Hire the Best inContact Specialists

I am a certified developer with experience in building contact center IVR's for small and large sized businesses. If you're trying to win work, list your services or call flows that you want for you to expand or improved your line of business - I can help! *I'm experienced in Studio Building basically on Java language. *I'm experienced and certified in building RingCentral UCaaS and CCaaS IVRs and Call Flow logics. *I can also do digital assistant for your needs. *Helpdesk and Support for Technical Tickets related to platforms issue. *Can fully managed the Unified Comms and Contact Center platform all at once. *I'm fully project manage your brief from start to finish. *Regular communication is a must, so let's keep in touch!

CRM & ERP automation specialist focused on improving revenue operations, data integrity, and workflow efficiency. Experienced in DealCloud CRM, ERPNext, Python, and business process optimization across sales and operations systems. I help teams reduce manual work and build scalable, reliable systems that improve visibility and decision-making. What I Can Help You With: 📋DealCloud CRM setup, management, and optimization 📊CRM data cleaning, validation, and reporting support 🤝Customer service support & client communication handling ⚙️ERPNext customization (Client Scripts, Server Scripts, Custom Doctypes, Workflows) 🐍Python automation for business processes and integrations 🌐JavaScript enhancements for UI and client-side logic 🔁Workflow automation (approvals, tracking, notifications) 📈Dashboards, reporting, and operational visibility improvements 🛠️Troubleshooting and system optimization

📌 Available 24/7 | Contact me via invitation, offer, or message on Upwork. Hello! I am a detail-oriented and tech-savvy Virtual Assistant & Data Entry Specialist with over 6 years of remote freelancing experience across global platforms. I help businesses, entrepreneurs, law firms, and teams save time by handling day-to-day admin, customer support, lead generation, CRM & database management, email handling and admin support with speed and precision. 💼 Data Entry & Administrative Support Calendar management, scheduling & meeting coordination Email management & inbox organization File organization & cloud document handling (Google Drive, Dropbox) Customer support & administrative assistance Web research, lead generation & contact list building Data cleaning, formatting, and validation Data mining, data collection & database management Market research & online research ⚙️CRM Management & Automation CRM setup, customization & onboarding Data entry, cleanup, deduplication, tagging & segmentation Lead management, pipeline tracking & follow-ups Workflow automation & business process optimization CRM migration & integration support Email marketing automation (Mailchimp, Klaviyo, ActiveCampaign) CRM Tools: HubSpot, Zoho CRM, Salesforce, GoHighLevel (GHL), Podio, Housecall Pro, ServiceTitan ⚖️ Legal Support & Legal CRM Management Administrative support for attorneys & law firms Legal document organization & case file management Client intake processing & legal data entry Contract handling, court forms & case documentation Legal research & records management Legal CRMs: Clio, MyCase, Lawmatics, PracticePanther, Filevine, Smokeball, Everlaw Client intake automation Case tracking & task management Legal billing, time-entry & workflow automation 📩 Let’s Collaborate Looking for a reliable Virtual Assistant, CRM expert, Data Entry specialist, or Legal Support professional? Let's connect and discuss how I can help streamline your business operations and boost productivity!

If you're looking for a reliable, detail-driven NDIS operations expert to streamline your backend, you're in the right place. With over 5 years of hands-on remote experience, I help Australian NDIS providers run smooth, compliant, and efficient operations - so they can focus on delivering quality care. 💼 What I Do: I’m a Remote NDIS Operations Specialist with a proven track record of supporting registered NDIS providers in managing their daily workflows, reducing errors, and meeting compliance requirements. 🔍 Core Expertise: Rostering & Scheduling - Creating optimized shift plans using tools like MYP, BrevityCare, VisualCare, ShiftCare, CareMaster, and Deputy Payroll & Bookkeeping - Processing payrolls in compliance with the SCHADS Award and tracking entitlements Billing & Claiming - Submitting bulk claims via PRODA / MyPlace and ensuring quick turnaround with minimal rejections Accounts Payable & Receivable - Managing invoices, reconciliations, and expense tracking using tools like Xero HR Assistance - Supporting with onboarding, timesheets, staff records, and compliance NDIS Legislation & Compliance - Staying updated with NDIS policies and applying changes to operations Admin Support - Managing email communications, documentation, and SOPs remotely 📈 Achievements: - Managed rosters for 500+ support workers, reducing scheduling conflicts by 20% - Achieved 96% first-time approval rate on over 1,000+ monthly NDIS claim submissions - Reduced payroll errors by 95% with strict SCHADS Award adherence - Supported NDIS audits by maintaining 100% up-to-date compliance documentation 💡 Why Clients Work with Me: I work independently and proactively, require minimal supervision, and bring maximum clarity to the backend of your business. With deep knowledge of the NDIS space, I don’t just "do tasks" — I bring systems thinking, problem-solving, and consistency. 🤝 Let’s Work Together: If you're an NDIS provider looking to delegate rostering, claims, payroll, or admin with full confidence, I’d love to connect. Let’s streamline your operations and support your team, so you can serve your participants better.

Hi, I’m Salve, an Executive Assistant and Operations Partner with 8+ years of experience supporting founders, executives, and fast-growing teams across operations, billing, customer success, and executive support. I help keep businesses organized and running smoothly through executive coordination, CRM management, billing, invoicing, renewals, client follow-ups, and day-to-day operations. I stay ahead of moving priorities, create structure where needed, and make sure nothing slips through the cracks. I also build effective operational systems, including Google Sheets trackers with formulas and conditional formatting to monitor billing, renewals, follow-ups, client calls, workflow visibility, etc What I Can Support Billing & Customer Operations • Stripe invoicing, payment tracking, refunds, and reconciliation • Subscription tracking, renewals, and collections follow-ups • Customer onboarding and retention workflows • CRM updates and customer lifecycle management Executive & Operations Support • Calendar and inbox management • Scheduling, logistics, and coordination • Meeting notes, action items, and follow-ups • SOP creation and workflow improvement • Payroll management and processing CRM & Systems Management • Salesforce, HubSpot, Pipedrive, Keap, Go High Level, Buildium • Pipeline management and data organization • Reporting dashboards and operational trackers Customer Success & Communication • Client onboarding and relationship management • B2B/B2C customer support via phone, email and chat • Professional client communication and follow-through Tools & Platforms Stripe, Quickbooks, Xero, Salesforce, HubSpot, Go High Level, Keap, Buildium Google Workspace, Microsoft Office, ClickUp, Trello, Notion, Asana, Calendly, Buildium, Canva, Slack, Zoom, and Meta Business Suite, etc Why Clients Work With Me • Strong ownership and follow-through • Organized, proactive, and detail-oriented • Clear and professional communication • Reliable support that creates structure and reduces workload Available for long-term, full-time, part-time, or project-based support. Let’s make your operations smoother and your day-to-day easier to manage.

I'm Misha. I build Boutique, enterprise business systems that your team actually uses — and that hold up under regulatory scrutiny. I architect and implement CRM, case management, and compliance-heavy operational systems for law firms, healthcare providers, SaaS companies, and regulated industries across the US, UK, Australia, UAE, and India. I hold five Salesforce certifications and have delivered implementations across 60+ platforms — which means I approach every build as a systems architect, not a platform specialist. WHO I WORK WITH Law firms (PI, lemon law, family law, estate planning, immigration), healthcare providers (private practice, telehealth, clinics), SaaS companies, professional services firms, retail and e-commerce brands, consulting firms, nonprofits. Team size: 2–200 users. Active clients in the US, UK, Australia, UAE, and India. Available across Pacific, Eastern, GMT timezones If your industry has compliance requirements (HIPAA, GDPR, legal ethics rules), complex multi-party workflows, or data that can't afford to leak between systems — I've built for it. RECENT IMPLEMENTATIONS ▸ California PI law firm (Filevine): Built from zero — 25 sections, 680+ fields, 14 case lifecycle phases, 52 document generation templates. Zero manual copy-paste. Same-day demand letters, medical authorizations, settlement summaries. ▸ LA PI & Lemon Law firm (Filevine + paralegal deployment): Dual practice-type architecture, shared contact library, full gap analysis against 586-field production reference system. Intake chaos to traceable compliance-ready pipeline in 90 days. ▸ Multi-attorney PI firm (Filevine PISK): 180+ custom fields, 19 sections, 24 DocGen templates, Zapier and Dropbox integration. Documented 3,753% ROI against implementation cost. ▸ Healthcare CRM (Zoho + telephony integration): 90-day Fibonacci cadence automation, HIPAA-compliant contact handling, call recording and WhatsApp integration, lead attribution recovery worth £4.5M in previously untracked pipeline. ▸ Multi-practice law firm (Lawmatics): 44 email templates rebuilt, 37 workflows redesigned, 4,400+ task backlog cleared, intake leak analysis and remediation. ▸ Wellness marketplace (GoHighLevel): 350+ tags, 26 smart lists, 40 workflows, 65+ campaigns, 4 pipelines across B2C, B2B corporate, hotel SaaS, and studio verticals. Full lead attribution and lifecycle tracking. ▸ UAE consulting firm (Zoho One + Desk): 21-user deployment across India and Dubai support agents, ticket routing, SLA enforcement, client portal with knowledge base. ▸ Fashion retail brand (Zoho Analytics): Invoice attribution recovery, financial dashboard consolidation, multi-entity reconciliation for investor reporting. COMPLIANCE & REGULATED INDUSTRIES I've built systems under: HIPAA (healthcare case management, telehealth CRMs, patient intake workflows) Legal ethics and privilege rules (matter isolation, conflict checks, trust accounting integrations) GDPR (EU-based client data handling, consent management, data subject request workflows) SOC 2 and ISO compliance (audit trail requirements, role-based access, data residency) If your industry requires audit trails, data residency controls, role-based permissions that actually enforce separation, or workflows that can't afford manual gaps — I build for that from day one, not as an afterthought. If your industry requires audit trails, data residency controls, role-based permissions that actually enforce separation, or workflows that can't afford manual gaps — I build for that from day one, not as an afterthought. HOW I WORK Week one: Structured audit or scoping call covering workflows, data sources, compliance requirements, integration endpoints, and team roles. You get a written scope — field map, automation logic, integration list, compliance controls — before anything is built. Build phase: Every field, workflow, and integration is named in your organization's language, not platform defaults. Full documentation delivered on handover. If compliance is in scope, you get a controls map showing where each requirement is enforced. Post-launch: Team training on the logic of the build, not just the clicks. Change requests handled with formal CR documentation. No silent scope creep. PLATFORMS & INTEGRATIONS ━━━━━━━━━━━━━━━━━━━━━━ CRM & Marketing Automation: PLATFORMS & INTEGRATIONS ━━━━━━━━━━━━━━━━━━━━━━ CRM & Marketing Automation: Salesforce, HubSpot, Zoho (CRM, One, Analytics, Desk), GoHighLevel, ActiveCampaign, Keap Legal Case Management: Filevine (primary), Lawmatics, Clio, SmartAdvocate, PracticePanther, MyCase Healthcare Case Management: Zoho CRM (HIPAA-compliant builds), SimplePractice integrations, custom telehealth CRM architectures ERP & Operations: Odoo (full-stack ERP, inventory, accounting, CRM modules), Monday ClickUp, Airtable Integration & Automation: Zapier, Make (Integromat), custom API builds (REST/SOAP), webhook architecture, n8n Telephony & Communication: JustCall, CallHippo, Twilio, RingCentral, Slack, Mic