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  • $25 hourly
    20 Years in the Customer Service industry. Hired, trained, and developed new employees and instructed/monitored current employees with various employers. Correspond with various partners as well as agents to cultivate a steady flow of clients with past companies. Coordinate public/private events for clients for booking set up, receiving payment, and quality assurance follow-up. Handle customer complaints, suggestions, and refund requests. Aided with correcting glitches and helped develop, test, and implement updates with dev teams. Reconcile company charges and investigated fraud. Manage payment schedules for partners and troubleshot with partners for a more effective payment method when needed.
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    Payroll Reconciliation
    Stripe
    Google Sheets
    Google Docs
    Multitasking
    Event Management
    Task Coordination
    Partnership Development
    Leadership Development
    Administrative Support
    Supervision
    Customer Support
    Freshdesk
    Phone Support
  • $10 hourly
    I have been immersed in the world of online work since 2012, serving as a Virtual Assistant for various companies spanning across the globe - from startups to large-scale corporations located in places such as the United Kingdom, Australia, South Africa, and the United States. My expertise lies in managing E-Commerce platforms, specifically Amazon and Shopify. I assist online business owners in amplifying their accounts, which include different models such as dropshipping, Print-on-Demand (POD), Fulfillment by Amazon (FBA), and Fulfillment by Merchant (FBM). Beyond just managing, I handle the crucial aspects of the online store operation, taking care of everything from order processing, billing, and shipment, to communication with suppliers, customer service, and backend management. My skills extend beyond operations to include strategic planning for your brand. I can provide you with tailored strategies to help position your brand effectively in the market, enabling your business to grow and thrive. My ultimate objective is to help you attain a level of success where you can enjoy a vacation, secure in the knowledge that your business continues to operate smoothly and generate revenue in your absence.
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    Virtual Assistance
    Google Docs
    Customer Service
    Amazon FBA
    Shopify
    Administrative Support
    Spreadsheet Software
    Helpdesk
    Inventory Management
    Zendesk
  • $15 hourly
    I am your collaborative partner to take on all those administrative tasks that distract you from your job of growing and running your business. I am also your friendly CSR to take care of your valuable customers and an all-star community manager to engage with your digital audience. You will benefit from my following Skills and Key Strengths: - Live chat and Email support. - Admin/Moderator: Cryptocurrency, NFT, DeFi, GameFi, Blockchain community - Community management: Telegram, Discord - eCommerce hosting platforms: Shopify, Volusion, Amazon, Prestashop - Order management software: Deposco - Live Chat support software: Comm100, Livechatinc.com, Intercom - Team collaboration tool: Slack, MS Teams, Google Meet, Zoom, Cisco - Project Management Tool: Trello, Airtable, Click Up - Social Media platforms: Facebook, Instagram, Twitter, Tiktok, LinkedIn, Reddit - Google Drive, Google Docs, Spreadsheet, MS Word/Excel, Powerpoint, Google Workspace - Posting job ads: Craiglist, Laimoon, Indeed, Dubizzle - Updating website: Squarespace, Wix, Wordpress - Accounting duties, Invoicing and journal entry: Waveapp, Xero - Knowledgeable with processing Payroll: ADP - Manage and update property listings on rental websites: Airbnb, Booking.com, HomeAway - Familiar with Property Management software: Kigo. Proficient with AppFolio - PDF File Conversion/Transcription to Word/Excel - Website Scraping/Data Extraction - Managed Schedule - Google Calendar, Calendly - Image uploading / Editing of JPEG and PNG image - Data Entry on Real Estate documents (County of Orange, Bexar, Brown, Broward) - Email outreach: app.woodpecker - Email database: Zoho - Web research: Google, Yahoo, Aol, Bing - ESL Online Tutor - Typing speed of 50 words per minute Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. I am always up for the challenge and leverage my skills for the benefit of your company and contribute to its success. Looking forward to working with you and be part of your team!
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    Blockchain
    Cryptocurrency
    Administrative Support
    Forum Moderation
    Google Docs
    Community Moderation
    Shopify
    Community Engagement
    Online Chat Support
    Data Entry
    Customer Service
  • $20 hourly
    Customer Success Specialist & Lead | Multilingual | E-commerce Expert Greetings! Thanks for checking out my profile 😊. I am a Customer Success Specialist with a rich background in providing exceptional customer experiences for over 6 years. My commitment revolves around delivering optimal solutions to customer inquiries, and recognizing the profound impact of satisfied customers on a company's success. Professional Journey: Customer Support Team Leader: As a Customer Support Team Leader, I have excelled in establishing KPIs, setting and achieving goals, and guiding teams to success. My focus extends beyond supervision – I am dedicated to empowering team members to develop their skills effectively. Language Proficiency: Fluent in both Spanish and English, I bring strong linguistic skills to the table. As a journalist, I possess extensive grammar and punctuation knowledge, enabling me to excel in translations. I've served as a translator for E-commerce ventures, contributing to seamless communication. Technical Skills & Efficiency: Typing at 50 WPM with 100% accuracy, I ensure swift and precise responses. Proficient in platforms such as FreshDesk, ZenDesk, Live Chat, Gorgias, Etsy, Shopify, and more, my expertise spans diverse E-commerce models including Dropshipping, Brand Stores, Clothing Stores, Print On Demand, and SaaS. Adaptable Learner & E-commerce Aficionado: I am always open and eager to learn, continually embracing new technologies and strategies that contribute to the highest level of customer support excellence. Let's Connect! Contact me – I would be delighted to explore collaboration opportunities and contribute to your company's success. Have a fantastic day! Best Regards, Jaimeth 🚀
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    CSS
    HTML
    Order Tracking
    Troubleshooting
    Microsoft Excel
    Shopify
    Gorgias
    Problem Solving
    Ticketing System
    Customer Support
    Technical Support
    Zendesk
    CSV
    Freshdesk
  • $15 hourly
    A Multi-faceted and reliable Virtual Assistant and Telemarketer with 15 years of experience in administrative roles, appointment setting, lead generation, customer service, and data entry I experienced working in different fields such as SEO, Reputation Marketing, Software, and Application Development, Recruitment, Real Estate, Insurance, and Personal Growth. I have worked with clients from the Philippines, US, Canada, Europe, and Australia. My passion for work, efficiency, persistence, and drive are qualities I can bring to the table.
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    Communications
    Meeting Agendas
    Executive Support
    Customer Support
    Customer Service
    Telemarketing
    Phone Communication
    Outbound Sales
    Cold Calling
    File Management
    Data Entry
    Virtual Assistance
    Administrative Support
    Lead Generation
  • $40 hourly
    Customer Success is my passion. I am an Onboarding Manager with over a decade of experience in customer and technical support. I am very passionate about helping customers and providing a customized experience. My peers have recognized me as an excellent performer who is unafraid to exceed expectations. I love seeing customers set up for success and thrive to meet their goals.
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    Customer Onboarding
    Customer Service
    Salesforce CRM
    Technical Support
    Customer Support
    Product Onboarding
    Online Chat Support
    Email Support
    Zoho CRM
  • $12 hourly
    Profile Honest and dedicated up for any challenge. Easy to work with, productivity and goal oriented based on function given. I enjoy to maintain my knowledge base up to date enabling me to help others better. Have a vast experience in customer service call centers and infrastructure. more than eight years of experience in computer networking and configuration for end users of Internet service providers like verizon HSI copper lines and Verizon fios Fiber optic lines, working skills include but are not limited to remote configuration of DSL modems, routers, managed switches, diagnostic and monitoring of networks and style NOC ticketing systes. Ample experience in Wi-Fi technologies and implementations, support and installation for ubiquity, Meraki, ruckus and switches and access points. Cisco Meraki certified and ample knowledge on computer networking for wireless implementations. People skills Interpretation of technical manuals Teamwork and adaptability training. Computer skills PC, Microsoft Office suite y general use of operating systems. English (100% spoken and written) Spanish (100% spoken and written) Computer networking and diagnosis Chat and email helpdesk Personal information Civil status single Resident of Tijuana city since 2001 Availability 10PM - 11AM PST
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    Network Equipment
    Hospitality
    Wireless Network Implementation
    PCI DSS
    Cisco Certified Network Associate
    MikroTik RouterOS
    Ubiquiti
    Network Administration
    Management Skills
    Data Entry
    Technical Support
  • $35 hourly
    I am offering administrative services to include, but are not limited to, project and customer relations management, data entry and analysis, securing travel arrangements, email and calendar maintenance, proofreading, transcription, et cetera. During my extensive stint working within Corporate America, I have learned the imperativeness of reliability, time management, organization, and clear verbal and written communication. This time period has also allowed me to become adept at research, proofreading, and the use of a variety of applications and platforms. I have mastered these and more skills but am ready and excited to learn even more! I wish to use these abilities to make the lives of my clients as easy as possible by taking the mundane and/or tedious tasks off of their plates.
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    Light Project Management
    Salesforce
    Scheduling
    Task Coordination
    Administrative Support
    Google Workspace
    Customer Support
    Critical Thinking Skills
    Data Entry
    CRM Software
    Communications
    Microsoft Office
    Typing
  • $23 hourly
    I provide excellent service to insurance agencies and companies on policy administration, underwriting, and back-office operations support to personal, commercial, and specialty lines insurance: -Data gathering -Online quote rating -Carrier submissions -Quote presentation and proposals -Policy binding -Policy documentation -Endorsement processing -Certificates -Claims logging And so much more! I also have technical expertise in Treaty and Facultative Reinsurance underwriting. Send me a message, and I'd be glad to discuss how I can help optimize your insurance back-office operations!
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    Insurance Agency Operations
    Liability Insurance
    Property Insurance
    Insurance Consulting
    Insurance Policy Analysis
    Administrative Support
  • $15 hourly
    I am skilled and have professional training to assist you with your daily tasks so that you can maximize your time and productivity. I pride myself on being extremely professional and always strive to deliver a job well before a deadline. A few key skills include: * Versatile Virtual Assistant * Presentations/Reports/Designs * Data Entry * Calendar Management * Email Management * Internet Research * Social Media Management (Facebook & Instagram Ads/Marketing) * E-Commerce (Shopify) Other skills include: * Website Update (Wix.com and Squarespace.com) * Creating Contracts (DocuSign App) * Creating Invoices (Square App) * Content Creation for Social Media Posting (Facebook, Instagram, Twitter, Wix) * Social Media Advertising (Paid Ads) * Creating Newsletter via Mailchimp/FloDesk * Project Management (Trello) * Multiple Social Media Managament (Later and Loomly) * Handlng Non-Profit Organization (Classy) I'm also proficient in: * MS Applications * Google Docs * Google Sheets * Google Calendar I am a highly organized, flexible and detailed individual, passionate about a challenging position allowing me to use and contribute my education and skills. I have found freelance work to be exhilarating, meeting new individuals all the time. I not only can dedicate my time to my clients but can offer multiple key skills. Being a work at home mom and wife has taught me to be more adaptable and used to handling time management effectively and move efficiently which is a bonus my clients unexpectedly come to enjoy. I would love the opportunity to work with you and share what I can bring to your business. Hire me now and let's get started!
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    Facebook
    Photo Slideshow
    Social Media Management
    Facebook Advertising
    Social Media Marketing
    Data Entry
    Microsoft Excel
    Product Listings
  • $30 hourly
    My business is to save you from unnecessary man-hours and other resources by streamlining your processes, utilizing data management and analysis. With my experience, I can help you manage the following:. ▶️ Project Management - Supervise and lead a team of Telemarketers and Social Media Chat Support. - Builder Trend, Podio, Asana, Trello, Slack & Ring.io - Fix&Flip | Construction | Residential Properties ▶️ Financial Management - Budgeting and cost management. - Manage Accounts receivable/accounts payable in Quickbooks ▶️ Property Management - Proficient in Keller Williams Command, ShowingTime, Zillow, SpareRoom - Long-term & Short-term Rentals: Residential Properties ▶️ Calendar Management - Organize virtual events, meetings, seminars, and more. - Facilitate travel booking, including flights and hotel arrangements. ▶️ Microsoft Office Expertise - Excel, Word, PowerPoint, Outlook proficiency. - Google Docs/Suite/Calendar. - Effective utilization of Google's suite of tools for collaboration and productivity. ▶️ Email Support & Chat Support - Proficiency in Gmail, Outlook, FlowChat CRM & Sakari. - Exceptional customer service and email handling. ▶️ CRM | Lead Management - Hubspot, Pipedrive, FlowChat & Karma ▶️ Social Media Management | Email Marketing - Mastery of MailChimp for impactful email campaigns. - Effective management of your social media presence. ▶️ Client Management - Appointment setting, email correspondence, progress reports, and more. ▶️ Graphic Design & Video Editing - Creative design using Canva, Photoshop, Adobe Illustrator. - Video editing prowess with iMovie, Adobe Premiere Pro, Davinci Resolve. ▶️ Recruiting Talents and KPI Management - Scheduling and coordinating final interviews. - Onboarding new hires seamlessly. - Monitoring team goals, tracking productivity, and streamlining processes. - Utilization of tools like Ringio & Flowchat for enhanced performance of Telemarketers and Chat Support team. Let me be your strategic support in growing your business and achieving world domination. Your success is my commitment. To your success, Christine
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    Intuit QuickBooks
    Time Management
    Mailchimp
    Asana
    HubSpot
    Canva
    KPI Metric Development
    Google Sheets
    Administrative Support
    Executive Support
    Social Media Marketing
    Online Chat Support
    Real Estate Project Management Software
    Project Management
  • $10 hourly
    If you are in the real estate business managing properties or a sales agency looking for administration assistance, you've landed at the right profile! My goal is to provide assistance to my clients by removing administrative work off their plates and improving the efficiency of their processes so they can focus on building client relationships and growing their network. I have 6 years of working experience as an Administration Support (Property Management and Sales) for a real estate agency in Australia. On the sales side, I have been doing sales authorities, sales contracts, ordering title search, sending entry notices for open homes, uploading photos and property description into our platform, launching properties online, adding open homes, sending documents (contracts to seller and buyer, form 6, etc) via Docusign, generating call list and searching for owner's contact details and many other admin works from when the property gets listed until it settled. On the rentals side, my tasks includes but not limited to processing bills (water bills, council rates, strata fees, maintenance invoices), invoicing water usage/reimbursement to tenants, creating forms and lease agreements, CMA preparation, sending tenants and owner's lease renewals, data entry for application processing, adding open homes and sending entry notice, bond lodgement, creating virtual tours, data entry for maintenance, sending mail chimp. I have also done some bookkeeping tasks such as entering bills and invoices in Xero, reconciling Xero transactions, tracking late payments and sending overdue reminders. Tools that I have used are Eagle, Rex, LockedOn, ManagedApp, Property Me, Airtable, Xero, Brolga, RP Data, Pricefinder, Realworks, Mail Chimp, Docusign, PandaDoc, Virtual Tour Creators, LockedOn, etc.
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    Administrative Support
    DocuSign
    Typing
    Xero
    Airtable
    Google Docs
    Form Completion
    Data Entry
    Virtual Assistance
  • $65 hourly
    Over ten years of experience as a writer, copy editor, content creator, producer, and project manager. I've composed and edited marketing copy including website text design, email blasts, sales letters, brochures, technical manuals, and branding. Experience includes technical writing for many B2B and industrial industry clients. My Master's degrees have provided in-depth knowledge of and experience with research and writing of cited academic papers. I can effectively match your desired tone and style to all written content.
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    Website Copywriting
    Article Writing
    Copywriting
    Sales Copywriting
    Academic Editing
    Article Spinning
    Web Content Strategy
    Academic Writing
    Blog Content
    Editing & Proofreading
  • $25 hourly
    A professional and experienced Administrative Assistant with over 20 years of experience. My experience range from scheduling, front desk reception, travel expenses, office management, proofreading, preparing reports and customer service. My skills demonstrate the capacity to provide comprehensive support for executive and senior-level staff including scheduling meetings, coordinating travel (domestic and international), excellent customer service skills (including email support), effectively manages essential tasks and time management. I am proficient in Microsoft Office Suite, Google Docs, SharePoint, Big Time software (QuickBooks), Adobe Acrobat Professional, Outlook (calendaring, meetings), Yardi Systems (property management), Shopify and Reamaze (online support). I am very organized and attentive to detail. I am also comfortable performing a variety of roles, including payroll support, personal assistant, and the organizational point of contact. I've received accolades and awards for my work, including employee of the year. I've done freelance work for previous employers and friends including scheduling, travel arrangements and email communications. After my many years of experience, I decided to venture out on my own and become a freelancer while completing my degree in Sociology at the City University of New York (CUNY). I look forward to building new relationships!
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    Microsoft SharePoint
    Skype
    Scheduling
    Ecommerce
    General Office Skills
    Communication Etiquette
    Customer Support
    Customer Service
    Time Management
    Administrative Support
    Google Docs
    Microsoft Office
    Project Management Office
    English
  • $24 hourly
    As a professional that has worked across a variety of platforms and disciplines I feel I make an excellent candidate. Having been qualified in Digital Media Marketing at CIM and after a number of years working in the profession have learned to grow with the explosion of social media in fulfilling my role. In my position I helped the organization with their social media presence by advertising principles to create the buzz they need. I am highly knowledgeable about content creation and maintaining interest on various social media platforms. Part of my job is producing new content to keep social media pages fresh. My background in communications has served me well as a Social Media Specialist. I have a solid understanding of how to effectively communicate ideas to people. I am highly creative and understand the importance of individualizing for each client.I know I would make a great choice for the available Social Media Executive position. I believe you will agree that I am well qualified and have the skills needed for the job. I invite you to contact me on either my cell.
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    File Maintenance
    Microsoft Office
    Data Entry
    Customer Service
    Google Sheets
    Communications
    Scheduling
    Task Coordination
    Form Development
    Payment Processing
    Phone Communication
    File Management
  • $15 hourly
    Are you looking for someone who can take those headaches away and replace them with happy, returning customers? Well, look no further! I have been in customer service for 11 years, and I must say I understand EXACTLY how a customer's mind works. I have managed more than 20 people from office-based and remote settings and graphic design teams for an e-commerce company every step of the way. I have worn many hats in this field, with tasks such as: - answering emails and chats(Zendesk, Freshdesk, Re:Amaze, Facebook/Instagram Business Suite, Amazon Seller Central) - managing social media comments(Facebook and Instagram) - Shopify order export and fulfillment - updating product listings in Shopify - competitor product research - refunds and dispute management via Shopify, Amazon Seller Central, Stripe, Paypal and Checkout.com - Shopify chargeback and Paypal dispute resolution(90% win rate) - intercepting chargebacks via Kount fraud detection software - uploading tracking numbers - talent acquisition - onboarding - training - creating a knowledge base from scratch - mapping out and implementing action plans - employee feedback monitoring - managing online reviews from LOOX/Growave/Facebook - liaising between different departments, fulfillment centers, and suppliers to ensure seamless deliveries and resolve issues I have worked with POD, dropshipping, and niche stores -- with products ranging from general household items(home, kitchen, and garden), gadgets, beauty products, car detailing products, fashion/apparel(art-inspired clothing, swimsuits, yoga wear, winter headbands), jewelry and more. These things have also made me proficient in using project management tools such as Smartsheets and Asana, as well as other e-commerce related tools and applications, including Shopify apps, Kount Chargeback Alerts, Amazon Seller Central and G-Suite applications.
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    Alternative Dispute Resolution
    Freshdesk
    Administrative Support
    Customer Support
    Shopify
    Order Fulfillment
    Facebook Messenger
    Zoho Desk
    Re:amaze
  • $20 hourly
    Detail-oriented, bilingual Administrative Assistant with social media, web management and marketing experience. Experience in customer service, client management, email management, invoicing, and social media management. *Hubspot, SalesForce, ClickUp, Quickbooks, Canva, Adobe, Office
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    Digital Marketing
    Bilingual Education
    Administrative Support
    Writing
    Data Entry
    Invoicing
    Typing
    Salesforce
    Website Customization
    HubSpot
    Social Media Management
  • $29 hourly
    Former IT Management professional with a BBA degree from Belmont University. With over 20 years of corporate business experience, I can handle office tasks quickly and efficiently. My background is Help Desk Management and Customer Service with extensive knowledge of Microsoft Office products and general office management. Skills Include: Administrative Assistant - Customer Service SaaS Support IT inbound Help Desk Calls - Email Support Office Support - Windows Support Data Entry - HTML- Internet Research Social Media Management - Data Entry SEO Skills WordPress Shopify Aweber / 1 Shopping Cart / Constant Contact / Vervante / Infusionsoft / Sendgrid Zendesk / LiveChat / Asana / Clientele / Skype / FreshDesk / Kayako / Slack / Google Hangouts / Live Help / Trello / xSellco / Olark Publishing Platforms: CreateSpace, Amazon, Lightning Source, Ingram Spark, CoreSource, Bowker, Lulu, Google Books.
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    Customer Service
    Multiple Email Account Management
    Management Skills
    General Office Skills
    Amazon Seller Central
    Supervision
    Manage eBay Site
    Amazon Dropshipping
    Time Management
    Computer Skills
    Freshdesk
    Email Support
    Zendesk
  • $30 hourly
    I can help manage your business virtually by handling time consuming tasks, leaving you more time to build and grow your business. Experience in: Full Admin support including: - Email management - Email marketing creation - Social Media creation and management - Copywriting - Asana and Trello - Canva Pro Membership - Designing all branding aspects for your business Shopify Website Maintenance, including: - Thorough knowledge of Shopify platform including themes, promotions & automation abilities - Knowledge of applications to help aid in website conversion - Upload new products and write compelling descriptions - Manage inventory, coordinate home page updates for promotional/seasonal orders, handle waitlists, backorders and more! Etsy shop creation and SEO packages Email Marketing - Creation of email marketing campaigns and loading into Klaviyo and other platforms Social Media Management, including: - Create and post original content - Engage with followers, reply to comments and DM's - Monthly marketing calendar for social media, email marketing and text marketing - Social Media management apps - Later and Planoly I would love the opportunity to speak with you further and help you to run your small business!
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    Social Media Marketing
    Virtual Assistance
    Light Project Management
    Shopify
    Canva
    Data Entry
    Asana
    Administrative Support
    Customer Support
    Product Catalog Setup & Optimization
    Inventory Management
  • $10 hourly
    Hi there, I'm Ray. For over 3 years I've developed in the Communications field. Starting in 2020, I served as Assistant Copywriter for an emerging music blog project in both English and Spanish, publishing 12 exciting interviews with several musicians in the EDM scene. The last 2 years I worked for a Property Management Company as a Marketing Assistant / Copywriter, with over 500 ads published with an excellent converting rate. During my time in this position, the company grew 20% in managed properties due to the amazing reputation built in part to my successful ads' copy. I am comfortable working in groups and in multicultural environments since I have developed my experience in different countries across South America and have worked with people from all around the world. Furthermore, I am interested to enrich my skills from new challenges and experiences. The services I'm familiar with (though not limited to) are: -Content Writing, Copywriting, and Proofreading -Executive and Virtual Assistant -Data Research and Data Entry -Translation and transcription EN-ES-EN -Email handling -Administrative Support (Asana, Trello, G-Suite, Video Conference Platforms) As an adaptable and detail-oriented person, along with the skills I mentioned before I can provide great performance in order to achieve your goals and grow together. Let me know about your brand and feel free to mark a meeting. Thank you!
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    Content Writing
    Administrative Support
    English to Spanish Translation
    Spanish to English Translation
    Writing
    Copywriting
    Data Entry
    General Transcription
  • $10 hourly
    Welcome to my Upwork profile! Are you looking for a TOP-RATED Customer Service specialist who excels in Shopify, Onboarding, and Social Media Management? Look no further! With a proven track record of delivering outstanding results, I also possess expert skills in blogging and virtual hotel management, adeptly handling OTAs like booking.com, AirBnB, Expedia, and Quantas. I take immense pride in my ability to work efficiently and effectively, requiring minimal supervision to achieve exceptional outcomes. My passion for what I do drives me to deliver high-quality service, and I approach every task with dedication and integrity. As a freelancer, my primary goal is to establish a mutually beneficial relationship with my clients. By leveraging my expertise, I am committed to helping my clients succeed and thrive in their respective endeavors. If you are seeking a reliable and skillful professional who can elevate your business, let's collaborate.
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    Product Knowledge
    Customer Satisfaction
    Front Desk
    Customer Support
    Customer Service
    Phone Support
    Email Support
    Order Tracking
    Social Media Management
    Online Chat Support
    Order Processing
  • $25 hourly
    I have 13 years of experience in Accounts Receivable with 7 years experience in remote work. I have been an Upwork Freelancer for 5 years which includes 4 years of hands-on QuickBooks Online experience. I have successfully reduced outstanding AR with my previous employer by over $200,000 in the first year I held the position. This was accomplished by identifying short pays, customer debits, and collections on old aging. I have 6 years experience with journal entries and account reconciliation. I have recently implemented a cash forecasting system. I have 13 years experience with invoicing or billing. I am a very hard worker and fast learner. I look forward to providing you with my remote accounting services as you need them, and I look forward to hearing from you.
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    Customer Service
    Microsoft Word
    Accounts Receivable Management
    Accounting Basics
    Account Reconciliation
    Invoicing
    Microsoft Excel
    Accounts Receivable
    Intuit QuickBooks
  • $20 hourly
    I'm a Digital Content Coordinator at Timeless Music Company (8 years), based in Sydney, and I was working as a project manager at Ameriam.marketing (1 year), based in Melbourne. In 2012 I have graduated from a specialized High School for Economics and Trade as a Commercialist. My work consists of various administrative tasks, research, excel analysis, and google sheets, and I have 5 years of active work in these areas. Also, I'm a student, working on completing 2 programs at the University Union - Nikola Tesla: - Faculty of Business Studies and Law; Security Studies - Senior - Faculty of Information Technology and Engineering; IT Studies - Sophomore I am interested in work regarding academic research, web research, VA, project management and excel/google sheet. I'm a logical, disciplined and mission-oriented individual with great analytical and problem-solving skills focused on constant learning and development. One of my favorite sayings is - "At a startup, you can have any job you want, as long as you become the right person for the job" I value loyalty above all else, and that's what makes me a great addition to a team. Therefore, how can I help you?
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    Google Sheets
    Search Engine Optimization
    Data Analysis
    Administrative Support
    Meeting Agendas
    Market Research
    Qualitative Research
    Google Workspace
    Project Management
    Microsoft Excel
  • $35 hourly
    Fluent in German (mother tongue), English and Spanish (level C). 10+ years working as a freelance translator in the three mentioned languages. I have worked 8 years in Tourism and Administration in Barcelona (Travel Agent, Guide on a Sightseeing bus, Check-in Agent at the Barcelona Airport, Receptionist of a 5 Star Hotel, a Language school, Tourist rental apartments and for a tradeshow originally from Berlin) 7 years of experience as a German Teacher to Spanish speaking students 6 years (and ongoing) working as a Virtual Assistant and course coordinator for different Institutes. Tasks: E-Mail correspondence, coordination, translations, transcriptions, proofreading, video subtitles, social media contents. I am a very proactive type of person with creative ideas to improve the business and a special touch concerning the treatment of clients. High organizational skills. I am professional and reliable, always willing to grow and learn new tools.
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    Subtitles
    Translation
    WordPress
    Video Editing
    Editing & Proofreading
    Amadeus CRS
    Canva
    Helpdesk
    Customer Service
    Communications
    Castilian Spanish
    Proofreading
    German
    English
  • $45 hourly
    As an administrative assistant to numerous types of executives, managers, and business owners, I am well-versed in various skills, including, but not limited to, email management, online research, calendar management, hiring, data management, team management, and content development. Being a remote assistant has given me the ability to manage my bosses' affairs through systems such as Google Apps, Asana, Trello, Ryver, Runbox, DropBox, Office 365, Teamwork, WhatsApp, Slack, and Skype. Additionally, my experience has allowed me to learn platforms such as QuickBooks, Bill.com, GoCanvas, SmartSheet, MailChimp, SurveyMonkey, Prezi, InfusionSoft, Hubspot, Live Chat, Copper, Ontraport, Canva, Alchemer, Keynote, and AWeber. I thrive on being able to learn new things and am always willing to take on new tasks. I desire to help all my clients organize their lives/businesses and take on any task to help them be more productive. Please feel free to reach out to discuss your specific needs. I know my experience will be of great benefit to me and to those who employ me. I look forward to working with you very soon.
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    Communications
    Team Management
    Editing & Proofreading
    Customer Service
    Organizer
    Administrative Support
    Spreadsheet Software
    Flowchart
    Scheduling
    Data Entry
  • $10 hourly
    With eight years of experience in customer service across the financial, telecommunications, and e-commerce sectors, I have honed my skills. Additionally, I've served as a virtual assistant for three years. My proficiency extends to addressing inquiries, managing complaints, and resolving critical customer support issues through various channels such as phone, chat, and email. Notably, I possess expertise in handling chargeback and fraud issues. I am well-versed in utilizing a range of customer care software, including Gorgias, Zendesk, LivePerson, and Zoho. Furthermore, I am adept at navigating tools like Trello, Insightly, Hubspot, Zoom, Stripes, Shopify, GSuites, Excel, Google Sheets, Canva, and others. This diverse skill set allows me to swiftly comprehend intricate processes and deliver optimal outcomes for clients. Feel free to reach out, and we can delve into the details of your project. If you're in search of a versatile and self-directed virtual assistant/customer service support, I look forward to connecting with you soon.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Payment Processing
    Customer Service
    Email Support
    Alternative Dispute Resolution
    Lead Generation
    Administrative Support
    Prospect.io
    Online Chat Support
    Data Entry
    File Maintenance
    Google Workspace
  • $14 hourly
    My background includes serving as a technical support associate within both call-center and e-commerce environments. I'm a technical support for over 5 years and in addition, during this experience, I gained considerable skills and abilities about Google Analytics, Google Adwords, SEO, Google Webmaster Tools, Google Shopping, Google XML Sitemap, Google Maps, Google Drive, Social Media Marketing. I also bring to the table strong computer proficiencies in HTML, CSS, JavaScript, MS Word, MS Excel, MS PowerPoint, Adobe Photoshop, Cinema 4D, Marketing, audio-video editing, Ubuntu and others existing OS.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Adobe Photoshop
    Google Apps Script
    HTML
    Technical Support
    CSS
    JavaScript
    Search Engine Optimization
    WordPress
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