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Sr Hyper-V & SCVMM Consultant. Summary Of Qualifications: - 26 years of progressive industry IT experience * Multi-Nation Team Lead * Infrastructure Architect * Virtualization Architect - Hyper-V & VMWare Migrations * Sr. Microsoft Systems Engineer * Windows Azure Pack & Azure Stack HCI Engineer * Sr. System Center Suite Engineer (SCVMM, SCOM, SCCM, SCORCH) * Sr. Storage / SAN Engineer * Sr. Back up and Disaster Recovery Engineer * MS SQL Server Database Administrator * ITIL Certified Recent Technical Skills: OS: Microsoft Windows Server 2000, 2003, 2008, 2012, 2016, 2019, 2022 Server Core. Virtualization: MSVS 05, Hyper-V 2008, 2012, 2016, 2019, 2022. System Center Virtual Machine Manager (SCVMM) 2007, 2012, 2016, 2019, 2022 Windows Azure Pack, AzureStack HCI 2019, VMWare ESXi 4, 5.5, 6.0, 6.5, 7 vSphere. Storage, Backup & DR: Tintri, PURE, Lenovo/ NetApp - Data OnTap, Dell Compellent, MS Storage Spaces Direct, HP Nimble, Veeam, Azure Site Recovery, Microsoft DPM (Data Protection Manager)

✅ Microsoft 365 Certified Professional with over 5 years of experience in helping business and clients build their Microsoft 365 organization, optimize Microsoft 365 technologies, and maximize its usage for collaboration, enhancing security and compliance policies, and automation. Are you looking for a Microsoft Expert that can provide an efficient and effective solution to any Microsoft365 related issues? Do you need help migrating to Microsoft365 with minimum downtime? Do you want to build your brand with Microsoft 365 and maximize your services for your business needs? Then you have come to the right place, I am here to help! 🚀 Core Expertise ⚡Setup: Bulk or single setup for user creation, groups, license assignment, M365 Office installation via M365 Portal, Network, or ODT, customization of M365 Apps installation and licensing options. ⚡ DNS or Domain Management Skilled in setting up and managing DNS hosted either on-premises and on cloud. ⚡ SharePoint and OneDrive Management: Site Creation, building SharePoint document lists and libraries, SharePoint pages, intranet Sites, configuring unique or restricted permissions, external sharing. File Synchronization for Windows and Mac, Resolve sync errors on any device. ⚡MS Outlook and Exchange Online Management: Data migration, PST File Import and Export, Outlook email encryption with S/MIME, resolve sync and send/receive errors. ⚡ Security and Compliance: Enforced security features, enabling advance threat protection system (ATP), enhanced security for mail delivery using DKIM and DMARC, SPF. Configure retention policies, compliance policies, audit logs, safeguarding business asset. 🌟 Additional Skills and Experience: ⚡Microsoft Teams Administration: Teams Channel creation, Manage guest user access, Teams custom policies, Setup Teams Phone Systems and Call Queues ⚡PowerApps and PowerAutomate: Creating Model-driven and canvass apps, building workflows with PowerAutomate optimizing reports, alerts, updates, and IT related tasks. ⚡ PowerShell Scripting: Automation of user and license provisioning. Bulk operation for Teams, Exchange Online, and SharePoint management. ⚡New Microsoft 365 Technologies: Copilot AI, Viva Insights and Viva Learning, and Clipchamp 🏅 Certifications ✅MCSE: Productivity Solutions Expert ✅MCSA: Office 365 📋 Notable Achievements 1. Solely handled a successful small business migration from GoDaddy mail service to Microsoft 365 with zero downtime. 2. Mentorship Influence: Guided newly onboard agents to boost productivity and achieve targeted goals. 3. Successful Automation: Created Leave Request App which made approval process seamless and enhanced monitoring capabilities of Human resource and operations. ⭐⭐⭐⭐⭐Testimonials: "Jessa was wonderful to deal with, she was incredibly knowledgeable and friendly. The best support I've had from Microsoft so far." "This was one of the best support engineers I have ever experienced. Friendly, patient, knowledgeable and Filipino. You cannot do better than that!" "Jessa was very polite and professional. She was patient to understand the issue and was quick to resolve the issue. She followed up to ensure that the customer was satisfied with the resolution. Very excellent support received." “Jessa’s ability to lead and guide her team has significantly contributed to our project’s success. Her strategic thinking and decision-making skills have been instrumental in achieving our goals. She actively collaborates with colleagues, fostering a positive work environment. Her teamwork and communication skills have strengthened our team dynamics. When faced with challenges, Jessa approaches them with creativity and resourcefulness. Her solutions-oriented mindset has been pivotal in overcoming obstacles.” “I am honored and happy to have the opportunity working with Jessa. She is an excellent person and professional. She is very talented, and I thank her for everything.” ✨ Why Choose Me? 1. Strategic Problem Solver: I understand that different business has different needs and I am 100% committed in deeply understanding any challenges and business requirements with you to develop technical solutions that is valuable for your business. 2. Extensive Expertise: I have developed advanced skills in Microsoft 365 administration, and I use this experience to deliver best solutions which not only works today but is sustainable for a long time. I prioritize keeping open and frequent communication with my clients to ensure everyone is always aligned. I look forward to hearing from you and can't wait to collaborate!

Business software solution architect and developer specialising in Microsoft Power Platform (Power Automate, Power Apps, Dataverse) and Microsoft 365 Suite (SharePoint, Microsoft Lists, Outlook, Teams, Excel). I help companies build Microsoft 365 solutions to automate manual tasks, drive efficiency, and improve customer experience. ⚙️ What can I help you with Workflow Automation ↳ Automate repetitive tasks across MS365, Outlook, and other tools Business Apps ↳ Build custom applications that integrate seamlessly with MS365 Business Intelligence ↳ Visualise business data and track KPIs with dashboards and reports System Integrations ↳ Connect MS365 with external systems and third-party services Data Pipelines ↳ Extract data from multiple sources, unify and synchronise across systems ⸻ 🧰 My technology stack and tools ↳ Microsoft 365: SharePoint, Microsoft Lists, Excel, Outlook, OneDrive ↳ Microsoft Power Platform: Power Automate, Power Apps, Power BI, Dataverse, AI Builder ↳ Azure Cloud Platform: Azure Functions, MS SQL Server, Azure Data Factory ↳ Custom Code: TypeScript, JavaScript, .NET, Node.js, React While I value proficiency with specific tools, I strongly believe that the ability to deliver software solutions is largely technology-agnostic. I'm a proponent of choosing the best tool for each job and adapting quickly to new technologies when your project requires it. ⸻ ⏰ Project management Technical skills matter, but from my experience, I learned that successful software delivery depends equally on project management. So here are the steps I take to ensure your project is delivered on time, on budget, and in line with your expectations: ↳ Define a clear problem statement and scope ↳ Establish realistic timelines and budgets ↳ Design a solution that fits the budget ↳ Identify risks and dependencies upfront ↳ Provide regular progress updates throughout ⸻ ⚖️ Why work with me Here are a few things I think you'll find valuable from my diverse experience and the way I work: ↳ Business analysis skills. You don't need polished specs to get started. ↳ Technical proficiency. No problem is too technical for me to solve. ↳ Maintainable solutions. You get solutions that are cost-effective and fast to evolve. ↳ Pragmatic engineering. Custom code as a strategic solution, not the first option. ↳ Reliable delivery. Delivering your project is my job, not a side gig. ⸻ 📩 Get Started Looking for help with business software? Send me a message sharing what you're looking to achieve, and I'll get back to you within 24 hours with my thoughts on the best approach. Looking forward to helping you achieve your goals.

I help businesses manage, secure, and troubleshoot Microsoft 365, Intune, Entra ID, Exchange Online, Outlook, SharePoint, OneDrive, and endpoint environments with a focus on stable operations, secure access, and fast issue resolution. I currently serve as an IT Administrator supporting India and USA operations, handling user lifecycle management, device compliance, email administration, identity and access control, server support, and security operations. My recent Upwork work includes Microsoft Intune device management, Microsoft 365 administration, GoDaddy+ Microsoft 365 DNS setup, shared mailbox troubleshooting, Exchange Online, Outlook support, SMTP authentication, SPF, DKIM, DMARC, and Microsoft 365 consultation work. What I can help you with: • Microsoft 365 Administration User management, licensing, admin roles, Exchange Online, Teams, OneDrive, SharePoint, and tenant setup or troubleshooting. • Exchange Online & Outlook Mailbox issues, shared mailboxes, Outlook errors, SMTP authentication, mail flow, email access problems, and practical Exchange Online administration. • Intune & Device Management Windows device enrollment, compliance policies, app deployment, endpoint security configuration, and device troubleshooting. • Entra ID & Access Control MFA, Security Defaults, Conditional Access review, SSO, user lifecycle management, SCIM provisioning, and access troubleshooting. • Email & DNS Configuration MX, SPF, DKIM, DMARC, GoDaddy, Cloudflare, cPanel, Google Workspace, Microsoft 365 email setup, and mail flow troubleshooting. • Endpoint Security Microsoft Defender setup, security policy configuration, alert review, device protection, and basic Microsoft 365 security hardening. • SharePoint & OneDrive Document access, sync issues, permissions, cleanup, library structure, and basic migration planning. • Windows Server & AD Support Active Directory, Group Policy, permissions, Windows Server troubleshooting, and user/ device support. • Network & Firewall Support FortiGate firewall configuration, VPN setup, DNS checks, and basic network troubleshooting.

With a robust background spanning 10 years in the BPO/ITO industry, I have cultivated extensive expertise in customer-centric roles. Over the past 6 years, I have honed my proficiency in Microsoft 365, navigating its suite of tools to optimize productivity and foster collaborative work environments. As a highly trainable and motivated professional, I am committed to ongoing learning and poised to contribute my diverse skill set to drive organizational success and achieve excellence. Microsoft Certifications: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified Teams Administrator Associate (MS 700) Microsoft Certified M365 Fundamentals (MS 900) Microsoft Certified Azure Fundamentals (AZ 900) Microsoft Certified Security, Compliance and Identity (SC 900) * Specializes in Exchange Online * Intune Management * Security and Compliance * Microsoft subscriptions that fits the business needs * SharePoint online * Microsoft Teams * DNS setup to office 365 * Azure fundamentals * Data migration * Troubleshooting office 365 apps and Windows 10, 8 and 7, MAC OSX. * Mobile Device Management * Identity and Access Management * DLP / Labelling Experienced with the following tools commonly used by MSPs or MSSPS: • KaseyaOne products • ConnectWise PSA • AutoTask • Datto RMM • NinjaOne • LogMeIn • Quick Assist • ServiceNow • Dynamics 365 • Zendesk • Gorgias • Salesforce • ThreatLocker • EasyDMARC • EncryptTitan/ArcTitan/SpamTitan • Senteon

IT Engineer and Technical Project Manager | Automation Specialist | Azure & Microsoft 365 Solutions Architect Profile Summary: echnical Project Manager with over 10 years of experience in IT transformation and Microsoft environments. I transitioned from a technical role (Active Directory, Exchange, Microsoft 365) to positions managing complex programs, combining technical expertise with high‑visibility project management. At Avanade, I worked on large‑scale migrations to Office 365, notably as Migration Lead for Exchange Online, coordinating multidisciplinary teams and international stakeholders. Today I focus on leading cloud programs and digital transformation initiatives, where I can bring: - a strong technical understanding - the ability to structure and deliver complex programs - excellent communication with technical teams and business stakeholders I am particularly interested in remote opportunities around cloud transformation, the modern workplace, and Microsoft environments.