and collaboration platform support, and day-to-day tenant management; ⮚ Worked extensively with identity and access management technologies including Microsoft Entra ID, SSO integrations, SCIM provisioning, MFA enforcement, conditional access policies, group-based access management, and automated user lifecycle workflows across multiple SaaS platforms; ⮚ Managed endpoint administration across Windows, macOS, iOS, and mobile environments using Microsoft Intune, Mosyle MDM, Apple Business Manager, and modern device management frameworks focused on compliance, enrollment automation, and policy enforcement; ⮚ Developed practical cloud infrastructure knowledge in Microsoft Azure and AWS, working with networking, resource governance, cloud security controls, infrastructure deployment, backup solutions, and supporting cloud environments for both internal operations and customer-facing systems; ⮚ Built experience supporting security-conscious environments through implementation of endpoint security solutions, identity security policies, monitoring platforms, email security systems, backup and recovery solutions, and operational security practices designed around modern cloud-first organizations; ⮚ Continued investing heavily in professional development through certifications and independent study, covering Microsoft Azure administration and architecture, AWS cloud infrastructure, infrastructure automation, scripting with PowerShell and Bash, and security operations practices used in modern IT environments. My background working in both customer-facing and technical roles has given me strong communication skills, adaptability, and the ability to work effectively in remote environments where ownership and reliability matter. I work comfortably with both technical teams and non-technical stakeholders, and I genuinely enjoy solving operational problems that make organizations run more efficiently and securely. I’d be happy to discuss how I can help support your business.

I help SaaS companies, agencies, and government teams deliver complex technical projects on time — without the chaos. 15 years across Fortune 100 (Hewlett Packard Enterprise) and US government digital transformation (Granicus). At HPE I ran a multi-billion-dollar global portfolio across 150+ countries and cut deployment timelines by 20%. At Granicus I led public-sector digitization that changed how citizens reach essential services. On UpWork: 22+ projects · 5,000+ hours · 100% Job Success. I now operate as SOTO⟂DEV — a doctrine-driven technical practice for businesses that have outgrown chaos. Most automation and software breaks within a year because it was built to demo, not to last. I work the opposite way: documentation-first, maintainable by your team, designed to outlive the technology it runs on. What I deliver – End-to-end project management (discovery → UAT → rollout) for SaaS and public-sector engagements – Custom software & web apps — SaaS products, internal tooling, operational dashboards – Automation architecture (n8n, Make, custom) with runbooks your team can actually maintain – AI-assisted workflows (OpenAI, Anthropic) wired into your real CRM, not a toy demo – Chatwoot deployments — multi-inbox, multi-agent, white-label-ready – CRM optimization, SaaS operations, agile/sprint planning, cross-functional coordination – Fractional technical operator engagements for founders and ops leaders who need a steady hand How I work – Written scope before any code. Written handoff after. – Every system ships with a runbook, a recovery procedure, and a change log. – Stakeholder communication tuned for both engineering teams and executive audiences. – I optimize for the third year of the system, not the first week. Who I am Bilingual EN/ES, based in San José, Costa Rica (GMT-6). Available for US and EU time zones. Operating under a written doctrine — clients see it on day one, because the same standards that govern my code govern the engagement. If you need a senior operator who's done this at Fortune 100 and government scale, won't disappear on you, and ships systems built to last — let's talk.

Is your Zendesk set up properly - or just set up? Most support teams are using 20% of what Zendesk can do. I help companies unlock the rest. I've spent 4+ years as the sole Zendesk owner for Proton one of Europe's fastest-growing privacy tech companies managing a full CS operation for 100+ agents across 8 product lines. I built it from scratch and kept it running at scale for handling 2K tickets monthly and rasing Here's what I can do for you: Full Zendesk setup from zero - channels, routing, SLAs, automations, macros, ticket fields ✅ AI chatbot configuration complex multi-turn dialogues, Zendesk AutoAssist copilot ✅ Integrations REST API, webhooks, Slack, Freshdesk, Calendly and more ✅ Knowledge base structure self-service that actually deflects tickets ✅ KPI dashboards and reporting data your team can act on ✅ Ongoing admin and optimisation retainer or one-off I work fast, document everything, and hand over solutions your team can actually maintain. Based in North Macedonia (CET timezone). Available now. Let's talk about what you need. Rate: Change to $40/hour

With a robust background spanning 10 years in the BPO/ITO industry, I have cultivated extensive expertise in customer-centric roles. Over the past 6 years, I have honed my proficiency in Microsoft 365, navigating its suite of tools to optimize productivity and foster collaborative work environments. As a highly trainable and motivated professional, I am committed to ongoing learning and poised to contribute my diverse skill set to drive organizational success and achieve excellence. Microsoft Certifications: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified Teams Administrator Associate (MS 700) Microsoft Certified M365 Fundamentals (MS 900) Microsoft Certified Azure Fundamentals (AZ 900) Microsoft Certified Security, Compliance and Identity (SC 900) * Specializes in Exchange Online * Intune Management * Security and Compliance * Microsoft subscriptions that fits the business needs * SharePoint online * Microsoft Teams * DNS setup to office 365 * Azure fundamentals * Data migration * Troubleshooting office 365 apps and Windows 10, 8 and 7, MAC OSX. * Mobile Device Management * Identity and Access Management * DLP / Labelling Experienced with the following tools commonly used by MSPs or MSSPS: • KaseyaOne products • ConnectWise PSA • AutoTask • Datto RMM • NinjaOne • LogMeIn • Quick Assist • ServiceNow • Dynamics 365 • Zendesk • Gorgias • Salesforce • ThreatLocker • EasyDMARC • EncryptTitan/ArcTitan/SpamTitan • Senteon