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Hire the best Freshdesk Specialists in the United Kingdom

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  • $35 hourly

    • 4.7/5
    • (6 jobs)
    SaaS expert with over 6 years of experience in consultation, implementation, development and integrations. I have worked with 20+ clients setting up and implementing the right solutions for their business by understanding their business model, process flow and mainly their pain points. Have handled 30+ projects, working with businesses of all sizes and across a range of industries. I work with companies to determine what is necessary and to maximize their return on their SaaS investments. I possess expertise in designing and customizing CRM applications, designing and developing custom applications, setting up marketing automation and/or sales automation tools, customizing lead gen applications, document generation and e-signing tools. implementing service desk apps, designing and customizing no-code solutions etc. I strongly believe that the data insights and metrics are something that drive the business forward, I bring valuable experience in driving insights from data by integrating the applications using API integrations or workflow automation platforms like Zapier, make.com etc to make a perfect data architecture and drive data-driven decisions. To streamline your processes or harness the power of SaaS and data, I have the knowledge and experience to help you achieve your goals efficiently and effectively.
    Featured Skill Freshdesk
    Microsoft Dynamics CRM
    Freshworks CRM
    Intercom
    Make.com
    Braze
    Zendesk
    Google Analytics 4
    DocuSign
    PandaDoc
    Pipedrive
    Zoho CRM
    Zoho Creator
    Marketo
    HubSpot
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    Are your customers complaining about waiting for hours to get a response? Do you have a lot of backlogs piled up? Is your scheduling system all over the place? Do you have a lot of boring and repetitive stuff to do? Are you relying on people who seem to live on another planet? Look no further! Hi, am Elsie and am exactly who you're looking for. I am an ambitious, hardworking performance driven individual with over 10 years' experience in customer relationship and administrative management. Excellent customer service skill and immerse capability to work well under pressure. Wealth of transferable skills, a can-do attitude, willingness to learn and grow, and strive for excellence. Meticulous attention to detail and have a personal aspiration to build on the knowledge and experiences acquired. Good Microsoft office knowledge and naturally well organized. I have a proven track record in dedication, consistency and hard work with clear communication skills. I can help to effectively manage your project from start to finish, and most importantly, delivered within your timeframe. Currently rounding off with my Project Management Course and I am proficient with the following tools: ✅ Google sheet ✅ Google Docs ✅ Ms Excel ✅ Asana ✅ Visio ✅ Notion ✅ ClickUp ✅ Scribehow ✅ Airtable I am a highly motivated and dependable experienced Freelancer. I have excellent organizational and multi-tasking skills to successfully manage multiple assignments and meet deadlines. I want to build long-term working relations with employers and contribute with my skills through Upwork. Employer satisfaction is my first preference. The services that I offer are: ✅ Project Manager ✅ Dropshipping ✅ Executive/ Virtual assistant ✅ Customer Support Manager ✅ Web/App Development Manager ✅ Product Launch Manager ✅ Recruiter ✅ Operations Manager Thank you for taking the time to visit my profile. I appreciate the opportunity to showcase my skills and experiences to you. I am excited about the possibility of joining your team and contributing to your organization's success. I am available to jump on a call with you to further discuss the role and see if it aligns with both your needs and my abilities. Please feel free to reach out to me at your earliest convenience to schedule a call. I look forward to the opportunity to speak with you and explore how I can be a valuable asset to your team. Thank you again for considering my profile. Elsie
    Featured Skill Freshdesk
    Zendesk
    Dropshipping
    Customer Experience Management Software
    Communication Skills
    Shopify SEO
    Customer Satisfaction
    Microsoft Excel
    Asana
  • $15 hourly

    • 4.8/5
    • (50 jobs)
    With eight years of experience managing and developing customer support for some of the biggest ecommerce brands, i believe i can surely help cater your customers well enough that they become a loyal customer for life. Some of the brands i have worked with are: July.com, Theory, Filter by molly mae, Mrs Wordsmith, Prescribed by Dr Alex. CRMs & other tools I have experience with are: Zendesk, Zoho, Gorgias, Sales force, Shopify, WordPress, ShipStation and many more. I am currently looking for full time / part time project so please do not hesitate to reach out and have a chat.
    Featured Skill Freshdesk
    Technical Support
    Gorgias
    Shopify
    Customer Relationship Management
    WooCommerce
    Customer Support
    Email Support
    Order Processing
    Zendesk
  • $15 hourly

    • 4.5/5
    • (8 jobs)
    Customer Service Specialist for over 10 years. I have an extensive experience in professionally handling customer related escalations and queries via Email, Chat, Phone and Social media mediums (eg. Facebook, Instagram, Twitter, etc.). I also possess excellent complex problem-solving skills and I am willing to go the extra mile to maintain customers and provide an exceptional customer satisfaction. I am well-versed in the following tools: - Gorgias - Zendesk - Freshdesk - Shopify - Etsy - Shipstation - Jira - Slack - Print On Demand - Sprout Social - Mailerlite - Klaviyo - Google Form - Cryptocurrency - Telegram - Discord I do offer to utilize my skills, strengths and prior experience to provide a guaranteed quality service and contribute to the success of your business.
    Featured Skill Freshdesk
    Community Moderation
    Sprout Social
    Gorgias
    Customer Service
    Facebook Ads Manager
    Cryptocurrency
    Email Support
    Zendesk
  • $10 hourly

    • 5.0/5
    • (1 job)
    With over three years of hands-on experience, I possess the leadership, strategic thinking, and adaptability required to bring projects to successful completion. Strengths and Skills: Proven Leadership: Experienced in leading cross-functional teams, ensuring cohesion and motivation to meet project goals. Strategic Planning and Execution: Proficient in developing project plans, setting timelines, allocating resources, and mitigating risks. Agile Methodology Expertise: Certified Scrum Master with a strong background in Agile practices, facilitating productivity and adaptability. Client Collaboration: Exceptional communication skills to liaise with clients, understanding their needs, and translating them into actionable project milestones. Projects and Accomplishments: Successfully led a $5 million project, bringing it to completion 20% under budget and two months ahead of schedule. Implemented project management practices that increased overall team efficiency by 35% within one year. Managed a diverse portfolio of projects across industries such as IT, digital, fintech, consistently receiving positive client feedback. I am passionate about delivering value and exceeding expectations. My approach to project management combines innovation with a keen focus on quality, budget, and timely delivery. I look forward to discussing how my experience and skills can align with your organizational goals. Thank you for considering my propossl. Feel free to contact me at your earliest convenience to schedule a meeting.
    Featured Skill Freshdesk
    Zendesk
    Zapier
    Communications
    Data Entry
    Asana
    Customer Support
    Virtual Assistance
    Shopify
    WordPress
    Google Workspace Administration
    Microsoft Office
    Jira
    Scrum
    Agile Project Management
  • $30 hourly

    • 4.8/5
    • (76 jobs)
    We have been explaining businesses, brands, items and ideas for over 10 years, We are accessible all day, every day and prepared to begin the project immediately. Working for people generally situated in USA, Canada, UK, Australia, and Middle East and has served top of the line corporate organizations. We have highly skilled and enthusiastic team delivering services of animations, 2D videos, 3D videos, cartoon series & promotional videos. With professional native voice-over in all dialects. We have a vast experience in Social media, digital marketing from content strategy, and design to paid promotions and have great expertise in Amazon from listing and optimization, launching ranking, and PPC management. Our Unlimited revision policy and incredible customer administration with brief correspondence is the key that we produce the High Quality outcomes.
    Featured Skill Freshdesk
    Dropshipping
    Animated Explainer
    Animation
    Explainer Video
    2D Animation
    Whiteboard Animation
    Adobe After Effects
    Customer Relationship Management
    Motion Graphics
    Jira
    Data Entry
    Customer Service
    Graphic Design
  • $25 hourly

    • 4.8/5
    • (21 jobs)
    I am a native English speaker who is able to thrive and deliver results in a challenging and fast-paced environment. With a Bsc in Business Economics and Masters in Business Management from the UK, I take customer service and client relationship management to a higher level. With over 4 years of experience in Customer Management and administrative assistance, working for and with CEOs of small and large businesses, your daily operations are in the right hands. I have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. My passion is the brand embodiment and customer happiness. Working with me will ensure you have value for your hard-earned money. I have years of experience in Zendesk, Freshdesk, Asana, Shopify, Backer kit, Quickbooks, Oberlo, Helpscout, Aliexpress, Trello, tally EPR, Invoicely, etc. I am very tech savvy and a quick learner; you can rest assured that all of your business will become my priority if I am selected for this position. I hope that when we begin this project together, you'll be more than convinced.
    Featured Skill Freshdesk
    Gorgias
    Helpdesk
    Google Sheets
    Dropshipping
    Shopify Plus
    Online Sales Management
    Accounting Software
    Asana
    Customer Satisfaction
    Database Management
    Team Management
    Help Scout
    Zendesk
  • $20 hourly

    • 5.0/5
    • (10 jobs)
    I would describe myself as a professional with excellent organisational and planning skills. Who has over a decade of experience in training, consultancy & delivering high-quality, person-centred support in both a corporate and voluntary organisation setting. I have experience of working in diverse, changing environments which has allowed me to develop high quality administration skills with the ability to prioritise and respond to multiple email inboxes. And become Skilled in Word, Excel, Outlook, Microsoft Teams and Zoom. As a self-starter who prides themselves on meeting goals and deadlines, I pride myself on my attention to detail and my excellent interpersonal skills. These skills alongside my strong communication skills both verbal and in writing, mean I have a strong understanding and ability to work within the requirements of GDPR and the need to work within all organisational procedures in order to efficiently meat any company goals.
    Featured Skill Freshdesk
    Training
    CRM Software
    Training Design
    Writing
    Customer Engagement
    Legal Consulting
    Legal Writing
    Customer Onboarding
    Customer Service
    Personal Administration
    Content Writing
    Article Writing
    Copywriting
    Creative Writing
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    Exceptional customer experiences don’t just happen—they’re built with empathy, efficiency, and the right expertise. That’s where I come in. I specialize in customer success, email and chat support, and client relationship management, helping businesses retain happy customers by delivering fast, effective, and professional support. Whether it’s resolving inquiries, handling escalations, or ensuring seamless communication across platforms, I ensure that every interaction leaves a lasting positive impression. 💡 What I Bring to the Table: ✔ Email & Chat Support – Timely, friendly, and solution-oriented responses to customer queries ✔ Customer Success – Proactive engagement to ensure retention and loyalty ✔ CRM Management – Organizing customer data and optimizing workflows ✔ Issue Resolution – Tackling complaints with patience, empathy, and efficiency ✔ Knowledge Base & Ticketing – Managing FAQs, troubleshooting guides, and help desk operations ✔ Order Processing & Refunds – Handling transactions, returns, and payment inquiries seamlessly ✔ Live Chat & Social Media Support – Real-time assistance across multiple platforms 💻 Tools & Platforms I’m Proficient In: ✔ Zendesk ✔ Gorgias ✔ Freshdesk ✔ HubSpot ✔ Salesforce ✔ Zoho CRM ✔ Intercom ✔ Slack ✔ Shopify ✔ Klaviyo ✔ Mailchimp ✔ Microsoft Office ✔ Google Suite I thrive in fast-paced environments where customer satisfaction is key. Whether you're looking to boost response times, improve retention, or elevate your support strategy, I’m here to help. Let’s connect and discuss how I can support your business!
    Featured Skill Freshdesk
    Customer Engagement
    Slack
    Trello
    Photo Editing
    Microsoft Virtual Server
    Product Development
    Desktop Application
    Project Management
    Canva
    Google Workspace
    Microsoft Office
    Ecommerce
    Shopify
    Calendar Management
    Event Planning
    Travel Planning
    Administrative Support
    Customer Support
    CRM Software
    Email Communication
    Data Entry
  • $7 hourly

    • 4.9/5
    • (1 job)
    A dedicated and ambitious IT professional with over 4 years experiences in providing technical and application support for cloud, network, hardware, and software issues. Recognised as a versatile team player with a proven track record of driving cycle upgrades, ensuring operational continuity and providing excellent customer service. Fast learner with a master’s degree in cyber security and business administration
    Featured Skill Freshdesk
    Technical Support
    Administrative Support
    Email Communication
    Helpdesk
    Customer Satisfaction
    Online Chat Support
    Zendesk
    In-App Support
    Customer Support
    Communication Skills
  • $15 hourly

    • 5.0/5
    • (1 job)
    I have been fortunate to work in two diverse industries for 8.5 years - the healthcare industry in the US and the bathroom industry in the UK - and hold various managerial roles during my career. Through these experiences, I have gained valuable skills that have allowed me to make a positive impact in the workplace. Working with highly regarded companies such as MTBC/CareCloud and the Mountain Group has inspired me to strive for excellence and continue to make a difference in everything I do. Business Management Support Services; 1. Revenue Cycle Management 2. E-commerce Support 3. Zendesk Support 4. Virtual Assistance 5. Appointment Scheduling 6. Patient Help Desk 7. Team Building and Management 8. Business Development Soft Skills; - EHR Support (AdvancedMD, eCW, Kareo, iCanNote, Valant, CureMD, etc) - CRM (Zendesk, FreshDesk, Zoho) - Order Management (Magento Complete Support) - Call Support (BT Cloud, Skype, GoogleVoice) - Web Development (WordPress) - HIPAA Compliance - Eligibility Verification - Debt Collection and Patient Collections - Credentialing Support - Training and Development (G-Suite) - Profit Erison Preparation (Magento) - Trustpilot/Google Reviews Management (Resolving 1 to 3-star reviews) - Product Reviews and questions management (Review. io) - Project Management (Slack, ClickUp, Monday.com, Jira) - PowerBI basic report filtering - Quarterly Team Performance Reviews - Managing Daily Tasks and Return to Work Home Setup; 1. Core i3 10th Generation - HP 15s - 15.6 UHD Display Laptop (Brand New) 2. RAM 16 GB 3. 128 GB SSD Chip + 1TB SSD Storage 4. HD 1080P Logitech Cam 5. Two Extra screens with Laptop make it 3 screens working enviroment 6. Plantronics Poly Headphones 7. Internet Backup upto 5 hours with LAN 30mbps 8. Proper profession office chairs and professional working table with proper lights and quiet enviroment. Can manage to open an office if required to hire and train more team mates if necessary. Please feel free to contact us to further discuss the opportunity to grow together. I would love to see my clients growing their business and I could be a successful part of this growth.
    Featured Skill Freshdesk
    Patient Care
    Medical Billing
    Debt Collection
    Gmail
    Google Calendar
    Report
    Customer Service
    Training & Development
    Team Building
    Magento
    Customer Support
    Email Support
    Zendesk
  • $25 hourly

    • 0.0/5
    • (0 jobs)
    I've worked in customer services for over 10 years. I am ready to provide you with a professional, friendly empathetic and efficient way to support all areas relating to customer support. Filter all digital communication Manage Freshdesk and other email inboxes Manage web chat Manage social media Respond to Trustpilot reviews Support eBay, Amazon and other online auction enquiries Call handling Progress unsatisfied orders/returns Advise customers on manufacturers warranty Carrier chases and raising claims Administration tasks
    Featured Skill Freshdesk
    Administrative Support
    Manage eBay Site
    Chat Setup
    Amazon
    Knitwear
    Customer Support
    Email Support
    Phone Support
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    Hi there, I am a highly skilled and experienced Customer support agent/Virtual assistant with over 2 years of experience in delivering top-notch service to clients. I always go above and beyond for my customers and I enjoy delivering a great customer experience. I am a quick learner who is able to absorb and apply new knowledge and skills rapidly, ensuring I stay up-to-date with industry developments. With my outstanding work ethic and dedication, I consistently exceed expectations and make a positive impact in my role. Skills Acquired; - Resolving Customer complaints - High level of Education, Initiative and ability to make skillful choices. - Exceptional interpersonal and communication skills both oral and written. - Problem solving and dispute resolution - Ability to Develop Company’s Organizational Structure. - Good creative analytical skills, data entry, customers service, and Virtual assistant roles to ensure customer satisfaction. - A team player, self-motivator with ability to work with minimum supervision. -Time Management skills I am Proficient in the use of the following tools: -Microsoft Office Tools -Intercom -Fresh Desk -Slack -Zendesk -Gorgias -Shopify -Discord -Skype -Zoom -Google Docs and Spreadsheet I'm a full-time freelancer on Upwork with impeccable English (written and oral) and I am available to work whatever hours the job needs. I will respond to your messages in less than 30mins. Schedule a call with me to further discuss how I can assist in achieving set goals for your company. Best regards, Thelma
    Featured Skill Freshdesk
    ChatGPT
    Discord
    Gorgias
    Intercom
    Zendesk
    Cold Email
    Microsoft PowerPoint
    Microsoft Excel
    Data Entry
    Virtual Assistance
    Slack
    Customer Service
    Data Analysis
    Online Chat Support
  • $16 hourly

    • 0.0/5
    • (0 jobs)
    PROFESSIONAL SUMMARY Dynamic and customer-focused professional with 7 years of experience in relationship building and customer service delivery a cross educational and architectural sectors. Demonstrated expertise in managing complex stakeholder needs, handling high-volume interactions , delivering exceptional support with a proven track record of increasing client satisfaction. Skilled in utilising CRM tools managing multiple priorities and creating comprehensive documentation to streamline processes. Leveraging a unique background in education and project management to provide superior customer experiences through clear communication , problem-solving, and attention to detail. Seeking a challenging Customer Service role where I can utilise my relationship-building expertise and technical skills to drive customer satisfaction and business growth.
    Featured Skill Freshdesk
    Intercom
    Customer Support
    Agile Project Management
    IT Service Management
    Trello
    Dropbox
    Microsoft Teams
    Slack
    Asana
    Email Management
    Executive Support
    Customer Care
    Virtual Assistance
    CRM Software
  • $25 hourly

    • 0.0/5
    • (0 jobs)
    I am an experienced Fresh Service and ServiceNow developer with advance level skills. I have already implemented Service Catalogues, Workflows, Service Portals, Widgets, Pages, Order Guides, Incident management, SDA, Change request, Service requests etc. Also integrated third-party tools with ServiceNow and Fresh service for alerting and monitoring of external systems. My other development experience includes PHP, .NET, JavaScript, JAVA, Android etc. I am an experienced BI and Integration Developer using Zapier, REST api.
    Featured Skill Freshdesk
    IT Asset Management
    Workato
    Zendesk API
    Zendesk
    Zoho Platform
    IT Service Management
    RESTful API
    Zapier
    Third-Party Integration
    JavaScript
    Automated Testing
    ServiceNow
  • $17 hourly

    • 0.0/5
    • (0 jobs)
    Self-motivated and proactive customer service professional with a strong background in IT and administration. Adept at handling customer enquiries, resolving issues, and collaborating with internal teams to enhance service delivery. Experienced in both inbound and outbound telephone communication. Passionate about delivering exceptional service and building long-term client relationships. Eager to contribute to and grow within a customer service focused role.
    Featured Skill Freshdesk
    Microsoft Office
    Hosting Zoom Calls
    Troubleshooting
    Email Campaign
    Communication Skills
    CRM Software
    Tech & IT
    Phone Communication
    Customer Service
  • $7 hourly

    • 0.0/5
    • (0 jobs)
    Are you struggling with maintaining high level customer satisfaction, streamlined operations, managing your emails,chat, calls, and inconsistent support across multiple channels? Is your team overwhelmed with phone calls or is customer satisfaction slipping? I’m here to help! I’m Temitope, I am a seasoned customer support professional with years of extensive experience in ensuring customer satisfaction and fostering positive client relationships. My journey in customer support has encompassed diverse roles, providing me with a comprehensive understanding of client needs and effective problem-solving, your daily operations are in the right hands. I would bring to your business the 5 must haves that any support agent should possess, which includes: Communication etiquette, efficient speed, ability to maneuver out of a difficult situation, integrity and lastly, team spirit. 👁I am proficient and have years of experience with the following tools: ✔️ Salesforce ✔️ Dial pad ✔️ Invoice4U ✔️ Stripe ✔️ Slack ✔️ Zendesk ✔️ Gorgias ✔️ Helpscout ✔️ Freshdesk ✔️ Ring central ✔️ Hootsuite ✔️ Pipedrive ✔️ Hubspot ✔️ Ringer ✔️ Zoho forms ✔️ Asana ✔️ Shopify ✔️ Monday.Com ✔️ Google Docs and Worksheets Why Me? I’m not just focused on doing a job, I’m committed to making a real impact. I approach my responsibilities with full accountability and a solutions-oriented mindset, ensuring your company’s goals are my top priority. I’m dedicated to delivering results that genuinely advance your business goals and customer satisfaction metrics. I would welcome the opportunity to discuss my qualifications for working with you. I believe my training and my experience has given me the skills to make a valuable contribution to your organization.
    Featured Skill Freshdesk
    Team Management
    Administrative Support
    Online Chat Support
    Google Sheets
    Order Fulfillment
    Order Processing
    Customer Feedback Documentation
    Microsoft Excel
    Zendesk
    Email Communication
    Email Support
  • $28 hourly

    • 2.7/5
    • (19 jobs)
    I am an enthusiastic and driven individual with over 10 years experience in Customer Service and Customer Service Management. My strengths lie in helping start ups reach their customer management potential as well as social media management and technical support. I have worked with large and small companies and am well versed with most CS software such as Zendesk, Freshdesk, Asana and Office. With my last client whom I worked with for a year I had a customer satisfaction rating of 95%, with over half of that rating coming from complaints handling. I believe good social media management is key to good customer service and I so I offer this as a stand alone skill to help businesses reach their full potential.
    Featured Skill Freshdesk
    Customer Support
    Shopify
    Asana
    Social Media Optimization
    Customer Service
    Mailchimp
    Social Customer Service
    Social Media Management
    Zendesk
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    I am an experienced service support and data entry analyst. I am skilled in providing excellent customer service which yields customer loyalty. I have excellent interpersonal skills, research skills, strong problem-solving abilities, a sense of professionalism, and discretion. I help businesses increase profits and customer retention by maintaining good customer experience through helpful and timely customer service in a warm, friendly, and professional tone. I have over three years of experience in inbound and outbound email and call handling, chat support, client on-boarding process, operations support, orders and payments processing, dispute, and refund procedures. Experienced with Salesforce, Freshdesk, Google Drive, Google Map, Google docs (spreadsheets), Dropbox, eBay, Microsoft Excel (pivot tables), and Powerpoint presentations.
    Featured Skill Freshdesk
    Ticketing System
    Administrative Support
    Customer Service
    Product Listings
    Communication Etiquette
    Data Entry
    Microsoft Office
    Phone Support
    Email Support
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    I am a Committed individual, highly proficient in creating and managing social media accounts, including creating content, responding to customer inquiries, and driving brand awareness. I have consistently demonstrated success in growing social media channels and engagement through creative campaigns. I am adept in leveraging social media channels to promote and grow brand presence. Hit me up for your optimal service delivery!
    Featured Skill Freshdesk
    Canva
    Social Media Carousel
    Facebook Ads Manager
    Instagram Marketing
    Facebook Marketing
    ClickUp
    Trello
    Zapier
    Asana
    Customer Service
    Medical Terminology
    Intercom
    Zendesk
  • $12 hourly

    • 0.0/5
    • (0 jobs)
    I am an experienced Customer Service Champion able to support businesses from a small to extremely large scale. Whether you're trying to set up your customer service platform or are well versed in the world of service I would love to help! I can help by leading your service desk or being a support agent. I also have lots of experience as a solo support agent and can manage as much work as you can give me!
    Featured Skill Freshdesk
    AnyDesk Software
    Technical Support
    Phone Communication
    Customer Service
    Community Management
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