Hire the best inContact specialists

Check out inContact specialists with the skills you need for your next job.
  • $200 hourly
    I specialize in NICE CXone inContact Studio development. I also have over twenty-five years of experience in almost every aspect of the contact/call center field. Roles and responsibilities have included agent, supervisor, IT project manager, process improvement/re-engineering, phone system administrator, interactive voice response (IVR) software development, and workforce management. Possess a solid ability to convey information in both technical and business environments. Please contact me before you reach out to Professional Services on Demand (PSOD). I can do everything PSOD can do plus much more at a much better rate. I pride myself in my ability see any changes proposed from multiple viewpoints to see how any changes would positively or negatively affect the customer/caller, the agent, the supervisor, WFM, reporting and management.
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    Project Management
    System Configuration
    Administrative Support
    Automated Call Distribution
    Chatbot Development
    Business with 100-999 Employees
    Business with 10-99 Employees
    Call Center Management
  • $120 hourly
    Over 20 years of progressive expertise in information systems, call center technology, collections, virtualization, networking administration; design, voice application development, system maintenance, performance, and disaster recovery. Enthusiastic, reliable, self-motivated professional. Excellent vendor and project management. Ability to lead and mentor level 2 engineers. Strong ability to communicate technical concepts in a non-technical manner and convey a professional image to the business. Ability to work well with others and contribute in a team environment. Excellent problem solver who works well under pressure and high volumes. Main Contact Center Solutions: 1. Cisco CVP and ICM Scripting 2. NICE - inContact 3. Five9 4. Zendesk 5. Amazon Connect • Designed and Implemented IVR Applications • Established call process and procedures • Call Routing development • Call Scripting design • Client Liaison and trainer
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    BPO Call Center
    Business Process Outsourcing IT Services
  • $25 hourly
    I am certified in administrative and office support. I have over 10 years customer service experience and 2 years call center management experience.
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    Salesforce Lightning
    Customer Service
    Process Improvement
    Call Center Management
    Complaint Management
  • $150 hourly
    I am a solution-driven professional with over 10 years of experience consulting for CRM, ticketing, and phone systems. As a Business Systems Analyst, I assist my clients from the Discovery process (identifying business processes) through selection, implementation, and custom development of their software. Top CRM products I work with: Zoho CRM, Zoho Desk, Freshdesk, Freshsales, Zendesk Top phone and contact center systems I work with: RingCentral, Twilio, Talkdesk, Zoom, inContact, 8x8, DialPad and Nextiva Freshdesk development Zoho development RingCentral development TalkDesk development
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    System Configuration
    Chatbot Development
    VoIP Administration
    Nextiva Business VoIP
    VoIP Software
    Business with 100-999 Employees
  • $60 hourly
    Voice Telecom professional offering 15+ years of experience in designing, programming, testing, provisioning and deploying On Premise and cloud contact centers and multiple recording solutions in an engineering environment. Skilled in Voice planning and analysis with strengths in project implementation and management. Areas of expertise include Developing Project Plan, Installing and commissioning New systems, Deploying Solutions as per customer requirements, Performing User Acceptance Testing and Utilizing methods of procedure (MOP). Technical Skills also include excellent knowledge of CRM's( Salesforce , Dynamics 365) ITIL Foundation Certified AWS Certified Architect Professional Azure Certified Amazon Connect , Genesys Cloud , NICE CX One , 8x8 and On Premise solutions Avaya Aura Suite
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    Project Management
    Salesforce CRM
    VoIP Software
    Session Initiation Protocol
    Network Monitoring
    Amazon Web Services
    VMware vSphere
    Microsoft Azure
  • $40 hourly
    I am a Salesforce Consultant with over 10 years of experience in helping businesses streamline their operations and achieve their goals through Salesforce implementation and customization. Find below my key strengths and skills - Salesforce CRM - Salesforce Lightning - Salesforce App Development - Apex Development - Salesforce Flows - Salesforce Automations - Salesforce CPQ - Marketing Cloud - Sales Cloud - Service Cloud - Salesforce Third Party integration - Salesforce Email Studio - Salesforce Journey Builder - Salesforce Field Service Lightning - Experience Cloud - Salesforce Sites - Salesforce Call Centre - Salesforce SMS - Salesforce and Hubspot I have a proven track record of delivering high-quality solutions that drive business growth. Whether you need help with implementation, customization, integration, or ongoing support, I am here to help you succeed. Let's discuss your project and how I can help you achieve your vision.
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    CRM Software
    Salesforce Sales Cloud
    Salesforce Lightning
    Salesforce Marketing Cloud
    Salesforce Service Cloud
    Salesforce App Development
    Salesforce Email Studio
    Salesforce CPQ
    Zoho CRM
    Salesforce CRM
  • $35 hourly
    Experienced, passionate Software Engineer with fifteen years of experience in CTO, AWS Software Engineer, and CEO roles. Possesses a solid foundation in leading teams and possesses an extensive knowledge on platform development, enterprise architecture, agile methodologies, cloud services, and web-based applications demonstrated through experience as a Software Engineer at Voicefoundry. Outstanding communicator able to work both independently and with diverse colleagues to produce value from effective problem-solving and innovative solutions. You don't see the skill you need here? tell me what is it I am willing to research and learn it, so I can be helpful for your project / business I am native Spanish speaker, and I am fluent on English as well.. Looking forward for new opportunities, and if you got a visa sponsor position on US or Canada.. say no more I'm in!
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    Amazon Cognito
    AWS Lambda
    Serverless Stack
    Sunshine Conversations
    Amazon Lex
    Amazon API Gateway
    Serverless Computing
    Zendesk API
    AWS Amplify
    Amazon DynamoDB
  • $18 hourly
    I am an eager professional with a solid background in pharmacology, marketing and BPO Management seeking employment. My Bachelors in Basic Medical Sciences (majoring in pharmacology) as well as my practical experience in both the pharmaceutical industry and over 6 years working in BPO industry, has given me an exceptional grasp of sales and business management. Successful and rewarding history of working in the following industries: - Business Process Outsourcing (Customer service/Sales/Technical Support for Chat, Email and Voice) - Medical/Pharmaceutical industry Roles include but not limited to: - Director or Operations - Training Manager - Quality Manager - Trainer - Quality Analyst - Customer Service Agent - Medical Representative Proficient at: - Microsoft Office Suite - Google Docs - CRMs: Salesforce, Siebel, Oracle, InContact, Veeva, SkuLabs, Zendesk, Shopify, Gorgias, Reamaze, Richpanel - Video Conferencing/Chat Tools: Zoom, Adobe Connect, WebEx, Slack - LMS Systems - Clickup
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    Quality Assurance
    Oracle Siebel
    Product Knowledge
    Training & Development
    Salesforce CRM
    Management Skills
    Zoom Video Conferencing
    Phone Support
    Online Chat Support
  • $15 hourly
    I bring over a decade of versatile experience, excelling in roles such as Customer Representative, QA Analyst, Email/Chat Support, Content Moderator, Bookkeeping Assistant, and Technical Support. My passion lies in delivering top-tier support, meeting deadlines with precision, and safeguarding sensitive data. I'm adept at fostering efficient environments, problem-solving, and spearheading projects for overall organizational growth. I have a proven initiative and ability to work with minimal supervision. Successful working in a team environment, as well as independently. I have the ability to work under pressure and multi-task. Ability to follow instructions and deliver quality results. Here are some services that I can provide: ✅ Saas Support/CRM ✅ Shopify ✅ Customer Service Support ✅ Technical Service Support ✅ Email Support ✅ Chat Support ✅ Content Moderation ✅ Dropshipping ✅ Quality Assurance Analyst ✅ Order Placer ✅ Email Marketing ✅ Shopify Tagging ✅ Stocktake ✅ B2B ✅ B2C ✅ Bookkeeping assistant ✅ Reconciling/Invoicing ✅ Engagement Coordinator & Executive Support Here are the list of tools I am very familiar to use ✅ Zendesk ✅ Salesforce ✅ Intercom ✅ RingCentral ✅ Aircall ✅ Jira ✅ In contact ✅ klaviyo ✅ Slack ✅ Zoom ✅ MS Teams ✅ MS Office ✅ Google Form, Sheet, Docs ✅ Wiki ✅ Notion ✅ Cin7 ✅ Aftership Returns ✅ Starshipit ✅ Kustomer ✅ Jalapeno ✅ Canva ✅ Confluence ✅ Just Call ✅ XERO ✅ TicketMaster ✅ One Password ✅ Airtable ✅ NRI ✅ 3PL ✅ NuOrder ✅ Agora Pulse ✅ Comment Guard ✅ Text Blaze ✅ Glasp ✅ Claude. Ai Here are the companies I have previously worked for. ✅AT&T (Phone services) as Customer Support and Billing Specialist ✅ Comcast -(cable, internet and phone) as Technical Support Representative ✅ HealthNet - (Health Insurance) as Quality Assurance Analyst ✅ Doordash - (FoodDelivery Service) - Order Placer and Quality Assurance Analyst ✅ Car ID - Customer Service and Quality Assurance Analyst ✅ Linktree - (Social Media Landing Page) - Content Moderation and Quality Assurance Analyst ✅ FieldLogix - (GPS Tracker) - Customer Service and Quality Assurance Analyst ✅ Ilabb Limited - (Wholesale and Retail) - Customer, Operation Support and Bookkeeping Assistant ✅ The Misfits Market - (Online Supermarket) - Customer Email Support ✅ Velox Wheels - (Car Wheels) - Customer Phone.Email Support ✅ Autobuffy Car Parts - (Car parts & Accessories) - Customer Phone and Email Support ✅ Fanimal - (Tickets to Live Events) as Email Support ✅ Perkies - (Boost Inserts) - Email and Social Media Manager ✅ ReactCore (Comment Moderation) - Engagement Coordinator & Executive Support
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    Order Tracking
    Email Support
    Interpersonal Skills
    Answered Ticket
    Communication Etiquette
    Customer Support
  • $10 hourly
    ⭐⭐⭐⭐⭐"Kudos to Glenda for keeping up with intense billing work and for helping us uncover some enlightening details with the clients' invoicing!" AR and AP Specialist 📒 | Debt Collector ☎️ | Customer Care Specialist 🎧 ✔ Quickbooks Online ✔ Xero ✔ Airwallex ✔ WooCommerce ✔ Stripe ✔ Paypal ✔ Thrivecart ✔ Ontraport ✔ Biller Genie ✔ Asana ✔ ClickUp ✔ Cayzu ✔ Zendesk ✔ Freshdesk ✔ Hubspot ✔ Vonage ✔ InContact ✔ Top Tracker ✔ Crisp ✔ Zoho ✔ MS Office ✔ MS Teams ✔ Google Suite ✔ Notion ✔ Slack 🔥 And the set of tasks that I'm recently involved in: 🔥 ✅ Maintain A/R records; prepare statements, bills, and invoices; process payments; respond to customer inquiries regarding account status, and reconcile expenses to the general ledger. ✅ Generates reports in MS Excel, Google Sheets, MS Word, and Google Docs. ✅ Has knowledge of using applications for billing such as Stripe, Paypal, Thrivecart, WooCommerce, Ontraport, Quickbooks, and Xero. Other applications/tools are Slack, Asana, ClickUp, Cayzu, Freshdesk, Zendesk, and G-Suite. ✅ Utilizing Xero and Quickbooks to manually create one-time and recurring invoices. ✅ Updating General Ledger for all the invoices created, payments received, and declined payments (if any). ✅ Uses Thrivecart, Stripe, Paypal, WooCommerce, and Ontraport for automatic payment/rebills. ✅ Pausing of subscriptions if requested by the Account Directors due to delays in live dates and account cancellations if requested by clients. ✅ Processing refunds as per clients’ requests. ✅ Responding to clients’ queries via Cayzu, Freshdesk, Zendesk, and Gmail. ✅ Reporting to the COO weekly for the statuses of the clients who are missing their payments and why refunds took place (if there are any). ✅ Weekly auditing to ensure agencies/clients are being billed correctly. ✅ Handles the main inbox and downloads invoices/statements to the company's Google Drive. ✅ Enter invoices to Xero from Suppliers, Contractors, and Freelancers for CFO's payment scheduling. ✅ Keeps track of the pricing (Purchase Orders VS Invoices). ✅ Directly communicates with the suppliers for concerns such as pricing discrepancies and payments. ✅ Updating the company's spreadsheet for products received and paid. ✅ Responsible for the payroll of freelancers through Paypal and Airwallex. ✅ Bank Reconciliation. ✅ Maintains Financial Dashboard.
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    Payment Processing
    Zoho CRM
    Google Workspace
    Microsoft Office
    Accounts Receivable
    Bank Reconciliation
    Accounts Payable
    Intuit QuickBooks
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