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Experienced Technical Support Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft 0365 support, Teams /SFB support, Research, troubleshooting, Exchange online support, Google Search, Strong information technology professional. TECHNICAL SKILLS _________________________________________ ➢ Knowledge of Office 365 and Microsoft 365 Licensing, design and implementation. ➢ Expertise in Exchange Online, Outlook, SharePoint Online, Microsoft Teams, OneDrive for Business, Migration, creation, and management of Office 365 tenants. ➢Knowledge of Active Directory Domain services, Public DNS, Directory Synchronization ➢ Knowledge of servers, desktops, routers, switches, network appliances in a Windows and TCP/IP environment. ➢ Good understanding of Virtual Environment using Hyper-V ➢ Expert Knowledge of PHP, WordPress and SharePoint ➢ Expertise in Cloud migration and Digital Advisory Consulting DAY TO DAY JOBS _________________________________________ ➢ Evaluate and prioritize customer’s support cases. ➢ Act as the primary liaison between company and your customer. ➢ Resolves users’ requests by remote connection or by talking users through series of actions. ➢ Keep users informed on the progress of outstanding logs. ➢ Analyzing call logs to spot common trends and recurring problems

IT Support specialist with Google IT Support Professional and Microsoft Azure certifications, plus hands-on experience in structured, process-driven environments. My background includes first-line technical support and customer-facing management, where accuracy, clear documentation, and timely issue escalation were essential — skills that translate directly to service desk and helpdesk work. My certifications gave me solid grounding in operating systems, networking, system administration, IT security, and troubleshooting. I also have working knowledge of HTML, CSS, and basic JavaScript, useful for supporting web-based tools and simple front-end troubleshooting.

I am a dedicated customer service and project management professional with a strong track record of delivering exceptional client experiences while keeping projects organized, on time, and within scope. I specialize in bridging the gap between clients and teams—ensuring clear communication, efficient workflows, and consistently high-quality outcomes. With a background in customer support, I understand how to listen actively, resolve issues quickly, and build lasting relationships. I bring a calm, solutions-focused approach to every interaction, turning challenges into opportunities to strengthen trust and satisfaction. On the project management side, I excel at planning, coordinating, and executing tasks across multiple priorities. I am highly organized, detail-oriented, and comfortable using tools and systems to track progress, manage timelines, and keep stakeholders informed every step of the way. Whether you need someone to manage client communications, streamline operations, or keep your projects running smoothly, I bring reliability, professionalism, and a proactive mindset to every role. Let’s work together to make your processes more efficient and your customers happier.

Are you in need of a freelancer who can help you on your current project? Do you want someone reliable and dedicated to carrying out their tasks efficiently? Then you’ve come to the right page. Please allow me to tell you a bit about myself. I am a medical doctor and also a freelancer. Interesting right? I know. Now to tell you a bit about the qualities I possess; I am enthusiastic, reliable and a hardworking individual. I have over 5 years experience in providing professional, efficient and high quality service to various companies and clients within and outside this platform. I am skilled in communication, people management, content writing, customer support, proofreading/editing, social media management, data entry, typewriting, and all round virtual assistance. I have carried out my tasks on several projects using tools such as MS word, outlook, slack, Grammarly, MS excel, powerpoint, zoom, Skype, Zendesk etc and as a fast learner, I am eager to learn any new tools required to get the job done properly. I meet deadlines and don't make promises I can't keep. I'm a team player but can steer the ship alone if need be. I look forward to working with you in providing an excellent service with anything you may need help with.

I'm an Efficient Virtual Assistant with Proven Expertise in Data Entry, Research, Sales, and Customer Support. I research data, verify the sources, validate the researched data, input them according to guidelines, and document the process As a Client Resolution Partner, I turn negative experiences into positive ones, ensuring your customers' issues are resolved and improving relationships. I am committed to providing timely and practical support to your clients. As a Sales Personnel, I liase directly with your clients and ensure they patronize, I run efficient ads with the right trigger that brings clients into your dm. I communicate clearly and empathetically, ensuring that each customer feels heard and valued. My strong problem-solving skills and critical thinking enable me to quickly and efficiently address and resolve a wide range of customer inquiries and concerns. I am committed to providing a seamless and positive customer experience. As an Executive Efficiency Partner, I am dedicated to providing high-level support to executives, that maximizes their productivity and effectiveness. Additionally, I ensure you have a smooth flow of operations as I handle all administrative tasks, set appointments, travel itineraries, email, and many more. My Skills are; ♻️Data Entry: Accurate and timely data entry, data management, and data analysis ♻️Research: In-depth research, data collection, and report preparation ♻️Customer Support: Exceptional customer service, customer relationship management, and issue resolution ♻️Virtual Assistance*: Scheduling, email management, and task management ♻️Sales personnel: Ensure that client enters your dm and patronizes you. I run effective ads What Sets Me Apart 💚Attention to Detail: Meticulous and thorough in my work, ensuring accuracy and quality 💚Proactive Approach: Anticipating client needs and offering proactive solutions to drive results 💚Excellent Communication: Clear, concise, and responsive communication to ensure collaboration 💚Technical Proficiency: Proficient in a range of tools and software, including Google Suite, Microsoft Office, and project management platforms 💚Ensure clients trust me enough to buy from the organization Virtual Assistant Services; ☘️Email Management: Managing emails, responding to messages, and setting up email automation. ☘️Scheduling: Scheduling appointments, meetings, and events using digital calendars. ☘️Data curation: Accurate and efficient data entry, data management, and data analysis. ☘️Customer Support: Providing exceptional customer service, issue resolution, and support via phone, email, or chat. ☘️Research: Conducting in-depth research, data collection, and report preparation. ☘️Social Media Management: Creating and scheduling social media content, responding to comments, and analyzing engagement metrics. ☘️Content Creation: Writing and editing blog posts, articles, and other content. ☘️Task Management: Managing tasks, projects, and workflows using project management tools. Administrative Services ♻️Virtual Office Management: Managing virtual offices, including email, phone, and chat support. ♻️Travel Planning: Planning and booking travel arrangements, including flights, hotels, and car rentals. ♻️Expense Reporting: Managing expense reports, including tracking expenses, creating reports, and submitting reimbursements. Sales Services ♻️Run effective ads that captures the client attention ♻️Build trust with the customer for the company's product ♻️Cold message potential customers ♻️Warm calling potential customers My Toolbox 📍Google Suite (Docs, Sheets, Slides, Gmail) 📍Microsoft Office (Word, Excel, PowerPoint, Outlook) 📍Project management platforms (Trello, Asana, Basecamp) 📍Time tracking and invoicing tools (Toggl, Harvest) 📍Data entry tools: Hume, Veeva, Excel If you're looking for a reliable, efficient, and proactive Virtual Assistant to support your business, I'm excited to discuss how I can help you achieve your goals. Feel free to invite me to a project or send me a message to explore how we can work together.

returning to Upwork after 2 years being fully employed. Results-driven professional with over 15 years of experience in customer service, education, and behavioral sciences. Adept at managing client relations, streamlining operations, and implementing technical solutions. Strong expertise in applied behavior analysis, psychology, and CRM systems. Currently pursuing a Master’s in Applied Behavior Analysis to drive data-informed decision-making and organizational success. Key Skills & Competencies Customer Service & CRM: Zoho, Zendesk, Kajabi, ClickFunnels Technical & Data Skills: Data analysis, Microsoft Excel, AI tools (Otter AI, ChatGPT) Digital Marketing: Email campaigns, sales funnels, social media strategy Behavioral & Educational Expertise: Mentoring, training, course facilitation Software Proficiency: Microsoft Office Suite, Adobe Creative Suite, Trello