Hire the Best Freshdesk Specialists
in the United Kingdom

Live Chat Support | Email Support | Ticket Support | Technical Support | Customer Service Specialist | Zendesk | Intercom | HubSpot | Customer Support I am a Top Rated Live Chat & Email Support Specialist with a 100% Job Success Score, helping e-commerce, SaaS, and other businesses provide fast, reliable, and professional customer support. I specialize in managing live chat, email, and ticketing systems for businesses that need quick and consistent customer service. Whether it’s handling high-volume inquiries, resolving product issues, processing refunds and returns, tracking orders, or managing escalations, I ensure your customers are well cared for while keeping support queues clean and efficient. What you can expect from me: Lightning-fast response times. Clear, empathetic, and professional communication. Seamless integration into your existing workflows and tools. Strong attention to detail and consistency, even during peak periods. Focus on customer satisfaction and retention. I have successfully supported repeat clients with day-to-day operations, helping reduce customer frustration and maintain smooth shopping experiences. I am reliable, proactive, and ready to become a dependable extension of your customer support team.

🔥 Why Choose Me? (Full work history since 2017, see my main profile) Avoid painful restarts. I've set up hundreds of portals and have the full Advanced HubSpot CRM Accreditation. I have the fastest, most cost-efficient, and best-tested process for HubSpot Onboarding 1️⃣ Onboarding: Set up your shiny new HubSpot portal or fix your existing Frankensystem. 2️⃣ Integrations: Masterfully integrate your tech stack with custom API solutions. 3️⃣ Migrations: Transition from your old CRM to HubSpot with ease. 👉 Thinking about HubSpot? Ask me about my Onboarding+ Service—it could save you thousands of dollars in setup costs! 💼 What I Offer You can offload any HubSpot-related tasks to me and my small team of in-house experts. From simple tweaks to complex implementations, we deliver results straight into your HubSpot portal while optimizing your tools as I go. 100% HubSpot Done Right for You! All Hubs. Sales, Marketing, Services, Content, CMS. Even Ops Hub! Here’s a list of tasks I regularly handle for businesses around the globe: - Building & optimizing HubSpot CMS website pages, blogs, pillar pages, emails, and landing pages. - Configuring CRM features like MarketingHub, SalesHub, ServiceHub, and Free CRM tools. - Designing forms, CTAs, chatbots, and pop-ups for HubSpot, WordPress, or Shopify. - Creating marketing automation workflows, sales sequences, and reporting dashboards. - Migrating content (e.g., blogs from WordPress to HubSpot) with a flawless finish. - Delivering advanced SEO reports and analytics validation. - Developing custom integrations for syncing data seamlessly across platforms. 💎 What Sets Me Apart With over 150+ complex API integrations and the rare Advanced "Custom Integrations" Accreditation, I’m uniquely positioned to help you seamlessly connect your tools and make your HubSpot portal a growth-driving powerhouse. Testimonial from HubSpot’s Chris Rooney, Principal Channel Account Executive: "Ian’s client success rate is among the highest I’ve seen. He’s a well-oiled, growth-producing machine. Highly recommended for businesses at any stage of growth." 💬 Real Client Feedback Mira, Marketing Manager, The Influence Group: "Our small marketing team had been struggling for a long time. Ian quickly understood what we wanted to achieve. His service was personal and definitely not one-size-fits-all. He knows HubSpot thoroughly!" 🚀 Success Stories Here are just a few of the businesses I’ve helped: SaaS Providers: - Global App Testing - Contract Safe - Complion - Kepler - Creative Folks Education: - MIT (yes... The MIT!) - Harvard (yes... The Harvard!) - Tribal Group - Ericsson (education) - Global App Testing Consultancies & MSPs: - BBJ Group - Retail Doctor - Novotus - Hedgehog Labs - Kenmore Capital - Associations & Information Services: - IACCM - Fedmine - SourceConnect 📜 HubSpot Certifications (All Current): - Advanced HubSpot Onboarding Accreditation - Advanced HubSpot CRM Implementation Accreditation - HubSpot Sales Hub Software - HubSpot Marketing Software - HubSpot CMS for Developers - Email Marketing - Growth-Driven Design - Content Marketing - Social Media 📈 Let’s Maximize Your HubSpot Investment Did you know that HubSpot’s CMS is a marketing powerhouse? When used to its fullest, it can generate leads like no other platform. Let’s hop on a quick call to review your site and fine-tune your strategy for growth. 💡 Next Steps Click the green "Invite to Job" button at the top right and let’s chat about how I can help you: - Set up and onboard your HubSpot portal. - Integrate your tech stack seamlessly. - Transition from your old CRM with ease. - Scale your marketing and sales efforts to new heights. HubSpot done right… for you! Ian Horley HubSpot Implementation Specialist | Marketing Automation Pro HubSpot Onboarding Projects with a track record of delivery CRM to HubSpot Migration CRM Data Scrubbing CRM Automation HubSpot Sales Hub Onboarding HubSpot Marketing Hub Onboarding HubSpot Service Hub Onboarding HubSpot Content Hub Onboarding HubSpot CRM Hub Onboarding HubSpot Ops Hub Onboarding with Specialized & Custom Integration and Automations HubSpot Audit CRM Audit SEO Audit

SaaS expert with over 6 years of experience in consultation, implementation, development and integrations. I have worked with 20+ clients setting up and implementing the right solutions for their business by understanding their business model, process flow and mainly their pain points. Have handled 30+ projects, working with businesses of all sizes and across a range of industries. I work with companies to determine what is necessary and to maximize their return on their SaaS investments. I possess expertise in designing and customizing CRM applications, designing and developing custom applications, setting up marketing automation and/or sales automation tools, customizing lead gen applications, document generation and e-signing tools. implementing service desk apps, designing and customizing no-code solutions etc. I strongly believe that the data insights and metrics are something that drive the business forward, I bring valuable experience in driving insights from data by integrating the applications using API integrations or workflow automation platforms like Zapier, make.com etc to make a perfect data architecture and drive data-driven decisions. To streamline your processes or harness the power of SaaS and data, I have the knowledge and experience to help you achieve your goals efficiently and effectively.

Greetings! I am a highly skilled Customer Service Professional, Administrative Assistant, and Sales Representative with over 8 years of experience in customer service and 5 years in administrative and sales roles. I have worked across multiple industries, including eCommerce, banking, SaaS, healthcare, security, and travel, bringing versatile expertise and a results-driven approach to every role I take on. I specialize in customer service management, sales growth, business development, virtual assistance, and data analytics. My strong communication skills, technical proficiency, and global experience make me a valuable asset to any organization. Here’s how I can add value to your business: 💡 Key Strengths & Accomplishments 1. Customer Service & Support ✔ 8+ years of experience across eCommerce, banking, hotel reservations, and subscription-based services. ✔ Strong ability to handle live chat, email, inbound & outbound calls effectively. ✔ Expertise in customer inquiries, complaints, dispute resolution, and fraud cases. ✔ Quality Assurance & Training – trained new agents and maintained high service standards. ✔ Proficient in CRM systems: Salesforce, Zendesk, HubSpot, Help Scout, Freshdesk, and Insightly. ✔ Helped increase customer satisfaction by 25% in a previous role. 2. Sales & Business Development ✔ Successfully closed weekly contracts worth $10,000 - $15,000 as an Inside Sales Representative at Stanley Security. ✔ As Sales & Marketing Manager at Medigoo Oy Inc (Finland), expanded business into Amazon & eBay and secured distribution agreements in the EU. ✔ Experienced in lead generation, cold outreach, and business negotiations. ✔ Helped businesses expand operations in the EU, USA, and UK markets. ✔ Managed sales prospecting & outreach, including LinkedIn networking, email campaigns, and lead nurturing. 3. Administration & Virtual Assistance ✔ 5+ years of experience in administrative support, including inbox management, scheduling, and executive assistance. ✔ Virtual Assistant to the CEO at 120Life LLC – managed emails, social media, research, and blog coordination. ✔ Proficient in project management tools: Trello, Notion. ✔ Strong ability to multi-task and streamline administrative processes. 4. Data Analytics & Reporting ✔ Completed a Data Analytics Bootcamp at Cenit College (UK) with proficiency in Microsoft Power BI. ✔ Experience in tracking and reporting KPIs (Key Performance Indicators) for customer service, sales, and marketing campaigns. ✔ Skilled in analyzing customer data to improve business decisions and customer retention strategies. 5. Leadership & Team Management ✔ Managed and trained customer support teams across multiple companies. ✔ Held leadership roles such as Head of Customer Support at GoldenTigers LLC and Customer Support Manager at Neat A/B Testing. ✔ Organized weekly training sessions & performance reviews to improve team efficiency. ✔ Developed SOPs, workflows, and training materials for new hires. 6. Industry Experience & Global Exposure ✔ Worked for companies in the USA, UK, Finland, Austria, Israel, and Dubai. ✔ Industry expertise in banking, eCommerce, security, SaaS, healthcare, and travel. ✔ Strong cross-cultural communication skills, effectively handling international clients. ✔ Fluent in English (Native) and Russian (Intermediate). 7. Problem-Solving & Dispute Resolution ✔ Extensive experience in handling escalations, disputes, and fraud cases. ✔ Expertise in de-escalation strategies & conflict resolution. ✔ Strong background in chargeback prevention & customer retention. 8. Notable Achievements ✔ Helped a company achieve its highest revenue in 7 years by expanding into new markets and securing partnerships. ✔ Led customer service operations from scratch in multiple businesses. ✔ Assisted a Finnish company in expanding its presence across the EU. 🚀 How Can I Help You? I am here to provide top-tier customer service, business development, and administrative support to help your business grow. Whether you need a CRM expert, sales strategist, customer service leader, or virtual assistant, I have the skills, experience, and dedication to deliver results. 📅 Let’s schedule a call to discuss your project and explore how I can support your business goals. Thanks, Paul 💼 Your Dedicated Customer Service & Business Consultant

I help companies fix, optimize, and scale their HubSpot & Salesforce systems so they stop losing leads, breaking workflows, and misreporting revenue. What clients hire me for: • HubSpot ⇄ Salesforce Integrations (builds + repairs) • CRM Architecture & Data Structure Design • Lead Routing + Automation (Marketing → Sales → RevOps) • CRM Audits & Optimization Blueprints • HubSpot or Salesforce Migrations • Multi-system integrations (API, Zapier, Workato)

I’m a reliable and professional Customer Support Specialist with strong communication skills and a commitment to providing excellent service. I can help businesses with: * Email support * Live chat support * Customer inquiries * Data entry * Internet research * Administrative tasks * Calendar and inbox management I am detail-oriented, organized, and quick to learn new systems and processes. I take pride in responding promptly, maintaining professionalism, and ensuring customers have a positive experience. My goal is to help businesses save time while delivering excellent customer service.