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4.6/5
based on 678 client reviews
  • $25 hourly
    • 4.8/5
    • (48 jobs)
    With almost 40,000 Upwork hours of experience and a Top-Rated Upwork badge, I help businesses streamline IT operations, secure networks, and reduce downtime. My expertise includes: - RMM (DattoRMM, NinjaRMM, Kaseya, Continuum, Labtech, N-Able) - Ticketing systems (Connectwise, Zoho, Kaseya, AutoTask, Zendesk, Freshdesk) - Password Managers (ITGlue, LastPass, Zoho Vault, Keeper) - Hybrid Identity synchronization(Azure AD Connect sync, Azure AD Cloud sync, Microsoft Entra Connect Sync) - Office 365 (Microsoft Office, OneDrive, SharePoint, Exchange Online) - Windows Server / Active Directory (Setup, Configuration, and migrations) - Network troubleshooting - Configuration, maintenance, and troubleshooting (Unifi, Meraki, Sonicwall, Cisco, Netgear, and other similar firewalls or network equipment) - Email migration (IMAP, Exchange on-premise and Office 365) - Virtualization (VMWare, Hyper-V) - End-user mobile device support (iPhone / Android / Windows) - Antivirus program deployment (Webroot, BitDefender and Sophos) - Backups (Storage Craft, Azure, Acronis, Datto) Certifications: Windows 7, Configuration Windows Server 2008, Active Directory Configuration Windows Server 2008, Network Infrastructure Configuration Attended Windows Server 2003, Active Directory Implementation and Administration Training/Workshop Attended Cisco Certified Network Associate Bootcamp I’d welcome the opportunity to discuss how I can contribute to your team. Thank you for your time! Best regards, Jason Dela Cruz
    Featured Skill Certified CompTIA Certified Professionals
    Desktop Support
    System Configuration
    Computer Maintenance
    Helpdesk
    Windows Administration
    Microsoft SharePoint Administration
    Microsoft Server
    Microsoft Exchange Online
    Microsoft Outlook
    Technical Support
    System Administration
  • $15 hourly
    • 5.0/5
    • (6 jobs)
    Experienced in: SaaS - Customer Experience Platform (Gift cards / loyalty, Online Ordering) Multiple CRM platforms and other remote tools. Windows and Mac troubleshooting Graphics design/editing Active Directory Google Admin Okta management
    Featured Skill Certified CompTIA Certified Professionals
    Customer Service
    US English Dialect
    Canva
    Ticketing System
    Salesforce
    Helpdesk
    Technical Documentation
    OKTA
    Technical Support
    Hardware Troubleshooting
    Customer Support Plugin
    Incident Management
    Troubleshooting
    Logo Design
    Email Support
  • $115 hourly
    • 5.0/5
    • (50 jobs)
    With 10+ years as a Certified Zendesk Administrator and CX strategist, I help organizations streamline their workflows and maximize their team's use of Zendesk. In addition to my Zendesk certifications, I hold certifications as a full-stack developer and am dedicated to creating custom Zendesk solutions. 10 years of experience working with Zendesk has sharpened my technical abilities, enabling me to provide clients with solutions that surpass the out-of-the-box functionalities of Zendesk. I love what I do, especially when it involves putting out fires, finding solutions and resolving complex challenges that propel a business forward. My approach centers on collaboration with clients. I take the time to understand your existing workflows and requirements, refining processes and tooling to ensure seamless operation within the Zendesk interface for support agents. What I can help with: -Complete Zendesk implementations with coordinated customer journey mapping -Increasing agent efficiency -Creating foundations for proper data analytics in Zendesk Explore reporting -Design and tracking of customer satisfaction programs -Implementation of weighted KPIs -Configuration and optimization of answer bots and self-service options -AI chat implementations with messaging -Custom business rules and automations (with or without API integrations of other 3rd party platforms) -Conditional contact forms for a tailored customer experience -Macros creation & brand voice -Seamless API integration with other systems for a unified agent experience -Development of custom sidebar apps for common use cases -Agent and leadership coaching & training As a CX consultant, Zendesk is my passion, but I also possess extensive experience integrating various SaaS platforms to create tailored workflows and automations within Zendesk. My portfolio includes successful integrations with Jira, Shopify, Stripe, Notion, Asana, Hubspot, Netsuite, Airtable, Quickbooks, Slack, Square, Google Suite, Intercom, WooCommerce, Pendo, Zoho, Retool, Monday, WordPress, and OpenAI. Every minute spent utilizing Zendesk should result in heightened efficiency, improved customer satisfaction, and positive business outcomes.
    Featured Skill Certified CompTIA Certified Professionals
    Gorgias
    Shopify
    Product Management
    Technical Support
    Customer Service
    HTML
    SQL
    Customer Experience
    API
    JavaScript
    Training & Development
    Process Improvement
    Data Analytics
    System Administration
    Zendesk
  • $20 hourly
    • 5.0/5
    • (11 jobs)
    IT and Telecommunications Professional with more than 10 years of experience in efficiently delivering projects in different scales and levels accordingly to client needs. Extensive knowledge in implementation and design for mobile networks nodes, corporative services, computers technical support, computer maintenance, LAN networks. Leadership skills, and teamwork. Certified in CompTIA+ and MCP. I look forward to work for IT Projects and also as a Service Manager.
    Featured Skill Certified CompTIA Certified Professionals
    Customer Service
    Microsoft Active Directory
    Project Management
    Windows 10 Administration
    Managed Services
    Wireless Communication
    Game Testing
    eBay Listing
    Technical Support
    Wireless Network Implementation
    Email Communication
    Customer Support
  • $25 hourly
    • 4.9/5
    • (63 jobs)
    "As an experienced IT professional with over 6 years of hands-on experience working with Managed Service Providers (MSPs), I specialize in optimizing IT operations using ConnectWise Automate (LabTech) and NinjaOne RMM. I have a deep understanding of both platforms and can help streamline your workflows, enhance system monitoring, and automate routine IT tasks for greater efficiency. Key Skills and Expertise: ConnectWise Automate (LabTech): Custom script development to automate tasks and improve operational efficiency. Configuration of monitor sets and alerts for proactive system monitoring. Integration with other PSA tools, ensuring a seamless flow of information between systems. Support for device management, patch management, and client monitoring. NinjaOne RMM: Setup and Configuration: Deploy NinjaOne agents and configure policies to suit your environment. Automation & Workflow: Automate software deployments, patch management, and system monitoring to reduce manual workload. Custom Scripting: Write scripts for automating routine tasks, enhancing speed and consistency in IT management. System Monitoring & Alerts: Create custom alerting systems for real-time monitoring, ensuring rapid response to issues. Why Choose Me? With a strong background in MSP environments, I am dedicated to improving operational workflows, reducing downtime, and delivering cost-effective IT solutions. I offer tailored approaches that integrate CW Automate and NinjaOne RMM into your existing infrastructure, ensuring that both platforms work together seamlessly. Let me help you automate repetitive tasks, monitor your systems in real-time, and optimize your IT operations to ensure greater productivity and efficiency."
    Featured Skill Certified CompTIA Certified Professionals
    Microsoft Hyper-V Server
    Hardware Troubleshooting
    Automated Monitoring
    Backup Administration
    ConnectWise Automate
    Helpdesk
    System Administration
    Microsoft Active Directory
    Microsoft Windows PowerShell
    DHCP
    System Monitoring
    Microsoft Azure
    Windows Server
  • $20 hourly
    • 5.0/5
    • (8 jobs)
    Customer Support Leader with over 14 years of experience in telecom, SaaS, and fintech industries. I specialize in building high-performing support teams from the ground up, creating comprehensive product knowledge bases, and implementing SLAs, KPIs, and OKRs to drive reduced response times and elevated customer satisfaction. Proficient in leading ticketing systems and CRMs, including Intercom, Zendesk, Jira, Asana, and Linear. Seeking a role to help startups scale their support operations to world-class standards.
    Featured Skill Certified CompTIA Certified Professionals
    Ticketing System
    Technical Support
    Email Support
    Team Management
    SaaS
    Zendesk
    Stripe
    Slack
    Helpdesk
    Customer Service
    Customer Support
    Intercom
    Online Chat Support
    English
  • $25 hourly
    • 4.9/5
    • (31 jobs)
    Who said ninjas don't exist anymore? With over 12 years of experience in WordPress development and technical support, I'll slice through any challenges you face with precision and skill! As a Top Rated freelancer with a 100% job success score, I bring dedication, expertise, and a problem-solving mindset to every project. Whether you need a flawless WordPress site, top-notch technical support, maintenance, bug fixes, or any other WordPress-related services, I'm here to ensure your digital presence is seamless and high-performing. Expertise I Bring to the Table: ✅ WordPress Development ✅ Technical Support and Customer Service ✅ Website maintenance and updates ✅ Troubleshooting and Bug Fixes ✅ Code edits and integrations ✅ Security and malware removal ✅ Speed optimisation ✅ SEO optimisation ✅ Website migration ✅ Analytics ✅ Theme edits ✅ Landing pages ✅ WooCommerce Proficiency and skills: ✅ HTML, PHP, CSS, Javascript ✅ WPBakery, Elementor, Astra and other page builders ✅ Plesk, cPanel, WHM, CloudPanel ✅ AWS, Aliyun, LayerStack and other hosting providers ✅ MacOS, Windows, Linux ✅ M365, Google Workspace ✅ Adobe Photoshop, Adobe Illustrator ✅ Asana, Slack Why choose me? 💎 Extensive Experience: Over 12 years in WordPress development and technical support, including high-profile projects with companies like Microsoft. 💎 Proven Success: 100% job success score and Top Rated badge on Upwork, reflecting reliable, high-quality work. 💎 Diverse Skill Set: Proficient in HTML, PHP, JavaScript, MySQL, WordPress development, and technical support. 💎 Problem-Solver: Strong troubleshooting skills and a commitment to resolving issues efficiently. 💎 Tech-Savvy: Up-to-date with the latest tech trends and quick to learn new tools. 💎 Positive Attitude: Easy-going, collaborative, and effective in dynamic environments. 💎 Client-Focused: Dedicated to delivering tailored solutions and exceptional support for diverse needs. Trust others and their opinions: 🏆 ""He created a professional looking website with minimal direction very quickly and under time / budget." 🏆 "Great freelancer who is dedicated and comes up with solutions when needed. great work!" Ready to team up with a tech ninja who’s both responsive and committed to long-term success? I’m eager to tackle your challenges and make a lasting impact on your projects. Let’s connect and see how I can bring my expertise to the fight for your goals. Shoot me a message, and let’s get started!
    Featured Skill Certified CompTIA Certified Professionals
    Bug Fix
    Customer Support
    Technical Support
    Page Speed Optimization
    Website Maintenance
    WordPress Consultation
    WordPress e-Commerce
    WordPress Theme
    WordPress Customization
    WordPress Optimization
    WordPress Landing Page
    WordPress Website
    WordPress Bug Fix
    WordPress Development
    WordPress
  • $40 hourly
    • 4.8/5
    • (20 jobs)
    Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.
    Featured Skill Certified CompTIA Certified Professionals
    Communication Strategy
    Helpdesk
    Email Support
    Mobile Device Management
    Microsoft Office
    Windows 10 Administration
    Customer Service
    Network Administration
    Technical Support
    Email Communication
    Customer Support
    Microsoft Active Directory
    Microsoft Azure
  • $14 hourly
    • 4.9/5
    • (32 jobs)
    With my 9 years of experience in the field of Freelancing, equipped with excellent skills in Customer Service, Product Outsourcing, Social Media Marketing, Email Handling, Purchasing, Selling, Order Fulfillment, Product Research, Lead Generation, Data Entry, and other Administrative tasks, hence, I know that I can provide quality services to the client. Had experience in using Freshdesk, Shopify, Mailchimp, QuickBase, Amazon Seller Central, eBay, Zendesk, Magento, Alibaba, madeinchina.com, Asana, Oberlo, Reamaze, Helpscout, Dropified, Aliexpress, Etsy, Dropbox, Front App, CommerceHQ, Trello, Google Docs, Sellbright, Freshworks, Channel Advisor, Walmart, Suredone, tawk.to, and Woocommerce.
    Featured Skill Certified CompTIA Certified Professionals
    Administrative Support
    Order Fulfillment
    Administrate
    Order Processing
    Helpdesk
    Social Media Website
    Customer Service
    Lead Generation
    Data Entry
  • $45 hourly
    • 4.1/5
    • (5 jobs)
    I am a seasoned and results-driven Microsoft 365 Admin, dedicated to optimizing your Microsoft 365 experience, with a particular focus on the intricacies of Exchange Online. I take pride in my ability to enhance digital workspaces, ensuring efficient communication and collaboration for businesses like yours. 🔧 Why Entrust Your Microsoft 365 Journey to Me? ✅ Exchange Online Expertise: My specialization lies in the dynamic realm of Exchange Online. From orchestrating seamless mailbox configurations to guaranteeing the smooth flow of emails, I possess a deep understanding of Exchange Online's architecture and capabilities. ✅ Comprehensive Microsoft 365 Mastery: As an Admin 365, my proficiency extends beyond Exchange Online. I am adept at harnessing the full spectrum of Microsoft 365 tools, creating an integrated environment that fosters productivity and operational excellence. ✅ Proactive Problem Resolution: Anticipating challenges and preemptively addressing them is my forte. By taking a proactive approach, I ensure that potential issues are identified and resolved before they impact your digital workspace. 🚀 What Distinguishes My Services: 📈 Optimized Email Infrastructure: Elevate your communication game by allowing me to fine-tune your Exchange Online setup. From configuring mailboxes to implementing advanced features, I'll optimize your email infrastructure for maximum efficiency and reliability. 🌐 Seamless Collaboration Solutions: Unleash the true potential of teamwork with my expertise in configuring Microsoft 365 collaboration tools. Whether it's Ondrive for document management or Teams for virtual meetings, I tailor solutions that promote seamless collaboration within your organization. 🔐 Security-Driven Approach: Your data's security is non-negotiable. I implement robust security measures, ensuring that your sensitive information is shielded from potential threats. Rest easy, knowing your digital assets are in safe hands. 💬 Let's Embark on This Digital Transformation Journey! Ready to revolutionize your Microsoft 365 experience? I'm eager to discuss how my skills can be tailored to meet the unique needs of your organization. Drop me a message, and let's commence this transformative journey toward a more efficient, secure, and collaborative digital workspace.
    Featured Skill Certified CompTIA Certified Professionals
    Cloud Migration
    VMware Administration
    Ticketing System
    Helpdesk
    Microsoft Outlook
    Technical Support
    Domain Migration
    Microsoft Exchange Online
    Security Management
    Windows Server
  • $25 hourly
    • 5.0/5
    • (8 jobs)
    🔧 Telecommunications Systems Engineer 🔧 With over 6 years of hands-on experience in the telecommunications industry, I offer a blend of technical proficiency and strategic problem-solving skills. My journey in the field has seen me collaborating with top-tier Telecommunication Service Providers (TSPs) and Managed Service Providers (MSPs) across Canada, Australia, the United States, and the United Kingdom. 🌐 Expertise Highlights: Network Support & Optimization: Proficient in troubleshooting a wide array of network connectivity issues, ensuring seamless operations for wired and wireless connections. VoIP & SIP Technologies: Adept at configuring and troubleshooting VoIP handsets, SIP endpoints, and orchestrating PBX call flow setups. System Maintenance & Automation: Skilled in maintaining server infrastructure, conducting routine maintenance, and developing scripts for task automation. Technical Support Excellence: Known for delivering exceptional customer service and resolving complex technical issues promptly, ensuring minimal disruption to operations. Project Management: Demonstrated ability to manage projects effectively, from initial planning stages to execution, ensuring timely delivery and client satisfaction. 🚀 Why Choose Me? Comprehensive Skill Set: From Active Directory management to VPN configuration and beyond, I bring a versatile skill set to the table, ready to tackle diverse challenges. Proactive Problem Solver: I thrive in dynamic environments, where quick thinking and adaptability are crucial. My proactive approach enables me to anticipate and address issues before they escalate. Commitment to Excellence: Whether it's managing a team, providing technical support, or implementing security best practices, I am dedicated to delivering results that exceed expectations. 💼 Previous Engagements: Helpdesk Support Engineer at Exelixis Group Corporation (Red-Deer, AB) Operations Centre Technician at Zettagrid Pty Ltd (Perth, WA) Support Engineer at NetONE Solutions (Las Vegas, NV) Provisioning & Support Engineer at Telappliant Pty Ltd (London, UK) Senior Network Support Engineer at Broadband Solutions Pty Ltd (Southbank, Victoria) Ready to leverage my expertise to drive success in your projects. Let's connect and discuss how I can contribute to your telecommunications and systems engineering needs!
    Featured Skill Certified CompTIA Certified Professionals
    Telecommunications
    Cloud Computing
    End User Technical Support
    Customer Support
    Microsoft Active Directory
    Remote IT Management
    Customer Service
    VoIP Administration
    Asterisk
    Office 365
    Ticketing System
    DSL Troubleshooting
    Order Processing
    Phone Support
  • $125 hourly
    • 5.0/5
    • (51 jobs)
    I can make your company one-of-a-kind by delivering language models based on LLMs, neural networks, and other ML algorithms that will power your predictive products and services. I'm passionate about using the very best ML technology available to achieve measurably superior results in whatever application we are working on. I have a proven track record of delivering fully functioning systems to spec, whether on my own or as part of a team. The linguistic approaches of 5 years ago are now obsolete. With the advent of generative transformer networks (ChatGPT et. al.) you no longer need to suffer through balancing precision and recall to reach a good-enough middle ground. You can have your precision, and recall it too! Previous techniques used to understand unstructured text data that involved parts of speech, lemmatization, stemming, and other traditional NLTK tools pale in comparison to modern neural networks that embed semantic meaning into N-dimensional vector space.
    Featured Skill Certified CompTIA Certified Professionals
    Marketing Management
    Project Plans
    Technical Support
    Project Management Professional
    Marketing Strategy
    Content Strategy
    Video Editing
    Management Consulting
    Project Management
    Technical Documentation
  • $30 hourly
    • 4.9/5
    • (7 jobs)
    I'm a freelancer with different skills set that varies from customer service, logo, and graphic design, computer software repair, virus removal to website design and development. I do a lot but I'm committed to everything that I put my hands on. 11+ years of experience in customer service and technical support before becoming a freelancer 5 years ago and no turning back- I love freelancing. Talk to me about your needs and let me help you attain your goals and make your vision a reality.
    Featured Skill Certified CompTIA Certified Professionals
    Data Recovery
    Technical Support
    Joomla
    Helpdesk
    Virus Removal
    WordPress
  • $25 hourly
    • 5.0/5
    • (11 jobs)
    Do you believe that a successful business lies in the quality and efficiency of its operations? Because I do. I believe that it's not solely based on how good your product is, but also how good and effective you build your brand by establishing a world-class customer experience. Whether your business deals with physical products, services offered or software platforms -- I would love to help you. I empower businesses like yours the best way I know how -- by helping you create exceptional operations that provide the best customer experience in your line of business. Whether this is technical support, onboarding, customer success, or even internal support teams. You may just be starting up or you already have teams in place but feel that it could be a lot better -- I can help you! We can work together by identifying issues, roadblocks, and goals you want to achieve for your business and develop processes and initiatives to address them. I have over 17yrs experience managing operations both in a corporate and online remote setting. I have managed different customer and non-customer-facing teams with unique functions that play a critical role in the customer journey. I've worked in industries that deal with Hardware, Internet Marketing, SaaS, etc. As long as it deals with people, I've helped businesses from small-scale start-ups to medium-size enterprises in establishing and improving their operations by promoting efficiency, identifying OKRs, creating processes and initiatives geared towards improving the customer journey. If you feel I'm the perfect fit for what you're looking for and If my skills and experience pique your interest so far, send me a message here in Upwork so we can have a chat :) Kolbe A Result 8-3-5-4 (Specify, Adapt, Modify, Restore) Cheers, Jonathan Garcia “Good customer service costs less than bad customer service”
    Featured Skill Certified CompTIA Certified Professionals
    Product Knowledge
    Ticketing System
    Business Process Management
    Customer Support
    SaaS
    Communications
    Customer Service
    Administrative Support
    Customer Relationship Management
    Helpdesk
    Technical Support
    Email Communication
    Zendesk
    English
    Online Chat Support
  • $18 hourly
    • 5.0/5
    • (5 jobs)
    My Name is Mario and I am a system administrator as first skill, although I also have experiences in other fields. I am an IT professional that have worked for technology companies a little bit over 5 years now. I have worked for Microsoft as a technical support operator and also manager with 1 year experience. I have worked for TXU Energy as a web support and E bill technician for their website and mobile application. I am used to work with remote systems. MSP anywhere, log me in, vmware,etc. I have experience with windows servers. from 2008 to 2019. I have experience with backup devices such as datto. I have experience with multiple security antiviruses and network assessments. Network detective is something that i am very much familiar with. I have experiences on planning, executing and administrate business networks. I have work with multiple devices such as Cisco, UniFi, netgear, etc.. On the work environment I am very used to work under pressure, most of the time I even like to work that way. Call me a workaholic if you must. I am very oriented toward deadlines and organization. During my experience as manager I was in charge of a 25 people group with a successful achievement of goals and metrics. I am very capable of present information and date in a variety of ways including graphics and tables. I am very proficient with excel and other office platforms. As a personal background, I have always like development of technologies and computers overall. I like to be very precise and present fast result with my work.
    Featured Skill Certified CompTIA Certified Professionals
    IT Compliance Audit
    Network Engineering
    Network Administration
    Technology Management Solutions SIMS
    Information Technology Strategy
    Network Security
    Network Planning
    IT Asset Management
    Information Technology Operations
    IT Management
  • $20 hourly
    • 4.7/5
    • (46 jobs)
    I have more than 10 years of Technical support experience (including online, over the phone and onsite support) and for the past 5 years, I have been using ConnectWise Manage/Control/Automate, AuthAnvil, BizDox, ITGlue, TeamViewer, ScreenConnect to manage and troubleshoot complex server issues (including IBM Power Systems, Storages, EMC Storages Backup Using NIM, Firewall, Active Directory, DNS, DHCP, Group Policy, Network Sharing and security, Exchange, Intermedia, Office 365, Backup and Antivirus management) and troubleshooting L1/L2/L3 client issues (including virus/malware, printers, software and hardware problems and system performance issues). I also have of experience in Hyper-V, VMWare and PowerVM products which includes Hyper-V replica and VMWare SRM and IBM Hypervisor I have done several migration projects which includes Exchange Server Migration, Windows Server Migration from physical to virtual environment, Local In-premise Exchange to Intermedia Cloud hosting exchange and Exchange Defender to McAfee Nuvotera Spam-Soap Migration. I also have 7 years of experience with IBM AIX related Porjects like migration of AIX from 6.1 to 7.1, LPM Migration, Storage migration using AIX LVM, Managing operations remotely for a client. I have more than 7 years of experience working with NOC/MSP where I give technical support Phone, Email and Chat support to my clients remotely. I have experience of working with several multinational companies like IBM, Nokia, Telenor and NSN. I have a friendly, professional demeanor and a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a Technical Support Specialist for Windows as well as your go-to guy for any additional projects you need assistance with.
    Featured Skill Certified CompTIA Certified Professionals
    Group Policy
    VMware ESX Server
    Microsoft Hyper-V Server
    Mac OS X Administration
    Documentation
    Helpdesk
    Windows Administration
    Virtualization
    Technical Support
    Office 365
  • $65 hourly
    • 5.0/5
    • (9 jobs)
    ☑️ 100% Job Success Rate ✅ | 1,300+ Hours on Upwork 💻 | Microsoft Certified🌟 🚀 As your IT Swiss Army Knife, I reverse-engineer complexity into clarity, transforming headaches into seamless, efficient solutions. 💡 With extensive expertise in Azure Cloud, VMware virtualization, Intune Device Management, and robust network infrastructure, 🌟I've successfully supported small to mid-sized businesses, startups, retail, distribution, and real estate. 🤔You could hire someone else at a lower rate and spend five times longer troubleshooting, or you could hire me—relax and watch a seasoned expert deliver precisely tailored solutions that simply work.✅ 📞 Let's set up a FREE 30-minute consultation to discuss exactly how I can help you! 🌟 Client Testimonials: 🗣️ "Brandon is amazing! He clearly explained complex cybersecurity concepts and provided responsive, professional support. He’s meticulous about security and always goes the extra mile!" — Domenick Dobbs 🗣️ "Brandon quickly resolved all our urgent IT issues and created an easy-to-follow guide for future troubleshooting. Extremely responsive, highly knowledgeable, and always professional." — Kara Knight-Inman 🌟 Career Highlights: 🔶 Azure Disaster Recovery: Engineered a comprehensive Azure DR solution for seamless business continuity. 🔶 CRM Optimization: Eliminated longstanding CRM performance issues, significantly improving user experience and maximizing ROI. 🔶 Cost Efficiency: Saved clients over $115,000 annually by optimizing licenses, network configurations, and IT infrastructure. 🔶 VMware Performance: Expertly balanced VMware resources, dramatically improving system responsiveness. 🔶 Email Migrations: Conducted seamless email migrations with zero downtime, enhancing client productivity and data integrity. 🔶 Azure Hybrid Deployments: Successfully designed, deployed, and managed complex hybrid Azure environments tailored to specific business needs. 🔶 Server Optimization: Optimized server performance, significantly enhancing responsiveness and reliability across business-critical applications. 🔶 REST API Integrations & Custom Tools: Developed custom integrations and tools leveraging REST APIs to automate and streamline workflows, saving significant time and resources. 💼 Solutions, Skills, and Services I Provide: ✅ Azure Cloud & Hybrid Solutions (Azure Site Replication, hybrid cloud management) ✅ Microsoft Intune MDM (device migrations, policy configurations) ✅ Network Optimization (Cisco Meraki, VPNs, firewall setups, QoS) ✅ Active Directory & Licensing Management ✅ Endpoint Security (CrowdStrike implementation) ✅ MacOS Management & PDQ deployments ✅ Email Migrations & Management ✅ Azure Hybrid Environment Deployments ✅ Server Optimization & Performance Tuning ✅ REST API Integrations & Custom Development ✅ AI Prompt Engineering ✅ Ongoing Retainer & Strategic IT Consulting Services 🔧 Platforms & Tools Expertise: 🖥️ Microsoft Azure & Azure Site Recovery 🛡️ VMware Virtualization 📱 Microsoft Intune 🌐 Cisco Meraki Networking 📧 Microsoft 365 & SharePoint 🗃️ Active Directory 🔐 CrowdStrike & PDQ Deployments 💡 AI Prompt Engineering Thanks for stopping by! Invite me to your Upwork project to book your FREE consultation and let’s transform your IT challenges into powerful results. 🚀 Brandon Gellis
    Featured Skill Certified CompTIA Certified Professionals
    AI App Development
    Generative AI Prompt Engineering
    Prompt Engineering
    AI Instruction
    AI Music Generator
    AI Model Training Prompt
    Microsoft Active Directory
    Disaster Recovery
    Data Recovery
    Cloud Management
    Network Security
    Microsoft Azure Administration
    System Administration
    Office 365
    Microsoft Azure
  • $25 hourly
    • 4.9/5
    • (18 jobs)
    I am an IT professional who has been in the industry for over 10 years. Detail- and results-oriented individual with above-average critical thinking, time management, and organizational skills. A qualified IT project manager who communicates well with clients, co-workers, and supervisors alike. Interested in getting results and ensuring a great customer experience for each client. Proven expertise in business continuity planning, process re-engineering, and systems improvement. Exceptional proficiency in planning and executing all system development life cycle phases with remarkable knowledge of system architectural styles and exemplary integration. Superb technical skills. Collaborative, communicative, and proactive; effectively build and steward relationships with internal and external stakeholders to meet company objectives. I am a well-organized, proactive, meticulous, and efficient Customer Service Representative. I am equally equipped with technical skills. I have experience in customer service, web research, and technical support. Over the years, I have gathered extensive knowledge in Live Chat/Email/Help Desk Support and Technical Support, giving exceptional services to clients including helping customers with reviews, complaints, questions, and information about products and services. I am fluent in verbal and written English communication. FREQUENTLY USED APPLICATIONS/WEB SERVICES: Zendesk, Freshdesk, Shopify, Zoho desk, Monday.com, Trello, Airtable, Slack, Microsoft Teams, LiveChat, Ring Central, GSuite, Office 365, Microsoft Office Suite, Microsoft Azure, Amazon Web Services, Google Cloud Platform, ConnectWise Platform, SolarWinds RMM, NinjaRMM, Plesk, and CPanel. OPERATING SYSTEM: Windows 11, macOS Sonoma, Ubuntu 23.10
    Featured Skill Certified CompTIA Certified Professionals
    macOS
    Customer Support
    System Configuration
    Windows 10 Administration
    Google Ads
    Hardware Troubleshooting
    Office 365
    Technical Documentation Management
    Product Installation Support
    Online Chat Support
    Email Support
    Tech & IT
    Freshdesk
    Zendesk
  • $15 hourly
    • 5.0/5
    • (10 jobs)
    Expert in working with QuickBooks (a certified proadvisor), technical support, customer service, etc. I have worked with different companies like Dell, HCL, IBM, iYogi. I have got a good hands on experience & knowledge in the field of providing technical Support (QuickBooks & other computer related issues), Accounting Support, Quality Assurance, etc.
    Featured Skill Certified CompTIA Certified Professionals
    Customer Service
    Web Design
    Customer Support
    Data Entry
    Online Chat Support
    PDF Conversion
    Technical Support
    Document Conversion
    QuickBooks Online
    Tech & IT
    Administrative Support
    Computing & Networking
    Intuit QuickBooks
  • $20 hourly
    • 4.9/5
    • (86 jobs)
    "Hello! I'm Cherif, a multi-talented professional with a passion for languages, customer care, and web design. With extensive experience in translation (French/Arabic/English), I can help you bridge language barriers and ensure accurate and culturally appropriate communication. As a translator, I possess native-level proficiency in French, Arabic, and English, enabling me to provide precise and contextually relevant translations. Whether it's translating documents, websites, or marketing materials, I ensure that the essence and nuances of the original content are preserved in the target language. In addition to my linguistic skills, I excel in customer care. I have a strong background in delivering exceptional customer service, resolving issues, and providing support via various channels such as email, chat, and phone. I believe in building positive relationships with customers and going above and beyond to exceed their expectations. Moreover, my passion for design led me to acquire expertise in web design. I possess a solid understanding of HTML, CSS, CEO, and web development principles, allowing me to create visually appealing and user-friendly websites. I pay close attention to detail, ensuring that the websites I design are responsive, optimized for different devices, and aligned with the latest industry standards. With my diverse skill set and dedication to delivering high-quality work, I am confident in my ability to handle projects involving translation, customer care, and web design. I am a reliable and efficient professional who takes pride in meeting deadlines and exceeding client expectations. If you're looking for a versatile and talented freelancer who can assist you with your translation needs, provide outstanding customer care, or design visually stunning websites, feel free to reach out. I am excited to collaborate with you and help you achieve your goals!"
    Featured Skill Certified CompTIA Certified Professionals
    Web Development
    English to Arabic Translation
    French to English Translation
    Web Design
    Landing Page
    WooCommerce
    Logo Design
    Content Management
    Telemarketing
    WordPress
    Helpdesk
    Wix
    Customer Support
  • $20 hourly
    • 4.7/5
    • (35 jobs)
    A dynamic and self - motivated System and Network Administrator aspiring for a bright and challenging career in the field of System Administration and Networking Technology which would enable me to upgrade myself with emerging trends and technologies. More than 12 years' experience in working with MSPs to provide remote technical support to end users. Responsible for completing OnBoarding tasks with new clients and deploy all the RMM tools that are required for remote management. Familiar with Office 365 configuration, creating mailboxes, resetting passwords, troubleshooting office 365 activation issues. Familiar with cloud RMM tools like Datto RMM, ConnectWise, Ninja RMM, Solar-Winds, Kaseya, Continuum, etc. Have handled patch management through Kaseya and Continuum in the past. Familiar with ticketing systems like Autotask, ConnectWise, Zoho, Zendesk, JIRA, etc. Hands on experience on remote connectivity apps like LogMeIn, TeamViewer, screen connect, etc. Familiar with cloud backup tools like Intronis and Autotask workplace. Responsible for deploying backup agents and configure backup according to client infrastructure needs. Also, responsible for monitoring and troubleshooting failed backups. (Veeam Backups, etc) More than 10 years' experience in providing phone based, chat & email support to international clients. Have been responsible for collaborating with third party vendors and end users to resolve issues related to application support and hardware warranty. Hands on Log me in central remote app, Podio project management app. Experienced in handling customer queries via Live chat app & log me in rescue. Have experience in providing support on soft phone provided by the clients. Hands on Kaseya cloud service apps, connect wise ticketing system. Worked on Remote apps like Log me in, VNC, Team-viewer, etc. Became an O desk Freelancer since September 2013. Worked with Lester Info services Pvt. Ltd. as a 'Remote Technical Support engineer' till 04/07/2013. Worked with General Mills, India as an ‘Onsite Support Engineer’ from 21/11/2011 to 31/1/2013. Technical Trainer/Exam Co-Coordinator, Jetking Infotrain Limited Learning Centre, Ghatkopar from1/4/2009– 20/11/2011
    Featured Skill Certified CompTIA Certified Professionals
    VPN
    Remoting
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    Online Chat Support
    Microsoft Server
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    Phone Support
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    Network Equipment
    Computer Network
    System Configuration
    Windows 8 Administration
    Windows Administration
    Windows 10 Administration
    System Administration
  • $40 hourly
    • 4.6/5
    • (27 jobs)
    WHAT CAN I DO FOR YOU? API Development and integration with POS, Payment processing etc Custom solutions development System administration in Windows client and Server OS Data work in Word and Excel (data entry, formatting, manipulation, consolidation, creating templates with formulas, macros etc) Customer services / Help Desk support Installation, initial staging and maintenance of NCR products such as Aloha POS, Connected Payments, EDC, Aloha To Go, Aloha Online Ordering, Aloha Kitchen Database prepping for restaurants - initial staging and maintenance Etc MY KNOWLEDGE AND EXPERIENCE: Over 20 years of experience in IT industry Experience in implementation, installation and troubleshooting ECDL (ICDL) trainer and test leader Microsoft trainer Numerous certifications from various vendors but mostly Microsoft Level 3 Software Engineer for NCR Hospitality Solutions services Currently support numerous quick chain restaurants in using NCR Aloha POS system Feel free to contact me with the need you have and I will happily answer you and hopefully we can create a fruitful business relationship for both sides.
    Featured Skill Certified CompTIA Certified Professionals
    Customer Service
    API Integration
    Ticketing System
    Point of Sale & Payment Systems
    US English Dialect
    ScreenConnect
    Windows 7 Administration
    Administrative Support
    Microsoft Server
    Technical Support
    Helpdesk
    Windows 10 Administration
    Windows Server
  • $13 hourly
    • 5.0/5
    • (145 jobs)
    An IT Technician/IT Remote Support Technician who has a can-do attitude and takes pride in providing great customer service. Can do: - Take support requests from our clients via telephone and chat. - Diagnose and resolve technical, hardware and software, issues. (Windows & Mac OS) - Helps customers with internet connectivity issues no WiFi/LAN connection, intermittent connection through a phone. - Diagnose and resolve computer problems through phone or remote connection by using LMI (LogMeIn Rescue), TeamViewer, GoToAssist, etc.. - Use diagnostic utilities to help with troubleshooting. - Provide and process information in response to inquiries, concerns, and requests - Access software updates, drivers, knowledge bases, forums, and FAQs on the internet to assist in problem-solving. Open to learning new things. Accomplishments: - TESDA NCII National Certificate in Hardware Servicing. - MCP - Microsoft Certified Professional. - MTA - Microsoft Technology Associate: Windows Operating System Fundamentals.
    Featured Skill Certified CompTIA Certified Professionals
    Windows Administration
    Hardware Troubleshooting
    Network Administration
    PDF Conversion
    Desktop Support
    General Transcription
    Office 365
    Helpdesk
    Microsoft Outlook
    Incident Management
    Computer Maintenance
    Email Communication
    Customer Support
    Microsoft Windows
    Technical Support
    English
  • $40 hourly
    • 4.8/5
    • (111 jobs)
    🏆 Top-Rated Freelancer on Upwork ✔ 13 years of experience in the customer support industry ✔ Fluent in English, Spanish, and French ❤️ Passionate about delivering top-notch service ⏰ Known for timely and efficient resolution of client issues 📈 Proven record of improving customer satisfaction rates 🤝 Built successful long-term relationships with clients 🏁 Reliable and dedicated, always going the extra mile for project success Seeking a Trusted Partner for Customer Support? When it comes to customer support, choosing a provider that acts as a true partner is vital. As a committed partner, I am dedicated to helping my clients succeed by delivering exceptional service and continuous improvement. I work closely with clients to understand their needs and develop custom support solutions that drive their business forward. Don't settle for just another vendor; let's schedule a quick call and see how I can help your business thrive.
    Featured Skill Certified CompTIA Certified Professionals
    Customer Service
    Technical Support
    English to Haitian Creole Translation
    Hospitality & Tourism
    HTML5
    Incident Management
    Zendesk
    Microsoft Office
    Email Etiquette
    US English Dialect
    Client Management
    Customer Relationship Management
    Customer Retention Strategy
    Customer Acquisition
  • $12 hourly
    • 5.0/5
    • (9 jobs)
    📢️📢️📢️ Welcome to my Upwork profile! 📢️📢️📢️ Happy to announce that I am available again! I am a highly skilled professional in technical and customer support with a wealth of experience spanning over a decade. My dedication to work ethics and consistent attendance sets me apart. Here are the key highlights of what I bring to the table: ⭐️⭐️⭐️⭐️⭐️ Top-rated plus Upwork member: As a top-rated professional, I pride myself on being highly responsive and receiving consistent positive feedback from clients. ⭐️⭐️⭐️⭐️⭐️ NPS performer: Throughout my career, I have consistently achieved outstanding net promoter scores (NPS) in level 2 support roles for prestigious companies like Quickbooks, Sprint, Godaddy, and Heymarvelous. ⭐️⭐️⭐️⭐️⭐️ Web expertise: I possess extensive experience in utilizing various CRMs and addressing web-related issues such as email and DNS problems. I am proficient in a wide range of tools, including JIRA , Salesforce Sales Cloud, Google Workspace administration, Zendesk, Intercom, PDF editing, eSignature, Asana, ServiceNOW, Citrix, Slack, and Zapier automation. Furthermore, during my leisure time, I enjoy indulging my passion for gardening. I specialize in natural soil enhancement and brewing probiotics, adhering to the principles of KNF (Korean Natural Farming). You may often find me not only spending quality time with my children but also happily engaged in digging soil and repurposing various materials to support the growth of my fruit trees.
    Featured Skill Certified CompTIA Certified Professionals
    Salesforce Service Cloud
    Google Workspace Administration
    Jira
    Customer Satisfaction
    Troubleshooting
    Bug Reports
    End User Technical Support
    Customer Support
    Customer Service
    WordPress
    Web Hosting
    cPanel
    Technical Support
    Online Chat Support
    Zendesk
  • $30 hourly
    • 4.9/5
    • (99 jobs)
    Machine Learning, AI, Custom agents, Chemo/Biophysics Biotech AI MCP, Langchain, n8n Chatbots for web and mobile QA machines Drug discovery AI NLP/CV Custom AI agents/ Langchain/ Autogen System administration/networking Bioinformatics, chemoinformatics, AI Biotech and medical software development, Machine Learning /// Cybersecurity, Deep Learning: Project management - Biotech Team leading - Scientific computing, Medical research OSINT/ VA work Information security Crypto/Blockchain Deep Learning, Scientific computation ////
    Featured Skill Certified CompTIA Certified Professionals
    Prompt Engineering
    LangChain
    AI Agent Development
    LLM Prompt Engineering
    Generative AI
    Ethical Hacking
    Biomedical Engineering
    Drug Discovery
    Information Security
    Biotechnology
    Artificial Intelligence
    ChatGPT
    Python
    Chatbot
    Machine Learning
  • $22 hourly
    • 4.9/5
    • (11 jobs)
    Dedicated and experienced customer support professional with a diverse background spanning various sectors, including call centers and independent computer repair services. Known for prioritizing client satisfaction and fostering seamless communication by empathizing with their needs. Adept at sharing knowledge to facilitate understanding and collaboration, while continuously seeking opportunities for personal and professional growth. Key Skills: - Customer Support - Technical Troubleshooting - Team Collaboration - Multilingual Communication (Portuguese/English/Spanish) - System Compatibility Solutions - Remote Support - Tool Utilization - Client Relationship Management
    Featured Skill Certified CompTIA Certified Professionals
    Communication Etiquette
    Technical Support
    Product Knowledge
    Google
    Customer Support
    Customer Service
    Microsoft Windows
    In-App Support
    Network Analysis
    macOS
    Helpdesk
    Zendesk
    Social Media Management
    English
    Phone Support
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