Multitalented Virtual Assistant | Administrative, Operations & Client Support Expert
Hello! I’m Elizabeth, a motivated and detail-oriented Virtual Assistant specializing in business and administrative support.
I have over 8 years of experience working with clients on various administrative, marketing, and content-related tasks. This has strengthened my ability to manage multiple responsibilities, communicate clearly, and provide professional, high-quality results.
I help founders, executives, and growing teams stay organized, responsive, and focused by managing the moving parts behind their business—from operations and admin to client communication and workflow execution.
➡️🌟Why clients choose me:
✅Reliable and deadline-driven
✅Detail-oriented with a strong focus on accuracy
✅Tech-savvy (100+ tools mastered)
✅Proactive problem-solver
✅Friendly, professional, and easy to work with
Services I Offer
Administrative & Executive Support
✅Calendar management, scheduling, and appointments
✅Email handling and inbox organization
✅Travel arrangements and expense tracking
✅Document preparation, formatting, and editing (Word, Excel, Google Workspace)
✅Reports and presentations (PowerPoint, Canva, Google Slides)
✅Transcription, note-taking, and meeting summaries
✅File organization and cloud management (Google Drive, Dropbox, OneDrive)
✅HR support: CV screening, recruitment, onboarding
Data Entry, Research & Lead Generation
✅Accurate data entry (Excel, Google Sheets, CRM systems)
✅Data cleaning, formatting, and validation
✅Market research and competitor analysis
✅Contact list building and targeted prospect research
✅LinkedIn outreach and Sales Navigator campaigns
✅Data scraping and extraction
Email Management & Marketing
✅Inbox organization and professional responses
✅Email campaign writing and design
✅Automation setup and list segmentation
✅Experience with Mailchimp, ActiveCampaign, ConvertKit, and Klaviyo
Customer Service & Chat Support
✅Email, phone, and live chat support
✅Ticketing systems (Zendesk, Freshdesk, Gorgias)
✅Complaint resolution and refund processing
✅Customer follow-ups and relationship management
Tools I Use Daily
Google Workspace, Microsoft 365, Notion, Trello, Asana, ClickUp, Zendesk, Salesforce, HubSpot, Zoho, Airtable, Calendly, Canva, WordPress, Slack, Zoom
➡️🌟How I Work:
I don’t just complete tasks—I stay ahead of them. I proactively identify issues before they become problems, keep communication clear and structured, and build systems that ensure nothing falls through the cracks. I adapt quickly to your workflow and business needs.
I’m excited about the opportunity to partner with you and help bring your vision to life.
Let’s connect and discuss how I can support your business.
Human Resource Management
Microsoft Office
Office Design
HR & Business Services
Human Resources
Virtual Assistance
Administrative Support
Brendah M.
Nairobi, Kenya
$45/hr
5.0
1 jobs
I will be your virtual HR assistant, human resource recruiter, HR manager, or consulting
My name is Brendah Mwika, a Human Resources Professional with 5+ years of experience helping small businesses and startups build strong people systems and improve operational effectiveness. I specialize in reviewing existing HR functions, recommending improvements, and implementing efficient structures that enhance performance and compliance.
Services I Provide:
• Recruitment and Onboarding
• Custom HR Forms and Policies
• HR Strategy Development
• Process and Program Design
• Employee Engagement & Performance Management
• Job Descriptions, SOPs, and HR Letters
• HRIS Management & Trend Research
Why Work With Me:
*5+ years of HR experience
* Strong analytical and communication skills
* Honest, objective, and actionable feedback
* A reliable partner dedicated to your business success
Core Expertise:
HR Information Systems (HRIS)// Skilled in Bamboo HR, Odoo, and other ERP modules for efficient HR management//Training & Development//Strategic HR Planning & Talent Management//Labour Laws Compliance//Analytical & Administrative Skills
Tools I have used:
Sourcing - LinkedIn Recruiter, Upwork, GitHub
ATS Systems- ICIMS, Greenhouse, Workable, Monday.com
CRM- Salesforce, Airtable
Collaboration Tools- Slack, TeamViewer, Zoom, Google Hangouts
Recruiting
TalentGuard Performance Management
Analytics
HR Policy
HR System Management
Annet W.
Nairobi, Kenya
$10/hr
5.0
2 jobs
I help growing companies, multinationals, NGOs, and startups run compliant, efficient, and people-centered HR operations without the cost of a full in-house HR team.
I’m a CHRP-K certified HR Operations Manager and Strategic HR Consultant with 8+ years of experience delivering end-to-end HR solutions across healthcare, industrial, financial services, technology, and government projects in Kenya and internationally.
Currently, I lead HR operations and analytics for Africa Management Solutions Ltd (AMSOL), partnering with regional and global clients on HR outsourcing, payroll, compliance, workforce planning, and HR transformation.
What I help clients with:
✅ End-to-end HR outsourcing (remote & on-site teams)
✅ Payroll management & statutory compliance
✅ Recruitment & onboarding (volume & specialist roles)
✅ HR policies, employee handbooks & compliance frameworks
✅ Performance management & succession planning
✅ HRIS setup, automation & reporting (Bamboohr,Zoho,SAP, Sage 300, Sapama ERP, Employment Hero,workpay.)
✅ Employee relations, disciplinary processes & labor law advisory
I’m known for being hands-on, reliable, and detail-driven, while still thinking strategically about people, culture, and business outcomes.
I’ve successfully:
Led a government recruitment project of 154 staff with a team of 97 recruiters
Managed payrolls, commissions, overtime, and per diems for large operational teams
Set up HR operations and compliance frameworks in new markets (including Rwanda)
Supported healthcare institutions with critical talent hiring and workforce continuity
Whether you need ongoing HR support, a one-off HR setup, or urgent compliance help, I bring structure, clarity, and confidence to your people operations.
📩 Let’s talk about how I can support your business.
Compensation & Benefits
Employee Relations
HR Policy
HR Cloud People
HR System Management
HR & Business Services
HR & Recruiting Software
Employee Engagement
Performance Management
Workforce Management
Organizational Development
Salary & Benefits Benchmarking
Business Process Outsourcing
Policy Development
HRM Labs HRIS
Eunice G.
Nairobi, Kenya
$30/hr
5.0
25 jobs
A HR professional recognized as an Expert Vetted / Top Rated Plus talent on the Upwork platform with over six years of experience in recruiting and human resources. My expertise extends to partnering with Fortune 500 clients to streamline their HR processes and find top-tier talent. I have successfully completed numerous projects on Upwork, delivering tangible results and building strong client relationships.
Key Skills:
- Talent Acquisition: Proven track record in sourcing, interviewing, and hiring exceptional candidates across various industries.
- HR Strategy: Creating customized HR strategies to align with business objectives, resulting in improved productivity and retention.
- Employee Relations: Resolving conflicts, enhancing workplace culture, and fostering a positive work environment.
- Compliance: Ensuring clients adhere to labor laws, regulations, and best practices.
- Onboarding and Training: Developing onboarding programs and training modules that accelerate employee integration and growth.
- Data-Driven Decisions: Using data analytics to make informed HR decisions and enhance organizational performance.
Software and Systems:
- Recruiting Platforms:- LinkedIn, Indeed, Upwork, Glassdoor, Stack Overflow, GitHub
- ATS Systems:- ICIMS, ZOHO, Bamboo HR, Jobvite, Workable,Jazz HR, Fountain
- CRM Systems:- Odoo, Salesforce, Microsoft Dynamics 365, Monday.com.
- Collaboration Tools: Slack, Team Viewer, Zoom, Google Meet, Hangouts
- Google Drive ( Google Docs, Google Sheets, Google Slides, Templates, Google Forms)
I'm passionate about contributing to business's success by optimizing their HR processes and finding the best talent. If you're looking for a dedicated HR practitioner and recruiter with Fortune 500 experience, feel free to message me. Let's discuss how I can contribute to your success!
Regards
Eunice
Human Resource Management
Recruiting
Candidate Recommendation
Candidate Interviewing
Tech & IT
LinkedIn Recruiting
Candidate Source List
Sourcing
Human Resources Strategy
Staff Recruitment & Management
Candidate Management
Candidate Sourcing
Boolean Search
Resume Screening
Christine M.
Nairobi, Kenya
$30/hr
5.0
3 jobs
I am a Certified Human Resources Officer (PHRM) with over 25 years professional experience in the field of Human Resources and Administration Management.
I have extensive experience in managing staffing for both national and international staff, developing and supporting the performance management process, developing and implementing Human Resources and Human Resources Development policies, budget reviews, including employee relations/staff welfare.
I have served in various capacities in the Human Resources field including Managerial and Supervisory roles with a number of International Organizations including 11 years with a UN Agency. I am therefore familiar and conversant with the UN staff rules and regulations.
I have remarkable interpersonal, organizational and time management skills, with high level of integrity and respect for diversity. I have attended training in conflict management and have successfully applied the skills in my many years of working experience.
I have excellent planning and organizational skills that have helped me organize my work and the teams I work with to deliver services in an efficient and timely manner.
I am a well rounded up Human Resources individual with excellent data entry skills and writing skills.
I specialize in:
• Recruitment and onboarding (local and international talent)
• HR policy & employee handbook development
• Personnel file audits & compliance alignment
• Employee relations & performance systems
• Benefits & leave management frameworks
• HR operations support (record-keeping, compliance, process design)
• Emergency and relocation planning (where applicable)
I bring clarity, structure, and HR strategy to companies looking to build or strengthen their HR foundation — whether you're a growing SME, a start-up, or a global non-profit.
Recruiting
HR & Business Services
Continuing Professional Development
Career Coaching
Management Consulting
Performance Management
Staff Development
Staffing Needs
Staff Orientation & Onboarding Materials
Staff Recruitment & Management
Salary Survey
Salary & Benefits Benchmarking
Personnel Selection
Training & Development
Training Needs Analysis
Nadja N.
Nairobi, Kenya
$100/hr
5.0
52 jobs
As top 1% Expert-Vetted Career Coach, Recruiter, HR Consulting expert and former Upwork with 10 years of experience, I can help you with strategic hiring, HR solutions, and career growth just like I've done it for close to 10,000 other professionals worldwide.
◈ **Human Resources & Recruitment** 🧩
I support remote, hybrid, and international teams by:
- 📋 Crafting targeted job posts to attract ideal candidates on Upwork, Seek, and more
- 🔎 Pre-screening, interviewing, and securing top-tier talent
- 📈 Building talent pools and evaluating soft and hard skills
- ⚙️ Designing efficient selection processes
- 🌐 Leading and managing remote teams
- 🎓 Creating engaging content, workshops, and webinars to drive team growth and motivation
◈ **Freelance, Career & Executive Coaching** 🚀
With extensive experience coaching thousands of professionals, I can guide you to:
- 🌱 Expand your businesses and overcome any professional challenges
- 🛠 Launch your freelancing career or navigate career transitions
- 🎤 Hone your interview skills through tips, mock interviews, and best practices
- 💼 Discover your unique value propositions for negotiation success
- ✍️ Create an impactful resume, Upwork and LinkedIn profile, and proposals and cover letters
- 🎯 Reach your professional goal, whatever it may be
Driven by a growth mindset and commitment to continuous improvement, I've built my own independent consultancy to empower others with the knowledge and confidence to thrive.
If this aligns with your needs, feel free to reach out—I’m here to help you succeed.
Human Resources Consulting
Recruiting
Employee Motivation
Career Coaching
Candidate Evaluation
Resume Screening
Candidate Interviewing
Candidate Interview Consulting
Interview Training
Mock Interview
Recruiting Process Consulting
Internet Recruiting
Coaching
Human Resources Strategy
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