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  • $65 hourly
    Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Important points: - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Troubleshooting
    Tech & IT
    Technical Support
    Online Chat Support
    Email Support
  • $35 hourly
    "Teamwork is the ability to work together towards a common vision. It is the fuel that allows common people to attain uncommon results." - Andrew Carnegie Hello there! My name is Erick. I am a passionate IT professional with more than 12 years of experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate and a few MSP companies). I've worked as a Senior Remote Desktop/Network Engineer for several MSP companies based in the US, Canada and Australia. Qualification Highlights: Datto Certified Practitioner in RMM Datto Certified Practitioner in Autotask PSA Datto Certified Deployment Specialist in Continuity Datto Certified Deployment Specialist in RMM Datto Certified Practitioner in Networking ConnectWise Manage 101 User Connectwise Automate 101 User Connectwise Control 101 User IT Glue Certified Professional: User Level 1 Threatlocker Ringfencing CyberHero CompTIA A+ ITIL V3 Certified Lean Six Sigma Yellow Belt Since I started working as an IT professional, I have gained IT knowledge in: Ticketing system: - Datto AutoTask PSA - Halo PSA - Connectwise Manage - Syncro MSP - Atera MSP - Jira - RepairShopR - Freshdesk - Zoho Desk - Zendesk - ServiceNow - Siebel / Dellserv RMM: - Syncro MSP - Atera MSP - NinjaOne RMM - Datto RMM - Connectwise Screenconnect - Solarwinds RMM - LogMeIn Central Remote Control software: - Splashtop - LogMeIn - Anydesk - GoToAssist - BOMGAR - TeamViewer - Solarwinds N-Able MSP Anywhere KB Management System: - IT Glue - Hudu - Service Now KB - Jira Confluence - Atera KB - Syncro KB Phone System: 3DUC 3CX SASBOSS ACCESS4 Password Manager: Password Boss Bitwarden NordPass Keeper Bitwarden Lastpass 1Password MDM: O365 Admin Microsoft Azure AD Microsoft Entra Microsoft Intune Windows 365 CIPP Email Data Backup: Dropsuite Datto Backupify Acronis Cyber Protect Clous Backup N-AbleCive Data Protection Veeam Backup for O365 Avanan Email Security Service: Cofence Mail Protector Proofpoint GraphUs Ironscales Cydef Mailguard MDR/EDR/XDR platform: Todyl EDR Datto EDR Rocket Cyber SAAS alerts Huntress Augmentt Cloud Controlled Networking: Cisco Meraki Microsoft Intune Privatise VPN Tailscale Backup Solutions: - Acronis Cloud Backup - Veeam - FABS Backup - N-Able Backup Console - Carbonite - Box / Dropbox - OneDrive - Shadow Protect - Nakivo Backup AV, Firewall, and anti-spam: -Threatlocker - Autoelevate - Sonicwall - Fortinet - ESET - Sophos - Malwarebytes - Todyl - Webroot - Sentinel One - Galactic Scan File-Sharing: - One Drive - Dropbox - Sharepoint - Google Drive / Drive Filestream Database Servers: - Microsoft SQL Server 2019 - Microsoft SQL Server 2008 My troubleshooting skills are but are not limited to: - Windows / Mac basic and advanced troubleshooting - Gsuite administration / Migration - Zoom administration / Migration - O365 administration / Migration - Microsoft Entra administration - Windows 365 Administration - Microsoft Intune Management - VM administration - Online/Cloud Backup Management (Acronis) - Image Backup (Veaam) - Synology NAS backups administration - QNAP NAS backups administration - Unifi/Ubiquiti device administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - Advanced Windows and Mac Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibility troubleshooting - File or folder permission management - Basic Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall - Password Manager administration - MFA administration
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Server Administration
    Managed Services
    Network Engineering
    macOS
    System Administration
    IT Management
    Mac OS X Administration
    Remote IT Management
    IT Support
    Helpdesk
    Customer Support
    Desktop Support
    Technical Support
    Phone Support
    Email Support
  • $20 hourly
    I'm a senior customer service professional, with more than 12 years of working experience as a customer and technical support supervisor and manager. I am dependable and detail-oriented, I excel at completing projects within time and budget constraints. I am a highly motivated, confident and dedicated individual. ✅ Bilingual English and Arabic. ✅ 9 years of proven experience. ✅ 100% commitment to deadlines. ✅ Using most of the known software in the field, such as Intercom and zendesk. ✅ Communication on the go. ✅ Experience with urgent jobs. ✅ Willingness to sign NDAs. I'm Specialize at: ✓ Zendesk ✓ Intercom ✓ Zopim ✓ LiveChat ✓ Stripe ✓ Payrix ✓ Nuclino ✓ Slack ✓ Google business tools.
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    Stripe
    Slack
    Helpdesk
    Intercom
    Product Knowledge
    Customer Service
    Customer Support
    Email Communication
    Online Chat Support
    English
    Phone Support
  • $12 hourly
    To be of significant contribution to an organization’s vision and mission through my experience, hard work and dedication.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Quality Assurance
    Training
    Search Engine Optimization
    Technical Support
    Administrative Support
    Helpdesk
    SaaS
    Customer Service
    Web Hosting
    Project Management
    Online Chat Support
    Email Support
    Phone Support
  • $65 hourly
    I'm a Microsoft certified professional with 20+ years of experience working with for-profit and non-profit businesses and their unique technologies. I have a willingness to learn new technology and enjoy helping others to succeed. Strengths include: • HIPAA, CARF, PCI-DSS and other various regulations • Point-of-Sale (Hardware and Software) • Document Management (Hardware and Software) • Customer Relationship Management (CRM) • Medical/Practice Management (Software) • Hardware/Software Troubleshooting and Support (Helpdesk) • Small Business technology audit and assessment • Basic Data Entry (approximately 65-75wpm) • Product Testing (physical or digital) • SharePoint 2013, O365 Management and "basic" design • Microsoft Server 2008 / 2012 (Management and Automation) ** Remote service and support available utilizing Splashtop for secured remote access. *** If necessary, VPN access is an option for short or long-term support and maintenance. Additional experience: • Mobile App testing • Professional product review and feedback • Small business technology consultation
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    English
    Technical Support
    Business with 1-9 Employees
    Incident Management
    Troubleshooting
    Automation
    Scripting
    Helpdesk
    Microsoft SharePoint Administration
    Point of Sale & Payment Systems
    Electronic Medical Record
    Hardware Troubleshooting
    Microsoft Office
  • $12 hourly
    I have over 10 years of extensive experience in IT Profession such as *IT Helpdesk Support *Technical Support *Remote desktop Managing *System administration, network maintenance & hardware maintenance *Network and system security *Tier 2 Escalation evaluator Companies I have worked with are: Carati (IT Helpdesk overall tech) currently employed as on call tech Capitaltek (Level 1 tech support for MSP 1 Year) ATOS (Level 2 for 7 years) Sutherland (Level 2 Tech for 2 years) Toshiba (L2 for 3 years) I am passionate and diligent with my tasks and I always guarantee to provide quality services that would contribute to the company' growth. My goal is to provide an excellent IT related support for my clients. Feel free to message me anytime so we can start the project.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Windows Administration
    Customer Service
    System Configuration
    Computer Network
    Computer Maintenance
    Helpdesk
    Tech & IT
    Online Chat Support
    Microsoft Windows
    English
    Technical Support
    Freshdesk
    Microsoft Exchange Server
  • $12 hourly
    * MS Office * IT Help Desk * Active Directory * Networking * Translation * Data Process/Entry * AS400 Operator * IT Project Manager
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Microsoft Active Directory
    English to Spanish Translation
    Product Knowledge
    Computer Skills
    Ticketing System
    Helpdesk
    Technical Support
    Data Entry
    Windows Administration
    Online Chat Support
    Phone Support
    Email Support
    English
  • $15 hourly
    Experienced in: SaaS - Customer Experience Platform (Gift cards / loyalty, Online Ordering) Multiple CRM platforms and other remote tools. Windows and Mac troubleshooting Graphics design/editing Active Directory Google Admin Okta management
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    Customer Service
    US English Dialect
    Canva
    Ticketing System
    Salesforce
    Helpdesk
    Technical Documentation
    OKTA
    Technical Support
    Hardware Troubleshooting
    Customer Support Plugin
    Incident Management
    Troubleshooting
    Logo Design
    Email Support
  • $35 hourly
    🌟🏆 Experienced Project Management and Technical/Customer Support Professional 🏆🌟 Welcome to my profile! With over 7 years of dedicated experience in Project Management and Technical /Customer Support , I am committed to enhancing your projects and ensuring unparalleled customer satisfaction. My extensive background provides me with the skills and insights necessary to adeptly navigate project complexities while delivering exceptional support to your esteemed clientele. Key Skills: 🤝 Customer Support: • Proficiency in Multichannel Support (Email, Chat, Phone) • Expertise in Issue Resolution and Troubleshooting • Advanced Customer Relationship Management • Thorough Quality Assurance and Feedback Analysis • Effective User Training and Onboarding 🚀 Project Management: • Mastery of Agile and Scrum Methodologies • Comprehensive Project Planning and Execution • Demonstrated Team Leadership and Coordination • Expertise in Risk Assessment and Mitigation • Proficient in Budget and Resource Management 🔧 Technical Support: • Hardware Troubleshooting: Diagnosing and resolving hardware issues for desktops, laptops, printers, and peripherals. • Software Support: Proficient in troubleshooting software problems across Windows, macOS, and Linux platforms. • System Administration: Managing user accounts, permissions, and group policies to ensure secure and efficient system operation. • Remote Support Tools: Skilled in utilizing remote desktop software like TeamViewer, AnyDesk, and Remote Desktop Protocol (RDP) for remote assistance. • Documentation and Reporting: Maintaining detailed records of technical issues, resolutions, and recommendations for future reference and improvement. 💻 Technical Skills: • Project Management Tools: Jira, Trello, Asana, Wrike, Monday.com, ClickUp, MS Project, Basecamp, Airtable, TeamGannt, Notion, Kanban, Kajabi. • CRM Software: Zendesk, Freshdesk, Salesforce, HubSpot, Pipedrive, Zoho CRM, Nutshell, Gorgias. • Other software & tools: Office 365, Google Suite, Zoom, Slack, MS Teams, Skype. 💡 Why Choose Me? 💡 🏆 Proven Expertise: Successfully managed 30+ projects with a 100% customer satisfaction rate over 7 years. 🏆 Effective Communication: Clear and empathetic communication ensures stakeholders and customers are always informed. 🏆 Detail-oriented: Meticulous attention to detail ensures project integrity and swift issue resolution. 🏆 Adaptability: Quick adaptation to new technologies and industries for effective project execution. 🏆 Collaborative Approach: Working closely with cross-functional teams to ensure project success and positive customer experience. 🏆 Continuous Improvement: Committed to ongoing learning and process enhancement for superior service delivery. 🤝 Let's collaborate to elevate your projects and enhance customer satisfaction. Reach out to me today to explore how we can work together! "I am available for short-term and long-term engagements, offering high-quality, prompt, and precise solutions." Thank you for considering me for your professional requirements!
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Zendesk API
    Operations Management Software
    OKTA
    Zoho Desk
    Technical Project Management
    Project Schedule & Milestones
    Ticketing System
    Technical Support
    Agile Project Management
    Office 365
    Customer Support
    Google Workspace
    HubSpot
    Zendesk
    Jira
  • $40 hourly
    WHAT CAN I DO FOR YOU? API Development and integration with POS, Payment processing etc Custom solutions development System administration in Windows client and Server OS Data work in Word and Excel (data entry, formatting, manipulation, consolidation, creating templates with formulas, macros etc) Customer services / Help Desk support Installation, initial staging and maintenance of NCR products such as Aloha POS, Connected Payments, EDC, Aloha To Go, Aloha Online Ordering, Aloha Kitchen Database prepping for restaurants - initial staging and maintenance Etc MY KNOWLEDGE AND EXPERIENCE: Over 20 years of experience in IT industry Experience in implementation, installation and troubleshooting ECDL (ICDL) trainer and test leader Microsoft trainer Numerous certifications from various vendors but mostly Microsoft Level 3 Software Engineer for NCR Hospitality Solutions services Currently support numerous quick chain restaurants in using NCR Aloha POS system Feel free to contact me with the need you have and I will happily answer you and hopefully we can create a fruitful business relationship for both sides.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Customer Service
    API Integration
    Ticketing System
    Point of Sale & Payment Systems
    US English Dialect
    ScreenConnect
    Windows 7 Administration
    Administrative Support
    Microsoft Server
    Technical Support
    Helpdesk
    Windows 10 Administration
    Windows Server
  • $14 hourly
    With my 9 years of experience in the field of Freelancing, equipped with excellent skills in Customer Service, Product Outsourcing, Social Media Marketing, Email Handling, Purchasing, Selling, Order Fulfillment, Product Research, Lead Generation, Data Entry, and other Administrative tasks, hence, I know that I can provide quality services to the client. Had experience in using Freshdesk, Shopify, Mailchimp, QuickBase, Amazon Seller Central, eBay, Zendesk, Magento, Alibaba, madeinchina.com, Asana, Oberlo, Reamaze, Helpscout, Dropified, Aliexpress, Etsy, Dropbox, Front App, CommerceHQ, Trello, Google Docs, Sellbright, Freshworks, Channel Advisor, Walmart, Suredone, tawk.to, and Woocommerce.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Administrative Support
    Order Fulfillment
    Administrate
    Order Processing
    Helpdesk
    Social Media Website
    Customer Service
    Lead Generation
    Data Entry
  • $20 hourly
    𝙉𝙚𝙚𝙙 𝙩𝙤 𝙨𝙘𝙖𝙡𝙚 𝙮𝙤𝙪𝙧 𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚? 🚚 A+ eCommerce Experience 👩‍💻 Operations & Customer Engagement 📦 Shipping & Order Fulfillment | Shopify See how I can help you scale ⤵️ 💎 𝙚𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 I'll ensure smooth operations, from shipping to returns and growth, and drive customer satisfaction and business success. ✦ Shipping and Fulfillment ✦ Returns and Refunds ✦ Scaling and Growth 💎 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙀𝙉𝙂𝘼𝙂𝙀𝙈𝙀𝙉𝙏 Exceptional customer engagement, from service to marketing, builds loyalty and trust. ✦ Customer Service ✦ Reviews Management ✦ Social Media Moderation ✦ Customer Retention ⚙️ 𝙏𝙊𝙊𝙇𝙎/ 𝘼𝙋𝙋𝙎 𝙄 𝙐𝙎𝙀 𝙏𝙊 𝙎𝘾𝘼𝙇𝙀 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎𝙀𝙎 ⚙️ ✦ Filevine Law Case Software ✦ Tettra ✦ Zendesk ✦ Shopify ✦ Gorgias ✦ ReAmaze ✦ Intercom ✦ Freshdesk ✦ Shipfusion ✦ Asana ✦ ShipStation ✦ ShippingEasy ✦ Slack ✦ Zoom ✦ MS Office - Excel, Word, Powerpoint ✦ GSuite - Docs, Sheets, Slides, Forms ✦ Instagram, Whatsapp, Facebook Management ✦ Live Chat, WhatsApp, Printful, Gmail, Front ✦ 3PL, MachShip, Optima WS ✦ Recharge, Fulfil As you can see, 𝙄 𝙘𝙖𝙣 𝙝𝙞𝙩 𝙩𝙝𝙚 𝙜𝙧𝙤𝙪𝙣𝙙 𝙧𝙪𝙣𝙣𝙞𝙣𝙜. Whether you have a preferred software or need me to adapt to something new, I'm 𝙩𝙚𝙘𝙝-𝙨𝙖𝙫𝙫𝙮 🧑🏻‍💻 and ready to excel. 🏆 Just hand it over, and I'll make it my own in no time! 🎯 📧 Send me your 𝙥𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙯𝙚𝙙 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 and fill me in.. Talk Soon! Ellen
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Canva
    Technical Support
    Gorgias
    HTML
    Dropshipping
    Helpdesk
    Customer Service
    Third-Party Logistics
    Customer Support
    Social Media Management
    Zendesk
    Shopify
    Ecommerce
  • $35 hourly
    A seasoned technician with over 15 years of experience in providing technical support and excellent customer service.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Microsoft Windows
    Customer Service
    Helpdesk
    Customer Support Plugin
    Microsoft Teams
    Product Knowledge
    Technical Support
    System Configuration
    IT Sourcing
    Ticketing System
    End User Technical Support
    Communication Etiquette
    Online Chat Support
    Email Support
  • $35 hourly
    Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Communication Strategy
    Helpdesk
    Email Support
    Mobile Device Management
    Microsoft Office
    Windows 10 Administration
    Customer Service
    Network Administration
    Technical Support
    Email Communication
    Customer Support
    Microsoft Active Directory
    Microsoft Azure
  • $50 hourly
    ✅As a highly rated and experienced Managed Service Engineer with a focus on IT Project Management and Technical Support, I have honed my skills over the past 6+ years by delivering results for companies globally. My expertise in L1 & L2 operations has been instrumental in driving growth and improving performance for my clients. I have proven expertise in software, internet service providers (ISP), logistics, and the transportation industry. I have a track record of successfully coordinating, evaluating, and implementing networks, cybersecurity, telecommunications, and IT projects. I'm self-motivated and have a business-minded approach, always striving to reach my goals. . I have extensive experience working with🌟 high-profile companies🌟 around the world, helping them to reach their objectives while cutting costs and enhancing their digital transformation. I'm self-motivated and have a business-minded approach, always striving to reach my goals. YOU and your projects are in good company: ✅ Orion Global GMS - (Global IT Managed Services Providers). ✅ Crestech - (Global IT Managed Services Providers). ✅ Johnson & Johnson Dominican Republic - (81.58 billion USD (2018)). ✅ Accenture - (Fortune Global 500). ✅ RB Mead Johnson - (Global Leader in Infant and Children’s Nutrition). ✅ DP World - (Global Terminal Operator at Ports Around the World). 🔥Some cool projects: » IT project management: ✓Daikin Global, Dominican Republic Branch, mail migration project, and MFA configuration to end-users. It consisted of migrating emails from a remote mail server to office 365 subscription, preventing losing any critical information. » Wireless and Networking: ✓DP World Caucedo Wireless network design and improvement, providing better wireless connectivity for mobile equipment, increasing their productivity. » WordPress admin: ✓La Revista Diaria (Larevistadiaria.com), an online newspaper, WordPress administration, monthly reports, backups, and security protection. Helping them to achieve their monthly goals. If you're interested, let me know when you're available to chat. I'm sure we can find time to grab a few beers and enjoy the beach (the beers are not included!).
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Client Management
    5G
    Wireless Communication
    Network Engineering
    Computer Network
    System Administration
    Computing & Networking
    Hardware Troubleshooting
    Microsoft Server
    Desktop Support
    Helpdesk
    WordPress Development
    Technical Documentation
    Technical Support
    Computer Maintenance
  • $20 hourly
    • I have worked across different areas of IT Support and this has supplied me with a wide range of technical knowledge which I can share with my future colleagues and clients. • I am a quality-oriented, dedicated and hardworking individual who makes sure to provide efficient and high-quality service. • An ISFJ-A Defender according to an online personality test • I am very flexible with the hours I am available to work. Here is a summary of some of my most recent job descriptions: IT Service Desk Supervisor - Supervising a group of IT Professionals by providing technical training, performance coaching, develop specific skill-sets through shadowing, and overall guidance to attain work efficiency IT Service Desk Analyst - Provide support on a wide range of technical issues for colleagues (Hardware, Software, Networking, VPN, Active Directory, Server, MS Office/Outlook/OneDrive/Teams, etc.) - Incident Management - Change Management
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    Office 365
    Medical Records Software
    Mobile Device Management
    Email Support
    Zendesk
    Hardware Troubleshooting
    Technical Support
    Troubleshooting
    Online Chat Support
    Helpdesk
    System Administration
  • $13 hourly
    I'm a freelancer with different skills set that varies from customer service, logo, and graphic design, computer software repair, virus removal to website design and development. I do a lot but I'm committed to everything that I put my hands on. 11+ years of experience in customer service and technical support before becoming a freelancer 5 years ago and no turning back- I love freelancing. Talk to me about your needs and let me help you attain your goals and make your vision a reality.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Data Recovery
    Technical Support
    Joomla
    Helpdesk
    Virus Removal
    WordPress
  • $20 hourly
    Experienced Technical Support Analyst.Skilled in Operations Management, Technical Support, Call Center Development, Break and Fix Services, Dell, EMC, and ITIL. Information technology professional with a Bachelor of Technology (B.Tech.), ISM Certified.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    EMC Symmetrix
    IT Asset Management
    Remote IT Management
    Call Center Management
    EMC Unity
    Backup Administration
    Storage Device
    Data Protection
    Microsoft SCCM
    Windows Administration
    Hardware Troubleshooting
    Technical Support
    Customer Service
    IT Service Management
    Helpdesk
    Windows Server
  • $12 hourly
    Hi, I'm an IT guy who's been in the technical industry for about 9yrs. Been supporting customers for the last 6 years since 2009 from different ISPs to an antivirus company, cable tv, and a laptop manufacturer company. Handled different types of customers on the phone, learned almost perfectly how to deal with different types of people over the phone. Here are some of the skills I acquired through the years: - Highly Capable in setting up an internet connection Wi-Fi/LAN on PC, Mobile, and Gaming Consoles. - Highly Capable on assembling, maintaining, and installing hardware of computers and laptops. - Configuring network issues and setting up router and modem connections. - Very well experienced in connecting PCs and printers via shared network. - Installing and troubleshooting software such as drivers, MS Office, computer applications, and the tools we use today in pandemic. - Installing and troubleshooting hardware such as BSOD, PC not booting, updating BIOS, etc. - Highly experienced in virus removal from PC. - Knowledgeable with Salesforce. - Amateur in video editing through Premiere Pro. - High level of adaptability and quality customer service in technical support capable of handling high workloads. I have a goal-driven personality as I really love this job most specially, helping other people in making their lives easier using technology. Cheers, Pat
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Microsoft Active Directory
    Managed Services
    Microsoft Azure
    Microsoft Office
    Office 365
    Helpdesk
    Customer Support Plugin
    Information Technology
    Product Installation Support
    End User Technical Support
    Technical Support
    Online Chat Support
    Tech & IT
  • $12 hourly
    Goal To provide high-quality services to my clients and contribute in achieving milestones and targets set to succeed as a team, and build long-term relationships with my clients based on trust and honesty. I am open to discuss any collaboration or joint venture or any other opportunities. If you are looking for marketplace collaboration (Themeforest, Codecanyon, Templatemonster, WordPress.org) then feel free to contact me and we can discuss further. WordPress Experience I have outstanding experience in developing custom WordPress themes as per provided PSD and Figma design. I can even design and develop premium WordPress themes with different page builder plugins such as Elementor, WP Bakery Page Builder, Unyson, King Composer, Site Origin etc. of Envato standards. I also have hands-on knowledge of integrating third-party payment gateways and can develop custom WordPress plugins and Woocommerce extensions. I can also customize WordPress themes to implement custom design, extending theme functionality and adding new custom features in the WordPress themes. I have extensive experience of customizing Woocommerce plugin and third party WordPress plugins via filters and action hooks to implement advanced custom features. I can also develop and integrate third-party REST web services with WordPress websites. Shopify Experience I also have good experience in customizing Shopify stores, developing new theme extensions and custom Shopify themes. Hands-on knowledge of liquid and Shopify 2.0. Sound expertise of extending Shopify theme functionality to implement new custom design and can add new custom features in the Shopify themes using the Shopify CLI and Theme Access app. Integrating new custom theme options, creating custom sections, section blocks, app blocks, app embed blocks, liquid and JSON templates with dynamic options. I can also help in optimizing Shopify stores, integrating apps with Shopify stores and developing embedded apps. Business Development / Tech Support Helping people on forums has been my passion. I have worked in remote support teams to provide technical assistance and support for SAAS applications. I have worked with different Envato author's support teams as well. The role was to help customers with technical issues, increasing sales, building trust and long-term relationships between customers and company, and improving the overall reputation of products by getting positive feedback and ratings. Hands-on knowledge of different support systems such as Ticksy, Zendesk, Hesk, Helpscout, and Crisp and have been actively involved in business development as well.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Web Development
    Troubleshooting
    Shopify Theme
    Bootstrap
    PSD to HTML
    PSD to WordPress
    Website Redesign
    JavaScript
    CSS
    WordPress
    Shopify
    WooCommerce
    Plugin Customization
  • $10 hourly
    I have over 11 years of progressive experience in the Support Engineer field.  My professional history includes positions such as Google Apps for Work Support (G Suite) as well as Systems Engineer and Support at Hospitality Wifi (Remote Job).   Most recently, as an L1 Customer Support Engineer on Crossover.com, Engineer-Tech Support at Hostpapa and Jotform (Both Remote Job). My responsibilities include resolving issues related to HTML, CSS, PHP, Javascript, etc, and CMS such as Wordpress, Joomla, Moodle, etc, through Tickets, Email, Chat, Zoom, and Calls. Regards. Carlos Carcamo
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Spanish English Accent
    CSS
    Web Development
    Google Apps Script
    Ticketing System
    HTML
    Jotform
    WordPress
    Customer Support
    Zendesk
    English
    Technical Support
  • $20 hourly
    I am a natural-born tech enthusiast and troubleshooter at heart, with a passion for tackling technical challenges. The prospect of joining your team in this industry excites me, as it aligns perfectly with my skill sets and offers an opportunity for professional growth in a field I am deeply passionate about. Moreover, I see it as a way to contribute to a larger scale by assisting others and enhancing my understanding of this field. My flexibility with work hours and my reputation as an enthusiastic team player make me a valuable asset. Here's a concise overview of my current skill set that I believe would be beneficial to your team: NOC - VoIP --Supported a range of customers, from small to enterprise-grade, across multiple states, providing VoIP solutions and premium support in both on-net and off-net environments. --Proficient in resolving VoIP routing issues on various telephony circuits such as MPLS, T1, DIA, and Flex, employing troubleshooting and break-fix strategies. --Skilled in tracing and isolating phone routing issues related to different VoIP protocols. Expertise in investigating telephony blocking on LAN and WAN, including network devices, switches, routers, firewalls, and port-related issues, with capabilities in setting up NAT and port forwarding on routers like Dreytek, Cisco, and Meraki. --Proficient in configuring SD-WAN, failover, WAN aggregation, and load balancing. On-premise Infrastructure and Cloud Support --Supported a range of accounts, spanning Basic, Mid-size, and Enterprise, with a focus on Microsoft O365 services, including activation, onboarding, email migration, and hybrid deployment planning. --Assisted clients in Microsoft Office Pro Plus software installation and administration of Exchange Online, Teams, and SharePoint Online services. --Provided break-fix support for service-related issues and supported MSP360 backup deployment. --Proficient in AWS and Azure VM support. Service Desk --In my 13 years of experience within a dynamic and high-volume service desk environment, I honed my skills in providing exceptional support and assistance to users. My responsibilities encompassed a broad spectrum of IT functions, primarily focusing on: Active Directory Management: --Proficient in managing and maintaining Active Directory, including user account management, group policies, and security permissions. Exchange Server Support: --Skilled in supporting and troubleshooting Exchange Server, handling mailbox management, email routing, and resolving connectivity issues. Application Support: --Extensive experience in diagnosing and resolving application-related queries, troubleshooting software issues, and providing guidance on application usage and functionality. Incident and Request Management: --Demonstrated expertise in managing incidents and service requests, ensuring timely resolution and adherence to defined SLAs, which significantly contributed to a streamlined and efficient service desk operation. Remote Assistance and Troubleshooting: --Adept at utilizing remote assistance tools to diagnose and troubleshoot technical issues, providing step-by-step guidance to end-users for issue resolution. Knowledge Base Creation and Maintenance: --Developed and maintained a comprehensive knowledge base, documenting solutions for common issues and best practices. This resource facilitated quick and effective issue resolution, benefiting both the team and end-users. Effective Communication and Customer Service: --Cultivated strong communication and customer service skills, ensuring clear, concise, and empathetic interactions with users. This approach fostered a positive service desk experience and enhanced overall customer satisfaction. Training and User Education: --Conducted training sessions and provided user education on IT tools, applications, and security protocols, empowering users to make the most of available technologies while adhering to best practices. My tenure in the service desk role has imbued me with adaptability, resilience, and a keen understanding of the critical role a service desk plays in maintaining operational efficiency and user satisfaction within an organization. I am eager to apply these skills and experiences in future endeavors, including contributing effectively within your esteemed organization.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Customer Support
    Helpdesk
    Ticketing System
    VoIP Administration
    ConnectWise Automate
    Mobile Device Management
    Shopify
    Windows Administration
    VoIP Software
    Technical Support
    Microsoft Exchange Server
    Office 365
    Microsoft Azure
  • $17 hourly
    I am passionate about providing exceptional customer service and thrive in tech-oriented environments like SaaS, digital automation, fintech, and eCommerce. I strive to accurately address the root cause of customer issues, preventing the need for customers to repeatedly come back over and over again with the same or related problems. Being able to understand what customers are trying to achieve, uncovering the puzzles hindering them from reaching their end goal, and pointing them in the right direction until what once seemed like a puzzle to them becomes an 'aha! ' moment for them - That is pure joy to me! Whether it's through creating engaging and instructive videos using Loom/Vidyard/zoom or concise and compelling user guides to answer customers' questions or handling email communications efficiently using Zendesk, Freshdesk, Reamaze, Keap etc, or collaborating, organizing, and managing tasks through tools like Google Workspace, Notion, Asana, Slack, as well as leveraging AI tools to enhance productivity, I do whatever it takes to ensure the customer's issue is adequately resolved. My curiosity for learning, the tendency to ask questions, a sharp eye for details, and the urge to supersede customer expectations, have consistently empowered me to deliver the required results in the projects I've undertaken. So if you require assistance with any of the following tasks, do not hesitate to reach out to me. I will be delighted to provide my expertise. 🌐 Answering your customers' questions using chat, email, and Loom recordings. 📝 Educating the customers about your product and setting them up for success 🔎 Analysing, prioritizing, and reporting incoming product feature requests 🔬 User Research, Fact-finding & checking, Root cause analysis 🫂 Tactfully de-escalating tense moments with difficult customers 💰 Resolving warranty claims and dispute handling. 👨‍💻 Webinar Management (adherence to established webinar session rules and guidelines, scheduling sessions, providing technical assistance to participants, configuring webinar software settings, troubleshooting issues during sessions, breakout rooms, verifying participant identities, managing time, moderating participant interactions, documenting incidents or breaches of session protocols, etc) 🛒 Managing eCommerce inventory inquiries, product availability, and providing relevant updates to customers. 🗄️ Maintaining detailed records of customer interactions and transactions via Zendesk, Reamaze, Freshdesk, Insightly, and similar software. 📚 Product messaging (crafting FAQs, Knowledgebase Articles & tutorial explainer videos), optimizing your landing pages and Email copies for conversion 🕳️🔽 Building CRM funnels, process workflows, automation, response templates & canned messages 📝 Content ideation & development ₿ Cryptocurrency, Blockchain Transactions Analysis & Reporting 🔧🌐 Customizing WordPress website theme for conversion ⚙ Manual app/software testing, reproducing bugs 📱💬🔵 Social media content management 📊 Data Entry, Categorization, Cleaning, and Sorting. Just reach out to me and I will assist you with any of those responsibilities, so you can dedicate your valuable time to other critical aspects of your project. 🤝
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    WordPress
    Online Chat Support
    In-App Support
    Email Support
    FAQs Compilation
    Cryptocurrency
    Technical Support
    Customer Support
    Product Support
    Ticketing System
    Customer Service
    Blockchain
    Troubleshooting
    Critical Thinking Skills
    Online Research
  • $10 hourly
    More than 5+ years of professional experience in Managed Services Providers from the US, UK, and Australia. I have worked both client-facing as a Help Desk, and back end as a NOC Analyst. I am very familiar with all the software and tools that are used regularly in remote troubleshooting and I am confident that I can deliver all the outcomes that you are looking for in IT Support, I have outlined my skill set below. I am a Microsoft Certified professional who specializes in the following: - Microsoft Office 365 Administration (Exchange Online, SharePoint, OneDrive, Teams, and Skype for business) - Knowledge on the following OS: Windows 7/8/10 and Mac OS | Windows Servers - Microsoft Cloud Services / Microsoft Security - Server Management (Active Directory, Exchange Server) - Troubleshooting IT Related issues like, Windows updates, Exchange, Virus and Malware Removal, Remote Desktop Services and Printers and Scanners configurations. - Familiar with the Remote Monitoring tools like Connectwise, Kaseya, Autotask, Connectwise Command,Kaseya and Solarwinds - Other support and storage tools like Salesforce, IT Glue, ScreenConnect, Ring central, Solarwinds, Teamviewer, Anydesk, LogMeIn,OneDrive and Dropbox.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Technical Support
    Desktop Support
    Product Knowledge
    Microsoft Office
    End User Technical Support
    Ticketing System
    Customer Satisfaction
    Customer Service
    Cloud Management
    Troubleshooting
    Project Management
    Administrative Support
    Online Chat Support
    Helpdesk
  • $30 hourly
    Extensive experience in the following Roles, IT Support Engineer, System Engineer, Service Desk, Technical Support, and Customer Service at various levels and areas of responsibilities. Work experiences consist of Troubleshooting different Devices and Computers, Active Directory, Office 365 Administration, MS Exchange, FTP/sFTP, Manage Clients Network, Provision, and Setup VOIP Phone System, Giving Product Information and Product Support for Customers, Provide Technical Assistance and Customer Service through Phones, Chats, and Emails. Certificate: ITIL Foundation ver.3
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Google Workspace Administration
    VPN
    Technical Support
    Technical Documentation Management
    Customer Service
    Procedure Development
    Ticketing System
    Network Administration
    Desktop Support
    Helpdesk
    Microsoft Active Directory
    System Administration
    Windows Server
  • $45 hourly
    Visualize Your Next Project… 🕵 What will it mean to you: ⚡︎ To have it done by a reliable expert? ⚡︎ To have it completed on time and budget? ⚡︎ To have it perform better than you expected? That’s what you get when you work with me. 𝐑𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐧𝐨𝐰! 🎓 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒 ✔️ Email & SMS Deliverability Certification - Klaviyo Academy ✔️ Marketing Software - HubSpot Academy ✔️ Contextual Marketing - HubSpot Academy ✔️ Sales Software - HubSpot Academy ✔️ Frictionless Sales - HubSpot Academy 🟧 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 ✔️ 14 years (19500+ hours) of proven experience on Upwork. ✔️ Completed 450+ jobs & projects on Upwork. ✔️ 24 years of total professional experience working for companies all across the globe. ⭐ Zendesk ⭐ Freshworks/Freshdesk/Freshservice/Freshsales ⭐ Intercom ⭐ HubSpot ⭐ Klaviyo ⭐ ActiveCampaign ⭐ Any other CRM since they operate almost the same I will revamp any CRM and Customer Support system, specifically tailored for your business needs. I translate your strategic vision into tangible results through technology implementation. 𝐓𝐄𝐒𝐓𝐈𝐌𝐎𝐍𝐈𝐀𝐋𝐒 My dedication to client satisfaction has earned me over 300 five ⭐ reviews on Upwork, contributing to my Top Rated status. Here are a couple of them: 👍 [You should hire Muhammad] I know it can feel like trying to find a needle in a haystack on Upwork, but I can tell you Muhammad is one of those rare needles. He is fantastic. He knows Zendesk like the back of his hand. He pays close attention to detail and moves very fast. He does extra things that will make your life easier and if you need something changed or customized he makes it happen quickly. He made our life easy and had us up and running with Zendesk very quickly. Thank you so much Muhammad! -Nick 👍 Muhammad has been a strength to our project to optimize use of Zendesk. He has really helped to elevate the system so that the customer is communicated properly and effectively. He helped us set up several Zapier and Wufoo forms to help assist our returns processing. He is an asset to any project that looks to make the most out of Zendesk tools. I hope him the best on his future endeavors. We would surely bring him back to work on our projects in the future. 👍 Muhammad did an outstanding job helping me get started with FreshDesk. I knew very little about the platform myself, so not only did he perform the necessary setup, he also served as a consultant/trainer to help me understand the platform. Any time I had a question, he was available to help me figure out how things worked. Now things are running smoothly without his assistance so I have ended the contract, but I would not hesitate to hire him again if needed. 🎯 𝐌𝐘 𝐌𝐈𝐒𝐒𝐈𝐎𝐍... 𝐀𝐍𝐃 𝐏𝐑𝐎𝐌𝐈𝐒𝐄 Be your silent efficiency partner. I empower businesses by maximizing ROI through streamlined CRM/Helpdesk systems. My methods deliver: ✔️ 𝑹𝒆𝒅𝒖𝒄𝒆𝒅 𝒐𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒂𝒍 𝒄𝒐𝒔𝒕: Save on manual tasks and unnecessary overhead. ✔️ 𝑬𝒏𝒉𝒂𝒏𝒄𝒆𝒅 𝒑𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒗𝒊𝒕𝒚: Free your team from repetitive work to focus on high-impact tasks. ✔️ 𝑰𝒎𝒑𝒓𝒐𝒗𝒆𝒅 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒔𝒂𝒕𝒊𝒔𝒇𝒂𝒄𝒕𝒊𝒐𝒏: Faster response times and smoother workflows mean happier clients. ✔️ 𝑫𝒂𝒕𝒂-𝒅𝒓𝒊𝒗𝒆𝒏 𝒐𝒑𝒕𝒊𝒎𝒊𝒛𝒂𝒕𝒊𝒐𝒏: Guaranteed measurable results, not just promises. ✔️ 𝑷𝒆𝒂𝒄𝒆 𝒐𝒇 𝒎𝒊𝒏𝒅: Focus on your business goals with the confidence that your operations are running smoothly and effectively behind the scenes. ✔️ 𝑬𝒎𝒑𝒐𝒘𝒆𝒓 𝒚𝒐𝒖𝒓 𝒕𝒆𝒂𝒎𝒔: Give your Support, Marketing, and Sales teams the tools and guidance they need to excel and consistently deliver their best. ✅ 𝐋𝐄𝐓'𝐒 𝐆𝐄𝐓 𝐒𝐓𝐀𝐑𝐓𝐄𝐃! Whether you have a clear vision or just a vague sense of what needs improvement, I'm here to guide you step-by-step towards streamlined workflows. 🎖️ My CRM/Helpdesk expertise covers: ► 𝐓𝐢𝐜𝐤𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Streamline your support process with intuitive ticketing systems, automated workflows, and priority routing. ► 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Build stronger customer relationships with personalized interactions, detailed customer profiles, and segmentation tools. ► 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 & 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: Gain valuable insights into your customer data with comprehensive reports and dashboards, allowing you to make data-driven decisions. ► 𝐀𝐍𝐃 𝐌𝐔𝐂𝐇 𝐌𝐎𝐑𝐄! I have extensive experience implementing countless other features to optimize your CRM/Helpdesk for your unique needs. 👉 You're guaranteed to get unlimited support even after we close the project. It is paramount to me that you are comfortable with your system always! Let's connect for further discussions. I am just a message away! Cheers, Zafar
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Digital Marketing
    Marketing Automation
    Email Marketing
    Email Campaign Setup
    Email Automation
    Chatbot Development
    Helpdesk
    CRM Software
    Zapier
    Zoho CRM
    HubSpot
    Intercom
    Freshworks CRM
    Freshdesk
    Zendesk
  • $25 hourly
    Hi, I am an IT Professional with 12+ years of experience in Systems and Network Administration with a primary focus on MS Windows Servers 2008/2012 Standard/Enterprise operating systems. An expert in software, app, and web development, with the conceptual clarity to evaluate and analyze the needs of an organization. I implement or optimize systems, design and implement procedures and software solutions to automate processes. I am an accountable professional, with a natural ability to lead others and to be a good team player. My ability to make decisions under pressure or critical circumstances combined with my proactive and innovative approach are assets I offer to my clients every day.
    vsuc_fltilesrefresh_TrophyIcon Certified CompTIA Certified Professionals
    Ticketing System
    Technical Support
    Incident Management
    Joomla
    SQL
    Server Administration
    WordPress
    Office 365
    Microsoft Azure
    Adobe Photoshop
    Helpdesk
    Customer Service
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