Hire the Best Email Communication Freelancers
in Kenya

Hi, I’m Edwin ! 👋 A Top ranking Freelancer on Upwork with over 6 years of experience in virtual assistance, data management, and executive support. I specialize in streamlining workflows, conducting data-driven analysis, and delivering exceptional client experiences. With a passion for efficiency and accuracy, I enable businesses to focus on their goals while I handle the details with professionalism and precision. 💼✨ 🚀 Key Areas of Expertise: Data Management & Analysis: Data Entry and Analysis (Excel, Google Sheets, SQL, Tableau, Power BI) 📊 Web Research, Data Mining, and Enrichment 🧠 Performance Tracking, Reporting, and Visualization ✔️ Administrative Support: Email and Calendar Management (Google Workspace, Outlook) 📅 Executive Virtual Assistance & Customer Support 📞 Confidential Correspondence, Transcription, and Proofreading ✍️ Project & Program Management: Light Project Management (Asana, Trello, ClickUp) 📋 Process Improvement and Workflow Optimization 🛠️ Program Planning, Stakeholder Engagement, and Execution 🎯 Lead Generation & CRM: B2B/B2C Lead Generation (LinkedIn, Apollo.io, Hunter.io) 📧 Contact List Building, Email Validation & CRM Management (Salesforce, HubSpot) 🗂️ E-commerce & Social Media: Shopify and WordPress Data Management 🛒 Content Creation & Social Media Strategy (Hootsuite, Canva, Meta Suite) 📱 Campaign Execution and Analytics Reporting 📈 Why Work With Me? Proven Impact: Delivered actionable insights and achieved a 15% boost in engagement for past clients. Technical Proficiency: Skilled in tools like R, Python, Tableau, Google Analytics, and CRM platforms. Effective Communication: Fluent in English and Swahili, excelling in client-facing roles. Professionalism: Managed confidential data, ensuring 98%+ accuracy in all projects. Collaboration Success: Spearheaded over 35 team projects, with a focus on improving community engagement and operational efficiency. Let’s work together to achieve your business goals through tailored solutions and expert support! 🌟

I am a highly motivated and detail-oriented Virtual Assistant with over three years of experience in customer support and administrative services. I am quick to learn, task-driven, and thrive on building efficient processes that streamline operations. My background has allowed me to develop strong customer service skills, exceptional rapport-building abilities, and a deep commitment to excellence in every task I undertake. Customer Support Expertise ✔️ Professional and friendly phone manner ✔️ Email, ticket, and phone support ✔️ Strong ability to understand customer needs and deliver solutions ✔️ Skilled in de-escalating situations and turning negative experiences into positive outcomes ✔️ Empathetic, patient, and calm approach to customer interactions ✔️ Excellent time management and problem-solving skills Administrative & Technical Skills 📌 Data entry, order processing, and email management 📌 Proficient in Microsoft Word, Excel, Google Docs, Google Calendar, and Google Sheets 📌 Experienced with Klaviyo, Canva, Shopify, and CRM tools 📌 Organized, efficient, and adaptable to new systems and workflows I am eager to learn about new products and services to provide the best possible support to clients and customers. Whether you need short-term assistance or long-term support, I am committed to delivering high-quality, accurate, and efficient services. Let’s work together to ensure seamless operations and outstanding customer satisfaction!

I am a dedicated freelancer, hire me if you want to streamline your workflow, recruit high level staff and get high quality results? I'm here to help. I offer tailored solutions to meet your business needs with expertise in virtual assistance and executive support. Key Skills & Services: 1. Lead Generation and Outreach. 2. Data Entry, Spreadsheet Skills and Web Scraping for efficient Data. 3. HR Recruitment, Sourcing and Onboarding. 4. Social Media Account Setup and Email Management for seamless Online presence 5. Invoicing, Trip and Event Planning I'm a fast, accurate and enthusiastic data entry guru with knowledge and experience in: 1. Google Workspace 2. Quickbooks 3. Monday com 4. Microsoft Office 5. Zoom & Loom 6. Indeed, Smart Recruiter & Handshake. 7. Canva 8. Booking com & Tripit I offer a blend of critical thinking, creative problem solving and data analysis to deliver tailored solutions. With strong leadership, teamwork and communication skills. I build professional relationships. I have strong internet connection and I am always available to meet your needs. I am committed to delivering amazing results on every project.

I’m a professional IT Support Engineer with several years of experience helping businesses with Email Systems. I specialize in Windows and macOS systems, Email Configuration, Microsoft Office 365, Microsoft Outlook, Microsoft Teams, OneDrive, Google Workspace (G Suite), Gmail, Google Drive, Domain and DNS Management, Email Migration, Email Send/Receive, Email Deliverability, Spam filtering, setting up Cold Email, and Website Support. 💼 𝗖𝗼𝗿𝗲 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 ✅ Email Security, Forensics & Anti-Phishing: • Email Forensics & Header Analysis: Deconstructing malicious emails to uncover routing paths, spoofed sender addresses, underlying source IPs, and mail transfer agent (MTA) manipulation. • Phishing Payload Blueprinting: Analyzing phishing links, malicious attachments, and lookalike domain infrastructure to isolate and identify external threats. • Rapid Brand Protection Takedowns: Tracking down rogue registrars and hosting providers to file aggressive, compliance-backed technical abuse reports to get fraudulent/impersonation domains dismantled within 24 to 48 hours. • Global Blacklist Remediation: Submitting technical evidence to major RBLs (Spamhaus, Barracuda) and reporting threats to Google Safe Browsing and Microsoft SmartScreen to quickly restore damaged domain reputations. ✅ Email Deliverability, Protocols & Authentication: • Complete Record Implementation: Flawless setup, alignment, and syntax troubleshooting for all crucial DNS records: MX, SPF, DKIM, DMARC, TXT, CNAME, and BIMI. • Advanced DMARC Lifecycle Management: Analyzing raw XML aggregate and forensic reports to identify legitimate cloud senders, eliminate spoofing, and safely migrate policies from p=none to full enforcement (p=quarantine or p=reject). • Deliverability Fixes: Resolving email bounce backs, fixing messages landing in spam/junk folders, and configuring Google Postmaster Tools and Microsoft SNDS to monitor domain and IP sender health. • Sender Reputation Building: Implementing strategic domain authentication and automated email warm-up schedules to optimize mailbox placement. ✅ Google Workspace (G Suite): • Google Workspace (G Suite) email setup, including custom domain verification and activating Gmail for sending and receiving emails. Handle user, group, alias, Shared inbox, and forwarding management, as well as Google Admin Console & Gemini configuration. ✅ Microsoft 365 (Office 365): • Configure and provide support for Microsoft Office 365 Email, Outlook, Exchange Online, Teams, OneDrive, SharePoint, and PowerShell. Experienced in Microsoft 365 administration, licensing, user management, Shared Mailbox, Security Settings, and Copilot integration to boost productivity and team collaboration. • Inbound Security Overhauls: Customizing anti-spam filters, anti-phishing parameters, attachment blocking policies, and user impersonation protection rules within Microsoft Defender for Office 365. ✅ Email Migration: • Google Workspace ↔ Microsoft 365 Email Migration. • Email Migration from GoDaddy to Microsoft Office 365 or Google Workspace. • IMAP, Roundcube Webmail, cPanel, Zoho to Microsoft 365 Outlook or Google Workspace. • Merge Google Workspace Email Accounts and Change Primary Domain. • Defederate from GoDaddy-managed Microsoft 365 Email to direct Microsoft 365 control. • Outlook PST file backup or import/export. • Microsoft 365 Tenant-to-Tenant Migration. Expert in Email Migration, ensuring seamless transfer of emails, calendars, contacts, and files with zero downtime, full data accuracy, and comprehensive post-migration support. ✅ Domain and DNS Management: • Handle Domain Migration, Transfer, Renewal, and DNS Management across platforms such as GoDaddy, Namecheap, Wix, Cloudflare, Squarespace, Bluehost, Shopify, Proton Mail, and others. • Skilled in Cloudflare advanced settings (WAF, rules, cache) and DNS security (DNSSEC, CAA records to restrict unauthorized SSL certificate issuance). • Email automation and integrations across HubSpot, Zapier, and major CRMs/ESPs. ✅ Cold Email and Outreach Systems: • Set up Email Accounts for Cold Email Platforms like Instantly, SmartLead, Apollo, Klaviyo, MailChimp, MailerLite, SendGrid, HubSpot, ActiveCampaign, GoHighLevel, etc. • Configure Dedicated IP and Sending Domain, Custom Tracking Domain (CTD), and specialized Subdomains to isolate marketing outreach from your primary business communications. 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐢𝐧 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝐢𝗼н, 𝗗𝐢𝐚𝗴𝐧𝗼𝐬𝐭𝐢𝐜, 𝐚𝐧𝐝 𝐭𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠 𝐭𝐨𝐨𝐥𝐬 𝐥𝐢𝐤𝐞 𝐌𝐱𝐓𝐨𝐨𝐥𝐛𝐨𝐱, 𝐦𝐚𝐢𝐥-𝐭𝐞𝐬𝐭𝐞𝐫, 𝐃𝐍𝐒 𝐂𝐡𝐞𝐜𝐤𝐞𝐫, 𝐁𝐥𝐚𝐜𝐤𝐥𝐢𝐬𝐭 𝐂𝐡𝐞𝐜𝐤𝐞𝐫, 𝐆𝐨𝐨𝐠𝐥𝐞 𝐏𝐨𝐬𝐭𝐦𝐚𝐬𝐭𝐞𝐫 𝐓𝐨𝐨𝐥𝐬, 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗦𝗡𝗗𝗦, 𝐄𝐦𝐚𝐢𝐥 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐓𝐞𝐬𝐭, 𝐆𝐥𝐨𝐜𝐤𝐀𝐩𝐩𝐬, 𝐃𝐌𝐀𝐑𝐂𝐢𝐚𝐧, 𝗮𝗻𝗱 𝐜𝐏𝐚𝐧𝐞𝐥. 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: ⏰ Available on both weekdays and weekends. 📅 Flexible with time zones to meet client needs. 🤝 Always happy to discuss your project.

Top-rated freelancer. Welcome to my profile. I believe I meet your expectations. I have been an experienced Virtual Assistant, Data Entry Expert, Executive Assistant, and Researcher for over 7 years. I also have experience in administration procedures, light project management, and recruiting procedures. I am a result-oriented, problem-solver, critical thinker, self-starter, and very flexible. I am knowledgeable in: ✅ Scheduling ✅ Email communication and management ✅ Notion ✅ Slack ✅ Automation (Make.com) ✅ Salesforce ✅ Data Entry and Analysis ✅ Customer Support ✅ Canvas ✅ Admin Support ✅ Online Research ✅ Airbnb Booking/Reservation ✅ Google Docs ✅ PowerPoint ✅ Microsoft Word ✅ Recruiting ✅ Excel ✅ Data Cleansing ✅ Zoom/Loom ✅ Google Sheets ✅ Google Slides ✅ Printify ✅ E-commerce ✅ Product Listing ✅ Lead Generation ✅ AgoraPulse (scheduling posts and reels in social media accounts) I am very keen on details. I am also professional, punctual, responsive, innovative, and have great communication skills. I will be committed to handling your task from start to finish and producing results beyond your expectations. I will help meet your needs.

Super motivated freelancer, able to provide quality and reliable contribution and service to the success of companies who are in need of Project coordinators or admin support. I have the necessary experience and skills to provide high-quality work and provide good leadership which is a vital add on to project and task completion. I am very much committed to providing Fast and Quality Results and looking forward to having a long-term professional relationship with my Client. I do not apply for the job that I can not do accurately and timely. I am teachable and fast learner, self-motivated, and, most importantly, a dependable Upworker. Being self-driven, jovial and eager to learn and take up challenges makes me creme de la creme at what I do. I am well versed in , Document handling, Database building, Accuracy verification, CRM , email handling, basic photoshop illustrator, E-Commerce/Dropshipping: Shopify,