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Results-driven IT Professional specializing in Microsoft cloud and enterprise administration, with hands-on experience across Azure, Microsoft 365, and Windows Server environments. Skilled in managing Active Directory, Entra ID authentication, PKI, Group Policy, Configuration Manager, and Microsoft Defender security solutions. Proficient in Graph PowerShell scripting and automation to streamline identity management, security operations, and large-scale configuration tasks. Experienced in administering Exchange (on-premises and cloud), SharePoint, and core M365 services with a strong focus on reliability, security, and compliance. Combines a solid technical foundation in mechatronics, C programming, OOP and embedded systems with a growing specialization in cloud technologies and IT automation. Known for analytical problem-solving, process optimization, and cross-team collaboration. Committed to continuous learning and professional development through advanced certifications and hands-on cloud infrastructure projects.

- IT Professional with 14 years of experience in Systems and Network Administration with a primary focus on unified communication services "Exchange, Skype For Business, Teams". Project Management Professional (PMP) Certified Projects: 1- Skype for business CMS move and decommission Lync server 2013. 2- Migration Skype for Business to Microsoft Teams. 3- Onboard all privileged accounts to CyberArk PAM. 4- Skype for business 2015 Decommission 5- Migration Skype for Business to Microsoft Teams. 6- Onboard all priviliged accounts to PAM. 7- Migrate different service to O365 "Exchange, Lync, Skype for Business, Gmail" Current role: Manager – Digital Workplace & M365 Operations | Skype for Business and CyberArk Service Owner

I have Microsoft MVP for Exchange Server 7+ years. I have 11+ years of experience in Microsoft Infrastructure Technologies based on Active Directory. excellent experience in (Microsoft Exchange Servers 2003, 2007,2010, 2013- Lync - Exchange Online Office 365 - Blackberry Enterprise Servers - ISA & TMG - Hyper-V - System Center) - Also have experience in Exchange Online Office 365 Migration, Hybrid, troubleshooting. Certifications: Microsoft Certified IT Professional- MCITP Enterprise Messaging Administrator on Exchange 2010, Server Administrator on Windows Server 2008 Microsoft Certified Specialist Server Virtualization With Hyper-v and System Center

I've spent 7+ years managing enterprise Microsoft environments and leading technical support teams at a Microsoft Delivery Partner. I've worked across Microsoft 365, Intune, Dynamics 365 Finance & Operations, Copilot, and hybrid identity setups — and I bring the kind of hands-on depth that comes from resolving real production issues daily. Here's what I can help you with: ✅ Microsoft 365 Administration — Exchange Online, SharePoint, Teams, Viva tenant setup and optimization ✅ Intune & Endpoint Management — Device enrollment, compliance policies, app deployment, and lifecycle management ✅ Identity & Access Management — Entra ID (Azure AD), Conditional Access, MFA, RBAC, SSO, and hybrid identity ✅ PowerShell & Automation — Microsoft Graph API scripting for bulk provisioning, reporting, and policy deployment ✅ Dynamics 365 F&O Support — Configuration, troubleshooting, and user training ✅ Security & Compliance — Microsoft Defender for Endpoint, DLP, retention policies, compliance configuration ✅ Copilot & Modern Workplace — Deployment guidance and training for Copilot, Viva, Designer, and Clipchamp Why clients choose to work with me: → I reduced resolution times by 25% and improved customer satisfaction by 30% in my team lead role → I hold Microsoft 365 Administrator Expert, Endpoint Administrator Associate, AZ-900, and Dynamics 365 certifications → I founded Unified Hive, delivering M365 and Azure solutions to clients across multiple countries → I don't just configure — I document, train your team, and build automation so you're not dependent on me long-term My typical projects include: Tenant setup and migration (Exchange, SharePoint, Teams) Intune deployment from scratch or optimization of existing setup Entra ID / Azure AD configuration (Conditional Access, MFA, user provisioning) PowerShell automation scripts for reporting and bulk operations Security hardening and compliance configuration Technical consulting and architecture review I'm responsive, thorough, and I communicate clearly. Let's talk about your project.

Fifteen years in Microsoft infrastructure teaches you one thing: most IT problems are predictable. I've just spent long enough in this stack to spot them before they happen and fix them fast when they do. Some clients bring me in early for a planned M365 migration, a new Intune rollout, an Entra ID overhaul they want done properly from the start. Others find me after something's already gone sideways, e.g., a conditional access policy that locked out the wrong people, a hybrid identity sync that quietly broke, a tenant migration that left half the mailboxes behind. Either way, the work is the same: get it right, document it, make sure it doesn't happen again. What I actually work on day to day: Microsoft 365 is the core: tenant setup, migrations, licensing, governance, and the configurations that most people rush through and then spend months cleaning up. Exchange Online is a big part of that: mail routing, connectors, shared mailboxes, distribution groups, the unglamorous plumbing that absolutely has to work. Intune and endpoint management are where I spend a lot of time: device compliance policies, Autopilot provisioning, app deployment, and the Conditional Access rules in Entra ID that tie it all together. This is the area where small misconfigurations create large problems, and where I've probably seen every failure mode at least twice. On the infrastructure side: Azure administration, Active Directory, hybrid identity, DNS, DHCP, and Group Policy for environments that run a mix of on-premises and cloud, which is still the case for most SMBs, whether they admit it or not. Also worth to mention that I have a working experience of +15 years in ConfigMgr (previously SCCM) helping many large enterprises to design, implement, administer, troubleshoot their servers. I also work with Power Automate and SharePoint when clients need workflow automation or document management built on top of their existing M365 stack, useful for MSPs and operations teams who want more from their licences without buying additional tools. A few things clients usually mention: I'm available across US and European time zones, and I respond quickly, not just during business hours. When something's down, that matters. I also document what I do, which sounds basic but apparently isn't universal. I also work with a small team for clients who need ongoing coverage beyond project work. You still deal with me directly on anything strategic or technical; the team handles the day-to-day so response times stay fast and nothing falls through the gaps. 105 jobs completed on Upwork. 8,000+ hours. 100% Job Success Score. Top Rated Plus. I'll let those speak for themselves. If you have a project coming up or something that's already broken, feel free to message me with the details, no commitment required, and I'll tell you honestly if it's something I can help with.

𝙄𝙣 𝙩𝙝𝙚 𝙖𝙜𝙚 𝙤𝙛 𝘼𝙄 𝙚𝙫𝙚𝙧𝙮 𝙩𝙝𝙧𝙞𝙫𝙞𝙣𝙜 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣 𝙣𝙚𝙚𝙙𝙨 𝙩𝙤 𝙙𝙤 𝙢𝙤𝙧𝙚 𝙬𝙞𝙩𝙝 𝙡𝙚𝙨𝙨, 𝙄 𝙝𝙚𝙡𝙥 𝙗𝙧𝙞𝙣𝙜 𝙩𝙝𝙞𝙨 𝙫𝙞𝙨𝙞𝙤𝙣 𝙞𝙣𝙩𝙤 𝙖 𝙧𝙚𝙖𝙡𝙞𝙩𝙮 𝙪𝙨𝙞𝙣𝙜 𝙙𝙚𝙚𝙥 𝙖𝙘𝙖𝙙𝙚𝙢𝙞𝙘 𝙠𝙣𝙤𝙬𝙡𝙚𝙙𝙜𝙚 𝙖𝙣𝙙 𝙚𝙭𝙩𝙚𝙣𝙨𝙞𝙫𝙚 𝙝𝙖𝙣𝙙𝙨-𝙤𝙣 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚. ⚡ With 5 years of management experience leading complex initiatives across global regions (APAC, EMEA, AMER), I've successfully optimized enterprise operations, delivering high-margin revenue and managed distributed support teams of 40 engineers and subject matter experts delivering world class support to Fortune 500 clients. •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 😎 𝘼𝙗𝙤𝙪𝙩 𝙈𝙚: I'm Ahmed, an Operations Manager and active MBA student specializing in Global Management. Over my career, I've discovered that behind every struggling business or or team is a missing workflow, and behind every thriving operation is a well-designed system combining the right talent, management framework, and technology. I combine academic frameworks with extensive hands-on experience leading global teams to make operations highly capable, self-sufficient, and ready to scale. Everything I do is data-driven. I go beyond basic workflow optimization to build operational systems anchored in tangible business success. Whether you are scaling your customer support operations, launching new initiatives, or revamping inefficient processes, I combine strategic vision with systematic execution. My absolute focus is on turning raw data into measurable, high-margin results that maximize your ROI and fuel your company's growth. 𝙈𝙮 𝙞𝙢𝙥𝙖𝙘𝙩 𝙞𝙨 𝙙𝙧𝙞𝙫𝙚𝙣 𝙗𝙮 𝙝𝙖𝙧𝙙-𝙝𝙞𝙩𝙩𝙞𝙣𝙜 𝙢𝙚𝙩𝙧𝙞𝙘𝙨, 𝙣𝙤𝙩 𝙚𝙛𝙛𝙤𝙧𝙩. 𝙃𝙚𝙧𝙚 𝙞𝙨 𝙬𝙝𝙖𝙩 𝙄 𝙙𝙚𝙡𝙞𝙫𝙚𝙧: 📊 📈 𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨 : ✅ Revenue & Margin Growth: Managed the invoicing for EMEA support operations across two sites and four teams, securing a 65% gross profit margin and generating over USD 500,000 in revenue. ✅ Sustained Client Satisfaction: Led a 40-person engineering team supporting Microsoft's top 500 strategic (S500) EMEA clients, strictly maintaining a 98% customer satisfaction rate. ✅ AI-Automated Deflection: Built a custom Power Automate flow integrated with Azure AI to analyze ticket data and escalation drivers, successfully reducing overall customer escalations by 5%. ✅ Performance Optimization: Executed SMART performance success plans and coachings, driving a 15% uptick in survey return rates and an 11% increase in closed cases. 🧠 𝙎𝙠𝙞𝙡𝙡𝙨 & 𝘼𝙗𝙞𝙡𝙞𝙩𝙞𝙚𝙨: ✅ Strategic Leadership: Management and Leadership, Strategic planning and execution, Change Management, and Cross Functional Collaboration. ✅ Operational Excellence: Financial management & ROI Optimization, data-driven KPI tracking, and continuous process improvement. ⚙️ 𝙏𝙤𝙤𝙡𝙨 & 𝙏𝙚𝙘𝙝𝙣𝙤𝙡𝙤𝙜𝙮 𝙎𝙩𝙖𝙘𝙠: ✅ Business Systems: Microsoft Dynamics 365 ERP/CRM ✅ Process Automation & AI: Microsoft Power Platform. ✅ AI: OpenAI | Azure AI Foundry | Google Studio | Copilot 365 ✅ Data Analytics & Reporting: Excel Power Query & DAX | PowerBI | Microsoft Fabric ✅ Productivity Suites: Microsoft 365 | Google Workspace ✅ Communication: Microsoft Teams | Slack | Zoom | Google Meet 🤝 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙩𝙪𝙧𝙣 𝙮𝙤𝙪𝙧 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 𝙞𝙣𝙩𝙤 𝙖 𝙛𝙡𝙖𝙬𝙡𝙚𝙨𝙨𝙡𝙮 𝙚𝙭𝙚𝙘𝙪𝙩𝙚𝙙, 𝙢𝙚𝙩𝙧𝙞𝙘-𝙙𝙧𝙞𝙫𝙚𝙣 𝙚𝙣𝙜𝙞𝙣𝙚? 📩 𝙎𝙚𝙣𝙙 𝙢𝙚 𝙖 𝙢𝙚𝙨𝙨𝙖𝙜𝙚, 𝙖𝙣𝙙 𝙡𝙚𝙩'𝙨 𝙢𝙖𝙥 𝙤𝙪𝙩 𝙖 𝙨𝙩𝙧𝙖𝙩𝙚𝙜𝙮 𝙩𝙤 𝙨𝙡𝙖𝙨𝙝 𝙤𝙫𝙚𝙧𝙝𝙚𝙖𝙙, 𝙘𝙧𝙪𝙨𝙝 𝙮𝙤𝙪𝙧 𝙆𝙋𝙄𝙨, 𝙖𝙣𝙙 𝙢𝙖𝙭𝙞𝙢𝙞𝙯𝙚 𝙮𝙤𝙪𝙧 𝙍𝙊𝙄! 🚀