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  • $40 hourly
    20+ Years Of Virtual Assistant & Customer Service Experience I focus on providing reliable, thorough and honest VA work for positive impact businesses. 🥇 "I have had the pleasure to work with Caoimhe on many occasions. She has always been very professional, punctual and always delivered before the deadline which I truly appreciated! She has helped with highly sensitive project proposals and always offered her expert advice to accommodate tasks and ensure the best possible result for everyone involved. I wish her a lot of success on her ongoing professional endeavours - everyone will be lucky to have her on their team!" - Elina Grave, Professional Digital Partnership Manager Hi, I'm Caoimhe, from Ireland 🇮🇪 I offer a variety of virtual assistant services and solutions to help businesses and organisations make more time for what they do best. Here are a few highlights of the areas I can help you with: ☞ Customer Service ☞ Email Management (I love an empty inbox!) ☞ Internet Research ☞ Social Media Maintenance ☞ Proofreading & Editing ☞ Report Writing ☞ Travel Planning ☞ Light Bookkeeping ☞ Calendar Management ☞ Personal Life Management ☞ Digital Marketing Support ☞ Transcription I'm a native English speaker with an honours Bachelor's degree in English. I have a personal interest in the study of language and am meticulous about grammar and punctuation. I would consider myself to have exceptional editorial and research skills. My background includes 20+ years of virtual assistant and customer service experience. Over the last few years, some of the roles I've been in have been Virtual Assistant, Event Producer, Community Outreach Officer, Data Researcher, Editor, Proofreader and Web Administrator. I consider some of my greatest strengths to be honesty, reliability, loyalty, conscientiousness and my love of organisation! You can rely on me to get the job done well and on time. ------ 🥇 "Caoimhe worked for me as an event producer, PA, and hospitality manager since September 2016. I have no hesitation in recommending her, as she is highly responsible, conscientious, dedicated, detail-oriented and a great host. She would make an excellent choice!" - Tobias Slater, Managing Director for The Summer House Weekend ------ Tech Details: I use an Apple MacBook Air and have a 100MBPS wifi connection. Some of the platforms I can help you with include: ✔ Social Media (Facebook, LinkedIn, Instagram, Pinterest, Twitter, YouTube) ✔ Scheduling (Calendly, Doodle, Hootsuite, CreativeStudio, Buffer, LearnCube) ✔ Customer Relationship Management (Hubspot, ActiveCampaign) ✔ Event Planning (Eventbrite, MeetUps, Brown Paper Tickets, Egencia) ✔ Task Management (Evernote, Trello, Asana, ClickUp) ✔ Cloud Storage (Dropbox, Google Drive) ✔ Admin & Email Management (Google Suite, Microsoft Office, Streak, Mailchimp, Airtable) ✔ Communications (Zoom, Skype, Slack, Voxer, Whatsapp) ✔ Light Bookkeeping (Wave, Paypal, Stripe, QuickBooks) ✔ Website Maintenance (Squarespace, Wix, Carrd) ✔ Design (Canva, LucidChart) ✔ Marketing Management Tools (Sellics) ✔ Cloud-based Data Entry (Fastfield) Thanks for learning about me. If you'd like to work with me, please invite me to your job. I look forward to freeing up more time for you! Caoimhe Goggins
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Editing & Proofreading
    Travel Planning
    Customer Service
    Report Writing
    Social Media Plugin
    Project Management
    Scheduling
    Light Bookkeeping
    Administrative Support
    Data Entry
    Email Support
    Google Docs
    Google Sheets
  • $15 hourly
    I have 18 years of experience in the BPO industry and Remote. Handled various programs including Sales, Customer Service, Technical Support and Outbound campaigns. 12 years experience in Team Handling in Corporate and Remote.Earned leadership status by setting inspirational goals and setting examples.Superb organizational, motivational, management and time management skills. DIALER & CRM USED; Hubspot, Talk Desk Mojo, Xencall, Callshaper, Vulcan7, Kixie, Ring Central, GoHighLevel, NICE and SalesForce, Pipedrive, SAGE CRM and Call Tool. As a Team Lead, I do Performance and Motivational Coaching. Performance Improvement Plan ( PIP) I can work following any time zone. I can deliver less than 40 hours a week. I am also available during weekends. Experienced in HR position responsible for identifying qualified agents, conducting interviews one-on-one and over the phone as well. Admin tasks like preparing contracts and job offers. Sales experience on Solar Panel. Combination of sales and Customer Service experience on hard-selling VOIP products. Sales experience in student loan consolidation. Experienced as Quality Analyst for TSR/CSR account before becoming a Team Lead. REMOTE: : April 2016 – Present. Total of 7 years in Admin Tasks, Sales, Cold Calling and appointment setting experience. 2 years and 9 months Operations Supervisor for Sales Program Medicare Advantage. 2 years experience as Sales Team Leader for Cold Calling, Lead Generation and Appointment Setting projects based in New York. The role includes intensive 1 on 1 Coaching, Performance Review and Close live monitoring. Experienced VA, Real Estate Australian and US-based client. Responsible for preparing contracts, uploading and downloading files requested, and answering and checking client emails. Receiving calls- inbound. Appointment setting. Total of 8 years of Remote Sales Experienced in B2B, Lead Gen campaigns, Cold Calling appointment setting for Security Services in Australia, SOLAR Panel Insurances and Credit Repair. – B2B and B2C
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    Cold Calling
    Online Chat Support
    Customer Service
    Email Communication
    Scheduling
    Cross Functional Team Leadership
    Administrative Support
    Lead Generation
    Data Entry
    Appointment Setting
  • $40 hourly
    Professional with experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, reliable, and committed to excellent customer service, assistance to professionals and team management. Organized, focused, detail-oriented, creative, and resourceful in creating and developing projects or assignments.
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Microsoft Excel
    Data Entry
    Administrative Support
    Customer Relationship Management
    PDF Conversion
    Graphic Design
    Order Processing
  • $80 hourly
    Enterprise Program Manager - Freelance Talent Recruiter - Outsourced Project Manager Providing full-cycle project and program management support to Enterprise clients with U.S. and international operations. A sampling of clients includes Microsoft, Amazon Web Services, GoDaddy, Johnson & Johnson, Unilever International, Google, and Flexera. Expert at optimizing management and utilization of Gig economy resources for startup to enterprise clients. Helping clients develop, implement, streamline, and manage freelance talent initiatives. Excel at launching and managing large-scale, high-production programs. Recruited 4,000+ freelancers through the Elance/Upwork platforms. Recruited and managed contract talent and employees hired through Upwork, Indeed, Career Builder, Fiverr, and Zip Recruiter. Managed thousands of outsourced projects. Specializing in recruiting and retaining top-performing talent and leading remote/globally dispersed teams. Adept at consulting businesses on process improvement, managing freelancers and remote employees, and implementing project management tools. Achievements: * Transformed failing website redesign project from delivering 8 websites per week to 500 per week within 8 weeks. Completed 2,500 websites in 3 months. (Brought in 2 months after project start date to "try and save a nearly impossible" project as an Elance Enterprise Program Manager.) * Developed internal programs for two enterprise clients to utilize freelance talent and helped launch and manage their freelance talent initiatives. * Achieved on time completion of a rapid-turn, large-scale project; hired and managed 300 freelancers to complete over 600 deliverables in 2 weeks. * Launched and co-managed 3-year project to redesign nearly 10,000 websites for an enterprise client; teamed with 2 project managers to successfully complete the program. Full-time freelancer since 2011 (Upwork/Elance): * 100% Job Success Score * 16,000+ hours billed (hourly/payroll) * 60 completed projects (several multi-year, repeat contracts) * Excellent client feedback * Several long-term engagements, including one for 10 years! ========== Additional experience: Technical Editor, Facilities Coordinator, Office Manager, and Patent and Trademark Paralegal/Office Manager (13 years). Project types managed: Content writing, graphic/web design, accounting, software development, eLearning course design, market research and product development, freelance talent solutions, project management tool implementations, change management programs, etc. Industries supported: Freelance/Gig economy, technology (software/website development), marketing, finance, legal, transportation, human resources, and consumer packaged goods (beauty and personal care, home care, medical devices, food, toys, etc.).
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Human Resource Management
    Project Plans
    Administrative Support
    Technical Editing
    Process Improvement
    Project Management
    Program Management
    Recruiting
  • $15 hourly
    I am your collaborative partner to take on all those administrative tasks that distract you from your job of growing and running your business. I am also your friendly CSR to take care of your valuable customers and an all-star community manager to engage with your digital audience. You will benefit from my following Skills and Key Strengths: - Live chat and Email support. - Admin/Moderator: Cryptocurrency, NFT, DeFi, GameFi, Blockchain community - Community management: Telegram, Discord - eCommerce hosting platforms: Shopify, Volusion, Amazon, Prestashop - Order management software: Deposco - Live Chat support software: Comm100, Livechatinc.com, Intercom - Team collaboration tool: Slack, MS Teams, Google Meet, Zoom, Cisco - Project Management Tool: Trello, Airtable, Click Up - Social Media platforms: Facebook, Instagram, Twitter, Tiktok, LinkedIn, Reddit - Google Drive, Google Docs, Spreadsheet, MS Word/Excel, Powerpoint, Google Workspace - Posting job ads: Craiglist, Laimoon, Indeed, Dubizzle - Updating website: Squarespace, Wix, Wordpress - Accounting duties, Invoicing and journal entry: Waveapp, Xero - Knowledgeable with processing Payroll: ADP - Manage and update property listings on rental websites: Airbnb, Booking.com, HomeAway - Familiar with Property Management software: Kigo. Proficient with AppFolio - PDF File Conversion/Transcription to Word/Excel - Website Scraping/Data Extraction - Managed Schedule - Google Calendar, Calendly - Image uploading / Editing of JPEG and PNG image - Data Entry on Real Estate documents (County of Orange, Bexar, Brown, Broward) - Email outreach: app.woodpecker - Email database: Zoho - Web research: Google, Yahoo, Aol, Bing - ESL Online Tutor - Typing speed of 50 words per minute Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. I am always up for the challenge and leverage my skills for the benefit of your company and contribute to its success. Looking forward to working with you and be part of your team!
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    Blockchain
    Cryptocurrency
    Administrative Support
    Forum Moderation
    Google Docs
    Community Moderation
    Shopify
    Community Engagement
    Online Chat Support
    Data Entry
    Customer Service
    Email Communication
  • $30 hourly
    I am trilingual and master the English, Dutch and French language. I am a dedicated, flexible and hard working freelancer. With 15+ years of experience as a community/account manager, office manager and translator, your project is in good hands with me. My extensive knowledge of social media, commercial spirit and administrative skills make sure I can offer a wide range of services. I am most effective when I can contribute creative ideas, solve problems, and remain apprised of the latest practices and technologies within my field. Some of the programs I work with are Word, Excel, PowerPoint, Prezi, Photoshop, Indesign, Illustrator, WordPress, MailChimp, Slack, Trello, Hubspot, GoHighLevel, Klaviyo, Atlassian, Gorgias.
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    Customer Support
    Blog Commenting
    Administrative Support
    Writing
    Data Entry
    French
    English
    Dutch
    Translation
    Proofreading
  • $15 hourly
    Has 21 solid years of work experience as an ACCOUNTANT! Quickbooks, Oracle Netsuite, Xero and SAP Expert. My specializations are BOOKKEEPING, ACCOUNTS PAYABLE, ACCOUNTS RECEIVABLE, BILLINGS, BANK RECONCILIATIONS, DATA ENTRY, and OTHER ADMINISTRATIVE TASKS. I am well rounded in using MS Office Applications such as MS Word, MS Excel, MS Powerpoint, MS Outlook, Google Sheets/Drives, and Dropbox. Also, I had experience in managing WordPress and Facebook. I'm a results-driven person, very keen on details, flexible, have strong time management skills, can learn new techniques and technologies for the tasks assigned, very hardworking, and committed to the job. I'm looking forward to new challenges that could provide me opportunities to learn new techniques and where I can share my knowledge and expertise at the same time. Hope to hear from you soon, and let's make things happen!
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    Administrative Support
    Google Sheets
    Email Communication
    Xero
    Customer Service
    Accounts Payable Management
    Accounts Receivable Management
    Bookkeeping
    Accounting Basics
    Data Entry
    Email Support
    NetSuite Administration
    SAP
    Bank Reconciliation
    Intuit QuickBooks
  • $25 hourly
    20 Years in the Customer Service industry. Hired, trained, and developed new employees and instructed/monitored current employees with various employers. Correspond with various partners as well as agents to cultivate a steady flow of clients with past companies. Coordinate public/private events for clients for booking set up, receiving payment, and quality assurance follow-up. Handle customer complaints, suggestions, and refund requests. Aided with correcting glitches and helped develop, test, and implement updates with dev teams. Reconcile company charges and investigated fraud. Manage payment schedules for partners and troubleshot with partners for a more effective payment method when needed.
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    Payroll Reconciliation
    Stripe
    Google Sheets
    Google Docs
    Multitasking
    Event Management
    Task Coordination
    Partnership Development
    Leadership Development
    Administrative Support
    Supervision
    Email Communication
    Customer Support
    Freshdesk
    Phone Support
  • $50 hourly
    I work as a virtual personal assistant for high-level executives, managing busy calendars, & scheduling/confirming meetings & appointments for very fast-paced lifestyles. I adapt to meet the individualized needs of each of my clients - including researching & booking both domestic & international travel, creating & proofreading contracts, coordinating a podcast, managing social media profiles, overseeing accounts and billing, reading & giving feedback on scripts, and light graphic & web design (Wix, Canva, Squarespace). I bring my creativity and varied skill-set to each of my jobs, and the willingness to learn & continue to grow. I also worked for 3 years in an administrative & coordinator position in an educational setting. There, I was promoted twice, each time with a 25% pay increase. What sets me apart is that I work quickly & accurately. My work is detailed & comprehensive. I also have experience with creative writing (reviews for online publications, scripts for the entertainment industry), as well as transcription (interviews, etc.). Most recently, I have worked as a freelance screenwriter for production companies & actors. I am extremely detailed in researching & organizing data, setting meetings to ensure no double-bookings, and following-up on emails, projects, etc. I have completed comprehensive data entry (such as from hardcopy forms, handwritten cards, business cards, or web data) into spreadsheets. I am fluent in English, and have proficient copy-editing skills in English spelling & grammar. I am professional & friendly in all communication - whether written or oral. I have a typing speed of 70-80 WPM. I am extremely familiar with Microsoft (Docs & Excel), Google (Docs, Sheets, Forms), and use them on a daily basis. I have used FileMaker, Sugar CRM, Empower, & 8x8 VirtualOfficeVoicemails on a daily basis, and run reports or analyzed data from them. I am also familiar with mail-merge apps to send mass e-mailings (such as Yet Another Mail Merge), as well as teamwork apps such as Notion, Asana, Slack, & ClickUp. I also have a background in customer service, and am friendly, responsible, & positive. I am flexible with time (mornings, evenings, weekends), and extremely communicative.
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Draft Correspondence
    Screenwriting
    Administrative Support
    Creative Writing
    Google Sheets
    Google Docs
    Microsoft Office
  • $30 hourly
    I'm Norie and for the past 8 years, I have been helping heart-centered solopreneurs, purpose driven brands and not-for-profit organizations genuinely thrive by creating solid processes, streamlining digital ecosystems and optimizing workflows. I can help with: ⚙️Project and Operations management ⚙️People management ⚙️Email campaigns and automation ⚙️Website and Funnel design and automation ⚙️Course Launch management and platform migration ⚙️Podcast management ⚙️Calendar and Inbox management ⚙️ Social media assets creation and support Love to tackle: ➡️ Organizing and overseeing projects, including task allocation, timeline management, and progress tracking ➡️ Coordinating with team members, delegating tasks, facilitating communication, and ensuring everyone is aligned with project objectives. ➡️ Creating and managing email campaigns, set up automated email sequences, segment email lists, and analyze campaign performance. ➡️ Updating websites, designing sales funnels, integrating automation tools, and optimizing user experience for conversions. ➡️ Executing course launches, manage pre-launch activities, handle platform migration if needed, and ensure a smooth transition for students. ➡️ Scheduling podcast episodes, editing audio files, uploading episodes to hosting platforms, managing show notes, and promoting episodes on social media. ➡️ Managing your calendar, scheduling appointments, responding to emails, and ensuring your inbox stays organized and clutter-free. ➡️ Creating graphics, videos, and other content for social media posts, scheduling posts, engaging with followers, and analyzing social media performance metrics. Tools and platforms I work with: ✅ Asana/ClickUp/Dubsado/Trello ✅ Flodesk/ActiveCampaign/Drip/Klaviyo/Beehiiv/Mailerlite ✅ Wordpress/Shopify ✅ Showit/Squarespace/Elementor/Beaver Builder ✅ Click Funnels/Funnel Gorgeous/ Go High Level ✅ Kajabi/Kartra/Skool/ThriveLearn/Accessally ✅ ThriveCart/Woocommerce ✅ Squadcast/Descript/Riverside.fm ✅ Vimeo/Webinar Jam/Zoom ✅ Zapier ✅ Josef ✅ Canva ✅ Calendly ✅ Google Suite ✅ Zendesk Ultimately, my goal is to empower you to do what you do best – making an impact in people and the planet. If you want to get started, message me so we can hop on a call. Can't wait to make waves and do meaningful work with you!
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Human Resource Management
    Community Moderation
    Digital Project Management
    System Automation
    Social Media Management
    Dubsado
    Podcast
    Administrative Support
    Customer Support
    Canva
    ClickUp
    File Management
  • $40 hourly
    A little background will give you some perspective about who I am. When my first child arrived during graduate school, I decided to make my family my first priority. The jobs that I took --either in the schools they attended or in a local family practice-- allowed me to have time to be full-time mom. Last month, my youngest son was admitted to college. Now, it is time to rebuild my career but I do not want to go back to programming. I found out I enjoy working with people. Because of my Bachelor's, it goes without saying that I am more than proficient in a variety of technologies. My favorite undergraduate class was process architecture. I have always enjoyed looking for the bottlenecks and analyzing data flow. I have decided to make office management my new career because I can then use my training and interact with peers. I strive for efficiency and reliability. I am a detail-oriented and problem-solving person. Be confident that I can organize information in a way that can be easily retrieved and will save future problems. I can multitask effectively and with initiative. During my work in the family practice, I learn to deal with real life-and-death problems with discretion and compassion. You can count on my experience to help you solve stressful situations.
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Mailchimp
    Business Management
    Administrative Support
    Customer Service
    Scripting
    Process Architecture
    Office Administration
    Database
    Scheduling
  • $60 hourly
    Now OPEN for creative project management OR copywriting/content marketing clients, starting March 2024. I am a creative project manager with 5+ years of experience leading marketing projects in a mix of creative, client-facing, and administrative functions. In 2019, I became a StoryBrand-trained copywriter, applying the framework to brand messaging and content marketing for service-based businesses. Throughout my career, I’ve worked to educate and engage the audiences of service-based businesses to increase visibility and build a loyal follower base. Over the past 5 years, I've worked in multiple agencies (social media marketing, web design, PR, and more), led teams of 4-8 creatives to execute client strategies, and carried out content marketing plans for clients across multiple industries. I’m adept in using technology and have successfully implemented various software to achieve overall growth. My knowledge includes CRMs (HubSpot, EveryAction), ESPs (Mailchimp, Convertkit, Flodesk, Mailerlite, Sendgrid), learning management systems (Kajabi, Teachable, Articulate) PM platforms (Asana, Trello, Clickup, Monday, Basecamp), website builders (Showit, Duda, HubSpot, Squarespace, basic Wordpress) and creative tools like Adobe, Figma, and Affinity. I’ve also integrated tools like Twilio, Airtable, Databox, and Make for data management. I’m a Fashion Designer by trade (2010-2013) and have since expanded my marketing knowledge with the following training programs: Project Management Certification - 2023 | Google Careers Content Marketing Certification - 2021 | Hubspot Academy Inbound Methodology Certification - 2021 | Hubspot Academy Inbound Marketing Certification - 2021 | Hubspot Academy Email Marketing Certification - 2021 | Hubspot Academy SEO Marketing Certification - 2021 | Hubspot Academy StoryBrand Framework for sales copywriting - 2020 | Business Made Simple University In addition to these, I’m completing Python and Web Development bootcamps in 2024. Core Competencies • Strong time management skills, including workflow optimization • Efficient account management, including coordinating multiple clients and projects • Effective team management, including task assignment and workload management to reduce project costs • Experience working remotely with teams in multiple time zones • Expert use of tools used for remote work (Slack, Zoom, Gsuite, Trello, etc) • Curious researcher and open to learning about virtually any topic • Inclined to testing and pivoting strategies as needed to optimize results
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Administrative Support
    Executive Support
    Digital Project Management
    Project Management
    Copywriting
    Blog Content
    Website Copywriting
    Blog Writing
    Content Writing
    Organic Traffic Growth
    HubSpot
    Content Marketing
    Email Marketing
    SEO Writing
    Content SEO
  • $25 hourly
    *Registered Nurse (Associate Degree) *18+ years working for Health Insurance Company *HEDIS experience *HIPPA knowledge *Medical Terminology knowledge *Knowledge of CPT and ICD-9 codes *Data Entry skills, good organizational skills, able to enter data correctly with strong attention to detail and able to handle multiple tasks. (Familiar with Microsoft Word and Excel software) * Excellent communication skills, whether in person, by phone or through correspondence. * Detail oriented. * Time management skills, can stay on task and complete work in timely manner. * Dedicated home office with high speed internet, access to computer, printer and phone.
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Mental Health
    Quality Assurance
    Nursing
    Interpersonal Skills
    Microsoft Outlook
    ICD Coding
    Microsoft PowerPoint
    Customer Support
    Electronic Medical Record
    Administrative Support
    English
    Time Management
    Microsoft Word
    Microsoft Office
    Microsoft Excel
  • $10 hourly
    For over 10 years, I've been freelancing on Upwork, consistently delivering top-notch services to my clients which include but are not limited to the following: Research and accurately enter data into the company’s database Email Handling Payment processing through Stripe Handling Stripe and PayPal payments chargeback Keeping an accurate record of payments using Google Sheets Posting website content in WordPress Social media accounts moderation Shopify Store creation and management Facebook Ads campaign set up My commitment to contributing to my client's success has helped me sharpen my skills. As a self-motivated professional with a Bachelor's Degree in Business Administration, I'm a quick learner with a keen eye for detail and strong organizational skills. My adaptability and ability to learn quickly have given me various experiences in administrative support, customer service, and data entry, where accuracy is crucial. I'm ready to bring my skills to your project, ensuring we achieve your business goals together. Let my track record speak for itself.
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    Gosquared
    Stripe
    Administrative Support
    Bookkeeping
    Microsoft Excel
    WordPress
    Shopify
    Google Sheets
    Data Entry
  • $20 hourly
    I am a dedicated Tech Virtual Assistant with 7 years of experience as a Virtual Assistant and 10 years of previous corporate experience in administration, communications and marketing, mainly in the real estate sector. My corporate background includes work in positions such as Administrative Assistant, Executive Assistant, Marketing Researcher and Marketing, PR and Advertising Specialist. For the last 7 years, I have been working as a Virtual Assistant helping small and medium-sized companies and individuals with the day-to-day running of their businesses. I have worked with clients within many industries, such as e-commerce, software, real estate, marketing, coaching, food, interior design, construction, health and beauty and other. I’m fluent in English and Spanish and have basic knowledge of French. I have a Bachelor degree in Business Administration (Management) and a Master Degree in Hospitality (International Tourism) obtained at the University of Economics – Varna, Bulgaria. I’m a swift learner, especially concerning new software and technologies. Until now, I have worked with the following tools: Windows, MS Office (Word, Excel, PowerPoint, Outlook), Adobe Photoshop, Adobe Indesign, PDF, Social Media, Buffer, Hootsuite, Shopify, Wordpress, Weebly / WooCommerce, Wix, Squarespace, Google Docs, Google Spreadsheets, Google Forms, Ontraport, Mailchimp, Sendinblue, Sendgrid, ActiveCampaign, Mailerlite, ConvertKit, Hubspot, HTML (entry level), Canva, Zapier, Upviral, ClickFunnels, Unbounce, Teachable, LearnDash, Zenler., Woobox, Teamwork, Asana, Trello, Airtable, Clickup, Bluesnap (payment processor), Shipbob, Paperform, Google Forms, Audacity, The Videopad Editor, FlashBack Pro, YouTube, Vimeo, Zoom, Slack and more. My skills are: ✅ Virtual Office Administration – full administrative assistance, email support, scheduling and calendar management, creating and managing databases of contacts and customers, CRM, managing and sorting files using Dropbox or Google Drive, document management, document conversion, content formatting, reports running, basic bookkeeping, form development, etc. ✅ Website / Blog Management, including editing and light design, SEO ✅ Content Management ✅ Email Marketing and Automation ✅ System Setup ✅ Customer Support via email and chat (phone calls are not an option) ✅ Internet Research ✅ Market, Customer and Competitor Research ✅ Lead Generation / Email List Building ✅ Landing Page Building ✅ Project and Event Management ✅ Software Developers support ✅ Marketing / Digital Agencies support ✅ Coaches Support / Online Course Management ✅ E-commerce – product descriptions writing, products uploading, image research, manipulation and uploading, Shopify ✅ Real estate agents support - transactions / listings / digital marketing / email communication ✅ Data Entry and Data Analysis ✅ Database/CRM Management ✅ Graphic Design (for the Web) ✅ PowerPoint Presentations ✅ Social Media Management and Group Moderation ✅ Translation (English-Bulgarian, Bulgarian-English, Spanish-Bulgarian, Bulgarian-Spanish, Spanish-English, English-Spanish) ✅ Proofreading of Bulgarian texts ✅ Website Reviewing / Auditing ✅ Video / Audio Editing I am reliable, attentive, detail-oriented, critical and self-critical, self-starter and self-motivated, with a proven ability to work independently and with my own equipment. I am fully committed to every project and work with pleasure. I always enjoy and welcome new challenges and development opportunities. I have strong personal interests in technology, health and medicine, interior design and culinary. My current availability for new projects is around 5 hours per week. Looking forward to working with you! Yana
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Problem Solving
    WordPress
    Customer Service
    Marketing Plugin
    Technical Support
    Administrative Support
    Automation
    Social Media Website
    File Management
    Critical Thinking Skills
    Email Communication
    Data Entry
    Email Marketing
  • $30 hourly
    I am an experienced Administrative Manager and Executive Assistant with a demonstrated history of strategic planning, development training, staff screening, selection, placement training and management, office management, project management and professional communication. I have vast experience in providing professional services to clients worldwide and have an excellent command of the English language. I have worked in the education, architecture, beauty, manufacturing, FMCG and IT industries. I have also worked in the non-profit sector for 7 years as an Administrative Manager for an international NGO. I constantly grow my skills by immersing myself in all facets of projects I am part of. I treat client satisfaction with utmost importance and therefore always work to a standard of excellence in every project, big or small. SKILLS AND EXPERTISE • Virtual Assistant • Staff Recruitment & Management • Freelancer Management • WordPress Website Management • Event Planning and Management • Scheduling and Calendar Management • Social Media Management (Scheduling, Posting and Engagement) • Task Coordination • Form Development • Course creation and Management (Learndash & Canvas.instructure) • Google Docs and Drive • Inbox Management • Microsoft Office • Research • Light Project Management • Personal Administration • Campaign Management • Process Mapping TOOLS Asana; Sunsama; Clickup; Airtable; Instructure Canvas; Learndash; WordPress; Zipbooks; Hootsuite; Slack; MailChimp; Trello; Canv; Quickbooks.
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Instructional Design
    Event Management
    Light Project Management
    Staff Recruitment & Management
    Microsoft Office
    Administrative Support
    Instructure CANVAS
    Personal Administration
    Staffing Needs
    Form Development
    Form Completion
    Communication Skills
    Google Docs
    Task Coordination
    Religious, Charitable & Nonprofit
  • $10 hourly
    I have been immersed in the world of online work since 2012, serving as a Virtual Assistant for various companies spanning across the globe - from startups to large-scale corporations located in places such as the United Kingdom, Australia, South Africa, and the United States. My expertise lies in managing E-Commerce platforms, specifically Amazon and Shopify. I assist online business owners in amplifying their accounts, which include different models such as dropshipping, Print-on-Demand (POD), Fulfillment by Amazon (FBA), and Fulfillment by Merchant (FBM). Beyond just managing, I handle the crucial aspects of the online store operation, taking care of everything from order processing, billing, and shipment, to communication with suppliers, customer service, and backend management. My skills extend beyond operations to include strategic planning for your brand. I can provide you with tailored strategies to help position your brand effectively in the market, enabling your business to grow and thrive. My ultimate objective is to help you attain a level of success where you can enjoy a vacation, secure in the knowledge that your business continues to operate smoothly and generate revenue in your absence.
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Virtual Assistance
    Email Communication
    Google Docs
    Customer Service
    Amazon FBA
    Shopify
    Administrative Support
    Spreadsheet Software
    Helpdesk
    Inventory Management
    Zendesk
  • $20 hourly
    Hi! My name is Cielo. I’ve been in the freelancing industry for over six years now, working as a marketing expert and project manager. I specialize in content management and funnel building, making sure that the company achieves optimal user experience with our systems. I also found interest and have acquired knowledge in hiring, task delegation, and project management. I have kept long-term clients, most of them 6 months and up, and have received excellent ratings and reviews from them. Before getting into freelancing, I have 5 years of solid experience in the BPO industry. I have climbed up the career ladder, started off with taking in calls, then after a few months, was promoted to become a Quality Assurance Specialist, then, became a supervisor and handled a team of 18 chat support and email correspondence representatives. As an employee or contractor, I am very dedicated and committed. I prefer long-term clients but can also provide the same, if not better, service to short-term clients. I also have a passion for learning new things and do not prefer being stagnant to repetitive work for a long time; I am very inquisitive and always eager to learn. I like to do tasks that will help enrich my knowledge and help me grow as an individual. For the right job, I can work past my allotted time and have no issues with overtime, I can also do tasks that are not related to my actual project provided that I will be trained and guided on how to accomplish them. I am flexible, very responsive, and loyal. Outside of work, I am a mom, a wife, a daughter to a single mother, and a friend to a few very genuine people. I love spending quality time with family and friends, which is one of the reasons why I opted to work as a freelancer. My leisure activities are cycling, beach bumming, and swimming. Please see below the skills/platforms I learned for the past years in the workforce: Key Skills: 👉 Funnel Building 👉 Content Management Systems / Wordpress using it's internal editor, Divi themes or Elementor 👉 Email Marketing Campaigns Setup 👉 Social Media Management / Marketing 👉 Customer Support 👉 Virtual Assistance 👉 Email Support / Marketing 👉 Fraud Analysis 👉 Team Management 👉 Project Management PLATFORMS USED: CMS, Marketing and Funnel Building: WordPress ClickFunnels Opt-in Pages, Sales Pages, Membership Sites Bldrly Kajabi Ontraport Page Builder Kartra Klaviyo Wix Amazon Store Builder Klaviyo Ontraport Mailchimp ActiveCampaign AWeber ClickFunnels MailerLite Webhosting: GoDaddy Bluehost Hostgator Names.co.uk Hostinger Customer Support Platforms: GMail ZohoMail Zendesk JiRa LiveChat Inc. Amazon Seller Central Messaging Social Media Platforms: Facebook (Business Manager, Ads Manager, Publishing) Instagram (Business and Personal) Snapchat Twitter Pinterest Spotify Schedugram Hootsuite Tweetdeck Repost App LinkedIn Clubhouse TikTok Buffer Design: Canva Adobe Photoshop Adobe Premiere Pro Adobe Illustrator Adobe InDesign Adobe XD Headliner Windows Video Editor Cloud Sharing / File Management: Google Drive Dropbox Zoho E-commerce and Dropshipping: Shopify WooCommerce Shiphero Shipit Amazon Signifyd Alibaba Project Management and Team Management software: Basecamp Slack Trello Kanban Dropbox Asana ClickUp Time tracking software: Hubstaff Worksnaps Upwork Desktop App Data Analysis / Data Entry: Django Google Drive (Google Sheets) Microsoft Excel Other skills: SEC Filings Writing Blogs Photo / Video editing Skills that I'd like to learn in the future: AI Usage and Developing Graphic Design Full Stack Developing Web Design Video Editing Animation Multimedia Arts Thanks for taking a peek at my profile and looking forward to speaking soon!
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Virtual Assistance
    ActiveCampaign
    Ontraport
    Executive Support
    Customer Service
    Social Media Plugin
    Email Communication
    Kajabi
    Content SEO
    Administrative Support
    ClickFunnels
    Marketing
    Email Marketing
    WordPress
    Web Design
  • $45 hourly
    Looking for a QuickBooks ProAdvisor accountant that can take stress away from your daily life? Someone that has been able to increase productivity by 200% - 300% and increase cost savings by 200%+? We are a great fit if you are thinking ❤️ I am tired of spending so much time on my books. ❤️ I want to make better decisions based off the numbers. ❤️ I’m not an expert but want to learn more. ❤️ I want to have someone that I can trust in my corner. ❤️ My books seem to become more of a mess every day. ❤️ Growing my business is my top priority. Working with me, you will ✔️ Learn more about your financial position. ✔️ Understand where your company is at any given time. ✔️ Know where you are compared to the market. ✔️ Receive constant feedback. ✔️ Have full transparency. ✔️ Learn how to use QuickBooks. ✔️ Gain more confidence in your knowledge. ✔️ Be able to make better decisions. Not every business is a client, some indications that we may not be a good fit include ☢️ Not worrying about your accounting practices. ☢️ Doesn’t want to understand QuickBooks Online in greater detail. ☢️ Are happy with where your company stands. ☢️ Doesn’t like to ask questions to understand how the company can become better. My background in numbers 💰 Increased efficiency and productivity by more than 200%. 💰 Increased cost saving by 300%. 💰 70% increase in customer retention. 💰 Increased staff retention by 20%. About my company, Esvea Solutions We care more about integrity over all other things and want you to succeed. Our focus is the use of QuickBooks and the APPs associated with the program. We are able to clean your books, reconcile, service payroll and get/keep you compliant. SOUNDS LIKE A FIT? NEXT STEPS Click the green ‘Invite to Job’ button in the top right corner of the page. Expertise: ⭐ QuickBooks Setup ⭐ Book Cleanup ⭐ Setup and Modify Chart of Accounts ⭐ Bank and Credit Reconciliations ⭐ Manage Accounts Receivables and Accounts Payables ⭐ Customer, Vendor, and Product Service List ⭐ Create Invoices and Bills ⭐ Employee Payroll ⭐ Receipt collection and management ⭐ Manage Sales & Purchases ⭐ Budgeting ⭐ Cash/Accrual Basis Reports for Management (Weekly, Monthly, Quarterly, Yearly)
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Light Bookkeeping
    Bookkeeping
    Administrative Support
    Accounting Basics
    QuickBooks Online
    Accounts Payable Management
    Bank Reconciliation
    Financial Accounting
    Accounting
    Accounts Receivable
    Account Reconciliation
    Intuit QuickBooks
  • $25 hourly
    GET TO KNOW ME A LITTLE… Hey there, I’m Samantha (Sammy, Lola, Andromache, Deineira… call me whichever) a stay at home wife grinding hard on the daily as a Content & Marketing Strategist virtual assistant. I’m a pizza hogging junkie who spends too much time researching about entomology and exploring online opportunities. As a self-proclaimed poetess with a rather unhealthy fetish for books, my life is pretty much simple and quiet. When I’m not annoying the life out of my husband, Clarence, I’m either grinding at the desk or getting frustrated around my 1974 sewing machine. Hailed from the tropical island of Jamaica, my childhood days were spent lingering at the sea with a rod in hand. I dig hanging with hubby and if I had all the time in the world to spend on TV shows, I’d probably be watching “Courage the Cowardly Dog Show’. While my side hustle is done indoors, my husband and I are full-time ministers of the good news; hence, we spend a great deal of hours voluntarily teaching people from the Bible at their homes. MY PROFESSIONAL ONLINE JOURNEY AS A VIRTUAL ASSISTANT (VA) Prior to working as a virtual assistant, I labored in several other capacities. After a year of teaching Principles of Business and English Language, I discovered that the classroom was definitely not for me. I’ve always wanted to study law (which I partially did, Business Law to be exact) but my passion for computers led me to study computer programming at a local college. Subsequent to completing my studies, I settled for a job out of my hometown as an SEO Content Writer. My professional online journey commenced as a means to an end. I was about to get married and after calculating the costs and responsibilities associated with being a married woman, I decided that I needed to be at home where I could take care of my family. SO… a week before exchanging vows, I left my 9-5 as an SEO Content Writer to make my side hustle a full-time career. I FOUND BEAUTY IN SERVING BUSINESSES ONLINE … and I’ve never been happier. Working online has definitely changed my perspective on making a living and sharing the knowledge I have with others who are seeking online opportunities. I’ve worked with some incredible clients, hired a few extraordinary and industrious freelancers, and pretty much delved into so many aspects of Internet income. Today, I’m helping my clients get seen and reach their target audience through actionable SEO tactics and killer content. I also help clients find economical alternatives to their marketing strategy, whether through available information, free tools, and consultation. My clientele is pretty diverse, as I’ve worked with clients around the world and in various industries. I’ve worked with food bloggers, tech and software moguls, home and garden experts, digital marketers, and even other virtual assistants who are simply looking to make their mark. I absolutely love what I do and wouldn’t give up this digital nomad life to return to a 9-5. My aspiration is to build my business and my affiliate marketing empire. I also have a few eBooks and a physical product in the making that will absolutely help my audience thrive in their personal lives and be more productive. As I take this journey, my goal is to inspire people – most importantly my husband who recently took the plunge and ditched his 9-5. Can I inspire you in any way? How can I help you and your business succeed online and get the attention it deserves?
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Social Media Content Creation
    Email Copywriting
    Social Media Content
    Social Media Account Setup
    Blog Writing
    Content Writing
    Ghostwriting
    Administrative Support
    Copywriting
    Content Management
    Article Curation
    Article Writing
    Kindle Direct Publishing
    Canva
  • $10 hourly
    I am a fulltime Customer Service Representative with 13 years of experience handling complex customer inquiries related to Card Member and Merchant Services, Travel, and E-commerce.
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Travel Planning
    Customer Service
    Sabre
    Data Entry
    Administrative Support
    Email Support
    Inbound Inquiry
    Online Chat Support
  • $40 hourly
    Hi! I'm a full-time VA working with long-term clients and available for one-time projects (both in and outside of Upwork). I provide admin and sales support, list building, data entry, CRM support, and more. I have worked with multiple startups to help establish SOPs for admin and account management. Data entry and data clean-up are some of my favorite tasks, and I have assisted with Salesforce data clean-up for several businesses. I am in Salesforce's Trailhead in preparation to obtain my Salesforce Administrator certification. Before becoming a VA, I worked in sales for ten years (pharma and dental), where I consistently ranked in the top 10% of sales reps nationwide. Additionally, I have several years of support in administrative and operations roles. I left sales because I never loved sales, and realized I was enjoying the administrative aspects of the job more than the actual sales. I would love to learn about you and your business and find ways we could work together. I look forward to hearing from you! Best, Melissa Glander
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Customer Service
    Online Chat Support
    Email Support
    Sales
    Salesforce CRM
    Customer Support
    Salesforce Lightning
    Phone Support
    Administrative Support
    Salesforce Marketing Cloud
    Online Research
    Data Cleaning
    Data Entry
    Microsoft Office
  • $50 hourly
    Excel and PowerPoint virtuoso with a passion for precision. I bring a track record of successful project execution, certified bookkeeping skills, and 16 years of customer service to the table. Proficient in business management, particularly in administrative and financial functions, I seamlessly blend strategic coordination with hands-on expertise. My coding prowess in HTML, VBA, and PHP adds a tech-savvy edge to my project management toolkit. Ready to lead, collaborate, and elevate your projects to new heights. Let's connect!
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Payroll Accounting
    Accounts Payable
    Presentation Design
    Microsoft PowerPoint
    Event Marketing
    Administrative Support
    Graphic Design
    Mathematics
    Microsoft Excel
  • $10 hourly
    Formerly an outbound call and quality assurance specialist, responsible for validating sales, audio editing, and coaching agents. For the past four years, I have been a freelance virtual assistant for a variety of clients in the US and other countries. I have received one-on-one intensive training in SEO, WordPress, and other online marketing tasks. My projects have included SEO, social media, maintaining WordPress sites, site QA, content posting and formatting, SEO site reviews and web research. I have a considerable amount of experience in Google Sheets, Google Docs, WordPress, keyword research and basic HTML.
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Social Media Plugin
    Instagram
    Administrative Support
    Podcast
    Lead Generation
    WordPress
    Online Research
    Data Entry
  • $30 hourly
    17 years in Banking and Finance handling Collections (Front end, Mid range and Back end), Accounts Receivables, Admin and Customer Support, B2B, B2C. I have handled various financial accounts as well as telecom accounts both local and international. My trainings equipped me with the skills necessary in ensuring that all metrics are met with integrity. I am flexible and very goal oriented. I have so much more to offer and will always go beyond of what is expected of me.
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Healthcare Software
    Legal Negotiation
    Bank Reconciliation
    HubSpot
    Microsoft Dynamics 365
    Sage Intacct
    Accounts Receivable Management
    Litigation
    Email Communication
    ChiroTouch
    Salesforce CRM
    Debt Collection
    Phone Support
    Accounts Receivable
    Oracle NetSuite
  • $35 hourly
    I am offering administrative services to include, but are not limited to, project and customer relations management, data entry and analysis, securing travel arrangements, email and calendar maintenance, proofreading, transcription, et cetera. During my extensive stint working within Corporate America, I have learned the imperativeness of reliability, time management, organization, and clear verbal and written communication. This time period has also allowed me to become adept at research, proofreading, and the use of a variety of applications and platforms. I have mastered these and more skills but am ready and excited to learn even more! I wish to use these abilities to make the lives of my clients as easy as possible by taking the mundane and/or tedious tasks off of their plates.
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    Light Project Management
    Salesforce
    Scheduling
    Task Coordination
    Administrative Support
    Google Workspace
    Customer Support
    Critical Thinking Skills
    Email Communication
    Data Entry
    CRM Software
    Communications
    Microsoft Office
    Typing
  • $17 hourly
    As a Top Rated Freelancer with a 100% success score for many years, I bring a passion for helping others to my profession as a customer support representative. With over 6 years of experience in this field, I have honed my skills in quickly resolving issues, making positive impressions, and ensuring customers feel valued and well-treated. I am fluent in Swedish, Norwegian, Danish and English, which allows me to communicate effectively with a diverse range of customers. My expertise includes working with a variety of systems such as HelpScout, FreshDesk, Shopify, and Wordpress. I am also well-versed in handling complaints and working in high-pressure environments. In addition to customer support, my skillset also includes tracking packages, processing new orders, and handling refunds. I am confident in my ability to provide exceptional service and am eager to bring my expertise to a new customer support role.
    vsuc_fltilesrefresh_TrophyIcon Certified Microsoft 365 Messaging Administrators
    English to Swedish Translation
    Content Rewriting
    Administrative Support
    Customer Service
    In-App Support
    Translation
    SEO Writing
    Customer Support
    Content SEO
    Email Support
    Swedish
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