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Relevant Experience (Off-Upwork) - Revenue Operations, Sales Operations, CRM Administration, Reporting, and Process Optimization Specialist with 8+ years of experience supporting revenue-generating teams across SaaS and technology organizations. I help companies streamline revenue operations, improve data quality, optimize business processes, and provide actionable reporting that enables better decision-making. My experience spans Revenue Operations, Sales Operations, Renewals, Deal Desk, Order Management, CRM Administration, and Customer Operations. Most recently, I support a Revenue Operations team in a remote contract role, where I manage operational requests across GTM systems, build and maintain dashboards and reports, support CRM and system administration activities, analyze operational data, and assist with process improvement initiatives. I also manage user onboarding and access provisioning for revenue technology platforms, including LeanData and other sales and operations tools, ensuring teams have the appropriate system access and support needed to operate efficiently. Throughout my career, I have partnered closely with Sales, Customer Success, Finance, and Operations teams to manage contract renewals, pricing and quoting processes, CRM maintenance, reporting, workflow improvements, and customer-facing operational activities. Core Expertise: • Revenue Operations (RevOps) • Sales Operations • CRM Administration • Salesforce & Salesforce CPQ • Microsoft Dynamics • LeanData Administration • Dashboard & Report Development • Data Analysis & Data Quality Management • Contract Renewals • Quoting & Pricing Support • Deal Desk Operations • Order Management • Process Documentation & Optimization • User Onboarding & Access Management • Cross-Functional Stakeholder Management Tools & Platforms: Salesforce, Salesforce CPQ, LeanData, Microsoft Dynamics, Oracle, NetSuite, Microsoft Excel, Google Workspace, ChatGPT, and business reporting tools. I am known for being highly organized, detail-oriented, dependable, and capable of working independently in remote environments while maintaining strong communication with stakeholders across multiple functions and time zones.

👨🏻‍💻 Need someone who can build systems, automate workflows, manage data, support IT operations, and generate engaging content — all in one? I help businesses eliminate manual processes, organize their operations, improve workflow visibility, and enhance their branding with structured systems and creative digital tools. With hands-on experience in Power Platform solutions (integrated with SharePoint), Power Automate workflows, Azure DevOps task tracking, ServiceNow ticket facilitation, high-accuracy data management, Canva video editing, ElevenLabs voice projects, and AI-powered content generation using Copilot/ChatGPT, I bring both technical and creative value to your team. I don’t just complete tasks — I create organized systems and content that make your business run smoother and look more professional. 🌟 What I Bring to Your Team 💎 Power Platform Solutions & Workflow Automation ✔ Build Power Platform solutions with SharePoint integration ✔ Create automated workflows using Power Automate ✔ Automate approvals, notifications, and task assignments ✔ Replace manual trackers with digital systems ✔ Standardize and streamline internal processes ✔ Improve visibility through structured tracking tools 💎 Data Entry & Excel Management ✔ Fast and accurate data entry into spreadsheets and systems ✔ Advanced Microsoft Excel knowledge (formulas, formatting, structured tables) ✔ Clean, organize, and standardize datasets ✔ Create task trackers and reporting sheets ✔ Categorize and input high volumes of tickets or records ✔ Perform real-time updates and verification 💎 Task & Project Tracking (Azure DevOps) ✔ Manage and monitor work items in Azure DevOps ✔ Track task progress and updates ✔ Maintain structured documentation ✔ Ensure alignment of deadlines and deliverables ✔ Support workflow transparency across teams 💎 IT Service & Ticket Facilitation (ServiceNow) ✔ Facilitate and manage ServiceNow tickets ✔ Dispatch and categorize service requests accurately ✔ Track ticket progress and maintain documentation ✔ Support incident coordination and communication ✔ Ensure organized workflow handling 💎 Administrative & Operational Support ✔ Schedule and calendar management ✔ Email coordination and follow-ups ✔ Documentation and reporting assistance ✔ Process documentation and organization ✔ General administrative support 💎 Research & Process Support ✔ Conduct structured online research ✔ Summarize findings clearly and concisely ✔ Support recurring operational tasks ✔ Assist with reporting and documentation needs 💎 Creative & AI-Powered Content Support ✔ Canva video editing for presentations, social media, and branded content ✔ ElevenLabs for voice and audio projects ✔ Copilot/ChatGPT for content generation, documentation, and creative writing ✔ Enhance workflow documentation with engaging visuals and audio ✔ Support teams with professional content aligned to brand identity 🚀 Why Clients Choose Me ✔ Detail-oriented and process-driven ✔ Strong technical + creative combination ✔ Quick learner of new systems and tools ✔ Comfortable in fast-paced IT environments ✔ Focused on efficiency, accuracy, and professional results You’re not just hiring an admin. You’re hiring someone who can build systems, support IT operations, and create content that elevates your brand. ❌ Manual processes and disorganized workflows cost time and money. ✅ Let me help you automate, structure, and streamline your operations — while making them look professional. 📩 Message me — I’d be happy to discuss how I can add value to your team.

With over 10 years of hands-on experience managing Microsoft 365, Google Workspace, Zoho Mail, and ESP/MSP environments for real-world businesses, I ensure your systems run smoothly, securely, and efficiently. I hold professional certifications including Google IT Support Specialist, IBM IT Support Professional, and Microsoft IT Support Certification, which have equipped me with in-depth expertise in troubleshooting, cloud integration, and enterprise-level IT management. Over the years, I’ve supported 100+ clients with server setups, email and DNS configurations, cloud migration, and ongoing system monitoring, enabling businesses to focus on growth without worrying about IT challenges. What I Do ✅ IT & Cloud Systems Support ✔️ Server management: cPanel, WHM, DirectAdmin ✔️ AWS, Azure, and GCP setup, integration, and monitoring ✔️ Email and DNS troubleshooting (SPF, DKIM, DMARC) ✔️ IT Support / Helpdesk Support ✔️ MSP (Managed Services Provider) Support ✔️ Level 1 Service Desk Support ✔️ Google Workspace, and Zoho Admin ✔️ Microsoft 365 Administration ✔️ Azure Active Directory (Entra ID) ✔️ Exchange Online Administration ✔️ SharePoint Online Support ✔️ OneDrive for Business Support ✔️ Microsoft Teams Support ✔️ Microsoft Intune (Endpoint Manager) ✔️ Windows 10 Support ✔️ Windows 11 Support ✔️ macOS Support ✔️ User Onboarding & Offboarding ✔️ Password Reset & MFA Troubleshooting ✔️ License Management (Microsoft 365) ✔️ Remote Desktop Support ✔️ ConnectWise Manage ✔️ ConnectWise RMM ✔️ Ticket Management & SLA Handling ✔️ Customer Service & End-User Support ✔️ Technical Documentation (Confluence) ✔️ Basic Cybersecurity Awareness ✅ WordPress & Hosting Support ✔️ Website migration with zero downtime ✔️ Monthly maintenance, backups, and security updates ✔️ Malware removal and performance optimization ✔️ SSL setup, DNS configuration, and uptime monitoring ✔️ Expertise with Elementor, Bricks, Divi, and WPBakery Why Clients Work With Me ~~~~~~~~~~~~~~~~~~~~~~~~~~ ✔️ Fast, reliable communication (response under 24 hours) ✔️ Clear, step-by-step documentation for every task ✔️ Proven track record: 12+ completed Upwork jobs with 5-star feedback ✔️ Available 30+ hrs/week for long-term or recurring support Let’s connect and make your IT infrastructure and WordPress website faster, safer, and easier to manage.

With over a decade in IT and a specialization in Jamf and mobile device management, I deliver top-notch expertise to streamline your deployments and automation processes. 🥇Expert-Vetted ✅ Highest earnings & rating for Jamf Freelancer ✅ 100+ Jamf Pro deployments ✅ 60+ Intune deployments ⚙️ Zero-Touch Deployments: Expert in macOS setups with DEPNotify & Jamf Connect Notify ⚙️ Advanced Scripting: Enhance Jamf workflows with custom scripts ⚙️ Jamf Connect & SSO Integration: Seamless workflows with Okta, Entra ID, and GSuite ⚙️ Custom Scripting & pkg Creation: Tailored solutions for your unique needs 💼 Okta SSO | 💼 Entra ID SSO | 💼 Google Workspace Federation ⏱ Full-time Independent Freelancer 🏢 Supporting deployments and automation for 5 large Jamf MSPs. 🗣 Communication is key – I prioritize clear and consistent communication to ensure project success. A diverse Systems Engineer with 11+ years of experience in developing and maintaining IT systems, and 10 years of experience in mobile device management. Technical expertise spreads across server and backup administration, cloud security, software support, asset management, vendor management, and customer support. Specializes in saving man-hours and money for the enterprise.